2013-2014 Annual Report

www.switchboardmiami.org

Switchboard: An OverviewSwitchboard of Miami, Inc. was established in 1968. Our mission is to counsel, connect, and empower individuals in need. Our staff serves Miami-Dade, Collier, and Monroe Counties.

More than 15 specialty lines, our Contact Center is open 24/7/365. We serve Miami-Dade, Collier, and Monroe Counties as the local 2-1-1 offering services in English, Spanish, and Creole with assistive services in other languages as-needed. Out Contact Center has counselors available by talk, text, and chat.

After identifying an unmistakable need in the community, Switchboard’s work in suicide crisis intervention has expanded to provide suicide prevention trainings to professional and community groups. These trainings are entirely customizable based on group demographics and is provided for a fee.

Our Youth Development Program has six projects that utilize evidence-based curriculum to help youth and their families make better life choices concerning alcohol, tobacco, and other drugs. Programs include: Family Empowerment Program, Teen Outreach Program, Sweetwater en Accion, and Projects SUCCESS, WISE, and PROTECT.

Help Me Grow is based on a nationwide initiative designed to identify at-risk children, 0-8 years old, for developmental and behavioral concerns. Staff members also connect parents with resources they need to ensure proper development for their child. Switchboard and Help Me Grow create a versatile network for children to succeed.

Effective July 1, 2014, Switchboard and Family Counseling Services (FCS) of Greater Miami completed a successful merger. The addition of the FCS Division has added programs providing specialized mental health services for families, individuals, and groups from infancy through adulthood.

SNAP is a voluntary telephone reassurance program for seniors 65 years or older, available in Miami-Dade and Monroe Counties in English, Spanish, Creole, and French. This free program promotes geriatric wellness and good mental health. For some seniors, calls from SNAP operators are the only contact they will have all week.

Contact Center

Suicide Prevention Program

Youth Development Program

Help Me Grow

Family Counseling Services Division

Seniors Never Alone Program (SNAP)

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Table of ContentsLetter from the Board Chair and CEO..........................................2 Board Members and Senior Staff..................................................3-4Community Events..............................................................................5Financial Report................................................................................6-7 Contact Center..............................................................................8-10 Suicide Prevention Program............................................................11Youth Development Program.........................................................12Help Me Grow Program..................................................................13Family Counseling Services.............................................................14Seniors Never Alone Program.......................................................15

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Letter from the Board Chair & CEO Dear Friends of Switchboard:

On behalf of the Board of Directors and management of Switchboard, we are pleased to release this Annual Report for July 1, 2013 through June 30, 2014. Thanks to the leadership of the board, dedicated staff and steadfast team of volunteers, we have experienced growth, more programs, increased funding and raised awareness about our organization.

With a renewed emphasis on mental health and counseling, we were pleased to merge with Family Counseling Services, which provides an array of mental health services, including infant mental health, sexual violence intervention, violence prevention education, care coordination and family therapy. Our organizations have been providing services to Miami-Dade County for nearly 150 years combined. We spent the fiscal year gearing up for this merger, effective July 1, 2014. Further south, Switchboard acquired Helpline of the Keys, which is located in Key West and provides Helplines in addition to a reassurance program for the homebound and elderly. Together, we now have a larger team and additional services, which allow us to assist more people than ever before.

Our online presence is also growing with our newly launched upgraded website, which contains detailed information about all our programs, a captivating blog, enhanced search features for our HELPpages and the opportunity for individuals to immediately chat live with a counselor if they need help. In addition, our colleagues continue to receive accolades. AmeriCorps member Vanessa Fleury was recognized by the Miami-Dade County mayor for her dedication to community outreach for Switchboard. Our commitment to youth and their families remains strong with our Youth Development Programs, which prove to make a difference. For example, our Project WISE Program demonstrates success in helping at-risk youth prevent unintended pregnancy, with a report by The Centers for Disease Control and Prevention stating that teen pregnancy rates in the US decreased by 10%, thanks to programs like Project WISE. As you read this report, please do not hesitate to contact the office if you have any questions or concerns. And of course, if you or a loved one are experiencing difficulty meeting challenges created by daily living, please always call 2-1-1 or 305-358-HELP for free, confidential assistance any time, day or night. Switchboard is always available to help.

Joaquin UrquiolaBoard Chair

Catherine PenrodCEO

Goldstein Schechter KochJoaquin Urquiola

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Retired, Orthodontist

Dr. Michael RosenbergBDO USA, LLP

Ian ShapiroUM Miller School of

Medicine

Ruth SrebrenikRetired, Lockheed Martin

Ed Straub, Jr.

Dr. Gregg Pizzi & Assoc.Dr. Gregg A Pizzi

IDF, LLCAlexander Ramos

10 Minute ManicureLorraine O’Neil

Hernandez Lee, LLCEric Hernandez

Morgan, Lewis & BockiusChris Collings

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AlphaNet, Inc.Robert Barrett

Kimley-Horn & Associates Mark Santos

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Great Florida BankErbi Blanco-True

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1. Board Chair2. Past Chair3. 1st Vice Chair4. Treasurer5. Secretary

Nancy Cooper and Assoc.Nancy Cooper

AvMed Health PlansJulio Gonzalez

Furman InsurancePhil Grose

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Board Members, 2013-2014

Family Counseling Services Director

Heather Winters

Information and Tech Director

Joaquin InfanteController

Ana Paula Lopez

Chief Financial Officer

Ismael Diaz

Senior Manager of Contact Center and SNAP

Alexandra Schneider

Catherine PenrodChief Executive Officer/President

Monroe County Honorary Board Member

Karen Frank-Noll

Chief Operations Officer

Jeff Struchtemeyer

Human Resources Director

Carolyn BroughtonCommunity Relations and

Development Manager

Amy Crismond

Ana MartinezChief Development Officer

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Senior Staff

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Community Events

2013 All Star Nonprofit Award winners gather proudly with their awards.

Switchboard’s Second Annual All Star Awards was a success. Bringing together over 400 Miami-Dade community leaders and nonprofit industry professionals to honor the all-star nonprofits that serve our community, this

awards show is also Switchboard’s biggest fundraiser of the Fall.

Switchboard’s Women’s Leadership Council and Brickell Magazine partnered for the third year in a row to auction 50 of Miami’s most eligible bachelors for charity. This annual event was held at the Conrad Miami and

attended by hundreds of women.

Event host and news correspondent Diana Diaz is lifted by 50 of Miami’s most eligible bachelors at Singles for Switchboard.

Consolidated Statements of ActivitiesUnrestricted Temporarily Restricted 2014 2013

Public SupportGrants-Federal $1,499,387 $1,499,387 $1,763,647Grants-Local $2,831,977 $2,831,977 $2,092,770Contributions-United Way $108,185 $108,185 $108,985Contributions-Others $198,941 $24,571 $223,512 $108,918Support service revenues $821,131 $821,131 $387,818Fundraising Events $126,790 $126,790 $131,825

RevenuesHELPPages, interest, others $182,624 $182,624 $37,190Donated Services $115,719 $115,719 $155,169

$5,884,754 $24,571 $5,909,325 $4,786,322

ExpensesProgram Expenses $3,887,434 $3,887,434 $3,495,713General and administrative $1,017,364 $1,017,364 $769,461Fundraising $191,041 $191,041 $126,974Support Services $611,204 $611,204 $288,097

$5,707,043 $5,707,043 $4,680,245

Increase in Net Assets before provision for income taxes

$177,711 $24,571 $202,282 $106,077

Provision for income taxes $10,346 $10,346 $3,123

Increase in Net Assets $167,365 $24,571 $191,936 $102,954

Net Assets-Beginning of Year $438,270 $438,270 $335,316

Net Assets-End of year $605,635 $24,571 $630,206 $438,270

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Financial Report, 2013-2014

Unrestricted Temporarily Restricted 2014 2013Current Assets (unrestricted)Cash and cash equivalents $277,630 $24,571 $302,201 $283,065Accounts Receivable-Grants $389,378 $389,378 $376,376Accounts Receivable-Other, Net $170,765 $170,765 $138,599Prepaid expenses and other current assets

$55,109 $55,109 $43,719

Total Current Assets $892,882 $24,571 $917,453 $841,759

Property and Equipment $280,162 $280,162 $281,435$1,173,044 $24,571 $1,197,615 $1,123,194

Liabilities and Net Assets

Current LiabilitiesLine of credit $4,421 $4,421Accounts payable $46,266 $46,266 $133,796Accrued expenses and othercurrent liabilities

$99,151 $99,151 $36,213

Accrued salaries and vacations $245,714 $245,714 $207,037Income tax payable $10,346 $10,346 $3,123Contract advances $10,475 $10,475 $69,301Deferred rent $21,336 $21,336 $21,311Current Portion of Capitalized Lease Obligations

$13,114 $13,114 $64,750

Total Current Liabilities $450,823 $450,823 $535,531

Deferred rent-non current $108,433 $108,433 $129,794

Capitalized lease obligations, less current portion above

$8,153 $8,153 $19,599

Total Liabilities $567,409 $567,409 $684,924

Net Assets $605,635 $24,571 $630,206 $438,270$1,173,044 $24,571 $1,197,615 $1,123,194

Consolidated Statements of Financial Position

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Refused0-11

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18-24

25-34

35-4445-5455-6465-7475+

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Female

MaleRefusedOther

60.5%

37.1%

20.2%23%

43%

8.3%

4%

20.7%

7.7%

16.9%15.6%

17.2%

12.6%

2.2%

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Refused

White

Don’t KnowOtherBlack/African American

Hawaiian/Pacific IslanderNative AmericanAsian

Our 24/7 Contact Center answers the call in English, Spanish, and Creole 365 days per year. We offer assistance by talk, text, and chat.

Contact Center

“I went through a pretty dark time in my life, and I’m now coming out of it. I can’t imagine people going through life’s hardest feelings without anyone there to listen and, well, there you and your organization are...so that’s pretty awesome.”

Total CallsNew Clients 87,760

115,082

Unique Clients Served 89,719

Age

Race

Gender

Switchboard’s Crisis Text Line

answered 62,625 texts this ye

ar!

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Contact Center

Miami-Dade County Homeless Trust - HOMELESS HELPLINESaint Vincent De Paul

Pass It On Ministries - EMERGENCY FOOD PROGRAMMiami-Dade County Homeless Trust - HAND

Catholic Charities - EMERGENCY SERVICES Miami-Dade County Public Housing and Community Development

Miami-Dade County CAA - EMERGENCY FOOD & SHELTER ASSISTANCE NET - CITY OF MIAMI HOMELESS ASSISTANCE PROGRAM

AVN - FOOD ASSISTANCE - PANTRY #1Camillus House - HOMELESS PREVENTION PROGRAM

Top 10 Referrals to Community Programs

Our HELPPages Contains 5,000+ Community Programs

I called after losing my job. I didn’t know where else to turn-- I had no savings, my rent was coming up and I had two kids to feed. I called Switchboard and after talking to a counselor, they helped me get on track. I was hooked up with some great organizations that helped me get off my feet

again, and I never would have known about them without Switchboard.

--Anonymous

Contact Center Staff and Volunteers Work 24/7/365 to Provide Support.

0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%

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Contact Center

Richard Shutes and Grace Morales graduated from LanguageLine Academy and are Certified Bi-Lingual Counselors.

Senior Manager, Alexandra R. Schneider, was recognized by the Miami Foundation as an emerging non-profit leader and was selected for the 2013-2014 Miami Leaders Program.

Switchboard of Miami became reaccredited for AIRS.

Grace Morales and Ana Maria Lasaga attended the Lifeline Crisis Center Follow-Up Conference, presented data, results, and discussions as pioneers of the project.

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2-1-1 Miami-DadeNational Suicide Prevention Lifeline HELPline Cope Hotline Veterans Crisis Line

2-1-1 Collier County 2-1-1 Monroe GLBT Helpline Teen Link Line Disaster Distress Keys Helpline

Seniors Never Alone Program Human Trafficking Line Operation Helping Hands AlphaNet Youth Gang HotlineSouth FL First Responders

Social Services Veteran Families FLYSP Referral/In-PersonJackson System Rape Treatement Center

Switchboard’s Specialty Lines

In 2014, Services Were Expanded-- Switchboard Now Offers Talk, Text, & Chat

ASIST provides prevention skills to all.

Demian Laudisio leads the QPR training.

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Our QPR Gatekeeper training is provided as a community outreach

workshop in conjunction with the FL Youth Suicide Prevention Project and the University of South Florida. CEU’s are available for licensed professionals and the trainings are customizable based on each audience. Contact Switchboard to book your training today by calling (305) 358-1640 and asking for the Suicide Prevention Department.

Suicide Prevention ProgramSwitchboard’s suicide prevention and intervention trainings are available to

professionals who work with individuals of all ages.

Created by LivingWorks, ASIST is a two-day highly interactive and practice-oriented workshop for caregivers who want to help prevent the immediate risks of suicide The workshop provides tools necessary to encourage the continuation of life--no matter the challenges faced. Contact Switchboard to book your training today by calling (305) 358-1640 and asking for the Suicide Prevention Department.

We held 11 QPR Trainings, with 119 people trained in total.

Our counselors held 3 ASIST trainings, with 55 people trained in total.

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Youth Development ProgramOur Youth Devleopment Program provides youth in 12 Miami-Dade schools and one university with the skills to make choices that will positively impact their lives.

Family Empowerment Program (FEP) provides youth, guilty of a minor juvenile offense. the opportunity to expunge their record by completing a 13-week program involving tutoring, counseling, community service, and family-involvement.

Teen Outreach Program (TOP) is a substance abuse prevention program designed for LGBTQ students attending Miami Norland Senior High.

Sweetwater en Acción promotes, empowers, and develops community partnerships to benefit the residents of Sweetwater.

Project SUCCESS is available at several middle schools and provides a forum for students to explore attitudes and behavior related to alcohol, drugs, sexuality, cultural norms, and educational success.

Project WISE is a program designed to promote STD, HIV, and teen pregnancy prevention.

Project PROTECT is based in Florida Memorial University and aims to educate students with STD and unintended pregnancy prevention.

Two Female students were standing outside the Project PROTECT office discussing whether or not to go get tested for HIV. Finally they knocked on door and asked about getting tested. Health Educators answered all their questions and referred them to health department on campus to get tested. Project PROTECT gave them the courage to get tested and the information they learned

from the program changed their attitudes and behaviors toward having risky sex.

Success Story

Project PROTECT at FMU

Project WISE Students

Total Number of Youth and Families Enrolled in our Youth Development Programs: 1,713

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American Indian / Alaska / Hawaiian

Other

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Refused

Our Clients

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Help Me Grow Program

Total Referrals Received: 2,158Total Number of Screenings Provided: 1,607

Help Me Grow is part of a national initiative designed to identify children at-risk for developmental or behavioral disabilities, and connect them with

community-based programs.

Services Offered:

Over the Phone In the Office At Home

The Children’s Trust, Allegany Franciscan Ministries, Parent to Parent, CCDH, United Way, Early Learning Coalition, The Children’s Movement, University of Miami, Miami Dade County Public Schools, Women and Infant Children (WIC), and Healthy Start Coalition, among

other community organizations.

Community Partners

Serving Ages 0-8 Years Old

36%

31%

21%

11%

1%

Help Me Grow Serves Ages 0-8

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The collaborative approach between Switchboard and Family Counseling Services was taken to ensure that people in need throughout Miami-Dade County will continue to be served in the most efficient way possible by a highly trained team of dedicated professionals.

“With the assistance of a professional merger expert, both Boards studied multiple possibilities and, after two years, concluded this merger made financial, cultural and logical sense,” said Catherine Penrod, CEO of Switchboard. “Of course, the decision was not easily

made. Both organizations have a true commitment to mission, and were only able to come to this point, because of the comfort level after the intense analyses were completed,” Penrod added.

The organizations plan to capitalize on their strengths to expand services for Miami-Dade County residents. “We hope to be a role model for other nonprofit collaborations that seek a win-win outcome for their respective organizations and their consumers,” said Yolanda Valencia, former Board Chair for FCS.

Family Counseling Services provides an array of specialized mental health services for families, including Infant Mental Health, Sexual Violence Intervention, Violence Prevention Education, Care Coordination and Family Therapy. Clients range from infants, children and adolescents, to adults and caregivers. The organization offers individual, group and/or family therapy, children’s case management services, outreach education as well as psychological testing and evaluation. FCS is also focused on providing geographically-driven programs in community neighborhoods.

FCS served a total of 1,023 clients who received intensive services. When we include the numbers for those that attended workshops, events, parenting follow-up etc. the total number served is 3,000.

Family Counseling Services (FCS)Effective July 1, 2014, Family Counseling Services of Greater Miami joined

Switchboard as its new division, based in Kendall, FL.

The Valencia Family and Galleria Farms made a large donation to FCS in 2014.

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Helpline of the Florida KeysEffective July 1, 2014, 2-1-1 Helpline of the Florida Keys joined Switchboard as

its new division, based in Key West, FL.

When Helpline of the Keys realize that it was unable to continue providing its services, they contacted Switchboard. This enabled Switchboard’s reach throughout the Florida Keys. Switchboard is proud to serve this vibrant island community.

Primary Language of SeniorsSpanish EnglishCreoleFrench

1%3%

31%65%

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Seniors Never Alone Program (SNAP)

Miami, MIAMI GARDENS, North Miami, Carol City, CORAL GABLES, Cutler Bay, Doral, DOWNTOWN, Homestead, Hialeah, Hialeah Gardens, Miami Beach, OPALOCKA, North Miami Beach, NORTH MIAMI, Surfside, SWEETWATER, and Westchester

Areas Served

42,377Calls Made to Seniors

177 Number of

New Seniors Enrolled

Total Seniors

Enrolled 867

22% Men 78% Female

Gender of Seniors

Our Senior Never Alone Program provides weekly reassurance calls to homebound seniors 65 years or older. The program is available in English, Spanish, and Creole.

We Thank Our Supporters

Victoria &Associatescareer services

®

ROSENBERGFAMILY FOUNDATION

Giving as a Family

Michael and Diane

Thank you to the countless individual donors who support Switchboard every year.

w w w . b r i n k e r . c o m

¨

is proud to support

www.switchboardmiami.org190 NE 3rd StreetMiami, FL 33132

Switchboard of Miami, Inc is a 501 (c) 3 organization. Registered with the Florida Department of Agriculture and Consumer Services, Registration #CH1235. No amount of contribution is paid to a professional solicitor and 100% of each contribution is retained by

Switchboard.

P: (305) 358-1640 F: (305) 377-2269

A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE 800-435-7352 WITHIN THE STATE. REGISTRATION DOES NOT IMPLY

ENDORSEMENT, APPROVAL OR RECOMMENDATION BY THE STATE.

Switchboard of Miami counsel, connects, and empowers people in need.