Karen B. KingOrgConsult

Expert Management & Organization ConsultationCommitted to Mission-Driven Organizations

See the forest & the trees

orgconsult@charter.netwww.orgconsult.net

Mission driven organizations play an important role in our society. Providing needed services and education, advocating for issues and individuals, cultural pursuits, community development and organizing are some of their roles. In choosing a consultant these organizations and institutions need a professional who is committed to their mission-driven role.

Karen King brings more than 30 years of experience in the non-profit, healthcare and public sector to her practice. She has worked for grassroots organizations, state healthcare departments, housing/community development organizations and community based healthcare agencies. Her expertise is the result of having worked as a program director, middle, and executive manager. In all of her work Ms. King provides a mission based approach guided by organizational needs and systems thinking.

Areas of Consultation*Stra tegic and Organizat ional Planning/Projec t Management

*Systems Development*Executive Transition

*Change Processes: Culture/Values/Mergers*Accreditation, Licensing and Regulatory Management

*Program Development/Contract Management*Staff and Board Development/Training

*Meeting Planning and Facilitation*Diversity Training

Strategic & Organizational Planning/Project ManagementEnsure that departmental and organizational planning is consistent with the overall mission and vision. In depth analysis of internal and external environments, inclusion of all stakeholders, adherence to necessary timelines and researched projection of future needs and potential resources. Experience: Annual, 3 and 5 year strategic plans developed with community based health care and social service organizations, membership organizations and faith based organizations. Project and organizational planning: information systems, managed care, quality improvement, staff productivity, grassroots issues and political campaigns. Accomplishments with clients:

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Have led more than 12 Strategic Planning projects Successful implementation and follow-up on Plans to ensure progress

Executive TransitionsAssist and work collaboratively with staff and Boards of Directors during a transition phase within an organization. Ensure the continued stability and growth as the organization moves toward hiring a permanent executive. Experience: Karen was an affiliated consultant with the Executive Transition Program of TSNE and has held interim executive positions in area non-profits. Accomplishments with clients:

Expertise in work with Founding Directors Development of policies and procedures Operations Manual Board recruitment and training Implementation of operational structures and systems

Systems DevelopmentCreate internal systems that maximize organizational ability to effectively and efficiently uphold the mission. Structures and procedures should be helpful to ongoing work and not impediments to such. Experience: Implemented and managed the initiation of Medicaid managed care in an outpatient clinic, development of critical incident reporting and analysis system, instituted quality improvement system and developed systems for licensing, regulations, and accreditation in healthcare, CDFIs, and community development organizations.

Provision of workforce analysis projects leading to greater productivity Job description development Comprehensive personnel policies and procedures Comprehensive program policies and procedures reflecting required regulations

Change Processes: Culture /Values/MergersFlexibility and adaptability is necessary in the often stressful environment of non-profit organizations and healthcare institutions. The culture and values espoused and followed within an organization can help during changes within programs, departments and the company as a whole. Experience: Leadership role in two organizational mergers, executive management role during a conscious change of culture experience, experience as Interim Executive during organizational transitions, significant interpersonal skills as a Licensed Clinical Social Worker, and participation in numerous agency reorganizations.

Development, through a comprehensive process, of organizational Mission and Values Staff and Board trainings on the changing non-profit environment

Accreditation, Licensing and Regulatory ManagementNon-profits whether healthcare institutions, child welfare agencies, behavioral health organizations, community development or educational institutions often have governmental and private accreditation standards to follow. Learn how to integrate these standards into your everyday operations. Make the standards work for you and the people that you serve by using them to improve your efficiency and effectiveness. Experience: Executive manager responsible for all licensing and regulatory oversight including JCAHO, state and federal program licensing, implementation of HIPAA standards and corporate compliance. Accomplishments with clients:

Development of Board and Organizational By-Laws

Program Development/Contract ManagementDeveloping a solid array of programs and services in an uncertain funding world is necessary for all nonprofit organizations. Assisting new and seasoned managers with the skills of program development from concept to ongoing daily management is critical. New services must fit your mission and align with available resources. Assistance in analysis of program options from mission fit through resource availability and when to take that “risk” on something new and dynamic. Experience: 18 years of program development experience in both the public and private nonprofit sectors, development of RFPs and grant proposals. Specialized expertise in child, adolescent and family behavioral health, child welfare and coalition building for joint grant submissions. Accomplishments with clients:

Development and implementation of a comprehensive & holistic best-practice model of workforce training and placement for homeless families: Personal Opportunities for Work, Education and Renewal (P.O.W.E.R.)

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Facilitation and coordination of multi-agency teams on cross-organizational projects

Staff and Board DevelopmentStaff is your most important resource and your Board your most important public relations tool in the community. Value staff through regular supervision, professional development and opportunities for growth within the organization. Create an active Board. Work to create Board and staff teams with varied experience and expertise. Value diversity of skills and backgrounds. Experience: 20 years of supervisory experience with Master’s and Doctoral level professionals, BA level direct care staff, allied health staff and administrative support staff. 27 years work with Boards as a non-profit manager and as a member of several Boards of Directors. Development and implementation of staff and management training programs. Accomplishments with clients:

Comprehensive Board development and training for a small non-profit with Founding Director Complete staff training series for homeless family service workers Management team training and development trainings with several client teams Diversity education training with schools and non-profits

Meeting Planning and FacilitationImportant meetings with internal or external stakeholders can benefit from facilitation by an outside professional. These facilitated events include planning sessions, retreats, interdepartmental meetings or negotiation meetings. Experience: 30 years of experience in meeting facilitation including coalition building, Board of Directors, grassroots issues meetings, negotiation sessions and multi-departmental team projects.

Strategic MessagingProfessional videography and photography enhances your organization profile with funders, donors, and your client community. Coordination of your strategic message and social media presentation is critical in today’s environment. OrgConsult will create visual strategic messaging for your programs, raising your organizational profile. Present an informative and comprehensive view of the organization to your stakeholders.

Rates and ContractsServices are available in a consultative or training format, for individuals and groups. I tailor my work to individual organizations and do not bring a canned approach or single method to consultation. Whether working with Boards, Staff or Executive Management my goal is to design a proposal that fits with your goals, mission and culture. The individualized nature of my practice is based on using respected tools and methodology within the unique context of your organization Consultation is available on site and via phone conferences. Fee is established based on the project, its’ duration and assessed expenses. Sliding fees are available to small non-profits and grassroots organizations. Projected project duration, services to be provided and fees are presented to the organization for approval prior to initiation of the contract.

Certified GLBT Trainer through Gay, Lesbian, Straight Education Network (GLSEN)

References furnished on request

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