20110411 archive systems user conference keynote future of edrm
DESCRIPTION
This keynote was delivered at the Archive Systems User Conference in Orlando and focused on the 8 trends that will affect document and records managementTRANSCRIPT
The Future of Records and Document Management 8 Trends That Will Change the Way You Manage Information
Jesse Wilkins, CRMApril 11, 2011
International - Members in 146 countries Independent - Unbiased and vendor
neutral Implementation Focused - Processes,
not just technology Industry Intermediary - users, suppliers,
consultants, analysts, and the channel http://www.aiim.org
About AIIM
Director, Systems of Engagement, AIIM Background in electronic records management,
email management, ECM, and social technologies Director, ARMA International Board of
Directors (2007-2010) Frequent industry speaker
and and author AIIM ERM and E2.0 Expert
Blogger Instructor for AIIM Certificate
Programs
Jesse Wilkins, CRM
Part 1: Where We Are Part 2: The 8 Trends and What They Mean to
Your Information Management Program1. Complexification2. Simplification3. Commoditization4. Automation5. Socialification6. Mobilification7. Consumerification8. Cloudification
Agenda
Where We Are
Compliance requirements continue to increase
What to keep How to keep it How long to keep it
Volume continues to increase
Rate of technology innovation continues to increase
Information management is evolving
1. Complexification
Complex retention requirements
Content complexity
Social Content
Rich Media
Transactional and Enterprise
Content
Film
sharing collaboratingliking recommending following
workflow compliancecontrolsecurityrecords Documents
Enterprise systems Line of business systems Departmental systems Multiple content creation systems Multiple content management systems The cloud Mobile devices Personal mobile devices And on, and on, and on….
Complex technical environment
2. Simplification
simple.
Streamline the retention schedule Use the RRS for retention and other
classification tools for classification
Big bucket retention
Archiving Basic retention management
Basic retention management
Our Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”
Policies
Ease of use
3. Commoditization
Basic content services
Standards can drive commoditization Technology standards
◦ CMIS◦ PDF, PDF/A, PDF/X….
Process standards◦ GARP◦ EDRM
Outsourcing as commoditization◦ Physical and electronic records
Standards
4. Automation
Paper automation – through capture and extraction
Workflow and business process automation
Process automation
Automated creation of classification schemes
Automatic assignment of objects to classification
Autoclassification
Built into business applications and processes
Automatic declaration, retention, and disposition
NOT 100%!
Records automation
5. Socialification
“…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways…”
Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transacti
on
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipme
nt
Image Mgmt
PC
1992-2001
A document
Microsoft
Doc Mgmt
Internet
2001-2009
A web page
Content Mgmt
???
2010-2015
???
???
???
Systems of Record
Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transacti
on
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipme
nt
Image Mgmt
PC
1992-2001
A document
Microsoft
Doc Mgmt
Internet
2001-2009
A web page
Content Mgmt
Social and Cloud
2010-2015
An interactio
n
Social Business Systems
Systems of Record
Systems of Engagement
Is a Facebook “like” a record?
6. Mobilification
Emergence of powerful mobile devices
Air cards Wi-Fi Smart phones with 3G/4G access
And always-on high-speed internet access
Mobile apps
“Working where you want, when you want, and being able to conduct real business.”blognation Canada
7. Consumerification
Free/freemium services App store downloads
Consumer-driven innovation
Technology touches everyone.
Everyone carries technology
expectations into the workplace.
Why do I feel so powerful as a
consumer and so lame as an employee?
Photo source = http://www.flickr.com/photos/notionscapital/5225049493/
The End of IT Autocracy
8. Cloudification
Software as a Service (SaaS) – allows delivery of software anywhere, anytime
Cloud computing includes computing aaS, platform aaS, etc.
Use what you need – and pay for it
XaaS and the Cloud
Slow uptake but increasing Need to evaluate for jurisdictional, privacy,
and production issues Significant concerns around service levels
and migration
XaaS and the Cloud
It’s an interesting time to be in the industry
These trends are not on the horizon – they are here now
Organizations need our guidance
We have to be ready to lead the information management discussions
Conclusion
Jesse Wilkins, CRM, CDIA+Director, Systems of EngagementAIIM International
+1 (303) 574-0749 [email protected] http://www.twitter.com/jessewilkinshttp://www.linkedin.com/in/jessewilkinshttp://www.facebook.com/jessewilkinshttp://www.slideshare.net/jessewilkins
For more information