2014 adc installation innovation forum | page 2 mike immler, chief strategy officer strategic...

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2014 ADC INSTALLATION INNOVATION FORUM | PAGE 2

The New Revolution in On-Base ServicesMike Immler, Chief Strategy OfficerStrategic Planning and Partnerships, Army & Air Force Exchange Service

2014 ADC INSTALLATION INNOVATION FORUM | PAGE 3

The Exchange Benefit: More than just a store

4 million school lunches served each year

1.4 millioncombat uniforms outfitted in 2012

486 Wounded Warriors hired

since 2010

Top Employer of Military Spouses

4,345 associates voluntarily deployed to support troops in

combat zones

2,817 facilities worldwide

Cost if federal government provided these services = $700M

24% of associates are military spouses and family members

7 PlantsProviding bakery goods and bottled water overseas

$224 million in dividends to MWR

in 2012

2014 ADC INSTALLATION INNOVATION FORUM | PAGE 4

Threats to the Benefit

BENEFIT

Continued patronage

decline Expense reductions bottom out

APF pressures Uncertain

future of commissary

2014 ADC INSTALLATION INNOVATION FORUM | PAGE 5

On Base Services

Safe, secure environment

Convenient services

Positive local impacts

2014 ADC INSTALLATION INNOVATION FORUM | PAGE 6

Looking Ahead

Self-sufficient by 2015-2017

Entertainment districts

Online Store Improvements