Kelly L. Baker 2917 Mercier StKansas City, Mo 64108Email: bakerkelly25@gmail.com(816) 213-6694 (Cell)

Professional Summary:A career professional with a Bachelor’s Degree in Business Administration, I have extensive experience and education in Office Administration, Federal Grant Management, and Business Management. I have a solid understanding of a diverse range of business management applications, educational training programs on multiple business platforms, and financial accounting. In addition, I have strong organizational skills, project management, and oral and written communication skills that allow me to communicate with senior and entry level staff. Education:

Baker University-Graduate-Bachelor Degree in Business Administration Federally Funded Grant Management Certification Training in D.C Certified Notary Public Administrative Management 2008-MARC Leadership Academy 2006 -MARC

Core Competencies:Liaison for Medicaid submission and completion of applicationsProficient in all Microsoft applications including 2010 Word, PowerPoint and Access and Excel, Microsoft Project, Outlook Possess analytical, prioritization, problem solving, and decision making skills. Project Management/Leadership Marketing and Media Concepts/ Host Radio Show Lead and facilitate training and education programs Office ManagementFinancial Accounting/General Ledger Administrative ManagementManage staff of 30+ Client RelationsProcess Improvement & Quality Control Accounts Payable/ReceivableBudgeting/Financial Analyst Payroll ManagementEducational Training –administrative and IT material HR Management –Hiring and Health Benefits Grant Management in Sales force PeopleSoft–Hr. and Financial Community Outreach and leadership Supervisory and Team leadership15 years in local government 2nd Level Helpdesk Support Coordinator

Professional Experience:UnitedHealth Care, Project Manager, 2nd Level IT Support Clinical Transformation ServicesAugust 2015-Present

Administrative support to the Manager of Clinical Transformation Services. Trained and qualified to place requests for hardware, software, and additional services on behalf of the business-side employees and

contractors worldwide. Obtain and coordinate software procurement and software licenses for new hires and existing staff worldwide. Coordinate hardware purchasing, distribution, removal. Coordinate procurement of hardware for new hires and existing staff. Distribute hardware to individuals and engage in asset recovery when delegated to by managers in a termination situation. Coordinate Asset Placement as needed. Support National UHC Consultants and Health Home Managers with additional helpdesk service requests, Claim Scorecard reports

and any additional technical requests. Support Regional Clinical Transformation Manager(s) with special projects, tracking projects and on boarding and setting up New

Hires for in office or worldwide telecommuting assignments. Initiation and development relationships with other BSL’s worldwide. Extensive knowledge of Microsoft Word, Excel, SharePoint and Outlook in order to determine proper resolution of issues or

concerns on 2nd level helpdesk support. Project management assignments that include creating webpages and updating SharePoint site, and reporting tracking

consultant’s projects and goals.

Samuel U. Rodgers Health Center, Executive Office Support Manager/Marketing Media CoordinatorSeptember 2013- Present

Executive support manager to the Director of Community Outreach, Media & Marketing and CEO. External leadership and direct interaction with executive team Volunteer coordinator Directs and coordinate projects of multiple complexes on a advanced scale. Responsible for account payable and receivable for Outreach department. Assist patient with Medicaid submission and completion of application. Daily submission of presumptive eligibility (PE) Mo HealthNet

applications.

1

Improve quality with cross training through the coordination and delivery of recommended training curriculum. Prepare monthly Patient Experience Satisfaction survey and Budget reports for Executive Management. Coordinates daily office operations to ensure department and customer goals are met. Build meaningful relationship with outside partners. Payroll coordinator Create content as needed for department mailings, process invoices, organize reports, and route inquires to appropriate parties. Take and resolve patient grievances/complaints which includes direct communication with the patients, Chief Health Officer and

practice manager to ensure appropriate resolution and or follow up in completed. Coordinator community health fair events. Purchase office supplies requisitions and arrange staff travel.

Jet Midwest, Executive Assistant /Project Manager to CEOJune 2013 –August 2013 Provide expert level of financial analysis and technical guidance on business issues and processes. Office Administration including payroll, HR, and accounting functions. Evaluated new hardware and software system requirements with management and assists in the preparation of procedures and

performance guidelines. Perform daily sales audits. Coordinate and conduct meetings with executive level stakeholders, possesses a comfortable public speaking persona, and a

diplomatic ability to garner consensus among a variety of stakeholders. Provide for product evaluation and testing of hardware/software for feature improvements, feasibility or applicability to existing

products being used by the organization. Handle multiple Project management assignments

City of Kansas City, Mo Health Family Nurse Program Office Support Manager and Executive Assistant April 2012- June 2013

Manage federal Nurse Family Partnership (NFP) referral and incentive program. Supervise WIC Administrative coordinator for Women, Infant and Child program. Manage daily Nurse Family Partnership (NFP) referral and incentive program. Supervise WIC Administrative coordinator for Women, Infant and Child program. Handle vendor payments for MCCH Division. Create PO’s as needed for Division purchases. Compliance support to the HR internal consultants for department supervisors and managers; act as subject matter expert on

employment law and related regulations. Manage Division payroll for 30 employees. Human Resource Liaison. Effective development, coordination and presentation of training and development programs for NFP nurses and WIC HPA’s.

Kansas City, MO Information Technology Department – Executive Assistant to the CIO/Deputy CIO / IT Help Desk Specialist August 2011 – April 2012

Responsible for supervisory and administrative work of a confidential nature. Coordinate and conduct meetings with executive level stakeholders, possesses a comfortable public speaking persona, and a diplomatic

ability to garner consensus among a variety of stakeholders. Liaison to Chief Information Officer , the general public and city employees; taking dictation; composing correspondence; researching and

preparing general correspondence. Comprehensive fiscal, technical, and administrative reports and maintaining related files. Provided expert level of financial analysis and technical guidance on business issues and processes. Responsible for planning, testing and implementing end user training, system enhancements, application/system upgrades and ongoing needs for support applications used across the multiple facilities, communication with managers across technical and nontechnical departments,

Help maintain project schedules and budgets ensuring that technical projects follow those plans, create, maintain and provide education in various forms, ability to investigate and resolve non-routine problems.

Assisted in providing for product evaluation and testing of hardware/software for feature improvements, feasibility or applicability to existing products being used by the organization.

Provided for training and support of products installed on the network systems as needed. Prepared and present recommendations for implementation of system modifications and revisions. Prepared instructional materials and training curriculum for specialized or complex training needs. Special Projects Manager, performed research, prepared data, and generated reports for special assignments.

City of Kansas City, MO- Kansas City Health Department, Food Protection/CEH –Public Health Office Manager May 2007- August 2011

2

Managed daily operations for Food Protection/CEH program, which includes managing budget, payroll, daily financials, and cash handling deposits, accounts payable, grants management, and accounts receivable.

Maintained monthly journal entries and reconciliations and submitting bi-monthly payroll and maintaining payroll records. Coordinated annual permit applications for 5000 food establishments, mobile units, temporary events and swimming pools. Ensured timely handling of citizen complaints; manage complaint information in 311 Action Center database. Assist with resolution of outstanding cash accounting concerns, i.e., missing deposits. Serve as the leader to strategize cost accounting, collection of renewal of permits fees. Ensure accurate billing and sending of food permits to food establishments Ensured complainants are properly investigated and follow up by inspector. Quality control of complaints and customer service. Complete monthly financial, and division reports. Managed a staff of three Administrative Assistants and two temporary personal. Strong knowledge of PeopleSoft accounting and human resource modules. Provided administrative support to the Executive Director of Environmental Public Health; Created access database for daily financial reporting systems. Certified Notary Public Knowledge of Kansas City Health Department requirements and Kansas City Food Code Managed federally funded health levy grant program to include reporting, budgeting and compliance requirements.

Neighborhood and Community Services, Senior Administrative Assistant IIIApril 2005-May 2007

Maintain Compliance Audit Tracking for Field Operations staff. Special Tax Assessment liaison for Neighborhood and Community Service Department.

Administrative support liaison and budget analyst for several divisions, which include providing administrative support ,statistical reporting, accounts payable and accounts receivable, contract management, deposits, budget management, grant management and extensive accounting and HR knowledge in Peoplesoft HR,

Strong supervisory and leadership skills. Manage grant accounting budget for weatherization program. Identify financial funding opportunities and prepare grant applications. Assist in preparation of Field Operations management/HR training materials.

Kansas City Animal Control Division, Assistant Division Manager/Interim Division MgrSept 1999 – April 2005 Supervises a staff of thirty, which is responsible for the enforcement of animal control services for the City of Kansas City , MO , Administrative

staff which is responsible for Division Payroll and Accounts Payable/ Receivable, front office cash handling, processing citations for Animal Control Officers, generates written correspondence for the Division.

Manage and oversee the administrative functions of the Animal Control Division which includes: purchasing, human resources, grants management, budget and information technology;

Supervises shelter medical staff that includes two Animal Technicians and Veterinarian, which is responsible for the animal care and spay and neuter program;

Provides Division head with Division reports on a daily and weekly basis. For example: Payment reports, and the Division Monthly Report, Rescue and Transfer Report.

Manages $2.0 million budget for KCAC. Including tracking expenditures, documenting payables, maintaining the Division’s petty cash, and processing vendor payments.

Responsible for managing all animal transfer partnerships with other shelters within the City and 15 breed rescue groups. Responsible for the Division regulatory compliance with Department of Agriculture, to ensure shelter is complying with state regulations

annually. References upon Request

3