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    Anticipation inventories Backorder

    Balanced scorecard Balance sheet

    Benchmarking Blanket purchase order

    Buffer Business plan

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    DefinitionAn unfilled customer order or commitment. An immediate

    (or past due) demand against an item whose inventory is

    insufficient to satisfy the demand.

    DefinitionAdditional inventories above basic pipeline stock to cover

    projected trends of increasing sales, planned sales

    promotion programs, seasonal fluctuations, plant

    shutdowns, and vacations.

    DefinitionA financial statement showing the resources owned, the

    debts owed, and the owner's share of a company at a given

    point in time.

    DefinitionA list of financial and operational measurements used to

    evaluate organizational or supply chain performance. The

    dimensions of this might include customer perspective,business process perspective, financial perspective, and

    innovation and learning perspectives. It formally connects

    overall objectives, strategies, and measurements. Each

    dimension has goals and measurements.

    DefinitionA long-term commitment to a supplier for material against

    which short-term releases will be generated to satisfyrequirements.

    DefinitionComparing a company's costs, products, and services to

    that of a company thought to have superior performance.

    Definition1) A statement of long-range strategy and revenue, cost,

    and profit objectives usually accompanied by budgets, aprojected balance sheet, and a cash flow statement. Usually

    stated in terms of dollars and grouped by product family. It

    is then translated into synchronized tactical functional

    plans through the production planning process. 2) A

    document consisting of the business details prepared by an

    entrepreneur to plan for a new business.

    Definition1) A quantity of materials awaiting further processing. It

    can refer to raw materials, semifinished stores or holdpoints, or a work backlog that is purposely maintained

    behind a work center. 2) In the theory of constraints, these

    can be time or material and support throughput and/or due

    date performance. They can be maintained at the

    constraint, convergent points, divergent points, and

    shipping points.

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    Carrying cost Cash flow

    Cash-to-cash cycle time Changeover

    Collaborative planning,forecasting, and replenishment

    (CPFR)

    Competitive analysis

    Cost of goods sold Cost of quality

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    DefinitionThe net flow of dollars into or out of the proposed project.

    The algebraic sum, in any time period, of all cash receipts,

    expenses, and investments.

    DefinitionThe cost of holding inventory, usually defined as a

    percentage of the dollar value of inventory per unit of time.

    Definition1) The work required to change a specific machine,

    resource, work center, or line from making the last good

    piece of item A to making the first good piece of item B. 2)The refitting of equipment to neutralize the effects of the

    last lot produced.

    DefinitionAn indicator of how efficiently a company manages its

    assets to improve cash flow. (Inventory days + accounts

    receivable days - accounts payable days).

    DefinitionAn analysis of a competitor that includes its strategies,

    capabilities, prices and costs.

    Definition1) A collaboration process whereby supply chain trading

    partners can jointly plan key supply chain activities fromproduction and delivery of raw materials to production and

    delivery of final products to end customers. It encompasses

    business planning, sales forecasting, and all operations

    required to replenish raw materials and finished goods. 2)

    A process philosophy for facilitating collaborative

    communications. It is considered a standard, endorsed by

    the Voluntary Interindustry Commerce Standards.

    DefinitionThe cost associated with providing poor quality products

    or services. There are four categories of costs: (1) internalfailure costs; (2) external failure costs; (3) appraisal costs;

    and (4) prevention costs.

    DefinitionAn accounting classification useful for determining the

    amount of direct materials, direct labor, and allocatedoverhead associated with the products sold during a given

    period of time.

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    Cross-selling Customer relationship

    management (CRM)

    Customer service Cycle

    Cycle stock Cycle time

    Decoupling Demand

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    DefinitionA marketing philosophy based on putting the customer

    first. The collection and analysis of information designed

    for sales and marketing decision support to understand and

    support existing and potential customer needs.

    DefinitionOccurs when customers buy additional products or

    services after the initial purchase.

    Definition1) The interval of time during which a system or process,

    such as seasonal demand or a manufacturing operation,

    periodically returns to similar initial conditions. 2) Theinterval of time during which an event or set of events is

    completed.

    Definition1) The ability of a company to address the needs, inquires,

    and requests from customers. 2) A measure of the delivery

    of a product to the customer at the time the customerspecified.

    Definition1) In industrial engineering, the time between completion

    of two discrete units of production. 2) In materialsmanagement, it refers to the length of time from when

    material enters a production facility until it exits.

    DefinitionOne of the two main conceptual components of any item

    inventory, it is the most active component; it depletesgradually as customer orders are received and is

    replenished cyclically when supplier orders are received.

    DefinitionA need for a particular product or component. This could

    come from any number of sources. At the finished goodslevel, this is usually different from sales data because it

    does not necessarily result in sales. There are generally up

    to four components: cyclical component, random

    component, seasonal component, and trend component.

    DefinitionCreating independence between supply and use of

    material. Commonly denotes providing inventory betweenoperations so that fluctuations in the production rate of the

    supplying operation do not constrain production or use

    rates of the next operation.

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    Demand forecasting Demand management

    Demand planning Demand shaping

    Dependent demand Distributor

    Enterprise resources planning(ERP)

    Extrinsic forecasting method

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    Definition1) The function of recognizing all demands for goods and

    services to support the marketplace. It involves prioritizing

    demand when supply is lacking. It facilitates the planning

    and use of resources for profitable business results. 2) Inmarketing, the process of planning, executing, controlling,

    and monitoring the design, pricing, promotion, and

    distribution of products and services to bring about

    transactions that meet organizational and individual needs.

    DefinitionForecasting the demand for a particular good, component,

    or service.

    DefinitionThe practice of using the 4 Ps (product, pricing, placement,

    promotion) and other market variables to influence the

    demand of a product or service so that the demand bettermatches the available supply.

    DefinitionUsing forecasts and experience to estimate demand for

    various items at various points in a supply chain. Several

    forecasting techniques may be used during the planningprocess. Often, families of items are aggregated in doing

    this planning. Aggregation also may occur by geographical

    region or by life cycle stage. Forecast demand is compared

    to actual demand in order to measure and increase forecast

    accuracy.

    DefinitionA business that does not manufacture its own products, but

    purchases and resells these products. Such a businessusually maintains a finished goods inventory.

    DefinitionDemand that is directly related to or derived from the bill

    of material structure for other items or end products. Suchdemands are therefore calculated and need not and should

    not be forecast.

    DefinitionA forecast method on a correlating leading indicator, such

    as estimating furniture sales based on housing starts. Theseforecasts tend to be more useful for large aggregations,

    such as total company sales, that for individual product

    sales.

    DefinitionFramework for organizing, defining, and standardizing the

    business processes necessary to effectively plan andcontrol an organization so the organization can use its

    internal knowledge to seek external advantage.

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    Fluctuation inventory Forecast error

    Forecasting Gross margin

    Horizontal marketplace Income statement

    Independent demand Interplant demand

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    DefinitionThe difference between actual demand and forecast

    demand, stated as an absolute value or as a percentage.

    DefinitionInventory that is carried as a cushion to protect against

    forecast error.

    DefinitionThe difference between total revenue and the costs of

    goods sold.

    DefinitionThe business function that attempts to predict sales and use

    of products so they can be purchased or manufactured in

    appropriate quantities in advance.

    DefinitionA financial statement showing the net income for a

    business over a given period of time.

    DefinitionAn online marketplace used by buyers and sellers from

    multiple industries. This marketplace lowers prices bylowering transaction costs.

    DefinitionOne plant's need for a part or product that is produced by

    another plant or division within the same organization.Although it is not a customer order, it is usually handled by

    the master production scheduling system in a similar

    manner.

    DefinitionThe demand for an item that is unrelated to the demand for

    other items. Demand for finished goods, parts required fordestructive testing, and service parts requirements are

    examples of this.

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    In-transit inventory Intrinsic forecast method

    Inventory management Inventory optimization software

    Inventory turnover Inventory valuation

    Inventory velocity Inventory visibility

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    DefinitionA forecast method based on internal factors, such as an

    average of past sales.

    DefinitionMaterial moving between two or more locations, usually

    separated geographically; for example, finished goods

    being shipped from a plant to a distribution center.

    DefinitionA computer application having the capability of finding

    optimal inventory strategies and policies related to

    customer service and return on investment over severalechelons of a supply chain.

    DefinitionThe branch of business management concerned with

    planning and controlling inventories.

    DefinitionThe value of the inventory at either its cost or its market

    value. Because inventory value can change with time,some recognition is taken of the age distribution of

    inventory. Therefore, this is usually computed on a FIFO

    basis, LIFO basis, or a standard cost basis to establish the

    cost of goods sold.

    DefinitionThe number of times that an inventory cycles, or "turns

    over," during the year. A frequent method to compute thisis to divide the average inventory level into the annual cost

    of sales.

    DefinitionThe extent to which inventory information is shared within

    a firm and with supply chain partners.

    DefinitionThe speed with which inventory passes through an

    organization or supply chain at a given point in time asmeasured by inventory turnover.

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    Keiretsu Key performance indicator

    (KPI)

    Landed cost Logistics

    Market demand Market driven

    Market research Metrics

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    DefinitionA financial or nonfinancial measure, either tactical or

    strategic, that is linked to specific strategic goals and

    objectives.

    DefinitionA form of cooperative relationship among companies in

    Japan where the companies largely remain legally and

    economically independent, even though they work closely

    in various ways such as sole sourcing and financialbacking.

    Definition1) In an industrial context, the art and science of obtaining,

    producing, and distributing material and product in the

    proper place and in proper quantities. 2) In a military sense(where it has greater usage), its meaning can also include

    the movement of personnel.

    DefinitionThis cost includes the product cost plus the costs of

    logistics, such as warehousing, transportation, and

    handling fees.

    DefinitionResponding to customers' needs.

    DefinitionIn marketing, the total demand that would exist within a

    defined customer group in a given geographical areaduring a particular time period given a known marketing

    program.

    DefinitionA system for collecting, measuring, and comparing a

    measure to a standard for a specific criterion for anoperation, item, good, service, business, etc. A

    performance measurement system consists of a criterion, a

    standard, and a measure.

    DefinitionThe systematic gathering, recording, and analyzing of data about

    problems relating to the marketing of goods and services. Suchresearch may be undertaken by impartial agencies or by business

    firms or their agents. It includes several types: (1) market analysisis the study of the size, location, nature, and characteristics of

    markets, (2) sales analysis is the systematic study and comparisonof sales (or consumption) data, (3) consumer research is

    concerned with the discovery and analysis of consumer attitudes,reactions, and preferences.

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    Multisourcing Obsolescence

    Optimization Ordering cost

    Outsourcing Partnership

    Pipeline inventory Planning horizon

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    Definition1) The condition of being out of date. A loss of value

    occasioned by new developments that place the older

    property at a competitive disadvantage. A factor in

    depreciation. 2) A decrease in the value of an asset broughtabout by the development of new and more economical

    methods, processes, or machinery. 3) The loss of

    usefulness or worth of a product or facility as a result of

    the appearance of better or more economical products,

    methods, or facilities.

    DefinitionProcurement of a good or service from more than one

    independent supplier.

    DefinitionUsed in calculating order quantities, the costs that increase

    as the number of orders placed increases. It includes costs

    related to the clerical work of preparing, releasing,monitoring, and receiving orders, the physical handling of

    goods, inspections, and setup costs, as applicable.

    DefinitionAchieving the best possible solution to a problem in terms

    of a specified objective function.

    Definition1) A form of business ownership that is not organized as a

    separate legal entity, but entailing ownership by two ormore persons. 2) In a supply chain, a relationship based on

    trust, shared risk, and rewards aimed toward achieving a

    competitive advantage.

    DefinitionThe process of having suppliers provide goods and

    services that were previously provided internally. Itinvolves substitutionthe replacement of internal capacity

    and production by that of the supplier.

    DefinitionThe amount of time a plan extends into the future. For a

    master schedule, this is normally set to cover a minimumof cumulative lead time plus time for lot sizing low-level

    components and for capacity changes of primary work

    centers or of key suppliers. For longer term plans the

    planning horizon must be long enough to permit any

    needed additions to capacity.

    DefinitionInventory in the transportation network and the distribution

    system, including the flow through intermediate stockingpoints.

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    Process chart Procurement

    Profit Profit margin

    Pull system Purchasing

    Push system Return on assets (ROA)

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    DefinitionThe business functions of procurement planning,

    purchasing, inventory control, traffic, receiving, incoming

    inspection, and salvage operations.

    DefinitionA chart that represents the sequence of work or the nature

    of events in process. It serves as a basis for examining and

    possibly improving the way the work is carried out.

    Definition1) The difference between the sales and cost of goods sold

    for an organization, sometimes expressed as a percentage

    of sales. 2) In traditional accounting, this is the productselling price minus the direct material, direct labor, and

    allocated overhead for the product, sometimes expressed as

    a percentage of selling price.

    Definition1) Earnings from an ongoing business after direct costs of

    goods sold have been deducted from sales revenue for a

    given period. 2) Earnings or income after all expenses(selling, administrative, depreciation) have been deducted

    from gross profit. 3) Earnings or income after adjusting for

    miscellaneous income and expenses (patent royalties,

    interest, capital gains) and tax from operating profit.

    DefinitionThe term used in industry and management to denote the

    function of and the responsibility for procuring materials,supplies, and services.

    Definition1) In production, the production of items only as demanded

    for use or to replace those taken for use. 2) In materialcontrol, the withdrawal of inventory as demanded by the

    using operations. Material is not issued until a signal

    comes from the user. 3) In distribution, a system for

    replenishing field warehouse inventories where

    replenishment decisions are made at the field warehouse

    itself, not at the central warehouse or plant.

    DefinitionNet income for the previous 12 months divided by total

    assets.

    Definition1) In production, the production of items at times required

    by a given schedule planned in advance. 2) In materialcontrol, the issuing of material according to a given

    schedule or issuing material to a job order at its start time.

    3) In distribution, a system for replenishing field

    warehouse inventories where replenishment decision

    making is centralized, usually at the manufacturing site or

    central supply facility.

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    Return on investment (ROI) Reverse logistics

    Reverse supply chain Risk pooling

    Safety stock Sales and operations planning(S&OP)

    Seasonality Service industry

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    DefinitionA complete supply chain dedicated to the reverse flow of

    products and materials for the purpose of returns, repair,

    remanufacture, and/or recycling.

    DefinitionA relative measure of financial performance that provides

    a means for comparing various investments by calculating

    the profits returned during a specified time period. In the

    theory of constraints, it is calculated as throughput minusoperating expense divided by investment.

    DefinitionA method often associated with the management of

    inventory risk. Manufacturers and retailers that experience

    high variability in demand for their products can pooltogether common inventory components associated with a

    broad family of products to buffer the overall burden of

    having to deploy inventory for each discrete product.

    DefinitionMoving items from the consumer back to the producer for

    repair or disposal.

    DefinitionA process to develop tactical plans that provide

    management the ability to strategically direct its businessto achieve competitive advantage on a continuous basis by

    integrating customer-focused marketing plans for new and

    existing products with the management of the supply

    chain. The process brings together all the plans for the

    business into one integrated set of plans.

    Definition1) In general, a quantity of stock planned to be in inventory

    to protect against fluctuations in demand or supply. 2) Inthe context of master production scheduling, the additional

    inventory and capacity planned as protection against

    forecast errors and short-term changes in the backlog.

    Definition1) In its narrowest sense, an organization that provides an

    intangible product. 2) In its broadest sense, allorganizations except farming, mining, and manufacturing.

    DefinitionA repetitive pattern of demand from year to year (or other

    repeating time interval) with some periods considerablyhigher than others.

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    Single-source supplier Sole-source supplier

    Sourcing Spend management

    Standard costs Stockkeeping unit (SKU)

    Stockout costs Strategic planning

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    DefinitionThe only supplier capable of meeting (usually technical)

    requirements for an item.

    DefinitionA company that is selected to have 100 percent of the

    business for a part although alternate suppliers are

    available.

    DefinitionManaging purchases of goods and services in a supply

    chain including outsourcing and procurement activities.

    DefinitionThe process of identifying a company that provides a

    needed good or service.

    Definition1) An inventory item. 2) In a distribution system, an item

    at a particular geographic location.

    DefinitionThe target costs of an operation, process, or product

    including direct material, direct labor, and overheadcharges.

    DefinitionThe process of developing a strategic plan.

    DefinitionThe costs associated with a stockout. Those costs may

    include lost sales, backorder costs, expediting, andadditional manufacturing and purchasing costs.

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    Strategic sourcing Subcontracting

    Supplier Supplier-input-process-output-

    customer (SIPOC) diagram

    Supplier relationshipmanagement (SRM)

    Supply chain

    Supply chain management(SCM)

    Supply Chain OperationsReference-model (SCOR)

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    DefinitionSending production work outside to another manufacturer.

    DefinitionA comprehensive approach for locating and sourcing key

    material suppliers, which often includes the business process of

    analyzing total-spend-for-material spend categories. There is a

    focus on the development of long-term relationships with tradingpartne ners who can help the purchaser meet profitability andcustomer satisfaction goals. From an information technology

    applications perspective, strategic sourcing includes automationof request for quote (RFQ), request for proposal (RFP), electronic

    auctioning (e-auction or reverse auction), and contractmanagement processes.

    DefinitionA high-level process map that shows substantial

    subprocess in an organization's process together with the

    structure of the process represented by the suppliers,inputs, outputs, and customers. It defines the critical

    aspects of a process without losing the overall perspective.

    Definition1) Provider of goods or services. 2) Seller with whom the

    buyer does business, as opposed to vendor, which is a

    generic term referring to all sellers in the marketplace.

    DefinitionThe global network used to deliver products and services

    from raw materials to end customers through anengineered flow of information, physical distribution, and

    cash.

    DefinitionA comprehensive approach to managing an enterprises

    interactions with the organizations that supply the goodsand services the enterprise uses. The goal of this is to

    streamline and make more effective the processes between

    an enterprise and its suppliers.

    DefinitionA process reference model developed and endorsed by the

    Supply Chain Council as the cross-industry, standarddiagnostic tool for supply chain management. It describes

    the business activities associated with satisfying a

    customers demand. Use of the model includes analyzing

    the current state of a companys processes and goals,

    quantifying operational performance, and comparing

    company performance to benchmark data.

    DefinitionThe design, planning, execution, control, and monitoring

    of supply chain activities with the objective of creating netvalue, building a competitive infrastructure, leveraging

    worldwide logistics, synchronizing supply with demand,

    and measuring performance globally.

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    Supply chain visibility Sustainability

    Tactical buying Tactical planning

    Target costing Third-party logistics (3PL)

    Total cost of ownership (TCO) Trend

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    DefinitionActivities that provide present benefit without

    compromising the needs of future generations.

    DefinitionThe ability of supply chain partners to access demand and

    production information from trading partners.

    DefinitionThe process of developing a set of tactical plans (e.g.,

    production plan, sales plan, marketing plan).

    DefinitionThe purchasing process focused on transactions and

    nonstrategic material buying. It is closely aligned with the

    ordering portion of executing the purchasingtransaction process. The characteristics for this include

    stable, limited fluctuations, defined standard specifications,

    noncritical to production, no delivery issues, and high

    reliability concerning quality-standard material with very

    little concern for rejects.

    DefinitionA buyer and supplier team with a third party that provides

    product delivery services. This third party may provideadded supply chain expertise.

    DefinitionThe process of designing a product to meet a specific cost

    objective. This involves setting the planned selling price,subtracting the desired profit as well as marketing and

    distribution costs, thus leaving the required manufacturing

    or target cost.

    DefinitionGeneral upward or downward movement of a variable over

    time.

    DefinitionIn supply chain management, it is the sum of all the costs

    associated with every activity of the supply stream. Themain insight that this offers to the supply chain manager is

    the understanding that the acquisition cost is often a very

    small portion of this.

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    Triple bottom line (TBL) Value-added

    Value chain Value stream

    Value stream mapping Vendor

    Warehouse management system(WMS)

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    Definition1) In accounting, the addition of direct labor, direct

    material, and allocated overhead assigned at an operation.

    2) In current manufacturing terms, the actual increase of

    utility from the viewpoint of the customer as a part istransformed from raw material to finished inventory. It is

    the contribution made by an operation or a plant to the

    final usefulness and value of a product, as seen by the

    customer.

    DefinitionMeasuring the economic, social, and environmental

    consequences of a firm's activities.

    DefinitionThe processes of creating, producing, and delivering a

    good or service to the market. For a good, this

    encompasses the raw material supplier, the manufacturingand assembly of the good, and the distribution network.

    For a service, this consists of suppliers, support personnel

    and technology, the service producer, and the

    distribution channel.

    DefinitionThe functions within a company that add value to the

    goods or services that the organization sells to customers

    and for which it receives payment.

    DefinitionAny seller of an item in the marketplace.

    DefinitionDrawing the current production process/flow and then

    attempting to draw the most effective productionprocess/flow.

    DefinitionA system that manages all processes that a warehouse

    carries out. These processes include receiving, picking, andshipping.