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Fellowship Status ReportCode for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,

with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To

accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase V - Iterative Development Sprints Part 2 (06/15/2016 to 08/05/2016)

Workstream Goals during this phase

Buildagile development

Iteratively implement features to improve case manager use of ClientComm Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measuredata-drivendecision-making

Refine metrics on usage, client journey, client success Target use goals (by end of Fellowship):

35+% of clients per case manager communicating via ClientComm80+% of onboarded case manager using ClientComm daily

Learnuser centereddesign

Research interface workflow for client-facing ClientComm access Catalogue client experiences with ClientComm

Week ending 06/24/2016

This week progress was made toward building notifications into ClientComm. Revisions were made to visual layout and user

flow of notifications with consideration on how message templates would be integrated into this feature in the future.

Preparing for next weeks trip to Salt Lake City included developing a presentation at the mayors policy meeting that

outlines what weve done, the process we take and how this process could inform new ways of improving government

processes in other aspects of the county. Were also looking forward to spending more time at Criminal Justice Services

where we will be interviewing users of the ClientComm application (case managers), and the end users of the service

(clients). From these interviews we hope to learn how we provide more value to our users through further development.

Also just wanted to highlight that weve had another high week of use with ClientComm!

Workstream This weeks accomplishments Next weeks objectives

Build Developer consultant onboarding Notifications base functionality

Measure Develop client facing metrics strategy Catalogue interviews with clients on

notifications and experience withClientComm use

Learn Determine research goals and agendafor end of June trip

Understand the user experience of thecurrent version of ClientComm

Thanks as always,

Kuan and Ben, Code for America, Team Salt Lake County

https://www.codeforamerica.org/governments/saltlakecounty/