2018 thehub

theHUBT H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S I S S U E 2 6

O C T O B E R2 0 1 8

In this edition

Wreck SalvageValue Challenge.

Classic cars- NZ & overseas.

"Bad Penny"Custom car repair.Locating a loo.

Why do insurancecosts increase?

2

Editorial

Contents

Heading South.

In this edition ...

One of the things I enjoy when

visiting my brokers & dealers

around NZ is chatting about what

everyone’s been up to, both

professionally and personally.

It’s part of the reason you see us

Star Insurance account managers

so often, we want to build up

lasting relationships that in many

instances goes beyond the business

aspect and develop into personal

friendships.

Many of you whom I’ve visited

recently will know I’ve been

spending a lot of my personal time

on a farm down in Invercargill. It’s

amusing the reaction I get when

people say they can’t picture me

in overalls and gumboots, a stark

contrast from the business attire

you normally see me wearing.

So, to prove that I really am

embracing farm life, here’s a picture

of me feeding bales to the Highland

cattle. As we move into the longer

days of summer I’m looking forward

to spending more time learning

about farming (I have a very good

teacher), but don’t worry, I’m not

giving up the insurance gig!

In this issue of The Hub you’ll see

the Star team at various events

around the country as we get

out and mix with you all. Of

course I’ll update you with what’s

happening at Star Insurance, but

I’m more than happy to share

some farming stories as well!

T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S

Editor in Chief:

John Edie 26

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03 A Dogs Tail.

04 Classic Cars

NZ and Overseas.

06 Girls in Pink.

06 Conservation Week.

07 Wreck Salvage Value

Challenge.

08 Locating a Loo.

09 A Wee Competition.

10 Hamilton and Whangerai

Broker Drinks.

11 Bad Penny - Classic

and Custom Car Repair.

12 Why do Insurance

Costs Increase?

13 Meet the Team.

14 Hamilton Camper Show.

15 Save the Date.

Cook's Corner.

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Contributing Writer:

John Baker (Executive Chairman, Star Insurance)

Given his important role as Chief

Happiness Officer, and the face

of our marketing campaigns, it’s

important for Bailey Baker to keep

up appearances.

You might have noticed our latest

brochures, advertisements and

online marketing features new

images of our much-loved Border

Collie. If visit our office in East

Tamaki, Auckland and you’ll find a

large image of his face greeting you

at the door, and then Bailey himself

busy at work around the office.

We’ve even put him in cartoon form

as seen on some of the Camper

Care adverts.

Much like any

supermodel, Bailey

only works with the best

people. He demands the

perfect lighting and plenty of

doggie treats to get him through

a demanding 2 hour photo shoot.

Of course the boss (Nick Baker, our

CEO) must also be present to assist

with angles and poses.

Here’s some exclusive photo’s taken

behind the scenes with Bailey and

some of the finished photos.

A Dog’s Tale.


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Classic Cars – NZ and Overseas.

Classic vehicles delivered new in NZ

will invariably attract greater value

than a UK import or one converted

to right hand drive. Few classics

even those of a recent nature

arrive without some vestige of the

dreaded tin worm from the other

countries. Folk tell me that they have

a Californian car; “as there they have

a dry climate”. Well it does rain and

rusty vehicles still abound on the

freeways and surface streets of

Los Angeles!

Commonly I’ll be told a buyer

has had it checked by an “expert”

usually, someone that they have

never met. Not so long ago a mate

bought a car from the US under

these sort of circumstances. Indeed,

I knew the expert who had a good

reputation but this didn’t stop the

car when it finally arrived here to be

in something of a lesser state than

the buyer was lead to believe even

with lots of images. It is just that the

term condition tends to somewhat

subjective and what is deemed ok

over there is only passable in NZ.

A summary case that I was involved

in went something like this; I am

buying a 356 Porsche that has been

in a garage for some years but the

I am frequently told when visiting a client for a valuation that they have seen a car the same for sale in the UK, Australia or wherever for such and such a price which means that their one must be the same value! Sorry, the world doesn’t work like that as no two cars are the same despite being of similar years’, specification and mileage.

Guest Writer:

Ian Nott


lady who owns the car is moving

on and thus wants to sell it. My

response was; have you seen the

car? No, but my uncle and aunty

live across the road and they “know”

the car and the seller well. My next

response was; are they familiar

with the Porsche marque? No, but

they know etc…a repetition of the

foregoing. I told them it is cheap to

go to the US these days and there

is no substitute for seeing what

you are buying. Probably three or

four months later I had a call from

this purchaser which went ; I have

bought the car and it has arrived

here but it has rust here and rust

there and the motor is a mess. What

will it cost to fix? Without seeing the

vehicle but based on having restored

eight cars I quoted him a minimal

ball park figure of $70,000. To state

that he was speechless would be an

understatement! I never heard any

more from him after that or what

happened to the car.

The fact of the matter is though

that if you are buying something

that is NZ-new there is usually a

discernible history that you can

access or locate. I would still

suggest a pre-purchase inspection

but at least pinning down any issues

are a lot easier to resolve than trying

to reach a resolution in another

hemisphere. For what it is worth

(and depending upon the marque

and model) I would usually apply a

20-25% loading when it comes to a

valuation factor for NZ-new. Original

paint is also always well received

even if the colour is not to everyone’s

liking. Originality and provenance rate

highly with me and the more they

are prevalent the higher the value of

the vehicle involved. As I said at the

beginning no two models are the

same even though many factors

may be consistent.

Finally I welcome any feedback

you have to my articles within this

magazine and I’m always available

at assist your client by providing

valuations for their vehicles.

[email protected]

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Girls in Pink.Brokers up and down the country ventured to Dunedin & Auckland during September when pop star P!nk toured the country. Here’s a great pic of the team from Abbott’s in Christchurch getting the party started!

The team of 10 spent four fantastic

hours learning about the area, the

project and its objectives, clearing

introduced grasses and weeds

around last years plantings. We then

prepared the ground and planted

200 native trees and grasses along

the low lying stream area which is

home to and array of native birds,

eels, wait bait and other important

native species. The reserve is

undergoing a rejuvenation project

by local iwi in conjunction with DOC

and all trees and grasses where

grown in the Iwi Native Nursery and

donated to DOC to plant out in

conjunction with our team.

It was a great day and extremely

rewarding for the team giving back

to our local environment in a small

but important way.

The Wanganui Branch of Crombie Lockwood recently spent a half day with the local DOC team during Conservation Week (17-23 Sept) and partook in a rejuvenation planting project on the coastal reserve at the Tapuaru Stream Reserve on the West Coast 40km’s north of Wanganui.


Conservation Week.

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Wreck Salvage value Challenge.For various reasons, a customer may want to buy their wreck after the insurance company pays out on a total-loss claim. But what happens if the customer is unhappy with the value placed on their wrecked vehicle?

Once an insurance company pays

out a total loss claim, the insurance

company owns the wreck and are

entitled to do with it as they please.

At Star Insurance Specialists, we

offset some of the claims costs

by selling wrecks by auction on

our ‘Star Auctions’ No Reserve

auctions using Trademe. It’s the

fairest approach as the open market

determines the value of the wreck.

We’ve been processing salvage this

way for more than 10-years and

have sold in excess of 3,100 items

with sales exceeding $10m. We

even hold a number of Trademe

records including two top-10

positions of all time most viewed

auctions. Our vehicle wrecks have

included Lamborghinis, Aston

Martins, Porsches, BMWs and

any other marque you can think

of. Our Motorcycle auctions are

followed by 40,000 people and

we have covered every motorcycle

manufacturer.

With all this knowledge and data,

we know within a few dollars what

a wreck will receive at auction. It’s

almost scary how accurate we are.

And this is how we can quote, with

absolute confidence, the wreck’s

real value.

We appreciate that the policyholder

will always want the highest price

for settlement and the lowest price

for a wreck buy back. But this is

commonly known as, “having cake

and eating it too”. Which is why

we don’t make a habit of allowing

policyholders to purchase the wreck

back.

However we understand that some

people are emotionally attached to

their vehicle, and want a buy back

price. So we can make an offer

on our terms, as the wreck is our

property, and on a case by case basis.

The customer is free to accept it or

not. Remember in these situations

the policyholder has been fully

indemnified with a total loss payout

reflective of the pre-accident value

of the vehicle. The policyholder is in

the same place financially as before

the loss occurred.

If a policyholder thinks our terms for

purchase of the wreck is unrealistic,

we’ll happily provide the auction’s

link to bid and potentially pay a

lower price for the wreck.


Ask someone what New Zealand

is famous for, and toilets probably

won’t appear on their list. But maybe

they should? Kiwi-as Toilets is a

guide to top toilets that deserve to

be visited even if you don’t actually

need to go! Author Jo Knox wrote

this quirky coffee-table travel-

guide to take readers on a tiki tour

of New Zealand’s top toilets. Not

only are you able to relieve your

bladder at what Jo calls ‘destination

dunnies’, but you’ll be blown away

by wonderfully weird WCs, loos with

views and toilets that celebrate their

region’s heritage and scenery, or

showcase art and architecture.

Jo is a keen road-tripper and enjoys

nothing better than taking off with

her husband and two young boys in

their campervan. She wrote Kiwi-as

Toilets after realising that many of

the places they stopped at during

their road trips had remarkable

restrooms, flash-as facilities or loos

with views. She says, "You only have

to look at what the Hundertwasser

toilets have done for Kawakawa

to see the positive impact that

good toilets can have on a town,

businesses and the community.” In

other words, spending more than

a penny on where people spend

a penny shouldn’t be considered

money down the toilet!

Jo hopes Kiwi-as toilets will start the

ball rolling in giving our country’s

top toilets the recognition they

deserve and inspire other towns

and businesses to join the toilet

movement, transforming revolting

restrooms to flash-as flushers.

After researching and visiting toilets

all around New Zealand, Jo selected

65 Kiwi-as toilets that feature in her

book that form a trail- a tourist toilet

trail. Photographs and facts about

each featuring toilet are interspersed

with splashes of toilet humour and

toilet euphemisms, making the book

an informative yet light-hearted

read. While some toilets are in

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No other country does toilets quite like New Zealand. And yet interesting toilets are possibly one of New Zealand’s best-kept secrets.

Locating a Loo.

major tourist destinations, many, like

the Jailhouse toilets in OngaOnga

Hawkes Bay, are in lesser-known

locations. Jo hopes that taking this

tiki tour of New Zealand’s top toilet

stops will encourage people to

make pit-stop detours from better-

travelled routes and add a touch

of quirkiness, humour and surprise

to their photo collection and

memories of New Zealand.

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Just in time for Christmas, this book

is ideal for road-trippers, people

looking for a unique coffee-table

book or those seeking that gift that

has ‘something different’. Kiwi-as

Toilets ($29.99 RRP) is available

from all good book stores and

can also be ordered directly from

kiwiastoilets.co.nz.

Author

Jo Knox

A couple of lucky ‘Hub’ readers can win a copy of Jo’s book.

Just email your details to [email protected]

with “A wee competition” in the subject line. We’ll draw out some winners at random

next month.

A WeeCompetition.

WINME!

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We’ve been getting social with some of our brokers around NZ to say thanks for the continued support. We recently got together for drinks and nibbles at a bar in Whangarei, then met some Hamilton brokers at Bad Penny, car repairer for drinks & a presentation.

Hamilton and Whangarei Broker Drinks.


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Why did you start Bad Penny?

I started Bad Penny in May 2017.

I’ve been involved with hotrods

and classic cars all my life, and the

interest was passed on from my

Dad. 8 years ago I was working as

a qualified auto electrician and a

friend of mine approached me to

go work for him building these cars.

After about 6 years the opportunity

arose for me, with the support of

Natalie my wife, to start our own

shop and Bad Penny was born.

How has the business expanded

in the time you have been in

operation?

When we started there were just

two of us in the shop. In the last 18

months with increased work load we

now have 4 staff with work booked

well in advance. Our main market is

mostly American vehicles whether

they are original, hotrods, customs or

classics. Although we are more than

happy to work on classic vehicles

from all over the world.

Apart from Insurance work, how

do people know about you?

I find that through previous

employment, people have followed

me. Word of mouth and social

media like Facebook and Instagram

play a huge part in attracting new

customers, we’ve got over 1400

followers.

Where did the name Bad Penny

come from?

The name Bad Penny was the

hardest part to sort out when setting

up. We were trawling through song

names when we came across “Bad

Penny”. We were a little apprehensive

about the “Bad” but people seemed

to love the idea so it stuck.

“Bad Penny” is a classic and custom car repairer based in Hamilton, and the venue for our recent broker function. We caught up with owner Chris Harrison to find out more about his business.

Address:

285 Kahikatea Drive,

Hamilton 3204

Find badpenny online:

badpenny.co.nz

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Many things affect insurance

premiums including:

• climatic changes

• vehicles with higher specs

• increased repair costs

• A greater number of vehicles on

the roads which leads to more

collisions.

There are many factors that go

into working out a policy premium.

Unlike most other insurance

companies, we’re very hands on

with our renewals, each one being

checked by a staff member before

being sent to a client or broker.

When you make insurance

personal you cut out a great deal

of automation. In a busy world,

automation has its place but we

want to get it right first time, every

time. So we personally assess each

policy at inception and renewal

anniversary to ensure that our

customers get the best option

for their needs.

When a policy comes up for

renewal, knowledge is power, so ask

us anything. You’ll find we ask you

plenty of questions so that we can

provide the best and most relevant

insurance terms.

So when considering insurance

for your clients, ask if there are

any policy changes they desire?

• Has my vehicle’s market value

changed?

• Do I now live in my caravan or

motorhome whilst my insurance

covers me for recreational use

only? Or have I stopped living

in my RV?

• Have I received any speeding

tickets or Police convictions

in the past year?

• Have I moved to a different part

of the country where premiums

may differ?

• Am I comfortable electing to

have a higher excess in exchange

for a lower premium?

“Why has my premium increased?” is a question you’ll probably be hearing from your clients at renewal time. And it’s a fair question.


Why do Insurance Costs Increase?

With transparency you’ll get the best

terms and claims will be easier.

So whilst it’s true that insurance

premiums have increased across

the board, we work hard to limit the

impact on the premium. And as you

can see, even small changes can

impact your insurance costs.

We’re real people like you, so if you

have any concerns or questions

relating to new business of renewal

terms provided please contact your

Key Account Manager, or our office.

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The people

behind the scenes

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Meet the Team

Jan Graham Rothbury Insurance Brokers

Dunedin

I started my insurance career with

Tower here in Dunedin after years

working in a bank. When a position

came up at Rothbury, I applied and

was successful at becoming the

domestic broker at this branch, it’s

a great place to work and gives me

great satisfaction helping our clients.

My husband and I brought a piece

of land just outside Alexandra many

years ago and put a barn on it. This is

our little slice of heaven and we try

to get there as often as possible.

Outside of work I love travelling and

have a trip to Sydney coming up and

then heading off to New Caledonia

in the new year. One of my favourite

places is Venice and I’m looking

forward to going back there and also

exploring the markets of Florence.

Paolo Tarlarini AMICUS Brokers

Christchurch

I have been in the insurance game

since I was 18 originally working for

Lumley in Brisbane before moving

to Christchurch in 2016. I joined

Amicus originally in a personal lines

role but transferred to Commercial

Broking last year. I enjoy the

challenge of working with clients to

find insurance solutions and have a

great team here at Amicus.

Outside of work I enjoy spending

time with my wife and three young

children. I’m also interested in

photography and follow the AFL.

I enjoy cycling around Christchurch

however earlier this year I had a

small accident which resulted in

two broken arms, just before my

3rd child was born!. I'm pleased to

say I’m fully mended and looking

forward to spending summer in the

outdoors again.

Tatiana Tataurangi-Ruru Claims Team Leader

A career in the insurance industry is

not where I saw myself going after

I graduated from the University of

Waikato with a Bachelor of Social

Sciences but since starting here in

January, I have thoroughly enjoyed

learning about the industry and

expanding my knowledge about

insurance.

I have recently been promoted to

the Claims Team Leader, which will

be fun, exciting and challenging for

myself and the Star Claims team.

During my spare time, I enjoying

spending time with my love ones,

dancing and watching movies/tv

shows. My favourite place in the

world is San Francisco and I hope

to travel back there within the next

few years with my partner. Over

summer I plan to spend time with

my whanau enjoying the sunshine

and maybe tiki touring around the

North Island.

Laura Kidd Crombie Lockwood

Blenheim

I started out as a newbie to

insurance 6 years ago when I

immigrated to New Zealand from

Canada and started working for

Crombie Lockwood. I’ve worked in

personal lines, commercial broking

and on management teams. What

drives me is my passion for people,

whether that’s our customers or

my colleagues.

Hubby and I have recently moved

to Marlborough where I have taken

on the role of Branch Director

in Blenheim. I love living here,

there’s nothing better than sitting

out and enjoying a glass of wine

amongst the vines on a sunny day!

When I’m not working or enjoying

a Marlborough Sauv, you’ll find

me outside, either training for an

upcoming half marathon or in the

hills on my mountain bike.

Meet the Star Team

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2018 Hamilton Camper Show

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It was great to see so many dealers and our supporters at the Hamilton Camper Show in September. We trust you had a successful weekend & thank you for directing your clients to CamperCare for their insurance needs.

Hamilton Camper Show.

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Cook's CornerSave the date

Save the Date.

Chocolate Mousse.

Nelson Motorhome Show

Known among dealers and suppliers

as the “fun” show this weekend

event will feature exhibitions from

New Zealand's leading motorhome,

campervan and caravan suppliers

and designers, as well as new and

used privately owned motorhomes

for sale and lease. It’s held at the

Tahuna Beach Holiday Park on the

weekend 17/18 November, is run by

the local Rotary and only costs $5 to

get in. Camper Care will once again

be attending the show.

Auckland Motorbike Show

The largest motorcycle show in

New Zealand. On the weekend

of 24th and 25th November, the

Papakura Rotary Club are staging

their 6th Motorcycle Show at the

ASB Showgrounds. Sponsored again

by the Ride Forever section of ACC

and featuring a large display by Star

Insurance. There’s something for

every motorcycle lover, whether you

own one for yourself or simply have

a soft spot for them. Expect to see

all sorts of motorised two wheeled

vehicles and even a few 3 and 4

wheeled ones!

Method

Melt chocolate in steamer on med heat.

Beat eggs and sugar until pale.

Whip cream to firm consistency.

Incorporate melted chocolate into egg mixture with whisk

then fold in whipped cream and fully incorporate.

Spoon or pipe into suitable serving dish or glass and refrigerate

for at least 2 hours

Garnish with whipped cream and strawberry segments

and sprig of mint.

Recipe supplied by Garry Hull of Paddock 186.

Ingredients

300g good quality

cooking chocolate

3 eggs

400mls cream

40g caster sugar

Call us: 0800 250 600

Find us online: starinsure.co.nz

Handling every aspect of our policies in-house is good for you and your clients.

We are experts at creating and

managing niche vehicle insurance

policies. We specialise in RVs

Motorcycles, Prestige, Vintage, Classic,

Project and European cars. We prefer

building solid relationships to create

custom policies for your clients.

But we also offer a self-serve option

through our advanced, secure Broker

portal system.

We’ve set the industry benchmark for

360 degree policy support because

everything we do happens on one floor

in our Auckland building. Not separate

buildings, or cities or even countries.

We outsource nothing, which means

we have an incredible wealth of

knowledge inside our four walls. 9.9/10

times the person you speak to has the

authority to make things happen.

Our underwriters sit next to the claims

and assessing teams, so we can provide

answers fast, often whilst you’re waiting

on the phone.

That kind of superior, full service

experience makes a huge difference

to our brokers. But more importantly,

it makes our brokers look like rock stars

to their clients. Any questions?

Email us: [email protected]

5-Star service happens when all services are under one roof.

Underwriting

Support

Account LiasionAssessing & Logistics

Claims

2018 thehub

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