2018 Annual Report

Vision – Mission - Values

Vision Statement

• Everyone in our community finds ‘A Way to Stay’

Mission Statement

• Scope Home Access will help people find ‘a way to stay’ in the homes and communities they choose

Values Statement

• Scope Home Access places a high value on:

Trust Positivity

Innovation Accountability

Quality Dignity

Our Services & Regions

Illawarra (Head Office)ShoalhavenEurobodallaGoulburnQueanbeyanCapital CountryHunter

ACT

Our Funded Services

My Aged Care Services

Funded through the Commonwealth

Department of Social Services (DSS) for the following services:

- Allied Health (Occupational Therapy assessments)

- Home modifications (Minor – Complex/Major)

- Home maintenance (Home, Yard & Lawnmowing)

Clients are referred through the MAC Gateway and/or the MAC Regional Assessment Service (RAS) teams.

Previous clients can self-refer though need to register now with MAC

Our Funded Services

Disability Services – all recurrent funding ceased to NSW at 30.6.18

Some transitional funding was received across the Illawarra/Shoalhaven

NSW Family & Community Services (FACS – ADHC)

- Allied Health (Occupational Therapy assessments)- Home modifications (Minor – Complex/Major)- Home maintenance (Home, Yard & Lawnmowing)

• Illawarra Region (including Shoalhaven) transitioned to NDIS 1st July 2017 so • Southern Highlands Region – transitioned to NDIS 16/17 – no funding• Hunter Region – transitioned to NDIS in 16/17 – no funding

Eligible clients were under 65 (or under 50 for ATSI clients) and received service under FACs funding unless they had transitioned to the NDIS scheme.

Our Social Enterprise Services(non-funded)

Occupational Therapy Assessments – mods, equipment & AT

Home Modifications – minor through complex/majorNDIS - all regionsDVA - all regions

Homecare Packages (Aged Care) – OT & Home ModsHomecare Package Providers (Aged Care) – OT & Home Mods

Lifetime Care & Support – OT & Home ModsInsurance Companies – all services

Statewide HMS – Home ModsGeneral Community – all services

Our Service PartnersScope Home Access supplies contracted services to:

Aidacare Defence Housing Australia Kincare

Allianz - DVA Feros Care Living Care Home Care Services

AnnectoFresh Hope Care (prev. Churches

of Christ Community Care)Port Stephens Veterans &

Citizens Aged Care

ARV Goodwin Community Remedy Healthcare

Australian Home Care Illawarra Greek Welfare Centre The Housing Trust

Australian Unity HammondCare Uniting NSW

Bolton Clarke - RDNS HenryCare Warrigal Care

Calvary Community Care Home Instead Wesley Mission

Community Gateway HSS - Home Support Services Clini-Tech Assistive Technology

CountryCare ACT Integrated Living The Disability Trust

Dept Of Housing (FACS) IRT Statewide HMS

FinancialsExcerpt – pages 5, 6 & 7 – Audited Financial Papers – SCHMMS Ltd

trading as Scope Home Access

10.99%

39.35%

11.11%

10.74%

4.64%

3.36%

19.80%

2017/2018 INCOME STREAMS Total Income = $ 9,290,206

Disability (Funded CCSP)$1,021,418

Aged Care (Funded -CHSP) $3,656.008

Client Contributions(funded) $1,032,186

Social Enterprise$997,749

NDIS Construction$431,497

NDIS OT $312,171

Other $1,659,555

$3,964,192

$6,378,951

$7,275,556

$8,611,629

$10,017,272

$9,290,206

$-

$2,000,000

$4,000,000

$6,000,000

$8,000,000

$10,000,000

$12,000,000

2013 2014 2015 2016 2017 2018

Income Growth 2013 - 2018

Gradual decrease of state-based Disability block funding to nil at

30.6.18

Comparison Social

Enterprise & NDIS trends

Blue line - actualRed line - target$261,078

$611,998$743,668

0

200000

400000

600000

800000

1000000

2015-2016 2016-2017 2017-2018

NDIS income 2015 - 2018

$902,262 $885,145 $774,155

$1,437,597

$1,065,428 $997,749

$-

$500,000

$1,000,000

$1,500,000

$2,000,000

2012 2013 2014 2015 2016 2017 2018 2019

Social Enterprise Income 2013 - 2018 (non NDIS)

Our Clients

Our clients – 2017 - 2018

Dis AC NDIS/SE Dis AC NDIS/SE Dis AC NDIS/SE

Home Mods 0 380 315 54 1,224 310 5 379 76 2,743

Home/Yard

Maintenance 0 285 0 32 1,044 0 2 191 0 1,554

Allied Health -

OT 0 194 58 3 1,238 207 0 184 83 1,967

Lawnmowing 6 112 0 48 303 7 5 40 0 521

Total 6 971 373 137 3,809 524 12 794 1596,785

TotalHunter/NE Illawarra/Shoalhaven Southern H'lands/ACT

Service Type

Total clients 2017 - 2018

Growth in client numbers

2,850 2,984 3,058

3,732

5,290

6,785

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

2013 2014 2015 2016 2017 2018

Funded Client - Intake/Service 2012 - 2018

MAC operational changes implemented

Client Satisfaction/Feedback Surveys2017 - 2018

Just over 96% of Scope Home Access say:

• They felt respected• The staff listened to

their needs• They believe their

information is kept private and confidential

Our benchmark for expected Quality feedback on our staff and services is =>95%

Just over 95% of Scope Home Access say:

• They were happy with the services they received and the standard of the work was excellent

Our clients say…..

• CH says..’so happy with our shower and bathroom rails. A simple and practical solution that has already saved a fall. Really good designs from the OT’……

• Heather (OT) says…’thank you for completing JD’s bathroom so quickly. The Scope team have done a wonderful job and the bathroom, bedroom door and removal of wall in the hall way looks great and has be completed to specifications’…..

• MW (mother of a young NDIS participant) says…. ‘I was so relieved to find people who know about NDIS complex home mods. The Client Service team at the expo gave us so much information that we hadn’t been able to find ourselves. I will definitely be contacting you for an OT and builder’……..

• FR’s husband says….’thank you to your young builder who did a splendid job for my wife. Very professional. A great idea to move your staff around to where the workload is heavy. We didn’t think we could get the work done so quickly. It’s certainly made a difference’……..

Client Profile 2017 - 2018

3%

97%

Client Age

Under 65 Over 65

35%

65%

Client Gender

Male Female

Client Profile 2017- 2018

33%

58%

9%

Living arrangements

Lives alone

Lives with spouse/partner

Lives with others

5%

19%

76%

Length of time in current home

Less than 1 year 1 - 10 years% Over 10 years

Our Staff

Staff - Employment Status

Full Time 44

Part Time4

Casual 3

Scope Home Access Staff

FullTime

PartTime

Casual

Total Staff: 51

Gender Balance

Male31

Female 20

Gender - Scope Home Access StaffTotal = 51

Age Distribution - Staff

0

2

4

6

8

10

12

14

16

16-25 26-35 36-45 46-55 56-65 65-70

No

. of

Staf

f

Age (Years)

Younger staff being attracted to the industry

Tenure - Staff

0

5

10

15

20

25

< 1 2-5 5-10 10-15 15-20 20-25

No

. of

Staf

f

Employment Duration (Years)

Employment Duration of Current Scope Home Access Staff

More than 50% of staff have a tenure of 5 years+

Our Projects

Sponsorship

Team UOW Australia Desert RoseScope Home Access provided valuable

OT and Builder input to help the Australian Desert Rose Team

(University of Wollongong) compete in the 2018 Solar Decathlon Competition

in Dubai. Part of the criteria was for accessibility and function to support

people living with age-related mobility issues and dementia.

http://desertrosehouse.com.au/

Marketing – Social Media

FACEBOOK

Likes/Followers – 249

Link Clicks - 1,060

FB post engagements – 8,746

Total people reached through FB

promotions – 83,566

http://www.scopehomeaccess.com.au/www.facebook.com/Scope-Home-Access

OTs and Home Modifications - NDIS/My Aged Care

Marketing Flyer

2019 Website RedesignComing soon:

Website/FB interactions

‘News’ portal

Online Referrals and bookings

New Assistive Technology & Equipment page

New OT services page

More resources