Projects and Priorities:Engaging Users

Carolyn SheffieldProgram Manager

Goal 3: Engaging Users

Increase global awareness about BHL through outreach, learning and education,

and branding through engagement and collaboration with existing and new user

communities.

Engaging Users

• User Feedback

• Social Media • Collaborations

User Feedback is CriticalGeneral feedback form Scan request form

http://biodiversitylibrary.org/contact

Calendar Year 2013

Issues Received: 1,155Issues Closed: 1,446

Scan Requests Received: 295Scan Requests Closed: 608

The gap between Opened and Closed tickets is narrowing 2% more tickets that are open than closed, down from 19% in Q1 of FY13

User Feedback

Oct - Dec Jan - Mar Apr - Jun July - Sept Oct - Dec2012 2013 2013 2013 2013

0

500

1000

1500

2000

2500

3000

Closed

Open

BHL & Our

Users

BHL’s Social Media Presence@BioDivLibrary

www.facebook.com/BioDivLibrary

blog.biodiversitylibrary.org

http://www.flickr.com/photos/biodivlibrary/sets

pinterest.com/biodivlibrary

• Status: Efforts and Results • Challenges, • Future Directions

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13

137,312 135,557 128,228 113,495 118,128 110,065 107,503 106,007 111,255 124,446 124,917 107,860

1508 1460 1320

670 704 618 592423 401 326

424258

814464 429

126176

284

105 123 122 11980

41

265 294 231

86112

76

146 127 120 143 148

75

Social Media & BHL

Visits to BHL Facebook Twitter Blog

36,928 visits from social media to BHL in 201313,400 visits from BHL’s own blog, facebook and twitter

1.4+ million visits to BHL website in 2013

Flickr

Where can we maximize impact?

Book of the w

eek

Campaigns

Project

Updates

Collaborations

0

2

4

6

8

10

12

FacebookBlogTwitter

BHL on Flickr

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13

54162872

5676

15431023

1633

39102258 2199

3767

118 241

525,948 461,740 430,634 498,641 441,143 439,908896,057

2,794,0434,736,541 5,127,901 4,169,963 4,244,808

1944 1755 1383829 720 708 820 773 681 705 535 506

Flickr & BHL

Images Added Views Visits to Website

89,000+ Images 24+ Million Views

BHL on Flickr

Mission: The Biodiversity Heritage Library works collaboratively to make biodiversity literature openly available to the world as part of a global biodiversity community.

Collaborations

Collaborations

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13Jul-1

3

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

14,000,000

15,000,000

16,000,000

17,000,000

16 million BHL Text Pages that Link to EOL Species Pages

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13Jul-1

3

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

8,500

9,000

9,500

10,000

10,500

11,000

11,500

11,082 Total BHL tagged images in EOL

Ongoing Collaborations

Special Projects NESCent-EOL-BHL Research Sprint BHL-EOL Flickr Event at Smithsonian

Oct - Dec Jan - Mar Apr - Jun July - Sept Oct - Dec2012 2013 2013 2013 2013

0

500

1000

1500

2000

2500

3000

0

2

4

6

8

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Facebook

Blog

Twitter

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-1

3

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

14,000,000

15,000,000

16,000,000

17,000,000

16 million BHL Text Pages that Link to EOL Species Pages

Thank youhttp://biodiversitylibrary.org

Carolyn Sheffield, sheffieldc@si.edu