2017jan miguel louro
TRANSCRIPT
Professional Career
• Background Education in IT • 17 years experience in the industry• 5 years as a Software Consultant• Project Management in multiple regions• Lead of EMEA sales teams• 3 years as Delivery Manager in EMEA
Added value
• 17 years, from consulting to management• 10 years in Sales (5 in EMEA)• End-to-end IT business knowledge• Digital market trends awareness• Design thinking and innovation • Cross-organization collaboration builder • Customer driven approach advocate
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• Ten years ago, Facebook was just getting started, Twitter or Instagram didn’t exist
• Six years ago, mobile phones were used only for phone calls and text messages
• Five years ago, tablets were just a way to get medicines
• Five years ago, a cloud only existed in the sky
• Today, services and entertainment are demanded online and cross platform
Facts
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• We have become digital
• We have become mobile
• We have become social
• Fast and huge amounts access to Data are here
• Internet of Everything is here
Challenges
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What customers expect and demand from the IT
• Privacy and security
• Personalized contact/ relationship
• Self-oriented experiences
• Control targeted services regardless of the channel
• Real-time seamless experience regardless of the platform
Challenges
Call to actionthat allow us to go
from …
2016
2020
What are we doing right and should replicate in a new market?
What could we improve or change in order to get better results?
Fundaments:• Get the right information…
• To the right people…
• In the correct format…
• At the right time…
Drive Demand…
Agilityspeed and confidence