2013 annual report.indd

GUIDING PRINCIPLES

MISSION"TAKING CARE OF PEOPLE"

VISION"BE THE BEST WE CAN BE,

IN ALL THAT WE DO"

VALUEOUR CORE VALUES ARE

NON-NEGOTIABLE: • INTEGRITY • TREATING PEOPLE WITH DIGNITY AND RESPECT

Organizational Chart.........................1Honoring a Legacy............................2Executive Staff..................................4Offi ce of the Sheriff...........................5Financial Services.............................7General Services...............................8Corrections......................................10Law Enforcement............................12Sheriff’s Offi ce Performance...........15

Produced by Professional Compliance Bureau Commander Mary Fagan / Design and Layout

by Publications Specialist Jennifer L. Smith

Dear Citizens of St. Johns County:

I am pleased to present to you the 2013 St. Johns County Sheriff’s Offi ce Annual Report. This report provides you, the citizens of our county and visitors alike, with a glimpse of how our agency functions. The report is divided into sections which outline our organizational structure and present an overview of each facet of our multi-functioning law enforcement agency. Also included are specifi c facts and statistics for 2013, which provide a more complete understanding of how our resources are utilized.

In 2013, one of our agency’s most meaningful events was the renaming and dedication of the Sheriff’s Offi ce Complex in honor of the late Sheriff Neil J. Perry. The Neil J. Perry Criminal Justice Complex serves as a refl ection of the excellence in leadership and integrity in which Sheriff Perry so righteously served the citizens of our community during his exemplary law enforcement career. For those of us who worked under Sheriff Perry’s tutelage, Neil played an integral part in cultivating this agency to its present-day status of an organization fi lled with committed and unwavering professionals who share the same goal and give their all every day. I am certain Neil’s legacy will continue to have a profound effect on our agency in the many years to come.

Several other highlights of 2013 include an agency-wide reorganization within our law enforcement and corrections components. Several management positions were added and/or reassigned in order to increase accountability and maximize effi ciency throughout the daily operation of the offi ce. Communications technology was updated as our agency switched from an aging VHF radio system to a more robust 800 MHz system, resulting in expanded coverage throughout the county. Our agency also initiated a more modernized use of social media to better relay our messages to the public.

In Fiscal Year 2013, our agency remained steadfast in its approach to conservative budgeting as we continued to uphold the fundamental standards that we have displayed through good stewardship of public funding and the public trust. Although challenging times may still lie ahead, our agency is ardently committed to fulfi ll the obligations expected by both county government as well as the citizens of St. Johns County. Our budget is presented in good faith and is one that I believe will allow us to provide premier public safety services as well as maintain community excellence for those we serve.

I am proud to serve as your elected Sheriff and will continue to be accountable for the management and operations of your Sheriff’s Offi ce. Our agency’s mission statement is “Taking Care of People,” and I believe we successfully achieve that mission as each and everyone of our personnel stands ready to assist you at any time. Please do not hesitate to contact me at (904) 810-6601 or [email protected]. Thank you for taking the time to get to know us better.

Sincerely, David B. Shoar Sheriff of St. Johns County

SHERIFF

Professional Compliance -Intelligence-Led Policing-Planning and Research-Professional Standards-Publications-TrainingInternal Affairs

Offi ce of the SheriffCommunity Affairs-Courtesy Desk-Crime Prevention-Honor Guard-Media-PAL-Programs-Victim Advocates-Volunteers

AdministrativeAdministrative-Archives-Archives-Central Records-Central Records-Field Offi ces-Field Offi ces

Benefi ts-Exposure Control-Exposure Control-Family Medical Leave-Family Medical Leave-Liability-Liability-Restricted Duty-Restricted Duty-Risk Management-Risk Management-Workers’ Compensation-Workers’ Compensation

Fleet Management-Radio Shop-Radio Shop

Human ResourcesHuman Resources-AA/EEO-AA/EEO-ADA-ADA-Personnel-Personnel-Employment Services-Employment Services

Information Technology

Detention-Inmate Custody

Judicial Process-Civil Process

Support Services-Admissions & Release-Inmate Programs-Transportation-Work Release

Regional/District Command-North Region: NW District NE District-South Region: SW District SE District-Beach Patrol-District Detectives-Patrol Deputies-Reserves-Youth Resource Deputies

Finance-Accounting-Accounts Payable-Grants-Payroll

Fiscal-Budget

Purchasing

-Communications: Alarms, E-911, Switchboard, Telecommunications and Validations

-Evidence: Crime Scene, Latents, DNA Swabs and Property Room

-Government Services: Bailiffs, Courthouse Security, Criminal Registration and Fingerprints

-Traffi c: Public Service Assistants, School Crossing Guards

Central Command

-Investigations: Cold Case, Cyber Crimes, Financial Crimes, Robbery/Homicide, Polygraphs, Special Victims, State Attorney’s Offi ce Liaison, U.S. Marshals Task Force

-Special Investigations: DEA Task Force, HIDTA Task Force, Vice and Narcotics

-Special Operations: Aviation, Bomb Team, Crisis Intervention Team, Crisis Negotiation Team, Dive Team, K-9, Marine Unit, Mobile Field Force, Special Weapons and Tactics and Unifi ed Command Center

GENERAL COUNSEL

Matt Cline

UNDERSHERIFF

Joel Bolante

DIVISION OF GENERAL SERVICES

DIVISION OF CORRECTIONS

DIVISION OF FINANCIAL SERVICES

DIVISION OF LAW ENFORCEMENT

Becky Hesson Joel Bolante, Interim Art May Raye Brutnell

St. Johns County Sheriff’s Offi ce2013 Annual Report 11

On May 14, 2013 Sheriff David Shoar, local and state offi cials, current and retired Sheriffs, the family of the late Sheriff Neil J. Perry, and the men and women of the St. Johns County Sheriff’s Offi ce dedicated the St. Johns County Criminal Justice Complex in memory of Sheriff Perry. On June 19, 2012, the St. Johns County Board of County Commissioners passed and

adopted a resolution recognizing the complex as the “Neil J. Perry Criminal Justice Complex,” in memory of Sheriff Perry and his extensive and successful law enforcement career.

Sheriff Shoar’s Reflections on the Renaming and Dedication of the St. Johns County Sheriff’s Office Criminal Justice Complex On hand for the ceremony were members of Sheriff Perry’s family, his wife Syd, his son Keith and his wife Tammy, his daughter Michele and her husband Doug, his daughter Missy and her husband Art, Neil’s sister Dr. Ione Perry, Neil’s brother Noel and his wife Cindy and Neil’s brother Paul’s wife Mary, Paul passed away a few years ago and all of Neil’s many grandchildren and extended family.

The dedication, which resulted from a resolution passed by the St. Johns County Commission last year, was specifi cally designed to recognize one of St. Augustine’s favorite sons, a friend to us all, a mentor to many and one of the brightest lights that has ever served the noble profession of law enforcement, Sheriff Neil J. Perry.

Sheriff Perry’s family members: son Keith, daughter-in-law Tammy, granddaughter Taylor, daughter Missy, and his wife Syd.

Sheriff Perry began his law enforcement career as a St. Augustine Police Offi cer in 1968.

St. Johns County Sheriff’s Offi ce2013 Annual Report22

According to St. Johns County Resolution 2012-175, Sheriff Perry began his law enforcement career as a St. Augustine Police Offi cer in 1968, becoming a Deputy Sheriff in 1974. He was elected Sheriff in 1984 and was re-elected four times before retiring in 2004. Sheriff Perry also honorably served his Country for thirty-nine years in the armed forces and retired as a Colonel in the Florida National Guard.

It was altogether fi tting that we dedicate our criminal justice complex to our friend Neil. Not because it is a sentimental endeavor, but rather because it will serve as a reminder to the generations that come after us what is possible for a man to accomplish who is born into a loving, modest family and who clearly understands, to use Sheriff Perry’s phrase, “Doing the right things for the right reasons even when no one is watching.”

Though many of us will be forgotten by future generations, last month’s dedication will stand as a strong testament to Sheriff Perry and what he created here on these grounds.

The buildings here were constructed by others. Myself and other former Sheriffs certainly did our best to meet the demands of our community as we understood them, but Sheriff Perry created the culture here, a culture that endures today, a culture with the right mix of vision and action with only non-negotiable integrity leading the way forward.

I remember after assuming offi ce I told the members of this wonderful agency that I was, metaphorically speaking, entering the house that they built, that Sheriff Perry built, though I and my successors may re-arrange some of the furniture, this is Neil’s house and in my view, it always will be.

Upon assuming offi ce, I asked Sheriff Perry what the three most important things were that he wanted me to accomplish during my tenure. Sheriff Perry made three demands and believe me they were demands, not requests. The fi rst and most important one was to take care of the people that work here. You see for Neil it was always about others.

Some may view this dedication as a “legacy” and therein lies the irony, the only legacy Neil cared about was taking care of the folks that work here, taking care of our citizens and perpetuating outstanding law enforcement. He didn’t aspire to leave legacies manufactured from steel, concrete and glass; he only cared about what others have called “legacies of the heart.”

There were many VIP’s on hand for the dedication, but on that day, the only Very Important Person that we recognized and saluted was Sheriff Neil J. Perry. It was my privilege to be a part of the offi cial dedication of the Neil J. Perry Criminal Justice Complex, and, for me personally, Neil will always be the only Sheriff of St. Johns County.

St. Johns County Sheriffs: Neil J. Perry 1985 - 2004, Francis O’Loughlin 1981 - 1985 and David B. Shoar 2004 - Present


FRONT ROW, LEFT TO RIGHT: General Counsel Matt Cline, Commander Jason Sheffi eld, Commander Charles Bradley, Sheriff David B. Shoar, Undersheriff Joel Bolante, Director Raye Brutnell and Director Becky Hesson. BACK ROW LEFT TO RIGHT: Commander Mary Fagan, Commander Steve Colson, Chief Steve Berman (Reserves), Commander John Donlon, Chief David Messenger, Director Art May, Commander Thomas Quintieri, Commander Chuck Mulligan, Commander Chris Strickland, Commander Brian Lee, Commander Brian Harrington and Commander Sam Williams.

Sheriff Shoar promoted three members to the rank of Lieutenant and one to the rank of Commander during one of the promotional ceremonies in 2013. Pictured above from left to right are LT Skip Cole, LT Bill Werle, Sheriff David Shoar, CDR Brian Harrington and LT Shawn Lee.

The baby boomers in Executive Staff began their departure from the Sheriff’s Offi ce in 2013 providing opportunities for continued leadership and excellence with many newly appointed staff members. This in turn opened up vacancies in many ranking positions allowing numerous individuals to further their leadership career path with the Sheriff’s Offi ce.

This occurred during the fi rst year of implementing the new Promotional Policy. The previous promotional policy required candidates to take a written examination covering policy and procedures once every three years. Whenever a ranking position became available, an oral board was held to interview the prospective candidates. This resulted in a ninety (90) day list of the top three (3) candidates from which the Sheriff could select to fi ll the vacancy.

The new policy requires the written examination to be taken yearly, followed by an oral board of objective-type/scenario-based questions, and culminates with an executive evaluation of each candidate. Based on an average scoring of the three (3) steps, added in with points from the Eligibility Assessment Sheet, a top fi ve (5) list is created for the Sheriff to make selections from. The new promotional process produces excellent candidates from which the Sheriff is able to select for ranking positions.

During 2013, each Division experienced opportunities for renewed leadership, guidance and direction to embrace the ever changing challenges faced by the Sheriff’s Offi ce. There was a combined total of twenty-three (23) promotions and appointments in 2013.


The Intelligence-Led Policing section continues to explore and utilize new initiatives to aid investigators with criminal investigations. Social media tools and comprehensive data bases are sources from which crime analysts draw needed information to formulate intelligence for detectives to follow-up on. One of the newest initiatives utilized by crime analysts is facial recognition technology. The Sheriff’s Offi ce is able to tap into software developed by the Pinellas County Sheriff’s Offi ce that is equipped with automated face recognition searching and comparison techniques. Facial recognition technology has improved dramatically in recent years, and the Sheriff’s Offi ce personnel look forward to using this image database to assist in criminal investigations.

Intelligence-Led Policing (ILP)

On January 8, 2013, The Honorable County Court Judge Charles Tinlin administered the oath of offi ce to Sheriff David B. Shoar, who was elected to serve a third term. He was elected Sheriff of St. Johns County in 2004; ran unopposed in 2008 and 2012. His law enforcement career began in 1981 with the St. Augustine Police Department where he served as a:

• Patrol Offi cer, • Sergeant, • Operations Commander, • Administrative Services Commander until 2000, and • Chief of Police from 2000-2004.

In addition to his law enforcement career, Sheriff Shoar served twenty-four (24) years in the Florida Army National Guard, retiring as a Major, and as an adjunct professor at St. Johns River Community College.

In 2013, he was elected by the Florida Sheriffs Association’s (FSA) 67 voting members to serve as

Internal AffairsShawn Lee was promoted to the rank of Lieutenant to oversee and manage the Internal Affairs Unit. In addition to Lieutenant Lee, the Internal Affairs Unit is staffed with two full-time detectives, a civilian volunteer, and a sixty (60) day temporary duty assignment by a corporal or sergeant. The temporary duty assignment was designed as a leadership training opportunity for corporals and sergeants providing them with fi rst-hand experience with the internal affairs process, investigating complaints, understanding of the Offi cer Bill of Rights, and disciplinary procedures. To date, a total of sixteen (16) corporals and sergeants have rotated through what has been determined as a very valuable learning experience.

ILP Crime Analysts use Facial Recognition software to assist in identifying suspects.

the Vice President of the non-profi t association. The FSA is supported by over 3,500 business leaders, and 130,000 private citizens. Sheriff Shoar takes pride in leading the men and women of the St. Johns County Sheriff’s Offi ce and is honored to serve the citizens of St. Johns County.



CITIZEN SURVEYSA citizen survey conducted in 2013 was used to measure performance of the agency through the perception of the service population. The survey was advertised on the Sheriff’s Offi ce website, on the Sheriff’s Offi ce Facebook page, and through deputy sheriffs who provided citizens, contacted on calls for service, with a link (printed on a business card) to the survey.

While a majority of the survey questions were designed to compare performance and attitudes of citizens in related areas, specifi c questions regarding operational initiatives were asked regarding Intelligence-Led Policing, decentralization, budget, service delivery, and social media.

Responses to these questions are valuable in formulating strategies for budgeting, staffi ng, and the optimization of operations, which all lead to more effi cient usage of tax dollars. The measures given by respondents were high and indicate an overall high level of satisfaction with the Sheriff’s Offi ce by the citizens.

• 95% of respondents had a favorable overall opinion of the Sheriff’s Offi ce.

• 90% found the conduct of deputies to be professional.

• 89% indicated the deputies handled their situation properly.

• 88% reported being treated fairly by deputies.• 88% feel comfortable with the Sheriff’s Offi ce.• 86% found telephone response to be courteous.• 85% believe the Sheriff’s Offi ce would

investigate complaints fairly. Citizens’ familiarization and opinions of operational initiatives:

• 91% believed Tasers are effective tools.• 28% were aware of the Intelligence-Led

Policing Concept.• 25% were aware of the Sheriff’s Offi ce District

Concept.• 12% were aware of District Command.

Budget opinions:

• 44% indicated the Sheriff’s Offi ce budget was about right.

• 49% of respondents believed the Sheriff’s Offi ce budget was too low.

Chuck Mulligan was appointed as the Commander of the Community Affairs Bureau, and Catherine Payne, assigned to the same Bureau, was promoted to the rank of Sergeant. The Community Affairs Bureau is comprised of Media Relations, Crime Prevention, Victim Advocacy, and the Courtesy Desk (main lobby of the Sheriff’s Offi ce).

In 2013, the Community Affairs Bureau concentrated on using social media tools and technology to assist in disseminating information that is relevant and essential to communities in St. Johns County. Social media sites have become increasingly popular, and the tools assist in getting Sheriff Shoar’s message directly to the community. The St. Johns County Sheriff’s Offi ce Facebook page currently has 9,601 “likes.” When the page was launched two years ago, there were less than 300 followers, which translates to a fast growing following.

Also launched was an Instagram site, where photographs are shared with the public. This includes “Throw Back Thursday,” where historical photos from the county and Sheriff’s Offi ce functions are posted. The public’s continued support and communication have aided in social media awareness.

Community Affairs Bureau

Other initiatives in 2013 included a complete reconstruction of the agency website, along with the introduction of a new Sheriff’s Offi ce App. The new design has a simpler navigation, providing a user friendly platform for the public to access information about the Sheriff’s Offi ce.

The new App was released in the beginning of December and had over 5,400 users by the year’s end.

• The App allows users to obtain up-to-date information directly from the Sheriff’s Offi ce through “push notifi cations.” Media relations personnel have the capability to alert the public on traffi c issues, weather concerns, and public safety issues.

• The technology also allows for linked access to the Sheriff’s Offi ce website and social media portals. Sheriff Shoar sees this as “a great and cost effective tool for law enforcement to inform the media and the public of important information.” Users can download the application for free by searching for “SJSO.”


Raye Brutnell was appointed by Sheriff Shoar to the position of Financial Services Director at the beginning of 2013. The Financial Services Division is responsible for the professional functions related to the various aspects of fi nancial management for the St. Johns County Sheriff’s Offi ce. Director Brutnell oversees the budget process, and also manages the entire fi nancial cycle of the fi scal year including the year-end external audit and fi nancial statement preparation.

Sheriff Shoar has remained vigil in his fi scal prudence with the Sheriff’s Offi ce budget. Director Brutnell embraced this challenge to remain conservative with the preparation and presentation of the Fiscal Year 2013/2014 budget to the county commissioners. The budget request refl ected an increase of $3.5 million. Over fi fty percent of the increase was based on uncontrollable mandates and other market-driven issues.

TOTAL BUDGET: $51,537,968

SHERIFF’S OFFICE 2013 BUDGET

BY CHARACTER

Operating$9,961,845

19.33%

Personal Services$40,752,569

79.07%

Capital Outlay$823,554

1.6%Debt

Service0%

It encompassed:• increases to health

insurance rates of $400,000,

• Florida Retirement System rate increases costing $950,000, and

• mandated health insurance coverage for retirees totaling $600,000.

The remainder of the increase not mandated included:

• nine new corrections deputies, and

• four new communications operators.

70,000,000

60,000,000

50,000,000

40,000,000

30,000,000

20,000,000

10,000,000

0

St. Johns County Sheriff’s Offi ce Fiscal Budgets

2004

-2005

2010

-2011

2008

-2009

2006

-2007

2005

-2006

2007

-2008

2011

-2012

2009

-2010

2012

-2013

Raye Brutnell, the Sheriff’s Director of Financial Services told the commissioners, “Keep in mind that over fi fty percent of our increase is uncontrollable and encompasses increases to health insurance rates, Florida Retirement System rate increases and mandated health insurance coverage for retirees contributions.” The county commissioners commended Sheriff Shoar for his agency’s delivery of public safety services and did not question the budget increase.

SHERIFF’S OFFICE 2013 BUDGET BY FUNCTION

Bailiff$1,507,163

2.92%Corrections$16,274,154

31.58%

Law Enforcement$33,756,651

65.5%


The General Services Division experienced signifi cant changes including a name change from the Administration Division. While over the years, this Division has been reshaped several times, but it was the fi rst time a name change occurred. The new name better defi nes the overall responsibilities of the Division, as it takes on the vast majority of civilian support functions that are vitally important to the agency’s operation. The Division experienced new leadership as well. Becky Hesson was appointed as Director, replacing longtime Director Susan Donlon. Additionally, two management positions were fi lled, Technical Services Commander and Benefi ts Manager.

The focus during 2013 was on:• observation,• planning, and• action for all Units of the Division.

Becky Hesson was appointed as Director of the General Services Division by Sheriff Shoar.

Benefits Unit

Benefi ts Manager Terri Marcum was hired, allowing the benefi ts function to split from the Human Resources Unit. This has provided a pro-active support in the areas of workers compensation, retirement, health insurance and risk management services. Accomplishments for 2013 include:

• Florida Retirement System workshops hosted for employees.

• On-line enrollment implemented for health insurance open enrollment to streamline the process.

• Indexing established for the purpose of scanning all employees’ medical and workers compensation fi les, eliminating the need for storage of paper fi les and allowing easier access.

Records ManagementThe personnel assigned to Records Management maintain reports produced by deputies and arrest fi les. They also collect and prepare the statistics for the Uniform Crime Report that is reported semi-annually to the Florida Department of Law Enforcement, which sends the information to the Federal Bureau of Investigation. The statistics are then published in the Annual Report of Crime in the United States.

Personnel from the Records Section are also tasked with staffi ng the District Offi ces, which provides county residents with a closer geographical access for their Sheriff Offi ce services. An adjustment was made with the hours of operation at the Southeast District Field Offi ce this year, which is now open to the public on Mondays and Fridays from 8:30 a.m. to 4:30 p.m. This allowed for more effi cient use of Sheriff’s Offi ce personnel at the Main Offi ce. Offi ce space in the Records Section was also renovated to provide a more effective work area for personnel.

Human ResourceThe Human Resource Unit administers:

• the personnel recordkeeping system, • inventory of positions, • census of employees, • addresses of all employees, and• other employment related fi les necessary to

comply with state and federal labor law. Many enhancements were achieved in the HR processes to eliminate redundant or unnecessary efforts. The most signifi cant of these changes was to the agency promotional process. The policy was completely overhauled, which changed the creation of a ninety (90) day list to that of a list that would be in effect for one year. Agency feedback indicates favorable approval of the new process that will serve the agency for many years to come.

One area that received a great deal of attention was policy vs. practice. With the 2014 CALEA and CFA assessments for reaccreditation on the horizon, all policies were reviewed to determine where changes were needed and to ensure practice mirrored policy. Several policies received minor changes, while other policies such as Organization, Social Media, Random Drug Testing, and Promotional all received major updates. A thorough review of each position in the Division and its assigned responsibilities was completed and several changes were made to increase effi ciency and effectiveness.

EMPLOYEES

Full-time572

Part-time170

Full-time Sworn

374

Part-time Sworn

62

Part-time Civilian

108

Full-time Civilian

198


Technical Services

Jason Sheffi eld was hired and appointed as the Technical Services Commander. He brings a great deal of experience in project management, fi nancial planning, and team leadership to the Sheriff’s Offi ce. He has taken on the task of liaison with the County on all agency building maintenance and growth needs, and he is also responsible for the Fleet and IT Units.

The Fleet Unit is responsible for over 600 vehicles and other rolling stock. A few of the accomplishments for this Unit in 2013 include:

• Fleet Supervisor Rick Ferraro was promoted to Fleet Manager.

• After several years of placing the agency fl eet rotation on hold, a plan was reinstated to see the patrol fl eet rotated every four years. Fifty-two (52) vehicles were purchased to begin the process.

• The Unit increased its personnel through an organizational restructuring that placed the Radio shop under the command of the Fleet Unit and the hiring of a part-time fl eet specialist.

FLEET

The IT Unit is responsible for thousands of phones, computers, printers, etc. Highlights from the IT Unit in 2013 include:

• Frank Everett promoted to Supervisor in the IT Unit.• Personnel increased by two full-time positions.• Offi ce space and storage area expanded.• New disaster recovery plan implemented.• Transitioned to a Voice-Over Internet Protocol phone system.• Installed computers and printers in new Patrol fl eet.• Assisted in the remodeling of the Communications Center.

INFORMATION TECHNOLOGY (IT)

The fl eet rotation plan was reinstated this year with the purchase of Ford Police Package Interceptors designed to handle the rigors of law enforcement. The vehicle has numerous “offi cer protection” features that include:

• Remarkable steering wheel switches to reduce driver distraction. The original switch functions were removed to allow Law Enforcement Offi cer functions in its place.

• Blue tooth technology to prevent Deputy from looking down at their phone. The calls are answered via steering wheel and transmitted through the car speakers.

• 75-MPH Rear-Crash Tested• Structural Integrity• Personal Safety System• Safety Canopy System• Side Airbags• Reverse Sensing System• Rear Cameras


The Corrections Division experienced a variety of events in 2013. Renewed leadership created an energetic, enthusiastic approach to day-to-day operations as well as the future. Change at the top brought about:

• reorganization of the Division, • valuable training, and• a strategic plan for the years ahead.

Undersheriff Joel Bolante accepted the challenge as interim Director of Corrections while maintaining his duties as Undersheriff. New appointments by Sheriff Shoar included:

• Connie Reams to Chief, and • Steve Colson to Commander.

This new leadership of visionaries brought organizational changes with regards to unity of command and span of control to allow for a more effi cient and effective operation. Offi cer training was scrutinized resulting in additional education to enhance deputies’ knowledge, skills and abilities to perform their assignments.

A solid, thorough, and well-established operational plan including a strategic component was also put together outlining a clear path for the Division to follow.

There were also two promotions:• Larry Durden was promoted to Lieutenant,and• Frank Godino was promoted to Sergeant.


The Corrections Division hosted the Florida Corrections Accreditation Commission (FCAC) assessors for a three-day onsite assessment of the Corrections Division. The Corrections Division was fi rst accredited June 22, 2004.

Undersheriff Bolante appeared before a Panel Review of FCAC Commissioners on June 25, 2013 to answer questions regarding the fi nal report by the assessors. Undersheriff Bolante provided highlights to the Commissioners of the Sheriff’s Offi ce Corrections Division to include the integration of corrections deputies working conjointly with law enforcement deputies.

Corrections offi cers serve on some of the Sheriff’s Offi ce special teams to include:

• Clandestine Lab Enforcement Team, • Mobile Field Force, and• The Honor Guard.

Law Enforcement and Corrections deputies attend In-Service Trainings together; corporals and sergeants participate in the Internal Affairs temporary duty assignment; and the chief pilot for the Sheriff’s Offi ce is a Corrections supervisor.

The Commissioners shared this information with the full commission stating St. Johns County was an exemplary agency to follow with the manner of amalgamating Corrections and Law Enforcement deputies together in assignments. The FCAC Commissioners recommended and granted the St. Johns County Sheriff’s Offi ce with its third reaccreditation.

Florida Corrections Accreditation Commission (FCAC)

The Corrections Division personnel developed a Strategic Plan that will serve as the foundation for an ongoing, proactive process of assessing the divisional needs and directing resources in order to achieve the established goals and objectives as effectively and effi ciently as possible. The current economic environment dictates that the organization be responsive to the changing environment and anticipate fi nancial, technological and community needs. The plan will:

• provide unity of direction, • promote growth, and • develop the Division’s most valuable asset, human capital.

A SWOT Analysis was conducted to pinpoint the Detention Center’s strengths, weaknesses, opportunities and threats. This comprehensive assessment identifi ed the internal and external factors that affect the Detention Center and its ability to provide the service that is expected. The results of the analysis were utilized to develop a plan that builds on the strengths, overcomes the weaknesses, capitalizes on the opportunities and minimizes the threats.

A Strategic Planning Committee will ensure the following is completed each year:• Assessments will be conducted with supervisory personnel at all levels for the purpose of conducting a SWOT analysis and

for the generation of ideas that will be utilized for future planning.• The Committee will continue to focus on the results of the SWOT Analysis and determine the future course of the division.• Revisions will be made to the multi-year plan with updates for the goals and objectives as necessary, and ensure the plan is

consistent with the grand strategy of the agency.

The Strategic Plan will coincide with the annual budget process, and Division plans will be aligned with the agency’s goals and objectives. There will be follow up assessments quarterly to determine progress made toward the attainment of the goals and objectives. Any necessary modifi cations will be made during these assessments.

Corrections Strategic Plan


The Law Enforcement Division is comprised of:• the patrol function, • investigation units, • courthouse security, • traffi c unit, • school resource deputies, • communications, and • special teams.

2,150

2,100

2,050

2,000

1,950

1,900

1,850

1,800

1,750

1,700

St. Johns County Total Index CrimesSemi-Annual UCR 2010 - 2013

2010 2011 2012 2013

All of these law enforcement components work together to provide for the security, safety and well-being of the citizens of St. Johns County. To better serve and protect the citizens, Sheriff Shoar reorganized the Sheriff’s Offi ce in 2011 by implementing a decentralized organizational structure consisting of four geographical districts, and adopting an Intelligence-Led Policing concept. A District Commander oversees each district and maintains a vigil on the criminal element in their assigned geographical area. All available resources are used to attack emerging crime trends and known offenders are identifi ed and monitored.

The Semi-Annual Uniform Crime Report (UCR) for 2013 indicates this approach continues to be successful. The UCR provides crime statistics as indicators of crime and criminal activities in law enforcement jurisdictions throughout the nation. Since the implementation of District Command in 2011, the Semi-Annual UCR shows a continued reduction of crime in St. Johns County.

District Commanders report monthly to the Sheriff and Undersheriff on the criminal element in their assigned Districts at the Joint Strategic Accountability and Crime Control meeting (J-STACC).


LeadershipSeveral members in the Law Enforcement Division ascended in leadership positions throughout 2013. Sheriff Shoar appointed Brian Harrington to the position of Commander in the SE District. Scott Beaver, Howard “Skip” Cole, and William Werle were promoted to the rank of Lieutenant. New Sergeants assigned to patrol included Kevin Cronin, Jim Priester, Robert Dean, Keith Oke and David Zufelt. Nadyne Snyd was promoted to the rank of Sergeant in the communications center.


800 MHzIn December of 2011 the county entered into negotiations with Motorola to build a new modern countywide 800 MHz radio system. The primary focus of the RFP was to provide a modern, state-of the-art, public safety radio communications system that would replace the obsolete legacy equipment, improve radio coverage throughout the county, and provide suffi cient capacity to support the users now and into the future. The radio system would be County-owned and operated with Law Enforcement being one of the primary users. Some of the new features of the system include:

• Eleven (11) site, fi fteen (15) channel linear IP simulcast digital trunked P25 Radio System.

• Robust, redundant loop Microwave network.• 27 MCC7500 IP console dispatch positions.• Regional Interoperability.• Redundant system backups and fail safes.

The systems build required signifi cant planning and preparation. The backup PSAP (Public Safety Answering Point) was confi gured with the new dispatch consoles as well as CAD and 911 workstations. The plan called for communications to move to the backup PSAP on the cutover date and start operations on the new system. While at the backup PSAP, the main communications center would have the old legacy equipment removed and the seven new MCC7500 dispatch consoles installed.

Some of the logistics involved in the cutover included: • Creating multiple talk group templates for Patrol,

Corrections, Investigations, Special Operations and Administration for the various radios.

• Build out of the Backup PSAP for radios, phones, 911 and network connectivity.

• Issuing hundreds of new portable radios and the installation of hundreds of mobile radios.

• Refi t of the main dispatch center to include the removal of the old legacy equipment and the installation of the new equipment.

• The collection and inventory of the old portable and mobile radios.

• Coordination of weeks of coverage testing.

On March 18, 2013 at 0600 hrs, the sheriff’s offi ce signed off on its old VHF radio system for the last time and switched over to the new 800 MHz radio system. After months of planning and preparation, the switchover was seamless. Deputies needed to just turn off their old radios and turn on their new APX 6000 portables radios. For the Sheriff’s Offi ce, this switch occurred while still working in-progress calls.

Concert promoters for Mumford and Sons work through logistics of big concert in St. Augustine, 6:42 PM, Apr 9, 2013 http://www.fi rstcoastnews.com/news/story.aspx?storyid=307996 Printed with permission by First Coast News.

In the months to follow, system coverage testing resulted in a better than 98% coverage throughout the county. This testing consisted of both voice quality and signal quality using a portable radio in a vehicle. The results were better than the requirements. The Sheriff’s Offi ce now has coverage in areas of the county where it never had coverage before. Coverage also extends well in to the surrounding counties.

The fi rst real time true test of the system occurred during the Mumford and Sons Gentleman of the Road Tour, September 13-14, 2013. During the two day event, the radio system was used by numerous public safety personnel from within the county as well as those from outside agencies that were assisting. The system was able to provide an hour by hour usage of the system’s resources. The system peaked on Saturday at 8:00 PM with only twenty-six percent of the system resources used. This proved that this new system has plenty of room for expansion and will serve the county for many years to come.


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SSTT.. JJOOHHNNSS CCOOUUNNTTYY SSHHEERRIIFFFF SS OOFFFFIICCEE

Office of the Sheriff • Walk-ins 8,061 • Appointment Coordinations 1,443 • Phone Inquiries/Calls for Service 1,048 • Deliveries 893 • Offense/Incident/Supplement Reports (in person, online, by phone) 627 • Notary Service 183 • “No Trespass” Signs 154 • Concealed Weapons Permits 108 • Ride-A-Long 66 • Alarm Registrations 48 • Comment Forms 35 • Evidence Submittals 34 • Arrests/Charging Affi davits 21

CRIME PREVENTION PROGRAMS • Community Meetings/Programs 32 • Personal Safety Programs 31 • Neighborhood Watch Events 29 • Cuddly Care Programs 20 • Senior Programs 15 • Crime Prevention Booths 13 • Security Surveys-Residential/Commercial 8 • Kid’s Programs/Talks 6 • Robbery Prevention/Bank Safety Programs 5 • Bullying 5 • Identity Theft Programs 3

COMMUNITY PARTNERSHIPS & OUTREACH • Civilian Firearms Familiarization Attendees 117 • Civilian Law Enforcement Academy (CLEA) Graduates 40 • CARE Program Participants 40 • SAFE Trak Participants 18 • Volunteer Program Citizen Volunteers 59 • Volunteer Hours 8,319 • Police Athletic League (PAL) Youth Participants 1,163 • Explorer Program Youth Participants 40

• Telephone Contacts 2,442 • Follow-up Contacts 1,980 • Information and Referrals 1,950 • Victims Assisted with Compensation Forms 1,328 • Crisis Counseling 1,090 • Criminal Justice Support 794 • Emergency Legal Support 462

VICTIM ADVOCATE PROGRAM

COURTESY DESK


CRIME STOPPERS • Tips Received 269 • Arrests Made 8 • Rewards Approved 8 • Reward Totals $1,208

TOTALS:

Civil Citation Referrals Processed

Drug & Alcohol

Citations

Civil Citation Program

Completed

Civil Citation Community

Service Hours Completed

Civil Citations Referred to

State Attorney’s Offi ce

Civil Citation Participants

Who Re-offended

Juvenile Civil Citation Diversion Program

TRAINING • In-Service Training - Certifi ed Classes 16 Attendees 391 - Civilian Classes 8 Attendees 83 • Open Range - Sessions 19 Attendees 159 • Special Training Classes 17 • Special Events 11 • Training Hours Spent on the Firing Range 944 • Training Hours Spent on the Driving Track 441

• Social Media Updates 942 • Website Updates - Hours 548 • Formal Media Interviews 292 • Press/Community Releases 167 • On-scene Responses 26 • Video/PSA Production Releases 23 • Code Red Requests/Launched 21 • Press Conferences 12 • Other SJSO Staff Interviews 11

MEDIA RELATIONS94949442222

90 5040 75 1,390 9 2

INTELLIGENCE-LED POLICING (ILP) • Requests Processed 130 • Intelligence Bulletins Prepared & Disseminated 130 • Sex Offenders Monitored 200 - Address Verifi cations 239 - Predator Notifi cations 11 • Drug Court Participants Monitored - Adults 46 - Juveniles 25 • Video Analysis 64 • Career Offenders Monitored 15 • Composites 6 • Sovereign Citizens Training 6

• Petit Theft 66 • Fraud 47 • Lost Property 44 • Identity Theft 29 • Burglary to Motor Vehicle 21 • Harassing Phone Calls 18 • Criminal Mischief (Vandalism) 12

ONLINE REPORTING

JUVENILE CIVIL CITATION DIVERSION PROGRAM

PHARMACEUTICAL TAKE BACK PROGRAMPHARMACEUTICAL TAKE BACK PROGRAM

• Medicine Collected & Disposed of 1,159lbs

OPERATION MEDICINE CABINET

OPERATION MEDICINE CABINET

Other Crime

Citations

MM

Complaints • Citizen Initiated 68 • Agency Initiated 36 • Complaints Resulting in IA’s 104Results on Closed Complaints • Sustained 91 • Not Sustained 47 • Unfounded 38 • Exonerated 42 • Command Directed Inquiry (no fi nding) 4 • Policy Failure 1 • Withdrawn 5 • Total Findings to Date 224 • Open Cases 9 • Total Cases 104Response to Resistance Only • Sustained 0 • Not Sustained 2 • Unfounded 2 • Exonerated 20

INTERNAL AFFAIRS


BEACH PATROL • Written Warnings 2,303 • Verbal Warnings 2,001 • County Citations 463 • Habitat Conservation Plan Violations 388 • Parking Tickets 270 • Traffi c Citations 106 • Arrests 43 • Reports 33

PUBLIC SERVICE ASSISTANTS (PSAs)

• Calls for Service 4,420 • Written Reports 677 • Special Assignments 616 • Crashes 269 • Funeral Escorts 52

TRAFFIC • Uniform Traffi c Citations Issued 5,061 • Written Warnings 1,139 • Traffi c Enforcement Details 492 • Crashes Investigated 184 • Funeral Escorts 87 • General Offense Reports 30 • Injury Crashes 30 • Public Education Events 30 • DUI Arrests/Citations 18 • Traffi c Fatalities 9 • DUI/Safety Checkpoints 2

37,1092,6831,770

905582471

37,4743,1421,4321,062

529268

34,6251,8062,3091,215

719321

29,9282,3611,500

545264373

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Calls for Service OffensesTraffi c CitationsTraffi c WarningsTraffi c CrashesArrests Made

Patrol Districts NWNW NE SW SE

Law Enforcement

• Labs Investigated 19

PATROL

CLANDESTINE LAB ENFORCEMENT TEAM

• Residential Alarm Registrations 10,212 • Business Alarm Registrations 1,691 Total Alarm Registrations 11,906 2.02% Decrease from 2012 • False Residential Alarms 3,254 • False Business Alarms 2,291 Total False Alarms 5,545 5.61% Decrease from 2012

ALARMS

• Cases Investigated 292 • Arrests/Charging Affi davits 30

FINANCIAL CRIMES

• Cases Investigated 336 • Arrests/Complaint Affi davits Filed 215 • Narcotics Seized (Estimated Street Value) $3,004,568

SPECIAL INVESTIGATIONS

• Violent Crime Investigations 182 • Death Investigations 178 • Search Warrants 8 • Homicides Investigated 4 • Cold Cases Reviewed 3

ROBBERY/HOMICIDE


*Incoming 911 calls and Incoming/Outgoing administrative calls were not collected from March 18 - July 10, 2013 due to Communications occupying the backup center on Gaines Rd. during the time Motorola installed and tested the new 800MHZ radio system. These months are normally the busiest months of the year in Communications. The total number of Incoming 911 calls shown is fi gured on average of recorded months.

POLYGRAPH OPERATOR • Polygraphs Administered 46

K-9 • Explosive Sniffs 8,923 • Narcotic Sniffs 361 • Apprehensions 117 - Non-engagement 116 - Engagement 1 • Tracks 73 • Building Searches 40 • Call-outs 26 • Area Searches 20 • Article Searches 19

Property Room • Items Submitted 14,821

Crime Scene • Crimes Scenes Processed 197 • Hours Spent on Scenes 590

Local DNA Database • Specimens Submitted 775 • Swabs Collected from Items Submitted 363 • Confi rmed Hits 46 • Blind Hits 7

Latents • Items Processed In-house 640 • Latent Comparisons 10,273 • Latents of Value 874 • Manual Identifi cations 501 • AFIS Searches 164 • AFIS Hits 16

EVIDENCE UNIT

CYBER CRIMES • Cases Investigated 157 • Forensic Cell Phone/Computer Exams 55 • Arrests 36 • NCMEC (National Center for Missing and Exploited Children) – Cyber Tips 17

• Cases Investigated 1,461 • DCF Hotline Cases Reviewed 881 • Arrests/Charging Affi davits 83 • Domestic Violence Investigations 29

SPECIAL VICTIMS

• Volunteer Hours 1,567

RESERVE DEPUTIES

• Incoming 911 Calls 83,629 14.56% Decrease from 2012* • Calls for Service 162,554 16.26% Decrease from 2012 - Busiest Day - July 4th 658 - Average Daily Total 445 • Telephones - Incoming/Outgoing 384,187 29% Decrease from 2012* • FCIC/NCIC Terminal Transactions 66,089 28.1% Decrease from 2012

COMMUNICATIONS

CRISIS INTERVENTION TEAM • Citizens Assisted 57

YOUTH RESOURCE DEPUTY PROGRAM IN ST. JOHNS COUNTY SCHOOLS

HONOR GUARD • Color Presentations 8 • Funerals 6 • Law Enforcement Memorials 5 • Veteran Related Events 4 • Parades 2 UNIFIED COMMAND CENTER

• Training Events 11 • Static Displays 9 • Special Events 6 • Shootings 2 • Assist Fire Department 2

• Callouts 24 • Unit Activity (Safety Checks, etc.) 143

AVIATION • Patrol Missions 126

BOMB TEAM/EXPLOSIVE ORDINANCE DISPOSAL

• Missions 186 • Actual Devices 46

CRISIS NEGOTIATION TEAM • Training Missions 14

MOBILE FIELD FORCE • Corrections Assist 2 • Field Kitchen Missions 10 • RDSTF Out-of-County Exercise 1 • Patrol Assist 1

BAILIFF SECTION • Judicial Complex Visitors 210,814 • Confi scated Contraband/Weapons 6,643 • Arrests Made by Bailiffs 238

Fingerprinting Services Rendered for: • General Public 882 • Sex Offender/Predators 570 • Criminal Registrations 551 • Concealed Weapons Permits 407

DIVE TEAM • Dive Missions 20


SPECIAL WEAPONS AND TACTICS (SWAT)

• Search Warrants 47 • Demos 33 • Barricaded Subjects 1

MARINE UNIT

__________________________________________________________________________________________________________________________________________________________________________________

696592135

1,7971,743

189

775134

3135321

43391

52632

41382

High Schools Middle SchoolsElementary Schools

ProgramsProvided

StudentsCounseled

Parent Conferences

After School Activities Arrests Complaint

Affi davitsCivil

CitationsYouth Resource Deputy Activity in St. Johns County Schools


CorrectionsDETENTION CENTER

Inmate Admissions • Adults 5,251 • Juveniles 363

Inmate Releases • Adults 4,801 • Juveniles 358

Average Inmate Daily Population 446

COMMUNITY RELEASE CENTER

Sentenced inmates participating in the Work Release Program, work outside of the Sheriff’s Offi ce. • Inmates in Work Release Program (average) 25

Sentenced inmates working at the Sheriff’s Offi ce perform various functions to include: Work Squads, Laundry Services, Kitchen Services and Facility Cleaning Crews. • Inmate Labor Hours (at Sheriff’s Offi ce) - Work Squads 31,290 - Kitchen Services 33,945 - Facility Cleaning Crews 9,390 - Laundry Services 6,570 - Total Hours 81,195 • Inmate Labor Value (Based on minimum wage) $632,509

• Inmate Transports (Court, medical, prison) 6,025

SUPPORT SERVICES • Alcoholics Anonymous 924 • GED 295 • Parenting 188 • Domestic Violence 103

PROGRAM PARTICIPATION BY INMATES

• Civil Papers - Processed 12,584 - Served 12,041 • Warrants - Processed 2,878 - Served 2,666 • Writs - Processed 359 - Served 213

JUDICIAL PROCESS

Financial Services

BENEFITS • Assisted Employees 4,118 • FMLA’s Processed 163 • Workers’ Comp Processed 72 • Retirements Processed 7

PAYROLL • Direct Deposit Vouchers Processed 16,994 • W2 Forms Processed 729 • Checks Processed 340 • Pay Runs Completed 26 • Quarterly Unemployment Reports 4

General Services HUMAN RESOURCES • Walk-Ins 1,008 • Applications Received 276 • Conditional Offers 90 • New Hires 84 • Public Records 72 • Terminations/Resignations 62 • Job Postings 57 • Transfers 47 • Promotions 12 • Retirements 7 • New Sheriff Term Processing Entire Agency (Photos, cards, oaths, etc)

ACCOUNTING • Journal Entries Prepared, Approved, and Entered Into Financial System 756 • Monthly Retirement Reports Successfully Balanced and Sent to FRS 12 • Quarterly Tax Reports Successfully Balanced, Prepared, and Sent to IRS 4 • Quarterly Bank Reconciliation Audits Completed for Agency’s Seven (7) Accounts 4 • Quarterly Cash Box Reconciliations Completed for Four (4) Field Offi ces 4 • Government Census Compiled and Reported 1 • Federal Equitable Sharing Certifi cation Report Submitted 1

ACCOUNTS PAYABLE • Invoices Processed 7,786 • Invoice Totals $26,214,005 • Checks Produced 4,901 • Transactions for Receipts Processed 9,804

Alarm Registration Fees $111,010Copy Fees for Records $4,483Fingerprint Fees $9,924Jail Processing Fees $47,442Jail Medical Fees $7,307Work Release Room and Board Fees $72,232Work Release Transportation Fees $96,196Judicial Process Fees $182,027TOTAL $530,324

SHERIFF’S OFFICE FEES COLLECTED(All collected fees are submitted to the BCC)


• Citizens Requests Processed 40,397 • Background Checks Processed 11,445 • Complaint Reports Entered 4,558 • Walk Through Warrants Processed 1,634 • Traffi c Citations Entered 778 • Parking Tickets Entered 649 • County Citations Entered 531 • DUI’s Processed 222 • Traffi c Accident Reports Entered 199 • Trespass Warnings Entered 66 • Arrests/Bookings Processed 14,291 • Adult Bookings Processed 13,280 • Juvenile Bookings Processed 1,011

RECORDS SECTION

42,5974,9443,0521,3851,2633,883

0775

2,293238286

510

160127

0

5,56621437864

18415126421

4,475110515

167

3525

54,9315,5063,7671,4591,4734,201

743801

SERVICES PROVIDED FOR CITIZENSBY THE RECORDS SECTIONCITIZENS SERVEDCOPIES OF REPORTS FOR PUBLICCOPIES OF TRAFFIC CRASH REPORTSREPORTS FAXEDFAXED REQUESTS (BACKGROUND/CAD CALLS)SCREEN PRINTSFINGERPRINTSATTORNEY REQUESTS (COPIES)

NORTHWEST FIELD OFFICE

MAIN OFFICE

NORTHEASTFIELD OFFICE

SOUTH FIELD OFFICE__________________________________________________________________________________________

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

TOTAL

No taxpayer funds were used in the printing or distribution of this document.

St. Johns County Sheriff ’s Offi ce4015 Lewis Speedway

St. Augustine, Florida 32084(904) 824-8304

www.sjso.org

2013 annual report.indd

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