2017 program guide - insco | best products. best service ... · ad kits and digital asset library...

12017 Program Guide

2 2017 Diamond Contractor Program Guide 3

TABLE OF CONTENTSWHAT IS A DIAMOND CONTRACTOR 7 Key Components 4

BRAND Brand Leadership 10 Logo Lockup 12 The Four Hands 12

PRODUCT Product Innovation 14

ADVERTISING Website 16 Trade Show Booth Displays 19 Sales Support Material 20 Ad Kits and Digital Asset Library 21 Co-Op Program 22 Contractor Activities 23

LEADS Consumer Leads 25 Dealer Locator 26

SUPPORT Training 28 Learning Management System 32 Member Zone Extranet 33 Consumer Financing 34 Applications 35 EcoRebates 39 Diamond Contractor Conferences 40 Technical Support 41 Customer Care 42 MyLinkDrive 43

WARRANTY Product Warranty 45 Product Registration 46 Extended Warranties 47

REQUIREMENTS Diamond Contractors 49 Preferred Diamond Contractors 50 Elite Diamond Contractors 50

REFERENCE Quick Reference 52

BUILDING A BETTER BUSINESS TOGETHER


7 KEY COMPONENTS OF THE DIAMOND CONTRACTOR™ PROGRAM

BRAND

WAR

RANT

Y PRODUCT

ADVERTISI

NG

LEADS

SUPPORT

RECOGNITION

7 Key Components

BRANDYou represent two of the strongest brands in the industry, Mitsubishi Electric and Diamond Contractor™.This brings you

Built-in status and name recognition Over 30 years of industry leadership in INVERTER, ductless zoning and heating technologies High quality and performance Most dedicated and experienced network of distributors

You’re part of an award-winning industry leader; wear the three diamonds with confidence and pride.

PRODUCTAs a Diamond Contractor, you offer

Built-in quality and reliability More efficient options than any other zoning company First INVERTER-driven compressor system introduced to market Best of ductless and ducted indoor units for true Zoned Comfort Solutions™

Innovative solutions that help you rise above your competition


ADVERTISINGAs a Diamond Contractor™, you benefit from

National advertising that builds brand awareness and drives consumer interest and preference Marketing support at distribution level helping you generate, qualify, and schedule more sales Assistance from Mitsubishi Electric Regional Marketing Managers committed to your success Latest digital media strategies

LEADSMitsubishi Electric sales leads provide you with tremendous value and bottom-line profits. We bring

Over a decade of national consumer TV and digital advertising experience Millions invested on unique campaigns, raising consumer awareness and interest in our products

Mitsubishi Electric is unmatched in generating qualified leads.

SUPPORTMitsubishi Electric provides you

Broadest network of trained industry professionals Best-in-class distributor partners

Ready to help at every phase

PRE-SALE

National advertising Marketing support Lead generation Training by most experienced ductless zoning experts in industry

POINT OF SALE

Sales Builder Pro—tablet app for in-home selling Application support

INSTALLATION

Residential System Builder app Zoned Comfort Solutions™

Product availability at distributorsTechnical support specialists Customer Care Center

POST-INSTALLATION

Diamond Service Group Customer Care Center Technical support specialists Operation and service manuals Mitsubishi Electric communications—bulletins, product updates, service support

7 Key Components

8 2017 Diamond Contractor Program Guide

WARRANTYSell and install Mitsubishi Electric equipment with confidence

Mitsubishi Electric systems bring lowest industry failure rate Call-backs are minimal on properly installed systems Mitsubishi Electric offers industry’s most aggressive compressor and parts limited warranty of 12 years for both Product registration is easy, in field or in office, with app-based and online system registration

RECOGNITIONThe Mitsubishi points program is designed to

Motivate Grow your bottom line Reward loyalty Recognize outstanding achievement Personalized treatment as valued member of Diamond Contractor™ team

7 Key Components

BRAND


SPACING Surround the logo with adequate clear space to ensure maximum prominence and visual impact. There are two acceptable versions of the Diamond Contractor logos, horizontal and vertical.

HORIZONTAL TREATMENT (Primary) COLOR USAGE

Please observe these guidelines. Use the logos shown above for reference. Secondary red and white version available.

BLACK TYPE, RED DIAMONDS Red (PMS 485) top hand shape and typeface for CONTRACTOR (except with Preferred version) and PREFERRED Red (PMS 485) horizontal line (Preferred version) Black typeface: DIAMOND (except Elite version) 80% black: DIAMOND and ELITE typeface, bottom three hand shapes, horizontal line (Elite version)

VERTICAL TREATMENT (Secondary) COLOR USAGE

Please observe these guidelines. Use the logos shown above for reference. Secondary red and white version available.

BLACK TYPE, RED DIAMONDS Red (PMS 485) top hand shape and typeface for CONTRACTOR (except with Preferred version) and PREFERRED Black typeface: DIAMOND, ELITE and CONTRACTOR (Preferred version)

Brand

BRAND LEADERSHIPOVERVIEWYou represent the two top brands in the industry—Mitsubishi Electric Cooling & Heating and Diamond Contractor™. Please observe these guidelines to maintain the integrity of the brands.

SPACING Surround the logo with adequate clear space, equal to the height of a diamond, to ensure maximum prominence and visual impact.

COLOR USAGE Use the red diamond version of the logo (the 1st and 2nd options shown below) whenever possible. All-white or all-black versions may be used sparingly.

BLACK TYPE, RED DIAMONDS Red (PMS 485) diamonds Black typeface: Mitsubishi Electric Cooling & Heating For use on all stationary, web, print and digital media to support current campaign

WHITE TYPE, RED DIAMONDS Red (PMS 485) diamonds White typeface: Mitsubishi Electric and Cooling & Heating (for alternate two-color usage) To be used when background colors are black or dark in nature


LOGO LOCKUPWhen used together, the logos should be presented in a clean fashion with adequate clear separation. The horizontal Diamond Contractor™ logo is recommended.

THE FOUR HANDSThe four hands are joined together to form an alliance—a combination that is unmatched in the industry. By working together, you can be assured of continued success as a Diamond Contractor.

Brand

PRODUCTDIAMONDCONTRACTOR

DISTRIBUTOR

CONSUMER

MITSUBISHIELECTRIC


ADVERTISING

Product

FEATURES BENEFITS

INVERTER- DRIVEN COMPRESSORS Maximizes energy savings by using only the energy needed to perfectly cool or heat an area

E ASY INSTALL ATION Installs quickly and easily, without the need for major construction and remodeling

COMPLE TE ZONE CONTROL Realizes maximum control and energy efficiency by cooling and heating only those spaces in use

PERSONAL COM FORT CONTROLComplete comfort control of temperature, fan speed, and air direction in each room or zone via kumo cloud™ or other smart home devices

CLE ANER AIR WITH WASHABLE, ANTI -ALLERGEN F ILTERS

Improves air quality and saves money

HYPER- HE ATING INVERTER ® (H2i ®) HE AT PUMPS

Provides instant warmth even in extreme climates (down to -13° F)

ULTIMATE ENERGY EFFICIENCY With higher SEER and HSPF ratings

Outdoor unitFloor-mounted indoor unit Ceiling-recessed indoor unit

Horizontal-ducted indoor unit

Wall-mounted indoor unit MVZ Multi-position air handler

PRODUCT INNOVATIONOVERVIEWWe continue to raise the bar with our feature-rich, high-performance products like Hyper-Heating INVERTER® heat pumps. Our multi-zone Diamond Comfort System® blends the best of ductless and ducted indoor units for a true Zoned Comfort Solution for the whole home. All with unmatched reliability.

Visit MitsubishiComfort.com for the latest product innovations.


MITSUBISHICOMFORT.COM

RESIDENTIAL WEBSITE

Educates users on Mitsubishi Electric products and benefits

Generates and nurtures qualified leads and establishes long-term relationships with our customers

Excellent resource for our Diamond Contractors™ featuring product data, benefits, case studies, and other valuable information

Go to MitsubishiComfort.com

WEBSITE SUPPORT

OVERVIEW

We have collaborated with EB&L Marketing on a program to help Diamond Contractors™ add the Mitsubishi Electric product catalog to their websites. The pre-programmed product catalog called Product Connection was built to provide Diamond Contractors with product content without having to frequently update their websites.

BENEFITProduct pages can be added to your existing website by your webmaster and are automatically updated at no charge as new Mitsubishi Electric equipment and updates are made available from our factory.

Product Connection is provided and maintained by EB&L Marketing. Call 315.685.9500 or email Sally [email protected] to get started today.

Advertising


YOUTUBE CHANNEL

OVERVIEW

The Mitsubishi Electric YouTube channel allows thousands of consumers and contractors to discover, watch, and share originally created videos from Mitsubishi Electric Cooling & Heating. Here you will find our TV Commercials, Short Stories, Case Studies, Tech Tips, and Diamond Contractor™ Spotlights.

BENEFITThe YouTube channel is a key benefit to Diamond Contractors when explaining the Mitsubishi Electric technology and home applications to your customer. Our YouTube channel provides a forum for you and your customers to connect, inform, and inspire others to learn more about our products and services. Many of the videos highlight the features and benefits of our newest products and how they apply to current improvements in residential HVAC.

To subscribe to the Mitsubishi Electric Cooling & Heating YouTube channel, go to YouTube.com/user/MitsubishiHvac

Advertising

TRADE SHOW BOOTH DISPLAYS

The Split System Showroom Display can be used at home shows or displayed in your office. It holds actual working equipment, or you can purchase cardboard cutouts or shell equipment for display.

Contact your Regional Marketing Manager for more info.


SALES SUPPORT MATERIAL OVERVIEWAvailable to all Diamond Contractors™, through the Extranet, Mitsubishi Electric provides comprehensive advertising and promotional materials to help you promote your business and leverage your association as a Diamond Contractor.

The Argosy Storefront provides a wealth of choices for

Product literature

Training materials

Promotional items

Log on to the Extranet through www.mehvac.com

AD KITS AND DIGITAL ASSET LIBRARYBENEFIT A new and improved Digital Asset Library, Flight, makes it simple for you to find, select, share, and use Mitsubishi Electric Cooling & Heating logos, product images, lifestyle images, and literature PDFs, helping you run a professionally designed promotional campaign that consistently promotes your expertise.

Go to www.mehvac.com

Click on Extranet Login

Enter username and password given to you in your Diamond Contractor Welcome email

Access Flight website through the Extranet

On Flight you will find Product Images, Logos, Brochures, and more.

Advertising


CO-OP PROGRAMOVERVIEWThe objective of Mitsubishi Electric Cooling & Heating’s co-op fund program is to generate leads and raise brand awareness to increase sales of Mitsubishi Electric M- and P-Series products in local markets.

Mitsubishi Electric’s distributor co-op program is a funds matching program.

Each year, our distributors can access a set amount of co-op funding to supplement their marketing efforts as needed. These funds are used as an investment to develop their local marketplace for Mitsubishi Electric sales and brand awareness.

Mitsubishi Electric does not offer funds directly to contractors for marketing purposes. To determine if any co-op marketing opportunities are available in your area, please contact your local distributor.

Advertising

Newspaper and magazine ads

Billboards

Yard signs

Wearables (requires prior approval from Marketing

Manager and Business Unit Director)

Radio on Member Zone Extranet

Internet banner ads and other digital advertising

Demo unit(s)

Advertising for P-Series light commercial applications (i.e., professional offices,

computer rooms, mechanical equipment rooms)

Any other business development expense

preapproved by Regional Marketing Manager and Business Unit Director

Sales Builder Pro—tablet app for in-home selling

Mitsubishi Electric branded website development

Home and trade show displays

Truck graphics exclusive to Mitsubishi Electric

TV commercials on Member Zone Extranet

Direct mail including list procurement and postage

CONTRACTOR ACTIVITIES Marketing options include, but are not limited to

25

LEADS

CONSUMER LEADSOVERVIEWMitsubishi Electric has

Over decade of national consumer TV and digital advertising experience

Delivered qualified leads for Zoned Comfort Solutions™ consistently

Invested millions on unique ad campaigns, raising consumer awareness and interest in our products

BENEFIT

Sales leads are made available to Diamond Contractors™ with care and attention to detail • Diamond Contractors are listed on our website dealer locator (industry’s first) and appear by their service area, versus concentric radius search as other locators do

• Consumers either submit request form or call Diamond Contractors via special phone numbers we provide

• Numbers track call activity down to individual conversation, accessible to Diamond Contractor for later review

• For those consumers who do not select a Diamond Contractor, those leads are distributed out to Diamond Contractors, after further communication takes place

• Mitsubishi Electric leads provide the contractor tremendous value and bottom-line profits

How much money would you spend on advertising your products and services to a single person in your target audience?

Mitsubishi Electric makes that investment and guides those consumers to your business through our website.

Leads


DEALER LOCATOROVERVIEWConsumer leads through MitsubishiComfort.com

The Mitsubishi Electric Cooling & Heating Dealer Locator is designed to help you receive consumer leads for your business. Homeowners can locate you and learn more about your business when they enter their zip code in the “Find a Diamond Contractor™” search engine. Consumers living within your coverage area can call you directly from this listing. The Dealer Locator is designed to make your phone ring.

BENEFIT

Drives consumers right to your business

Listing on Dealer Locator free to Diamond Contractors

Round-the-clock access for consumers

Market coverage area and proximity to consumer is featured

Promotes participation in Diamond Contractor Tiered Program, retail financing, and factory training

#1 visited US site for Zoned Comfort Solutions™ providers

Tracks number of times your profile is viewed and calls made to your business

Gain more prospects through our Dealer Locator, which guides customers to easily find your business from our website

Leads

SUPPORT


TRAININGTECHNICAL TRAININGOVERVIEWMitsubishi Electric Cooling & Heating has multiple factory training centers across the country to serve you. Current locations include • Atlanta, GA • Hebron, KY

• Boston, MA • Houston, TX

• Chicago, IL • Los Angeles, CA

• Dallas, TX • Orlando, FL

By collaborating with our distributors, we also have a growing number of Mitsubishi Electric Authorized Training Centers at distributor locations that offer training on Mitsubishi Electric products.

COURSE OFFERING

M- and P-Series Service Training

This course is for installation and troubleshooting of M- and P-Series systems. The concepts and theories of M- and P-Series system operation are covered, including a study of the unique technologies employed. The theories of properly applying, installing and troubleshooting M- and P-Series systems are discussed along with practical hands-on exercises.

This course is required to become a Diamond Contractor.™

Application Training

This course is designed to increase your product knowledge of the M- and P-Series product lines and improve your ability to select the most appropriate applications for these products. The course will also provide you with the tools to better service your customers. This training is provided in your local market.

To sign up for Applications Training, contact your Area Manager.

To view course locations and availability and to register for training, visit

Training.MitsubishiPro.com

Support

TRAININGAPPLICATION TRAININGZONED COMFORT SOLUTIONS™

This Zoned Comfort Solutions course is designed to provide the overall concept of applying our Diamond Comfort System® to whole home applications. With our MVZ air handler, Diamond Contractors™ are able to offer ducted and ductless options to zone a home by providing the best comfort solution available on the market.

Diamond Contractors will learn more about

Variable capacity compressors

Treating only occupied rooms

Multi-zone systems

Hyper-Heating INVERTER® expanding geographic range

New air handlers for hybrid solutions

Wireless control through kumo cloud™ app

To sign up for Zone Comfort Solutions training, contact your Area Manager.


TRAININGSALES TRAINING

New eLearning modules are available to Diamond Contractors through Training.MitsubishiPro.com

OVERVIEW

Overcoming Obstacles – Contractor Objections

This course is designed for Diamond Contractors™ to help you move past the limiting preconceived notions about Mitsubishi Cooling & Heating solutions. The course focuses on four objections with video summaries and practical advice for improving communication and sales proficiency.

Recognize value in educating customers

Communicate product value

Determine appropriate application of split-ductless products

Explain capabilities of today’s heat pumps

BENEFITThis course is delivered as a short module, about 35 minutes in length. All the eLearning courses are designed to fit into your schedule, at your convenience. All courses are offered on a complimentary basis.

To sign up, log onto Training.MitsubishiPro.com

Support

TRAININGSALES TRAININGOVERVIEW

Residential Selling Skills

This eLearning course is designed to help HVAC sales professionals improve their sales potential by exploring some useful sales techniques. Participants are introduced to job-based resources and guided through a three-step success model for assessing customer comfort issues, introducing ductless solutions, and going for the sales. Participants will learn how to

Explain Good-Better-Best and incremental sales techniques

Identify customer comfort issues through conversation and visual clues

Develop a Good-Better-Best system quote

Introduce ductless solutions to address specific customer comfort issues

BENEFIT This course is delivered as a short module, about 45 minutes in length. All the eLearning courses are designed to fit into your schedule, at your convenience. All courses are offered on a complimentary basis.

To sign up, log onto Training.MitsubishiPro.com


LEARNING MANAGEMENT SYSTEMOVERVIEWThe Learning Management System (LMS) is where Diamond Contractors™ can go to open an account, view our course catalog, enroll for courses, change to a course on a different date, view their message board, edit their profile, and print certificates.

BENEFITA well-trained service and installation team is critical to your success as a Diamond Contractor. The Learning Management System (LMS) will make it easier for you to search, purchase, and manage all of your Mitsubishi Electric Cooling & Heating training courses.

ACCESSING THE LMSTo get started, go to Training.MitsubishiPro.com

Support

MEMBER ZONE EXTRANETOVERVIEWThe Mitsubishi Electric Cooling & Heating Member Zone Extranet is one of several resources and tools available to our Diamond Contractors™. It is a website that contains a host of information and tools designed to help grow your business.

It is a valuable resource for

Advertising and marketing tools

Ordering promotional materials

Offering and viewing customer warranties

Accessing live chat with Customer Care Center

BENEFIT

The extranet allows you to be more effective in serving customers and promoting your company.

1. Go to www.mehvac.com

2. Click on Extranet Login

3. Enter username and password provided to you in your Diamond Contractor Welcome email If you do not know your user name and password, note the “click here” area on the page. Follow the instructions that follow in order to retrieve your information and obtain access into the site.

4. Once at Home Screen, you will see information for your account


CONSUMER FINANCING

OVERVIEWSynchrony Financial is a leading consumer financial services company in the United States. Their roots in consumer finance trace back to 1932, and today they are the largest provider of private label credit cards in the United States, based on purchase volume and receivables.

MITSUBISHI ELECTRIC PROGRAM BENEFITS

Discounted dealer fees

Special financing promotions for your consumer

Rebate promotions for contractor

CONTACT US TODAY 1.866.209.4457 Enrollment 1.877.891.9803 Inside Sales

*Source: 2015 Annual Major Purchase Shopper Study conducted by a third party for Synchrony Financial

Myth:“My customers all pay cash, so I don’t need financing…”

85% of Synchrony Bank Cardholders surveyed who made a Home Improvement purchase feel promo financing makes larger purchases more affordable.*

44% of Synchrony Bank Cardholders who used financing to make their Home Improvement purchase say they would not have made the purchase or would have gone to another retailer if financing was not available.*

Support

Mitsubishi Electric Cooling & Heating has a number of powerful mobile apps to help Diamond Contractors™ run their business more smoothly. Here is a description of what is available to you.

RESIDENTIAL SYSTEM BUILDER APP

Residential System Builder app provides a step-by-step design guide for MXZ multi-zone systems

Ensures compatibility

Generates accurate system configuration

Available for iPad or Android tablet, and online via Chrome browser

Download the app for appropriate device below • For iPad—Apple App Store

• For Android—Google Play Store

For more information about the Residential Builder System app, please visit MitsubishiComfort.com/residential-system-builder


KUMO CLOUD™ APPkumo cloud is an app and web service that allows you to remotely and wirelessly control Mitsubishi Electric or multi-zone systems.

Manage multiple venues—home, work, vacation home

Controls on/off functions, system mode, fan speed, vane direction

Monitor filter and error codes

Visit MyLinkDrive.com or kumocloud.com to view • User manual

• Installation manual for wireless interface

• Remote controller compatibility charts

• Data sheets

Initial Settings • iOS and Android support

• Requires wireless connection

• Dedicated app

• Mobile browser support

• Scheduling

• Landlord feature

• Multiple zones

• Alerts

• M- and P-Series and CITY MULTI® connectable

DIAMOND SYSTEM BUILDER APPDiamond System Builder is an equipment selection software tool that makes it quicker and easier for engineers and contractors to design Mitsubishi Electric Zoned Comfort Solutions.™

Diamond System Builder’s key features include Support in determining accurate piping length and relative height differential

Improved control view layout with streamlined remote controller selection

Support for selection with corrected capacities of M-, S-, P-Series, CITY MULTI® systems, including AutoCAD output

Integration of startup checklist reporting process for extended warranty, significantly reducing required inputs

Enhanced schedule output functionality for specifying engineers

The Diamond System Builder software is available through your Area Sales Manager, or simply visit MyLinkDrive.com

Support


SALES BUILDER PROWalk in with Sales Builder Pro. Walk out with another closed deal.

Sales Builder Pro gives you the power to sell more—at higher margins and in less time. This indispensable in-home sales tool automates your point-of-sale experience from start to finish, giving you the capabilities to

Present videos, sales brochures, and more

Quote Mitsubishi Electric M-Series equipment and accessories

Quote your brand of unitary equipment and accessories

Quote other home services such as plumbing

Supports multiple price books (big-box store sales)

Explain financing options

Convince customers to sign on spot and leave with contract

ECOREBATESRebate Locator Tool Available at MitsubishiComfort.com

OVERVIEW

EcoRebates, the premier provider of custom ENERGY STAR® rebate solutions, offers Diamond Contractors™ a way to locate available rebates by qualifying product and zip code. This rebate locator tool is available in the Rebate Center at MitsubishiComfort.com and will help customers easily determine all rebates available for Mitsubishi Electric’s HVAC products.

BENEFIT

Diamond Contractors can simply visit the Rebate Center on MitsubishiComfort.com and enter their zip code to find all state, federal, and utility efficiency program opportunities. The results page allows you to filter rebates by model number, cooling only or heat pump, tax credit or utility rebate, and single-zone or multi-zone systems. The results page provides details and links to the appropriate forms needed to apply for rebates.

The Rebate Center is also accessible through mobile phones and tablets.

For questions regarding EcoRebates, please contact us at [email protected].

Support

Contact Intelligent Mobile Support, Inc. to learn more about Sales Builder Pro and optional upgrades.

Schedule an online demo today.

Check with your distributor for co-op eligibility.

Visit iMobileSupport.com for more information.


DIAMOND CONTRACTOR CONFERENCESOVERVIEW

Diamond Contractors™ are eligible to attend these annual conferences designed to inform, instruct, and inspire. National conferences are held every other year, regional conferences in the off years. These are invitational events and feature the Outstanding Achievement Awards recognizing the best Diamond Contractors in the business.

BENEFIT

Diamond Contractor conferences are a great way to meet successful Diamond Contractors from all over the country. The learning sessions are filled with the latest from Mitsubishi Electric in Marketing, Product, Service Support, Strategy, and Selling Tools. At each conference you will hear from top industry professionals as they share their best practices on how to succeed as a Diamond Contractor.

Contact your Mitsubishi Electric Area Sales Manager to learn more about this opportunity.

TECHNICAL SUPPORT

OVERVIEW

Experienced technical support is only a phone call away. Start by calling your Distributor’s Diamond Service Group member.

Diamond Service Group (DSG)

DSG’s are highly trained technical service professionals that work for our distributors. The DSG program started in 2003, and now there are members across the country ready to serve you. This group includes Authorized Trainers providing technical training in multiple Authorized Training Centers around the U.S.

BENEFIT

DSG’s are the first line of support for technical, service, and product application needs. When DSG members call into Mitsubishi Electric, their calls get priority access to our technical support department. To get the most timely support, contact your DSG.

Finding your local Diamond Service Group member:

To find your local Diamond Service Group member’s contact information, visit us at MitsubishiPro.com. Enter your zip code in the field provided at the top of the page labeled FIND A DISTRIBUTOR. Diamond Service Group distributors will be shown with the Diamond Service Group logo.

Support


CUSTOMER CAREOVERVIEW

Mitsubishi Electric’s Customer Care Advisors provide technical, service and product application support to Diamond Contractors™ and to their customers. Customer Care receives requests by phone, email, and chat.

BENEFIT

Customer Care provides you the next line of support through its Customer Care Advisors who are available Monday–Friday from 8:00a.m. to 7:00p.m. Eastern Time to answer your questions. They can answer questions ranging from part numbers and availability to basic troubleshooting.

This team is trained to answer a wide variety of support-related questions. About 65% of the calls that come into Mitsubishi Electric are resolved by Customer Care. In the last 12 months, Customer Care has handled over 180,000 contacts.

Customer Care Email [email protected]

Customer Care Phone 1.800.433.4822

Customer Care Contact Available in the Extranet, you may submit your questions or comments to us

Support

MYLINKDRIVEOVERVIEW

This online tool provides comprehensive product information, such as installation, operation and technical manuals, submittals, wiring diagrams, and parts lists.

BENEFIT

Most current product information and software Supported by most browsers

For online access, visit MyLinkDrive.com

45

WARRANTY

PRODUCT WARRANTYWARRANTY POLICY

The purpose of this policy is to administer compensation for warranty reimbursement on Mitsubishi Electric brand products according to the terms and conditions of the product warranty and agreement. Mitsubishi Electric parts may be sold only to licensed or certified heating and air-conditioning technicians.

LIMITED WARRANTY STATEMENT

Mitsubishi Electric M-Series Split Air-conditioner and Heat Pump Systems

If system is installed in a residential single-family home by Diamond Contractor™ and registered within 90 days from installation, the parts and compressor will be warranted for a period of 12 years, to original owner, so long as original owner resides in home.

To view entire Warranty Statement, send your request for that document to your Mitsubishi Electric Sales Rep, or view online at MitsubishiComfort.com

Warranty


PRODUCT REGISTRATIONOVERVIEW

MEHVAC Register Product Registration With the MEHVAC Register Product Registration app, you can conveniently record all of your Mitsubishi Electric Cooling & Heating equipment installed in the U.S.

BENEFIT

Available: iOS, Google Play

May be used for residential and products

Register single or multiple indoor and outdoor units at once

Scan your QR code for quicker registration submission

Desktop version available at www.RegisterMehvac.com

EXTENDED WARRANTIESPremium Protection Plan,™ powered by JB & Associates, offers unquestionably the BEST warranty program in the HVAC/R and Plumbing Industries. For the length of the extended service contract, your customers are protected against unexpected repair costs. The warranty plans cover ALL repair costs of a mechanical breakdown—parts and labor.

Program Benefits Diamond Contractors™ receive discounted pricing

Online warranty management portal

Competitive pricing and claims payout

Contractor is locked in to customers

2 years to purchase

$90, $125, and $150 hourly labor rates

Guaranteed warranties underwritten with “A” rated underwriter

Build long-term customer relationships

Warranty work creates opportunities for additional sales

Owners can transfer for FREE

Multiple repairs without penalty

Claims reimbursement in 30 days or less

Warranty

49

REQUIREMENTS

DIAMOND CONTRACTORS

OFFER Zoned Comfort Solutions™ on every call Sell at least 20 systems annually, determined by warranties registered Follow up on all sales leads provided by Mitsubishi Electric Cooling & Heating Register system installs on the ME Product Registration System Maintain a market coverage area, limited by contractor’s staff and ability to handle requested zip codes

Requirements


PREFERRED DIAMOND CONTRACTORS

LEAD with Zoned Comfort Solutions™ on every call

Install and register a minimum of 60 systems annually

Demonstrate high level of achievement in key areas of performance • Marketing • Sales

• Training • Customer Satisfaction

• Service

ELITE DIAMOND CONTRACTORS

Make Zoned Comfort Solutions a PRIMARY BUSINESS FOCUS

Install and register a minimum of 100 systems annually

Must be nominated by the Business Unit Sales Manager/DC Program Manager

Demonstrate an exceptional level of achievement in these Key Performance Indicators • Marketing • Sales

• Training • Customer Satisfaction

• Service

REFERENCE

Requirements


Reference

RESOURCESQUICK REFERENCE

Consumer Website—MitsubishiComfort.com

MyLinkDrive—MyLinkDrive.com

Technical Training—MitsubishiPro.com

Product Registration—RegisterMehvac.com

Sales Builder Pro—tablet app for in-home selling Link to IMS imobilesupport.com or to the app imobilesupport.com/SalesBuilderPro.html

kumo cloud™ Log onto MyLinkDrive.com or kumocloud.com

Learning Management System—Training.MitsubishiPro.com

Extended Warranties offered by JB & Associates—Meus.jbandassociates.biz

Case Studies—MehvacCaseStudies.com

Mitsubishi Electric Blog—Mehvac-Blog.com

YouTube Channel —YouTube.com/MitsubishiHVAC

Technical Support/Customer Care

Hours: 8:00 a.m.–7:00 p.m. Eastern Time

Toll Free: 1.800.433.4822

Address: 1340 Satellite Blvd., Suwannee, GA 30024

Email: [email protected]

Live Chat: Live chat for Diamond Contractors is accessed through MitsubishiComfort.com

2017 Diamond Contractor Program Guide

Mitsubishi Electric and the three-diamond logo are trademarks of Mitsubishi Electric Corporation. kumo cloud is a trademark of Mitsubishi Electric US, Inc. All other product names mentioned herein are trademarks or registered trademarks of their respective owners. Specifications shown in this brochure are subject to change without notice. See complete warranty for terms, conditions and limitations. A copy is available from Mitsubishi Electric.

XXXX | PRINTED IN THE U.S.A.

©2017 Mitsubishi Electric US, Inc. All rights reserved.

2017 program guide - insco | best products. best service ... · ad kits and digital asset library...

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