20131014 gov2citizens
DESCRIPTION
TRANSCRIPT
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DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
#gov2citizens
JAKUB MRÁČEK@JAKUBMRACEK
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#gov2citizens
BACKGROUND
21 years in the Czech Republic
1,6 billions CZK
transparency | freedom of information | gender equality
| education
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#gov2citizens
negative experience
positiveexperience
What's really happening
there?
8,18hairdresser
8,00computer services
7,23averarage
5,95government
services
SERVICE QUALITY
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You can find out who runs government and how
government is run, as well as learning about the
history of government.
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Find out how you can engage with government
directly, and take part locally, nationally or
internationally.
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Find out what the UK government is doing in over
200 world locations.
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No, you weren’t downloaded. Your were born.
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#gov2citizens#gov2citizens
@
CONTACT POINTS
Something for digital
natives?
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#gov2citizens
PROVIDING INFORMATION
ELECTRONIC FILING
COMMUNICATION
TYPE OF SERVICES
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#gov2citizens
PROVIDING INFORMATION
SERVICE TYPE #1
ONLINE
VISUALISE!
STRUCTURED
ENTIRE
MACHINE READABLE
DATA
annual report of political
parties
GCSE results
scanned PDF vs. *.csv
tables vs. fluffy
infografics
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#gov2citizens
ELECTRONIC FILING
SERVICE TYPE #2
USER EXPERIENCE!
yes46%no!
54%
0%
0%
PRIVACY ISSUE!
ID CARD / DRIVER'S LICENSE
TAX FORMS
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#gov2citizens
COMMUNICATION
SERVICE TYPE #3
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#gov2citizens
PROVIDING INFORMATION
ELECTRONIC FILING
COMMUNICATION{
PREREQUISITE?
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DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
DIGITAL SERVICES #GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
#gov2citizens
JAKUB MRÁČEK@JAKUBMRACEK Thank you!