2018: The Year of the BHAG

Big Hairy AUTOMATION Goal

Symphony Ventures

Ian BarkinChief Strategy Officer

Thoughtonomy

Terry WalbyChief Executive Officer

© 2018 Symphony Ventures | Confidential and Proprietary

Going Big with AutomationThe Future of the Future of Work

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“Our goal for 2018 is 1,000 robots”

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…is something you should NEVER say

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…nor is it something you should ever strive for

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And yet, robot armies seem to be the talk of the town

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We’re doing Digital Labor all wrong

AGENDA

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1. Who am I, and why am I up here?

2. Why must things be different?

3. How is Symphony helping Thoughtonomy drive ‘different’

© 2018 Symphony Ventures | Confidential and Proprietary | 9

Who is Symphony?

By scale, experience and accreditation, we are the leading and largest global RPA pure play, with the only fully integrated Intelligent Automation Platform

Consulting

‘Cool Vendor’ in the

Business Process

Services category

‘Leading Service

Delivery Automation

(SDA) Providers

#1 Leading Robotic

Process Automation

(RPA) Pure Play

GSA Digital

Champion of the

Year 2017

Best Intelligent

Automation Pure-

Play 2016

Most accredited

Blue Prism ‘Pure

Play’ Partner

Blue Prism

Implementation & Best

Practice Leader 2017 –

US/LatAm

Implementation Managed Services

• Vision Workshops

• Future of Work Accelerator

• RPA COE Design & Training

• Proofs of Technology

• Proofs of Concept

• Pilots

• RPA Helpdesk

• Ongoing Transformation

• Monitoring & Support

UiPath Strategic

Partner & Largest

Training Capability

Intelligent Automation Platform (Symphony Orchestra)

• RPA As-a-Service • Cognitive Learning Engines • OCR Data Extraction • Chatbots • Virtual Hosting

© 2018 Symphony Ventures | Confidential and Proprietary | 10

The Symphony RPA Journey

Enterprises are following a journey from awareness to automation bliss –

and very few are having luck getting to where they’re going. Many even know their destination

PoC / Pilot

Deploy & Scale

Future of Work AcceleratorVision Workshop

© 2018 Symphony Ventures | Confidential and Proprietary | 11

But things have to change. Because…Top-Down Mandate

Reduce 86%

cost-to-revenue

ratio down to

65% by 2020, in

part by cutting

15,000 jobs with

automation

Reduce

transactional

effort in back

office by 50% in

the next 3yrs

with automation

Reduce $2B in

costs via

process

automation

Reduce number

of employees by

12.5% in three

years, and

reduce 2,000

consultants via

automation

Reduce cost-

income ratio

from 49.7% to

45% in three

years via

increased

automation

CEO CFO CEO CEO CEO

Intelligent Automation with the Virtual Workforce®

| Overview

The workforce productivity problem

The inefficiency of human knowledge workers

Disparate, disconnected applications

Organizational structures and skills based teams

Business Functions

Teams or Departments

Business Systems

Business Processes

A strategic approach

Learn

Secure SaaS Platform

Structure Orchestrate Execute

• AI Engine• Self manage• Scale resources• Orchestrate work• Report MI

A true digital workforce

• Extract data• Translate

unstructured data

• Interact with human

• Do work• Complete

processes• Manage

exceptions

• Governed learning

• Continual improvement

• Global platform• Award Winning• Highly available• Enterprise class• ISO Accredited• Simple management

| So What?

THE ERA OF DIGITAL LABOR IS HERE#VirtualWorkforce

PEOPLE BASED SERVICES WILL NEVER BE THE SAME

Pioneers1990s

F&A, HR

Lift & Shift

OffshoreEarly 2000sBack Office

Labor Arbitrage

OpexMid 2000s

Middle Office

FTE + Gainshare

Insight2010s

Cross Office

Industry Focus

On-DemandToday

Technology Enabled

Automated

THERE ARE OPPORTUNITIES FOR CHALLENGERS

AND FOR TRANSFORMATION OF ESTABLISHED

BUSINESSES

Accelerated by

FRICTIONLESSintelligent

automation

SHOULD YOU BUY DIGITAL LABORLike a software product?

We live in an as-a-service economy

VIRTUAL WORKERS ARE A

RESOURCE

Shouldn’t you consume them as a service?

Intelligent Automation with the Virtual Workforce®

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Session # 27

Symphony Ventures

Ian Barkin

Chief Strategy Officer

415-712-5111

ian.barkin@symphonyhq.com

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2018: The Year of the BHAG - Big Hairy

AUTOMATION Goal

Thoughtonomy

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