2016-2017 yee hong annu al repor t red , white, and grey · promoting a quality culture throughout...

RED, WHITE, AND GREYC O M B AT T I N G T H E C H A L L E N G E S O F C A N A D A’ S A G I N G P O P U L AT I O N

2016-2017 YEE HONG ANNUAL REPORT

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MESSAGE Promoting a quality culture throughout the Organization. In October 2016 following our Accreditation Canada survey, the Centre was awarded with “Accreditation with Exemplary Standing”. This is the seventh time that the organization has received the highest accreditation ranking, a level only 28% of all organizations surveyed in 2015 achieved. Our high quality staff and outstanding services were once again validated by the national adjudication body of service excellence.

Improve Client Experience across all Programs. This past year has seen the convergence by Accreditation Canada, Health Quality Ontario and the Ministry of Health and Long-Term Care on the importance of patient engagement. Operationally, management and staff engage daily with residents/clients and families. The Board of Directors through the Quality Committee also engages directly with residents/clients and family councils through local onsite meetings. We will take the input and insights obtained to inform and support our strategy.

Make effective contributions to public policy development processes. As a credible opinion leader on a broad range of issues relevant to immigrants, aging and healthcare, the media are regularly interested in the organization’s view of public policy changes and the government’s response to emerging social issues.To ensure consistency of our values and beliefs on key positions on the subjects of Aging, Culture, Health and Equity, policy statements have been developed. These will be and posted on our website currently under redevelopment.

Broadening services to meet the emerging needs of aging seniors. Greatly appreciated, new government funding received has allowed us to expand services to seniors still in the community. We have substantially expanded our assisted living program in North York, grown our Behavior Support Ontario programs in Scarborough and Mississauga and introduced a technology enabled extension of our Memory Program in Scarborough whereby seniors with advanced dementia are provided with virtual access to geriatric assessment and care planning, while at home.

Yee Hong has long recognized the need for a safe haven for individuals and families struggling with end-of-life care. Government resources to address these needs are insufficient to cover the entire cost. However, the importance of this service guided our decision to develop a 10-bed residential hospice in Scarborough. We will be working closely with our Foundation and the community to support our new hospice.

In 2016, a new childcare centre opened at Yee Hong Ho Lai Oi Wan Centre in Markham. Intergenerational programs are being developed to support interaction between our senior residents and the young children. Research supports this type of activity results in improved quality of life for seniors. A second childcare centre at Yee Hong – Mississauga will be opened in the coming year.

In closing, we are very excited to launch our “Innovation Lab”. We will be sharing more shortly and reporting back to you on this new initiative in our next Annual Report.

Corinne WongYee Hong Centre Board Chair

Eric HongYee Hong Centre Chief Executive Officer

“Providing a continuum of excellent, culturally appropriate care. A statement that we hold highly.”

ANNUAL REPORT 2016-2017 3

MESSAGE As we celebrate the 150th anniversary of Canada’s Confederation in 2017, we recognize that we are at a pivotal moment in history, both for Yee Hong and the country as a whole.

Canada is one of the best countries in the world, if not the best - our economy is strong, the political environment is stable, and our communities are inclusive and welcoming. Yee Hong is likewise one of the best in the world at culturally appropriate and sensitive senior care. But just like the country we call home, there is always room for improvement.

While Canada is a young country, Canadians in general are getting older. We are living longer lives and having less children. For the first time ever, there are more seniors aged 65 and older in Canada than children under 14. The group of Canadians aged 85 and older grew almost four times as fast as the overall population.

Keeping these older Canadians healthy is a huge task that we have only just begun to tackle. The situation is so urgent that the Senate has recommended a national seniors strategy to ensure appropriate, accessible and affordable care. We know that Yee Hong will play a part in making that strategy a reality.

But it is unfeasible and unreasonable to build enough long-term care homes to meet the demands of our growing senior population. And we know in any case that long-term care is not the ideal solution. It is crucial for seniors’ mental and physical well-being to stay active and engaged, to be healthy and happy.

That’s why Yee Hong continues to promote active lifestyles for seniors through our various online and community programs and services. Not just for seniors, but for their families, friends and caregivers as well. Yee Hong is not just a long-term care facility - we are involved across the full spectrum of senior health and wellbeing.

That spectrum extends from the healthy to the terminally ill, and Yee Hong is also working to make seniors’ lives better on the other end of the spectrum. We started with our palliative care initiatives in recent years, and we’ll take it to the next level in the near future with a campaign to build a residential hospice for Scarborough-area residents and Chinese seniors in the province. The same Yee Hong expertise in quality care will apply to those with special needs and requirements at the end of life.

The Yee Hong story is a microcosm of the Canada of today - indeed, it is unlikely that Yee Hong would have been as successful anywhere else in the world as it is here. But just like our country, we are not a finished product. We need to keep developing and innovating to meet the needs of our communities. Please help us achieve it.

Dr. Joseph Y.K. WongYee Hong Founder andFoundation Board Chair

Stephen SiuPresident of Yee Hong CommunityWellness Foundation

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ABOUTYEE HONG’S VISION

YEE HONG’S MISSION

YEE HONG’S VALUES

Yee Hong will be the model of excellence in culturally appropriate seniors’ care.

With strong roots in the Chinese Canadian community, Yee Hong enables Chinese-Canadian and other seniors to live their lives to the fullest – healthy, independent and dignified. We provide a continuum of excellent, culturally appropriate care.

These values are Yee Hong’s foundational beliefs and guide our processes and decision making.

Respect We value each person as a unique individual and respect his/her background, beliefs and choices.

Compassion We foster a caring and supportive environment that accepts people as they are.

Commitment We promote dedication in our roles and to the organization’s vision, mission and values.

Excellence We promote client centered care, excellence in service delivery and quality of work life.

Teamwork We foster cooperation, collaboration and mutual trust among staff, volunteers and clients.

Integrity We adopt an ethical approach in everything we do.

Accountability We accept responsibility for the resources entrusted to us.


EXCELLENCE IN QUALITY CARE

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CONTINUUM OF CARE AND SERVICES

COMMUNITY CARE

Programs

• Adult Day Program - Post-stroke and Alzheimer

• Congregate Dining - Frail, isolated seniors

• Chronic Disease Self- Management and Prevention

• Active Senior Program

Support Services

• Client Intervention & Case Management

• Caregiver Education & Support Services

• Transportation

• Friendly Visiting

• Security Checks

• Meals on Wheels

• Volunteer Development

• Advocacy

• Community Education

• Cancer Support Group

• Bereavement Support Group

Residential Hospiceunder development

LONG-TERM CARE HOME(805 beds)

Scarborough-McNicoll (155 beds)

Ho Lai Oi Wan Centre Markham (200 beds)

To Heung Chan Nursing HomeScarborough-Finch (250 beds)

Mississauga (200 beds)

Programs

• 24/7 nursing care with access to physicians

• Onsite access to medical specialists

• Dietetic counseling

• Social work counseling

• Spiritual and religious care

• Physiotherapy

• Occupational therapy

• Recreation, music and pet therapy

• Peritoneal dialysis

• Dementia care - Behavior Support Ontario (BSO)

• Palliative care

SENIOR HOUSING

Supportive Housing

Rent-Geared-to-Income Housing

Assisted Living

Life Lease Housing

Support Service

• 24-hour Medical Emergency Response

• Homemaking Support

• Personal care

• Activation

• Health Monitoring

MEDICAL SERVICES

Clinics

• Cardiology

• Chiropody

• Dermatology

• Endocrinology

• Family Medicine

• Geriatric Medicine

• Internal Medicine

• Memory

• Podiatry

• Psychiatry

• Rheumatology

• Urology

Rehabilitation ServiceTenant Providers

• Physio-therapy

• Occupational Therapy

• Acupuncture


Yee Hong Centre (the lower the better)

Residents who had a recent fall (in the last 30 days) YH: 8.25% ON Average: 15.5%

Residents who had a pressure ulcer that worsened recently YH: 1.5% ON Average: 2.7%

Residents who are physically restrained (daily) YH: 2.4% ON Average: 5.4%

Residents with worsening bladder control during a 90-day period YH: 9.1% ON Average: 17.2%

Residents who had visited emergency department during a 90-day period YH: 4.9% ON Average: 7.4%

Yee Hong CentreResidents who would recommend YH to others: 93.3%

Yee Hong Social ServicesOverall client and caregiver satisfaction rate: 99%

88.6% Adult Day Program clients with dementia did not show expected MMSE decline of 3.3 as suggested. 38.6% of the clients showed improvement.

QUALITY IMPROVEMENT PLANS

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Yee Hong has participated in the accreditation program through Accreditation Canada since 1996. In Yee Hong’s first survey, the organization was recognized for the provision of “exemplary care”. Since that time, Yee Hong has consistently used the accreditation standards to guide operations.

The latest on-site survey by Accreditation Canada took place just this past October. In November, Yee Hong received Accreditation with Exemplary Standing for 2016 – 2020 – the highest honour and recognition awarded by Accreditation Canada. This is the eighth consecutive time that Yee Hong has received full accreditation since it began operation.

ACCREDITATION CANADA

“ Thank you for everything! You have made my life so much better in Yee Hong! Best wishes in 2017! ” - Mo Ching Lui

“ Thank you from the bottom of my heart for your excellent care, as well as your patience in listening to our concerns, and coming up with solutions always! “ - Helen Teng


STRATEGY MAPVISION: Yee Hong will be the model of excellence in culturally appropriate seniors’ care.

MISSION: With strong roots in the Chinese Canadian community, Yee Hong enables Chinese-Canadian and other seniors to live their lives to the fullest – healthy, independent and dignified.

We provide a continuum of excellent, culturally appropriate care.

STRATEGIC ENABLERS

ANNUAL OPERATIONS PLANS 2016 – 2021

PEOPLE: Support and enable staff, affiliated medical and allied health professionals, and volunteers to be the best they can be through various initiatives.

TECHNOLOGY: Expand the use of technology and digital media and invest in technological innovations.

YEE HONG VALUES: RESPECT, COMPASSION, COMMITMENT, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABILITY

ACCOUNTABILITY

Report annually on progress and outcome achieved by means of a balanced scorecard accessible to both internal and external stakeholders

GOALS

Explore new means for delivering services to an increasingly complex client population.

Develop organizational capacity to support an expanded range of service offering.

Promote a quality culture throughout the organization.

Develop a framework for engaging clients of Yee Hong and their families in advancing a quality agenda.

Enhance capacity for knowledge exchange enterprises.

Make effective contributions to public policy development processes.

Build a strong network of partners to meet the organization’s goals.

Balance social impact and sustainability.

Develop social enterprise capacity.

DIRECTIONS

BROADEN SERVICES TO MEET THE EMERGING NEEDS OF AGING SENIORS

IMPROVE CLIENT EXPERIENCE ACROSS ALL PROGRAMS

PUT OUR KNOWLEDGE TO WORK IMPROVING THE SYSTEM

MAINTAIN FINANCIAL SUSTAINABILITY

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“ All the staff on the 3rd Floor are so wonderful, we appreciate all their hard work! ”

- Eliza Lam

“ To the staff at Yee Hong: We will always

remember your loving care and attention for Hajime Naito while he stayed in 420B. Thank you so much for the beautiful flowers you delivered to his funeral! ”

- The Naito Family

“ The staff were always welcoming

and helpful, not only to myself, but to our familywhenever we visited. When I would leave to return home, I know that my mother would be well cared for and this feeling helped ease the sadness of my departure.

The Yee Hong team of nurses, Activation personnel, volunteers and social workers have always ensured that my mother and the other residents were stimulated, challenged and motivated to enjoy their final years. “

- Brian and Christine Nishi

“ Both our parents (Sue Wah Young and Robert Sing Chow Young)

have been residents at the Yee Hong Finch nursing home.

Yee Hong has provided excellent care for our parents with their physical and mental health needs late in life. They were happy at Yee Hong and happiest when they were together. Yee Hong afforded them that opportunity in their final years.

We would especially like to acknowledge and thank the amazing nursing and personal and facility support staff on 3/F. So many warm and caring individuals come to mind that helped and supported our parents and made Yee Hong such a nicer place to be. There are truly too many individuals to list. The 3/F staff were more like friends and extended family to our parents. For that we are truly grateful.

In gratitude and appreciation for the people, the facility and the foundation that is Yee Hong…many thanks also to your vision and efforts that have helped so many seniors including our parents. “

- The Young Family


COMMUNITY CONNECTIONS

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SIGNATURE FUNDRAISING EVENTSFrom golf tournaments to garage sales, events of all sizes help support Yee Hong’s mission

to deliver the best culturally appropriate and culturally sensitive care for our seniors.

2017 YEE HONG DRAGON BALL 2017 YEE HONG GOLF CLASSIC


2017 YEE HONG EARTH WALK 2016-2017 COMMUNITY EVENTS

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THANK YOU VOLUNTEERS!Yee Hong is blessed to have the dedication and support of more than 1,200 volunteers, who have contributed over 100,000 person-hours in the past year. They actively and enthusiastically contribute their time and energy

to serve the seniors, playing a crucial role in Yee Hong’s fundraising efforts and exceptional care services. It is our privilege to have them as part of the Yee Hong family.


APPENDICES

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EXPENSES

FINANCIAL HIGHLIGHTS

REVENUE

Nursing Homes 84%

Nursing Homes 78%

Community Centres 11%

Community Centres 11%

Interest & other income 2%

Interest & financing 4%

Donation & fundraising 3%

Direct costs of fundraising 1%Administration & communications 1%

Amortization of capital assets 5%

Nursing Homes

Community Centres

Interest & other income

Donation & fundraising

Nursing Homes

Community Centres

Interest & financing

Direct costs of fundraising

Administration & communications

Amortization of capital assets

REVENUE 2016 - 2017

EXPENSES 2016 - 2017

59,575,174

7,808,379

1,397,444

2,364,527

71,145,524

55,754,735

8,033,110

2,697,175

639,436

564,091

3,362,643

71,051,190

Total in thousands ($)

Total in thousands ($)

Excess (Deficiency) of revenue over expenses

94,334


WHERE YOUR SUPPORT IS MOST NEEDED

Active Seniors Program

Client Intervention & Assistance

Volunteer Development

Ceiling Lifts

Hi-Lo Beds

CENTRE & FOUNDATION Deficit in thousands ($)

184,000

60,000

47,000

60,000

160,000

511,000

Notes: The financial highlights on Page 16 include results from operations only. Deficiency of revenues over expenses was covered by limited reserves. Financial support for some of the Yee Hong services was provided by the LHNs, the Government of Ontario, Ontario Trillium Foundation, and Yee Hong Community Wellness Foundation. To request a copy of the audited financial statements, please call the Foundation office at 416-321-0777.


Sustainable Health & Long Term Care Solutions for an Aging PopulationISBN13: 9781522526339|ISBN10: 1522526331|EISBN13: 9781522526346|DOI: 10.4018/978-1-5225-2633-9

In 2017, Yee Hong Centre authored a textbook chapter on our Continuum of Care; this pivotal reference source is for policy makers, academicians, researchers, and advanced-level students seeking current research on the innovative planning and development of healthcare. The book includes the following topics: corporate social responsibility, and data management, financing health and performance measurement, and references the latest scholarly research on a provider accreditation, Public-Private Partnerships and Quality Improvement.

Four Public Policy Statements

To extend our advocacy and outreach efforts to promote seniors issues, Yee Hong Centre has formalized and pulished four public policy position statements on health, equity, culture, and aging. These statements articulate our viewpoints on how our work helps to combat the challenges of Canada’s aging population.

Our perspectives may change over time, but our goal of achieving optimal health and wellness for all seniors regardless of culture or descent holds strong in our advocacy efforts and actions.

Yee Hong Centre’s Leadership Development and Continuity Program

Retaining and developing highly skilled, caring leaders to support the current and emerging demands of the organization is a key priority. Yee Hong’s program focuses on developing leadership capacity and a pool

of potential successors for key positions, aligned with Yee Hong strategic priorities. The resulting leadership assessments and development plans address upcoming positions and new opportunities

for emerging talent in the long-term care and community and social services sectors.

PARTNERSHIP & INITIATIVES

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DONORS AND SPONSORSDonors

George C. Hunt Family Foundation

Germain Holdings LimitedKenny Wan Chartered AccountantLarry LawWinnie PoonSeng Hwa Trading IncLenny WongSusan WongYee Hong Macrobian Club

Beta Inception Inc.Anna ChanFrank ChauBeatrice CrawfordChristine DeslogesFasken Martineau DuMoulin LLPHanson GoeHSBC Bank CanadaDaniel HungHenry HungKPMG LLPAlice LoMichael LowJennifer LumJustin LumDavid Maung Hong MaungMississauga Board of Chinese - Professionals & BusinessesMidland Food Products Inc.Brian NishiNortex Roofing Ltd.ScotiabankJames SengMichael SuenPatrick SuenSophia SunBonnie WanSherry WanGeorge WongPui-Yuen WongRae YeungBing Young

The Cadillac Fairview Corporation Ltd York ChanComplete Purchasing Services Inc.Dr. Kai Chau Dentistry Professional Corp.Samuel EngChik-Sang HoTimen HoTak-Hing Kwan-WongJuliana LamEcho LiuHelena O’ConnorPatrick Yung Design IncYisen RuanYu-Cheng Sun Antonio TamSue TangThomas UFang WangJoseph WongPatrick WongTerence WongYee Hong Markham Family Council

Shut-Ying FungLorne GrossAnne HoDoris HoKam-To HoSik HoEric HongWei HuaAnna HubertChi-Lam HuiCatherine HutsonIdeax IncDiana IngIvan IpDiana IuKwok-Keung KoMichael KwanPeter KwanYik-Cheung KwokJosephine KwongKhiem LamPhuong LamSui-Ping LamTo-Hue LamZara LamMarlina LauPaulus LauThomas LauTing-Nam LauBeatrice LeeBrenda LeeKi-Seok LeeSo-Li LeeYet-Wai LeeCarmen LeiPeter LeungJulie LinTracy LiuChi-Wing LoLung Kong Kung Shaw BrotherhoodChing-Kin MMacao and Canada Economic & Trade Association Valerie MahMandarin Restaurant Franchise CorpKatherine McDormanMon Sheong Foundation

Eric NeiAki NgSarah NgTerry O’ConnorOntario Chinese Anglers AssociationOPG Employees’ & Pensioners’ Charity Trust Peter Kwan Certified Real Estate SpecialistMee QuanPaul RedmondRBC Royal BankXu-Xu ShiAndy SinSinoan International GroupTao SongEna SzetoNatalie TamAnthony TongEric TongToronto Elegant Lions ClubTradeworld Realty Inc.TranePauline TsangCarbique TseLinda TseDaniel WanGrace WanKenny WanMelody Wen-LoJacky WongPeter WongYue-Hong Xu Gladys YaoJane YeeKaren YeeAda YiuHua YuShirley YuanMable Yuk-LingLydia Zorn

Advance 2000Alice Au-YeungBrokerTeam Insurance Solutions Inc.Cerise Fine Catering at Allstream CentreYiu-Fong ChamCecillia ChanDoris ChanKaren ChanMiranda ChanLiza ChangKitty ChauJames ChengVictoria CheungAudrey ChiangFlora ChongSonja ChongCheuk-Yan ChungCecil Chung-FatConcord Adex Developments CorpMandy FeiElaina Fung

$100,000+

$20,000+

$5,000+

$2,500+

$1,000+


Sponsors for Signature EventsA1 RadioA99 GolfAchieva HealthAdvance 2000Air CanadaAlpine Specialty ChemicalsAsianwave MagazineAudi UptownBlack & McDonald BMO Financial GroupBest Deal Graphics & PrintingBonnie & Daniel WanBrandsCanada BrokerLinkCanadian City PostCanadore CollegeCarrera y CarreraChan Lee Warrener Wealth Management GroupChina DailyConcord Apparel Canada Inc CXT Architects IncDelta Air LinesFasken MartineauForward SignsHindi AbroadHome Medical EquipmentHong Kong Economic & Trade Office - TorontoHSBC Bank CanadaIQ Mobile Inc KBIJ CorpKenny Wan Chartered AccountantKoodoManulifeMattress MallMedigas Praxair Canada Inc

Medisystem Pharmacy Ltd : A Shoppers Drug Mart CompanyThe New Classical 96.3FMMing Pao Daily NewsNikkei VoiceNortex Roofing LtdOMNI Diversity TelevisionOmegaOsler, Hoskin & Harcourt LLPPeter Kwan Certified Real Estate SpecialistPierre LaurentPrime AdvertisingPrism Medical LtdQuality Life ServicesRBC FoundationRBC Royal BankRoyal de VersaillesSumaggoSing Tao DailyTelus HealthTENAThe Weekly VoiceThe Westin Prince, TorontoTi FoodsTD Bank GroupTour East Holidays (Canada) IncTraneTridel CorporationTrisuraWah Teng Produce Ltd

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2016-17 BOARDS AND SENIOR STAFFYee Hong Centre for Geriatric Care & Yee Hong Community Wellness Foundation

Yee Hong Community Wellness Foundation

Yee Hong Centre for Geriatric Care

Honorary ChairsHelen ChingAnthony ComperLeo Del ZottoYik Cheung KwokLarry LawHazel McCallionJames SengNeil TaitJames ToEric TongJohn H. Tory, Q.C.Thomas UFlorence WongGeorge WongLouisa Yamasaki

ChairCorinne Wong

Vice ChairDaniel Wong

Chair EmeritusDr. Joseph Y.K. Wong

Secretary/TreasurerJuliana Lam

MembersAnthony ChangAndrew FungLewis HooperCalen LauSan NgEmily PangVu Kiet TranPaul TruscottJonathan Tsao

Chair EDr. Joseph Y.K. Wong

SecretaryMelody Lo

TreasurerJuliana Lam

MembersJoan BushKathleen ButterfieldDavid CaplanGary ChanAudrey ChiangScott DelaneyChristine DeslogesZara LamEcho LiuGregory TsangRandy VanDerStarrenKenny WanCorinne Wong

PresidentStephen Siu

MembersKenneth Au YeungFlora ChongSusan EngHanson GoeHelen HaywardJohn HonderichSid IkedaFarsad KianiDr. Peter KircherMichael KlejmanEd LegzdinsValerie MahAndre MakHelena O’ConnorTerry O’ConnorJim RitchieBen SennikJohn ShamGeorge SunPauline TongPauline Po Yan TsangPhilip WahPeter WilkinsonSimon WongSusan WongTeresa WongFrederick C.C. WuElsie Young

In MemoriamStephen Mok-Shing Yow

Chief Executive OfficerEric Hong

Yee Hong Ho Lai Oi WanCentre – MarkhamInterim Executive DirectorTracy Cheung

Yee Hong Centre –MississaugaExecutive DirectorMaureen Lynn

Yee Hong Centre –Scarborough FinchExecutive DirectorMary Lou Ip

Yee Hong Centre –Scarborough McNicollExecutive DirectorTeresa Ku

Executive Director of Social ServicesK.Y. Liu

Chief Financial OfficerAnthony Lee

Chief of HR andOrganizational DevelopmentGary Sumner

Chief Information OfficerEugene Kam

Chief of ProfessionalPractice and QualityAgnes Wong

Senior Director of Corporate DevelopmentCatherine Chow Hutson

Board of Governors Board of DirectorsBoard of Directorsand Senior StaffSenior Staff


www.yeehong.com

YEE HONG CENTRE –SOCIAL SERVICE DIVISION2311 McNicoll AvenueToronto, ON M1V 5L3Tel: 416-321-6333Fax: [email protected]

YEE HONG COMMUNITY WELLNESS FOUNDATION60 Scottfield DriveToronto, ON M1S 5T7Tel: 416-321-0777Fax: [email protected]

YEE HONG CHINESE EVERGREENNON-PROFIT HOME2319 McNicoll AvenueToronto, ON M1V 5L2Tel: 416-298-0688

YEE HONG CENTRE –SCARBOROUGH MCNICOLL2311 McNicoll AvenueToronto, ON M1V 5L3Tel: 416-321-6333Fax: [email protected]

YEE HONG CENTRE –SCARBOROUGH FINCH60 Scottfield DriveToronto, ON M1S 5T7Tel: 416-321-3000Fax: [email protected]

YEE HONG HO LAI OI WAN CENTRE –MARKHAM2780 Bur Oak AvenueMarkham, ON L6B 1C9Tel: 905-471-3232Fax: [email protected]

YEE HONG CENTRE – MISSISSAUGA5510 Mavis RoadMississauga, ON L5V 2X5Tel: 905-568-0333Fax: [email protected]

CONTACT US

2016-2017 yee hong annu al repor t red , white, and grey · promoting a quality culture throughout...

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