2012 state of the network studymarketing.networkworld.com/pdf/nww_stateofthenetwork_2012.pdf ·...

2012 State of the Network Study

Andrea D’Amato VP, Publisher

October 2012

Purpose and Methodology

2

Survey Sample

Field Work August 30, 2012 – September 18, 2012

Total Respondents 302

Margin of Error +/- 5.6%

Audience Base Network World Online

Survey Method

Collection Online Questionnaire

Number of Questions 22 (w/demographic questions)

Survey Goal

• To help technology marketers inform their product development, marketing, and messaging strategies for 2013

• To pinpoint where IT executives and professionals are with initiatives within existing and emerging technologies

Source: 2012 State of the Network Study, Network World, October 2012

All survey respondents are involved in the purchase of IT products and services at their organization

42% of respondents are the top IT executive in their organization or business unit

Organization Size

Respondent Profile

IT Leadership Top Represented Industries

5%

7%

8%

9%

10%

11%

14%

22%

Retail, Wholesale andDistribution

Services

Healthcare

Financial Services

Manufacturing

Government - State orLocal/Federal

Education

High Tech Telecom &Utilities

Average Company Size 12,873 Employees

Average Annual Revenue $5.4 Billion

Job Title Breakdown

Senior IT/Network Management 54%

IT/Network Professional 27%

Business Management 16%

Other (Non-Manager) 3%

302

Total Respondents

Source: 2012 State of the Network Study, Network World, October 2012 3

2013 Budget Outlook: Cautious Optimism

4

19%

14%

47%

20%

Budget changes unknown

Budget will decrease over thenext 12 months

Budget will stay the same as thelast 12 months

Budget will increase over thenext 12 months

Q. Given today’s economic outlook, how do you expect your total IT budget will change in the next 12 months compared to the last 12 months? Budget will INCREASE over the next 12 months by…?


Respondents who say budgets will rise estimate

an increase of

Headcount Increases Demonstrate Need to Support

Disruptive Technologies

Headcount will increase over the next 1-3

years 25%

Headcount will remain the

same 50%

Headcount will decrease over the next 1-3

years 11%

Not sure 14%

IT Staff Headcount

5

Respondents who say headcount will grow estimate an

increase of

Q. How do you anticipate emerging IT models and technologies (e.g. consumerization of IT, Big Data) will impact your organization’s IT staff headcount within the next 1-3 years?


Business and IT Objectives Align Closely

6

Q. What are your company’s top business objectives over the next 12 months? What are your company’s top technology objectives over the next 12 months?


Lower IT operation costs by consolidation/simplification (51%) Decrease operation costs (54%)

Top Technology Objective: Improve security/risk management (52%)

Increase revenue (51%) Identify new ways IT can better support business objectives (51%)

Improve business process efficiencies (48%)

Increase availability/uptime of the network and other IT resources (40%)

Increase worker productivity (44%) Improve teamwork/collaboration (38%)

TOP BUSINESS OBJECTIVES TOP TECHNOLOGY OBJECTIVES

46% CONSOLIDATED SERVERS AND MIGRATED TO VIRTUAL RESOURCES

CENTRALIZED APPLICATIONS IN FEWER DATA CENTERS 34%

Efficiencies in the Data Center & Network Continue

Organizations are continuing to try to reduce costs, simplify, and improve efficiencies. While some initiatives show progress with full deployment, there remain areas of opportunity.

7 Source: 2012 State of the Network Study, Network World, October 2012

24% FLATTENING THE DATA CENTER NETWORK TO ACCOMMODATE MORE SERVER-TO-SERVER TRAFFIC

26% INCREASED THE EFFICIENCY OF DATA CENTER STORAGE

Q. Which of the following best describes your organization’s plans with respect to the following network/data center initiatives?

…and Looking For Efficiencies in Other Areas

15%

16%

11%

13%

11%

14%

19%

18%

13%

13%

12%

13%

11%

23%

26%

24%

50%

34%

32%

32%

Converged I/O fabric

WAN optimization and installingtools to better manage app

performance

Implementing more energy efficientdata center systems

Migrating more intra-office voicetraffic to the data backbone

Investigating what direction to take Rollout in next 12 months Rollout in next 1-3 years Fully deployed New to us/Not on our radar



Including Migration to Virtual Appliances and Private Cloud

9

24%

10% 8%

5%

33%

16% 14%

8%

Private Cloud Public Cloud Hybrid Cloud CommunityCloud

Currently

In 18 months

Q. Approximately what percent of networking switching is done by virtual appliances at your organization today? In three years? Approximately what percentage of your organization’s IT budget is currently allocated to traditional IT facilities, colocation facilities, cloud facilities, and managed service facilities?

Source: 2012 State of the Network Study, Network World, October 2012; IDG Enterprise Cloud Computing

Study, January 2012

15%

42%

Network Switching by VirtualMachines Today

Network Switching by VirtualMachines Three Years From

Now

18

0%

incr

eas

e

6%

21%

11%

16%

46%

Preparing to Migrate to Windows 8

Fully prepared

Investigating what direction totake

Rollout in next 12 months

Rollout in next 1-3 years

New to us/Not on our radar

End-User Computing Migration Explodes


Q. Which of the following best describes your organization’s plans with respect to the following productivity-related initiatives?

Organizations Are Embracing BYOD

11

“As a technologist, the days of focusing on a few

technologies are over. The onslaught of BYOD - what it means and how

to secure it is a challenge for many. Strong partner and vendor relationships

will be the keys to success.”

16%

18%

15%

16%

35% New to us/ Not on our radar

Investigating what direction to take

Rollout within next 12 months

Rollout within next 1-3 years

Fully deployed

Formalizing a BYOD policy

Q. In general, how has your organization responded to the consumerization of IT and employees’ interest in using consumer devices to do their work? Which of the following best describes your organization’s plans with respect to the following productivity/security-related initiatives?

17%

17%

18%

15%

33%

Fully deployed

New to us/ Not on our radar


Rollout within next 12 months

Rollout within next 1-3 years

Providing secure access for BYOD

73% of respondents are reporting their organizations now allow them to use consumer devices to do their jobs

Source: 2012 State of the Network Study, Network World, October 2012; Consumerization of IT in the

Enterprise, IDG Enterprise, October 2011

Adoption is Proceeding Rapidly


Q. Which of the following best describes your organization’s plans with respect to the following productivity/security-related initiatives?

41% 17% 15% 14% 13%



Ready for rollout in 12 months

Planning for rollout in 1-3 years

Fully deployed

Enterprise Mobility Management

54% 13% 12% 12% 9%



Ready for rollout in 12 months

Planning for rollout in 1-3 years

Fully deployed

Corporate Review Process for Consumer-Grade Cloud Services

59

%

46

%

8% Have fully deployed



But Business Value from BYOD Has Yet to Emerge



65% said New to us/

Not on our radar

29% said New to us/

Not on our radar

28% said New to us/

Not on our radar

Building a corporate apps store

Adding formal support for tablets

Implementing Virtual Desktop tools

UC&C Adoption Accelerated by BYOD

90% of respondents have UC&C-related investments planned within the next 12 months

14 Source: 2012 State of the Network Study, Network World, October 2012; IDG Enterprise Unified Communications

and Collaboration Study, March 2012

Q. In which of the following areas is your organization planning to invest within the next 12 months to support unified communications and collaboration (UC&C) initiatives? Which of the following best describes your organization’s plans with respect to the following productivity/security-related initiatives?

54% are investigating what direction to take or planning to rollout within the next 3 years

Integrating unified communications support in more devices

56% are investigating

what direction to take or

planning to rollout within

the next 3 years

Providing expanded access to corporate resources

from mobile devices

Video Conferencing Takes on an Expanded Role

15


Embracing video conferencing at the desktop

Embracing video conferencing from mobile devices

16% Investigating

13% Rollout in 12

months

18% Rollout in 1-3 years

23% Fully deployed

30% New to us/Not on our radar

20% Investigating

12% Rollout in 12 months

16% Rollout in 1-3 years

10% Fully

deployed

42% New to us/Not on our radar

Enterprise organizations place a much higher value on video, 48% citing it as critical or very important while 25% of SMBs cite the same level of importance.

Source: 2012 State of the Network Study, Network World, October 2012; IDG Enterprise Unified Communications

and Collaboration Study, March 2012

89% Providing the

ability to transfer cell calls to Wi-Fi

and vice versa

Wi-Fi & Social Substantial Drivers of Productivity

16



61% 89%

79%

Expanding the Wi-Fi network

throughout the organization

Adding social interfaces to

business process management

tools

Safeguarding access to social

media

Security Remains Top Priority

17

Q. Which of the following best describes your organization’s plans with respect to the following security-related initiatives?


18% 18% 16% 11% 37%

Investigating Rollout in 12 months Rollout in 1-3 years Fully deployed New to us/Not on our radar

Exploring ID management solutions to accommodate mobile and cloud platforms

18% 17% 18% 16% 31%

Evaluating next generation firewalls to manage apps and people instead of ports

18% 27% 13% 19% 23%

Finding better ways to safeguard against advanced persistent threats

14% 20% 14% 25% 27%

Data Loss Prevention (DLP)

13% 20% 14% 23% 30%

Encrypting more corporate data to safeguard against breaches

Optimizing the Organization to Capitalize on New IT

18

72% say

Moving from brittle tech computing silos consisting of applications/compute/

storage to flexible, network-based utility

computing/cloud services is critical if IT is to enable

corporate agility.

up from 67% in 2011

and 64% in 2010

Q. Please rate your level of agreement with the following statements. (Percentages show Strongly Agree/Agree)


IT Proactive in Seeking Education & Vendor Advice

“The need for on-going technical education as the market evolves increases

with each new technology plateau. You need to have

greater depth of knowledge to make informed buying

decisions than was necessary only a handful of

years ago.”

– President, High Tech Utility

“I find myself spending more time

with our vendors, reading analyses and discussing these new technologies and how

that will affect our future IT initiatives.”

– IT Manager, Non-Profit

“While I was formerly focused upon infrastructure

innovation, today I actively seek consumer facing technologies to reduce our costs and

increase productivity.”

– IT Manager, Hospitality

“My role is less reactive now, and has become more

proactive in strategizing

deployment and integration of new IT

initiatives.”


Q. How is your role evolving as a result of emerging models and technologies like BYOD, cloud, and Big Data?

Conclusion

While IT budgets show a level of cautious optimism, IT’s role continues to be

relevant as seen in alignment of business and technology objectives.

In response to the emergence of new IT models and technologies, IT expects

to see their staff increase to meet these demands in the next 3 years.

While the network and data center are becoming more streamlined, trends

such as BYOD are pushing IT to think beyond infrastructure to the end point

consumer.

Emerging technologies are driving the need for more education and stronger

vendor relationships.

Only Network World provides access to the IT decision makers who are

at the forefront of driving IT innovation and enabling business

objectives.

20

RESPONDENT

DEMOGRAPHICS

21

Job Title

22

3% 2%

1%

4%

2%

7%

16% 2%

11%

10%

3%

1%

27% 9%

1%

18%

28% 9%

1%

1%

2%

7%

6%

26%

Other

Other Corporate Business Manager

Non-Technical Consultant

Director Manager

Executive VP, Senior VP, VP, GM

CEO, COO, Chairman, President

Business Management

Security Staff

IT Staff

Network Staff

Application/Software developer

Systems Integrator

IT/Network Professionals

Technical Consultant

Supervisor

Manager

IT Management

Director

VP

Executive VP, Senior VP

CSO/CISO

CTO or IT Architect

CIO

Executive IT Management

Q. Which of the following best describes your job title?


of respondents say they are the top IT executive at their organization or business unit 42%

Industry

23

8%

1%

2%

3%

5%

7%

8%

9%

10%

11%

14%

22%

Other

Travel and Leisure (cruiselines, hotels, theme, parks,…

Transportation (airlines, trucking, railroads, shipping,…

Advertising/Marketing/PR/Media (publishing, broadcast,…

Retail Wholesale and Distribution

Services (legal, consulting, real estate)

Healthcare (providers and pharmaceuticals)

Financial Services (banking, insurance, brokerage)

Manufacturing (including automotive, aerospace &…

Government and Nonprofits (state, local, and federal)

Education

High Tech Telecom & Utilities

Q. Which of the following best describes your organization’s industry or function?


Company Size

24

25%

20%

7%

8%

9%

5%

3%

6%

4%

3%

4%

6%

Less than 100

100-499

500 - 999

1,000 - 2,499

2,500 - 4,999

5,000 - 7,499

7,500 - 9,999

10,000 - 19,999

20,000 - 29,999

30,000 - 49,999

50,000 - 99,999

100,000 or more

Q. Approximately how many people are employed in your entire organization or enterprise?


AVERAGE COMPANY

SIZE OF 12,873

Revenue

25

10%

19%

27%

7%

4%

3%

3%

5%

6%

3%

3%

5%

1%

4%

Not applicable (e.g. nonprofit government union)

Not sure

Less than $50 million

$50 million to $99.9 million




$1 billion to $1.9 billion






$40 billion or more

Q. How much is your organization’s annual gross sales or revenue?


AVERAGE REVENUE $5.4B

APPENDIX

26

Purchase Influence Extends Across Multiple Areas

37%

37%

38%

48%

51%

54%

58%

59%

60%

60%

61%

62%

70%

73%

Outsourced Services

Video equipment/services

Data management/analytics

Cloud

Mobile devices (smartphones, tablets, application specific terminals)

Virtualization

Storage

Clients (desktops, laptops, workstations, netbooks)

Security (equipment/services)

Servers

WANs (Internet, voice, data services)

Operating systems

LANs (switches, routers, wireless)

Software (systems/network management, databases, CRM, ERP,…

27

Q. Please identify the technology areas for which you have purchase influence at your organization.


up from 66% in 2011

On average, respondents

are involved in

different purchase areas.

8

Software (systems/network management, databases, CRM, ERP, applications, SaaS services)

Network/Data Center Initiatives

2%

2%

4%

4%

2%

3%

5%

5%

4%

12%

8%

10%

10%

11%

8%

9%

10%

10%

13%

13%

11%

16%

17%

12%

16%

15%

18%

17%

16%

15%

16%

17%

24%

18%

19%

14%

18%

9%

9%

11%

9%

10%

11%

8%

13%

14%

18%

13%

12%

13%

16%

9%

12%

13%

9%

17%

46%

34%

24%

35%

26%

24%

26%

23%

30%

12%

12%

11%

9%

13%

17%

32%

33%

20%

17%

29%

27%

29%

15%

46%

43%

40%

45%

32%

Consolidating servers and migrating to virtual resources

Centralizing applications in fewer data centers

Flattening the data center network to accommodate more server-…

Virtualization of systems supporting tier 1 apps

Increasing the efficiency of data center storage

Migrating more intra-office voice traffic to the data backbone

Implementing more energy efficient data center systems (servers,…

Optimizing the WAN/installing tools to better manage app…

Desktop/storage/network virtualization

Adopting Infrastructure as a Service

Migrating more applications to SaaS service providers

Converged I/O fabric (consolidating all I/O traffic to one shared,…

Investigating implications of the Big Data movement

Migration to IPv6

New to us Investigating what direction to take Ready for rollout within next 12 months

Planning for rollout in next 1-3 years Fully deployed Not on our radar



Network/Data Center Initiatives – 2011 Trending

29

18%

10%

23%

14%

25%

21%

28%

40%

21%

28%

24%

30%

24%

28%

25%

46%

28%

52%

27%

40%

31%

26%

27%

33%

26%

34%

20%

18%

29%

21%

14%

24%

12%

27%

16%

46%

13%

35%

13%

23%

9%

5%

30%

7%

12%

8%

12%

3%

11%

2%

13%

14%

17%

24%

20%

36%

29%

30%

29%

15%

46%

46%

33%

43%

55%

40%

40%

32%

2011 | Server consolidation/virtualizationConsolidating servers and migrating to virtual resources

2011 | Virtualization of systems supporting tier 1 appsVirtualization of systems supporting tier 1 apps

2011 | WAN optimization/application deliveryOptimizing the WAN/installing tools to better manage app…

2011 | Storage virtualization2011 | Desktop virtualization

Desktop/storage/network virtualization

2011 | Hosted computing or storage (so-called Infrastructure-as-a-…Adopting Infrastructure as a Service

2011 | Hosted applications (Software-as-a-Service)Migrating more applications to SaaS service providers

2011 | Converged I/O fabricConverged I/O fabric (consolidating all I/O traffic to one shared,…

2011 | Migration to IPv6Migration to IPv6

Researching Implementing Fully deployed Not on our radar



Optimizing the Network is Biggest Challenge


Q. What are the top network/data center-related challenges and obstacles that your organization is facing?

39%

Ensuring network security

28%

Improving bandwidth availability

27%

Reducing network overhead costs

25%

Ensuring network availability

24%

Integration w/legacy systems and apps

23%

Staff resource constraints

22%

Improving ease of network mgmt

21%

Finding, hiring, and retaining IT talent

13%

Gaining executive-level & LOB support

13%

Increasing network scalability

11%

Readying/redesigning network for cloud

Productivity Initiatives

2%

9%

5%

5%

6%

10%

6%

9%

8%

6%

11%

7%

9%

10%

7%

9%

15%

16%

16%

13%

17%

17%

18%

20%

16%

20%

21%

20%

20%

8%

23%

13%

19%

12%

18%

12%

15%

17%

10%

14%

11%

12%

15%

10%

18%

18%

19%

12%

16%

13%

16%

15%

12%

18%

16%

16%

39%

8%

21%

23%

12%

9%

20%

11%

16%

20%

11%

15%

6%

10%

17%

56%

18%

25%

28%

44%

23%

38%

27%

22%

40%

26%

37%

32%

Expanding the Wi-Fi network throughout the organization

Building a corporate apps store

Providing expanded access to corporate resources from mobile…



Formalizing a corporate review process for consumer-grade cloud…

Adding formal support for tablets

Adding social interfaces to business process management tools

Formalizing a Bring Your Own Device (BYOD) policy

Implementing Virtual Desktop tools that let workers access work…

Providing the ability to transfer cell calls to Wi-Fi and vice versa

Smartphones and tablets as laptop replacements for mobile workers

Preparing to migrate to Windows 8

Embracing video conferencing from mobile devices


Ready for rollout within next 1-3 years Fully deployed Not on our radar



Productivity Initiatives – 2011 Trending

32

24%

9%

37%

20%

31%

21%

33%

22%

46%

40%

26%

29%

27%

37%

27%

31%

35%

31%

41%

31%

31%

28%

38%

12%

26%

32%

12%

22%

24%

32%

16%

39%

4%

21%

10%

23%

11%

12%

2%

5%

20%

3%

11%

2%

15%

29%

17%

28%

18%

28%

25%

28%

28%

40%

29%

22%

56%

40%

37%

26%

2011 | Wireless everywhere/802.11n adoption

Expanding the Wi-Fi network throughout the organization

2011 | Smartphone access to core business apps

Providing expanded access to corporate resources from mobile…

2011 | Desktop video conferencing


2011 | Unified communications


2011 | Virtual desktop migration

2011 | Desktop virtualization

Implementing Virtual Desktop tools that let workers access work…

Providing the ability to transfer cell calls to Wi-Fi and vice versa

Smartphones and tablets as laptop replacements for mobile workers




Productivity Stumbles from Security and Resources


Q. What are the top productivity-related challenges and obstacles that your organization is facing?

13%


11%


46%

Ensuring network security

39%

Providing secure remote access to corporate resources

34%

Integration w/legacy systems and apps

28%

Improving bandwidth availability

26%


36%


19%


Security Initiatives

6%

6%

8%

10%

7%

7%

9%

10%

10%

11%

12%

14%

13%

14%

18%

18%

17%

17%

17%

18%

19%

20%

20%

22%

18%

27%

18%

17%

15%

17%

13%

14%

14%

10%

16%

13%

15%

9%

14%

18%

21%

25%

23%

17%

11%

19%

17%

13%

13%

16%

29%

21%

22%

27%

30%

16%

24%

34%

31%

20%

Safeguarding access to social media


Encrypting more corporate data to safeguard against breaches

Safeguarding virtual assets as they move

Exploring ID management solutions to accommodate mobileand cloud platforms

Finding better ways to safeguard against advanced persistentthreats

Providing secure access for Bring Your Own Device (BYOD)programs

Protecting against employee-purchased cloud services

Enterprise mobility management (such as, MDM, MAM, MIM)

Evaluating next generation firewalls to manage apps and peopleinstead of ports


Ready for rollout within next 1-3 years Fully deployed Not on our radar



Security Initiatives – 2011 Trending

35

34%

20%

28%

25%

39%

27%

38%

29%

26%

34%

19%

34%

24%

29%

22%

35%

12%

25%

7%

11%

6%

13%

7%

16%

28%

21%

46%

30%

31%

31%

33%

20%

2011 | Data leak prevention


2011 | ID management across mobile/cloud platforms

Exploring ID management solutions to accommodate mobileand cloud platforms

2011 | Mobile device management software

Enterprise mobility management (such as, MDM, MAM, MIM)

2011 | Next-generation firewalls

Evaluating next generation firewalls to manage apps and peopleinstead of ports




Security Concerns Affected By Emerging Tech


Q. What are the top security-related challenges and obstacles that your organization is facing?

13%


11%


48%

Supporting increasing number of devices

39%

Providing secure remote access to corporate resources

31%


31%

Integration w/legacy systems & apps

23%


33%

Maintaining industry & regulatory compliance

16%


Emerging Technologies Changing the Landscape


Investigating the implications of the Big Data movement

Migration to IPv6

55% said New to us/

Not on our radar

18% are investigating what direction to take

43% said New to us/

Not on our radar

17% are investigating what direction to take


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