2012 3rd quarter cruising magazine

3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:08 PM

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3rd qtr-2012 v4_Quarterly Magazine 9/15/12 9:08 PM

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Third Quarter 2012 • Cruising Magazine 5

Micky ArisonChairman & CEOCarnival Corporation

Karl L. HolzPresidentDisney Cruise Line

Richard E. SassoPresident & CEOMSC Cruises (USA) Inc.

Kevin SheehanFCCA Chairman,CEONorwegian Cruise Line

Stephen A. NielsenVice President,Caribbean & Atlantic Shore OperationsPrincess Cruises

Adam GoldsteinPresident & CEORoyal Caribbean International

Ana M. BenitezMembership Administrator

Omari BreakenridgeDirector, Communications & Design

Terri CanniciVice President, Operations

Adam CeseranoSenior Vice President

James KazakoffSenior Director, Event Operations

Jessica LalamaExecutive Assistant

Justin PaigeManager, Communications, Research & Marketing

Michele M. PaigePresident

37 MSC Divina Expands the Fantasia Class with Style and Luxury

38 Princess Cruises Growing Like Pair of Upcoming Biggest-Ever Builds

40 Puerto Rico’s Destination Product: A New Paradigm

42 Cartagena de Indias to Host the 20th Annual FCCA Conference & Trade Show

47 St. Croix – Your Gateway to Paradise

50 Spotlight on New FCCA Platinum Member, Fidelio Cruise Software GmbH

14 Michael Bayley Takes the Helm as President and CEO of Celebrity Cruises

19 Panama Hosts Cruise Line Executives and Prominent Industry Professionals at FCCA PAMAC Event

25 Curaçao: The Ultimate Experience

31 Carnival’s New Ship, Refurbs Focused on the Caribbean

34 Royal Caribbean Delivers Best Onboard Options To Guests Fleetwide Through Extensive Revitalization Program

Curaçao

7 President’s Letter

10 Cruise Industry News & Platinum Highlights

52 FCCA Member Listing

66 Faces in the Industry

68 Meetings and Greetings

CRUISINGTHE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE

FLORIDA-CARIBBEANCRUISEASSOCIATION Third Quarter 2012

Florida-Caribbean Cruise Association (FCCA)11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026Phone: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected] Magazine © 2012 ~ All Rights Reserved.Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.

To subscribe or change your address, please send requeststo [email protected]

The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information,services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

FCCA Member LinesAIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line

Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn

FCCA Staff

Departments

Features

SpotlightCover ImageExecutive Committee

Photo credit: Curacao PortAuthority


©2012 United States Virgin Islands Department of Tourism.

800.372.USVI

Head toward a cruise destination both you and your passengers will appreciate. The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

A GREAT CRUISE STARTS WITH A GREAT PORT.OR FOUR.

FREDERIKSTED

ST. CROIX

CROWN BAYST. THOMAS

WEST INDIAN COMPANYST. THOMAS

GALLOWS BAY DOCKST. CROIX

“

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10:11 AM


“If we are together, nothing is impossible. If

we are divided, all will fail.” -Winston Churchill

Strength in numbers is a familiar concept and one that wefrequently employ in our business operations. We constantlyrely on our partners for ideas input, support, etc. They are theones we turn to when we want to expand or when we need ahelping hand.

Of course, reliable and knowledgeable partners can be hardto find, especially without the right resources. This is whythe FCCA exists: to develop cooperative and synergisticrelationships with our destination partners at both the publicand private sectors and help them actualize our wealth ofresources and know-how.

This is also one of the main focuses of our 19th annual Conference & Trade Show in Willemsted, Curacao. Itsbalance between business sessions, social functions and the tradeshow—coupled with the attendance of almost100 cruise executives, representatives from destinations’ governments and over a thousand players from allfacets of the industry—create the perfect forum for the exchange of information and industry trends, sharingof ideas and cultivation of business relationships that can lead to valuable partnerships.

Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and AssociateMembership offers, as this is just one of many events with the same goals in mind, along with our year-roundprojects and publications to ease and promote communications between our partners: our Platinum andAssociate Members, member cruise lines and their executives, destination partners’ public and private sectorsand all other players in the industry.

This edition of Cruising focuses on some of our partners, such as a spotlight on one of our newest PlatinumMembers, Fidelio Cruise Software. Some of the momentous moves and developments in our partner destina-tions also get a starring role, as you can see with Curacao, St. Croix, Puerto Rico and Colombia. Panama. Acouple of our Member Lines steal the show with their new builds and revitalizations, like the newly debutedMSC Divina, upcoming largest-ever Princess builds and new builds and revitalizations by Carnival CruiseLines and Royal Caribbean International. And you can get to know the new president and CEO of CelebrityCruises, Michael Bayley, or some of the recent ongoings of the FCCA, such as a meeting in Mazatlan with thegovernors of CONAGO and the PAMAC Platinum Event in Panama.

So take a minute or an hour to learn about the FCCA, some of its partners and the industry as a whole, and seehow we can be a partner to you.

Respectfully yours,

Michele M. PaigePresident, FCCA


Michele meets with Salomon Shamah, Ministerof Tourism of Panama during the FCCA

PAMAC Conference in Panama.

President’s Letter


Cartagena de Indias, Colombia toHost 20th Annual FCCA Conference& Trade Show in October 2013

Cartagena de Indias will be in the spot-light in 2013. This iconic city will hostthe 20th annual FCCA Conference andTrade Show, where influential cruiseindustry professionals will meet toexchange valuable business affairs andenjoy this historical, cultural jewel andmeeting venue in the Caribbean.

“Back in 2011, more than 300,000 cruisepassengers arrived to the city, makingCartagena de Indias one of the majortourist destinations in South America,offering year-round events and spectacu-lar nightlife to international travelers,”stated Maria Claudia Lacouture, CEO ofProexport Colombia.

The city has enhanced its connectivityand is sprucing up the cruising experi-ence onshore in Colombia to maintainand amplify its reputation of top-notchservicing. This is the case of Jet Bluelaunching its new air route from NewYork to Cartagena, the recentlyacquired catamarans by the port, thetrolley and the famous Old CityFolkloric show, to name a few.

Cartagena de Indias Cruise ShipTerminal to Expand

The Cartagena de Indias Cruise ShipTerminal will expand the capacity of itshome port facilities to accommodate

embarkation of up to 2,000 passengers.

This expansion is part of its preparationto service the new Pullmantur cruisevessel, Monarch, which has a 2,744-passenger capacity and starts operatingin April 2013, with a year-round week-ly frequency of 1,200 to 1,600 peoplevia the Port of Cartagena.

Another new resource is two moderncatamarans for 110 passengers, whichwill enable tourists to appreciate thebeauty of the Bay of Cartagena deIndias and visit the Rosario Islands, oneof the most important marine reservesin the continent. Special features ofthese vessels include comfortable seat-ing and onboard beverage service andentertainment, especially designed toenrich the experience of visitors.

Antigua Government Retains GlobalDestinations for Cruise Fitness Test

A study to chart the course of Antigua& Barbuda’s cruise development overthe next two decades is being jointlycommissioned by the ministry oftourism and St. John’s DevelopmentCorporation. Miami-based GlobalDestinations Development has con-ducted its trademarked CruiseDestination Fitness Test for the Antigua& Barbuda government.

In addressing the need for the study,Minister John Maginley stated, “I am

very pleased to be able to allocate fund-ing for the major part of this study tochart a plan for cruise business devel-opment over the next 15 to 20 years.”

President of Global DestinationsDevelopment, Michael Greve, led theteam that carried out the study. TheCruise Destination Fitness Test pro-vides a realistic assessment of a port’sprospect in the industry, including rec-ommendations for improvement. Thetest analyzes major attributes that con-tribute to a cruise destination’s success.

Greve said he anticipates starting toimplement improvements later in theyear.

The Cayman Islands Introduces New‘Points of Interest’ Signage

The Cayman Islands is making explor-ing Cayman easier for cruise visitorswith the installation of a new ‘Pointsof Interest’ sign at the Royal WalterCruise Terminal on Grand Cayman.Whether visitors are looking to inter-act with Grand Cayman’s plentifulmarine life at Stingray City or CaymanTurtle Farm, discover the idyllicbeaches, or learn about Cayman’s cul-ture and history, the new sign high-lights each destination and pinpoints iton a vibrant, visually friendly map.Additionally featured are top picks forsnorkeling, diving and the best beacheson the island.

10 Cruising Magazine • Third Quarter 2012

Cruise Industry News & Platinum Highlights



The Royal Walter Cruise Terminal islocated in the Caymanian capital ofGeorge Town, where thousands ofcruise passengers arrive each year.Visitors can find world-class restau-rants, shopping and more in the cap-ital city. Those looking to delve intoCaymanian culture can visit off-beatattractions featured on the sign,including the Cayman Craft Market,Cayman Islands National Museum,and the National Gallery.

Aquila Tours Welcomes One-Millionth Guest

For Saint John tour operator AquilaTours, a very special person arrived inSaint John on Carnival Glory thismorning – their one-millionth guest onan Aquila experience.

“We were very excited to welcomeMarilyn Clark, who is Aquila’s one-millionth guest, and her husbandGordon, and we arranged for some spe-cial surprises for them,” said BethKelly Hatt, founder and president ofAquila Tours. Marilyn and GordonClark were expecting to board a bus forAquila’s Saint John Highlights Tour,but instead were shown to a limousinefor a private tour with an Aquila guide,followed by a lobster lunch. They werealso given a gift basket of Saint Johnproducts.

“The cruise ship industry represents a

highly visible injection for the tourismindustry in southern New Brunswick,and we are pleased to celebrate the one-millionth guest with Aquila Tours inSaint John,” said minister of culture,tourism and healthy living, TrevorHolder, who was at the Marco PoloCruise Terminal with officials from theSaint John Port Authority and CarnivalGlory Captain Salvatore Rasello togreet the guests.

“I love that they arrived on a CarnivalCruise, since Carnival has brought usthe most cruise guests over the years,”added Hatt, noting that Aquila workswith every major cruise line, providingexperiences ranging from historicalwalking tours of Saint John to walkingon the ocean floor at the HopewellRocks, and from salmon fishing on theMiramichi River to whale-watching onthe Bay of Fundy.

Saint Lucia Tourist Board InvitesCruise Passengers to Stay Over

The Saint Lucia Tourist Board isunveiling a new program to enticecruise passengers to return to theisland for a more extended vaca-tion. Launching in October, the pro-gram offers cruisers attractiveincentives, including discounts atparticipating hotels, attractions andshopping to make their decision toreturn easier.

When re-embarking the cruise ship atthe end of their stay, cruisers willreceive a promotional DVD thatincludes the details for redeeming theoffers. Cruisers will also have theopportunity to enter to win an all-inclusive vacation for 2 back to theisland.

Dolphin Cove Provides Experiencesof a Lifetime

Dolphin Cove Negril, Montego Bay,Ocho Rios, Jamaica and GrandCayman, the parks where one can swimwith dolphins and pet and snorkel withsting rays, all in their natural habitat,the Ocean. Only at the Jamaican Parkscan one prove their bravery by swim-ming with the sharks, under the watch-ful eyes of the professionals.

Dolphin Cove has added new and excit-ing activities, such as a bird aviary withfree-flying birds to feed out of yourhands. The Dolphin Trek, where onewalks underwater while surrounded bydolphins is the most innovative, inti-mate dolphin encounter on the planet.Then there is the exciting, thrilling jetboat ride, be it to Dunn’s River Falls orjust in the harbor.

Perhaps you will see or get to ride acamel or two. You can always dependon seeing something new when youvisit any of the Dolphin Cove’s inJamaica or Grand Cayman.



Port of New Orleans to InstallElevating Gangway and FixedWalkway for the Julia Street CruiseTerminal

Port of New Orleans, LA commis-sioned FMT of Trelleborg, Sweden todesign and install a new MobileElevating Gangway and FixedWalkway for the Julia Street CruiseTerminal. The FMT gangway system,fully air-conditioned, with glass walls,is designed to accommodate the newclasses of cruise ships with out-hanginglifeboats and balconies.

The fixed walkway, 124 feet long, hassliding doors the whole length for max-imum flexibility.

The FMT gangway has a semi-automat-ic control system by PLC/Device-net,automatic adjustment for ship move-ments and state-of-the-art on-line ser-vice by 3G/GRPS.

Royal Caribbean Cruise Ship to VisitSt. Vincent and the Grenadines

In a press conference on February 13th2012, Prime Minister Honorable RalphGonsalves confirmed, with visible ela-tion, that St. Vincent and the Grenadineswill be visited by a cruise ship of RoyalCaribbean International. The line’s2,000-passenger Vision of the Seas willvisit the destination as part of a new 11-

night southern Caribbean voyage out ofFort Lauderdale, scheduled for Dec. 3,Dec. 24 and Feb. 4, 2013.

Management of the cruise line expressedtheir pleasure to be docking in St.Vincent, given the outstanding contribu-tions Vincentians have made towards thedevelopment of the company.

Prime Minister Gonsalves expressedhis hope that visitors enjoy themselvesand thanked Royal Caribbean foremploying so many of our nation’shard-working citizens, as the cruise lineis the second-largest employer ofVincentians, after the government.

Vincentians look forward to the visitfrom Vision of the Seas.

Port of Tampa Excels As Homeport

Tampa is a thriving homeport, withthree cruise terminals within easy walk-ing distance to downtown entertain-ment and sports venues. Only minutesfrom one of the nation’s top airports,Tampa is an efficient cruise port,enhanced by convenient parking, user-friendly amenities and proximity totop-rated theme parks and beaches.

Tampa serves as homeport to five ves-sels represented by four cruise lines:Carnival Cruise Lines, HollandAmerica Line, Royal CaribbeanCruises and Norwegian Cruise Line,offering a variety of 4, 5, 7, 8, 10, 11and 14-day itineraries, as well as portcalls by many other lines.

Cruise terminals at the Port of Tampahave a fresh look and enhanced effi-ciencies, thanks to $3.5 million inrecent renovations. Notwithstanding itsideal positioning for future service to

the highly-anticipated Cuba market,Tampa’s proximity to the westernCaribbean and its world-class infras-tructure have established it as a favoritehomeport by passengers and cruiselines.

Two New Attractions for CruiseTourists at Port of Los Angeles

A majestic battleship just steps awayfrom the World Cruise Center and aworld-class craft center have beenadded to the LA waterfront as the Portof Los Angeles continues to offer newdestinations for visitors.

The USS IOWA opened to public thissummer, with thousands of visitorsboarding the ship each week. Cruisepassengers can walk to the historic shipthat was built in 1940 and served ourcountry for more than 50 years.

Designated the “World’s GreatestNaval Ship” due to her big guns, heavyarmor, fast speed, longevity and mod-ernization, she kept pace with technolo-gy for more than 50 years. The ship isopen seven days a week from 9 a.m. to5 p.m. Visit www.pacificbattleship.comfor tickets and information.

Meanwhile, just a short trolley ridefrom the World Cruise Center is thehome of Crafted at the Port of LosAngeles. This large-scale, permanentcraft marketplace features a vibrant col-lection of local craft artists, original





designers, and artisanal food makers,bringing you handmade happiness 52weekends a year. Crafted is openFridays, 11 a.m. to 7 p.m,Saturdays/Sundays 10 a.m. to 7 p.m.Admission is free. More information atwww.craftedportla.com

State of Yucatan, Mexico HasSomething for Everyone

The State of Yucatan has everything.It’s a magical land where the past meetsthe present, ancient lands full of won-ders and endless stories of its friendlypeople. The Port of Progreso, Yucatanoffers plenty of fun and services tomake your stay a unique experience. Itis your starting point to the MayanWorld, a major attraction for visitors insearch of tranquility, nature, folkloreand a culinary experience.

The cruise terminal is equipped withmany amenities to accommodate thevisitors, such as artisan shops, tourguides, bars, taxis, tour agencies, andimmigration and customs facilities. Justminutes away by bus, you will finddowntown Progreso, as well as well-prepared tours to ancient archeologicalsites like Chichen Itza, Uxmal andDzibilchaltun. Visit areas full of mystichistorical surroundings, with lush tropi-cal forests and breathtaking under-ground caves full of fresh pools ofwater. Yucatan is diverse, its streets,homes, museums, architecture and

churches radiate its diverse history.

A Hidden Cruise Destination in WestCoast Mexico: Baja Beninsula andthe Sea of Cortes

An area explored by Europeans morethan 400 years ago, the Baja CaliforniaSur Peninsula and the Sea of Cortescomprise one of the least-known placeson earth.

From its inner forces, mother natureproduced a unique place, colorful andof unbeatable beauty: the BajaCalifornia Peninsula. Rough and dry, itsupports and gives shelter to a largenumber of flora and fauna, perfectlyadapted to survive and blossom in thisdesert paradise. Less than 100 milesfrom the U.S. southwest border, a vast,enchanting, and the youngest sea of allbegins – The Sea of Cortes.

Ancient cultures, exotic wildlife, pris-tine beaches and blue water as far asyour eyes can see. The Sea of Cortes isdotted with uninhabited islands, teem-ing with sea life, far away from the hus-tle and bustle of the tourist-cloggedcities of the Mexican Riviera.

Bacardi OakHeart Spices Things Upa Bit

Backed by 150 years of Bacardi crafts-manship and expertise, Bacardí

OakHeart is a new, expertly blended,smooth and smoky, spiced rum.

As Bacardí celebrates its 150thanniversary, the introduction ofBacardí OakHeart is making a dramat-ic impact on the spiced rum categoryand growing the rum category as awhole.

OakHeart has reaffirmed the iconicbrand’s leadership position in rum.Bacardí now has expressions across allrum segments – traditional, flavoredand spiced.

Bacardí OakHeart is a truly unique spe-cialty rum—boldly spiced, velvetysmooth with just a hint of smokiness—that mixes well with cola to make an‘Oak & Coke’ or tastes great straight.

The taste profile and differentiatedpositioning of Bacardí OakHeart is res-onating with the adult male demo-graphic that embraces adventure,camaraderie and living life to thefullest. And the unique packaging hasbeen designed to look like it’s experi-enced an adventure with them.

“Bacardí OakHeart is a perfect illustra-tion of the way in which Bacardí is stillinnovating after 150 years,” saysZachary Sulkes, regional manager,Bacardi Travel Retail Americas. “I’mvery pleased to say that OakHeart is





now listed on all the major cruise linesaround the world, as well as in the retailstores onboard.”

Blue Planet Prepares for New Season

As we prepare for the new season, weare hard at work making sure every lit-tle detail is in place to not only do agreat job like last season, but toimprove on it. For Guatemala, this sea-son marks the return of ships to SantoTomas de Castilla by Holland AmericaCruises, and a greatly increased pro-gram to Puerto Quetzal by RoyalCaribbean and Celebrity Cruises. AlsoCarnival Cruises will make its firstcalls to Puerto Quetzal this season and

we will prove to them why they shouldkeep coming back! Blue Planet Toursand Premium Reef Tours are committedto the cruise industry and its sustainablegrowth in the ports we operate, and ourshore excursions are the benchmark forquality in those destinations.

Our team of experienced guides, super-visors and drivers thank the cruise linesthat continue to believe in us seasonafter season.

Royal Caribbean Cruises Ltd. (RCCL)in August 2012 announced the promo-tion of seasoned travel and hospitalityexecutive Michael Bayley to Presidentand CEO of premium cruise brandCelebrity Cruises, succeeding DanHanrahan, who resigned in early July tobecome president and CEO of hairsalon giant Regis Corporation.

Bayley’s career with RCCL spans 30years. In his former role as executivevice president of operations for RoyalCaribbean International, Bayley over-saw the brand’s Hotel Operations;Marine Operations for Royal CaribbeanInternational and Azamara ClubCruises; Land Operations for RoyalCaribbean International, Celebrity

Cruises and Azamara Club Cruises; andCommercial Development for RCCL.

Prior to that, as RCCL’s executive vicepresident, International, Bayley wasresponsible for the strategic interna-tional business development ofAzamara Club Cruises, CelebrityCruises and Royal CaribbeanInternational. Over the course of justfour years, he established 11 regionaloffices around the world, which nowgenerate more than 50 percent of thecorporation’s total revenue.

“In his role as executive vice president,International, Michael successfullyspearheaded our aggressive expansionefforts into emerging and high-growthmarkets, and most recently oversaw alloperations for Royal CaribbeanInternational,” said RCCL’s Chairmanand CEO Richard D. Fain.

Earlier, Bayley served as senior vicepresident, Hotel Operations for RoyalCaribbean International, leading theworldwide hotel operations andonboard revenue of 21 cruise ships and30,000 employees. Prior to that, heserved as chairman and managingdirector of Island Cruises, plc, a joint

venture cruise line and tour operatorlaunched in 2002 by RCCL and Britishtour operator First Choice Holidays.

Bayley began his career in 1981, workingin a variety of shipboard and shoresidepositions with increasing managementresponsibility, including that of vice pres-ident of Total Guest Satisfaction, FleetOperations. He also served as vice presi-dent of one of the world’s largest premi-um gaming resorts, Caesars Palace Hoteland Casino, in Las Vegas.

Bayley has taken over at Celebrity at acrucial time for the cruise line, with thefifth in the five-ship Solstice class fleetsoon to be delivered. CelebrityReflection—the 11th ship in the fleet—launches in Europe in October, capping amajor growth period for the brand. Withthe increased capacity, Bayley must playan integral role in growing awareness ofthe brand and maximizing revenues, andhe certainly has the experience to do so.

“Fortunately, Celebrity has a verystrong management team to build on,and I am delighted that Michael isbringing his vision, passion and drive tobear on the continued growth of thisimportant brand,” said Fain.

Michael Bayley Takes the Helm as President and CEO of Celebrity Cruises


Escape…Award-WinningUnmatched Beauty,

Voted “World’s Leading Honeymoon Destination”

8 times by the World Travel Awards

The adventure starts the moment you see the majestic Pitons across the

horizon, and you enter the deep blue waters of the most exotic island in the

Caribbean… Saint Lucia.

With two major cruise ports, disembarkation is effortless and a tropical escape

is just moments away. Whether your guests are avid tourists or explorers at

heart, cruise guests are guaranteed to embark on the experience of a lifetime.

Saint Lucia offers a wide range of exciting tours, such as ziplining through our

lush rain forests, snorkeling off our pristine beaches, Sulphur Springs - the

world’s only drive-through volcano, great duty free shopping nearby and our

warm hospitality; the perfect holiday escape is waiting for everyone!

visit us at stlucianow.comTo speak to a Saint Lucia agent, call 1.800.456.3984

…who says you can’t have it ALL?


Over 100 Platinum Membersand more than 20 cruiseexecutives from the various

FCCA Member Lines congregatedin Panama City, Panama June 23-26for the FCCA PAMAC Event.

Here, over a schedule of meetings,receptions and specialized activities,the Platinum Members had primeopportunities to discuss trends,develop ideas, promote their prod-ucts and destinations and develop orcultivate lasting and worthwhilerelationships with some of the mostsignificant decision makers in theindustry—cruise executives varyingfrom the fields of shore excursions,port operations, itinerary develop-ment, product development andmore. All of this while learningabout and from Panama’s destina-tion product and seeing some of the

best the generous Panamanian part-ners and sponsors had to offer.

From arrival to departure, the agendawas stacked with meetings and struc-tured functions designed to foster thedevelopment of working relation-ships, the exchange of ideas and pro-motion of the members’ products.

It began on June 24th, where atten-dees sampled what the stunning LasParlas Island and Isla Viveros hadto offer before preparing for theopening ceremony and businesscard exchange, in which the mem-bers and executives met or reac-quainted themselves while dis-cussing any recent trends, develop-ments, ideas, etc.

One of the main features of theseevents is the collaboration that is pos-

sible through bringing together someof the premier players of the destina-tions’ private and public sectorsalong with the executives, for this isthe best way to learn from each other.By joining them in a casual atmo-sphere, conversation flows freely andguarantees that every member hasthe ability to interact with executives,comfortable enough to speak withthe same freedom and say what is ontheir mind and ask the necessaryquestions.

June 25th brought the attendees todepart from the Corozal TrainStation to travel to the PanamaCanal, where they could tour theCanal at Gatun expansion. If notdoing direct business through thePanama Canal, most attendees arevery familiar with its ongoings andits current expansion. This was an


Panama Host s Cruise L ine E xecut ives and P rominentI ndust r y P rofessionals at FCCA PAMAC Event



opportunity for all to see and learnabout its progress.

The day then allowed for tours pro-vided by Aventuras 2000, allowingfor a chance to explore the jungle areathat is now the Gatun Lake, cruisingthe channels and observing wildlife,or to sail to the Embera Indians com-munity in the Chagres River, admir-ing their homes, dances and customs.

In addition to entertaining and pro-viding valuable first-hand experi-ence to the cruise line executives,these tour offerings played a signifi-cant role for the members; they werea hands-on course for the numeroustour operators in attendance; thesemembers could learn how toimprove their offerings by reversingtheir role and experiencing things asa tourist, finding what they want tosee and how they want to be treated.Furthermore, it allowed a chance tosee how other operators managecrowd control and the flow of pas-sengers; transportation from and tothe cruise ship; how to interact withthe passengers as soon as they leavethe ship; and more facets of logisticsand other areas. It also gave a chancefor more potential business relation-ships by offering an opportunity tosynergize products and offerings.

June 26th started the morning offwith the FCCA Foundation hostinga charity breakfast in the benefit ofFundacion Jesus Luz DeOpotunidades. This outreach pro-gram works with impoverishedyoung gang members in PanamaCity to help guide them to a betterpath, offering alternatives to a life ofviolence and despair. The FCCAFoundation was able to donategoods and supplies that will supporta project to build a community soc-cer field and sustainable work pro-jects, such as a laundromat andwoodworking shop.

After breakfast, the group joined RafaZevallos, executive director, on a tripto a revitalized gang headquarter thatwas formally stomping grounds forone of the most notoriously violentgangs in Panama City, where theattendees saw the work Mr.Zevallos’s organization has done torevitalize not only the physical area,but also the lives that otherwisewould have been lost to gang activity.

The executives and PlatinumMembers then shifted to the PAMACMeeting. In this semi-annual meet-ing, the members gather aroundcruise executives and other partici-pants with valuable knowledge, who

lead a panel to share and discuss thelatest developments and issues in theindustry—from the global andnational level to individual con-cerns/questions/input of the mem-bers. Any topic is open to conversa-tion by the members, panel and exec-utives in order to ensure that every-one in attendance is informed of allthe latest happenings and how to bestactualize the knowledge gained.

“I am honored to be a vice chairmanat the PAMAC Meeting,” toldMatthew Sams, vice president ofCaribbean relations, Holland AmericaLine. “This is an important feature forrelaying all of the latest information tothe members while also giving achance to know how to best learnfrom it and implement what they needto fully take advantage of this knowl-edge—from an individual operationallevel to steps they must take toimprove their regions.”

One-on-one meetings followed thePAMAC Meeting. This gave themembers a chance to meet with thecruise executives of their choosing,those who best applied to the mem-bers’ product or destination. Thisprovided the opportunity to promoteand pitch their products to those thatmake the decisions of what is


offered onboard cruise ships andwhich ports will be included for cur-rent and future itinerary develop-ment. Additionally, this supplied themost focus for the executives tooffer insights on how to improvetheir product, along with anychanges or input to make a moreviable business model consideringthe operational information from thecruise lines’ perspective. The execu-tives truly know how to tailor aproduct or destination to best maxi-mize the cruise industry’s economicimpact, and this is knowledge theyare more than willing to impart.

Federico Gonzalez-Denton, direc-tor, government and communityrelations for Royal CaribbeanCruises Ltd. knows the importanceof these meetings: “The one-on-onemeetings allow for us to address thespecific concerns or learn about newproducts from Platinum Members.This is an important tool for both themembers and us. For us, we fre-

quently learn about new develop-ments and products, and we are ableto help fine-tune them to best fit thecruise lines. For the members, itgives them a real vantage point inknowing what the lines are lookingfor and how to appeal to them.”

That night, Panama hosted afarewell fiesta at Havana Panama toensure that the members had theopportunity to talk with whomeverthey needed and left no ends untied,along with a great ending. The fies-ta served exactly this purpose, pro-viding good times and memories,but also allowing for the completionof any ongoing conversations (orperhaps the start of new ones). Thenetworking at these events truly isunparalleled because of the relation-ships forged between the membersand executives, and this is one of thegreatest resources to offer.

Indeed, it is crucial in this industry tobe able to establish the right relation-

ships and gain the necessary knowl-edge of how to appeal, promote anddevelop products and destinations tothe right entities. This is one of theFCCA’s main functions and why itoffers events like these that gathersome of the most significant decisionmakers and prominent professionalsin the industry to establish and fosterrelationships, develop and promotetheir products and destinations, culti-vate ideas and learn from the latesttrends and information.

And Panama certainly made thispossible through all the hard workand generous provisions, along withits beautiful land, wealth of offer-ings and much more. Because ofthis, Panama has become a tourismhotspot, but it is still actively mov-ing forward and progressing itsproduct and infrastructure. Thisevent offered just a few of thesedevelopments, but it did show howPanama goes above and beyond totake care of its guests and partners.



June 11th-13th, 2012 marked a momentous occasion forthe cruise industry and states of Mexico. For the firsttime, an outside entity met with CONAGO, the organi-

zation of governors from various Mexican states (BajaCalifornia, Baja California Sur, Campeche, Chiapas, Colima,Guerrero, Jalisco, Oaxaca, Quintana Roo, Sinaloa, Sonora,Tabasco, Veracruz and Yucatán). A delegation of cruise exec-utives from FCCA Member Lines traveled to Mazatlan inorder to discuss the individual issues of the states and devel-op closer working relationships.

“It was both a huge honor and opportunity to be brought intothis forum and meet with the governors,” said Michele Paige,president of the FCCA. “The stage was set to meet and workwith the various states and develop one-on-one relationshipswhile addressing their specific issues.”

The meeting was prompted by Governor Roberto BorgeAngulo of Quintana Roo, who has developed close ties withthe cruise industry and a vision for the industry throughoutMexico. As part of this vision and in his position as chairmanof the CONAGO, he wants his fellow governors to share inthe successes he has seen because of his partnership.

“[Governor Borge] understands the value of the cruise indus-try,” told Paige. “And while he has worked very well with us,he felt the other states and governors would be in a betterposition if they had the opportunity to hear from us, to getcloser to us.”

This was accomplished by CONAGO giving the delegationa forum to understand the cruise industry generically, butthere was also time to sit down individually for one-on-onemeetings to answer any questions, address particular con-cerns and listen to the visions for their states, ports, infras-tructure, etc.

In fact, a good representation of the Mexican shareholderswas in attendance, with SECTUR (secretary of tourism),SCT (communications and transportation) and FONATUR(Mexico’s national trust fund for tourism development) send-ing representatives.

Though their participation was important, the focus was therelationship building with the governors of CONAGO, andas Ms. Paige told, this was as vital as it was successful:“While we have ships going to most of the states that we metwith, to be able to maximize the opportunities, we must havea relationship with the head of that state.” As she explains,Mexico’s expansive territory and 31 separate states makethese individual relationships especially necessary.

Fortunately, this goal was realized. The discussions led tomany things that are already being enacted, and the relation-ships are closer. Yet all entities know that this is not the fin-ish line, and there is no room for complacency. This is whyan invitation has already been issued for a subsequent meet-ing between the cruise industry and CONAGO.


FCCA Delegat ion Meet s wit h Mexican Governors of CONAGO


Curaçao is redefining the Caribbeancruise getaway with its intimate,secluded beaches, pristine dive sites,eclectic array of restaurants and classyresorts. The capital city of Willemstad,a UNESCO World Heritage site, luresvisitors with its distinctive pastel-col-ored Dutch Colonial architecture,museums and monuments. Located inthe southern Caribbean, with more than30 beaches, 129 nationalities, 60 divesites and an increasing number of hos-pitality and entertainment develop-ments, Curaçao has truly blossomed.

World of DiversityCurçao’s inhabitants are a friendly mixof European, African and Indian blood-lines. Although the Spanish were thefirst Europeans to establish on theisland, the Dutch have marked theirpresence over the centuries. For 400years, Curaçao has been one of the bus-iest ports in the Caribbean.

The diversity of Curaçao is rooted in allexperiences you encounter on theisland. From the local Creole lan-guage—Papiamentu—to local culinarydelights, like goat stew and iguanasoup, and from the folkloric musicalgenres and dance forms, like “tambú”,

to traditional housing, such as the “kasdi palu di maishi” (Sorghum stalkhouse) in the countryside. Everything ispresent and available on “dushiKorsou” (‘sweet/lovely Curaçao’).

Most inhabitants speak four lan-guages—English, Spanish, Dutch andPapiamentu. A great variety of interna-tional cuisine tickles the taste buds,from fast-food chains to five-starrestaurants that feature the best ofCuraçao’s diverse gastronomy.

Entertainment is also key, and Curaçaoknows how to put on a show, hostinghuge concert events like the annualCuraçao North Sea Jazz Festival, withperformers such as Stevie Wonder,Santana, Alicia Keys, Maná, Sting,Simply Red, Ruben Blades, JohnLegend and others.

The nightlife is just as lively and exem-plifies Curaçao’s diversity and rich cul-ture, with groovy clubs and bars withall the modern delights or Latin andCaribbean beats, rhythms and atmo-spheres.

Curaçao’s diversity and culture mixedwith its modern progression can be


Curaçao: T he Ult imate E xper ience


seen simply by taking a stroll, as con-temporary buildings share the limelightwith Art Deco structures and traditionalDutch architecture.

Curaçao has and shares it all.

Picturesque WillemstadThe Capital Willemstad was builtaround the main harbor. The St. AnnaBay is a canal that connects theCaribbean Sea with the Schottegat Bay,but separates the city into two areas:Otrabanda and Punda.

The one-of-a-kind Queen EmmaBridge, nicknamed “the swinging oldlady”, is a floating pontoon bridge thatunites the two city areas for pedestri-ans. When the bridge opens for mar-itime traffic, ferries immediately takeover and continue to shuttling the pub-lic over the canal until the bridge isclosed again.

Punda’s trademark view is the“Handelskade” (‘trade wharf’), the “littleAmsterdam” of traditional Dutch build-ings facing the canal. Its counterpart onthe other side is literally called“Otrobanda” (‘the other side’). Both sidesare a favorite of strollers and shoppers.

The best tourist shopping is in the nar-row streets and alleys of Punda, in anarea bounded by the Floating Market,

Plaza, Columbusstraat, and Breedestraat(Broadway).

Willemstad is a living museum of colo-nial architecture, forts, monuments andsquares, filled with shops, cafés, ter-races and restaurants.

When cruise ships are docked, thestreets of Punda and Otrobanda comealive with colorful vendors and festiveflea markets. However, any day is agood one for snapping up some of theCaribbean’s most meaningful finds:local art work, pottery, DutchDelftware, wooden shoes, Curaçaoliqueur, brilliantly painted hangingplanters made from old tires and worldsof trade goods from South America,which lies only 44 miles to the south.

The famous Floating Market sellsmostly produce and fish for local con-sumption, but for tourists, it’s a goodplace to find spices and inexpensive ter-racotta planters.

SightseeingThe waist of the island, from the airportto Willemstad, is covered with neat sub-urbs and modern shopping centers. Thebest sightseeing is in a loop to Westpunt(west point) and back to the city.

On the southwest side, you can find themost beautiful secluded beaches and

rural areas, from dry forests to hillylandscape. The west side of the island isrural, again highlighting Curaçao’sdiversity.

Winds are brisk and dry, providing agreater comfort factor at high tempera-tures than is found in the more humidislands. Fortunately, hurricanes rarelyaffect this part of the Caribbean, as theisland lies below the hurricane belt.

HighlightsCuraçao is proud of its heritage andexposes its history through the manythemed museums, such as the Africanand slavery museum, Kurá Hulanda,the Mikve Israel-Emanuel Synagogueand Jewish museum that chronicles thehistory of Curaçao congregation, theartfully designed Maritime Museum orthe Curaçaosch Museum.

Other museums, like the OctagonMuseum, Tula Museum, NumismaticMuseum, etc. specialize their collectionson historic figures, lifestyles and antiquemodes, never repeating themselves andtherefore earning their right of existenceand contributing to the influences thatshaped Curaçao and its people.

The natural side of the island comes tolife in other attractions, such as thesophisticated Curacao Sea Aquarium,where visitors can get up and close with



sea lions, sharks, turtles, stingrays andtoothy moray eels.

The Dolphin Academy provides theopportunity to swim with dolphins, whileSubstation Curaçao offers the Curasub, amini-submarine that takes guests beneaththe sea, down to 1,000 feet.

The Ostrich Farm raises not onlyostriches, but also sheep. There is alsoan exquisite restaurant.

On the other side of the living spec-trum, the Aloe Vera Plantation culti-vates and makes natural products fromlotions to juices, available to sampleand purchase with the interestingknowledge of their origin.

The Hato Caves are gaping caverns, cooland mysterious with their natural forma-tions of stalactites and stalagmites.

The Christoffel National Park covers a4,500-acre reserve topped by MountChristoffel, the island’s highest peak,and offers a closer look at the skitteringflora and fauna of the dry forest.

At Boka Tabla, you can experience thespectacular explosion of rough oceansmashing against eroding rock—abeautiful sight.

The plantation houses of Curaçao,

known as “landhuizen”, are an architec-tural scrapbook of the 18th and 19thcenturies. Some are open to the publicas restaurants or inns and can be seenonly from the road. LandhuisChobolobo is famous as the site of theCuraçao Liqueur Distillery, where therenowned Blue Curaçao is bottled.Other plantation houses are LandhuisSavonet, Acension, Knip or Jan Kok,just to name a few, and are located onthe west side on the island.

Sun, Sea and SandCuraçao’s beaches range from cozycoves to long strands of white sand, allof them washed by waves of clear,turquoise water on the sheltered south-west coast. But beware of the northcoast, where undertows and surges arepowerful.

The island lists almost 70 dive sites,from walls to wrecks, reefs to rocks.Among the unique dives are the Valley,Lost Anchor, “Alice in Wonderland”and the depths surrounding an offshoredesert island, Klein Curaçao, with itspristine reefs and coral MushroomForest. All dives are in protected parks,where anchoring is not allowed. Watersare usually calm and always warmlypleasant.

Curaçao CuisineLocal food is called “Kriyoyo”

(‘Creole’) and boasts a blend of flavorsand techniques best compared toCaribbean and Latin American cuisine.Popular dishes include: stobá, a stewmade with various ingredients such aspapaya, beef or goat; guiambo, soupmade from okra and seafood;“kadushi”, cactus soup; “sopi mondon-go”, intestine soup; “funchi”, cornmeal,and a lot of fish and other seafood.

The ubiquitous snack is “pastechi”, afried pastry with fillings of cheese,tuna, ham, or ground meat. Around theholiday season, special dishes are con-sumed, such as the “ayaka”, a cornmealpastry wrapped in banana leaf, and“pekelé”, made out of salt cod.

At weddings and other special occa-sions, a variety of sweets are served:“kokada”, a sweet, coconut-based;“ko’i lechi”, made of condensed milkand sugar; “tentalaria”, peanut sweets;and “bolo pretu” (‘black cake’), a tartdrowned in liqueur.

The Ultimate ExperienceCuracao has everything to offer andmore, and therefore is difficult toclassify as a typical destination. Ithas no roller coasters or huge attrac-tion parks, but it has all the ingredi-ents of an exotic getaway for thewhole family. Curaçao is an ultimateexperience.



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16:37


Carnival Cruise Lines has embarked on a $500 millionFun Ship 2.0 program that is dramatically transform-ing the shipboard vacation experience on its existing

ships. In addition, many of the elements of Fun Ship 2.0 wereincorporated into Carnival Breeze, the line’s new 3,690-guestship, introduced in Europe in June.

Carnival Breeze is homeporting in Miami starting in lateNovember and will sail innovative six- and eight-day port-intensive Caribbean itineraries. In addition, as Carnival’sships re-enter service from dry dock with the enhanced ship-board programs and features, all are being deployed onCaribbean itineraries either seasonally or year-round.

“Carnival Cruise Lines has always had a Caribbean-basedproduct, with more ships calling at more Caribbean portsthan any other cruise line,” said Gerry Cahill, president andCEO. “Now, if guests want to experience the newest featureson our ships, they will be able to do it on a variety ofCaribbean itineraries either on the new Carnival Breeze or avariety of existing vessels receiving Fun Ship 2.0 elements.”

Three ships will get some elements of Fun Ship 2.0 in two-week dry docks before the year is out. In September PortCanaveral–based Carnival Dream will be upgraded, followedby Carnival Conquest which is based in New Orleans, and inNovember Carnival Glory, which sails from Miami seasonal-ly, gets the upgrades.

In 2013, Carnival Destiny is undergoing an unprecedentedmultimillion-dollar makeover and will emerge from a 49-daydry dock as Carnival Sunshine, sailing to the Caribbean fromNew Orleans following a season in Europe.

Carnival Liberty was the first ship in the fleet to receive theFun Ship 2.0 upgrades in October 2011.

New Fun StuffFor the Fun Ship 2.0 initiative, Carnival entered into partner-ships with entertainer George Lopez, Food Network star GuyFieri, leading video game manufacturer EA SPORTS andgame-maker Hasbro. The company also worked with leadingproduction talent to create a series of high-energy musical per-formances, and recruited celebrity song master DJ IRIE. Newbars and eating places include unique branded spaces as well.

Through its partnership with comedian and TV personality GeorgeLopez, Carnival will bring even more laughs to The PunchlinerComedy Club Presented by George Lopez. As Carnival’s “curatorof comedy,” Lopez will consult on hiring comedic talent andadvise on ways to enhance the comedy club experience.

At Guy’s Burger Joint, Carnival and successful restaurateur,cookbook author and television star Guy Fieri have cometogether to cook up the best burgers at sea. Open for a com-plimentary lunch, afternoon snack or dinner, the laid-backpoolside dining venue looks like a roadside burger joint on acoastal California highway.

Hasbro, The Game Show consists of larger-than-life produc-tions and entertainment activities based on the popular“Family Game Night” television show that puts guests rightin the middle of six favorite Hasbro games.

Carnival partnered with leading sports videogame brand EASPORTS on an exciting new sports bar concept where guestscan play their favorite EA SPORTS videogames, watch livesports on a massive video wall and keep up with real-timesports scores 24/7 live on the ticker.

Several new themed bars also have been added.

RedFrog Rum Bar offers guests a Caribbean vacation vibe


Carnival ’s New Ship, R efurbs Focused on the Car ibbean


with a poolside version of the popular Caribbean themedRedFrog Pub. It specializes in Caribbean rum-based frozendrinks and beers, including ThirstyFrog Red, Carnival’s pri-vate-label draft brew. Just across the deck is BlueIguanaTequila Bar, a laid-back Mexican-themed spot specializing intequila-based frozen drinks and Mexican beers.

Alchemy Bar is Carnival’s vintage-themed cocktail “pharma-cy” for guests seeking a unique experience with interestingdrink flavors and ingredients. Carnival’s expert mixologists“prescribe” concoctions from different fun categories or guestscan also try their hand at creating their own custom cocktails.The Library Bar is an intimate cocktail lounge featuring bar ser-vice and automatic wine dispensers in a relaxed, quiet venue.

Best of the CaribbeanCarnival has always been a leader in Caribbean cruises, andwith Carnival Breeze, the line is introducing an innovativeMiami-based cruise schedule. Carnival Breeze offers a year-round three-port, six-day cruise program operating Sundays-Saturdays beginning Dec. 2, 2012.

That schedule is offered on alternating weeks and features visitsto three popular ports of call: Grand Turk, Ocho Rios and Nassau.

Although uniquely different, each destination features beau-tiful white-sand beaches, excellent shopping, dining and

sightseeing experiences, and a wide variety of water sports,along with a laid-back island ambiance that embodies theessence of a Caribbean cruise.

In addition to the six-day cruises, Carnival Breeze offers twodistinctly different four-port, eight-day itineraries year-roundfrom Miami operating Saturday-Sunday beginning Nov. 24,2012. The Saturday-to-Sunday rotation is particularly attrac-tive, as it maximizes consumers’ vacation time, with eightfull days of cruising across two weekends.

Each of Carnival Breeze’s eight-day cruises from Miami pro-vides guests ample opportunities to sample the best theCaribbean has to offer, from sunning and relaxing on gor-geous beaches to shopping for duty-free bargains and savor-ing delectable island cuisine.

The schedule includes an eight-day southern Caribbeanitinerary featuring Grand Turk, La Romana (DominicanRepublic), Curaçao and Aruba, or an eight-day easternCaribbean route visiting St. Thomas/St. John, Antigua,Tortola and Nassau.

Combined with its six-day cruises, Carnival Breeze guestsare offered unprecedented opportunities to visit a diversity ofsunny, tropical Caribbean destinations, with nearly a dozenports of call featured among the various itineraries.

I am plummeting waterfalls, emerald pools

and boiling lakes. Coral reefs and tribal

villages. I am rich in tradition, boundless

in beauty. I am unlike any other Caribbean

destination. I am an adventure amid nature,

unspoilt.

I am Dominica. Are you?

w w w . D i s c o v e r D o m i n i c a . c o mT e l : 7 6 7 4 4 8 2 0 4 5


Royal Caribbean International has been transformingits fleet of the world’s most innovative cruise ships.The revitalizations are expanding the highest guest-

rated programs from its award-winning Oasis-class ships tooffer guests a greater variety of new onboard dining andentertainment, pervasive Wi-Fi, and many more contempo-rary amenities, to deliver even more of the “WOW” aboardall Royal Caribbean ships sailing worldwide. These fleetwideenhancements build on Royal Caribbean’s best-in-class glob-al vacation offering and deliver to guests the RoyalAdvantage – the industry’s most innovative cruise ships,combined with exciting itineraries and destinations, andworld-renowned friendly and engaging Gold Anchor Service.

“The Royal Advantage revitalizations takes many of the bestfeatures that we have created in recent years and introducesthem across our fleet, offering our guests enhanced vacationchoices around the world,” said Adam Goldstein, presidentand CEO of Royal Caribbean International. “We never stoptrying to make the experience even better, and no other cruiseline can offer the same high quality vacation experience withsuch an array of choices that cater to every guest.”

The Royal Advantage revitalizations began with Radiance ofthe Seas and Splendour of the Seas in 2011, followed byRhapsody of the Seas and Grandeur of the Seas this pastMarch and May, respectively. Serenade of the Seas willenter dry dock in November and the rest of the fleet willundergo revitalization through 2014. Each ship will enterdry dock for approximately a month and re-emerge as evenbetter versions of the ships that guests love, complete withnew dining venues, entertainment options, technologyenhancements and more.

“We are thrilled that the ongoing Royal Advantage revital-izations will result in a virtually brand-new fleet that offersthe most contemporary experience, no matter which ship oritinerary vacationers choose,” said Lisa Bauer, senior vicepresident of Global Sales and Marketing, Royal Caribbean

International. “From new dining concepts to cutting-edgeentertainment to technological advancements, we are raisingthe bar across the fleet to offer guests our signature GoldAnchor Service and the world’s most innovative cruise shipsthat sail to exciting destinations worldwide.”

The revitalizations and enhancements to the Vision-,Voyager- and Radiance-class ships throughout the next threeyears, will include: • New Technology: Guests will be able to take advantage

of pervasive Wi-Fi, interactive flat-panel televisions in staterooms, and electronic mustering.

• Digital Wayfinding Systems: Onboard activities, real time updates, customized directions and routing, as well as ship factoids will all be at guests’ fingertips with new plasma and LCD touch screen signs prominently placed throughout each of the ships.

• Outdoor LED Video Walls: Oversized video screens will be installed on the pool decks to liven up outdoor entertainment and programming, day and night.

• Royal Babies and Tots Nursery: Safe, fun and interactivevacation environments will be available in nurseries designed for babies and tots ages six through 36 months.

• New Staterooms: New levels of accommodations, including staterooms ideal for families, will be added to suit a variety of guest needs and requirements.

Additional Dining Options:• Chef’s Table: An exclusive experience co-hosted by the

Executive Chef and Sommelier for an intimate wine pairing dinner of five courses.

• Izumi: A pan-Asian cuisine restaurant featuring mouthwatering flavors and a sushi bar with hot-rock cooking.


Award-winning Vessels Across Cruise L ine’s F leet Being Enhanced T hrough 2014

R oyal Car ibbean Del iver s Best Onboard Opt ions T o Guest s F leetwide T hrough Extensive R evitalizat ion P rogram


• Chops Grille: Royal Caribbean’s signature steakhouse featuring a menu of prime cuts prepared a la minute.

Park Café: A casual dining venue featuring gourmet salads, sandwiches, soups and pastries.

Rita’s Cantina: A casual yet vibrant restaurant offering traditional Mexican fare, comprehensive selection of margaritas and live evening entertainment.

Boardwalk Doghouse: A casual eatery for guest to enjoy a range of brats, links, wieners and dogs.

In 2013 and 2014, additional Royal Advantage revitalizationswill take place on Vision-class ships, including Legend of theSeas and Vision of the Seas, four Voyager-class ships –Navigator of the Seas, Voyager of the Seas, Explorer of theSeas and Adventure of the Seas – and the Radiance-classBrilliance of the Seas. Royal Caribbean also will deliver theRoyal Advantage through less extensive enhancementsplanned for Freedom-class Independence of the Seas,Voyager-class Mariner of the Seas, and Vision-classEnchantment of the Seas.

In early 2011, Oasis of the Seas, Freedom of the Seas, andLiberty of the Seas had received popular enhancements andprograms that were introduced aboard the newly launchedAllure of the Seas, such as the DreamWorks Experience.Having previously undergone extensive revitalizations inrecent years, both Sovereign-class Majesty of the Seas andMonarch of the Seas are currently delivering the RoyalAdvantage to guests on short Bahamas cruises from Miamiand Port Canaveral, Fla., respectively.

Royal Caribbean International is a global cruise brand with22 innovative ships, calling on more than 270 destinations in72 countries across six continents. The line also offers uniquecruise tour land packages in Alaska, Canada, Dubai, Europe,and Australia and New Zealand.

Royal Caribbean provides a world-class vacation experiencewith a wide range of signature onboard amenities, entertain-ment, and award-winning family programming. The cruiseline has a 40-year history of giving guests the RoyalAdvantage – the most innovative cruise ships, excitingitineraries to popular destinations, and world-renownedfriendly and engaging Gold Anchor Service. RoyalCaribbean has been voted “Best Cruise Line Overall” fornine consecutive years in the Travel Weekly Readers’Choice Awards. For additional information or to make reservations, call your travel agent, visitwww.RoyalCaribbean.com or call (800) ROYAL-CARIBBEAN. Follow Royal Caribbean on Facebook atwww.Facebook.com/RoyalCaribbean or on Twitter,@RoyalCaribbean. Travel professionals should visitwww.cruisingpower.com or call (800) 327-2056.

Royal Caribbean International is part of Royal CaribbeanCruises Ltd. (NYSE/OSX: RCL), a global cruise vaca-tion company that also operates Celebrity Cruises,Azamara Club Cruises, Pullmantur, CDF Croisieres deFrance, as well as TUI Cruises through a 50 percent jointventure with TUI AG. The company owns a combinedtotal of 40 ships and has one under construction and twounder agreement.



For information contact

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The 139,500-ton, 3,502-passenger, feature- and technol-ogy-rich MSC Divina entered service in May 2012and currently sails the Mediterranean. Joining sisters

MSC Fantasia and MSC Splendida, MSC Divina furtherenhances the Fantasia class while carrying on its traditions,offering many of the familiar features and presenting entirelynew ones.

MSC Divina builds onto the family name while branding anidentity all her own. She was created with De Jorio DesignInternational to take the acclaimed standards of MSCCruises’ Fantasia class to a new level. Inspired by Italian iconand diva Sophia Loren, MSC Divina brings reminders of theelegance and glamor of the golden age of sea travel in a state-of-the-art vision.

Spacious, ultramodern with a focus of sumptuous comfort,personalized service and an immense variety of leisure andsports facilities, plus world-class entertainment and decadentdining, MSC Divina encapsulates the mission statement ofthe Fantasia class but opens it up to definitions not previous-ly considered.

One of the most notable first differences is the 100 addition-al staterooms. Over 80% of the ship’s staterooms feature sen-sational ocean views, most with private balconies. Anothernew feature is the Galaxy panoramic restaurant, which pro-vides a brunch menu for late risers and Mediterranean fusioncuisine for dinner, perfect fare for MSC Divina’s sailings. Infact, MSC Divina has something for every taste bud, rangingfrom tapas and wine at La Cantina di Bacco to tacos, steaks,enchiladas and burgers at Sacramento Tex Mex & BurgerRestaurant, snacks at the sports bar or gelato in Piazza delDoge. Of course, there is also the private Le Muse restaurantin MSC Yacht Club.

MSC Yacht Club, a feature on the Fantasia-class ships, is a

private ship-within-a-ship haven of luxury suites, offeringexceptional service, complete with butler service, conciergereception, exclusive shopping and more. A selection ofwines, spirits and mineral waters is complimentary withinMSC Yacht Club.

In addition to the dedicated Le Muse restaurant, there arealso other exclusive MSC Yacht Club venues featuring din-ing delicacies and social settings, such as Top Sail Loungeor The One Bar. There is even The One Pool Deck exclu-sively available to MSC Yacht Club guests, providing a pri-vate swimming pool, two whirlpool baths and sun deck.

All guests onboard MSC Divina can also enjoy an infinitypool (just one of the four pools on board), an aqua park com-plete with fountains and jets, the MSC Aurea Spa (featuringBalinese-inspired treatments), and kids and teen clubs. Forthose looking to stay in shape, there is an exercise centeroverlooking the water and even a squash court. Other pastFantasia-class favorites are also back, such as the F-1 simu-lator and 4D cinema.

While not partaking in these offerings, a stroll onboard willquickly lead to a number of venues for shopping as well asseveral bars and lounges. Here is where the entertainmentreally lights up in the evening, especially in the state-of-the-art 1,600-seat Pantheon Theater, futuristic disco and CasinoVeneziano, with more than 10,947 square feet of casino gam-ing, and Virtual World, a video game room.

MSC Divina lives up to her name. Every member of the fam-ily can experience MSC Cruises’ Mediterranean heritage,especially with the line’s “Kids 11 and Younger Sail Free”offer. MSC Divina will be bringing her state-of-the-art cruiseexperience to PortMiami in fall 2013 to sail a series ofCaribbean itineraries, taking the place of MSC Poesia, whichis sailing the Caribbean this season.


MSC Divina Expands the Fantasia Class with Style and Luxury


Princess Cruises plans to launchRoyal Princess in June 2013, withits sister—Regal Princess—to

follow in Spring 2014, and Royal hasalready floated away from theFincantieri shipyard in Monfalcone,Italy. The 3,600-passenger, 141,000-tonbuild—about 20% bigger than Princess’next-largest vessels—is packed withnew innovations and signature features,marking a wave in the next generationof Princess Cruises’ ships.

This evolution is a representation ofPrincess’ push forward, marking a sig-nificant increase of capacity. The pro-gression can also be seen in the innova-tive features onboard, such as theSeaWalk, an enclosed glass walkwaythat extends 28 feet beyond the edge ofthe ship, 128 feet over the water. On theopposite, port side is the cantileveredSeaView Bar, with glass floors andsweeping ocean views.

Or perhaps a better sign of this isPrincess’ largest-ever top-deck pool,offering another Princess first: a daz-zling evening water and light show.And the upper-deck pool exclusivelyfor adults, complete with plushcabanas, shows how the line is stayingwith the trends and offers a great place

to get away. But maybe it will take theenhanced Movies Under the Starsscreen to catch your eye.

An even larger and expanded atriumwill also signify Princess’ growth andforward movement. Here, there are newcasual dining options, including Gelatoor the Ocean Terrace Seafood Bar, andlive entertainment in the adjoining barsand lounges, such as pianists dueling onglass pianos at Crooner’s.

There are plenty of other dining optionsavailable, as well, from private arrange-ments to fresh specialty restaurants andcasual options. The aft traditional din-ing room offers fixed-time meals, alongwith The Chef’s Table Lumiere, andanytime dining is available in the twoforward dining rooms. For specialtyfare, there is Italian cuisine and premi-um seafood at Sabatini’s and premiumaged beef and fresh seafood at CrownGrill. Plenty of casual choices completethe selection, such as the Horizon Courtbuffet, The Pastry Shop, Alfredo’sPizzeria, International Café and wine,sushi and tapas at Vines.

A perfect thing after meals and a veryimportant component to Princess,entertainment is a venue where

Princess aimed to impress and hit thetarget. The Princess Theater is thelargest theater yet, with sophisticatedarchitectural lighting. Princess Live! isa first at-sea, with a TV studio to pro-duce and present broadcast-readyevents, including interactive culinaryshows, live concerts, late night comedyand game shows.

Royal Princess will also feature anarray of exciting entertainment options,like late night comedy events, cabaretfeatures and signature Princess Cruisestheme nights, from a cozy seat in one ofthe bars and lounges, which abound.Vista Lounge gives a show lounge set-ting; Bellini’s is a new Italian-inspiredcocktail bar cantilevered over thePiazza on deck six; Crooner’s Loungeand Bar’s menu entices with 75 marti-nis; and the Wheelhouse Bar featureslive entertainment and a club-likeambiance.

Royal Princess also has plenty of waysto get active in the state-of-the-art fit-ness center and Center Court, boastinga batting cage, putting green, indoorgolf driving range and even a lasershooting range! There will also be a pri-vate aerobics studio, bocce ball andcroquet area, outdoor jogging track,outdoor exercise court, table tennis andbasketball, volleyball and tennis courts. And Lotus Spa will be the perfect wayto unwind after all those activities,though any excuse will do to immersein relaxation and experience TheEnclave, the new, exclusive area inLotus Spa.

Indeed, Royal Princess, along withher upcoming sister, truly marks ahuge growth for the line and debuts anumber of firsts. What her highnessshows is that Princess truly has plentynew to offer, so we have a lot to lookforward to while watching the evolu-tion take place.


9

1 5 4:17 PM

P r incess Cruises Growing L ike Pair

of Upcoming Biggest - E ver Builds


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economy. San Juan is currently served by 14 cruise lines andis home port to six of them. While Puerto Rico’s cruise shipbusiness has matured over time, there is still much room forgrowth.

Puerto Rico strategies to improve destination productPuerto Rico, as well as the Caribbean region, faces an impor-tant challenge every day: how to remain an attractive desti-nation as ports worldwide continue to develop and reinventthemselves. The strategic initiatives that Puerto Rico hasadopted to develop both transit and homeport segments stemfrom this challenge. Among these are: improving air accessfor our homeport passengers, improve the cruise passengerexperience, enhance our product offering, establish strategicalliances, and improve our infrastructure.

Air access is certainly key to increasing our homeport capac-ity. We have improved air access to the island, which has


Puerto Rico as a cruise destinationPuerto Rico, a destination like no other. Few places on Earthcan boast of having the combination of natural beauty andurban attractions that Puerto Rico has. Puerto Rico is hometo some of the world’s most impressive natural and manmadewonders. For a small island (it’s about 100 miles long and 35miles wide, or roughly the size of Connecticut), it offers farmore than beaches … although it has over 300 of them!

This diversity makes Puerto Rico an ideal cruise destinationand the challenge we faced every day is how to smoothly getcruise visitors interested in experiencing our destination andfulfilling their expectations in a more than satisfactory way.Cruise tourism provides Puerto Rico a singular opportunityto showcase the destination to over 1,000,000 potential cruisevisitors. Our cruise industry significantly contributes to oureconomy, generating close to five thousand jobs and havingan impact of more than $240 million, yearly, on the island’s

Puerto Rico’s Destination Product: A New ParadigmBy: Jaime A. López-Díaz, Chief Development Officer, Puerto Rico Department of Economic Development and Commerce


resulted in additional frequencies and new routes from cruisefeeder markets. For example, flights from Tampa doubled asAir Tran and Jet Blue began flying with two daily flightseach. Also, Air Tran has added two daily frequencies fromBaltimore, and Jet Blue began new daily service fromJacksonville, Hartford, West Palm Beach, and WashingtonDC National Reagan airport. Delta has increased daily ser-vices from both Atlanta and New York and US Airways fromPhiladelphia. Finally, in the last 18 months, three new inter-national airlines began year round services to San Juanincluding British Airways from London, Condor Airlinesfrom Frankfurt, and WestJet from Toronto. Puerto Rico’smain international airport in San Juan now has a year-roundaverage of 78 daily flights to 22 US destinations, internation-al direct services to Toronto, London, Frankfurt, Panama,Caracas, and Madrid, and 82 daily departing flights to 21Caribbean destinations. A well-diversified base of airlinesserves these routes, including: Air Canada, Air Sunshine, AirTran, American Airlines, American Eagle, British Airways,Cape Air, Continental, Copa, Condor, Delta, Iberia, Insel,jetBlue, LIAT, Spirit Airlines, Sunwing, United, US Airwaysand Virgin Atlantic.

Another key strategic initiative is to improve the passengerexperience upon arrival and throughout their stay in PuertoRico. In order to achieve this, we have implemented a projectto organize the tourism transportation logistics at the SanJuan port area in order to assure our visitors a better arrivalexperience. This project involved the creation of stagingareas across the piers that serve as waiting areas for tourismtransportation vehicles that pick and drop off passengers inthe piers. The initiative has resulted in more organized logis-tics for tourism transportation. Also, the waterfront area ofOld San Juan was revamped and the first phase will be inau-gurating before the high season. This project enhanced thesidewalks and infrastructure of the main road to the piers.

In product enhancement, we have broadened the availableexcursions for passengers, thanks to the introduction of newattractions, such as the Toro Verde and Toro Verde Jr. eco-logical adventure, where visitors glide through a rainforest

canopy on a lengthy cable system, providing them with a realbird’s-eye view of the treetops and their ecology and attrac-tions created in the waterfront area. Part of the renovationsof the waterfront include the establishment of the New YorkTrapeze School, moorings for Tall Ships, a restaurant andbar, an amphitheater for outdoor concerts and music festi-vals, an artisans market, a water tour operator, and seaplanetour operator. All of these attractions have created uniqueoffers for the cruise passengers like a cooking tour, waterexcursions to nearby snorkeling areas, tours of the bay in thehistoric Tall Ships, trapeze classes, and an artisans market,among others. These new attractions only add to the experi-ence of visiting El Yunque Rainforest, the only tropical rain-forest in the U.S. Forest Service system, the Bacardi RumFactory, and the New and Old San Juan, among many others.In order to financially attract cruise business to Puerto Rico,we have developed what has become the standard incentivesmodel for the cruise ship industry in the Caribbean. Theincentives law establishes a fund to promote the island’scruise ship industry through coop marketing programs withthe cruise lines, providing cruise lines with incentives forprovisioning locally, a frequent visit of homeport incentiveand a transit incentive, among others. These incentives arefrom a joint fund that operates with $5 million from thePuerto Rico Tourism Company and another $4 million fromthe central government’s General Fund.

A key factor to make these initiatives successful is to com-municate them to the cruise industry. Governor’s LuisFortuño’s administration has partnered with the FloridaCaribbean Cruise Association to portray the message to thecruise executives that Puerto Rico is open for business, look-ing to increase and improve the cruise industry of the islandfor the benefit of Puerto Rico and for the entire Caribbeanregion. We are very proud to have hosted the 2011 Florida-Caribbean Cruise Association Conference and TradeShow. It was certainly a unique opportunity to showcasePuerto Rico’s new paradigm in cruise development and des-tination experience, and validate, with actions, to all partici-pants, that Puerto Rico Does It Better!



Cartagena has been dubbed bymany as an “outdoor museum”because of its balconies, cobble-

stone streets, bastions, imposing walls,squares, and horse-drawn carriages,which is why it was recognized as aCultural Heritage of Humanity byUNESCO in 1984. This cultural jeweland meeting venue nestled in theColombian Caribbean shoreline hasmade Cartagena a renowned and distin-guished host to many internationalevents, including countless literary andjournalistic events, positioning it as aplace of legend and sublime beauty.

The “Heroic City”, as this town is alsoknown, is the perfect setting for the20th FCCA Conference & Trade Showthat will be held from September 30 toOctober 4, 2013. The most influentialcruise industry personalities will meet

to exchange valuable business affairs togenerate new commercial opportunitiesin the region and Colombia.

“For Colombia to have achieved beingthe host of this important meeting,where relevant industry issues will bediscussed and create opportunities forsocio-economic growth for the GreaterCaribbean, it is a testament of the coun-try’s commitment to the industry and anopportunity to demonstrate the result ofendured team work where public andprivate sector have joined forces toposition Colombia as a competitive des-tination for tourism and business, saidMaria Claudia Lacouture, president ofProexport Colombia, in charge of pro-moting international tourism, foreigninvestment and non-traditional exportsin Colombia, leading the country’s par-ticipation in the cruise industry.

The Port of Cartagena is no stranger tointernational tourism. In 2006 itreceived 42,024 visitors and 38 land-falls. It began operations in 2008 as anintermediate port of embarkation forcruise ships such as Royal CaribbeanInternational. In 2011 Pullmantur fol-lowed, giving way to an increase in portarrivals with 308,082 passengers and202 landfalls. The 2012-2013 seasonlooks promising with major cruiseships returning, like Disney CruiseLines and new ones arriving for the firsttime, like the Phoenix-Reisen, PaulGaugin and Kristina Cruises.

A Perfect Stage for Major Events

You may wonder how a 500-year-oldcity has been able to transform itselfinto a fusion of historic, luxury destina-tion, and host of world-class events.


Car tagena de I ndias to Host t he 20th Annual FCCA Conference & T rade Show


This has been achieved by the deliber-ate strategic vision to invest in itsinfrastructure, connectivity and focus inits cruising experience–onboard andonshore–to maintain and amplify itsreputation of topnotch servicing.

Just as an example, in 2011 the cityhosted 36 international congresses thatpositioned Cartagena at number 13among preferred Latin American citiesto organize events in the ICCA rankinghighlighting the Sixth Summit of theAmericas (which brought together 34heads of state and their delegations,including U.S. President BarackObama), XVI General Assembly of theWorld Tourism Organization (whichbrought a thousand participants), andthe V World Economic Forum for LatinAmerica (assisted 600 leaders andentrepreneurs in the world), among othersevents also based in Cartagena de

Indias each year to decorate the ‘LittleStone Corral’: International FilmFestival, The Hay Festival or TheInternational Music Festival.

So what is so attractive aboutCartagena that international heads ofstate, corporations, and business trav-elers admire? Well, not only havingthe infrastructure in a single city withthree convention centers, but also pos-sessing unconventional locations suchas the Teatro Heredia, the Castillo deSan Felipe de Barajas, bastions, muse-ums, plazas, and galleons makingevents a unique experience by becom-ing the backdrop of a unique theatricalset experience.

This historical experience has attractedthe presence of international hotelbrands such as the Hilton, SofitelAccor, Marriott, Holiday Inn,

Intercontinental, Sheraton and morethan 35 boutique hotels that used to besixteenth century mansions expandingthe room capacity of four and five starhotels. Soon, the new Jet Blue Airlinesroute from New York to Cartagena deIndias will dramatically complementthe existing tourism international con-nectivity strategy.

Come to the 20th Annual FCCAConference & Trade Show and discov-er the features that make Cartagena thecruise destination with a fascinatingblend of past and a present, offering aunique experience in a single locationwith colonial, republican, and contem-porary architecture; an excitingnightlife; important cultural festivals;lush landscapes, magnificent beaches;and tourism and hotel infrastructurecatering to all sorts of visitors andevents. Colombia awaits!



There is truly something specialabout St. Croix. The stunningisland has a distinct heritage that

sets it apart from other Caribbeanislands yet it still flies under the radar tomany travelers. The largest of the threeU.S. Virgin Islands, it is rich with thehistory and the cultural influences ofthe seven flags that have flown over theTerritory – evident in the architecture ofbrightly-colored buildings, nationalparks, landmarks and fortifications,botanical attractions, food, music andcustoms that are an integral part of theisland lifestyle.

St. Croix embodies everything a cruisepassenger could want in a tropical des-tination: beauty, warmth, culture, cui-sine and history, and upon disembark-ing, you’ll find all this and more…

Welcome to St. Croix St. Croix boasts two charming portsand even more enchanting towns andattractions for cruise passengers andtheir loved ones to explore. FromOctober 2012 through September 2013,

the Ann E. Abramson Marine Facilityat the Frederiksted pier and GallowsBay Dock, located only a mile fromChristiansted ports will welcome pas-sengers from 55 cruise ships (nine ofwhich will make their inaugural calls tothe island) to experience all that St.Croix has to offer. Royal Caribbean’sJewel of the Seas, Brilliance of theSeas, Vision of the Seas andEnchantment of the Seas, and CelebrityCruise Line’s Eclipse are scheduled tovisit St. Croix; while smaller cruiseships Amadea, Columbus, Silver Spiritand Silver Whisper will visit St. Croixfor the first time.

Colorful ChristianstedThe port at Christiansted provides awonderful view of Fort Christiansvaern,an imposing structure with pale yel-low walls erected between 1738 and1749 that still dominates the city’sharbor today.

Christiansted is a very walkable town,and the Gallows Bay Dock, located onlya mile from Christiansted enables small-

ship cruise passengers to explore at theirleisure – whether it’s admiring the his-torical churches, pastel buildings andunique art galleries. Shoppers in down-town Christiansted can navigate its col-orful streets in search of the perfect cus-tom-designed Crucian Hook Bracelet –a 45-year-old symbol of true love or thewearer’s search for it, depending on thedirection the hook faces.

Other adventures include a day-sail toBuck Island National Monument for aguided snorkeling tour through 19,000acres of pristine, preserved water orheading east of Christiansted to givetwo of the fastest-growing water sportsa try – Kite Boarding or Stand-UpPaddle boarding. On the north shore,kayaking through the lush tropicalecosystem of the Salt River BayNational Historical Park is a wonderfulway to enjoy the outdoors, as is a trip toCane Bay to experience the largest liv-ing reef in the Caribbean where fiveshipwrecks lie within 100 yards of eachother. For a more casual experience it isalways suggested to take a scenic drive


St . Croix – Your Gateway to Paradise



to Point Udall, the easternmost point ofthe United States, for breathtakingocean vista views.

Historical FrederikstedFrederiksted is the main port for cruiseships visiting the island. Upon nearingthe shore, one gets a sea-farer’s view ofFort Frederik, built in 1760 to ward offinvading pirates. After disembarking,you can take a tour of this historic fortto learn about the island’s Danish past,or simply stroll along the waterfrontand enjoy the breathtaking beachesnearby. History buffs won’t want tomiss nearby Estate Whim PlantationMuseum, a restored 18th-Century sugarestate dating from the 1700s, offeringguests a glimpse of Denmark’s colonialimpact on the island through tours ofthe furnished great house and the sur-rounding sugar factory ruins.

A short drive out of town through theisland’s rainforest leads travelers to theRidge 2 Reef Farm, home of the VirginIslands Sustainable Farm Institute,where day-long workshops and volun-teer programs suit eco-conscious trav-elers interested in learning about sus-tainable methods of living and farming.

Something NewSt. Croix is already home to CruzanRum, but a must-see attraction in theisland is the new Captain Morgan Rumdistillery’s welcome center. The visitorcenter allows guests to experience therum’s unique history, production pro-cess and learn about the Captain him-self. It will also house “The Captain’sCollection,” a stunning gathering of oldand new Caribbean rums.


THE PORT YOU CRUISE FROM SHOULD BE JUST AS ENTICING AS THE PORT YOU CRUISE TO.

Cruises should start the minute a passenger sets foot onboard. And, at PortMiami, they do. Just beyond the railing

are the dramatic Miami skyline, our sparkling waters and tropical bay islands, and the glit tering

lights of South Beach. Which is why a record 4 million passengers traveled with us last year. Cruising from Miami adds

yet another enticing port to your itinerary. For more

information, visit www.miamidade.gov/portofmiami



Fidelio Cruise Software GmbH leadsthe market in the design, installationand support of IT systems for effec-tive passenger and crew handling andoptimised inventory control in thecruise industry. Fidelio CruiseSoftware GmbH is a subsidiary ofMICROS Systems Inc. (NASDAQ:MCRS), world market leader in Pointof Sale systems in the hospitalityindustry.

Fidelio Cruise was established inFebruary 1995 and since its inceptionthe company has built a vast wealth ofknowledge and expertise while servinga worldwide client base in the cruiseindustry. With offices in Hamburg, FortLauderdale and Kuala Lumpur, thecompany has software systems in con-stant operation today aboard more than200 vessels managed by 40 cruise lines.Fidelio Cruise’s key product linesinclude the FC Ship’s PropertyManagement System (SPMS), FC FleetManagement System (FMS), FCMaterials Management System (MMS),the dining-room management systemSilverwhere, Crew ManagementSystem (CMS), FC Meal Count System(MCS) and integrated Point-of-Sale(POS) Systems. Fidelio Cruise has alsoresponded to the increasing demandfrom the growing river cruise sector andin early 2005 released a River ShipProperty Management System thataddresses the specific needs of riveroperators. A range of additional pro-grams and modules are available to fitthe customers’ varying needs. Suchproducts include: FC ResOnline, FCMobile, FC Smart, FC Promoter, FCCorporate Access etc.

The company’s philosophy is simple –it aims to be innovating, proactive andflexible while maintaining a focusedvision for the future. PresidentAntonius Heuer explains: “We believethat our systems play a key role inenabling our customers to offer premi-um levels of service. To ensure the suc-cess of every project, we aim to estab-lish a partnership with our customers tomake their IT systems, whether new orexisting, work more effectively. Fornew ships, we provide bespoke solu-tions including complete shipboardmanagement systems, integrated point-of-sale networks, real-time materialsmanagement available simultaneouslyashore and afloat and, similarly, a fullreal-time fleet management systemacross any number of cruise vessels.Aboard existing vessels, we can inte-grate IT modules incorporating thevery latest in innovative software func-tionality. Our goal is to provide thevery best IT solutions to fit our clients’varying needs.”

As the company continues to expandits customer base with software salesand support across the globe, FidelioCruise demonstrates its commitment tocruise industry by constantly monitor-ing and enhancing existing productsand systems to tackle the relentlesschallenges faced by the business today.Ongoing compliance with an increas-

ingly robust regulatory environment isa top priority and the company is con-tinuously developing sophisticatednew software recognized as new stan-dards in the industry.

Fidelio Cruise Software’s partnershipwith FCCA is a valuable asset and agreat support for our business strate-gies in these top revenue markets with-in the Caribbean, Central and LatinAmerica. We see the membership as adoor to even closer dialogue and proac-tive collaboration between the cruiseindustry cruise tourism partners andorganizations.

Following our continuous commitmentto the business and the strong partner-ship with FCCA, “We are delighted andproud to have been recently invited tojoin the Association as PlatinumMember,” declared Mr. AntoniusHeuer, Fidelio Cruise President.

“Entering the FCCA PlatinumMembers circle even further enhancesour connections network as well as ourpresence in these major geographicalparts of the industry. As PlatinumMember we aim to make this partner-ship mutual beneficial by developingnew strategies and offering constantlyinnovative solutions, which can bene-fit the cruise business.” added Mr.Antonius Heuer.

Spotlight on New FCCA Platinum Member,

Fidelio Cruise Software GmbH


For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love.

For more information, visit www.discoverlosangeles.com/cruisevacations or www.portoflosangeles.org

8:10:11 AM



American Guard Services

Antigua Pier Group, Ltd.

Aon Risk Services

API de Progreso

API de Quintana Roo

Appleton Estate Rum Tours

Aquila's Center For Cruise Excell

Aruba Tourism Authority

Aruba Port Authority

Atlantis Kerzner Internat'l

Authority of Tourism Panama

Bacardi Global Travel

Belize Tourism Board (BTB)

Bermello Ajamil & Partners, Inc

Blue Planet

Bridgetown Cruise Terminals

Business Research (BREA)

Canaveral Port Authority

Caribbean Cruise Shipping

Carnival Sailing

Cartagena De Indias Cruise Ship

Cayman Island Dept of Tourism

CH2M Hill/Gee & Jenson

Chukka Caribbean Adventures

Colombian Goverment Trade

Colon 2000 Corp de Costas Tropicales

Connecting Waves / ST. MAARTEN

Continental Shipping

Coordinacion de Servicios

Cox & Company Ltd

Cruise & Port Advisors

Cruise Ship Excursions

Curacao Ports Authority

Discover Mexico

Dolphin Cove Ltd

Dolphinares/Tagepa

Dominica A & S Port Authority

Empresas Truisticas Nacionales (playa

Mia)

Ensenada Cruiseport Village

Explora Caribe (Pelicanos Tours)

Fidelio Cruise Inc

FMT Canada, Inc

FONATUR Oper Portuaria

Fort Street Tourism

Foster & Ince Cruise Serv.

Freeport Harbour Co Bahamas

Fury Catamaran

G.T.C.M Groupement du

Goddards Shipping & Tours

Guadeloupe Islands Tourist Bd

Guatemala Tourist Board

H.H.V. Whitchurch

Honduras Institute of Tourism

Huggins Tours Inc

Jacksonville Port Authority

Kapitol Reef Aquatics

Mac Maritime

Martinique Tourism Authority

MERA CORP. MV Cozumel S.A.

Ministry of Tourism of the Dominican

Mississippi State Port Auth

Mobile Alabama Cruise


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Mobile Bay Convention

New York City Economic Development

Corp. / NYCRUISE

Nicaragua Tourism Institute

Onboard Media

One Ocean Group

Operadora Aviomar

Panama Canal Railway Co

Panfoff Publishing/ The PPI Group

Park West Gallery

Port Everglades

Port of Galveston

Port of Houston Auth

Port of Los Angeles

Port of Miami

Port of New Orleans

Port of San Diego

PRONicaragua

Puerto Costa Maya

Puerto de Guaymas

Puerto Rico Tourism Co

RAK Porcelain Europe

San Souci Ports SA - AM

S.E.L. Maduro & Sons (St Maarten)

Sociedad Portuaria Regional

St. Christopher Air & Sea Port

St. Lucia Air & Sea Port

St. Lucia Tourist Board

St. Maarten Harbour Cruise

St. Maarten Sightseeing Tours

St. Thomas Skyride/Tramcon

St. Vincent/Grenadines PT

Suburan Transportation

SXM Tender Services

Tampa Port Authority

The Original Canopy Tour

The West Indian Co. Limited

Tourism Board of El Salvador

Trinidad & Tobago Sight

Trinidad & Tobago Tourism Dev

Trinity Air Ambulance

Tropical Shipping

Tropical Tours - Mexico

U.S. Virgin Islands Dept of Tourism

UBMi Princeton LLC

Ultramar

Virgin Excursions LLP

Virgin Islands Port Authority



4Worlds Expeditions

5LINX

AAA Taxi & Tour Services

Aanansi ATV Tours

Accessible Tours in Paradise LLC

Accessible Ventures Transp.

ACSP Association of Cruise Service

Providers

Acuario Tours

Adrenaline Tours Curacao

Agencia Acoreana De Viagens-AM

Agencia de Viajes King David

Agencia Naviera Del Caribe

Agenzie Marittime Sarde

AJU Incentive Tours

Alaska Mountain Guides

Alexander, Parrish (Antigua)

Alizes Travel

Algosaibi Travel

Amatique Bay Resort & Marina

Amazing Grace Experience

America's Cup 12 Metre

American Samoa Visitors Bureau

AmeriMed Hospitals

Amin Kawar & Sons Travel

Amphitrion Holidays Ltd

Anastasia Travel Group

Anthony's Key Resort

Antigua Destination Planners dba

Antigua Vacations

Antours Dominica Limited

API de Dos Bocas

API de Mazatlan

API de Puerto Vallarta

API Puerto of Chiapas

Applicon Tours

Aqua Adventures Tours

Aqua Clean Ships Caribe

Arctur Travel Ltd

Ardastra Gardens, Zoo & Conservation

Armada Port Agency (Aruba, Bonaire,

Curacao

Aruba Adventures

Aruba Aloe Balm NV

Asuaire Travel

Atlantis Adventures St. Maarten

Atlantis Submarines Barbados

Atlas Travel Agency

ATS Pacific/Fiji Islands

Avia Caribbean/Aviatur

Bahamas Experience Tours

Bahamas Segway Tours

Bahia Cruise Services

Baja Aquatics, LLC

Baja Bandidos S.A. de C.V.

Bajarama de Mexico S.A.

Baleares Consignatarios (BC Tours) AM

Banana Boat Tours/Tropical Charm

Banana Coast

Baptist Health South FL

Barbados Port Authority

Barbados Tourism Authority

Barefoot Holidays St. Lucia

Beijing Biz Travel

Belize Horse & Carriage

Belize Paradise Ltd.

Ben Line Agencies (Japan) LTD.

Bermuda On Site Limited

Bermuda Ship Agencies

Best of Grenada Limited

Big Pink Sightseeing

Blue Mountain Bicycle Tours

Bonaire Crystal Tours & Services

Bonaire Destination Services

Bonaire Tours & Vacations

Braco Tours Ltd.

Braemar Tours

Brightwell Payments, Inc.

BritishVirgin Islands Tourist Board

BSE - Brasil Shore Excursion

BVI Port Authority

C Fernie & Co., S.A.

Cabo Expeditions dba Cabo Adventures

Cabo Rey dba Cabo Nave

Calico Sailing & Undersea

CAMA Shipping Agency

Cambiaso & Risso

Captain Mike's, Ltd

Caribbean Helicopters

Caribbean Journey Mastrs

Caribbean Segway Tours

Caribbean Tours Int'l

Caribe Nautical Services




Caribe Sky Canopy Tours

Casa De Campo International

Caves of BarbadosLimited (Harrisons

Cave)

Cayman Sea Adventures

Cayman Style Ocean Adventures

Cayman Turtle Farm Boatswains Bch

CEO Mexico DMC

CEREGMIA Martinique

Ceres Terminals, Inc

Chariot Car Rental

Charter de Los Cabos

Chickmont Foods

City Sight Seeing

CityView Trolleys Tours of Key West

City of Key West

Coastal Holdings

Colombia 57 Tours & Logistics

Conch Tour Train

Consorcio Maritimo Centroamericano S.A.

de C.V.

Coral Island Tours

Coral Stone Stables

Coral World Ocean Park

Corea & Co. (1988) LTD-AM

Costa Rica Tourist Board

Cozumel Eco Adventure

Croydon In The Mountains

Crucero Tour S.A.

Cruise Business Review

Cruise Gallery Inc.

Cruise Industry News

Cruise Plus Services

Cruise Ship Notes

Cruise Solutions Belize

Cruises News Media Group

CS Adventures

CTG Margarita C.A.

CTS Turismo

Curacao Ostrich Farm

Curacao Sea Aquarium

Curtis Dyna-Fog

D & J Tours N.V.

De Palm Tours

Delisle Walwyn - Kantours

Denrus (St. Petersburg)

Destefano, Speciale & Co

Destination Antigua(2000)

Destination Management Chile

DiCarlo, Inc. dba Four Track Advent

Discover Dominica Authority

Discovery Communications Inc.

Discovery Travel Costa Rica

Dive Dominica

Dive Fair Helen

Down Under Sea Excursions

Dragonfly Adventures DMC

Dunn's River Craft Park

Dutch Tours Enterprises

E-L-S GMBH

E. Duran Shipping P&I Services /Viajes

Duran

Ecoquest Adventures & Tours

Ecuadorian Tours Agencia de Viajes y

Turismo S.A

Edlen Tours (Watapana Tours) AM

Eko Park Los Cabos DBA Wild Canyon

Eleuthera Adventure Tours

Elite Travel Ltd.

Elroy's Pleasure Tours

Enchanted Island Eco Tour- AM

Esperanza del Mar

Executive Tours / Superior Watersports-

AM

Exotic Borneo Sdn. Bhd.

Expressway Traveling

Ezi World Holidays & Travel

Facilitators Unlimited Inc.

Fantasea Bermuda

Fantastic Tours

Five Star Watersport

Florida Stevedoring Inc

Fortune Entertainment & Adventure

Fun & Sun Tours, Roatan

Fun Sun - PM

Funa International, Inc.

Funbini B.V.

Fundacion Para El Eco Desarrollo

Furlong Incoming

Future Vision Invest Co dba

G.P. Wild International LTD

Garth Nicholas Entertainers

Gianco, S.A. de C.V. /Mexico Travelscape



Glamour Transport & Tours

Global Collect

Go With Gus Tours

Golden Foundation Tours

Gorbis Travel

Grand Bahama Taxi

Gray Line - Costa Rica

Gray Line - Los Cabos

Gray Line - Nicaragua /Versatile

Technology

Great Vacations

Grenada Blue Inc/Eco Drive & Trek

Grenada Discovery Train

Grenada Ports Authority

Grupo Dolphin Discovery

Guadeloupe Port Authority

Guatemala Cruise Council

Gumbs Taxi & Tours

H'Evans Scent Ltd

Hamilton, Miller & l

Hamworthy, Inc. - TC

Happy Fish Travel

Harbor Bunkering Corp

Harbour Street Craft & Cultural

HBS Maritime

Heavenly Tours, Ltd

HECTOURS

Hibiscus Eco-Tours

Holiday Services

Holiday Taxi Coperative

Hooves Ltd.

Humberto Alvarez Sucs

Ibercruises-Agencia de Viagens

Iberoservice Incoming Ser

Iceland Travel

Iceman (Islandsmot - Atlantik)

Inflot Worldwide, Inc

Intercruises

InterMed Travel

International Design & Etmt.

International Longshoremen's

International Shipping Partners

Inversiones Maloka C.A.

Island Excursions

Island Guardians

Island Meetings & Incentive

Island Safari Barbados

Island Shipping & Trading

IWW Island Networks

Jades, S.A. - Antigua Guatemala

Jamaica Tourist Board

Jamaica Yacht Cruises

Jamaica Zipline Adventure Tours

JCAL Tours Ltd

Jimmy Buffett's

Jolly Roger Cruises & Tours S.A.

Jones Travel Ltd.

Jungle Land Explorers

Jungle Trekking Adventures

JUTA Falmouth

JUTA Montego Bay

JUTA Negril

Karavan Turizm Seyahat

Kawa Kawa - Grupo Mawamba

Kayak Nature Tours

Kelly's Watersports

Kim' Arrin Cruise Services

Komex ToKomex Tours

Kotormar Ltd

KPMG

La Mar Excursions, Inc

Lannaman & Morris (Shipping) Limited

LARF, Inc.

Leeward Islands Charters

Leisure Travel & Tours Ltd.

Lighthouse Holdings Ltd

Lloyd's Regiter North America

Mahinatur

Mahogany Run Golf Course

Mangrove Ventures dba

Mar-Lab NV dba Banana Bus

Maritima Dominicana

Mayaguez-Las Marias

Mayaland Tours

MB Tours

MC Tours - Honduras

Mediterranean Shipping Uruguay

Mets Travel & Tours

Meyer Agencies Ltd.

Micronesian Cruise Association

Mifsud Brothers Ltd

Misener Marine Constr

Mount Gay Rum Tour


MyExcursion.Com

Nasco Tours S.A.E.

Native Son, Inc.

Native Way Watersports

Nature Island Taxi Assc

Nautilus Cayman Ltd

Navigator Travel & Tourist

Nestle Waters North America

Novotur Viajes

Oasis Divers & Water

Ocean Adventures

Ocean Energy

Oceans TV, Inc

Ocho Rios Craft & Curio Vender

Old Fort Craft Mkt

Old Town Trolley Tours of Boston

Olive Branch Tours

On Deck Ocean Rasing

Onboard Media

Operadora De Viajes

Operadora Punta Venado

Operadora Turistica Bahias Plus

Our Planet

Page & Jones, Inc.

Palaceda Tours

Palm Services Ltd.

Pan Pacific

Panama Canal Authority

Panama Excursions

Paradise Tourism VIP Services

Paradise Tours

Parliament Square Cultural Center

Paradise Tours - Vegas

PBS&J

Pelican Adventures

Penguin Travel

Peninsula de La Pasion

Pier B Development

Pirate Ship Cruises of Cabo

Pirates of Antigua

Platinum Port Agency

Port Auth of Trinidad & Tobago

Port Authority of the Cayman

Port of Palm Beach

Portimar Agencia De Viagens

Premier Destination Services

Prestige Leasing & Tours

Print Basics

Pronatours

PT. Bali Prestige Tours

Rancho Buena Vista

Rancho Tierra Bonita

Rapsody Tours, Cruises

RC Travel

Reef Tours Ltd

Regale International Travel

Reid's Premier Tours

Rent the Bicycle SONA, S.E.

Resort Adventure Centers

Resort Sports, Ltd.

Rhodes Hall Plantation Ltd

Rios Tropicales

River Raft Limited

Roatan Island Tours

Roger Albert Voyages

Romney Associates

Rozo & Co.

Rumbo Sur

S.E.L. Maduro & Sons (Aruba)

S.E.L. Maduro & Sons (Curacao)

Saint John Port Authority

Sand Dollar Sports - PM

San Juan Happy Tours

SCAN S.A.

SDI Consulting

Sea Blaster Tours

Sea Bridge International

Sea Song Tours

Seatrade Communications LTD

Seahorse Sailing Adventures

Secreteria de Tourismo Y Relaciones

SEICO

Shasta Food Beverage

Shoreexplorations

Skylimit Travel Services

SMS Travel & Toursim

Snorkel Park Company Ltd.

Snuba/Sea Trek

Solar Tours & Travel

South Carolina State Port

South Shore Adventures

Special Needs Group



St. Ann Development

St. Kitts & Nevis Tourism Authority

St. Kitts Scenic Railway

St. Kitts Taxi Association dba St. Kitts Taxi

and Tours

St. Lucia Segway

St. Maarten Port Services

St. Maarten Splendid Tours

Stansfeld Scott Inc.

Starwood Resort Collection

Stingray City (Antigua)

STS Honduras

Stuart's Cove Dive Bahamas

Sulivan Shipping Services

Sunbury Great House

Suncoast Investments

Sunsation Tours

Sunshine Cruises (1990)

Superior Clean Solutions

Surfside AquaSports Ltd

Sustainable Travel International

Swiss Travel Service

Tabyana Beach

TAM Travel Corp

Tan Hong - Vietventures

TCM - Group International

TDC Flamboyant Tours

Team Ports & Maritime

TFL Tours

The Calypso Train Tours Ltd

The Caymanian Land & Sea

The Indar Weir Travel

The Port Authority of Jamacia

The Rendezvous Company ANTIGUA

The Rendezvous Tour Co

The Tour Company Cayman

Thomas Smith & Co

Tlaloc Tours S.A. de C.V.

Tobago Sea Sports DBA Paradise

Toronto Hippo/ Hippo Tours Inc.

Tortuga Internatioanl Holdings Ltd

Total Guest Satisfaction/Total Gusto

Total Quality Tour Marketing

Tour Coop of Puerto Rico

Tourex Acapulco

Tourwise Ltd.

Transbalkan Travel

Transocean Agency Gr.

Tratamiento Ecologico de Residuos

Travel Alliance, Inc.

Travel Services, Inc

TRAVELEX (Travel Executives)

Tri-Sport

Tropical Trail Rides

Tru Bahamian Food Tours

Tudor Rose

Tura Turizm - Sea Mer Tours AM

Turismo Actual

Turismo Caleta, S.A.

Turismo Nautico

Turisport

Twin Divers

UNEXSO

Union De Tronquistas

United Shipping Co

United Tour Guides Co-op of PR- AM

Vacation Master Jamaica

Vallarta Adventure SA de CV

Vallarta Shore Excursions

Veragua Rainforest

VI Taxi Association-AM

Viva Wyndham Resort

Walk The Plank Zip Line

Waterfront Investments

Webster's Tours

West Bay Kayak and Snorkel

White Camel Tours

Why Knot Ltd.

Wind and Sea Ltd

Wonders of The Barrier Reef Tours LTD

World Discovery Walks, Inc.

World Tours & Cruises

Wrave Ltd

Yellow Tourism Solutions

Zhoushan International Cruise Terminal

Co., LTD

Zip Guam




KEMUEL ABRAHAM – Stateroom Attendant, Royal Caribbean International

Saludos,

I am Kemuel Abraham from Bluefields, Nicaragua proudly serving you onboard the beautifulVoyager of the Seas. Royal Caribbean International is a place where everyone is given an equalchance to prove yourself and realize your dream.

When I was kid I always had a desire to do something other than stay home and work. I oftenmentioned to my Mother that I wanted to explore the world and, she always supported the idea.

I did not even know that my dream will lead to one of the finest companies in the world, RoyalCaribbean International. When I saw the advertisement in one of the local newspapers “Latrensa,” I could not sleep thewhole night and was dreaming about life onboard.

I started my career with Royal Caribbean International as a Galley Utilty in 1999 and made my successful journey toStateroom Attendant. That gives me pride and dignity within myself, and I feel different when I am dealing with interna-tional guests world wide and accomplishing their lifetime vacation experience with our great Voyager team.

Faces In The Industry

Bluefields, Nicaragua


A complete menu:

Television programming that sizzles.

Digital media that whets the appetite.

Magazines that leave you fully satisfied.

. . . Served with flair by a dedicated team.

1691 MICHIGAN AVENUESUITE 600MIAMI BEACH, FL 33139

T: 305.673.0400

www.onboardmedia.comAn LVMH Company

PROUDLY SERVING OUR BRANDS

7:27 PM


A delegation representing St. Maarten led by the Honorable Romeo Pantophlet, Minister of Tourism &Economic Affairs (seated in the center), visits with the FCCA Security operations Committee.


Only at Atlantis, can you fi nd 20 million gallons of nonstop excitement

at Aquaventure, one of the world’s largest waterparks. Visit the Mayan Temple and take the

Leap of Faith into shark-infested waters. Then embark on a mile-long river ride through rolling waves and rapids.

At Dolphin Cay, come nose to bo� lenose with our dolphins during our Shallow Water Interaction. Or glide alongside them

on a unique hand-held scooter in our Deep Water Swim.Feeling lucky? Come place your bets at the Caribbean’s

largest and most spectacular Casino.

One day is never enough. So start planning your next Atlantis experience. There’s no such thing as too much amazing.

To learn more about these exciting programs, please visit our cruise partnerswebsites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines,

Norwegian Cruise Lines, Royal Caribbean International. Or to beginoff ering these Atlantis Excursions through your cruise line,

please contact [email protected].

An

likenowhereelse.

experience

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