2012 2013 detmapehailed action plan mapeh

8/22/2019 2012 2013 Detmapehailed Action Plan MAPEH

1/12

TLE Detailed Action Plan 2012/2013

- 1 -

THE LEARNING EXCHANGE

PreparedbyDarleneBrown

STRATEGIC DIRECTION

1: Sustainability > Strengthening TLE

GOALS

Raise awareness and understanding of literacy services available through The Learning Exchange Expand partnerships and strengthen connections Develop and maintain solid infrastructure Increase overall membership

Raise awareness and understanding of literacy services available through The Learning Exchange

MarketingMain initiative and Actions Expected Results Responsible Timeline

1.1 Effectively market the services of The Learning Exchange and itsvision/mission, within the community and amongst partners TLE recognized within community and amongst partners

Executive DirectorCommunication Consultant

Administrative AssistantOngoing 2012 - 2013

1.2 In 2012 create a 3 year marketing plan: Review previous marketing plans/strategies Hire marketing consultant

Organize/facilitate planning meeting

Hold 2 day marketing planning meeting

Develop plan Put plan into effect

Established direction for Marketing & Communicationstrategies/activities for TLE

StaffConsultantsBOD

Fall 2012

Communication/PromotionalMain initiative and Actions Expected Results Responsible Timeline

1.3 Ensure regular communication of The Learning Exchange newsand information to members, other literacy providers, partners,

schools and community organizations Annually, produce and distribu te three editions of the News

and Views newsletter and post on website

Regularly, post information on TLEs Google calendar

Promote TLEs services, website and Learning Links withinthe community

Post news and events on TLEs Facebook

Post family literacy news on TLEs Connections

Use Twitter to inform members

Informed members, partners, organizations and communityCommunication Consultant Ongoing 2012 - 2013

1.4 Annually create a list of literacy and communi ty events Annual list of literacy and literacy-related community events Administrative AssistantSeptember 2011

1.5 Select community and promotional events to attend Calendar of events Executive Director

1.6 Attend McGill Volunteer Fairs Increased communication Communication Consultant Sept. 2012 & Jan. 2013

1.7 Annually hold communication events Increased communication Executive Director Fall, Winter, Spring

1.8 Update/create/print promotional materials as needed Promotional materials available for TLE Executive Director Ongoing 2012 - 2013


2/12


- 2 -



Communication/Promotional

Main initiative and Actions Expected Results Responsible Timeline1.9 As needed, distribute communication packages and promotional

materials at events within the communityEnhanced presence in community

StaffBODTLE members

Ongoing 2012 - 2013

1.10 Improve/increase Facebook presence forcommunication/promotion:

Review/assess how to best use Facebook for TLE

Create photo albums: Upload photos, tag, etc.

Create Increase use of TLEs Facebook to post news, eventsand promote TLE

Increase TLEs fans

Promote to members, etc.

Effective use of social networking to communicate TLEs mission,vision and mandate

Communication ConsultantAdministrative Assistant

1.11 Initiate the TLE Literacy Spirit Awardto a member of the

community in recognition of their outstanding support/effort inliteracy (i.e. Present award at SWL Gala) Literacy supporters recognized Executive Director May 2013

TLE Website/Learning LinksMain initiative and Actions Expected Results Responsible Timeline

1.12Annually, retain service of webmaster Webmaster expertise Executive Director Fall 2012

1.13Link The Learning Exchange website to other literacy andcommunity organizations sites

Higher profile for TLEExecutive DirectorWebmaster

Ongoing 2012 - 2013

1.14Update and monitor site

Scribd documents/sections Monitor analytics and use to advantage

Review referrals (from analytics) and update as needed

Update/upload master documents

Update Learning Links

Up-to-date website

Links to other websites

Current statistics regarding website hits

Executive DirectorWebsite Volunteers

1.15 Improve document set up on website/Scribd

Review all documents and assess situation

Write descriptions for all documents

Upload new/updated items to website Update as needed

Easier to useExecutive DirectorWebmasterWebsite Volunteers

Winter 2012/2013

1.16TLEs social networking links: Establish routine for regular posts to Facebook and Twitter

Better organize TLEs You Tube channelUp-to-date news and information posted online


3/12


- 3 -



Expand partnerships and strengthen connections

Partnerships and NetworkingMain initiative and Actions Expected Results Responsible Timeline

1.17Annually, maintain existing pa rtnerships Strengthened established partnershipsCommunication ConsultantExecutive Director


1.18Contact potential partners to increase partnerships andnetworking opportunities

SWL Adult Ed. administrators

Career Lab representative at Pont Viau

CLC (explore partnership possibilities)

Established new partnershipsCommunication ConsultantExecutive Director

Administrative AssistantFall 2011

1.19Continue partnerships to maintain and update Learning Links Partnerships established to continue work on Learning Links Executive Director Ongoing regular contact

1.20Annually, appoint board member to represent TLE as

Community Representative on SWL/Vimont Governing Board Representative on SWL/Vimont Governing Board BOD October 2012 (after AGM)

1.21Attend SWL School Board meetings and functions as needed Representation of TLEExecutive DirectorBODTLE Governing Board Rep

Ongoing 2012 - 2013

1.22Develop two new community contacts annually

New community contacts

Partnered with more community organizations than at present, and

providing literacy services in conjunction with other social benefits

Executive DirectorBODCommunications Consultant

1.23Annually, attend 2 3 community eventsIncrease of event attendance and partnership amongst communityorganizations

1.24Partner with CDC-Laurier/Vimont and other community groups forevents:

Adult Learners Week

Hold festival and workshops

Promotional activities

Open House

Book Give-Aways

Family Literacy initiatives

Increased partnership for events

Participation of learnersExecutive DirectorPartners


4/12


- 4 -



Develop and maintain solid infrastructure

TLEs InfrastructureMain initiative and Actions Expected Results Responsible Timeline

1.25 Increase funding to open additional 4 weeks a year Improved hours to achieve goal/strategic directionExecutive Director

Immediate

1.26Annually, update and review a ll TLEs master documents Up-to-date documents August 2012

1.27Letter of Patent :

Apply for new Letter of Patent

Forward new by-laws and Letter of Patent to MELS (PACTE)Current Letter of Patent

Executive DirectorAdministrative AssistantProBono McGill Students

Complete by October 2012

1.28Policy and Procedures (P & P):

Establish P & P Committee to review and incorporate changesto by-laws into Policy and Procedures document

Present to BOD for approval

Reformat document

Updated Policy and Procedures document to reflect changes to by-laws

BODPolicy and ProceduresCommitteeExecutive Director

Fall (after AGM)

1.29Orientation Manual:

Incorporate changes from P & P Format, print, distribute and post to Scribd

Updated Orientation Manual Executive Director 2012

Committees and Board of DirectorsMain initiative and Actions Expected Results Responsible Timeline

1.30Annually, develop Boards streng th Elect one new Director annually

Maintain a balanced Board

Meet to review strategic/action plan

Well-governed, cohesive and informed BOD

New director on BOD

A functional Board with the right background experience and contactsto meet the Strategic Plan requirements

BODExecutive DirectorNominating CommitteeCommunications Consultant

Ongoing 2012 - 20131.31Annually, promote and advertise di fferent committees and duties

List in Annual Report list of committees and membersTLE member participation on committees Executive Director

Administrative Assistant

1.32Represent the issues and concerns of TLEs adult students

through representation and involvement on boards, committeesand other key organizations Broad representation for TLE students at key organizations

Executive Director

Board of DirectorsStaff

Staff and ConsultantsMain initiative and Actions Expected Results Responsible Timeline

1.33 Increase work hours to fulltime for salaried staff:

Executive Director + 10 hr per week = fulltime

Administrative Assistant + 15 hours = fulltimeIncreased human resources to run/manage TLE

Executive Director

Immediate

1.34 Increase budget to hire a Communications ConsultantStrengthened communications opportunities Immediate

1.35Broaden and strengthen professional development programs forstaff and consultants

Increased opportunities for staff and consultants Ongoing 2012 - 2013

1.36 Increase opportunities for staff development and team building Cohesive team Continuing Fall 2012

1.37Recognize/support staff and consultants for successes and effort Staff/Consultants recognized Executive Director/BOD Ongoing 2012 - 2013


5/12


- 5 -



Funding

Main initiative and Actions Expected Results Responsible Timeline1.38Research potential funding sources and write proposals forfunding

Request/justify additional funding from PACTE

Apply as needed in conjunction with Strategic Plan

Apply to Canadian Heritage

Maintain membership via Canada Helps!

Seek new funding sources

Proposals written and accepted to increase funding opportunities

Additional funding to deliver the p rograms and services

Request submitted and additional PACTE funding approved

Executive DirectorCommunications Consultant

Ongoing 2012 - 2013

Increase Overall Membership

Recruitment and RetentionMain initiative and Actions Expected Results Responsible Timeline

1.39 Involve existing and new partners in recruitment Increase community network Communications Consultant Ongoing 2011 - 2012

1.40Begin recruitment/ Advertise for new volunteers Recruit new volunteer tutors

Recruit website volunteers

Recruit youth volunteers

New members recruited

Executive DirectorAdministrative ConsultantCommunication Consultant

Continue September 2012

1.41Begin recruitment of new students to match with trainedvolunteers

Increased membership/New students recruited

Continue October 2012

1.42Establish strategies for a new recruitment campaign (MarketingCampaign 1.2 i.e. Advertise and post information online, writearticles for local newspaper)

Implement strategies

Established recruitment strategies for TLE

Executive DirectorCommunication Consultant

Administrative AssistantBOD

2012 - 2013


6/12


- 6 -



STRATEGIC DIRECTION2.EXCELLENCE >PROVISION OF SERVICES AND PROGRAMS

GOALS Develop and improve services & programs Improve access and intake procedures Provide quality training and professional development Be responsive to the membership and community: Implement new services and programs based on

needs

Develop and improve services & programs

Book ClubMain initiative and Actions Expected Results Responsible Timeline

2.1 Continue to build upon Book Club membership: Support organizers of club Establish regular location for meetings

Promote Book Club events and report on activities

Provide Book Club with book give-aways

Improved location/accessExecutive DirectorBook Club Chair

2012

Family Literacy ProgramMain initiative and Actions Expected Results Responsible Timeline

2.2 Develop TLE Connections website

Secure funding to develop & design website

Link to relevant sites

Parent/family information and support

Improved information for community about initiatives, activities, events,ideas and resources related to family literacy

Increased support for parents/families

Executive DirectorWeb MasterLibrary Consultant/Trainer

2012 - 2013

2.3 Continue to build upon family literacy program initiatives withinthe community

Acquire additional funding Involve parents as volunteers

Involve youth as volunteers

Expand Family Literacy initiatives and programs, events of 100+

Executive DirectorAdministrative AssistantFamily Literacy CommitteeCommunications Consultant

Ongoing 2012 - 2013

2.4 Provide schools and community organization information,resources and support for Family Literacy Day initiatives

Promote/post activities on TLE and Literacy Canada Websites

Add events and information to FLD Google calendar

Distribute FLD promotional materials from Literacy Canada toschools and communities

Provide information

Improved information for community about initiatives, activities, events,ideas and resources related to family literacy Ongoing 2012 - 2013

2.5 Involve childrens parents in Family Literacy activities at theschools Increased parent involvement and promotion of family literacy Ongoing 2012 - 2013


7/12


- 7 -



Develop and improve services & programs

Book ClubMain initiative and Actions Expected Results Responsible Timeline

2.6 Increase number of Family Literacy events Improved Family Literacy program Ongoing 2012 - 2013

Resource Center/Drop-InMain initiative and Actions Expected Results Responsible Timeline

2.7 Manage and improve access/use of Resource Center and TLEservices to community

Hold monthly book give-aways

Post hours on new board

Promote within Vimont Center

Colorful promos...change regularly

Post newsletter Banner

Services well promoted

Better learning environment, able to accommodate needs of TLE

members and community

Students able to use on drop in basis

Executive DirectorLibrary Consultant


Ongoing 2012 - 2013

2.8 Regularly, maintain, update, upgrade and purchase necessaryequipment for Resource Center and staff:

iPads Laptops

PCs

printers

headsets

speakers

tape recorders

magazine boxes/name holders

library supplies

SMARTboard with projector arm

Up-to-date technical/library resourcesExecutive DirectorLibrary Consultant


2.9 Replace old/worn library equipment/storage cases Starting 2013

Improve access and intake procedures

Access to ServicesMain initiative and Actions Expected Results Responsible Timeline

2.10Review access to services and available support

Staff requirements

Services offered

Track incoming calls re: where they heard about us

Knowledge of needs Executive Director Ongoing 2012 - 2013


8/12


- 8 -



Access to Services

Main initiative and Actions Expected Results Responsible Timeline2.11 Increase opportunities for service access to communityPromote Internally:

Meet with teachers/staff/admin.

Luncheon with key people at Vimont

Volunteers wear identifiable nametags/lanyards

Survey to teachers

End of year summary of work with SWL

Promote externally:

Student handbook info page

Look for new venues to advertise for volunteers and promoteservices

Promote at local kiosk

Look for more partners within community

Partner more with SARCA monthly meetings/updates

SWL Annual report

Increased awareness of TLE services

Increased community use/access to TLE servicesExecutive Director


2.12Hold annual ACE Community Festival

Outreach, awareness and community spirit

Recognition of adult learnersIncreased visibility of TLEs services

Executive Director

Administrative AssistantCommunications Consultant

March 2013

Intake and Matching ProceduresMain initiative and Actions Expected Results Responsible Timeline

2.13Review intake and matching procedures Assessment of needsExecutive DirectorLibrary Consultant/Trainer

Fall 2012

Provide quality training and professional development

Train New VolunteersMain initiative and Actions Expected Results Responsible Timeline

2.14Secure additional funding to increase training schedule fromthree sessions offered to eight

Increased training opportunitiesMore trained volunteersIncreased retention of potential volunteers

Executive DirectorCommunications Consultant

July 2012

2.15Work with LVQ on training initiatives

Attend workshop sessions

Review findings and how they relate to TLE

Design program for training

Current methods for training Executive Director Ongoing 2012

2.16Update training to incorporate new ICTs available Relevant and improved training / Engaged participants Executive Director Ongoing 2012 - 2013


9/12


- 9 -



ICT Training

Main initiative and Actions Expected Results Responsible Timeline2.17Use ICT training to increase the success rate of adult literacystudents

Computer training for tutors (following Basic Training) to tutorstudents on ICT use

Training for students

Students competency level increased (real life application of ICTs) Executive Director

Ongoing 2012 - 2013

2.18Promote use of computers, iPads and related equipment Computers and ICT equipment at Resource Center used by studentsExecutive Director


2.19Continue to develop, update and promote the Learning Links andother created websites

Create promo bookmark/postcard forLearning Links, TLEConnections, Social NetworkingIdeas, (i.e. include addresshow to get to it, short description, instructions)

Workshop proposals at QAAL, QPAT, etc.

Partnership with RECIT

Increase relevancy of links

Organize Learning Links for ease of use

Learning Links used by students across the province

Promotional material developed

Executive DirectorRECIT

2.20 Implement learning opportunities for students re: ICT use Increase access and use of ICTs Executive DirectorAdministrative Assistant2.21 Establish an ongoing students computer group Student group established

Workshops/ Professional DevelopmentMain initiative and Actions Expected Results Responsible Timeline

2.22Offer a variety of workshops based on identified needs andrequests from membership

Outreach, improved servicesMeaningful workshops provided

Executive DirectorAdministrative AssistantTrainer

Ongoing 2012 - 2013

2.23Promote members active participation in continued training andtutoring opportunities

Increase frequency

Offer during regular school hours Invite Vimont staff/students

Work with CLCs

Increase participation of TLE members and community

Executive Director


2.24Monitor the trends in literacy within the educational renewal andadapt accordingly

Knowledge of renewal initiatives Executive Director

2.25Train members in use of ResourceMate Trained staff Library Consultant As needed


10/12


- 10 -



Be responsive to the membership and community: Implement new services and programs based on needs

Program DevelopmentMain initiative and Actions Expected Results Responsible Timeline

2.26Develop and promote Library visitsEngaged students

Increased learning opportunities

Executive DirectorStudent Library volunteer

Starting September 2011

2.27 Increase opportunities for everyday life learning

Start monthly shared skills gatherings

Hold craft events

Advertise/promote services

OutreachAnswering the demands/needs of the clientel

Executive Director Starting November 2012

2.28Develop International Womens Day

Renew membership to Girls Action Foundation

Apply for project funding

Start a committee with students and volunteers to develop andplan activities for event

Post event/activities to websites

Hold events

Engaged members

Successful planning and implementation of an eventAnswering the demands/needs of the clientel Executive Director October 2012

2.29Development of essential skills program: workshops for studentsre: essential skills training:

Starting in 2012, link TLE web site and Learning Links withessential skills-related sites

By 2012, have free HRSDC essential skills materials availableto members

Define literacy programs that we can implement

Development of essential skills training workshops

Establish resources, links and programs for students

Executive Director Continue 2012


11/12


- 11 -



STRATEGIC DIRECTION3.EFFECTIVENESS >MEMBER OUTREACH,SUPPORT ANDRECOGNITION

GOALS Provide members with networking opportunities Provide students with the necessary tools and skills to function successfully in everyday life Ensure members are engaged and have a positive experience

Provide members with networking opportunities

NetworkingMain initiative and Actions Expected Results Responsible Timeline

3.1 Regularly provide networking opportunities amongst members,

Board and staffIncreased networking opportunities

Executive Director


3.2 Provide opportunities for students to interact with learners fromother councils

Invite students to participate in outside events

Get students involved in SUN program

Support new student speakers (provide budget, etc.) andprovide leadership

Host and participate in student events and get-togethers

Have at least one student from TLE on SUN team

Increase number of students attending outside events by 20%

Host annual student event

Executive DirectorStudent Leader volunteer

Ongoing 2012 - 2013

Provide students with the necessary tools and skills to function successfully in everyday life

Student DevelopmentMain initiative and Actions Expected Results Responsible Timeline

3.3 Provide diverse range of learning opportunities for students

Offer TLE services based on expressed needs of studentsMaintain high level of student satisfaction Executive Director

Ongoing 2012 - 2013

3.4 Increase learning opportunities and resources for adult learnerswho are parents

Promote Parents of Vimont group Hold workshops

Provide support and resources

Increased parent awareness and involvement especially during keyfamily literacy events during the year

Executive DirectorAdministrative AssistantFamily Literacy Committee

3.5 Encourage students participation and attendance at events andworkshops i.e. Blue Metropolis, LVQ Annual Conference, AdultLearners Week and similar events

Increase students participation and attendance at events andworkshops by 20%

StaffExecutive Director

3.6 Encourage students involvement at TLE Increase students involvement and visits to TLE


12/12


- 12 -



Student Resources

Main initiative and Actions Expected Results Responsible Timeline3.7 Purchase appropriate resources for students Inventory of quality and relevant resources Executive Director Ongoing 2012 - 2013

3.8 Increase resources re: essential skills Knowledge of essential skills resources/programs for students Executive DirectorSeptember 2012 to December2012

3.9 Present learning opportunities to provide students with essentialskills

Increase learning opportunities by 20%

Student autonomyBy 2012

Ensure members are engaged and have a positive experience

EventsMain initiative and Actions Expected Results Responsible Timeline

3.10Establish a Social Committee of volunteers, staff and students to

organize annual events

Well-organized and planned events


Fall 2012

3.11Hold Annual events:

Holiday Party

Volunteer Appreciation

TLEs Celebration Event

Memorable experience at TLE Ongoing 2012 - 2013

Support and RecognitionMain initiative and Actions Expected Results Responsible Timeline

3.12Hold Volunteer Voice twice a year Shared volunteer experiencesAdministrative AssistantVolunteer Voice volunteer

Fall 2012 and Spring 2013

3.13Hold Student Chat twice a year Shared student experiencesAdministrative AssistantStudent Chat volunteer

3.14Establish new initiatives to support and recognize members New ideas to support members Executive Director

Ongoing 2012 - 2013

3.15Write articles for TLEs News and Views celebrating membersachievements Engaged membership

Executive DirectorAdministrative Assistant

3.16Reward and recognize members efforts for TLE TLE members recognized Executive Director

3.17Submit members names for the Literacy Awards Recognition TLE members recognizedExecutive DirectorTLE Members

2012 2013 detmapehailed action plan mapeh

Documents