2016 baggage report webinar

SITA 2016 Baggage Report

Nick GATESBaggage Portfolio Director

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+1.6BN PASSENGER GROWTH, WITH MISHANDLED BAGS RATE DECREASE

Global passenger

load factor in 2015: 80.6%

| 2016 Baggage Report | Confidential | © SITA 2016 |

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2003-2015: PERFORMANCE IMPROVEMENTS


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IMPROVING LONG TERM REGIONAL TRENDS

-53%

-54%

-34%

2007-2015

Data sources: Europe: 2007-2013 Association of European Airlines. 2014-2015 SITANorth America: Airlines for AmericaAsia: Association of Asia Pacific Airlines


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-49% REDUCED COST FOR EACH MISHANDLED BAG PER PASSENGER


SITA 2016 BAGGAGE REPORT

SHORT-TERM KEY FINDINGS

CUSTOMER ADVISORY BOARD 9-10 April 2014 - Rio

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10% REDUCTION IN MISHANDLED BAGS


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2015 DELAYED, DAMAGED OR LOST BAGS


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2015 REASONS FOR DELAYED BAGS


SITA 2016 BAGGAGE REPORT

2015 IT SURVEYS - BAGGAGE TRENDS

CUSTOMER ADVISORY BOARD 9-10 April 2014 - Rio

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PASSENGERS PREFER STAFFED BAG-DROP


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BAGGAGE SELF-SERVICE OPTIONS TO INCREASE RAPIDLY

Today By 2018

Bag drop (unassisted)

Bag drop (assisted)

Bag Tag Printing

37% 48% 78% 90%

17% 18% 74% 72%

36% 42% 77% 88%

% of airlines/airports implementing baggage self-service initiatives


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AIRLINE BAGGAGE RECOVERY SERVICES ARE DEVELOPING QUICKLY

TODAY

BY

2018

0% 66% 100%33%0%

33%

66%

100%

High

Medium

Low

Real-time baggage status for staff

Real-time baggage status for passengers

Send baggage location status updates

Missing baggage communication

% of airlines/airports planning implementing baggage recovery services

Self Service lost bag registration


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BEACONS TO EASE BAGGAGE MANAGEMENT BY 2018

44%

43%

55%

40%

% of airlines/airports with sensor initiatives by 2018


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TOP PASSENGER DEMANDS FOR NEW AIRPORT SERVICES


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Download any of our reports at:www.sita.aero/surveys

Thank you


2016 baggage report webinar

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