2017-pliant a3 intrarom brochure · iso 20000 iso 27001 about intrarom intrarom sa is the main...

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Page 1: 2017-Pliant A3 INTRAROM Brochure · ISO 20000 ISO 27001 About INTRAROM INTRAROM SA is the main subsidiary of INTRACOM TELECOM, a global telecommunication systems vendor with 40 years
Page 2: 2017-Pliant A3 INTRAROM Brochure · ISO 20000 ISO 27001 About INTRAROM INTRAROM SA is the main subsidiary of INTRACOM TELECOM, a global telecommunication systems vendor with 40 years

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About INTRAROM

INTRAROM SA is the main subsidiary of INTRACOM TELECOM, a global telecommunication systems vendor with 40 years of experience in the telecom market, strong regional presence in EMEA and exports in over 70 countries.

The main pillar of our evolution is the sustained market oriented development, focusing on proactively adopting new technologies, in line with industry dynamics.

Our current portfolio includes:

· Comprehensive Software Solutions and complete range of professional services for Communication Service Providers·Integrated IT&C solutions and custom-made applications for Public Sector, Enterprise, Utilities and Banking·Multivendor Support ·Telecommunication equipment manufacturing for wireless access, transmission and transport

KEY FACTS & FIGURES

- Established in 1993- Headquarter / Production facilities: Bucharest- Employees : +250 - Land / Build area: 33.500 sqm / 21.000 sqm- Investment : 24 M€

Our statement

We earn total customer satisfaction throughcontinuous improvement of our services and solutions,driven by the integrity, teamwork and innovation of our people.

Milestones

- 1993 – Foundation of INTRAROM as part of INTRACOM Group of Companies- 1995 – Start-up of the manufacturing plant- 1997 – Local software development team was established- 1999 – Turn-key network deployment undertaken for fixed and mobile Telcos- 2001 – Intrarom widen its focus on IT&C System Integration- 2004 – Main project: “Automated Ticketing System” a 22million Euro for CFR Calatori (Romanian Railways)- 2006 – Group level Manufacturing completely relocated toRomania- 2007 – Main project: “SMIS-Single Management Information System” for Ministry of Finance- 2008 – Main project: “8.191 IT laboratories for schools”, a100 million Euro project for the Ministry of Education- 2010 – Main project: Schengen Information System for theMinistry of Interior- 2012- Main project:·“SURE- Events planning and reporting system” for Romanian Gendarmerie;·“Maintenance Services for ATMs (Diebold, NCR, Wincor) fleet” for UniCredit Tiriac Bank- 2013- Main project: ForExeBug- electronic system for financial reporting and expenditure control in the public sector for Ministry of Public Finance- 2015 – 2017 – Contact Centers and related solutions and services delivered in the utilities sector, banking and telecom operators

RESOURCES

- State-of-the art SMD based production floor- Modern warehousing and logistics- Internal expertise complemented by comprehensivepartner ecosystem- Testing, staging and repair labs- Training Facilities

REFERENCES

Public Sector Success Stories

1) Ministry of Public Finance/ Ministry of EuropeanAffaires, “Single Management Information System(SMIS)”-7.6 Mil Eur2) Ministry of Administration and Interior,“Implementation of an Integrated Schengen InformationSystem” - 9,7 Mil Eur project3) Ministry of Education, Research, Youth and Sports“Design, delivery and commissioning of 8.191IT laboratories for schools” - 100 Mil Eur project.4) Ministry of Justice and Public Ministry, “Supply andinstallation of IT equipment in financial leasing”- 19 Mil Eur project5) ANCOM, “Unified Communications” –1,5 Mil Eur

Telecom references - selected

-Telekom Romania – Fixed and Mobile divisions Contact Center consolidation following rebranding- UPC, “ IT Equipment Field Maintenance”, “Sales DashboardApplication”, “Data Retention Solution”- Orange Romania, “Implementation services for GenesysContact Center”- RCS/RDS – Contact Center IVR and Self Service implementations

Enterprise, Utilities and Banking main references

- Raiffeisen Bank – Contact Center replacement and Speech Recognition - BRD - Contact Center Support Services- ING - “E-banking system based on external portaltechnology”- EXIMBANK - “ Data Center Maintenance and ConsultancyServices”- Unicredit Tiriac Bank S.A. - “Printing and Copy Services”- Romanian Railways (CFR Calatori) - “AutomatedTicketing System”- Transelectrica - “ETSO Node and Data Interconnectionto Bulgaria”

MAIN LINES OF BUSINESS

Telecom Equipment ProductionBased on Group level R&D, our manufacturing facility isproducing a wide range of carrier-class wireline and wirelessproducts, exporting globally:

· Outdoor Software-Defined Radio, OSDR· Wireless PtMP Backhaul & Access, WiBAS™-OSDR· Small-Cell MW Backhaul, StreetNode™· Small-Cell mmWave Backhaul, StreetNode™ V60-

PTP· Native Ethernet MW Backhaul, OmniBAS™· Ultra High Capacity, Ultralink™-FX80· Hybrid MW Backhaul, INTRALINK™· Element, Network & Service Management, uni|MS™

Telco Software Portfolio

· Multi-Screen Video Services, fs|cdn™ Anywhere· Value-Added Services (VAS), ServiceWeaver™· Campaign Management, SmartCampaign™· New Generation IN (NGIN), NGINius-Apps™· Revenue Management, NGINius-Charging™· Policy & Charging Rules Function (PCRF),

ActionRuler™· IoT/M2M Revenue Management· Service Provisioning, ActionStreamer™· Big Data Analytics & Complex Event Processing,

BigStreamer™· NG Operations Support Systems (OSS), Network &

Service Assurance· Customer Care, Contact Center Solutions, (Genesys,

NICE Systems, NUANCE, RMG Networks, AudioCodes & Partners)

· Cloud-based Models Enablement, APIs Exposure Monetization

IT&C Integrated Solutions- Customer care integrated solutions including Contact Center, Voice Recording, Speech Recognition - Unified Communications - Network and Data Center Infrastructure and Security - Commercial software Integration and customization - ICT Health Management Solutions- IoT solutions involving concepts as Smart Cities, Smart grid

Software DevelopmentIntrarom through gained long term experience may perform successfully a full range of software integration and application lifecycle management services including analysis, design, coding and testing based on:- Platforms: Java, C/C++, .NET, PHP, Perl, Python, JavaScript - Middleware and MOM: JBoss, ORACLE WebLogic, IBM WebSphere, SAP NetWeaver -Databases: Oracle, MSSQL, NoSQL engines.-Contact Center integration with back end systems

After Sales SupportINTRAROM provides technical assistance through its specialized personnel such as: -Turn key support services involving mission critical SLA's- Help-desk & Dispatch center - Ticketing system - All necessary project related logistics services

Value Proposition

- To offer high-end products and services- To bring you the benefit of our integration capabilities- To offer end-to-end solutions using our strong logisticsand technical expertise- To offer you quick response time using our countrywide Service Network

TODAY AND TOMORROW

With more than 20 years of experience and commitment tothe Romanian market, INTRAROM has a solid ground fordevelopment and growth.

Transforming Global challenges into opportunities is the keysuccess factor we are dedicated to, fully engaging our energy,creativity and knowhow.