PROFESSIONALSERVICEINTEGRATIONMaster a modern Way to Service Integration

2018

TOPICS COVERED

• Global Megatrends affecting IT Management

• Reasoning for Service Integration• Service Integration vs. Service Management• Elements, Disciplines and Processes

in Service Integration• Recommended practices

• Ecosystem Management• E2E Process Improvement• Measurement & Analytics• ITSM Toolset & Toolset Integra-

tion• Robotics & AI

• Best Practices in Building, Organizing and Running Service Integration

Learn the key elements to succeed in Service Integration!BENEFITS

The learnings and tools can be directly utilized in everyday work.

Get your hands dirty – learn through real-life cases.

Latest insights & best practices for professional Service Integration.

Concrete ideas on how to implement Service Integration in your organization.

DESCRIPTIONAre you prepared to enable a shift of Service Integration focus towards the development, business innovations and concepting of new services? This training is great for CIOs, IT Managers, Developing Managers and Service Management Professionals who would like to enhance their capabilities in modern Service Integration. After this 1-day training, you will understand how to build and run professional Service Integration. The training offers you the latest insights and best practice approaches. We combine lessons, real customer case examples and practical exercises focusing on key success factors in SIAM.

CONTENT & SCHEDULEBreakfast

Global Megatrends affecting IT Management• Understanding how global megatrends and digitalization are affecting IT Management and

traditional way of managing services.Reasoning for Service Integration• Understanding strategic initiatives and key drivers for wide adoption of Service Integration.

What do forerunners in Service Integration say? Service Integration vs. Service Management• How Service Integration positions in overall landscape of IT and Service Management. Is it

separate discipline or embedded element in way of working?

Lunch

Elements, Disciplines and Processes in Service Integration• What elements, disciplines and processes Service Integration consists of and what are the

latest best practices?Recommended practices• What practices and procedures lead to successful adoption of Service Integration. Topics

covered e.g. Ecosystem Management, End-to-End Process Improvement, Measurement & Analytics, ITSM Toolset & Toolset Integration, Robotics & AI.

Best Practices in Building, Organizing and Running Service Integration• How to build future-proof service lifecycle management model with professional Service

Integration Function. What are the aspects to consider organizational and organizational change management wise?

Date: 30.10.2018 Venue: Nørre Voldgade 92, 1358 Copenhagen

About Us

Business Technology Academy provides training programmes to upskill organisations and people to meet the demands of the current and future business technology needs. The Acade-my, which is a part of the Sofigate Group, was founded in Finland in 2010 under the name ”IT Academy for Business”. Today, Business Technology Academy operates in Finland, Sweden, Denmark, and the UK. The training programmes are offered as off-the-shelf courses or tailored to the specific needs of your company. They can be delivered as classroom, online or self-study sessions, or any combination of these.

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Terms & Conditions

btacademy@sofigate.comfor further information.

Enroll Now!

7 450 DKK + VAT per person incl. materials, certificate of participation, breakfast, lunch, and refreshments during the day.

Any changes are possible two weeks prior to the starting date. The Academy reserves the right to charge the full price of the training for any cancellations made later than this.

Prior to the training, it is possible to transfer your seat to another participant for no extra charge. In case of illness, the participant may take the missed training during the next training day organised.