Andrew EhrensingPrincipal ConsultantMicrosoft CorporationUNC389

Agenda

Unified Communications Vision

OCS 2007 R2 Architecture

New Features in OCS 2007 R2

Demos and Videos

Rules of the New Economy

Do moreEnable your end users to compete

With lessReduce costs & minimize CAPEX

Position for the rebound

Software-Powered Unified Communications

Operational Flexibility &

Control

Extensible Communications

Platform

Streamlined Communications

Do more…

with less….

Position for the rebound

Agenda

Unified Communications Vision

OCS 2007 R2 Architecture

New Features in OCS 2007 R2

Demos and Videos

OCS 2007 R2 – Reducing Costs

ActiveDirectory

Information Worker (UC endpoints)

MediationServer

Front End Back End

SQL Database

MCUs

Audio / Video / WebSIP / Media

Translation

Communicator

Phone Edition

Meeting Console Communicator

IP PBX

TDM

PBX

PSTN

GW

SIP Trunk

PSTN andMobile Phones

FederatedCompany

RemoteUsers

Edge

Servers

Agenda

Unified Communications Vision

OCS 2007 R2 Architecture

New Features in OCS 2007 R2

Demos and Videos

Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications

Key Features

High volume outbound notifications and alerts

Outbound Automated Agentsvia chat or the phone

Role Agents

UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes

Contextual Collaboration ExtensibilityCommunicate with context from within any desktop application

Key Features

Build “Rich Presence” into any application

Power up “Click to Communicate”

Display communications context in LOB applications

Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples

Visual Studio IntegrationExtend the reach of your application for Anywhere Information Access

Key FeaturesBuild query-response bots

Build Interactive voice response applications for telephone access

Visual Studio plug-in makes communication actions or information queries easy

Development of Communications-enabled Business Processes are easy with Visual Studio 2008 based GUI tools like UC Workflow Activities

• GE Healthcare, global leader in medical imaging• Solution: contextual collaboration for radiologists (integrated Presence,

Instant Messaging, VoIP, Image Sharing)

GE Healthcare UC Solution

Royal Dutch Shell

Monitoring Server Enhancements Call records and voice/video quality attributes

Key Features

Single server for all monitoring

Immediate access to call data

Usage reporting/ROI analysis

Export into billing, compliance, asset mgmt systems

IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

“The ripe taste of cheese improves with age. Act on these orders with great speed. “

Codec Perfect Network 10% Packet Loss

G.711

G.729

RT Audio Narrowband

OCS Voice Quality

Dial-In ConferencingOn premise audio conferencing bridge

Key Features

Mixes VoIP and/or PSTN dial-in

Scheduling via Outlook and reservationless conferencing options

Multiple language support by Conferencing Attendant

Users are authenticated against Active Directory for better security

Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users

Dial-in Conferencing – Tangible Cost SavingsResults for a Typical Company After Deploying the First 500 Users

3-Year Annualized Costs

($497,278)

Fully Deployed Annual Benefits

($1,989,948)

Software($213K)

Hardware($37K)

Deployment($36K)

Operations($63K)

Cost Savings($698K)

Productivity($1,265K)

Environment($26K)

$500,000

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$698K hard cost savings include:

• Travel cost savings $495K

• Reduced conferencing charges $203K

308% ROI with payback of 7 months54% ROI on “hard” cost savings alone

UC ROI at Microsoft

Reduced Costs

Travel Costs 10% reduction in trips/employee ($93 million)

Audio Conf Costs 50% reduction ($3 million)

IT Infrastructure Costs $20 reduction/office move ($1.7 million)

Improved Business Outcomes

End-user Productivity 28 min saved/day/employee ($86 million)

Time saved from unnecessary travel ($17 million)

Shorten Sales Cycle 6.5% increase in proposals ($11 million)

Environmental Sustainability

Carbon Emissions 100M miles in air travel (17,000 metric tons)

Response GroupUser configurable call treatment, queuing & routing

Key Features

IVR , Speech Recognition and Text-to-Speech Call Treatment

User-configured routing rules

Serial, parallel, longest Idle& round robin routing

Call Queuing with Music on Hold

Agent presence aggregation

Call context on inbound calls

Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Team CallAndrew EhrensingMicrosoft Corporation

Single Number ReachSingle number for reaching and identifying end users

Key Features

Extend enterprise phone number to mobile

Call forward setting

CDRs include cellular calls

IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

SIP TrunkingDirect connectivity to the PSTN using SIP

Key Features

Direct SIP connectivity between Mediation Server and ITSP

Session Border Controller not required on customer premises

Microsoft participating in SIPConnect working group

MediationServer

SIP

Office Communicator

OCS 2007 R2

IM, Presence, Audio

Video, Conferencing

ITSP: Access to PSTN and

Mobile Phone Networks

Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways

Updates to AdministrationImprovements increase performance and manageability

Key Features

64-bit, SQL 2008 support

Virtualization support

Deployment planning tool

Consolidated Edge

Centralized Configuration management (via MMC)

Archiving scale improvements

Monitoring Server enhancements

System Center Operations Manager 2007 support

Improvements that will simplify your infrastructure, enhance management capabilities, and take advantage of new technologies

Office Communications Server Public IM ConnectivityConnectivity to leading Public IM Networks

Connect your Office Communications Server customer base to leading public IM networks

Key Features

• IM/P connectivity with MSN/Windows Live, AOL, & Yahoo!

• Connect with customers and partners through a controlled and security enhanced connection

• Requires Office Communications Server Standard CAL and a per user LCS PIC license. Sold through Volume Licensing

• AOL and MSN/Windows Live now free!

• XMPP Gateway (free) for Google Talk, Cisco Jabber, other XMPP networks

Group ChatPersistent topic based conversations

Key Features

List of available Chat Rooms

Chat Room History

Customizable filters and alerts

Archiving for compliance

Teams can collaborate with each other by participating in topic based discussions that persist over time

Communications DevicesNew devices sold by Microsoft partners

Key Features

USB and standalone IP devices optimized for use with Office Communicator

New in R2: Larger device ecosystem (18 devices and growing)

New in R2: Lower-cost devices (starting at $44.95 MSRP)

New in R2: Office Communicator Phone Edition IP phones feature click-to-call integration with Office Communicator on the PC

Complement a user’s PC based telephony experience with devices that provide a familiar form factor

Communicator Attendant Call management application for team assistants

Key Features

Single Screen UI for multi-call handling

Rich presence in contact list and groups

Incoming conversation queue

Consultative, Safe & Blind transfers

Integrated conversation history, templates & notes.

Client-side Music on Hold

Repeat caller notification

Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

Attendant Console

Communicator MobileMobile clients for IM/Presence

Key Features*

JME support for Nokia S40,

Motorola RAZR devices*

Single number reach

Simultaneous multiple IM sessions

GAL search for contacts

* Communicator Mobile for Java available with OCS 2007 R2* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2

Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM

Communicator Web AccessHTML-based IM, presence, & desktop sharing

Key Features

Consistent experience, no training

Ability to invite anonymous users

Cross-platform support, zero client

Multi-party instant messaging

Web based desktop sharing

Add audio to an existing session by Office Communications Server dial out to a preferred device

Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

Communicator Web Access

DelegationCall management by assistants on behalf of executives

Key Features

Multiple-delegate support

Designate back-up delegate

Visual and Email notifications of calls handled by delegate

Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive

Cross Platform Desktop SharingCommunicator based sharing of desktop programs

Key Features

One click sharing from Office Communicator and CWA*

CWA* for a cross platform experience

Call Me functionality

Fast rendering

Collaborating users can share their desktop programs across different platforms

* Communicator Web Access

Key Features

Support for VGA* and HD** for peer-to-peer video on capable PCs

Interop with select Polycom and Tandberg videoconferencing endpoints

Resolution setting can be configured by either IT or users

Collaborating users can easily use off the shelf web cams to participate in video communications

Higher Definition VideoHigh quality video conferencing

* Resolution 640 x 480, ratio 4:3, requires dual-core PC** Resolution 1280 x 720, ratio 16:9, requires quad-core PC

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Room S426: SVR17-HOL-E – by Microsoft Certified Trainer

Room S427: DEV368 – by Harry Ng

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,

IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.