2013 may-sc-agent-conference
TRANSCRIPT
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Good day,• I’m Tuan, LE H. Manager of
Saigontourist Overseas Placement Office under the Saigontourist Travel Service Co.Ltd.
• Joined Saigontourist since 1994. Proceeding thru several positions within the company. Have so far been in manning services for 7 years.
• Email: [email protected]
• Working office: 19 Hoang Viet, P.4, Tan Binh District, Ho Chi Minh City, VIETNAM.
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SAIGONTOURIST TRAVEL SERVICE COMPANY LIMITED
(S.T.S)&
CREW MANNING SERVICES2012 PROFILE
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COMPANY PROFILE 2012
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COMPANY PROFILE 2012• Established since 1975,
under the SaigontouristHolding Company Limited.
• At the present, S.T.S is the only travel company awarded Vietnam’s official brand name in tourism & services industry.
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COMPANY PROFILE 2012
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COMPANY PROFILE 2012
Receiving 10prestigious awards
• The only travel company chosen to join the National Brand Program of the Vietnamese Government since 2008 - the first year of the program.
• The leading of Top Ten Tour Operators in both inbound and domestic.
• The Guide Awards 2011 - 2012.• The Most Favorite Vietnam
Brands 2012.• Top Ten Commercial Tourism
Website.• Top Ten Tour Operators of HCMC
in inbound, domestic and outbound.
• The Tourism Alliance Awards 2012 for the inbound travel operator.
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COMPANY PROFILE 2012
Gaining over USD
95 million
in total revenue
• Revenue: increase by 25%
• Return On Equity: 110%
• Operating effectively in all three primary tourism fields: Inbound, Outbound and Domestic travel.
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COMPANY PROFILE 2012
Serving over
450,000 Vietnamese and foreign
guests
• Increased about 15%.• Boosting the diversity
of travel services and products.
• Serving foreign tourists traveling to Vietnam by air, sea, river and by land.
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COMPANY PROFILE 2012Launching
8 new offices
& branchesnationwide
• Saigontourist’s travel offices in District 11, District 5 & Go Vap District.
• Saigontourist – Ha Noi’s travel office in 82 Ton Duc Thang st., Dong Da district
• Saigontourist - An Giang branch in 80/1 Tran Hung Dao st., Long Xuyen city
• Saigontourist - Long An branch, 111 Hung Vuong st., Tan An City
• Saigontourist - Dong Nai branch, 365 of 30/4 st., Bien Hoa city
• Saigontourist - Hai Phongbranch, 13 Ho Xuan Huong st., Hong Bang district.
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COMPANY PROFILE 2012
• So far, totally, 20Saigontourist Travel Service Offices & Branches established & come into operation all over the country.
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COMPANY PROFILE 2012
Serving
96 journeys
of foreign luxury cruises
to Vietnam
• Serving about 8 cruises with 1,500 - 1,800 passengers and crew members every month.
• Boosting the cooperation with Star Cruises in 2013 by hosting a ceremony to welcome SuperStarAquarius at Halong Bay on November 2012.
• Maintaining the leading role in the inbound travel in general and in the cruise travel in particular.
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CREW MANNING SERVICES PROFILE 2012
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CREW MANNING PROFILE 2012• International Crew
manning services included in the License for Vietnamese Guest Workers Provision Services granted to Saigontourist by government authorities.
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CREW MANNING PROFILE 2012
• Year 2000, hospitality crew manning services first introduced to serve for the manning agent agreement with Star Cruises.
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CREW MANNING PROFILE 2012
• Year 2008, Manning Agent Agreement with
Costa Crociere S.p.A signed and implemented.
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CREW MANNING PROFILE 2012
• From 2009, Costa recruiting missions in the country followed by pre-embarkation training “Ready for Excellence courses” delivered by Costa mobile instructors.
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CREW MANNING PROFILE 2012
• Year 2011, Training Services Agreement with Costa signed and Costa Campus @ SaigontouristHospitality Collegeestablished.
• Train-the-trainers coursesequipped Saigontouristinstructors with Costa knowledge & skills.
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CREW MANNING PROFILE 2012
• Saigontourist training facilities upgraded and refurbished with Costa fund & equipments
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CREW MANNING PROFILE 2012
Courses currently delivered at Saigontourist campus:•Restaurant•Bar•Galley utilities•House keeping•Second/Third Cooks
PRE-EMBARKATION TRAINING COURSES
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CREW MANNING PROFILE 2012
• Interactive internet-based crew data management system applied to supervise crew member movements during the crew life, from ones recruitment to ones resignation.
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CREW MANNING PROFILE 2012
Hospitality Crew Membersrecruited & pre-embarkation trained
from period of 2009 - 2012
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CREW MANNING PROFILE 2012• Average crew life:
298 days per C.M• Average on-board term:
7 months per contract• Percentage of
disembarkation within the first 30-day-on board: 9.09% including Not-to-rehire number of 6.82%.
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THANK YOU
FOR YOUR ATTENTIONHAVE A NICE CRUISE!