2015 analyst and advisor summit - unisys...domain knowledge industry experience client collaboration...

2015 Analyst and Advisor Summit

Solutions for Air Travel and TransportationOlivier Houri, Global Head, Transportation

© 2015 Unisys Corporation. All rights reserved. 2

Agenda

Key Facts

Sub-Industry Point of Views

Case Studies

Summary


Unisys airport solutions are used by over 100 airports worldwide

Unisys cargo solutions are used by carriers that move over 25% of the world’s air freight

20% of world passenger boardings are processed though Unisys Passenger solutions

Fast Facts


Overview

Unisys is a consistent service provider to the aviation industry with powerful credentials

Airport

Operations

Mgmt

Passenger

Services

SystemsLogistics Management

Airport

Passenger

Facilitation

Master Systems Integration

Consulting

Application Modernization

We partner collaboratively with clients

Domain Knowledge Industry Experience Client Collaboration Deep understanding of airline and airport business and systems

Many employees come from airlines, airports and travel related businesses

Staff at client sites working with the airline and airport day in and day out

Solutions

Unique Market

Approach

Security

Mobility

Cloud

Networks and Infrastructure

Advanced Data Analytics

End User Services


Unisys Transportation POVs

Airline: The Future of Passenger Travel

Cargo: Cloud Collaboration and Digital

Commercialization of Air Cargo

Airport: The Airport of the Future


Future of Air Travel: Continued Innovation

• Modern consumer expectations continue to evolve and drive the business.

• Web, mobility, social networking have reached critical mass. Capturing traveler mindshare is on every player’s agenda.


Today: Selling Tickets vs. Merchandizing Products

Product Consistency

+

Product Differentiation

=• Targeted offers

• Higher yield

• Ancillary sales

Business objectives

Changes by All Channels

Legacy PSS: higher unit costs; poor time to market;

compromised capabilities

Solution requirements Value Creation Platforms

Business Value

+ =


Unisys “AirCore”NextGen Passenger Systems Solution

Customer-centric

Business flexibility

Technical flexibility

• Rules and parameters versus programming

• No limits (dates, names, record storage, etc.)

• Controls by market, by channel, etc.

• Entirely Java EE

• Service Oriented layered architecture

• Separate interface layer

• All functionality available through services

• Use of consistent customer information

• Decisions and processes revolve around customer value and their preferences versus bookings

TICKETING

Ticketing and

Payment

AUXILIARY

3rd

Party

Solutions

LOYALTY

Customer

Loyalty

SEATS

Seating

DEPART

Check-in and

Boarding

ROUTINGS

Schedules

FLIGHTS

Flight Data

SPACE

Inventory

REACT

Schedule

Change and

Irregular Ops

INFORMATION

General

Information

CUSTOMERS BOOKING

Reservations

CUSTOMERS BOOKING

Reservations

SPACE

Inventory

DEPART

Check-in and

Boarding

FLIGHTS

Flight Data

TICKETING

Ticketing and

Payment

ROUTINGS

Schedules

SEATS

Seating

REACT

Schedule

Change and

Irregular Ops

INFORMATION

General

Information

LOAD

CONTROL

Weight and

Balance

LOAD

CONTROL

Weight and

Balance


Client Collaboration TravelSky

Replace legacy with modern AirCore applications in phases tied to airline business drivers and expansion into Asia market

AirCore applications tailored to architecture and China market. AirCore source code/knowledge transfer

Provide autonomy to largest airline clients while maintaining economies of scale/performance of overall hosting operations


Client Collaboration Iberia

AirCore applications replicated across multiple revenue-generating surround solutions and AirCore inventory suite repurposed as proxy to provide multi-million savings in distribution costs

Unisys Spain team design and build surround applications while global team develops core passengers systems

Focus on introducing new revenue sources and cost savings through rapid delivery of surround applications and enhancements to legacy passenger system


Air Cargo (Freight) is a Global Driver of TradeCloud Collaboration and Digital Commercialization Driving Transformation

Client transformation required to capture market growth

• Air Freight Moves Over Third of Global Trade Value

– $6.8 Trillion worth of goods, 35% of total trade by value, will be transported around the world by air1

• World Air Cargo to Double By 2033

– World air cargo traffic will increase from 207.8 billion RTKs in 2013 to 521.8 billion in 20332

• Client challenges center around Flexibility, On Time Delivery/Reliability and Cost-Effectiveness

Technology is driver for change

• IATA aiming to cut average transit times by up to 48 hours by 20203

– Modernized processes (e.g., e-Freight), diversification of services, and improving quality and reliability

• Cloud Collaboration and Digital Commerce Driving Rapid Transformation

– e-AWB (Airway Bill) penetration to up to 28.8% (45% target by end of 2015) 4

– Cloud-based models speed technology change and enhancements5 and electronic-supply chains enable more dynamic and optimized business6

• Unisys positioned to drive industry change

– Unisys solutions used by clients who move about 25% of the world’s air cargo

1. "Five-year Forecast Shows Improved Outlook for Air Cargo." www.iata.org. International Air Transport Association, 22 Oct. 2014. Web. Aug. 2015. 2. "World Air Cargo Traffic Growth Detail." World Air Cargo Forecast 2014-2015. Boeing, 2015. Web. Aug. 2015. 3. "Five-year Forecast Shows Improved Outlook for Air Cargo." www.iata.org. International Air Transport Association, 22 Oct. 2014. Web. Aug. 2015. 4. "E-AWB Take-up Not Fast Enough Warns IATA." Www.aircargonews.net. Air Cargo News, 28 July 2015. Web. Aug. 2015. 5. "Cloud Collaboration, Sensors and Digital Commerce Are Driving Rapid Transformation of Air Cargo Carriers into Dynamic, Data-Driven Businesses, Reports Unisys." Yahoo Finance. Yahoo, 28 May 2015. Web. Aug. 2015. 6. IBID.


Solutions Used by Clients who Move About 25% of the World’s Air Cargo

Logistics Management System (LMS)

Cargo Revenue Accounting (CRA)

Cargo Portal Services (CPS)

In-transit Service Manager (ISM)

3rd party revenue optimization,

postal mail, devices, etc.

Selected LMS Cloud clients Selected CPS/ISM clientsSelected LMS license clients



Our air cargo enterprise system

Our newest application

Leading multi-carrier and

own brand e-business portal

Cargo 2000 CDMP


Modern, Modular and Integrated Technology to Achieve Control, Value and Compliance

Flights Routings RatingSales & AWB Management

Booking & Inventory

WarehouseCustoms &

SecurityULD

Control

ClaimsRevenueAccn’tg

ArchiveData

Warehouse

Shared utilities, rules engine, interfaces

Logistics Management System

The latest technologies

Reduces change

costs and

deployment time

by up to 33%


Work Smarter with More IntegrationAccess When, Where and How You Want It — PC, Tablet, Smartphone


Cloud Offerings for Speed and Agility

"I hired some brilliant IT people in companies I have ran. I have spent millions of dollars on IT solutions we developed in-house. Most never came to fruition. In hindsight I would have been farther ahead by buying IT solutions already available. The overall cost is less and the time to have an operational system is much quicker."

Jim Crane, founder of Eagle Global LogisticsKeynote at Air Cargo 2015 conference

4 months

6 months

10 months


Enhanced Customer Experience with Online Self Service Booking Portal: Scandinavian Airlines Cargo

Reduced delays in invoicing and payments and prevented incorrect accounting

Increased operational flexibility at lower costs resulting in more satisfied clients and higher margins

“Our new Booking Portal developed in close cooperation with Unisys has helped us increase collaboration within the air freight value chain by helping us provide pricing transparency. It is clear that we have planted an important seed that will innovate our industry.”Leif Resmussen, President and CEO, SAS Cargo Group

Increased self service with measurable reductions in call center cost

http://www.unisys.com/unisys/theme/index.jsp?id=16000048&pid=1036400010000010000

http://www.unisys.com/unisys/theme/index.jsp?id=16000048&pid=1036400010000010000


Changing Role of the Airport Operator

Collaboration

Complexity”67% of airports are

planning to share data

with other key

stakeholders” *4

Disruptive

Technologies

Impact

LCCTs Stagnation

“Low Cost Airport

Terminals (LCCT) still popular in APAC but

declining in significance in

Europe” *3

Growing

Privatization“…450 airports worldwide

with…private-sector participation either in

management or ownership. Airports

remain attractive assets. ” *"Brazil Raises $9.1 Billion in Privatizing 2

Airports” 1,2

Airports can play an

active role that goes far

beyond being a

landlord for the

premises. To help

achieve airport of the

future vision, the airport

operator to take on a

more active role by

providing key

functionality and

technologies on top of

the basic infrastructure.

1. Aviation Economics; 2. NY Times ; 3. CAPA;

4. SITA 2012 Airport IT Trends


Airport of the Future Transformation Challenge

Challenge: Improve the passenger experience and gain operational efficiencies while enabling revenue

opportunities and squeezing more movement AND passengers through stretched facilities.

Airport of the FutureWidespread, Present Future Phase 1 Future Phase 2

Passenger

Facilitation

Print at home boarding pass Mobile Boarding Pass/Social Check-In NFC Boarding Swipe

Airport Kiosk Print at home bag tag Permanent Board Pass/Bag Tag

Agent assisted Bag Drop Self Service Bag Drop NFC Promotions

Airport

Operations

Airline Specific Counters Common Use Counters NFC Automatic Check-In

Stationary Agents Mobile Enable Roaming Agent

AODBBig Data: Airport Resources, Ops, PAX Flow

Management

Big Data: Baggage Ops, Airport Security

and safety

Automated Alerts Indoor Location Tracking Location Aware Baggage

IT INFSTR

WiFi Implementation Geo-Location NFC

Common Use SystemsIT Infrastructure Refresh / Airport Systems

IntegrationAirport Authority Cloud Services

On Premise Apps Managed Services, Cloud SaaS Apps Hosted Cloud

Security Logical and Perimeter Data in motion and Communication Endpoints Identity/Device Based, Secure Partitioning

Approach: Transform the door to door experience by empowering passengers and staff through phased

introduction of updated operations and disruptive technologies.


Operational

Management

Operational Database (AODB)

Flight Information Management

Messages & Alerts

Information Access

Management Information

Pricing & Billing

Emergency Control

Message Broker (middleware)

FIDS

Resource Management

Baggage Reconciliation

Local Check-in

Internet Check-in

Load Planning

Common Check-in

Common Bag Drop

Common Load Planning

Common Boarding Control

Common Use (CUSS)

Loyalty

Check-in Agent Mobility

Home Printed Bag tags

Fast Bag Drop

Passenger and

Staff Access

Passenger Tracking

Passenger Self Service

Fast Lane Management

Lounge Access

Border Control

RFID Bags

Secure Messaging

Perimeter Security

Surveillance Control

Passengers Operations Security

Mobility Cloud Networks & Infrastructure MSI & Consulting Services

Unisys Airport Solutions


Unisys Airport Presence

http://alyzia.com/

http://alyzia.com/


Summary

• Market is expected to double in volume in the next 20 years but systems are antiquated

• Airlines and airports are in a position to invest

• We expect significant transformation in the next five years

• Unisys is well-positioned to drive the transformation

2015 Analyst and Advisor Summit


Expanding Self-Service Bag Drop at Rotterdam The Hague (RTM) Airport with Modern Fast Bag Drop Technology – Aviapartner

For the client, having one system across all airlines allows for a consistent bag check experience

Ground Handling Productivity: Reduced the total working hours for passenger handling by 10%

Passenger Facilitation: Reduced 30 % of queue time at the check-in/bag drop in combination with use of self service kiosks

Customer Service: Improved customer satisfaction by 7%

2015 analyst and advisor summit - unisys...domain knowledge industry experience client collaboration...

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