2014 delegate orientation

2014 DELEGATE ORIENTATION

Enhanc ing property va lues and creati ng qual i ty of l i fe through

recreati on, community events , and leadership.

HRCA Mission Statement

Vision

Building a lifestyle you want to live

Flowchart

Board of Directors

Backcountry Planning Areas Committee

DRC, Finance, CRC, Tribunal

CEO/GM

Architectural Committee

Delegates

Directors

Christina Caputo, Vice President

Craig Ziesman,Vice President

Jeff Suntken, Treasurer

Brock Norris, Secretary

Scott Lemmon, President

Dennis Seymour,Director

Governing Documents

• Community Declaration (CC&R’s)• Covenants, Conditions, and Restrictions• Recorded against every Privately Owned Site• Contract between Owner and the HRCA• Supplemental Declaration• Articles of Incorporation• Bylaws

Terms

• Duty: Binding legal obligation

• Power: Ability to accomplish objective

• Liability: Corporate and/or personal

Directors Visionary Statementsand Objectives

Provide first class recreational amenities and programming• Provide events and venues that enhance our community lifestyle

• Seek new, innovative programs and events

• Recognize and promote opportunities for volunteerism

Build the Backcountry Wilderness Area to be the heart of Highlands Ranch• Create and implement a master plan for the Backcountry Wilderness Area

• Evaluate and implement recreational activities, programming and potential partnerships

Foster development that drives sustainable economic growth and supports our mission• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest

of our residents

• Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational and open space development

Define our distinct Highlands Ranch community lifestyle• Identify and implement high profile experiences that strengthen the community

• Promote the brand that attracts businesses and residents

Community Declaration

• Section 2.20 and 2.21 define Delegate and District Delegate

• Section 4.4 Establishment of Delegate District• Section 4.6 Voting Rights of Delegates• Section 4.7 Delegates Representing Members Entitled

to Recreation Centers

Bylaws

• Section 5 address Delegates in General• Voting• Qualifications• Term of Office• Removal• Resignation• Vacancies

• Section 6 Meetings of Delegates

What is a Delegate?

• Delegate shall mean the natural person selected by

members within a Delegate District to represent such

Delegate District and to cast votes on behalf of

members within the Delegate District as provided in

the Community Declaration

Delegate Duties and Powers

• Delegates cast votes to represent the Members of the district, one vote per privately owned site

• Delegates may vote by proxy• Attendance at the monthly Delegate Meeting and

Board of Directors meeting is necessary for the Delegate to adequately represent the District and understand the issues before the community

• The regular Delegate Meetings provide oversight for expenditures for the HRCA recreational facilities


• The President and Secretary of the HRCA (Board of Directors) preside over meetings of Delegates pursuant to the Bylaws

• Meetings of Delegates may be called to approve increases in Common Assessments above the allowable amount

• The Annual Meeting of Delegates is set for the Delegates to elect candidates to the Board of Directors

• The Delegates have authority to amend the bylaws of the HRCA with conditions, but not to amend the Community Declaration


• Rules and regulations for the use /operation of the Recreation Facilities

• Propose increases and/or reductions for the Recreation Function Common Assessments (RFCA’s) necessary for the operation of the Recreation Center

• Propose improvements to the Recreation Facilities• Propose recommendations to improve operating

systems for the members

District Delegate Map

HRCA Committees

Architectural Committee (AC)

• Reviews exterior property improvements

• Promulgates rules

• Reviews variance requests

• Non-compliance notices

HRCA Tribunal

• Hearing procedure and recommendation to the HRCA Board of Directors

• Section X Community Declaration• Section XII Bylaws• Legal: Failure to Comply with Board Ruling; fines

imposed, recreation privileges suspended, property lien filed, and case forwarded to legal counsel to pursue additional legal remedies for compliance

Development Review Committee (DRC)

• Notify all Delegates of DRC Agenda projects in Highlands Ranch or adjacent area

• Referral Agency• No Authority• Referral Agency on Declarant projects

Finance Committee

• $22.8.M budget for 2014

• 9 members

• Monthly financial review

• Budget review

Organizational Chart

HRCA Board of Directors

Chief Executive Officer and General Manager

Architectural Coordinator

Commercial Coordinator

Legal Specialist

Department Assistant

Lead Technician

Residential Technician



Administrative Receptionist

Administrative Courier

Deputy General ManagerOperations & Programs

Manager

Backcountry Wilderness Area Coordinator

Backcountry Wilderness Area Coordinator

Executive AdministratorBackcountry Wilderness Area

SupervisorCommunity Improvement

Services Manager

Aquatics Supervisor Sports & Fitness Supervisor

Youth, Adult, Education Supervisor

ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety Administrator

Recreation System Administrator

Assistant Facility Supervisor




Assistant Facility Supervisor/Staff Trainer

Aquatic Assistant

Aquatic Assistant

Maintenance Services Supervisor

Aquatic Coordinator






Aquatic Assistant

Aquatic Assistant

Aquatic Coordinator




Assistant Facility Supervisor Aquatic Coordinator

Aquatic Assistant

Aquatic Assistant




Assistant Facility Supervisor Aquatic Coordinator

Aquatic Assistant

Aquatic Assistant

Aquatic Assistant Children’s & Education Coordinator Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant

Children’s and Tumbling Instructors

(and All Education Class Contractors)

Dance, Cooking, Pottery, Art, Music and Drama Instructors

Pre-School Teachers

Pre-School Aides

Pre-School Teachers

Pre-School Aides

SR Day CampYear Round

Summer – SR, ER & WR Day Camps

Aquatic Swim Lesson Coordinator

Coached Aquatic Coordinator

Assistant Aquatic Program Coordinator

Therapeutic Recreation Coordinator Sports Team Leader Tennis Team Leader

Head Pro

Tennis SpecialistSports Specialist

Controller Human Resources Manager Community Relations Manager Property Management Supervisor *

Accounting Supervisor *

Accounts Payable

Assessment Administrator

Database Administrator/Accounting Specialist

Accounting Assistant




Human Resources Generalist

Payroll Specialist

Human Resources Assistant

Marketing & Special Projects Coordinator

Community Events Coordinator



Publications/Web Coordinator

Production Assistant

Property Manager

Property Manager

Property Manager Clerical Assistant

Property Manager Clerical Assistant

Property Manager

* Denotes dual supportGuest Services report to on duty Assistant Facility SupervisorMembership Services report to on duty Assistant Facility SupervisorJanitorial report to on duty Assistant Facility SupervisorLifeguards report to on duty Aquatic Assistant

Updated 1/21/2014

Assistant Operations Manager

ER Maintenance Staff

ER Maintenance Staff

NR Maintenance Staff

SR Maintenance Staff

WR Maintenance Staff

Fitness Coordinator

Fitness Specialist

Responsibilities

Peggy Zack, Deputy General Manager

Risk Management

• Goal: to reduce exposure for HRCA, HRCSF, and HRCAA

• Comprehensive coverage: Property, Liability, Directors & Officers/Employment Practices, Professional Liability for Property Management, Workers Compensation

• Assist 20 Sub-Associations in Risk Management

Departments Managed

• Human Resources- Linda Dorre, HR and Payroll Functions

• Finance- Assessments, Accounting, Budgeting,

Investment Management• Community Relations

- Jamie Noebel, Communications, Media Relations, Events

• Property Management

Property Management Services (Brian Sheppelman)

• 20 Homeowner’s Associations

• Three Full-Time Property Managers

• Quality - Professional People

- Higher Levels of Service

• Timely – Efficient Follow-through

• Reduce Costs

Properties

• Bradford Hills• Brownstones• Coventry Ridge• Falcon Hills • Falcon Hills South • Gleneagles Village• Golf Club• Highland Walk (3)• Highwoods

• Indigo Hill• Remington Bluffs• Silver Mesa• Spaces• Stonebury• Timberline Ridge• Turnbury / Birkdale• Weatherstone• Westridge Knolls

Accounting and Finance

Finance Manager

Overview of Accounting Functions

• Financial Reporting• Accrual Basis• Balance Sheet and Income Statement

• Quarterly assessment billing and collections• Accounts payable & cash disbursements• Data Base Management

• Rec Trac – Recreation Programs• Solomon – Accounting System• FRX – Reporting

• Banking and Investments• Sub Association – Financials for 20 Associations• Budget Process• Audit and Tax Preparation

Financial Statements

Revenues• Assessments • Recreation Operations & Programs• Sub-Association Management• Community Events

Expenses• Administrative • Facility Operations• Program Expenses

Transfers• Bonds and Interest Payable• Reserve Funds

Finance Committee

Nine Committee MembersTreasurer Serves as Chair on Finance CommitteeBackground and Experience

From Banking, Consulting, Telecommunications, CPA, Financial Analyst

Participation Monthly meetings – 350 HoursBudget Process meetings – 350 HoursAudit Review – 50 Hours

Finance Committee Role

• Monthly review of HRCA Financial StatementsBalance Sheet Variance From Prior MonthAdmin and Recreation Income Statement Variances

• Negative variances in excess of 10% and $2,500• Positive variances in excess of 25% and $5,000

Program Analysis• Review of Recreation Programs • Variance of Actual Results Compared to Budget

Backcountry and Investments

Finance Committee Role

• Quarterly Review Sub-Association P & LHR Cultural Affairs Association HR Community Scholarship FundHRCA Capital / Reserves Expenditures

• Annual ReviewBudget processAudit reviewTax returns

Budgets

• Budget Message and Assumptions

• Operating Budgets• Administrative• Backcountry• Recreation

• Capital & Reserve Budgets

• Cash Flow Projections by Fund

Budget Process

• June - BWS Planning Session• June to August - Draft Budget Prepared

Over 250 Hours of Staff/Supervisor Time• August to October - Finance Committee Review 7 meetings to Review HRCA, HRCAA & HRCSF Meetings are open to Board, Delegates and homeowners • October - Board Review with Finance Committee Presentation to Delegates• November - Board of Directors Adopts Budget

Combined Balance Sheet

Balance Sheet as of 12/31/2013

• Administrative Funds $ 1,575,000

• Recreation Funds $ 6,923,000

• Backcountry Funds $ 462,000

• OSCA Fund $ 2,198,000

• Debt Service & Plant Fund $38,941,000

• Total Funds $50,099,000

Administrative Fund

FYE 2013 Administrative Income Statement

Revenues $ 2,450,200

Less: Operating Expenses $ 3,030,300

Net Operating Income $ (580,100)Less: Transfers

Capital & Reserves $ 68,000

Net Operating Profit $ (648,100)

Recreation Fund

FYE 2013 Recreation Income StatementRevenues $ 19,399,700Less: Operating Expenses $ 13,530,200Net Operating Income $ 5,869,500Less: Transfers

Bonds $ 3,591,400Capital & Reserves $ 1,529,100Backcountry transfer $ 210,000Total Transfers $ 5,330,500

Net Operating Revenue $ 539,000

Linda DorréHuman Resources Manager

HRCA Human Resources

Employee Resources as of 6/5/2014

• 856 Employees• Summer Seasonal Employees

Hire 75 – 100 Each Year

Recruitment & Selection

• Attracting and choosing the best candidates• Decentralized hiring by supervisory staff responsible

for specific functions• 75% of HRCA employees live in Highlands Ranch

Employee Benefits andCompensation

• 112 benefited employees• Utilize Broker for annual benefit renewal for health,

dental, life, STD & LTD. Participate in both national and local benefit surveys utilizing results.

• Utilize Broker for HRCA Retirement Plan• Compensation – participate in MSEC compensation

focus groups and surveys utilizing survey information.

Employee Relations

• Maintain employer - employee relationships• Preventing and resolving problems• Correcting poor performance and employee

misconduct• Ongoing training• Safety• Employee relations committee

Payroll

• Bi-weekly payroll, 26 pay periods per year• 6/5/2014 – 856 employees in payroll system

- 34% of employees between ages of 16-19 - 21% of employees are 50 and older

• Offer direct deposit & employee access online to pay and W-2 information.

Highlands Ranch Community Scholarship Fund

• Designated 501(c) 3 in 2003

• $1,000 scholarships benefitting graduating seniors in Highlands Ranch

• Funded by donations, corporate sponsorships & fund raising events

• $210,000 awarded since inception

• 2015 award amount will be 20 scholarships at $1,500 per recipient

Community Relations

Jamie Noebel,Community RelationsManager

HRCA Mission Statement

Enhancing property values and creating quality of life through recreation,

community events, and leadership.

It’s All Right Here!

Community Relations

• Media Relations

• Newsletter, Activity Guide, e-Me email blast

• Communication to Members

• Community Partners/Sponsors

• Community Events

• Cultural Affairs Association

• General Manager, Deputy General Manager, and Community Relations Manager are authorized to speak on behalf of the HRCA

• Weekly correspondence with -Highlands Ranch Herald -Highlands Ranch Your Hub

• Program and event media releases and advisories

• Annual clipping file of all media stories

Media Relations

Publications - Communications

• HRCA News monthly newsletter

• (25,271 mailed plus 4342 emailed)

• Activity Guide – 3 times per year

• (26,395 mailed plus 3682 emailed)

• Web Site - HRCAonline.org

• 61,935 weekly views

• E-me: Meanwhile Back @ the Ranch

• Email blast to 31,840

• Volunteer Update – Delegate, BOD, and Committee Info

• Email blast to 133 volunteers

• Annual Community Calendar

• Facebook – 7782 followers, Twitter – 994 followers

• “Click It!” Highlands Ranch online directory

• Welcome Booklet – Info given to new residents

• Web calendar of events & programs

• Event/Weather Line: 303-471-8888

Community Partners

CURRENT PARTNERS

• Alphagraphics • Arma Dei Academy

• Cherry Hills Community

Church • Children’s Hospital• Corner Bakery Cafe • Culligan Water• Davidson’s Liquors • Grace Presbyterian Church• Groove Automotive• HindmanSanchez• Ignite Church• Littleton Adventist Hospital• M4 Roofing & Gutters• Metropolitan State

University• Nicolo’s Pizza• Noodles and Company

• Pacific Dental (Redstone & Falcon Groups)

• Pro Disposal• Sam’s Club• Symmetrix Solutions• Ralph Schomp Honda• Shea Homes• Tattered Cover Book Store• WJB Bradley Mortgage• Wells Fargo• Whole Foods• Wind Crest

Annual Sponsor Benefits:• Marketing in the facilities• Advertising in the Activity Guide• Logo recognition on flyers, Newsletter and Activity Guide• Participation in Events• $132,000 Sponsorship Revenue

Community Events

Ranch Hand Volunteers

88 volunteers Incentive Program Assisting with events Training and orientation

twice a year

971 Total Volunteer Hours

Over 48,702 Attendees at HRCA Events

• Beverage Tastings• Taste of Highlands Ranch• Easter Egg Hunt• Beer Festival• Carnival• Farmers’, Street, & Winter Markets• 4th of July Parade & Celebration • Trick or Treat Street• Hometown Holiday • Recycling events• Doggie Splash• Touch-a-Truck• Father/Daughter Sweetheart Ball• Home Improvement Expo• Craft and Gift Shows• Paranormal Party• Film in the Park• And more!

226 Volunteer Hours to Service Programs

Cultural Affairs Association

The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3

organization, formed in 2001, to address the need for a cultural foundation

in the rapidly growing community of Highlands Ranch. The CAA provides a

central organization from which educational, artistic, musical, theatrical, and

dance events are provided to the residents of Highlands Ranch and

surrounding communities.

• $217,550 budget for 2013• Art Encounters – Public Art Program• SCFD Funding Grant

• $80,000 budget for 2013/2014

Over 30 Cultural Programs = 52,920 attendeesWinter Cultural Series Highlands Ranch Days Hooked on Fishing Kid’s and Ladies’ Fishing on the Fly Summer Concert Series Murder Mystery Theater Jazz at the Mansion End-of-Summer Concert Oktoberfest Culture on the Green SeriesChinese New Year Showtime at Southridge SeriesClassic Car Show

Ken Joseph, Operations and Programs

Manager

Operations and Programs

Common Features- Indoor/Outdoor Pools (19 bodies of water)- Running Tracks- Gyms- Fitness/Dance Studios- Weights- Exercise Machines (300+)

Facilities

Recreation Center at Northridge

62,685 Sq. Ft. • Special Features

• Tennis Pavilion• Racquetball Courts • Gym• Saunas

• Major Programs• Tennis/ Racquetball/ Aerobics• Competitive Swimming - Swim Meets

Recreation Center at Southridge

72,000 Sq. Ft.Special Features • Auditorium • Commercial Kitchen• Senior Lounge • Pottery Studio• Pools – Kid’s Play Area• Current Channel – Log Walk • Fitness Pool Major Programs• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking

Recreation Center at Eastridge

85,000 Sq. Ft.Special Features• Children’s (Frog) Pool• Indoor Outdoor Water Slides• Steam Room• Climbing Wall• Sand Volleyball Courts - Outdoor

Major Programs• Swim Lessons – Basketball - Dance • Children’s Programs – Pre-School – Day Camp

Recreation Center at Westridge

72,000 Sq. Ft.Special Features• Indoor Synthetic Turf • Spin Cycle Studio• Batting Cages• Pitching Structure• Outdoor Children’s (Whale) Pool

Major Programs• Soccer – Lacrosse - Flag Football • Spin Cycling Classes• Martial Arts• Children’s Programs - Pre-School

Facility Management

• Recreation Property - 35 Acres• Facilities - 6.6 Acres (330,000 Sq. Ft.)• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.• 5000 + Visits/Day• Janitorial• Membership - (New Residents)• Registration - (Programs & Events)• Customer Service - Member Relations

Operations Management

Energy Conservation• Reduce electric, gas, and water costs --- Improve efficiency • 2.5M ProjectFinancial Management • Expense Control – Reserve Study• Capital/Reserve Project Mgt.Health & Safety • Minimize Injuries - Trend Analysis - Safety Culture• Worker’s Comp. Experience Modification Factor -- 0.80 • Improve Employee HealthSecurity• CCTV Cameras - Enhancement - DCSOTraining • New Hires - Policies - Safety/OSHA - Software

$4.4 Million Business Function

• Aquatics Department

• Youth and Adult and Education Department

• Sports and Fitness Department

Programs Management

Aquatics Management(Diane Ball)

Supervisor (2) Coordinators

• Group - Private Swim Lessons• Coached Aquatics - Swim Teams• Diving / Scuba / Snorkeling / Infant Swimming• Birthday Parties

Supervisor

(4) Coordinators

• Children’s – Youth - Teen

• Preschools

• Day Camps

• Art – Music – Dance - Drama

• Education Classes

Youth Services(Meredith Parker)

Supervisor

(5) Coordinators

• Fitness

• Martial Arts

• Sports Leagues - Camps

• Tennis

• Race Series

• Therapeutic Recreation

Sports & Fitness(Chris Lucas)

• Facilities• Maintenance Services

Assistant Operations Manager(Mark Gunther)

Maintenance Services(Steve Lang)

• Preventative Maintenance • HVAC - Plumbing - Electrical • Pools - Pumps - Motors • Boilers• Light Construction• Painting - Dry Wall - Tile• Cardio Machines• Landscaping - Fences • Snow Removal• Events - Set-up - Tear-down

Backcountry Wilderness Area

Mark Giebel,Backcountry

Wilderness Area Supervisor

Mission

To provide visitors with unprecedented opportunities to enjoy nature near where they live, while protecting and conserving natural, cultural, archeological, and historical resources for the enjoyment of future generations.

Development Plan

Backcountry Wilderness Area(OSCA Plan)

Backcountry Area Map

Important Dates

1988 • OSCA Agreement, Set aside the 8,200 acres

1996• Wildcat Regional Park Agreement

1997• Shea Homes purchases Highlands Ranch from Mission Viejo

More Important Dates

June 2000• Douglas County approved the Highlands Ranch OSCA plan

which outlined allowed uses in certain sections of the property, basically a zoning document for OSCA

2002• HRCA Management Plan completed

June 2002• Strategic Planning Committee presents recommendations

to the Board

More Important Dates

January 2006 • Shea Homes and the HRCA complete the early conveyance of two parcels.• 811 acres and 63 acres for a total of 874 acres.• OSCA officially becomes known as The Backcountry Wilderness Area of

Highlands Ranch.July 2006• Wildcat Mountain Trails openMay 2009• Remainder of Backcountry is conveyed to the HRCA• Total of 7,254 acresAugust 2009• Highlands Point Trail System Opens• HRCA Now has over 11 miles of trails

Promote

Protect

What:- Habitat, Wildlife, History, Culture

Why:- Few places left along the Front Range- Large, contiguous area- An island in sea of development

How:- Planning

- Trails, activities, development- Limit access to parts- Habitat improvement, maintenance, etc.

Programs

• To provide diverse, experiential activities in the outdoors to connect people to nature

• Through our diverse offerings we hope to be a vehicle that encourages as many people as possible to enjoy the wonders of nature and the outdoors

Backcountry Wilderness AreaPrograms Offered

• Full Day Youth Camps• Archery Lessons• Hayrides• History• Mother’s Day• Father’s Day• Star Gazing• Picnic• Horseback Rides

• Nature Hikes• Vehicle Tours• B-Day Parties• Elk Bugling• Elk Hunting• Cattle Branding Party• Haunted Forest• Elk Banquet

Backcountry Wilderness Area Revenue

• Revenue Generated By the Year:• 2009: $29,000• 2010: $29,000• 2011: $49,000• 2012: $87,000• 2013: $33,000 • 2014: $173,000 (projected)

Backcountry Wilderness Area - Volunteers

• Over 300 Trail Patrol Volunteers• Love In Action 300-400 Volunteers• Scout Groups - 10-20 Eagle Scout Projects This Year - Other Projects as They Come Up

Enhancing and Maintaining Property Values

Mike Bailey,Community Improvements

Services Manager

Community Improvement Service

• The Department Has Four (4) Areas of Emphasis: - Architectural Residential: Residential Improvement Review - Commercial: Commercial Improvement and Signage Review - Compliance: Covenant Guideline Enforcement in Both Commercial and Residential Settings -Legal: As mandated per the Community Declaration

The following explains how to obtain an approval. Call (303) 471-8821 if you need assistance.

Architectural Submittal Process

Approval Letter Sent

Denial Letter Sent Compliance Noted by Association

File Closed

Completion Inspection DoneFollow-Up At One Year or Upon Receipt of Completion Notice. Resubmittal Required

If Not Completed Within One Year

Appeal May Be Filed Within 20 Days After Committee’s Decision

Re-Submit Revised Plan

Property Owner Prepares & Submits Improvement for Architectural Review

Community Improvement Services Reviews Submittal

Verification that Information is Complete

Architectural Committee Review of Submittal

Request for Further Information From Homeowner

Noncompliance Flowchart

RE-INSPECTION – NOTICE OF COMPLIANT TO THE

DIRECTORS

RE-INSPECTION BOARD DECISION

1ST STANDARD NONCOMPLIANCE LETTER

AFTER INSPECTION

RE-INSPECTION – 2ND STANDARD NONCOMPLIANCE

LETTER

Timeframe Examples

• Trash Container

• Unsightly Material

• General Landscape

• Recreational Vehicle

• Commercial Vehicle/Trailer

• Put away on day of pickup - 3 day review

• Removal of items - standard 5 day review

• Repair or Maintenance - 5-14 day review

• 72 hour rule - 72 hours in 7 day period

• Submit and/or Remove - 5 day review

Protocol

• Complaint calls from members = 60%Staff initiated action = 40%

• All complaints verified by staff prior to action

• 2,500 letters per month in summer1,200 letters per month in winter

• Board Members should refrain from discussing all

compliance issues with staff or members as they may be brought before the Board for a decision at a later date

• Architectural Committee - Review of residential improvements, Design Guideline Revisions

• Design Review Committee - Review of Commercial Development, Zoning, Development Guide Revisions

• Commercial Review Committee - Review signage and minor amendments to SIP

• Tribunal – Hearing Process

Committees

Other Highlands Ranch EntitiesResponsibilities

Douglas County Government

• Law Enforcement• Roads and Street Maintenance• Zoning• Traffic Light Control

Highlands Ranch Metro District

• Arterial Landscape Maintenance• Parks, Outdoor Sports & Recreation Programs• HRMD Trails Construction & Maintenance

Littleton Fire Rescue

• Fire & Emergency Services

Centennial Water andSanitation District

• Water and Waste Water• Water Budgets • Watering Restrictions

2014 delegate orientation

Leadership & Management