Salesforce.com &

The Social Enterprise

Somewhere beyond the clouds, the social business rainbow !

Coming from «traditional» IT�

Managed increasingly complex projects �from very small projects �

to projects involving 20 consultants over many years �

«There is something wrong...»�even using agile project management �

Deliver and Satisfy users needs �

salesforce.com and force.com since 2008�

An IT consulting company in Luxembourg �

30 employees �created in 2008�

Our Vision : �

«We believe that in a fast moving world where IT will be a shared commodity, companies need specialized talents and solutions ready to add value to the business.» �

DIGITAL DISRUPTION �

«Platforms make this possible»�

This fundamental issue is that the new platform providers, such as Apple, Amazon EC2, Salesforce.com, are making it way faster and cheaper for new entrants to be disruptors and for them to get new ideas to market.�

Business is Social�

Created 13 years ago :�

• a CRM Software �• based on subscription�• multitenant architecture (scalability) �

Now : �

• an enterprise platform�• 1st cloud company to reach 3 B$ revenue �• 2 years in a row best innovators (Forbes) �• Fastest growing software company (in the 10 bigests) �• 110000 clients, 400mio transaction per day�

Platform features �

Just use it ! �

Adapt to a large palette of situation and contexts �

Adapt to device, �Think Contextual features not Application�

IT projects don’t exist, �only Business Improvement Projects exist �

Create an Unified Version of the Enterprise �

System integration, merge and acquisition, heterogeneous systems,�

From IT to Digital Experience �

Chief Digital Officier or the «New CIO Officer»�Business experience is not an IT subject �

IT World�Traditional Systems and

Legacy�ERP, Accounting, Legacy

software �

Digital World�

Social Networks, Mobile devices, Internet of things �

Evolutive platform at the core �

Cloud computing �Connectivity, Agility & Flexibility�

Cloud trends �& IT world�

THE EMERGENCE OF THE ‘ENGAGEMENT’ SYSTEMS�

FROM SOFTWARE TO CONTEXTUAL FEATURES�

THE CIO ROLE EVOLUTION �

«Pourquoi les DSI peinent à favoriser l’adoption du cloud ? Parce qu’ils n’acceptent pas que les

directions métiers l’aient déjà adopté.»�

«Conseiller» constitue le maître mot.�Il ne s’agit plus d’interdire ou d'exiger. Cette époque est révolue. Les DSI devraient intervenir de manière intelligente dans le choix des métiers en termes de

fournisseurs de cloud, plutôt que d'essayer de valider ou d’interdire son adoption.�

THE DEATH OF THE IT MIDDLE-MAN �

The SF project �

Coordination with other enterprise evolutions �Customer experience design�Social enterprise adoption�

Social network, Mobile, Web presence �Internet of Things COnnection �

Agile and Iterative approach�

e.g. 6 weeks ‘Business

Improvement Steps’�

Bring Business Data in ! �Integrate and/or Import �

Let user play with their data :�Business users own the data, data is not an asset of the IT teams �

Design the vision�

Traditional, on site �

first users active �

project team�

project length (first part) �

infrastructure set up�

Traditional, On premise �

custom implementation/development �

change requests, evolutions �

administration, monitoring �

infrastructure cost (maintenance...) �

project agility - budget flexibility�

user satisfaction�

Time and effort spent on business targets, not on technology�1

010

Traditional, on site �

What will be �your business model in 5

years ? �

What will be �your business model in 5

years ? �