2016-kiran-analytics-infographics · branch type) 2016 kiran analytics cba webinar: universal...
TRANSCRIPT
Changing Requirements for Branch Staffing Multi-Purpose Bankers
Generalist
Tech Savvy & Digital Native
Capable of HandlingTransactions
Flexible to TransitionBetween
Responsibilities
Consultive Selling
Complex Service Delivery andIssue Resolution
The universal banker position is definedfor multi-purpose bankers
capable of performing personal banker, teller, and customer service roles.
Tech-savvy talentfrom other retail sectors
with sales and service skills.
Retrained Tellers
Retrained Personal Bankers
Deployments are Growing Current State of Implementations
After training, most Universal Bankers are “migrating” to rolesthey are more comfortable doing
Don’t have an effective way to ensure Universal Bankersare distributing their time appropriately
Struggling with acquiring new talent with the proper skills and experience
Paying Universal Bankers more than tellers, but not getting the results expected
Which of these best describe your issues with Universal Banker (UB) deployment?
How does your bank determine where, when, and how many Universal Bankers are deployed?
No Defined Process Analytics TeamManaged Process
Some Rule of Thumb Measures
(transactions, sales opportunities,
branch type) 2016 Kiran Analytics CBA Webinar: Universal Banker
“Rather than deploying universal bankerswith a one-size-fits all approach,
banks should assess the optimal position mix for each branch utilizing insights
from data and advanced analytics.”
10%Ready to
Implement
23%Implemented
and working well
28%Implemented
and running into issues
39%Early Investigation
INTELLIGENT BRANCH TRANSFORMATION®