2015-07-12 - vegas inc - las vegas

V E G A S I N C . C O M | J U L Y 1 2 - J U L Y 1 8 , 2 0 1 5

BY HOWARD RIELL | SPECIAL TO VEGAS INC

Las Vegas is a people town, and retail is a people business. So the question arises: How can retailers hire and train peo-ple to provide better customer service and build customer loyalty? ¶ “The key to developing loyal customers is creat-

ing a connection between employees, customers and brand,” said Steve Nachwalter, principal of Nachwalter ConsultingCUSTOMER SERVICE, CONTINUED ON PAGE 15

10%Potential decrease in demand

for NV Energy if Las Vegas

Sands, MGM Resorts Interna-

tional and Wynn Resorts’ ap-

plications to cut ties with the

power company are approved.

11,507Number of electric cars Tesla

delivered during the second

quarter, a company record.

Despite also selling more than

10,000 cars in the first quarter,

the company lost $154 million.

‘You can’t train nice’S

HU

TT

ER

STO

CK

Customer service experts share advice on how to build a loyal customer base

1,15_VICover_20150712.indd 1 7/10/15 2:54 PM

05 06 18Q&A WITH MICHELLE SHRIVERA Tropical Smoothie Cafe franchisee and regional developer at Patrice & Asso-ciates Hospitality Recruit-ing compares the hiring processes in Las Vegas and Colorado and discusses the importance of focusing on tasks that make the biggest impact on business at any given moment.

MEET: PAPILLON GROUPFor 50 years, the Halvor-son family has shown people from around the world spectacular views of the American Southwest.

THE NOTESPeople on the move, P4

TALKING POINTSKeep personal, business liabilities separate, P7

DATA AND PUBLIC INFORMATIONA listing of local bank-ruptcies, bid opportuni-ties, brokered transac-tions, business licenses and building permits.

MORE VEGAS INC BUSINESS NEWSCalendar: Happenings and events, P17

The List: Available com-mercial space, P22

NOTEWORTHY STORIES

VOLUME 2, ISSUE 27Vegas Inc (USPS publication no. 15540), 2360 Corporate Circle, Third Floor, Henderson, NV 89074 is published every Sunday except the last Sunday of the year by Greenspun Media Group. Periodicals Postage Paid at Henderson, NV and at additional mailing offices.

POSTMASTER: SEND ADDRESS CHANGES TO:Vegas IncGreenspun Media Group2360 Corporate Circle, Third Floor Henderson, NV 89074 702.990.2545

For inquiries, write to: Vegas Inc2360 Corporate Circle, Third FloorHenderson, NV 89074For back copies: Doris Hollifield at 702.990.8993 or e-mail at [email protected] subscriptions: Call 800.254.2610, or visit vegasinc.com. For annual subscriptions, $50. For single copies, $3.99.

PUBLISHER Donn Jersey ([email protected])

EDITORIALEDITOR Delen Goldberg ([email protected]) MANAGING EDITOR Dave Mondt ([email protected])DIGITAL EDITOR Sarah Burns ([email protected])ASSISTANT MANAGING EDITOR/BUSINESS Brian Deka ([email protected])ASSISTANT MANAGING EDITOR/POLITICSScott Lucas ([email protected])STAFF WRITERS Kailyn Brown, Andrea Domanick, Adwoa Fosu, Megan Messerly, J.D. Morris, Kyle Roerink, Daniel Rothberg, Cy Ryan, Eli Segall, Conor Shine, Jackie Valley, Pashtana Usufzy, Katie Visconti, Ian Whitaker COPY DESK CHIEF John TaylorCOPY EDITORS Jamie Gentner, Brian Sandford SPECIAL PUBLICATIONS EDITOR Craig Peterson DIGITAL COORDINATOR Adelaide Chen EDITORIAL CARTOONIST Mike Smith LIBRARY SERVICES SPECIALIST Rebecca Clifford-Cruz RESEARCHER Julie Ann FormosoOFFICE COORDINATOR Nadine Guy

ARTASSOCIATE CREATIVE DIRECTOR Liz Brown ([email protected])DESIGNER LeeAnn EliasPHOTO COORDINATOR Mikayla Whitmore PHOTOGRAPHERS L.E. Baskow, Christopher DeVargas, Steve Marcus

ADVERTISINGASSOCIATE PUBLISHER OF ONLINE MEDIA Katie HortonGROUP DIRECTOR OF SALES OPERATIONS Stephanie RevieaPUBLICATION COORDINATORS Karen Parisi ADVERTISING DIRECTOR Jeff JacobsEXTERNAL CONTENT MANAGER Emma CauthornACCOUNT MANAGERS Katie Harrison, Dawn Mangum, Breen Nolan, Sue SranADVERTISING MANAGERS Jim Braun, Brianna Eck, Frank Feder, Kelly Gajewski, Justin Gannon, Trasie Mason, Donna Roberts, Michelle Walden

MARKETING & EVENTSEVENT MANAGER Kristin WilsonEVENTS COORDINATOR Jordan NewsomDIGITAL MARKETING ASSOCIATE Jackie Apoyan

PRODUCTIONVICE PRESIDENT OF MANUFACTURING Maria Blondeaux ASSISTANT PRODUCTION DIRECTOR Paul Huntsberry PRODUCTION MANAGER Blue Uyeda PRODUCTION ARTIST Marissa Maheras, Dara Ricci ART DIRECTOR Sean Rademacher GRAPHIC DESIGNERS Michele Hamrick TRAFFIC SUPERVISOR Estee Wright TRAFFIC COORDINATORS Kim Smith, Meagan Hodson

CIRCULATIONDIRECTOR OF CIRCULATION Ron GannonROUTE MANAGER Joel Segler

GREENSPUN MEDIA GROUPCEO, PUBLISHER & EDITOR Brian GreenspunCHIEF OPERATING OFFICER Robert CauthornGROUP PUBLISHER Gordon ProutyEXECUTIVE EDITOR Tom GormanMANAGING EDITOR Ric AndersonCREATIVE DIRECTOR Erik Stein

VINTAGE VEGAS: HELLDORADO DAYS A CITY TRADITIONWhiskerino! Mutton Bustin’! Rodeo! They’re all part of Las Vegas’ historic Helldorado Days ,

created after construction of the Boulder Dam was completed to encourage tourism to the valley .

The annual celebration — a nod to the Wild West — began in 1934 by the Elks Lodge. Two years later , a rodeo and beauty parade were added to the multi-day festival. Men grew full beards from January to May to participate in the Whiskerino contest and be judged for the most interesting facial hair, while young women competed in a beauty pageant and showcased their rodeo skills for the chance to be hailed as Miss Helldorado.

Pictured here is a contestant in the 1972 Miss Helldorado competition at the Stardust Horseman’s Park.

Helldorado Days took an eight-year hiatus starting in 1997 because of high production costs and fi nancial problems but made a comeback in 2005 to celebrate Las Vegas’ 100th birthday.

— REBECCA CLIFFORD-CRUZ

STA

FF

FIL

E

CONTENTS

VEGAS INC

2JULY 12- JULY 18

2_VITOC_20150712.indd 2 7/10/15 2:53 PM

*Offer ends 8/30/15. Available to new subscribers of Cox Business VoiceManager℠ Unlimited and Cox Business Internet℠ 25 (max. 25/5 Mbps). Offer requires 3-year service term. After 6 months, bundle rate increases to $115/month for months 7-36. Standard rates apply thereafter. Unlimited plan is limited to direct-dialed domestic calling and is not available for use with non-switched circuit calling, auto-dialers, call center applications and certain switching applications. Prices exclude equipment, installation, taxes, and fees, unless indicated. DOCSIS 3.0 modem required for optimal performance. Speeds not guaranteed; actual speed may vary. Rates and bandwidth options vary and are subject to change. Speed claim based on Cox Business Internet 150 Mbps service vs. basic 1.5 Mbps DSL. Phone modem provided by Cox, requires electricity, and has battery backup. Access to E911 may not be available during extended power outage or if modem is moved or inoperable. Discounts are not valid in combination with or in addition to other promotions, and cannot be applied to any other Cox account. Offer is non-transferable to a new service address. Services not available in all areas. Other restrictions may apply. ©2015 Cox Communications, Inc. All rights reserved.

UPGRADES available for speed options up to 100 times faster than basic DSL

20+ PROFESSIONAL FEATURES including Caller ID, Call Forwarding & Three Way Calling

UNLIMITED nationwide long distance calling included

CALL 702-939-1146 | VISIT COXBUSINESS.COM

FOCUS ON YOUR BUSINESS KNOWING YOUR TECHNOLOGYIS COVERED.

For 6 months with a 3-year agreement*

COX BUSINESS INTERNETSM 25 AND VOICEMANAGERSM

/mo*

$

85

0000118571-01.indd 1 4/24/15 2:00 PM

VEGAS INC

4JULY 12- JULY 18

Michael Kent is a vice president and financial adviser at Select Wealth Advisers. Kent has more than a decade of experience in the banking and investment industry.

Dr. Thomas Roben is the Humana regional medical director for senior prod-ucts for Arizona and Nevada. He oversees clinical programs and strategies with a focus on fiscal management and quality improvement. He previously served as the affiliate medical director for HealthCare Partners Nevada.

Vinetta De La Cruz is a Bank of Nevada senior vice president and regional manager, over-seeing the branch on Lake Mead Boulevard near Tenaya Way. Ken Mundt is a vice president and se-nior loan officer specializing in commercial and SBA lending in the bank’s branch at Durango Drive and Flamingo Road.

Robert Coggan, of Garside Junior High School, was selected for the 2015 PBS LearningMedia Digital Innovators Program. The program recognizes tech-savvy K-12 educators who are leaders in education technol-ogy and incorporating digital media in classrooms. Coggan has taught for 16 years in the Clark County School District.

Ron Kass is presi-dent and CEO of Hunter Douglas North America, parent company of Henderson-based Coast Drapery. Former CEO Marv Hop-kins retired after 29 years with Hunter Douglas.

Thirty-two businesses joined the Las Vegas Hospitality Association. They are: Airstar, Sebastien Thevenin, sales and marketing manager; All Night Long Entertainment, Jeremy Wolff, CEO; B2Group, Hannah Lee, account executive; Canyon Coach Lines, David Huang, president; Chayo Mexican Kitchen & Tequila Bar, Kevin Fritz, director, marketing and corpo-

rate events; Cowabunga Bay Water Park, Christy Woodhouse, sales di-rector; Demi’s Gift Baskets Inc., Demi Hou, owner; Desert Pines Golf Club, Jeff Quintin and Matt Megin, direc-tor of sales and sales manager; Desti-nation Services Association, Shelley Stepanek, president; Diamond Re-sorts International, Grace Takimoto, regional hotel marketing manager for the West; Dick’s Last Resort, Emily Hedlund, sales and marketing man-ager; Fogo de Chao, Ricci Shiplett, sales manager; Forever & Always Travel/Tours, Robert Brindle, owner; Grand Canyon West Express, Ted Quasula and Tony Dobbs, general manager and assistant general man-ager; Grey Line Las Vegas, Danielle Fioravante, sales representative; Intellitix, Jacinta Jose, business development; Ivory Start Produc-tions, Renee Guglielmetti, director of public relations, marketing and sales; Jeff Civillico Inc., Jeff Civillico, CEO; JS Travel Consultants LLC, Jim Higgins, chief consultant; Kirvin Doak Communications, Terri Maruca and Brad Seidel, senior vice president of public relations and account director; Kordoban Supportive Services, Gene Kordoban, owner; Las Vegas Country Club, Shelley Sampson, director of catering; Lip Smacking Foodie Tours, Donald Contursi, president; MGM Grand, Melanie Hague, catering man-ager; Millenium Staffing Solutions, Sheila Marcello, director of busi-ness solutions; Partner Fusion, Margi Levy, market director; Peace of Mind Onsite Meeting Management, Laura Perlman, owner; Pillar Hotels & Re-sorts, Erin Gregory, director of sales; Showtime Tours, Jeff Reinwaid, sales manager; Smith Center for the Performing Arts, Patrick Vinson, group sales; Vegas Indoor Skydiving, Dave McMahan, business develop-ment; and Vik Chocan Photography, Vik Chocan, owner.

Michael Thimmesch retired as director of customer engagement at Skyline Exhibits. He began his Skyline career in 1988 as a copywriter. Thim-mesch helped generate more than $1 billion in retail sales and helped Sky-line grow into the one of the largest exhibit companies in North America.

The U.S. Small Business Administra-tion, in conjunction with Vegas PBS, recognized Nevada businesses at the 2015 SBA Nevada Small Business Awards. Honorees included: Chad and Kate McCullough, Elite Media, Inc., Henderson, small business per-sons of the year; Thomas and Lind-sey Rojas, Iron House, Henderson, minority-owned business of the year; Debbie Banko, Link Technologies, Las Vegas, woman-owned business of the year; Shaundell Newsome and Tiara Flynn, Sumnu Marketing, Las Vegas, family-owned business of the year; Jason and Marie Griffin, Kids R Kids, Henderson, veteran-owned business of the year; Ronna Timpa, Workplace ESL Solutions, Henderson, microenterprise business of the year;

Ashley Ross, Rollasole, Las Vegas, young entrepreneur of the year; Bob Hart, retired Nevada State Bank vice president and SBA sales manager, small business lifetime advocate of the year. Nevada State Bank won the Lender of the Year Silver Award in 7(a) loan production and the Lender of the Year Bronze in third-party loan production.

Myisha Williams of Mys Manage-ment represents the Nevada Depart-ment of Transportation and the Office of Traffic Safety in a partner-ship to coordinate and unify the Zero Fatalities Program with all of the Office of Traffic Safety’s behavior programs.

D&R House of Diamonds, a jewelry store owned and operated by Dave Padgett and Richard Shaw, opened at One Summerlin tower.

Gregory Gondek is brand sales man-ager at Cannon Safe Inc.

Samantha Sato is an account coor-dinator at Trosper Communications. She will work in the agency’s public safety and business-to-business sec-tors.

The Clark County Medical Society honored two students with its 2015 Student Rising Star Award: Lindsey Murphy of the University of Nevada School of Medicine and Robert Wills of Touro University Nevada College of Medicine.

New members of the Cox Commu-nications 2015 Community Advisory Board are: Dan Giraldo, senior vice president of enterprise business and community engagement, Bank of America; Michael Newman, manag-ing director, CBRE; Debbie Roxar-zade, principal, Rachel’s Kitchen; David Saltman, vice president and general counsel, the Vista Group; and Tom Warden, senior vice president of community and government rela-tions, Summerlin, the Howard Hughes Corporation.

William Whatley is education director at Body Spa Salons. He has worked as an artistic educational director for several beauty industry manufacturers and has been featured on “The Oprah Winfrey Show,” “The Rachael Ray Show,” “On Air with Ryan Seacrest” and “Ambush Makeover”.

Speedway Motorsports Inc. Executive Chairman O. Bruton Smith will be in-ducted into the NASCAR Hall of Fame Class of 2016. The company manages the Las Vegas Motor Speedway.

Raising Cane’s broke ground on its ninth Southern Nevada location, at Tropicana Avenue and Interstate 15.

The Juice Standard opened at 2530 St. Rose Parkway, Henderson.

Aventura is the third Henderson park to open in Inspirada. It includes two connected heated swimming pools; three multiuse playing fields; two ball-fields; tennis, basketball and volleyball

courts; a children’s water play area

and a dog park. It was developed by

Inspirada Builders LLC and built by

Martin-Harris Construction.

The International Board of Lactation

Consultant Examiners and Interna-

tional Lactation Consultant Associa-

tion recognized Centennial Hills Hos-

pital for excellence in lactation care.

The hospital received an IBCLC Care

Award because it staffs professionals

who hold the IBCLC certification and

provides a lactation program that is

available 5-7 days a week.

Blaze Fast Fire’d Pizza opened at

10520 S. Eastern Ave., Henderson.

The Eldorado Valley Regional Public

Safety Training Facility opened at

15101 U.S. Highway 95 South, Boul-

der City. The facility, a joint project

between Boulder City and Henderson,

contains tactical and qualification

firearms ranges with classrooms, an

emergency vehicle operator course

with classrooms and an explosives

and demolition range.

Shareholders of City National Corp.,

which owns City National Bank, ap-

proved a merger with Royal Bank

of Canada that is set to close in the

fourth quarter of this year. At a special

meeting, 40.6 million shares were

voted in favor of the merger. That rep-

resents 99.6 percent of shares voting

and 73.1 percent of all City National

shares outstanding.

Towbin Automotive of Las Vegas

has been the No. 1 Dodge, FIAT and

Alfa Romeo dealership in the nation

several times throughout the past two

years. Numbers are based on findings

from the 2013 Chrysler Sales Report,

August 2014 FCA Sales Report and

March 2015 FCA Sales Report.

Las Vegas-based Houston Contract-

ing Corp. was acquired by Response

Team 1, a property restoration,

disaster loss recovery and multifamily

renovation company.

Southern Nevada hospitals recently

were ranked by Leapfrog Group’s

Hospital Safety Score, which grades

hospitals on the basics of medical

care, such as handwashing, enter-

ing prescriptions in a computer and

availability of nurses. Hospitals that

received an “A” for spring 2015 are

Dignity Health St. Rose Dominican-

Rose de Lima campus, Desert Springs

Hospital Medical Center and Moun-

tainview Hospital. Visit hospitalsafe-

tyscore.org for the full list.

Las Vegas Monorail is partnering with

UFC to offer discounted monorail

fares to UFC events.

Amorino, which sells gelato, opened

a second valley location, at the Las

Vegas North Premium Outlets.

MUNDT

ROBEN

KENT

DE LA CRUZ

THE NOTESSend your business-related information to [email protected]

KASS

4_VINotes_20150712.indd 4 7/10/15 2:51 PM

THE INTERVIEWSend your business-related information to [email protected]

VEGAS INC

5JULY 12- JULY 18

How have you seen Las Vegas evolve in your 20 years of man-agement experience?

Whether it’s in the boutique ho-tels or opulent resorts, the creativ-ity and eclectic food offerings and chefs, or the intense amount of talent in showrooms across the city, we no longer are known for cheap buffets and showgirls, although we still have some of those. People don’t start their careers here to be “discovered” and move on to places such as New York or Los Angeles. Instead, they strive to come here to be among the best in their respective businesses.

You own multiple Tropical Smoothie Cafés in Nevada and Colorado. How do your busi-nesses in the Las Vegas Valley differ from your businesses in Colorado?

Honestly, it’s easier to hire in Las Vegas than in Colorado. We receive far more applications, and since hos-pitality is such a significant part of the Las Vegas economy, we are more successful in finding terrific talent, whether for Patrice & Associates or Tropical Smoothie Café.

What is the most challenging part of your job?

I wear a lot of hats — CEO, marketer, recruiter, dishwasher — so it’s incred-ibly important to focus on the tasks that will make the biggest impact in my businesses and to be able to recog-nize what that is in any given moment. It isn’t always the same. For example, when I’m visiting a café to check in on the business and meet with employ-ees, I’ve been known to jump in and start doing dishes. If I did that all the time, obviously I wouldn’t be focus-ing on what is most important. But, through showing the employees I am willing to do what they do and helping them out when they really need it, I create more goodwill and loyalty than I can in almost any other way.

What has been the most reward-ing part of your job?

With Patrice & Associates, I love that we are helping companies em-

ploy talented managers who are a great fit, and we also are providing opportunities for employees to grow their careers with strong, high-per-forming companies. I employ dozens of people in businesses they can be proud of and help them start their own businesses. There is nothing more rewarding than that.

What are you reading right now? “Tribal Leadership” by Dave Logan,

John King and Halee Fischer-Wright. I’ve read it before, and it’s definitely worth a second read, particularly as I am in growth mode with Patrice & Associates and continuing to build, or help others build, new cafés.

What do you do after work? What brings me the most joy in life

is my family. I am incredibly blessed to be close to my sons, and I also get to spend time with my grandson often.

Blackberry, iPhone or Android?iPhone, iPad and Mac — I am all-in

with Apple. I love the connectivity between the devices, and I was ticked off when one of my sons went with an Android because I can’t iMessage him when I’m on a plane with WiFi.

Describe your management style. When I was a young manager, I

thought I had to have all of the answers, and I was also a perfectionist. While

that served me well in growing my ca-reer, over time, I learned the value of being collaborative and surrounding myself with people who frankly are smarter than me. I’m much better at delegating now, and I work hard to use an individualized approach to man-aging people. You have to understand how your employees best receive infor-mation and feedback, and provide it in a way that they can and will receive it, believe it and then act on it.

Where do you see yourself and your company in 10 years?

I can see Patrice & Associates growing significantly in the next de-cade within my territories — Las Ve-gas, Utah and Colorado. We are work-ing diligently to ensure the franchise opportunity is awarded to motivated, hard-working candidates who want to take control of their own destinies.

As for myself, I thrive on being pro-ductive, and I’m achievement-orient-ed. Even if I’m not actively running a business (or two), I want to be serving on a board and providing value to an organization and to people in general.

What is your dream job, outside of your current field?

I always wanted to be a writer. As a child, I wrote plays and short stories. In fact, I would make my cousins partici-pate in my plays and try to force them to practice for weeks in advance before

performing them in front of our fami-lies. Maybe that’s what I’ll be doing in 10 years. I can see my cousins running in the opposite direction as we speak!

Whom do you admire and why? My grandmother was an amaz-

ing woman. She was the first female manager of the Scheaffer Pen Com-pany and was a driven but incredibly kind and generous woman. I spent hours with her every week while my parents were in choir practice at church. It truly was one of my favor-ite times of the week. She would tell me stories about her childhood, she encouraged my writing and my appe-tite for reading, and we played many a card game around her dining room table. She was the perfect example of a strong, accomplished woman leader with a big heart. I pray that I honor her memory as a woman and a grand-ma, and that I’ve made her proud.

What is your biggest pet peeve? I hate to admit I have a number

of pet peeves. Just ask my husband. Probably the biggest is when people don’t live up to the commitments they’ve made.

What is something people might not know about you?

I once competed nationally as a gymnast. I also had gymnastic “classes” in my front yard and even created a membership program and newsletter for it. It didn’t last long. I was too demanding of a coach, and the ground was too hard.

Any final thoughts? I am a big believer that small busi-

nesses positively affect owners’ and customers’ lives. We can provide personalized, unique services while fulfilling our own goals in a genuine way. Franchising is a great way to achieve business ownership. For one thing, it means an entire company is behind you and committed to your success. I’ve also found it gives me the opportunity to network and dis-cover alternate strategies for success. Never give up on your dreams; find a way to make them your reality.

Q&A WITH MICHELLE SHRIVER

Listen, delegate ... and get your hands dirty

Michelle Shriver is a CEO, marketer, recruiter and even dishwasher at her Tropical

Smoothie Cafés. (L.E. BASKOW/STAFF)

Michelle Shriver knows what it takes to land a job — and keep one. After rising to the position of senior vice president of Ameristar Casinos, she became regional developer at Patrice & Associates Hospitality Recruiting, which works with companies nationwide to find workers in the hospitality industry. She also is a Tropical Smoothie Café franchisee, so the success of her business is tied to her ability to hire employees who are as invested in the restaurant’s success as she is.

5_VI_Q&A_20150712.indd 5 7/10/15 2:50 PM

BY THE NUMBERS

$67 MILLIONThe Clark County School

District’s deficit. The district plans to suspend pay in-

creases for 40,000 employ-ees to save $32 million.

$5,000Bonus new teachers who

agree to work in Clark County’s at-risk schools will

receive. Current teachers decried the bonuses as

unfair after finding out they likely wouldn’t receive pay

raises next year.

$192 MILLIONExpected revenue from a tax increase on cigarettes that will be used to fund Nevada’s K-12 education over the next two years.

$36.5 MILLIONAmount the state will spend

to expand full-day kin-dergarten to every public

school in Nevada.

33 PERCENTShare of Nevadans who live in economically distressed communities, the highest percentage in the nation,

according to the Economic Innovation Group, a Wash-ington, D.C., policy group.

13 Number of Nevada’s 25 most economically dis-

tressed ZIP codes that are in Las Vegas or North Las

Vegas.

1,416Number of women who

participated in this year’s World Series of Poker’s Colossus event. Women

accounted for 6 percent of the entries.

68Number of WSOP events

scheduled this year.

40Number of days the Public

Utilities Commission of Nevada has to approve

Switch’s petition to recon-sider its request to leave NV Energy. The commission in June denied an application

for the tech company to purchase and create power

without NV Energy.

Describe your business.

Papillon (French for “butter-fly”) is a helicopter tour compa-ny celebrating its 50th anniver-sary this year.

What is your most popular

excursion?

The Grand Canyon is a top destination for domestic and in-ternational visitors. We love be-ing able to provide them with a breathtaking experience.

What sites do customers see on the helicopter tours?

We fly the entire Grand Canyon from Las Vegas and the Hoover Dam to Grand Canyon West, home of the Sky-walk, to Grand Canyon National Park and up to Page and Lake Powell. Customers have more than 40 tours from which to choose.

How do you handle customers who are afraid of

heights?

Even those hesitant to fly are willing to put their trust in us and their fears aside to see the Grand Canyon from this perspective. Flying in a helicopter is a thrilling ex-perience. We also offer motorcoach tours for those who prefer to see the Grand Canyon from the ground. What is the hardest part about doing business in Las

Vegas?

Las Vegas, by nature, is a transient city. With 400 of 600 employees based in Southern Nevada, attracting talent ded-icated to this area can be a challenge. We are lucky to have so many loyal and long-term employees.

How has your business

evolved since it began in

1965?

Our fleet has increased from two helicopters to more than 75 helicopters and airplanes. Our tours have become “bucket list” items for visitors.

What is the best part about

doing business here?

Las Vegas is an international destination, and we travel the world to attract new cus-tomers in addition to being ready to serve the existing 40 million annual visitors. We are fortunate to have won-derful partnerships with local organizations such as Mc-Carran International Airport, Boulder City Airport, Clark County, the city of Las Vegas, Boulder City and the LVCVA.

What obstacles has your business overcome?

We have successfully adapted to evolving environmen-tal standards, such as implementing quiet technology.

How can Nevada improve its business climate?

Lowering the sales tax rate and reducing registration fees would be a great start. Customers don’t always real-ize the amount products are taxed by the time they reach the market.

What have you learned from the recession?

The recession validated our focus on international customers, who helped get us through those times. As the economy continues to rebound, we are seeing domestic visitation rise as people re-engage with the experiences we have to offer.

Helicopter company has metamorphosized into tourism giant

PAPILLON GROUPAddress: 1265 Airport Road, Boulder City

Phone: 702-736-7243Website: papillon.com

Hours and days of operation: Flights begin departures as early at 5 a.m. and conclude around sunset. Tours are available 364 days

of the year (closed Christmas Day).Owned/operated by: The Halvorson family

In business since: 1965

Brenda Halvorson is president and CEO of Papillon Group, which operates a helicopter tour business and is

celebrating its 50th anniversary this year. (L.E. BASKOW/STAFF)

VEGAS INC

6JULY 12- JULY 18

GET TO KNOW A LOCAL BUSINESSSend your business-related information to [email protected]

6-7_VI_MeetColumn_20150712.indd 6 7/10/15 2:47 PM

SMITH’S WORLD

Mike Smith is an award-winning editorial cartoonist who also draws for the Las

Vegas Sun. His work also is distributed nationally by King Features Syndicate.

See archives of his work at lasvegassun.com/smithsworld.

READER COMMENTSWe want to hear

from you. Visit

vegasinc.com to

post your opinion.

On Conor Shine’s

lasvegassun.com

story “Holy smokes:

Cigarette tax about

to go up $1 a pack”:

All tax increases

should be voted by

the public. — boul-

dersteve

I think it should be

raised even higher.

Maybe then, some

smokers will choose

to quit, which makes

it better for them

and those of us non-

smokers who have

to breathe their toxic

fumes. — flapsychdoc

When are they going

to start taxing fast

food? I’m tired of

smokers being the

ones taxed under

the guise of pub-

lic health. Just tax

everyone for every

non-Puritan habit

they engage in. Go

all in with these

“sin taxes,” then the

public will protest it.

— VladiRad

On Kyle Roerink’s

lasvegassun.com

story “Switch

appeals PUC deci-

sion on leaving NV

Energy”:

Oh, this is not good

for the PUC. If they

go back and approve

Switch, they’ll set

a precedent to let

Wynn and MGM go.

That obviously won’t

make NV Energy

happy. But if they

deny Switch, I find it

highly likely they will

indeed opt for a ju-

dicial review and will

take the appropriate

legal action. That will

pretty much be a

legal colonoscopy up

the PUC’s operations.

— DieselJunkie

Keep personal, business liabilities separate

N o business can eliminate the risk of exposure to a lawsuit. The good news is that any busi-ness can significantly reduce

its exposure with a risk mitigation strategy. Commonly, the focus of such a strategy is to minimize

accidents and injuries to employees, customers and the business itself. But equally important is a plan for how to address a judgment if your business gets sued and loses.

The last thing any small-business owner wants is to pay out of pocket for a judgment against his or her business.

How you chose to form your business will fundamentally affect the degree of your personal exposure to a judgment. All businesses should operate though a legal entity that provides a shield from personal liability. Nevada law provides a number of entity models that limit a business’s liabilities, such as corporations, limited-liability companies, limited-liability partnerships and limited partnerships.

Avoid operating as a sole proprietorship or an unregistered general partnership. The owners of both can be held personally liable for the liabilities of the business, including civil judgments.

Perhaps more important for successful asset protection is keeping business affairs separate from personal affairs. A creditor can seek collection of a judgment against a business directly from its owners if the creditor can establish that the business is the “alter ego” of its owners.

Under Nevada law, a business is considered the alter ego of its owner when a creditor can establish:

n That adherence to the legal fiction of a separate entity would sanction fraud or promote manifest injustice

n That there is such unity of interest that the business and owner are inseparable

n That the business is influenced and governed by the owner.This is known as “piercing the corporate veil.” Nevada

courts look at the totality of the circumstances when deciding whether a business’s veil ought to be pierced. Specific red flags Nevada courts search for are: whether business funds and personal funds were commingled; whether the business is undercapitalized; whether there have been unauthorized diversions of business funds for personal use; whether the owners treated business assets as their own personal assets; and whether the owners have observed corporate formalities such as holding regular meetings and following the terms of the business’s governing documents.

The more an owner’s personal affairs are intertwined with the business’s affairs, the more likely a court will hold the owner liable for judgments against the business.

Simple steps such as diligently keeping good books and records for the business can protect a business owner. But the best practice is to consult with an accountant and business planning attorney who can help formulate practices and procedures to keep the business’s identity separate and apart from the owner’s personal identity.

Alexander LeVeque is an attorney at Solomon Dwiggins & Freer Ltd., practicing primarily in commercial and trust and estate litigation.

GUEST COLUMN: ALEXANDER LEVEQUE

VEGAS INC

7JULY 12- JULY 18

TALKING POINTSSend your business-related information to [email protected]

6-7_VI_MeetColumn_20150712.indd 7 7/10/15 2:47 PM

YOUR BUSINESS-TO-BUSINESS NEWSSend your business-related information to [email protected]

Home sales and prices rise, but so does number of ignored listingsBY ELI SEGALLSTAFF WRITER

Las Vegas’ resale housing market picked up the pace last month with rising sales and prices, although the number of ignored listings also kept climbing, a report shows.

The median sales price of single-family homes in Southern Nevada in June was $220,000, up 4 percent from May and 10 percent from a year ago, according to the Greater Las Vegas Association of Realtors.

Buyers picked up 3,056 single-fam-ily dwellings last month, up 11 percent from May and 14 percent from June 2014.

Meanwhile, there were 7,432 sin-gle-family homes on the market but without offers by the end of June, up 4 percent from both May and last June.

The GLVAR reports data from its listing service, which largely compris-es previously owned homes.

In a news release, GLVAR President

Keith Lynam said it’s good for local homeowners “when prices are appre-ciating at a healthy pace like this and more homes are selling.”

And although there are “too many abandoned homes” in the area, “we see signs that banks may finally be doing more to address this issue,” he said.

Lenders have been ramping up fore-closures in Southern Nevada, seizing homes that in many cases likely have been in default — and possibly empty

and in disrepair — for a long time. Creditors repossessed 677 homes

in the Las Vegas area in May, the third consecutive month-to-month in-crease and the highest monthly tally in more than 2 1/2 years, according to RealtyTrac.

Industry pros say banks are starting to clear the pipeline that filled during the recession, when new laws drasti-cally slowed the foreclosure process on delinquent borrowers by requiring more paperwork from lenders.

Bought out of foreclosure, Searchlight airpark could be a draw for remote control enthusiastsBY ELI SEGALLSTAFF WRITER

During the housing bubble, a pair of investors set out to build suburban-style housing next to Searchlight’s air-port, a planned subdivision of aviation geeks in a tiny town with double-wides and abandoned mines.

They built roads and installed street signs and utilities but, during the reces-sion, fought in court and lost the site to lenders before building any homes.

Now, the site has been sold at a steep discount — but the new owners aren’t sure what to do with it all.

Bill and Joan Turnbull of Seattle bought the roughly 40-acre property out of foreclosure for $400,000.

The sale closed May 19, property re-cords show.

“It was a deal that we really couldn’t pass up,” Bill Turnbull said.

They got a large chunk of land at a rock-bottom price — in a remote town with few sources of commerce. Still, the sale is part of a recent tally of deals in Searchlight and could spark new life for a long-abandoned property that fell into disrepair.

The Turnbulls own RC Aerodyne in Kent, Wash., a company that sells re-mote-control helicopters and airplanes, some of which are 6 feet long and cost a few thousand dollars. Most customers are active or retired pilots.

The couple, who visit Las Vegas of-ten, had been looking in Southern Nevada’s outlying towns for a place to build a landing strip. Searchlight, an unincorporated outpost with about 500 residents, is a roughly 15-mile drive from Lake Mohave and 40 miles from

Laughlin.They learned about the property af-

ter seeing an ad online by broker Fred Marik to buy the bulk of Searchlight’s commercial properties, including the Searchlight Nugget Casino, El Rey Mo-tel and a residential building known as the bunkhouse, which houses casino workers and used to be a brothel.

Marik, of Las Vegas Commercial & Business Sales, told them about anoth-er listing he had: the failed Searchlight airpark. The property had been listed for $795,000.

The Turnbulls, who had never been to Searchlight, visited the site and made an offer by the next day.

They don’t have “hard and fast plans” for the property but are thinking of staging product demonstrations or oth-er events where remote-control enthu-siasts can fly aircraft, Bill Turnbull says.

He and his wife are considering

building a house for themselves at the site. Bill Turnbull also has considered developing the paved, house-less neigh-borhood, but added his wife wants to give home sites to relatives.

“This isn’t a real organized plan we’ve got here,” he said.

The Turnbulls’ purchase came as the Herbst family’s JETT Gaming reached a deal to buy the Nugget for an undis-closed amount and as Nevada Milling and Mining explores for gold in the Opal Mountains north of town, an ef-fort that could revive the industry that made Searchlight boom in the early 1900s.

Searchlight’s airport consists of a mile-long runway and some parking but no terminals or control tower. The airpark was developed by Taylor Emanuel, the airport’s former volun-teer manager, and business partner Richard Jones.

Clark County commissioners in 2005 approved a zoning change for their project. Plans called for a 32-lot single-family housing subdivision, as well as 24 aircraft hangars ranging from about 1,500 to 4,000 square feet, county records show.

Emanuel and Jones obtained a $3.16 million construction loan from the for-mer Desert Community Bank, hired contractors, paved roads and installed electrical boxes and fire hydrants.

But in March 2010, after the reces-sion hit, Emanuel sued Jones in Clark County District Court, alleging they were “deadlocked” and behind on their mortgage and lease payments.

Bank of Las Vegas foreclosed on the property in 2011. The site was valued at $370,000 at the time, according to court records.

A year later, District Judge Eliza-beth Gonzalez ruled the bank was owed more than $2 million.

Parts of the airpark fell into rough shape. By 2011, the airport runway was “in disrepair and deteriorating” be-cause the developers were in default and facing foreclosure, according to county documents. Last year, visitors could see that street signs had been knocked down and the runway was cracked and sprouting shrubs.

The Turnbulls’ property includes a small portion of the runway, the rest of which is owned by the U.S. govern-ment. Bill Turnbull said he would stay within his section and that work crews need to remove weeds and coat the runway.

“It’s gonna be a big job just to get it back in shape again,” he said.

Shrubs grow from cracks in the Searchlight Airport runway.

(STEVE MARCUS/STAFF FILE)

8JULY 12- JULY 18

VEGAS INC

8_VI_IBLV_20150712.indd 8 7/10/15 2:46 PM

BY J.D. MORRISSTAFF WRITER

Gov. Brian Sandoval signed an executive order this month that creates a committee devoted to tourism improvement projects in Southern Nevada.

Sandoval’s order charges the 11-member committee with evaluating local convention and entertainment facilities and making recom-mendations for new or improved ones. The order also directs the committee to make rec-ommendations about transportation infra-structure and funding for tourism projects.

The committee is necessary to help Clark County stay ahead of other tourist destina-tions and to continue boosting the number of visitors to Las Ve-gas, the executive order says.

“There is no desti-nation in the world that can rival the ex-perience that millions travel to Nevada for an-nually, and that means that we must strive to push forward and continue to lead this international industry into the next genera-tion of travel and tour-ism,” Sandoval said in a statement. “We are for-tunate to have many of the brightest minds in gaming and hospitality, as well as experienced and capable commu-nity leaders who are ready to meet the chal-lenges of a changing market and identify and embrace the po-tential within the in-dustry.”

Committee mem-bers include represen-tatives from the state’s top casino companies, as well as government officials and other local leaders.

The committee is required to submit a report to the gov-ernor and the Legislature’s Interim Finance Committee on or before July 31, 2016. Its first meeting will be no later than July 15, according to the order.

BY CONOR SHINESTAFF WRITER

The tax on a pack of cigarettes in Nevada is $1 higher.

The price bump, effective July 1, came by way of a tax increase passed by the Legisla-ture that took the excise tariff on each pack of cigarettes from 80 cents to $1.80.

The tax is expected to generate an ad-ditional $192 million in revenue over two years as part of Gov. Brian Sandoval’s re-cently approved $1.1 billion tax package to increase K-12 education funding.

The tax hike makes Nevada’s cigarette excise tax the 18th-highest in the country, up from 38th, according to data from the Campaign for Tobacco-Free Kids.

Nevada’s is the largest of four cigarette tax increases that took effect July 1.

Nevada’s $1.80 surcharge sits slightly higher than the national average of $1.58 a pack. The highest tax rate is in New York at

$4.35 a pack; the lowest is in Virginia at 30 cents a pack.

Anti-smoking advocates expect the tax to do more than just boost Nevada’s fi-nances.

“It will drive down smoking and raise revenue. It’s the one tax in every state vot-ers support overwhelmingly. It’s a win-win-win,” said John Schachter, director of state communications for the Campaign for Tobacco-Free Kids.

According to the group, for every 10 per-cent increase in the cost of cigarettes, smoking rates decline by 3 to 5 percent. The effect is even greater among youths, with a decrease of 6 to 7 percent.

The tax increase also will save the state money by decreasing medical costs associ-ated with tobacco use, Schachter said.

“You save millions, potentially hundreds of millions or billions in health care costs over time,” he said.

Gov. Sandoval forms group to boost tourism in Southern Nevada

Holy smokes: Cigarette tax increases $1

COMMITTEE MEMBERSn Steve Hill, executive direc-tor of the Governor’s Office of Economic Development (committee chairman)

n UNLV President Len Jessup (committee vice chairman)

n Las Vegas Mayor Carolyn Goodman

n Clark County Commission Chairman Steve Sisolak

n Las Vegas Chamber of Commerce President and CEO Kristin McMillan

n Bill Noonan of Boyd Gam-ing

n Tom Jenkin of Caesars En-tertainment

n George Markantonis of Las Vegas Sands

n Bill Hornbuckle of MGM Resorts International

n Mike Sloan of Station Ca-sinos

n Kim Sinatra of Wynn Re-sorts

A nonvoting technical advi-sory committee will assist the main committee. Its members include:

n Las Vegas City Manager Betsy Fretwell

n Clark County Manager Don Burnette

n Tina Quigley, general manager of the Regional Transportation Commission of Southern Nevada

n Rosemary Vassiliadis, di-rector of aviation at McCarran International Airport

n Rossi Ralenkotter, presi-dent and CEO of the Las Ve-gas Convention and Visitors Authority

n “An expert in economic and financial analysis” whom the committee chairman will appoint

In Nevada, the tax on a pack of cigarettes rose from 38th-highest nationally to

18th-highest. (ASSOCIATED PRESS FILE)


Bryan Micon, pursued by Nevada gaming officials for his involvement with an unli-censed gambling website, pleaded guilty to the charge against him.

Micon appeared in District Court to en-ter a guilty plea to one felony count of oper-ating an unlicensed interactive gaming sys-tem. His lawyer said the plea, which Micon said he would accept in Las Vegas Justice Court last month, would let him avoid jail time.

If Micon successfully completes proba-tion, he can instead plead to one gross mis-

demeanor count of conspiracy to operate unlicensed interactive gaming, according to the plea agreement. The length of his probation has yet to be determined.

Micon also agreed to pay a $25,000 fine and surrender property seized during the case, including $900, 3.0996 Bitcoin and some electronic equipment. Bitcoin’s val-ue fluctuates wildly, but one Bitcoin was worth $217.49 as of press time for this story.

Micon became the target of Nevada gam-ing officials because of his connection to a website called Seals with Clubs, where players gambled with the alternative cur-rency Bitcoin.

Bitcoin poker site operator pleads guilty


9JULY 12- JULY 18

VEGAS INC

9-10_VI_IBLV_20150712.indd 9 7/10/15 2:40 PM

The casino industry has made progress in its efforts to keep illegal money off

the casino floor, said Stephanie Brooker, director of the enforcement division of

the Treasury Department’s Financial Crimes Enforcement Network. (STAFF FILE)


The gaming industry’s fight against criminals who want to use casinos to disguise illegal money was front and center at a recent meeting at Paris Las Vegas.

Industry leaders and government officials gathered there for a confer-ence that addressed how casinos are handling their obligations under anti-money-laundering law.

The verdict, according to one gov-ernment official: Casinos have done a better job lately of reporting suspi-cious financial activity, but there’s still room for improvement.

Last year, the director of the Trea-sury Department’s Financial Crimes Enforcement Network — or FinCEN — spoke at this same Bank Secrecy Act conference and reminded the casino industry of how it needed to instill it-self with a “culture of compliance.”

The casino industry was listening, apparently.

Stephanie Brooker, director of Fin-CEN’s enforcement division, said the number of suspicious activity reports filed by casinos last year increased 69 percent. She used that as an example of a “tremendous improvement” in casinos’ willingness to comply with the law (and not, say, an indicator of a huge uptick in casino crime).

“Because of your reporting, we’ve seen patrons using casinos and card clubs to conceal narcotics transac-tions, to move money in support of international fraud, to launder real estate fraud proceeds and transfer money for other illicit purposes,”

Brooker said.Brooker assured the audience that

these reports “don’t just go into a black hole” once casinos file them. She said the suspicious activity reports — which other financial institutions such as banks also have to submit — have provided important information to law enforcement. Those reports have identified previously unknown suspects, exposed hidden financial information and helped investigators confirm the location of suspects, ac-cording to Brooker.

She also said FinCEN changed the way it cracks down on violations of money-laundering laws, such that settlements will require an institu-

tion to admit the facts and the viola-tion of the law rather than being able to avoid admitting fault. It’s impor-tant that violators “truly accept” re-sponsibility for Bank Secrecy Act vio-lations, she said.

Though she applauded the indus-try’s work to keep illegal money off the casino floor — a far cry from the days when organized crime had a hand in many American gaming es-tablishments — Brooker indicated that casinos could go even further.

“We are seeing some meaningful improvements in this industry, but there’s more work to be done,” Brook-er said. “I believe that it can be done, but it’s going to take a real and sus-

tained commitment across all areas of your institutions.”

Anti-money-laundering efforts are important for casinos because they’re required by law to tell the govern-ment anytime someone spends more than $10,000 on their premises. Casi-nos also need to file “suspicious activ-ity reports” when they think a trans-action might be linked to crime.

The government closely monitors how well casinos comply with these laws, and it keeps track of how vulner-able they are to the threat of money laundering. A recent Treasury De-partment report, for example, said the gaming industry’s spread to other countries raised new opportunities for criminals to try to move illicit funds.

“The most significant money-laun-dering vulnerability at U.S. casinos is the potential for individuals to access foreign funds of questionable origin through U.S. casinos, and to use the money for gambling and other per-sonal or entertainment expenses, and then withdraw or transfer the remaining funds either in the United States or elsewhere,” the report said.

Failure to follow the government’s directions in this area can lead to big penalties for casino companies, as some of the Strip’s biggest players have learned. Las Vegas Sands agreed in 2013 to pay about $47 million to put a money-laundering investigation to bed. More recently, Caesars Palace revealed this year that it could face up to $20 million in fines in connection with a laundering-related investiga-tion.

BY KYLE ROERINKSTAFF WRITER

Less than a month after regulators denied its application to create and purchase power without NV Energy, Las Vegas tech company Switch filed a petition asking the Public Utilities Commission of Nevada to reconsider its request to leave the utility. The push by Switch is part of a large-scale effort by some of Nevada’s biggest companies that could reshape the state’s electricity market.

The development is the latest in the company’s eight-month effort to cut ties with NV Energy, the state’s larg-est power company, and continues propelling debate about a 2001 state

law that gives companies the ability to end agreements with power suppliers with PUC approval.

Switch, a massive data center op-eration that works with an array of Fortune 1000 businesses, was the first company in more than a decade to apply to cut ties with NV Energy. Two mining companies — Barrick Goldstrike and Newmont Mining — hashed out deals to leave more than 10 years ago.

Switch is one of the state’s largest private-sector energy users and the forerunner in a statewide effort by big businesses to break away from NV Energy. Since May, Las Vegas Sands, MGM Resorts International and

Wynn Resorts have followed suit in applying for an exit. Their combined exodus could mean a 10 percent re-duction in the power company’s de-mand. That’s raising concerns about the effect on existing ratepayers and questions about a market dominated by NV Energy, a regulated monopo-ly that controls the majority of the state’s electricity supply.

In their decision, regulators wor-ried about allowing companies to leave the utility in light of NV Ener-gy’s reliance on business from Switch and other large customers to help pay for costs of new infrastructure.

Lawmakers passed the bill regulat-ing exits under far different energy

market conditions, as a response to the 2000 energy crisis that sparked skyrocketing energy costs in Nevada. At the time, the power company gen-erated less than half of its own energy supply and relied on the more-expen-sive spot market to buy power.

In the petition, Switch general counsel Samuel Castor criticized the PUC’s decision, saying it relied on standards not outlined in statute.

The PUC’s three regulators have a 40-day deadline from the time of the petition’s filing to approve the new re-quest. If it were denied, Switch could seek a judicial review. The company already has signaled that it may take legal action.

Casinos improving efforts to fight money laundering

Switch appeals commission’s decision on leaving NV Energy


10JULY 12- JULY 18

VEGAS INC

9-10_VI_IBLV_20150712.indd 10 7/10/15 2:40 PM

www.threesquare.org702 644-FOOD (3663)

FB 2015.2016 Three Square Evergreen Newspaper Ad Ad Title: Full Page BLEED Publication/Client: The SundayTrim Size: 10.5” x 13.5” Live/Safe Area: 9.5 x 12.5”Bleed/Resolution: 11.5” x 14.5” Inks: 4CRound #: 2 Date: 7/8/15DO NOT PRINT RGB KEYLINES OR TYPE

EVERY $1 = 3 MEALS for hungry neighbors in Southern Nevada

www.threesquare.org

You can feedONE.

Together, we can feedEVERYONE.

PLEASE GIVE TODAY

image #84463050 is from ThinkStock

0000125150-01.indd 1 7/10/15 10:45 AM

To learn more about The Rogers Foundation and our legacy project, visit: TheRogers.Foundation

At The Rogers Foundation, we are leaving a legacy of opportunity, achievement and success.

Founded by James E. and Beverly Rogers, the Foundation was established to provide innovative and exciting opportunities in arts and education for children and students throughout Southern Nevada.

©THE ROGERS FOUNDATION

The Vision to Transform Lives Through Arts and Education

0000123979-01.indd 1 5/21/15 4:55 PM

0000123351-01.indd 1 4/27/15 2:22 PM

Save the Date!Thursday, October 8, 2015

5:30 P.M. to 8:30 P.M.

Village Hospitality1214 South 3rd Street | Las Vegas, NV 89104

Benefi ttingSusan G. Komen of Southern Nevada

Visit www.komensouthernnevada.org orwww.facebook.com/vipinklasvegas

for more information

0000123992-01_VINC_SusanGKomen_Ad.indd 1 5/22/15 12:54 PM0000123992-01.indd 1 5/22/15 2:16 PM

CUSTOMER SERVICE, FROM PAGE 1

Create an emotional connection with customersGroup, a global management consul-tancy based in Las Vegas.

A brand is an emotional connection to a product, Nachwalter said.

“It’s a feeling people get when asso-ciating with your product or employ-ees,” he said.

The secret to establishing a brand is creating an emotional connection to the audience, and one of the best ways to do that is through customer service.

“Be organized and mindful,” Nach-walter said. “Make sure you under-stand the experience your customers are looking for, and make sure you are able to provide it to them. See your business through your custom-ers’ eyes. If you can’t walk in their shoes, you will never be able to con-nect to or satisfy them.”

At the same time, employees’ con-nections to a brand are just as impor-tant as the customers’.

“The most effective way to get em-ployees to provide better customer experience is continued education, developing an environment of own-ership, and listening and adjusting to the needs of the customer and the em-ployees,” Nachwalter said. “Ask your-self, have you taught your employees the simple techniques of learning to like the people they work with or for? The first thing I teach managers in my seminars and in the offices I con-sult with all over the world is to find something to love about everyone you deal with.”

Dan Jablons, the principal of Retail Smart Guys, a consulting firm in Los Angeles, said: “The problems of train-ing staff come from the first and most incorrect supposition, which is that we want all salespeople to operate the same way, to look the same, act the same. This creates salespeople who ask uninteresting questions such as, ‘Can I help you find anything today?’ Yawn. Heard it a million times.”

The best sales techniques and training, Jablons has found, are those that invite salespeople to be what Jablons calls uniquely themselves.

“That means that I don’t want to meet a salesperson who is like ev-ery other salesperson in every other store in every other mall in every other state,” he said. “I want to have a unique, fun, exciting experience. I want to tell my friends, ‘You gotta go to this store; their staff is so much fun to be with!’ ”

Jablons recommends retail sales-people ask their families and friends, “What is it about me that you think is different?”

“The answers are often things like, ‘You are funny,’ ‘You know more about music than anyone,’ ‘You have an ability to get close to people really quickly,’ ‘You always look great,’ ‘You really know how to put an outfit to-gether,’” he said.

Employees should take those ele-ments “and kick them into super high gear. That’s what makes a unique ex-perience for the customer and keeps them coming back,” he said.

It also is “the exact reason why a customer shops in a boutique — for the unique experience,” Jablons said. “So the store should give it to them, full throttle.”

FOCUSED TRAININGTraining should focus on the posi-

tive — especially with difficult peo-ple, Nachwalter said.

“When I encounter a very difficult person, I think, ‘Maybe they just end-ed a relationship and are having a bad day, maybe they are ill, maybe they are sad and lonely and don’t know how to connect,’” Nachwalter said. “Kill people with kindness and un-derstanding; it will soften them and make them more likable.”

Retailers need to teach employees

how to connect, Nachwalter said. One of the exercises he requires has salespeople go to stores where work-ers are underappreciated and, after making a small purchase, “they must make eye contact and say thank you,” he said. “A sincere thank you, with connection. I’m not looking for the run-of-the-mill thanks. I’m looking for a smile with their eyes and a true connection. You will see the connec-tion in the other person’s eyes if you do it right. Employees must be taught to connect. They will start to do it au-tomatically and often.”

Employees must be taught the proper way to represent a brand “and must be coached and appreciated,” Nachwalter said.

To develop employees who care about their brand and customers, Nachwalter said, retailers must:

n Be clear on company goals.n Set strong guidelines for behav-

ior.n Continue to teach store person-

nel.n Reward and notice the good em-

ployees do.n Correct and “create new paths for

the stuff they do wrong.”n Give employees some ownership

and openly communicate about is-sues.

n “Train, train, train. And keep teaching.”

n Follow up and be consistent.n Give the customer “such a good

feeling that they go out of their way to compliment” employees.

n Self-evaluate. “No one does ev-erything right. If you think you do, get an honest friend to help you see how wrong you are.”

n Role play. Have employees pre-tend to be customers of all types and see how they handle it. “Show them what you want and make sure they can do it. Make no assumptions with your success. Seize the day. The more you practice and teach, the better and more loyal your employees will be.”

EMPLOYEES AND EMPLOYERS“First rule of service: Hire people

who fit your culture,” said Mat-thew Hudson, president and general manager of Rick Segel & Associates, a retail consulting firm in Kissim-mee, Fla. “The issue is we hire people based on emotions, much like our dating life. We interview them, and if there is a connection, we schedule a second date and so on. We put all the emphasis on résumés and past work history and very little on cultural fit.”

What Hudson called the “secret re-ality of people” is that “you can’t train nice. You cannot train an employee to be nice if they are not nice to begin with. You cannot train someone to smile if they do not naturally smile.”

“If you want a service culture, you need to hire compassionate, mag-nanimous people,” Hudson said. “I do not care about product knowl-edge; that can be trained. Service, on the other hand, cannot. Sure, you can train someone for your ‘version’ of service, but the service heart has to be there to begin with.”

Some in the industry, however, focus less on employees than on em-ployers.

“I’m not sure it’s the employees that are the problem,” said Fred Faulkner, sales and marketing director for Jaco Oil/Fastrip Food Stores Inc. in Ba-kersfield, Calif. “Very few companies provide the support and resources to make this happen and to make it hap-pen over a long period of time.”

Today’s employee “needs and wants more feedback than in past years,” Faulkner said. “They also want to be rewarded for basically do-ing their job, which isn’t a bad thing. It’s just that they are looking for more recognition.”

A Dunkin Donuts employee gives out samples of coffee to customers.

(STEVE MARCUS/STAFF FILE)


VEGAS INC

15JULY 12- JULY 18

1,15_VICover_20150712.indd 15 7/10/15 2:54 PM

702-796-7111

0000125029-01.indd 1 7/1/15 2:17 PM

Calendar of eventsMONDAY, JULY 13

Vegas Young Professionals

Toastmasters meeting

Time: 6-8 p.m. Cost: Free

Location: Las Vegas Metro Chamber of Com-

merce, 575 Symphony Park Ave., Suite 100, Las

Vegas

Information: Email [email protected]

Learn new speaking, presentation and leadership

skills.

TUESDAY, JULY 14

Henderson Chamber of Commerce

networking breakfast

Time: 7-9 a.m. Cost: $25 for members, $45 for

nonmembers

Location: Sunset Station, 1301 W. Sunset Road,

Las Vegas

Information: Visit hendersonchamber.com

Todd Hutchison, of Barclaycard US Henderson,

will discuss ways banks can protect themselves

and their customers from fraudulent activity.

House-flipping workshop

Time: 6-8 p.m. Cost: Free

Location: Henderson Chamber of Commerce, 112

S. Water St., Henderson

Information: Visit flippingworkships.com

Learn how to find, fix and flip houses. Work-

shop taught by Lloyd Segal, author of “Flipping

Houses.”

* Also: 6-8 p.m. July 15, Aliante, 7300 Aliante

Parkway, North Las Vegas

* Also: 5-7 p.m. July 16, Sahara West Library,

9600 W. Sahara Ave., Las Vegas

WEDNESDAY, JULY 15

Small business lending forum

Time: 8 a.m.-noon Cost: Free

Location: InNEVation Center, 6795 Edmond St.,

Las Vegas


Bankers, small-business owners, chamber of

commerce officials and government agency

representatives will explain how to use Nevada’s

small-business loan programs and technical as-

sistance programs.

Small Business Administration

contracting workshop

Time: 9 a.m.-noon Cost: Free

Location: Nevada District Office, 300 Fourth St.,

Suite 400, Las Vegas


Michelle F. Kantor, who has more than 28 years

of experience with federal and local government

contracting, will discuss ways new federal laws

will affect small businesses.

Marketing Success seminar

Time: 3-7:30 p.m. Cost: Free

Location: Southwest Event Center, Hampton Inn

Tropicana, 4957 S. Dean Martin Drive, Las Vegas

Information: Visit lvchamber.com

Members of Dex Media will discuss business

building strategies. Local business leaders will

give tips on on how to increase productivity at

your business.

The Social Register of Las Vegas

business networking event

Time: 6-8 p.m. Cost: Free for members, $20 for

nonmembers

Location: House of Blues Foundation Room,

3950 Las Vegas Blvd. South, Las Vegas

Information: Call 702-256-0123

Expand your business network by meeting local

executives and business owners. There will be

complimentary hors d’oeuvres and a chance to

win prizes.

FRIDAY, JULY 17

Rumsfeld’s Rules

Time: 8-10 a.m. Cost: $100

Location: Emperor’s Ballroom, Caesars Palace,



Former Secretary of Defense Donald Rumsfeld

will share his experiences in business, politics

and war. A breakfast buffet is included, and at-

tendees will receive a signed copy of Rumsfeld’s

book, “Rumsfeld’s Rules.”

Latin Chamber of Commerce

monthly luncheon

Time: 11 a.m.-1 p.m. Cost: $40 for members, $45

for nonmembers

Location: Madrid Ballroom, Suncoast, 9090 Alta

Drive, Las Vegas

Information: Visit lvlcc.com

Members of the Nevada Hispanic Legislative

Caucus will discuss bills passed during this

year’s legislative session and the effect they will

have on Hispanic businesses and the commu-

nity.

TUESDAY, JULY 21

RIMS educational session and meeting

Time: Doors open at 11 a.m. Cost: $27 for

members with RSVP, $30 for nonmembers with

RSVP, $32 for members without RSVP, $35 for

nonmembers without RSVP

Location: Lawry’s, 4043 Howard Hughes Park-

way, Las Vegas


Michael P. Lowry, a shareholder at Thorndal Arm-

strong Delk Balkenbush & Eisinger, will discuss

how to avoid being accused of tampering with

evidence during an investigation.

WEDNESDAY, JULY 22

Convention Services Association luncheon

Time: 11:30 a.m.-1:30 p.m. Cost: $30 for mem-

bers, $35 for nonmembers

Location: Canaletto Ristorante Veneto, Venetian,


Information: Visit conventionservicesassocia-

tionlasvegas.org

Network with local professionals in the trade-

show and tourism industries. Money raised from

a raffle will be donated to Baby’s Bounty.

THURSDAY, JULY 23

Public Relations Society of America Las Vegas

Valley Chapter mid-year membership mixer

Time: 5:30-7:30 p.m. Cost: Free for PRSA mem-

bers, $10 for nonmembers

Location: Tapas By Alex Stratta, Tivoli Village,

440 S. Rampart Blvd., B-180, Las Vegas

Information: Visit prsalasvegas.com

Catch up with colleagues and friends, compare

notes on market trends and connect with new

business contacts.

Conventions

Cosmoprof North America 2015 Mandalay Bay July 12-14 23,000

James Randi Educational

Foundation: The Amazing Meeting 2015 Tropicana July 16-20 700

EXPECTED

SHOW LOCATION DATES ATTENDANCE


VEGAS INC

17JULY 12- JULY 18

17_VI_calendar20150712.indd 17 7/10/15 2:37 PM

VEGAS INC

18JULY 12- JULY 18

Records and TransactionsBID OPPORTUNITIES

MONDAY, JULY 132 p.m.Mobile lifting system State of Nevada, 8354Annette Morfin at [email protected]

2:15 p.m.Tra�c signal system at Lake Mead Boulevard and Sloan Lane State of Nevada, 603680Ashley Blanco at [email protected]

TUESDAY, JULY 143 p.m.LED modernization fixtures for Las Vegas BoulevardClark County, 603720Ashley Blanco at [email protected]

WEDNESDAY, JULY 152:15 p.m.Desert Breeze Recreation Center exterior and interior paintingClark County, 603613Sandy Moody-Upton at [email protected]

THURSDAY, JULY 162:00 p.m.Henke heavy duty patrol wing plowsState of Nevada, 8356Marti Marsh at [email protected]

FRIDAY, JULY 173:00 p.m.ARC for janitorial services at Whitney Recreation and Senior CenterClark County, 603737Deon Ford at [email protected]

BROKERED

TRANSACTIONS

SALES$23,050,000 for units, residential 1700 Alta Drive, Las Vegas 89106 Seller: 1700 Alta LLCSeller agent: Did not discloseBuyer: FF Realty IIBuyer agent: Devin Lee, Patrick J. Sauter and Art Carll of NAI Vegas

$52,000,000 for 148,791 square feet, retail6436-6592 N. Decatur Blvd., North Las Vegas 89131 Seller: Eagle Crossroads Center 2 LLCSeller agent: Jeff Mitchell and Chris Emanuel of Virtus Commercial and Michael Hackett, Vic Russell and Ryan Schubert of DTZ. Buyer: Cornerstone CapitalBuyer agent: Did not disclose

$6,250,000 for 64 units, multifam-ily2780 E. Flamingo Road, Las Vegas 89121 Seller: Snug Harbor CondominiumsSeller agent: Michael Shaffner and Michael LaBar of Avison YoungBuyer: Russ Western PlazaBuyer agent: Devin Lee of NAI Las Vegas

$3,310,000 for 13,575 square feet, industrial6430 S. Procyon St., Las Vegas 89118 Seller: 6430 S. Procyon LLCSeller agent: Did not discloseBuyer: TiRoe LLCBuyer agent: Ali Roesener of Gatski Commercial

$2,500,000 for 23,272 square feet, industrial 5845, 5865 and 5885 Valley View Blvd., Las Vegas 89118Seller: Thomas and Judy Ford TrustSeller agent: Dan Doherty, Susan Borst, Chris Lane and Jerry Doty of Colliers InternationalBuyer: Middlefork HoldingsBuyer agent: Did not disclose

$1,901,786 for 5.39 acres, com-mercial5800 S. Eastern Ave., Las Vegas 89119 Seller: Seifert InvestmentsSeller agent: Did not discloseBuyer: Eastern Russell 70 LLCBuyer agent: Jarrad Katz and Galit Kimerling of MDL Group

$735,000 for 0.32 acres, invest-ment retail 623 S. Fourth St. and 728 Garces Ave., Las Vegas 89101 Seller: Ada GardnerSeller agent: Did not discloseBuyer: Downtown Sanchez LLCBuyer agent: Robert Torres and Scott Gragson

$700,000 for 11,400 square feet, retail 2780 E. Flamingo Road, Las Vegas 89121 Seller: Snug Harbor CondominiumsSeller agent: Liz Clare and Jackie Young of Avison YoungBuyer: Russ Western PlazaBuyer agent: Devin Lee of NAI Las Vegas

$662,644 for 4,600 square feet, retail4741 E. Charleston Blvd., Las Vegas 89104 Seller: 4741 Charleston Acquisition LLCSeller agent: Ben Millis and Chris Beets of Newmark Grubb Knight FrankBuyer: H&J Goldman Properties LLCBuyer agent: Did not disclose

$347,750 for 2675 square feet, o�ce1661 Horizon Ridge Parkway, Suite

201, Las Vegas 89012 Seller: Sunstone Horizon LLCSeller agent: Bridget Richards and Jason Lesley of Colliers InternationalBuyer: Horizon Ridge Ventures LLCBuyer agent: Did not disclose

LEASES $123,912 for 1,440 square feet, retail for 63 months7240 Azure Drive, Suite 130, Las Vegas 89130 Landlord: Tenaya Village LLCLandlord agent: Robert S. Hatrak II of Virtus CommercialTenant: The Color Room Hair InternationalTenant agent: Robert S. Hatrak II of Virtus Commercial

$563,640 for 10,675 square feet, day care for 66 months720 Rancho del Norte, North Las Vegas 89031 Landlord: ZB & H Properties LLCLandlord agent: Matt Feustel and Jakke Farley of Virtus CommercialTenant: Montessori MethodTenant agent: Matt Feustel and Jakke Farley of Virtus Commercial

BUSINESS LICENSES

USA Towing Inc.License type: TowingAddress: 2105 W. Gowan Road, North Las VegasOwner: USA Towing Inc. United Federal Realty Develop-ment Inc. License type: Business support servicesAddress: 2000 S. Eastern Ave., Suite 1019, Las Vegas Owner: Jinghui Shi United Lock and Security Inc. License type: Locksmith and safe mechanicAddress: 8170 W. Sahara Ave., Suite 102, Las Vegas Owner: Steven B. Marquez Unlimited Concrete Inc. License type: Contractor Address: 5930 Autumn Harvest Ave., Las Vegas Owner: Did not disclose Valleywide Handyman Services LLCLicense type: TruckingAddress: 7784 Lovely Squaw Court, Las VegasOwner: Valleywide Handyman Services LLC Venta Financial Group Inc. License type: Professional servicesAddress: 1290 S. Jones Blvd., Las Vegas Owner: Felix Deherrera Vet VendLicense type: Vending machineAddress: 4935 Crystal Breeze

Lane, North Las VegasOwner: Enslow Brothers Vetvend.com License type: General retailAddress: 4935 Crystal Breeze Lane, Las Vegas Owner: Enslow Brothers VMSN Inc. License type: MedicalAddress: 1240 N. Martin Luther King Blvd., Las Vegas Owner: Florence N. Jameson White Glove Auto SpaLicense type: AutomotiveAddress: 42 Gladewater Drive, HendersonOwner: Brandon Michael Wooden Wide Awake License type: Management/con-sulting serviceAddress: 241 W. Charleston Blvd., Suite 111, Las Vegas Owner: MPR Witcco LLCLicense type: ContractorAddress: 401 S. Frontage Road, Suite 2, PahrumpOwner: Witcco LLC Ysidro BarronLicense type: Architecture firmAddress: 378 E. Country Club Drive, HendersonOwner: Ysidro Barron Zarmedia License type: OfficeAddress: 3401 N. Walnut Road, Suite 18, Las Vegas Owner: Zachary Reinert A Touch of Serenity License type: Independent mas-sage therapistAddress: Did not disclose Owner: Serena Dorsett A.D. Mobile Detail License type: Automobile detailing Address: 3737 Casa Colorado Ave., Las Vegas Owner: Alberto J. Ortega-Lazcano ACME Moving Co. License type: Transfer or storage companyAddress: 5244 Smoke Ranch Road, Las Vegas Owner: Astillita Productions Inc. AFD Executive Search License type: Management/con-sulting serviceAddress: Did not disclose Owner: Arlene Damele All About Pets License type: Personal servicesAddress: Did not disclose Owner: All About Pets LLC

All Star Power WashingLicense type: TruckingAddress: 3967 Silver Strike Court, Las VegasOwner: Richard Thacker All-Pro Bail Bonds LLCLicense type: Bail bond brokerAddress: 710 S. Main St., Las VegasOwner: All-Pro Bail Bonds LLC Alliance Calling Inc. License type: Management/con-sulting serviceAddress: 6132 W. Sahara Ave., Las Vegas Owner: James P. Williams Jr. Alterra Pest ControlLicense type: TruckingAddress: 5190 S. Valley View Blvd., Suite 106, Las VegasOwner: Alterra LLC American Legion Post 10 Inc. License type: Community servicesAddress: 1905 H St., Las Vegas Owner: Earl Morgan American Process Service License type: Business support serviceAddress: 2101 W. Warm Springs Road, Suite 3425 , Las Vegas Owner: Robin Linenschmidt Ann Taylor Factory Store, Suite 1202 License type: General retailAddress: 755 S. Grand Central Parkway, Suite 1439, Las Vegas Owner: Ann Taylor Retail Inc. Annette Eccles License type: Independent mas-sage therapistAddress: 2592 Chantemar St., Las Vegas Owner: Annette Eccles Arauzing License type: General retailAddress: 1717 S. Decatur Blvd., Suite D5, Las Vegas Owner: Bradley M. Rau Ballard Enterprises LLC License type: Management/con-sulting serviceAddress: 8275 S. Eastern Ave., Suite 200, Las Vegas Owner: Finley Ballard Barrick Gold North AmericaLicense type: OfficeAddress: 2270 Corporate Circle, Suite 100, HendersonOwner: Barrick Gold of North America Inc. Behailu (Ben) D. Yirga License type: Real estate salesAddress: 7942 W. Sahara Ave., Las Vegas Owner: Behailu Yirga Bozarth Plumbing LLCLicense type: Contractor

Records and TransactionsAddress: 2810 W. Charleston Blvd., Las VegasOwner: Roger Dale Bozarth Brown Bear Commercial Cleaning and Janitorial Services License type: Repair and mainte-nanceAddress: Did not discloseOwner: Isaiah Brown Calderon Landscape and Pool Service License type: Residential property maintenanceAddress: Did not disclose Owner: Fabiola Juarez-Hernandez Canvas and Upholstery License type: Repair and mainte-nanceAddress: Did not discloseOwner: Diane Thompson Carla BrandaoLicense type: SolicitorAddress: 6350 S. Riley St., Suite 7111, Las VegasOwner: Carla Brandao Chistine Ong License type: Real estate salesAddress: 9525 Hillwood Drive, Suite 120, Las Vegas Owner: Christine Ong Comfort Home Inspections LLCLicense type: TruckingAddress: 2201 N. Buffalo Drive, Suite 2088, Las VegasOwner: Comfort Home Inspections LLC Crepe StationLicense type: Food services/cafeAddress: 4664 W. Charleston Blvd., Las Vegas Owner: Wyet LLC BUILDING PERMITS

$29,875,000, o�ce300 W. Sahara Ave., Las VegasThe Penta Building Group LLC

$25,025,000, o�ce300 W. Sahara Ave., Las VegasThe Penta Building Group LLC

$6,000,000, tenant improvement301 Fremont St., Las VegasTre Builders LLC

$1,000,000, demolition330 S. Casino Center Blvd., Las VegasSletten Construction of NV Inc.

$816,446, water and sewer instal-lation4660 Berg St., North Las VegasReliant Construction LLC

$759,500, o�ce2311 W. Charleston Blvd., Las VegasThe Haworth Corporation

THE DATASend your business-related information to [email protected]

18-19_VIData_20150712.indd 18 7/10/15 2:34 PM

VEGAS INC

19JULY 12- JULY 18

Records and TransactionsAddress: 2810 W. Charleston Blvd., Las VegasOwner: Roger Dale Bozarth Brown Bear Commercial Cleaning and Janitorial Services License type: Repair and mainte-nanceAddress: Did not discloseOwner: Isaiah Brown Calderon Landscape and Pool Service License type: Residential property maintenanceAddress: Did not disclose Owner: Fabiola Juarez-Hernandez Canvas and Upholstery License type: Repair and mainte-nanceAddress: Did not discloseOwner: Diane Thompson Carla BrandaoLicense type: SolicitorAddress: 6350 S. Riley St., Suite 7111, Las VegasOwner: Carla Brandao Chistine Ong License type: Real estate salesAddress: 9525 Hillwood Drive, Suite 120, Las Vegas Owner: Christine Ong Comfort Home Inspections LLCLicense type: TruckingAddress: 2201 N. Buffalo Drive, Suite 2088, Las VegasOwner: Comfort Home Inspections LLC Crepe StationLicense type: Food services/cafeAddress: 4664 W. Charleston Blvd., Las Vegas Owner: Wyet LLC BUILDING PERMITS

$29,875,000, oce300 W. Sahara Ave., Las VegasThe Penta Building Group LLC

$25,025,000, oce300 W. Sahara Ave., Las VegasThe Penta Building Group LLC

$6,000,000, tenant improvement301 Fremont St., Las VegasTre Builders LLC

$1,000,000, demolition330 S. Casino Center Blvd., Las VegasSletten Construction of NV Inc.

$816,446, water and sewer instal-lation4660 Berg St., North Las VegasReliant Construction LLC

$759,500, oce2311 W. Charleston Blvd., Las VegasThe Haworth Corporation

$640,157, commercial - alteration4700 Engineers Way, North Las VegasLaFargo Builders

$546,343, commercial - alteration2203 Civic Center Drive, North Las VegasGluck Development Company Inc.

$402,013, residential - custom2280 Coral Ridge Ave., HendersonBrock Krahenbuhl

$335,000, commercial8426 Farm Road, Las VegasJ.A. Tiberti Construction Co.

$325,500, electrical2301 W. Charleston Blvd., Las VegasThe Haworth Corporation

$278,800, tenant improvement2186 N. Rainbow Blvd., Las VegasMichigan Commercial Contractor

$250,000, oce920 S. Commerce St., Las VegasAffordable Concepts Inc.

$240,000, tenant improvement455 S. Grand Central Parkway, Suite 501, Las VegasShrader & Martinez Construction








$238,827, residential - new6533 Becket Creek Court, North Las VegasPardee Homes of Nevada

$233,666, residential - production2868 Josephine Drive, HendersonRichmond American Homes of

Nevada


$218,097, single-family residential - production482 Rosina Vista St., Las VegasWoodside Homes of Nevada LLC

$210,000, demolition4740 W. Oakey Blvd., Las VegasRoldan Demolition LLC

$203,258, single-family residential - production12125 Paseo Terraza Lane, Las VegasWoodside Homes of Nevada LLC

$203,258, single-family residential - production478 Rosina Vista St., Las VegasWoodside Homes of Nevada LLC

$203,258, single-family residential - production12129 Hermesa Colina Ave., Las VegasWoodside Homes of Nevada LLC

$201,616, residential - production2880 Josephine Drive, HendersonRichmond American Homes of Nevada

$199,940, commercial - remodel2290 Corporate Circle, HendersonBurke Construction Group Inc.


$194,616, single-family residential - production7330 Zonal Ave., Las VegasRichmond American Homes of Nevada

$179,693, single-family residential - production5631 Mackenzie Park Court, Las VegasRichmond American Homes of Nevada

$179,693, single-family residential - repeat5626 Mackenzie Park Court, Las VegasRichmond American Homes of Nevada

$179,693, single-family residential - production5602 Mackenzie Park Court, Las VegasRichmond American Homes of Nevada

$178,771, residential - production800 Loch Katrine Ave., HendersonDR Horton Inc.

$178,060, residential - new2402 Endearing Court, North Las VegasRichmond American Homes of Nevada

$175,659, single-family residential - production7301 Zonal Ave., Las VegasRichmond American Homes of Nevada

$174,760, roof-mounted photovol-taic system1608 British Cup Drive, Las VegasBombard Electric LLC

$173,935, residential - new3008 Chiefs Court, North Las VegasRichmond American Homes of Nevada

$171,070, single-family residential - production9125 Mastodon Ave., Las VegasD.R. Horton Inc.




$168,721, single-family residential - production374 Port Reggio St., Las VegasRyland Homes

$163,189, residential - production1125 Copper Grass St., HendersonBeazer Homes Holdings Corp.




$158,479, residential - new3725 Blissful Buff St., North Las VegasRichmond American Homes of Nevada

$158,479, residential - new3740 Blissful Bluff St., North Las VegasRichmond American Homes of Nevada

$146,055, residential - production804 Loch Katrine Ave., HendersonDR Horton Inc.

$143,616, residential - production1117 Buckhorn Cove St., HendersonBeazer Homes Holdings Corp.

$135,000, commercial875 S. Grand Central Parkway, Suite 1690, Las VegasWhiting Turner Contracting Company

$129,039, residential - new4021 Elegant Alley Court, North Las VegasRichmond American Homes of Nevada

$125,317, residential - production1050 Bobby Basin Ave., HendersonD.R. Horton Inc.

$125,000, tenant improvement525 S. Grand Central Parkway, Suite 3325, Las VegasJ.R. Lennen Construction Inc.

$120,835, residential - new4140 Seclusion Bay Ave., North Las VegasBeazer Homes Holdings Corp.

$115,372, residential - new123 Heathrow Lake Ave., North Las VegasWoodside Homes of Nevada LLC

$115,303, residential - new38 Heathrow Lake Ave., North Las VegasWoodside Homes of Nevada LLC

$113,227, single-family residential - production9144 Sea Mink Ave., Las VegasD.R. Horton Inc.

$112,009, residential - production1054 Bobby Basin Ave., HendersonD.R. Horton Inc.

$112,000, electrical4100 Lone Mountain Road, North Las VegasOlympic West Fire Protection Corp.

$101,457, residential - new5633 Pleasant Palms St., North Las VegasJ.F. Shea Co.

$100,000, commercial300 W. Sahara Ave., Las VegasThe Penta Building Group LLC

$100,000, tenant improvement875 S. Grand Central Parkway, Suite 1644, Las VegasM O Construction LLC

To receive a complete copy of Data Plus every week in Excel, please visit vegasinc.com/sub-scribe.

THE DATASend your business-related information to [email protected]

18-19_VIData_20150712.indd 19 7/10/15 2:34 PM

0000124963-01.indd 1 6/30/15 2:17 PM

THE TECHNOLOGYYOUR BUSINESS NEEDSTO DO MORE.

BUSINESS EQUIPMENT MANAGED NETWORKSERVICES

DOCUMENT MANAGEMENTSOFTWARE

800-365-8804lesolson.com

Tom Warden knows it’s not always easy being green. As Summerlin senior vice president of community and government relations for �e Howard Hughes Corporation, Warden helped establish the master-planned community as a leader in conservation.

Hughes showed its characteristic foresight when it recently removed 100,000 square feet of water-thirsty turf from its roundabouts. And Summerlin was the �rst Southern Nevada community to implement strict Water Smart guidelines.

�e Water Conservation Coalition, including �e Howard Hughes Corporation, is working to raise the bar for responsible water use.

To learn how your business can make a di�erence, go to snwa.com/waterconservationcoalition

Summerlin: Ahead of the curve on going green

©2015 MCW

RENO 775.788.2000 | LAS VEGAS 702.873.4100 | mcdonaldcarano.com

MCDONALD CARANO PROUDLY ANNOUNCES THE ADDITION OF AVANSINO, MELARKEY, KNOBEL, MULLIGAN & MCKENZIE TO OUR FIRM.

UNCOMMON STRENGTH.COMMON BOND.

059_tsd_071215.indd 1 7/10/15 11:00 AM


The List

Source: VEGAS INC research. It is not the intent of this list to endorse the participants or to imply that the listing of a company indicates its quality. Although every attempt is made to ensure the accuracy and thoroughness of VEGAS INC charts,

omissions sometimes occur and some businesses do not respond. Please send corrections or additions on company letterhead to Julie Ann Formoso, research associate, VEGAS INC, 2360 Corporate Circle, Third Floor, Henderson, NV 89074.

CATEGORY: AVAILABLE COMMERCIAL SPACE(RANKED BY AVAILABLE SQUARE FEET)

PropertyAvailable Sq. Ft.

Available Units

Sq. Ft. Breakdown

Sale or Lease Leasing Agents

1 Blue Diamond Business Center Building 63930 W. Windmill LaneLas Vegas, NV 89139

430,000 1 100 percent industrial

Lease Dan Doherty and Dean Willmore of Colliers International

2 The Lakes Campus8725 W. Sahara Ave.Las Vegas, NV 89163

324,972 Did not disclose

100 percent office

Sublease Bob Hawkins of Cushman & Wakefield Commerce

3 Tivoli Village330 S. Rampart Blvd.Las Vegas, NV 89135

169,062 20 100 percent office

Lease Brad Peterson and Randy Broadhead of CBRE Inc.

4 Charleston Plaza1710-1866 E. Charleston Blvd.Las Vegas, NV 89104

146,820 14 100 percent retail

Lease Penny Mendlovic and Matt Bear of CBRE Inc.

5 Sahara Pavilion North4624 W. Sahara Ave.Las Vegas, NV 89102


Lease Nelson Tressler and Michael Zobrist of Newmark Grubb Knight Frank

6 Rancho Sierra4404-4530 N. Rancho DriveLas Vegas, NV 89130


Lease ROI Commercial Real Estate

7 Vegas Pointe Plaza9151, 9155, 9175 Las Vegas Boulevard SouthLas Vegas, NV 89074

121,905 43+ 100 percent retail

Lease C. Roger Jeffries III of Sun Commercial Real Estate Inc.

8 Warm Springs Promenade1241 W. Warm Springs RoadHenderson, NV 89014



9 Blue Diamond Business Center Building 34220 W. Windmill LaneLas Vegas, NV 89139


Lease Dan Doherty and Dean Willmore of Colliers International

10 One Summerlin1980 Festival Plaza DriveLas Vegas, NV 89135


Lease Randy Broadhead, Darren Lemmon and Amy Lance of CBRE Inc.

11 Mojave Warehouse1624 S. Mojave Road, 1601 Palm StreetLas Vegas, NV 89104


Lease Jarrad Katz and Galit Kimerling of MDL Group

12 Las Vegas Tech Center2450, 2501 and 2700 Fire Mesa St.Las Vegas, NV 89128


Lease Randy Broadhead of CBRE Inc.

13 Montecito Point6605 Grand Montecito ParkwayLas Vegas, NV 89149


Lease Randy Broadhead and Darren Lemmon of CBRE Inc.

14 The Mall at Grand Canyon4245 S. Grand Canyon DriveLas Vegas, NV 89147

84,211 13 58 percent retail, 42 per-cent office


15 Fiesta Plaza2201 Civic Center DriveNorth Las Vegas , NV 89030


Lease Dan Adamson of ROI Commercial Real Estate

16 3101 E. Craig Road3101 E. Craig RoadNorth Las Vegas, NV 89030


Sale Cathy Jones of Sun Commercial Real Estate Inc.

17 Windmill Durango Office8350 S. Durango DriveLas Vegas, NV 89113


Lease Daniel Loera Jr. of Real Estate Asset Management (R.A.M.)

18 Red Rock Business Center6140 and 6180 Brent Thurman WayLas Vegas, NV 89148


Sale Cathy Jones of Sun Commercial Real Estate Inc.

19 Flamingo Grand Plaza1050 E. Flamingo RoadLas Vegas, NV 89119


Lease Chris Connell and Grant Traub of Colliers International

20 Craig Road and MLK Boulevard1324 W. Craig RoadNorth Las Vegas, NV 89032


Sale ROI Commercial Real Estate

VEGAS INC

22JULY 12- JULY 18

22_VI_List_20150712.indd 22 7/10/15 2:33 PM

33 Vegas Locations

CAPAddicts! RewardsTM

Download Today and Receive $2 Caps Cash!

Search Capriotti’s

Sammy’s Restaurant & Bar1501 N. Green Valley ParkwayHenderson, NV 89074 • (702) 567-4000

www.sammysgreenvalley.com

R

24 Hour Gamin

g

RESTAURANT • BAR

Y o u r W e e k e n d HAS ARRIVED

Brunch Saturday & Sunday – 11 am – 3 pm

New Brunch Menu • Handcrafted CocktailsBottomless Mimosas

POSITIVE RESULTS OR YOUR FIRST VISITWILL BE FREE!

ENHANCE YOUR SEXUALPERFORMANCE TODAY!

INDEPENDENCEDAY SPECIAL

Conventional ED pills ARE NOT the only prescription medications available. They take up to 60 minutes to start working and ARE NOT SAFE for all men, espe-cially if you struggle with medical conditions such as Diabetes, Hypertension and even Prostate Issues. Our Customized Treatment Solutions will Effectively and Safely treat your specific condition regardless of age, medical history or current conditions.

Includes: Physical Exam, Lab Work (CBC, Testosterone & PSA Levels) and Initial Test Dose of Medication. Exp. 7/31/15.

$99!

Call or Visit (702) 457.38883365 E. Flamingo Road Ste. 2

Las Vegas, NV 89121VivacityClinics.com

animalfoundation.com702-384-3333 x137

BOW CHICA

low-cost spay and neuter clinic now openprocedures starting at just $65

061_tsd_071215.indd 1 7/10/15 11:08 AM

A�er age 40, you can still rock the house

You just might not be able to read the music without your reading glasses.

For a Free Evaluation, Call us:

702-724-2020

Announcing a new treatment for near vision, brought to you by Center For Sight’s Top Docs Las Vegas. We o er you the most advanced procedures to reduce or eliminate your need for reading glasses. So lose the reading glasses and keep on rockin’.

0000125107-01.indd 1 7/8/15 2:12 PM

2015-07-12 - vegas inc - las vegas

Documents