2012 crea log_africa
TRANSCRIPT
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
CreaLog Media platform for
• Customer Care
• Cloud services and VAS solutions
Presentation
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Customer Service and VAS solutions
Experiences since more than 18 years
Over 400 clients across all industries
Deployments in more than 30 countries
CreaLog at a Glance
Headquarters in Munich Frankfurt Vienna
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Local present with African partner
East Africa Partners
Kenya
Tanzania
Mozambique
Uganda
West Africa
Ghana
Nigeria
Angola
Spurs and Galileo
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Voice applications to boost revenue for
Carrier and VAS provider
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
One solution architecture for all services
Business Services Consumer Services Customer Care
Popular Services
Televoting & Call-In
Cloud Contact Center
IN Platform Messaging
Voice2SMS/
Voicemail2Text
Ringback Tone
Conferencing
Contact Center / ACD
IVR / Voice Self Services
Predictive Outbound
Cloud IVR
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Success Story Vodafone: Platform for Cloud and VAS
IVRNatural Language
Voice Portal
Contact CenterUp to
100.000 Agents
IN ManagerService Numbers
Geographical Numbers
3 Components
integrated into the
Cloud
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Open Media Platform – Carrier grade and reliable
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Solution Layers
IN
Platform
Contact
Center
Media
Server
IVR
SCPAssisting
IP
TDM/VoIP
IVR
Application
Server
CDG Workflow Engine
Management Suite
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
More Benefits
Less Complexity
Complete
Solution Portfolio for
Network Operators
Complete
Services
Platforms
Applications
Standard-based
Architecture
Open
More Choice
Less Risk
VXML
GRXML
3GPP
SIPMSCMLISUP
SSML
ETSISIGTRAN
HD Voice
+Smooth
Interaction
Integrated
More Flexibility
Less Costs
+MAP
CAMEL
Platform Principles
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Leading edge Voice Technologies for
Speech Recognition solutions
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Voice technologies for Customer Care and VAS solutions
Speech recognition for over 56 languages
including English, French, Portuguese and Swahili *
Speech synthesis for over 40 languages
Professional Services for optimization
• Recording
• Grammar
Voice user interface design
• Sounds elements
• Music
• Voices
*Project based
www.crealog.com
Certified to
ISO 9001:2008
ISO 14001:2004
Certified
Mass-Calling Platform
Conclusion
Thank you for your attention!
Michael Michler
Senior Account Manager
+49 160 93715578
One Solution: IN / IVR / Contact Center
African Local Partner
Attractive Pricing
Solution „Made in Germany“
Internationally Proven