2012 msp report final-0210
TRANSCRIPT
www.MSPmentor.net
®
100REPORT
The MSPmentor©100: 2012 EditionThe ultimate guide to the world’s best managed services providers
RESEARCH CONTACT:Joe Panettieri, Editorial DirectorNine Lives Media, a division of Penton MediaJoe [at] NineLivesMediaInc.com or 212-204-4206
SALES CONTACT:Amy Katz, PresidentNine Lives Media, a division of Penton MediaAmy [at] NineLivesMediaInc.com or 978-468-0092
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 2 -
About Nine Lives Media and MSPmentor ......................................................................................3
Executive Summary and Survey Methodology ...........................................................................4
The State of the Managed Services Market ......................................................................... 5-10Annual Recurring Revenue ................................................................................................................... 5
Devices Managed .................................................................................................................................. 5
MSP Headcount ..................................................................................................................................... 6
Managed Services Offered ................................................................................................................... 6
Cloud Services Offered ......................................................................................................................... 7
Target Customer Size ............................................................................................................................ 7
Vertical Market Focus ........................................................................................................................... 8
Association and Peer Group Participation ........................................................................................... 8
Business Management and PSA Platforms ......................................................................................... 9
Technology Management Platforms .................................................................................................... 9
Cloud Services Platforms .................................................................................................................... 10
The MSPmentor 100, Global Edition ........................................................................................11-19Ranked 1 to 100.............................................................................................................................. 11-13
Alphabetized Company List ........................................................................................................... 14-16
Top 20 Ranked By Annual Recurring Revenue – Percentage Growth............................................... 17
Top 20 Ranked By Annual Recurring Revenue – Dollar Growth ........................................................ 18
Top 20 Ranked By Devices Managed ................................................................................................. 19
Regional Trends ..................................................................................................................... 20The MSPmentor 200, North America Edition
The MSPmentor 50, EMEA (Europe, Middle East, Africa) Edition
The MSPmentor 25, AANZ (Asia, Australia, New Zealand) Edition
Central and South America: MSPs to Watch
Conclusions .................................................................................................................................................. 20
Additional Reports ................................................................................................................................... 21
Contact Information ................................................................................................................................ 22
TABLE OF CONTENTS
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 3 -
MSPmentor (www.mspmentor.net) is published by Nine Lives Media, a division of Penton Media. MSPmentor is the ultimate guide to managed services, providing MSPs with news analysis, timely insights, and how-to information to maximize monthly recurring revenue (MRR).
THE MSPmentor FAMILY ALSO INCLUDES: The MSPmentor 100 Report: Published each February since 2008, the MSPmentor 100 report is based on a worldwide survey that’s open to all MSPs.
The MSPmentor 250 Report: Published each August since 2008, the MSPmentor 250 identi-fies the MSP industry’s top executives, entrepreneurs and experts. The report offers an instant Rolodex to aspiring and established MSPs.
MSPmentor FastChat Videos: Quick-hit interviews with industry leaders.
MSPtweet: Following the industry’s leading entrepreneurs and vendors.
MSPmentor pages, communities and social media engagements on:
! Facebook, http://www.facebook.com/pages/MSPmentor/277034999003434
! LinkedIn, http://www.linkedin.com/groups?gid=2729912&trk=hb_side_g
! Twitter, http://www.twitter.com/#!/mspmentor
ABOUT NINE LIVES MEDIA:Nine Lives Media, a division of Penton Media, defines emerging IT media markets and disrupts established IT media markets. Our market-leading products include:
MSPmentor (www.MSPmentor.net): The ultimate guide to managed services.
MSPtweet (www.MSPtweet.com): The loudest tweets in the managed services industry.
The VAR Guy (www.TheVARguy.com): Tracking what’s next in the IT channel.
VARtweet (www.VARtweet.com): The loudest tweets in the IT channel.
Talkin’ Cloud (www.TalkinCloud.com): Where cloud services providers engage the IT channel.
Channel Expert Hour Webcasts: Bi-weekly live online events covering the hottest topics in the IT channel.
About MSPmentor
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 4 -
The MSPmentor 100 is an annual report from MSPmentor and publisher, Nine Lives Media. Companies are ranked on a range of metrics, including annual recurring revenue (ARR), total devices managed, revenue per employee, growth rates (percentage and dollar figures), and more. All financial information for non-U.S. MSPs was converted to U.S. dollars to ensure a consistent ranking methodology worldwide.
This year’s MSPmentor 100 report has been expanded to include global and regional lists. Our coverage areas include:
The MSPmentor 100 – Global Edition
The MSPmentor 200 – North America Edition
The MSPmentor 50 – EMEA (Europe, Middle East, Africa) Edition
The MSPmentor 25 – AANZ (Asia, Australia, New Zealand) Edition
Central and South America – MSPs to Watch
Note: This document covers the MSPmentor 100 Global Edition. Information about our regional editions is available at http://www.mspmentor.net/top-100-msps.
SURVEY METHODOLOGYNine Lives Media promoted a call for submissions across its web sites (MSPmentor, The VAR Guy, and Talkin’ Cloud) and social media destinations (FaceBook, LinkedIn and Twitter) from October through December 2011. Results were published February 15, 2012 on MSPmentor’s web site and during a corresponding webcast.
The survey attracted 485 qualified participants. Nine Lives Media disqualified certain participants based on various criteria, including but not limited to (a) incomplete survey submissions (b) lack of financial data and (c) erroneous information uncovered during fact-checking.
This report includes much – but not all – of the survey data. Some report graphs contained within focus purely on the MSPmentor 100 companies. Other report graphs include data from all 485 qualified participants. Each chart is labeled accordingly.
In order to gather reliable financial data, Nine Lives Media agreed not to disclose specific annual revenue information (i.e., revenue top-line revenues and annual recurring revenues). We reserved the right, however, to publish company growth rates and other statistical information based on the private revenue information.
EXECUTIVE SUMMARY
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 5 -
1. ANNUAL RECURRING REVENUES: Simply put, the managed services market remains healthy. As a whole, the MSPmentor 100 companies generated $1.04 billion in combined annual recurring revenue (ARR) for 2011, up 28 percent from 2010.
10 of the 100 companies generated at least $20 million in ARR, up from 6 last year.30 of the 100 companies generated at least $10 million in ARR, up from 28 last year.65 of the 100 companies generated at least $5 million in ARR, up from 54 last year.Every company generated at least $3 million in ARR. Last year’s baseline to qualify for the MSPmentor 100 was $2.5 million in ARR.
THE STATE OF THE MANAGED SERVICES MARKET: 10 TRENDS TO WATCH
ANNUAL RECURRING REVENUEThe top 100 MSPs lifted their combined ARR 28 percent in 2011.
2011
2010
$1.04 billion
$812 million
Source: MSPmentor 100 Global Report, February 2012
2. DEVICES MANAGED: Overall, top MSPs continue to rapidly grow their device management footprints. A few examples:
PCs, tablets and smart phones: The top 100 MSPs now manage 2.7 million desktop and mobile devices, up a dramatic 50 percent from 2010. The sharp growth is likely tied to two factors – MSPs extended their managed services to support tablets and smart phones. Moreover, two of the top 100 MSPs manage a combined 1.8 million devices.
Managed Print Services: This is the first year the MSPmentor 100 Global Report has tracked the managed print services devices. The top 100 MSPs managed 80,676 printers, up 41 percent from 57,281 printers in 2010.
Physical Servers and Network Devices: The top 100 MSPs now manage 1.3 million physical and network devices, up 91 percent from 2010.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 6 -
3. HEADCOUNT: MSPmentor 100 companies have been in hiring mode, growing their total, combined headcount to 17,835 employees – up 14.8 percent from 2010.
34 of the 100 companies had at least 100 employees.
69 of the 100 companies had at least 50 employees.
TOP MANAGED SERVICES OFFERED (in percent)
Remote Monitoring
Managed Storage, Backup, Disaster Recovery
Help Desks
Patch Management
Managed Security Services
Software License Management
NOC (Network Operations Center) services
Mobile Device Management
Warranty Management
Hardware as a Service
Managed Database Services
Managed Print Services
Managed Video/Telepresence
Managed Video Surveillance
96.6%93.693.091.491.276.573.372.770.951.335.029.119.511.8
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
4. MANAGED SERVICES OFFERED: Many MSPs continue to offer point-services (patch management, remote monitoring, etc.) but MSPmentor is closely tracking the so-called “Cake” approach promoted by TruMethods, an industry coaching organization. The concept is as follows: Instead of promoting a specific price tied to a specific managed service, MSPs should offer all-in pricing to generate better margins with end-customers.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 7 -
CUSTOMERS SERVED (in percent)
1-20 employees
21-50 employees
51-100 employees
101-500 employees
501-1000 employees
1001 or more employees
54.1%75.865.643.414.110.0
Figures exceed 100% because multiple choices permitted.
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
5. CLOUD SERVICES OFFERED: Generally speaking, MSPmentor believes MSPs are leading the charge into cloud computing, generally staying ahead of traditional VARs and resellers in the cloud market. The reasoning: MSPs already understand how to build and sell recurring revenue services – both on-premise and in a hosted world. For more information about cloud computing channel trends, visit MSPmentor’s sister site — Talkin’ Cloud (www.TalkinCloud.com) and review our annual Talkin’ Cloud 50 survey.
TOP CLOUD SERVICES OFFERED (in percent)
Hosted Email
Cloud Storage
Virtual Servers in the Cloud
Software as a Service
Website Hosting
Infrastructure as a Service
Virtual Desktop Infrastructure
Hosted VoIP/Unified Communications
Platform as a Service
Hosted CRM
Cloud Security
76.1%74.167.759.657.753.848.937.431.220.739.8
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
6. TARGET CUSTOMER SIZE: Generally speaking, the bulk of MSPmentor’s readership targets the SMB market – though a growing number of our MSPmentor 100 companies have deep reach into enterprise and Fortune 500 companies.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 8 -
VERTICAL MARKETS SERVED (in percent)
No vertical market focus
Health care
Banking, financial services
Legal
Accounting
Not for profit/associations
Insurance
33.8%43.639.740.131.627.925.5
Figures exceed 100% because multiple choices permitted. Additional verticals omitted from chart due to space limitations.
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
7. VERTICAL MARKET FOCUS: Yes indeed, MSPs certainly have vertical market focus areas. And in many cases, vertical-market MSPs seem to be the most profitable, most highly valued MSPs. In 2011, mindSHIFT acquired Alpheon for its health care expertise. And in late 2011, ETG – a leading MSP also in the health care vertical – respectfully declined takeover offers that valued the company at 10X or more EBITDA (earnings before interest, taxes, depreciation and amortization) – a fairly high valuation.
ASSOCIATION, PEER GROUP AND COACHING ENGAGEMENTS (in percent)
ConnectWise User Groups
CompTIA
MSPAlliance
TruMethods
Ingram Micro VTN
Service Leadership
ASCII Group
HTG Peer Groups
Robin Robins
Tech Data Tech Select
Other
39.1%32.030.616.716.715.313.413.213.29.418.3
Figures exceed 100% because multiple choices permitted.
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
8. PEER ENGAGEMENTS AND EXECUTIVE NETWORKING: Top MSPs are highly engaged in peer groups, IT associations and coaching organizations focused on industry best practices and revenue generation.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 9 -
9. BUSINESS MANAGEMENT AND PSA SOFTWARE: 100% of MSPmentor survey respondents use PSA (professional services automation) software to manage their businesses. In many cases, PSA is somewhat akin to an ERP or CRM system specially designed for MSPs, IT services providers and VARs.
PRIMARY BUSINESS MANAGEMENT PLATFORM (in percent)
Figures represent background of survey participants rather than actual PSA and business management market share.
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
Autotask
ConnectWise
Microsoft Dynamics
CRM
Salesforce.com
Other
17.8
49.1%
11.6
5.4
16.1
10. TECHNOLOGY MANAGEMENT PLATFORMS: Generally speaking, MSPs in the SMB market use RMM (remote monitoring and management) and IT automation software to proactively maintain customer systems (servers, desktops, mobile devices, network infrastructure, etc.). In the midmarket and enterprise, some of the solutions can scale to millions of devices.
TECHNOLOGY PLATFORMS USED (in percent)
Kaseya
LogMeIn
Continuum (formerly Zenith RMM)
N-able
GFI Software
Citrix GoToManage
Level Platforms
Nimsoft
Other
51.7%31.712.411.49.07.05.85.017.6
Figures exceed 100 percent because many MSPs use multiple technology platforms in tandem. Figures represent background of survey partici-pants rather than actual technology management market share.
Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 10 -
11. CLOUD SERVICES PLATFORMS: Leading MSPs have aggressively embraced third-party cloud platforms for business productivity, storage and security applications (among others). MSPmen-tor was particularly surprised to see strong adoption of Microsoft Office 365 and its predecessor, BPOS, as well as Google Apps. On the one hand, the Microsoft and Google cloud platforms offer a low barrier-to-entry for channel partners. But on the other hand, some channel partners have expressed concern about thin margin opportunities with the mainstream cloud platforms.
CLOUD SERVICES MSPS LEVERAGE OR RESELL (in percent)
Amazon Web Services
Asigra
Axcient
Doyenz
eFolder
GFI Software
Google Apps
Ingram Micro Cloud
Intermedia
Intronis
Microsoft Office 365/BPOS
McAfee
Rackspace
StorageCraft
Symantec
Trend Micro
Other
None
16.6%7.28.28.28.410.020.67.817.811.042.911.815.416.013.414.233.58.8
Figures exceed 100 percent because multiple choices permitted. Figures rep-resent background of survey participants rather than actual cloud industry market share.
Source: MSPmentor 100 Global Report, Feb-ruary 2012, all qualified survey participants.
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 11 -
THE MSPmentor 100, GLOBAL EDITION: RANKED 1 TO 100
The MSPmentor 100 Global Report is based on multiple metrics explained on page 4 of this report. Here are the top 100 companies for 2011, based on our research.
OVERVIEW:
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
1 Long View Systems Calgary Alberta Canada http://www.longviewsystems.com
2 mindSHIFT Technologies, Inc. Waltham MA USA http://www.mindshift.com
3 NIU London UK http://www.niu-solutions.com
4 Brennan VDI Sydney NSW Australia http://www.brennanit.com.au
5 All Covered Foster City CA USA http://allcovered.com
6 Buchanan Technologies Grapevine TX USA http://www.buchanan.com
7 Computer Services, Inc. Paducah KY USA http://www.csiweb.com
8 Interactive Data 7ticks Chicago IL USA http://www.7ticks.com
9 Quest Technologies Sacramento CA USA http://www.questsys.com/
10 Synetra, Inc. Odessa TX USA http://www.synetra.net
11 Anittel North Sydney NSW Australia http://www.anittel.com.au
12 Logicalis Farmington Hills MI USA http://www.us.logicalis.com
13 Acora Ltd. Burgess Hill West Sussex UK http://www.acora.com
14 Dataprise Rockville MD USA http://www.dataprise.com
15 Enterprise Integration Jacksonville FL USA http://www.entint.com
16 Presilient LLC Broomfield CO USA http://www.presilient.com
17 Compushare South Coast Metro
CA USA http://www.compushare.com
18 Azaleos Corp. Seattle WA USA http://www.azaleos.com
19 SymQuest Group, Inc. South Burlington
VT USA http://www.symquest.com
20 Eze Castle Integration Boston MA USA http://www.eci.com
21 Corporate Technologies LLC Minneapolis MN USA http://www.gocorptech.com
22 TekLinks Birmingham AL USA http://www.teklinks.com
23 Agio Technology Norman OK USA http://www.agioIT.com
24 High Touch, Inc. Wichita KS USA http://www.hightouchinc.com
25 Transcend United Technologies
Wayne PA USA http://www.transcendunited.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 12 -
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
26 Thrive Networks, a Staples Company
Lawrence MA USA http://thrivenetworks.com
27 Atrion Networking Corp. Warwick RI USA http://www.atrion.net
28 MicroMenders, Inc. San Francisco CA USA http://www.micromenders.com
29 Excel Micro, Inc. Folsom PA USA http://www.excelmicro.com
30 Gladiator Technology, a ProfitStars Solution
Alpharetta GA USA http://www.gladiatortechnology.com
31 Appia Communications, Inc. Traverse City MI USA http://www.appiaservices.com
32 Advanced Network Products, Inc.
Glenside PA USA http://www.anp.net
33 Integr8 IT (Pty) Ltd. Johannesburg Gauteng South Africa http://www.integr8group.com/
34 Kanobe Inc. Bothell WA USA http://www.kanobe.com
35 Taylor Made Computer Solutions
Fareham Hampshire UK http://www.tmcs.co.uk
36 IT Lab Ltd. London London UK http://www.itlab.com
37 Emerging I.T. Notting Hill Victoria Australia http://www.lanserve.com.au
38 ZyEdge, LLC Reston VA USA http://www.zyedge.com
39 Claris Networks, LLC Knoxville TN USA http://clarisnetworks.com
40 Apparatus Indianapolis IN USA http://www.apparatus.net
41 White Glove Technologies Austin TX USA http://www.whiteglovetech.com
42 Bluelock Indianapolis IN USA http://www.bluelock.com
43 NetStandard Inc. Kansas City KS USA http://www.netstandard.com
44 Xantrion, Inc. Oakland CA USA http://www.xantrion.com
45 CT Networks Hauppauge NY USA http://www.ctnetworks.net
46 The Online Backup Company AS Oslo Norway http://www.obcn.no
47 Systems Solution, Inc. King of Prussia PA USA http://www.ssi-net.com
48 Cal Net Technology Group Chatsworth CA USA http://www.calnettech.com
49 United Computer Sales & Service, Inc.
Cherry Hill NJ USA http://www.ucss.com
50 SecureConnect Inc. Eden Prairie MN USA http://www.secureconnect.com
51 CompuVision St. Albert AB Canada http://www.CompuVision.biz
52 Mirus IT Solutions Milton Keynes Buckinghamshire UK http://www.mirus-it.com
53 Vintage IT Services Austin TX USA http://www.vintageits.com
54 Trivalent Group Inc. Grandville MI USA http://www.trivalentgroup.com
55 outsourceIT La Plata MD USA http://www.outsourceITcorp.com
56 Safe Systems, Inc. Alpharetta GA USA http://www.safesystems.com
57 Service Assurance Memphis TN USA http://www.serviceassurance.net
58 Global Data Consultants Chambersburg PA USA http://www.gdcit.com
59 Integrated IT Solutions Waltham MA USA http://www.integratedit.com
60 The Lloyd Group, Inc. New York NY USA http://www.lloydgroup.com
61 ERGOS Technology Partners, Inc. Houston TX USA http://www.ERGOS.com
62 Abacus Group LLC New York NY USA http://www.abacusgroupllc.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 13 -
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
63 Netsurit (Pty) Ltd. Johannesburg Gaunteng South Africa http://www.netsurit.com
64 CodeBlue Ltd. Auckland New Zealand
http://www.codeblue.co.nz
65 F12 Networks Inc. Edmonton Alberta Canada http://www.f12.net
66 Helion Timonium MD USA http://www.heliontechnologies.com
67 Network Outsource New Hyde Park NY USA http://www.networkoutsource.com
68 Commensus London UK http://www.commensus.com
69 Expert Solutions Providers Tuggerah NSW Australia http://www.esp-it.net
70 Endsight Berkeley CA USA http://www.endsight.net
71 GreenPages Technology Solutions
Kittery ME USA http://www.GreenPages.com
72 The Launch Pad Odessa FL USA http://www.launchpadonline.com
73 Trilogy Technologies Dublin Ireland http://www.trilogytechnologies.ie
74 NetGain Technologies Lexington KY USA http://www.NetGainIT.com
75 KnowledgeCentrix Irvine CA USA http://www.knowledgecentrix.com
76 CWPS Chantilly VA USA http://www.cwps.com
77 3t Systems, Inc. Greenwood Village
CO USA http://www.3tsystems.com
78 Fully Managed Vancouver BC Canada http://www.fullymanaged.com
79 Nasstar Plc London Greater London UK http://www.nasstar.com
80 Schutte Informatisering Lemelerveld Overijssel Netherlands http://www.schutte-informatisering.nl
81 Computer Care Australia Gordon NSW Australia http://www.computercare.com.au
82 American Technology Services Fairfax VA USA http://www.networkATS.com
83 ETG Birmingham AL USA http://www.etg.net
84 Synoptek Irvine CA USA http://www.synoptek.com
85 Corporate Network Services Poolesville MD USA http://www.cornetser.com
86 PC Solutions, Inc. Minneapolis MN USA http://www.pcstechnology.com
87 Acropolis Technology Group St. Louis MO USA http://www.acropolistech.com
88 CalTech San Angelo TX USA http://www.caltech.com
89 BDunn and Company LLC Arlington TX USA http://www.bdunn.com
90 Compudyne, Inc. Duluth MN USA http://www.compudyne.net
91 The Utility Company Ottawa ON Canada http://www.theutilitycompany.com
92 SWC Technology Partners, Inc. Oak Brook IL USA http://www.swc.com
93 Fifosys Limited London UK http://www.fifosys.com
94 NItro IT Business Solutions Ottawa Ontario Canada http://www.nitro.ca
95 Thinsolutions Cleveland OH USA http://www.thinsolutions.com
96 Upic Solutions Fort Mitchell KY USA http://www.upicsolutions.org
97 Precision IT Group New York NY USA http://www.precisionit.com
98 eFrame, LLC Omaha NE USA http://www.goeframe.com
99 McGladrey Mason City IA USA http://www.mcgladrey.com
100 Fandotech Manchester CT USA http://www.fandotech.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 14 -
THE MSPmentor 100, GLOBAL EDITION: (Sorted Alphabetically)
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
77 3t Systems, Inc. Greenwood Village CO USA http://www.3tsystems.com
62 Abacus Group LLC New York NY USA http://www.abacusgroupllc.com
49 United Computer Sales & Service, Inc.
Cherry Hill NJ USA http://www.ucss.com
13 Acora Ltd. Burgess Hill West Sussex
UK http://www.acora.com
87 Acropolis Technology Group
St. Louis MO USA http://www.acropolistech.com
32 Advanced Network Products, Inc.
Glenside PA USA http://www.anp.net
23 Agio Technology Norman OK USA http://www.agioIT.com
5 All Covered Foster City CA USA http://allcovered.com
82 American Technology Services
Fairfax VA USA http://www.networkATS.com
11 Anittel North Sydney NSW Australia http://www.anittel.com.au
40 Apparatus Indianapolis IN USA http://www.apparatus.net
31 Appia Communications, Inc.
Traverse City MI USA http://www.appiaservices.com
27 Atrion Networking Corp. Warwick RI USA http://www.atrion.net
18 Azaleos Corp. Seattle WA USA http://www.azaleos.com
89 BDunn and Company LLC Arlington TX USA http://www.bdunn.com
42 Bluelock Indianapolis IN USA http://www.bluelock.com
4 Brennan VDI Sydney NSW Australia http://www.brennanit.com.au
6 Buchanan Technologies Grapevine TX USA http://www.buchanan.com
48 Cal Net Technology Group Chatsworth CA USA http://www.calnettech.com
88 CalTech San Angelo TX USA http://www.caltech.com
39 Claris Networks, LLC Knoxville TN USA http://clarisnetworks.com
64 CodeBlue Ltd. Auckland New Zealand
http://www.codeblue.co.nz
68 Commensus London UK http://www.commensus.com
90 Compudyne, Inc. Duluth MN USA http://www.compudyne.net
17 Compushare South Coast Metro CA USA http://www.compushare.com
81 Computer Care Australia Gordon NSW Australia http://www.computercare.com.au
7 Computer Services, Inc. Paducah KY USA http://www.csiweb.com
51 CompuVision St. Albert AB Canada http://www.CompuVision.biz
85 Corporate Network Services
Poolesville MD USA http://www.cornetser.com
21 Corporate Technologies LLC
Minneapolis MN USA http://www.gocorptech.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 15 -
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
45 CT Networks Hauppauge NY USA http://www.ctnetworks.net
76 CWPS Chantilly VA USA http://www.cwps.com
14 Dataprise Rockville MD USA http://www.dataprise.com
98 eFrame, LLC Omaha NE USA http://www.goeframe.com
37 Emerging I.T. Notting Hill Victoria Australia http://www.lanserve.com.au
70 Endsight Berkeley CA USA http://www.endsight.net
15 Enterprise Integration Jacksonville FL USA http://www.entint.com
61 ERGOS Technology Partners, Inc.
Houston TX USA http://www.ERGOS.com
83 ETG Birmingham AL USA http://www.etg.net
29 Excel Micro, Inc. Folsom PA USA http://www.excelmicro.com
69 Expert Solutions Providers
Tuggerah NSW Australia http://www.esp-it.net
20 Eze Castle Integration Boston MA USA http://www.eci.com
65 F12 Networks Inc. Edmonton Alberta Canada http://www.f12.net
100 Fandotech Manchester CT USA http://www.fandotech.com
93 Fifosys Limited London UK http://www.fifosys.com
78 Fully Managed Vancouver BC Canada http://www.fullymanaged.com
30 Gladiator Technology, a ProfitStars Solution
Alpharetta GA USA http://www.gladiatortechnology.com
58 Global Data Consultants Chambersburg PA USA http://www.gdcit.com
71 GreenPages Technology Solutions
Kittery ME USA http://www.GreenPages.com
66 Helion Timonium MD USA http://www.heliontechnologies.com
24 High Touch, Inc. Wichita KS USA http://www.hightouchinc.com
33 Integr8 IT (Pty) Ltd. Johannesburg Gauteng South Africa http://www.integr8group.com/
59 Integrated IT Solutions Waltham MA USA http://www.integratedit.com
8 Interactive Data 7ticks Chicago IL USA http://www.7ticks.com
36 IT Lab Ltd. London UK http://www.itlab.com
34 Kanobe Inc. Bothell WA USA http://www.kanobe.com
75 KnowledgeCentrix Irvine CA USA http://www.knowledgecentrix.com
12 Logicalis Farmington Hills MI USA http://www.us.logicalis.com
1 Long View Systems Calgary Alberta Canada http://www.longviewsystems.com
99 McGladrey Mason City IA USA http://www.mcgladrey.com
28 MicroMenders, Inc. San Francisco CA USA http://www.micromenders.com
2 mindSHIFT Technologies, Inc.
Waltham MA USA http://www.mindshift.com
52 Mirus IT Solutions Milton Keynes Buckinghamshire UK http://www.mirus-it.com
79 Nasstar Plc London Greater London UK http://www.nasstar.com
74 NetGain Technologies Lexington KY USA http://www.NetGainIT.com
43 NetStandard Inc. Kansas City KS USA http://www.netstandard.com
63 Netsurit (Pty) Ltd. Johannesburg Gaunteng South Africa http://www.netsurit.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 16 -
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
67 Network Outsource New Hyde Park NY USA http://www.networkoutsource.com
94 NItro IT Business Solutions
Ottawa Ontario Canada http://www.nitro.ca
3 NIU London UK http://www.niu-solutions.com
55 outsourceIT La Plata MD USA http://www.outsourceITcorp.com
86 PC Solutions, Inc. Minneapolis MN USA http://www.pcstechnology.com
97 Precision IT Group New York NY USA http://www.precisionit.com
16 Presilient LLC Broomfield CO USA http://www.presilient.com
9 Quest Technologies Sacramento CA USA http://www.questsys.com/
56 Safe Systems, Inc. Alpharetta GA USA http://www.safesystems.com
80 Schutte Informatisering Lemelerveld Overijssel Netherlands http://www.schutte-informatisering.nl
50 SecureConnect Inc. Eden Prairie MN USA http://www.secureconnect.com
57 Service Assurance Memphis TN USA http://www.serviceassurance.net
92 SWC Technology Partners, Inc.
Oak Brook IL USA http://www.swc.com
19 SymQuest Group, Inc. South Burlington VT USA http://www.symquest.com
10 Synetra, Inc. Odessa TX USA http://www.synetra.net
84 Synoptek Irvine CA USA http://www.synoptek.com
47 Systems Solution, Inc. King of Prussia PA USA http://www.ssi-net.com
35 Taylor Made Computer Solutions
Fareham Hampshire UK http://www.tmcs.co.uk
22 TekLinks Birmingham AL USA http://www.teklinks.com
72 The Launch Pad Odessa FL USA http://www.launchpadonline.com
60 The Lloyd Group, Inc. New York NY USA http://www.lloydgroup.com
46 The Online Backup Company AS
Oslo Norway http://www.obcn.no
91 The Utility Company Ottawa ON Canada http://www.theutilitycompany.com
95 Thinsolutions Cleveland OH USA http://www.thinsolutions.com
26 Thrive Networks, a Staples Company
Lawrence MA USA http://thrivenetworks.com
25 Transcend United Technologies
Wayne PA USA http://www.transcendunited.com
73 Trilogy Technologies Dublin Ireland http://www.trilogytechnologies.ie
54 Trivalent Group Inc. Grandville MI USA http://www.trivalentgroup.com
96 Upic Solutions Fort Mitchell KY USA http://www.upicsolutions.org
53 Vintage IT Services Austin TX USA http://www.vintageits.com
41 White Glove Technologies Austin TX USA http://www.whiteglovetech.com
44 Xantrion, Inc. Oakland CA USA http://www.xantrion.com
38 ZyEdge, LLC Reston VA USA http://www.zyedge.com
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 17 -
TOP 20 RANKED BY RECURRING REVENUE PERCENT GROWTH (2011 vs. 2010)
RANK COMPANY%
GROWTHCITY/ TOWN
STATE/ PROVINCE COUNTRY WEBSITE
1 Expert Solutions Providers
439% Tuggerah NSW Australia http://www.esp-it.net
2 Computer Care Australia 277% Gordon NSW Australia http://www.computercare.com.au
3 Computer Services, Inc. 213% Paducah KY USA http://www.csiweb.com
4 All Covered 194% Foster City CA USA http://allcovered.com
5 Kanobe Inc. 183% Bothell WA USA http://www.kanobe.com
6 Abacus Group LLC 175% New York NY USA http://www.abacusgroupllc.com
7 Anittel 170% North Sydney NSW Australia http://www.anittel.com.au
8 BDunn and Company LLC 133% Arlington TX USA http://www.bdunn.com
9 Interactive Data 7ticks 124% Chicago IL USA http://www.7ticks.com
10 Trilogy Technologies 114% Dublin Ireland http://www.trilogytechnologies.ie
11 Global Data Consultants 111% Chambersburg PA USA http://www.gdcit.com
12 Agio Technology 94% Norman OK USA http://www.agioIT.com
13 Fifosys Limited 89% London UK http://www.fifosys.com
14 Service Assurance 81% Memphis TN USA http://www.serviceassurance.net
15 Logicalis 81% Farmington Hills MI USA http://www.us.logicalis.com
16 White Glove Technologies 75% Austin TX USA http://www.whiteglovetech.com
17 The Online Backup Company AS
75% Oslo Norway http://www.obcn.no
18 outsourceIT 71% La Plata MD USA http://www.outsourceITcorp.com
19 Acora Ltd. 70% Burgess Hill West Sussex UK http://www.acora.com
20 Quest Technologies 67% Sacramento CA USA http://www.questsys.com/
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 18 -
RANK COMPANY CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
1 All Covered Foster City CA USA http://allcovered.com
2 Computer Services, Inc. Paducah KY USA http://www.csiweb.com
3 mindSHIFT Technologies, Inc. Waltham MA USA http://www.mindshift.com
4 Interactive Data 7ticks Chicago IL USA http://www.7ticks.com
5 Anittel North Sydney NSW Australia http://www.anittel.com.au
6 Long View Systems Calgary Alberta Canada http://www.longviewsystems.com
7 Logicalis Farmington Hills MI USA http://www.us.logicalis.com
8 Buchanan Technologies Grapevine TX USA http://www.buchanan.com
9 Quest Technologies Sacramento CA USA http://www.questsys.com/
10 Acora Ltd. Burgess Hill West Sussex UK http://www.acora.com
11 Agio Technology Norman OK USA http://www.agioIT.com
12 Kanobe Inc. Bothell WA USA http://www.kanobe.com
13 Azaleos Corp. Seattle WA USA http://www.azaleos.com
14 Transcend United Technologies Wayne PA USA http://www.transcendunited.com
15 Expert Solutions Providers Tuggerah NSW Australia http://www.esp-it.net
16 TekLinks Birmingham AL USA http://www.teklinks.com
17 Abacus Group LLC New York NY USA http://www.abacusgroupllc.com
18 White Glove Technologies Austin TX USA http://www.whiteglovetech.com
19 Global Data Consultants Chambersburg PA USA http://www.gdcit.com
20 The Online Backup Company AS Oslo Norway http://www.obcn.no
TOP 20 RANKED BY RECURRING REVENUE DOLLAR GROWTH (2011 vs. 2010)
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 19 -
RANK COMPANYDEVICES
MANAGED CITY/TOWNSTATE/ PROVINCE COUNTRY WEBSITE
1 Azaleos Corp. 2,047,988 Seattle WA USA http://www.azaleos.com
2 Excel Micro, Inc. 870,000 Folsom PA USA http://www.excelmicro.com
3 Brennan VDI 64,300 Sydney NSW Australia http://www.brennanit.com.au
4 Computer Services, Inc. 59,414 Paducah KY USA http://www.csiweb.com
5 Advanced Network Products, Inc.
54,700 Glenside PA USA http://www.anp.net
6 ZyEdge, LLC 54,160 Reston VA USA http://www.zyedge.com
7 Buchanan Technologies 52,000 Grapevine TX USA http://www.buchanan.com
8 All Covered 45,878 Foster City CA USA http://allcovered.com
9 mindSHIFT Technologies, Inc.
39,843 Waltham MA USA http://www.mindshift.com
10 Long View Systems 35,800 Calgary Alberta Canada http://www.longviewsystems.com
11 Enterprise Integration 33,400 Jacksonville FL USA http://www.entint.com
12 BDunn and Company LLC
32,500 Arlington TX USA http://www.bdunn.com
13 Dataprise 31,500 Rockville MD USA http://www.dataprise.com
14 Eze Castle Integration 29,200 Boston MA USA http://www.eci.com
15 Mirus IT Solutions 28,200 Milton Keynes Buckinghamshire UK http://www.mirus-it.com
16 Safe Systems, Inc. 28,000 Alpharetta GA USA http://www.safesystems.com
17 Compushare 25,500 South Coast Metro
CA USA http://www.compushare.com
18 Vintage IT Services 22,217 Austin TX USA http://www.vintageits.com
19 Corporate Technologies LLC
19,250 Minneapolis MN USA http://www.gocorptech.com
20 Helion 19,250 Timonium MD USA http://www.heliontechnologies.com
TOP 20 RANKED BY DEVICES MANAGED
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 20 -
Amid the managed services market’s continued growth, MSPmentor this year has developed multiple regional lists that pinpoint top-performing MSPs in multiple regions. This year’s bonus research includes…
The MSPmentor 200, North America Edition
The MSPmentor 50, EMEA (Europe, Middle East, Africa) Edition
The MSPmentor 25, AANZ (Asia, Australia, New Zealand) Edition
Central and South America: MSPs to Watch
To take a close look at each of those lists, visit our MSPmentor 100 online center,
http://www.mspmentor.net/top-100-msps
REGIONAL TRENDS AND REGIONAL HONOREES
Overall, top MSPs continue to generate double- and triple-digit growth. We are witnessing MSPs pushing beyond traditional managed services (remote monitoring, help desk, patch management) to promote a range of cloud services. The big market inflection point remains pricing, with a grow-ing number of MSPs introducing all-in user-based pricing rather than a la carte point pricing for individual services.
The managed services trend has also accelerated in all of the major global markets, achieving criti-cal mass in North America, Europe, Asia and Australia/New Zealand, while gaining momentum in Central and South America, and Africa.
Generally speaking, economic concerns in North America have somewhat subsided for MSPs. But MSPmentor continues to watch the European debt situation closely to see if there are any down-side risks to MSPs worldwide. MSPmentor also continues to watch for signs of market commoditi-zation — involving such areas as basic PC monitoring.
Despite those potential market challenges, the managed services industry continues to flourish. MSPs, and their technology partners, continue to integrate multiple point services into complete IT as a Service (ITaaS) portfolios. And the number one focus area — profitable monthly recurring revenues (MRR) -- continues to pay dividends for MSPs.
CONCLUSIONS:
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 21 -
Nine Lives Media, publisher of MSPmentor, produces multiple reports.
Here’s a sampling:
MSPMENTOR 100: Tracking the world’s top 100 managed services providers. Annual global survey runs October through December, with results published each February. Details: http://www.mspmentor.net/top-100-msps
MSPMENTOR 250: Identifying the world’s top managed services executives, entrepreneurs and experts. Annual global survey runs February through July, with results published each August. Details: http://www.mspmentor.net/top-250-people
TALKIN’ CLOUD 50: Celebrating the top 50 cloud services providers, cloud aggregators, cloud brokers, VARs and MSPs working in the cloud. Survey runs January through April, with results in Q2. Details: http://www.talkincloud.com/biz-talk/talkin-cloud-50
TALKIN’ CLOUD STOCK INDEX: Updated each Friday after U.S. markets close. The stock in-dex tracks 20 publicly held cloud computing companies, providing a reality check on the cloud market. Details: http://www.talkincloud.com/biz-talk/talkin-cloud-stock-index
THE VAR GUY’S CHANNEL FINANCE 25: Identifying financial pipelines, lenders, leasing experts and other funding sources that can potentially assist VARs, MSPs and solutions provid-ers. Survey runs March through May, with results in June. Details: http://www.thevarguy.com/channel-finance-25/
ADDITIONAL REPORTS
www.MSPmentor.net
®
100REPORT
MSPmentor, MSPtweet, The VAR Guy, VARtweet, Talkin’ Cloud and brand extensions are trademarks and service marks of Nine Lives Media’s parent, Penton Media. The MSPmentor 100 and this report are copyright © 2012 Penton Media.
- 22 -
For additional assistance please contact:
EDITORIAL CONTACT:
Joe Panettieri, Executive VP, Editorial Director Nine Lives Media, a division of Penton Media Phone: 212-204-4206 Email: joe [at] ninelivesmediainc.com
SALES AND BUSINESS DEVELOPMENT
Amy Katz, President Nine Lives Media, a division of Penton Media Phone: 978-468-0092 Email: amy [at] ninelivesmediainc.com
CONTACT INFORMATION