2011 Practice Management Annual Conference

Bring Your Time Matters Innovative Ideas

Doug Zickafoose Sr. Human Factors Engineer

Chandra Graham Business Analyst

Mark McCray Consulting Software Engineer

September 24, 2011

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We’ve Listened

•Mobility – Released March 2011− Calendaring for Mobility coming soon− Will be continually making improvements & adding new features

•Terminal Server – Released in March 2011•Billing Matters – Reversed decision to sunset•Document Management – Improvements coming in Dec 2011 •TM-PCLaw Link – In development; targeting middle of 2012

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We Asked

•Compiled survey of − Product and documentation challenges− Overall needs

•Survey sent to 239 CICs− 70 surveys completed− Average of 10.8 years supporting Time Matters

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You Want – General Themes

1. Improve the User Interface (UI) • Simplify/Reduce Clutter• Improve workflow management

2. Improve Reliability

3. Centralize customization options

4. New features/functions

5. Innovate

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You Want - Features

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You Want - Mobility

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Dot Time

•Why three dots?

•Add to the lists around the room

•Vote for your top-3

•You have 15 minutes

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Let’s Discuss

•What issues are you facing?

•What can we do to help you?

•What else would you like to talk about?