Tammy Healy &Bill Plessinger

Corporate Customer

Service

Corporations Behaving Badly

They that stand high have many blasts to shake them

William Shakespeare, Richard III

Service standards and behavior must change over time!

Aladdin

LITTLE MERMAID

LITTLE MERMAID

Pocohontas

Corporate cultures don't allow for any leeway, employee empowerment or independent thought

My fear is being this slow, constipated, bureaucratic company that’s happy with success.  

Companies fall apart when their model is so successful that it stifles thinking that challenges it.

Mark Parker CEO, Nike

What does this mean

to us?

TheCorporate Level

TheCorporate Level

Image of a business: bigger is not better

TheCorporate Level

Image of a business: bigger is not betterControl vs. flexibility The bigger you get, the less flexible you become

ThePersonal Level

Is it in the manual?

Out-of-the-ordinary

situations pop up all the

time!

Character

Character

The wisest thing for us to do is to stay focused on

customer service

Dan Cathy, CEO

What business do

we need to be in?

Customer Service is the new

marketing

Issues of the future

Issues of the future

Concealed Carry

Issues of the future

Concealed

Transgender Issues

Issues of the future

Conceal

Transge

Financial Transactions

Issues of the future

They are probably not in

any manual!

Thoughts?Comments?

Ideas?