2012-05-17 leading through crisis using emotional intelligence

presented by

Russell Martin & Associates (317) 475-9311

[email protected]

[email protected]

www.russellmartin.com

LEADING IN CRISIS USING EMOTIONAL INTELLIGENCE

(EQ)

mailto:[email protected]



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1. Name the positive emotion you recently experienced as a leader.

The emotion you felt : __________.

2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What is different now about leadership that caused this feeling?

How Do You Feel?

2 © Developed by Russell Martin & Associates www.russellmartin.com

1. Name the negative emotion you recently experienced as a leader.

The emotion you felt: __________.

2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What is different now about leadership that caused this feeling?

How Do You Feel?


Content

A Model for

High

Performance

Self and Team

Clarity

Stress,

Triggers and

Decisions

© Developed by Russell Martin & Associates www.russellmartin.com 4

Learning Objectives

Identify triggers, strengths, and

motivators that drive high

performance for you and your team

Identify and mitigate opportunities

for Me/Me, Me/You and Me/Job

conflict

Build a personal discipline to

improve decision making and

performance


A Model for High Performance

Behaviors / Motivators Behaviors / Motivators

High Performing

Team

Trust / Alignment

Accountability (self / others)

Strengths and Challenges

Processes, Roles, Measures

Vision, Mission, Values

SELF TEAM

EQ

Vision, Mission, Values

© Developed by Russell Martin & Associates www.russellmartin.com

Emotional Intelligence

How Clearly Do You See?


The Behavioral Intelligence EQ Assessment

13

General Characteristics

14

Your Body Reacts: It’s Chemical

Ironically, the

workplace has

become one of

the most

inefficient places

to work.


Intrapersonal Self-Awareness

16

Self-Awareness: Six Disruptive Emotions

Disruptive Emotion Your Experience Your Negative Reaction

Anger / Defensiveness

Anxiety / Fear

Guilt / Shame

Feeling “Down”

Insecurity

Embarrassment

Emotions are a CALL to ACTION:


Your Behavioral Strengths: DISC

D

I S

C Urgent

Pioneering

Innovative

Driven

Likes challenge

Demanding

Quick to anger

Careful

Objective, clear

High standards

Good analyst

Detailed

Picky

Aloof

Fearful

Optimistic

Motivator

Team Player

Problem solver

Emotionally needy

Inattentive

Trusting

Poor with

details

Steady and sincere

Patient

Empathetic

Logical

Service-oriented

Apathetic under stress

Passive

Resists change


Intrapersonal Self-Regulations

19

Based on this DISC profile…

Self Regulation

Activating Event

My co-worker skipped my meeting.

Beliefs

My co-worker should have known better.

Consequential Emotions

Anger, hurt

Dispute Your Own Feelings

- Dr. Albert Ellis, How to Control Your Anger Before it

Controls You


Ideas for Regulation

Disruptive Emotion Regulation

Anger / Defensiveness • Postpone • Identify triggers / beliefs • Do something that makes you happy • Reframe • Check your expectations • Choose your battles, will it matter in 10 years?

Anxiety / Fear / Insecurity • Ask questions to broaden what is real • Change “what do I do” to “what is going on here” • Counter with mitigation: “…then I will…” • Choose living

Guilt / Shame / Embarassment • Face it • Evaluate boundaries with others, is it your responsibility • Notice the difference between guilt and shame • Ask help seeing a perspective change • Forgive yourself

Feeling “Down” • Add an energizing activity • Remove draining activity • Eat well, rest • Small steps • Revisit your beliefs • Professional help


I. II.

III. IV.

Building the Resiliency Attitude


Optimism as a Core Strength

The optimist follows a distinct path when faced with a setback:

• Assesses the situation as objectively as possible

• Owns the outcome

• Commits to a course of action for change

• Holds a powerful belief in the possibility of implementing the change

- Dr. Martin Seligman, Learned Optimism


Self and Team Clarity

Who am I?

What are my priorities / values?

What are my strengths / blind spots?

What is my plan?


Seeks Truth/

Knowledge

Problem solving

Impractical

Watches “Discovery

Channel”, PBS

Make Money

Practical

Future oriented, savings

Workaholic

Never enough

Achieve inner vision

Self-fulfillment

Humor or sarcasm

Impractical

Inner feelings not logic

Seeks to win

Control, power

End justifies means

Breaks rules

Can appear to feel

superior to others

Search for value of life

Champion of beliefs

Rigid

Order, unity

Always right

Help others

Empathy

Generous

Self-sacrifice

Can’t say “no”

Stop hate and conflict

PRIORITIES/VALUES


Costumes and Stress


D D

D S

I I

I C

D I

S C

D C

C C

S S

I S

The lesser the shaded area, the greater the possibility for conflict.

Me / Me (and Me / You Conflict)


Teams


Defining Emotional Intelligence

EQ

Cognition

Behavior

Competency Decision Making (Superior Performance)

360

Assessments

Performance

Reviews

DISC

Motivators

Multiple

Intelligence

Memory

An team or individual with

mediocre IQ but high EQ

will outperform a team with

the highest IQ and low

EQ.


How Can I Get More HELP?

At www.russellmartin.com:

•Purchase the Infoline at www.astd.org

•Plan to attend our VIRTUAL BOOK

SIGNING 5/29. Pre-order book at our

website.

•Need PDUs? How about RMA elearning

options? Check it out at our store.

•Get our LEARNING FLASH e-zine for

more tips and tools

•There’s still time to register for Realistic

Project Management in Indianapolis next

week on Tuesday and Wednesday


http://www.russellmartin.com/

http://www.astd.org/

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