2013 strategic plan update. ca technology agency
TRANSCRIPT
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Caliornia Inormation
Technology Strategic Plan2013 Update
Edmund G. Brown Jr.Governor
Carlos RamosSecretary of Technology
Focusing on Outcomes
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Table o Contents
Message rom the Secretary o Caliornia Technology 1
Mission 2
Vision 2
Guiding Principles or Caliornias Technology Community 3
Challenges and Opportunities 4
Strategic Goals 5
Goal 1: Responsive, Accessible and Mobile Government 5
Goal 2: Results Through Leadership and Collaboration 7
Goal 3: Ecient, Consolidated, and Reliable Inrastructure and Services 8
Goal 4: Inormation is an Asset 10
Goal 5: Capable Inormation Technology Workorce 11
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SECRETARY OF CALIFORNIA TECHNOLOGY
I am pleased to present the 2013 update to Caliornias Statewide Inormation TechnologyStrategic Plan This plan maintains continuity with the 2012 plan while urther speciying
the strategic goals o the state The plan originally adopted in January 2012, lays out astrategic vision and direction or the state technology community It is not meant to be atactical plan that lays out specic tasks and operational responsibilities Rather, it provides
strategic objectives which can serve as guideposts or the technology community anddecision-makers in supporting state programs and business operations to better
serve constituents
In developing this plan, we sought input rom program and policy leaders, leaders othe states inormation technology community and rom the private sector Their input
helped us identiy some o the challenges and issues which must be addressed in orderto advance the states eective use o technology These include ostering collaboration
between decision-makers, program administrators and the technologists responsible orthe systems that support those programs; maintaining a skilled technology workorce; leveraging value rom the
inormation residing in our technology systems, while saeguarding and securing sensitive data; and ensuring thatthe states technology inrastructure is secure, reliable and ecient
I would like to acknowledge the hard work o government inormation technology proessionals and agency leaderswho have made 2012 such a productive year Caliornia continues to be recognized as a national leader or its innovative
solutions that provide citizens with valuable inormation available anytime, rom any device Digital technology helpsCaliornians connect with their state government in ecient, convenient and cost eective ways
Each o us in the state technology community has a stake in ensuring that Caliornia leverages the advantage otechnology to eciently and eectively provide the public with services and inormation We need to put orward ourbest ideas and work together to improve operations and address the issues acing state government It is an important
objective that is worthy o our best eorts This plan seeks to provide clarity and guidance in setting priorities I invitethe Caliornia policy and technology communities and the vendor community to work together to maintain Caliornias
standing as a recognized leader in inormation technology I look orward to working with you to make Caliornias 21stcentury government more ecient, more eective and more accessible to constituents
Sincerely,
CARLOS RAMOSSecretary, Caliornia Technology Agency
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MissionThe mission o the Caliornia Technology Agency and the states inormation technology community is tosupport programs and departments in the delivery o state services and inormation to constituents andbusinesses through agile, cost-eective, innovative, reliable and secure technology
Vision
Caliornias inormation technology community aspires to be a trusted, recognized partner and
technology provider that enables government to be accessible to citizens and deliver services andinormation with excellence and creativity
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Be Accountable:
Be Service
Driven:
Collaborate:
Understand
Enterprise
Value:
Own business results and use technology to drive positive outcomes
Engage on technology initiatives and take responsibility or actions and outcomes
Be Sensible and pursue solutions with a clear business case, that make government more accessibleand responsive to Caliornians and provide government employees with eective tools to dotheir jobs
Ensure that proposed solutions provide a measurable impact and value to solve an identied problem
Involve stakeholders early to develop a common understanding o issues and ensure shared objectives
Build cooperative relationships with stakeholders to develop proposed solutions and achieve outcomesthat best serve the people o Caliornia
Integrate knowledge sharing and services across departments
Substantiate tangible return on investments in technology that meet or exceed the expectations o
program and policy sponsors
Dene where technology ts in the dierent areas o government
Demonstrate the value provided by inormation technology solutions to government andconsumers at large
Leverage shared services across government to increase value, eliminate unnecessary duplication andreduce costs
Understand the business and objectives o state leaders and constituents
Manage eective governance, decision-making and communication
Partner with program and policy leaders in leveraging innovative and cost-eective technologysolutions to address the states business problems
Guiding Principles or Caliornias Technology Community
The ollowing principles orm the common themes that will guide agency/department chie
inormation ocers and business executives in achieving the states inormation technology strategicgoals and objectives
Demonstrate
Strong
Leadership:
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Challenges and Opportunities
Caliornia government continues to ace signicant challenges in 2013 and beyond that will infuence its direction,goals and priorities or business and inormation technology It is essential to consider the economic, social andpolitical challenges and opportunities acing Caliornia, as they will aect priorities in the uses o inormation
technology to support the business o government
EconomiclContinued economic pressures at the national
and state level will continue to put pressure on
Caliornias budget even as the need or governmentservices grows
Social/PoliticallTo transact business and conveniently
obtain inormation, the public wants servicesdelivered online
lFederal and state governments and constituentsincreasingly require greater accountability and
transparency in government
lGovernment is moving toward greater accountability
in inormation technology investment, ormalized riskmanagement and documentation o results
lA digital divide continues to exist along
demographic and social/economic lines amongthe people o Caliornia
lCaliornias workorce is aging and retiring at ahigh rate Departments lose critical knowledge as
experienced sta leave the workorce At the sametime, agencies report that it is becoming moredicult to attract workers to state government jobs
TechnologicallDigital security remains a high priority to protect
against cyber-attacks and ensure privacy
or Caliornians
lSharing data across platorms can reduce redundantdata collection and storage and increase the valueo data to citizens and state employees and can turndata into inormation and actionable intelligence toguide program operations and policy
lCloud computing is an area o ocus or its fexible,
scalable services, its potential to reduce costs andincrease the eciency o services, as well as thesecurity challenges it presents
lReducing duplicative eorts, reducing operatingcosts and increasing the eciency o services
remain ocus areas
lUsers are increasingly connecting to the Internetusing mobile devices, making it critical or Caliorniato recognize this rapidly growing population
lReplacement o legacy systems is a signicantchallenge, but it also provides an opportunity
to develop shared services within and acrossdepartments, reducing unnecessary duplicationand improving data sharing
lPromoting broadband and connectivity continuesto be important in order to connect Caliornians inall areas o the state
lComplex projects continue to present challengesor the state, including how to plan and manage theprojects or successul completion
lThe states inormation technology workorce will bechallenged to keep their skill sets current given the
pace o technological innovation
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As o April 2012, over88 percent o American adul
have cell phones and more
than hal o them, 55 percent
use their phones to go online
This represents a notable
increase rom 31 percent o c
phone owners who used the
phones to go online as o
April 2009 Mobile access
to the web is expected to
surpass access via a persona
computer by 2014 To suppo
the growing demand or
mobile access, the State oCaliornia currently oers 38
mobile applications or publ
consumption located within
the Caliornia Mobile Gallery
1 Pew Research Center,
Pew Internet & AmericanLie Project, 2012
Strategic Goals
Goal 1: Responsive, Accessible and Mobile Government
Government is providing more services and inormation to citizens by expanding online
services, increasing access rom mobile devices, creating innovative business systems
and bridging the digital divide by increasing digital literacy and access to broadband
connectivity. The result is a government that better meets Caliornians service
expectations and provides Caliornians with access at their convenience wherever
they are.
Objective 1.1Increase online service and inormation oerings and make them more
accessible through mobile devices.
lDevelop mobile applications that help citizens locate and utilizegovernment services
lIncrease the use o government inormation by increasing user access
lDevelop and support mobile application tools, inrastructure, training andcentralized hosting
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Objective 1.2
Address the digital divide and close the broadband opportunity gap by
promoting broadband access and ostering digital literacy.
Objective 1.3
Enhance transparency, accessibility and openness through online and mob
solutions to promote inormed participation by the public.
Caliornia is making progress
in reducing the barriers
to broadband access and
increasing broadband
adoption Nearly three out
o our Caliornia households
now have broadband Internet
connections, a substantially
aster growth rate than the
national average In Caliornia,
73 percent o households have
broadband connections,
seven percentage points above
the national average In 2008,
Caliornia matched the national
average o 55 percent and has
since outpaced national growth
33 percent to 20 percent Since
2008, in-home broadband
adoption in households
earning less than $40,000 a
year has increased 81 percent
Broadband adoption among
people with disabilities has
grown 55 percent1
1 Public Policy Institute o
Caliornia, PPIC Statewide Survey
JobScout, a Web and mobile platorm, uses a social and game environment to teachbasic internet skills to improve digital literacy The system engages users in sel-paced
online activities on how to use a web browser to nd a job online, ll out an application,and build a resume with cover letter JobScout allows the user to assume the role oa scout, searching or digital literacy skills to nd employment Imagine learners on
a discovery trail with the guidance o a master scout being able to navigate throughmany digital literacy skill activities, mastering each point and reaching the destination
successully to achieve their badge JobScout leads users through sel-paced activitiesthat result in a completed and successully uploaded resume and cover letter as well as
the skills to use online databases to nd a job and network online with peers JobScout is
a digital literacy project o the Link Americas Foundation and the Technology Resourcesand Internet Literacy (TRAIL) organization with support rom the State o CaliorniaJobScout is available in all Caliornia Public Libraries or online at wwwmyjobscoutorg
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Goal 2: Results Through Leadership and Collaboration
Eective organizations have eective governance. With the Caliornia Technology Agency in the lead role, the state
has established an eective governance model that involves agency inormation ocers and chie inormation ocers
in decision making. As technology progresses to meet the evolving needs o the public, inormation technology policies
and authorities must also evolve to remain relevant and current. This model will rationalize the states inormation
technology policy and portolio management, reduce bureaucracy and ocus on tangible results. This governance
model will address the issues the state aces in managing its technology portolio.
Objective 2.1
Establish a governance structure to
evaluate business needs, priorities and
areas where technology can provide value
and enhance services to citizens.
lReview and reengineer InormationTechnology Policy Letters and the inormation
technology project liecycle to eliminateunnecessary bureaucracy and ensure a ocus
on business outcomes
lEngage agency inormation ocers and chie
inormation ocers in decision making andprovide the appropriate level o authority and
accountability or results
lCreate a results-oriented project environment
and ensure that departments have a solidoundation or project initiation, competent
project sta and greater involvement oproject sponsors
Objective 2.2
Leverage public-private partnerships to
deliver innovative inormation technology
solutions that leverage perormance-based
and benets-based procurement strategies.
Objective 2.3
Utilize Enterprise Architecture as a
management and governance tool tostrengthen decision making and ensure
standardized and stable systems.
lCreate an Enterprise Architecture rameworkto acilitate statewide shared services andreusable assets
The Caliornia Public Employees Retirement System initiated the Pension System Resumption Project to
consolidate pension inormation exchange between government employers and benets providers However,challenges with size, scope, and a traditional implementation approach caused the project to stall Departmentleadership elected to continue the eort but directed the adoption o an innovative, holistic approach whichincluded embedding collaboration and communications in every phase, streamlining governance, using a metrics-driven methodology to measure perormance, assess readiness, and rapidly recover problem areas The PensionSystem Resumption Recovery Plan project brought together over 3,000 employers and 125 business providers toorm a collaborative business partner community to work with vendor and state sta to build a solution to meettheir needs This modernization initiative now allows employers and benets providers to immediately reconcile16 million member accounts rom origin to completion, resulting in aster, and more ecient service across thecommunity The Pension System Resumption Recovery Plan rescued a very large, high-risk project by developing aholistic, collaborative, agile, metrics-driven approach Its methodologies can be scaled and applied to any project,especially those designed to manage business community partnerships
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Goal 3: Efcient, Consolidated, and Reliable
Inrastructure and Services
The state leverages a reliable technology inrastructure and shared services that aresecure and economically and environmentally sustainable. This requires a strategic
consolidation o inormation technology inrastructure, the development o computing
as-a-service oerings, leveraging the advantages o cloud computing, creating robust
shared services and establishing repeatable processes.
Objective 3.1
Streamline data center operations and inrastructure to eliminate costly
and unnecessary duplication, increase efciency, reduce costs and reduce
energy consumption.
lImplement email, desktop, network, data center, server and storage consolidation
and virtualization
Objective 3.2
Leverage cloud computing technologies to achieve scalable, cost efcient
and rapidly deployable computing capabilities.
lAdapt technology to business program needs through an appropriate blend ointernal and external cloud platorms
Changing customer
demands and the states
budget reality dictate thatinrastructure transorm
to meet business needs
eciently and eectively
to reduce inormation
technology expenditures
Cloud computing is a
model o computing in
which scalable and fexible
inormation technology
enabled capabilities are
delivered as a service using
internet technologies
This expands fexibility by
enabling capacity to be
added or removed quickly,
based on shiting demand, in
a cost eective manner
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Objective 3.3
Enhance the states public saety communications systems to ensure eective delivery o
emergency services.
lExpand the joint use o state telecommunication systems and services where operationally, technically,and economically easible
l
Upgrade and support newer technologies, eatures and services in public saety communications
The Routing on Empirical Data (RED) Project was a collaborative eort among more than 500 state, local, and private
stakeholders across Caliornia The project dramatically improved the routing o wireless calls to the 9-1-1 systemwith an innovative solution that uses the location o wireless 9-1-1 callers and the location o the corresponding cell
tower to determine the jurisdiction that should accept the call This required the creation o a web-based system thatconverted huge amounts o data into ormats usable or multiple stakeholders to optimize the routing o wireless9-1-1 calls REDs results showed that collaboration among 440 local 911 Public Saety Answering Point Managers,
58 County Coordinators, the Caliornia Highway Patrol, the Caliornia Technology Agencys 9-1-1 Division, the CaliorniaState 9-1-1 Advisory Board and private sector can pay o In 2007, 424 percent o wireless calls to 9-1-1 received
busy signals However, because o RED, in 2011, ewer than two percent receive busy signals while avoiding $214million in costs, a nearly 300 percent annual return on investment In 2010, RED allowed Caliornia to distribute 26
million more calls across the state As a result o REDs collaboration, Caliornians can reach liesaving 9-1-1 services
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Goal 4: Inormation is an Asset
To engender trust rom consumers o government services and inormation, the state must secure and saeguard sensitive
and confdential data through strong privacy and data security practices and ensure that departments are prepared tooperate during and recover rom times o disruption (natural disasters, unplanned outages and other events). Additionally,
government will leverage data resources and analytical capacities so we can convert data into inormation and knowledge
that departments can use to make more inormed policy decisions, administer programs, reduce costs, improve outcomes
and better serve constituents. Further, by creating secure transactions, we will ensure that Caliornians can leverage
technology with confdence to get the services and inormation they need.
Objective 4.1
Protect sensitive and condential data
through implementation o robust security
and privacy programs.
lImplement and monitor compliance o security andprivacy policies, standards and practices
lEducate, train and raise awareness o inormationsecurity risks
lImplement next generation security tools
Objective 4.2
Ensure the states technology and public saety
communication inrastructures have robust and
reliable disaster recovery capabilities to support
the continuity o government services.
Objective 4.3
Enhance the value o state inormation through
tools to increase the ease o collaboration and
data analysis.
lImprove how Caliornia uses public data andinormation by encouraging and enabling sharedcapabilities and solutions
lIncrease the availability o relevant, accurate and
useul data to the public and government entities
Many government services require an understanding o how decisions made with geographic inormation systems canimpact dierent regions o our state Access to location-based inormation has become critical in supporting inormed and
relevant decision making The Caliornia Technology Agencys Geographic Inormation Systems Division has introducedthe Caliornia Geoportal to harness the vast amounts o location-based data collected across state government and use
such data as an asset This tool brings together Caliornias large geographic data portolio into an easy to use portalthat provides users the ability to search, discover and utilize location-based data through an intuitive Web based user
interace The Caliornia Geoportal will provide government, citizens, and businesses a comprehensive understanding oour diverse state through geographical inormation
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Caliornias workorce is
aging and a high number o
employees are retiring rom
state government, causing a
drain in talent, knowledge,
and leadership rom all leve
o organizations Caliornia
government needs a worko
with the necessary skill sets
support modern and emerg
technologies The workorce
requires adequate training,
tools, and opportunities toreresh skills, develop new
competencies and prepare
or leadership roles
Goal 5: Capable Inormation Technology Workorce
The State o Caliornia relies on an inormation technology workorce that has the skills,ability, and drive to envision and implement technology solutions that improve how
the state delivers inormation and services. By ocusing on the strategic objective o
maintaining a workorce that is skilled, capable, and agile, we will help to ensure we can
ulfll the promise o delivering eective government services using technology.
Objective 5.1
Ensure the states inormation technology workorce has the
knowledge and skills to support the states technology inrastructure and
implement Caliornias technology vision.
lAttract a skilled workorce by orecasting, analyzing and evaluating current and
uture technology job needs, and identiying and implementing outreach andworkorce transition strategies
lMaintain a skilled workorce by developing the capabilities o employees to ll key,
critical positions requiring specialized knowledge and leadership positions
lDevelop core competencies o employees in inormation technology unction
areas such as Project Management, Business Analysis, Risk Management, ContractManagement and Procurement
lEstablish communities o practice to develop and share best practices
lEnsure the expertise exists or the successul completion o all phases o the projectliecycle, rom concept to completion
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Objective 5.2
Recognize state inormation technology accomplishments and require responsibility or service amongall employees to create a sense o pride and accountability or the states workorce.
lPartner with the Caliornia Human Resources Department and the inormation technology community todevelop recognition programs or inormation technology accomplishments
The Inormation Technology Leadership Academy was created to develop and enhance leadership skills o theinormation technology workorce in state government Members learn to be change agents that can lead technologicaladvancement, think strategically, deliver value and build relationships across organizational boundaries Although
the academy has been in place or twenty years, the curriculum has evolved to ocus on leadership skills rather than
management One o the most important components o the academy is the Walk like a Leader program Each studentis partnered with a current state leader to spend a day walking in their shoes Students not only benet rom theopportunity to see how a day in the lie o a leader is spent, but also rom one-on-one mentoring, gaining insight on the
leaders greatest career challenges and accomplishments Another component o the program is to bring in speakersrom both the private and public sectors to share their experience as executive leaders, and provide diverse insight intovarious leadership styles Due to its success, the academy is being considered as a model or leadership training or
various occupational groups at all levels o state government
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