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2017.10.05 co-creation of a data-driven government digital service - malaysia - opengov asia

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MyGov Citizen Centric service Miquel Estapé Open Government of Catalonia

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Page 1: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

MyGovCitizen Centric service

MiquelEstapéOpenGovernmentofCatalonia

Page 2: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

CitizenCentricstrategy

Satisfactionsurveys

Userideas

OnlineChallenges

Co-designworkshops

Behavioranalysis

Datascience

Page 3: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

IdealGovservices• Simple•Cross-cutting•Personalized•Proactive•Omnichannel• Trustworthy• Focusedonlifeevents···

Page 4: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

MyGov challengeHowmightGovernmentsprovideapersonalized,proactiveandtrustworthyrelationshiptoCitizensusing theirpersonaldata?

Page 5: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

WhatdatadoGovernments

holdaboutme?

Whatarethestatusofmyprocedures?

WhatareGovernmentsdoingwithmypersonaldata?

WhatcanGovernmentsdoforme?

MyGov Data

Page 6: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

Legalevaluation

Datascienceanalysis

ResearchCo-design Prototype

ValidationwithendusersPr

ocess

Page 7: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

Conclusions• Littledata

• Earlyadopters:CitizenswithSocial needs

• MyGov SocialMobileFirst

Page 8: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia
Page 9: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia
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Page 13: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia
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Page 15: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

BenefitsforCitizens•Empowerment andincreasedconfidence

• Increasedsatisfaction

•Savings oftime/costs

•Lessstress:theyknowalltheentitledbenefits

Page 16: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

BenefitsforGov• Bettervaluationbycitizens

• Servicesprovidedtocitizensinneed

• Savings intime/costs

• Increasedsatisfactionofpublicemployees

Page 17: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

Ultimategoal:MakingLifeEasy forCitizens

Page 18: 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia

Thankyouforyourattention

MiquelEstapé[email protected]

OpenGovernmentofCatalonia


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