2019 partner playbook

16
THE CLOUD STRATEGY COMPANY TM 2019 PARTNER PLAYBOOK Your guide to finding and selling cloud opportunities PROPRIETARY AND CONFIDENTIAL INFRASTRUCTURE AS A SERVICE DISASTER RECOVERY VIRTUAL DESKTOPS UNIFIED COMMUNICATIONS CONTACT CENTERS NETWORK & SECURITY

Upload: others

Post on 12-Mar-2022

2 views

Category:

Documents


0 download

TRANSCRIPT

THE CLOUD STRATEGY COMPANY TM

2019 PARTNER PLAYBOOK Your guide to finding and selling cloud

opportunities

PROPRIETARY AND CONFIDENTIAL

INFRASTRUCTURE AS A SERVICE

DISASTERRECOVERY

VIRTUALDESKTOPS

UNIFIEDCOMMUNICATIONS

CONTACT CENTERS

NETWORK & SECURITY

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor2

OVERVIEW

AWARDS & RECOGNITION

ABOUT EVOLVE IP The Cloud is no longer about buying individual services. It’s now about building a strategy around multiple cloud services

and integrating them together to make IT more efficient. Evolve IP delivers customized strategies and integrated services for

Cloud Computing, Cloud Communications and Identity Management; solutions that are designed to work together with the

applications you already use in your business. The Evolve IP OneCloud™ lets enterprises move a service at a time, to a secure,

virtual private environment that is built on a world-class, compliant architecture. Contact Center, Unified Communications,

Desktops, Disaster Recovery, Identity Management, and Infrastructure … Experience Cloud as a Strategy™

WHAT THIS MEANS TO YOUThe two most important criteria for selecting a cloud service provider is longevity and growth. For over a decade, Evolve IP

Sales Partners have experienced higher commissions over a longer period of time than any other cloud supplier. With over

91% of mid-market businesses “actively” deploying cloud, Evolve IP’s OneCloud™ solution for both Cloud Communications

and Cloud Computing has enabled our sales partners to move upmarket while generating more revenue from their existing

customer base. As cloud deployments migrate from stand-alone offerings to integrated strategies, our sales partners contin-

ue to experience a 40+% increase in both revenues and commissions.

SECURITY & COMPLIANCE

AWARD-WINNING CLOUD SERVICES

VIRTUAL DESKTOPS

INFRASTRUCTURE AS A SERVICE

CONTACT CENTER

UNIFIEDCOMMUNICATIONS

NETWORK & SECURITY

DISASTERRECOVERY

TECHNOLOGY CENTERS

ONE WORLDONE COMPANYONECLOUDTM

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor 3

CLOUD QUALIFYING QUESTIONS

To our valued partners, Thank you for taking time to review the Evolve IP Partner Playbook. We have developed this book to be a

resource for our partners to help them develop and secure cloud based revenue streams. Eleven years ago,

way before the word Cloud was used to describe the solutions we sell, Evolve IP started engaging with the

market to convince them of a new way to buy technology. Back then we called those solutions Managed

Solutions or Hosted Technology. Over the past 11 years we have engaged with thousands of organizations

and developed a process to efficiently evaluate the organization’s ability and desire to implement the cloud

based model for multiple types of technologies. We hope that this playbook helps you develop and suc-

cessfully sell cloud based solutions to your audiences and as always, we are here to help you.

Regards,

Tim Allen

Chief Sales & Marketing Officer and Founding Partner

What is the prospects impending and/or compelling event?

When will the client be ready to meet and discuss the opportunity?

What is the time frame of the decision?

Where are we entering the sales process? Early or late?

How does the prospect typically buy their technology (OpEx or CapEx)

Has your client budgeted for this purchase?

If they have a premise solution, do we know the end-of-life and maintenance terms?

Are there existing contracts that could have an impact on the decision?

Who else besides EIP will be competing for the business?

Is your prospect currently happy with their current provider?

How did you (Partner) find out about the opportunity?

How are you connected to key stakeholders involved in the decision?

Based on the lead information, are there technical impediments that draw doubt for an Evolve IP fit?

Has the partner expressed a need from their client for any features or functionality that we currently do not provide/offer?

Will we have full access to an IT resource that is familiar with the Infrastructure and applications?

Can the client provide a sample of their configurations/specs today?

Does the prospect plan to deploy Virtual Desktops or Desktop as a Service?

Does the prospect plan to implement Offsite Server Virtualization?

Does the prospect have a Disaster Recovery & Business Continuity plan?

Does the prospect plan to use off-site cloud backup?

Does the prospect plan to add or integrate Office 365 or Google Apps?

Does the prospect have a BYOD or Mobility plan?

Does the prospect plan to outsource Help Desk/Managed IT?

Does the prospect have any Compliance needs?

CLOUD QUALIFYING QUESTIONS

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

4

DESKTOP AS A SERVICE (DaaS)

The next generation of our highly acclaimed Desktop as a Service (DaaS) solution, OneCloud

Desktop delivers business-ready workspace environments designed to meet the market

demands for workforce continuity, security and management. To customize your solution,

Evolve IP simplifies vendor management, offering services that seamlessly integrate with your

desktops. Additionally, there are many options for BYOL. Evolve IP’s DaaS solutions have twice been recognized

in Gartner’s Market Guide for Desktop as a Service.

SOLUTION HIGHLIGHTSOur custom desktop cloud strategies are designed around your business’s unique needs and deliver major benefits:

• For IT, we make it easy to integrate, manage, protect and update all of your associates devices and applications

• For associates, we make working anywhere/anytime a real, effective option

• For the C-Suite, we increase productivity across the organization while reducing hardware costs and CAPEX

Unified Desktop Management – A single solution for desktops, support and hosted applications

Critical Support for Microsoft Applications and OS – Evolve IP is a Qualified Multi-Tenant Hosting provider

(QMTH), able to legally provide virtualized Windows 10 Pro environments and to support Office 365 Licensing

in a multi-tenant cloud desktop offering. Full management and 24/7/365 U.S.-based support with access to

Microsoft certified technicians is available

Remote Monitoring and Management (RMM) - Management console for physical workstations, virtual desk-

tops, mobile devices, servers and network equipment

Simple and Secure Access to Evolve IP’s Clearlogin – An Identity and Access management (IAM)/single sign-

on service, Clearlogin provides efficient, frictionless experience for business users, IT administrators and

end users across multiple applications and portals

IT as a Service (ITaaS) - Gartner acclaimed “always on – always there” personal desktop in the cloud

Evolve SYNC - With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid

restores, SYNC sets the standard for business-grade file sync

TARGETS• 25 users and up

• Geographically dispersed or mobile workforces; Rapid growth mode

EVOLVE IP DIFFERENTIATORS• Revolutionary bring-your-own-license approach to DaaS

• VMware’s 2nd largest multi-tenant hosting provider in the US (6th in the world)

• US-based 24x7 support

• Industry-leading, audited compliance

• Dedicated hardware options with certified thin clients as a service

• Optional Help Desk, Application/Device Management and white-glove migration

• Disaster Recovery desktop environments - per Gartner, verifiably unique to Evolve IP

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

5

* QUALIFYING QUESTIONS• How many locations do you have and are users accessing the servers from those locations?

• How are users accessing the servers today (all local, RDP, etc)?

• What is your greatest challenge in regard to supporting desktops of end-users?

• How are you handling your licensing today?

• Is compliance required?

• Any high-end graphic needs?

• What Operating System are you using today?

INFRASTRUCTURE AS A SERVICE (IaaS)

IaaS doesn’t have to mean a hyper-scale credit-card based behemoth. While web apps and

content require elasticity, internal workloads require stability and privacy. Evolve IP’s VM-

ware-certified cloud enables businesses to enjoy the benefits of cloud infrastructure without

retrofitting traditional workloads or learning additional skills, all while supporting the privacy

and compliance requirements their business demands.

SOLUTION HIGHLIGHTSFrom fully leveraging our state-of-the-art virtual private cloud, to integrating hybrid configurations, to

interoperating with public cloud, we will build a cloud strategy that works for the unique needs of your business.

Virtual Private Cloud - Built-in high-availability and scalability of public clouds with the control and privacy of a private cloud

High-Performance Infrastructure - Throughput, processing speed and disk performance for heavy workloads

Service Level Assured - Guaranteed SLA for uptime and availability

Guaranteed Resource Reservation - Resources are 100% reserved for your use

VMware VCloud-Powered - Move existing VMDKs to Evolve IP without retrofitting

Certified Compliant - True client isolation, security and encryption in our certified cloud

Migration and Design Assistance - Cloud consulting expertise to help clients create the ideal cloud or hy-brid-cloud environment

TARGETS• 5 servers and up business computing environments (Active Directory, Email, File Storage, ERP/CRM)

• Compliance or Regulatory requirements

• End of Life equipment, onsite data centers/recent outages

• Multi-location/growth-mode

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

6

EVOLVE IP DIFFERENTIATORS• US-based 24x7 support

• Compliance ready

• Optional Help Desk, Server Management and white-glove migration• Cisco, EMC, Nimble, VMware and Veeam incentive programs• Amazon Connect Member• VMware Enterprise Provider, certified and supported by VMware (VCloud powered) highest level of

certification

* QUALIFYING QUESTIONS• How many locations are going to be supported by the cloud environment?

• How much bandwidth does each location have access to?

• How many servers will need to be moved? Is there a manifest available?

• Is your environment hybrid, physical or virtualized? Which hypervisor?

• What is the resource allocation in the current environment? Do you have utilization statistics?

• What storage platform do you leverage today, and what is your server allocation and utilization?

• What licensing is most important to the organization? Are existing licenses portable?

• Do you have regulatory/compliance requirements? Is an auditor or governing body already engaged?

• How are servers and applications accessed today? Do you leverage RDP or Thick Clients for business

operations?

DISASTER RECOVERY AS A SERVICE (DRaaS)

Evolve IP’s Disaster Recovery suite protects your data and allows you to recover your environ-

ment based on how your business runs and the way your infrastructure is designed. From fully

managed DR to self-managed solutions to essential cloud backups we have a service that en-

ables IT resilience and fits your recovery timeframes, budget and compliance needs.

SOLUTION HIGHLIGHTSManaged DRaaS - Fully-managed failover, recovery and testing 24/7/365

Disaster-Recovery-as-a-Service (DRaaS) - Self-managed, fast, secure backups, replication and restoration

Backup-as-a-Service - Backup your onsite desktops or local Veeam appliance to hosted offsite or physical back-ups to the Evolve IP cloud or other destinations

Hypervisor Replication - VM replication, failover/failback and testing in near real-time

Server Replication - Agent-based replication and failover to the Evolve IP cloud

Desktop Reliability - Pre-built and tested backup desktop resources, available on-demand

Certified Compliant - Backup and replicate to our third-party audited cloud (i.e. SOC 2, HIPAA, HITRUST CSF, PCI DSS)

DR Plan Development and Consulting - Customized plan development and testing

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

7

BENEFITS• Business systems and data protection from natural and man-made disasters

• Synchronize data to the cloud within minutes of production

• Support for multiple Recovery Time (RTO) and Recovery Point (RPO) objectives and budgets

• Point-and-click failover or restoral of onsite or cloud-based servers and desktops

TARGETS• 5+ server computing environments• Compliance or Regulatory requirements for data protection• End of Life equipment, onsite data centers/recent outages

EVOLVE IP DIFFERENTIATORS• Optional white-glove monitoring, management and failover and DR plan development

• Multiple blue-chip vendor replication technologies

• EIP can create, manage and test resiliency or provide self service

• Custom tailored solutions that meet nearly any RTO/RPO

• Recovery options for Desktop and for Voice

• Zerto Gold and Veeam Platinum provider

• US-based, 24x7 support

* QUALIFYING QUESTIONS• Do you currently have a DR plan? Do you test your plan for recovery?

• What is your current RTO? RPO?

• What type of server infrastructure do you have today? (physical/virtual) What type of operating systems?

• Total RAM for all servers? Total provisioned storage for all servers?

• Describe your organization’s compliance requirements?

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

8

UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS)

Evolve IP’s Cloud-based Unified Communications solution delivers award-winning collab-

oration (video, chat, conferencing and more) and crystal clear voice services that integrate

with the applications you’re already using today; dramatically easing deployment and user

adoption. Even better, as a strategic partner, we design and customize our solutions to fit the

unique needs of your business instead of forcing you into a ‘one-size-fits-none’ service.

SOLUTION HIGHLIGHTS• Global enterprise-class hosted IP phone system

• Polycom VVX or Yealink HD handsets included or use your own compatible device or softphone

• In-country unlimited usage and DIDs

• World-class collaboration tools

• Presence, Chat, Voice, Video and Conferencing (Web, Audio and Video)

• Mobility

• Windows, MAC, iOS and Android Compatibility

• Seamless integration with Evolve IP’s DaaS and Contact Center

• Certified Compliant Unified Messaging and Call/Screen Recording

• Telephony-enable your applications including Skype for Business, Google Apps and over 40 pre-built

CRM integrations

• Customize your solution with free APIs or leverage our development team

• Built-in Disaster Recovery/Business Continuity features

• Award-winning, web-based OSSmosis administration portal

TARGETS• 25 users and up; Enterprise Support up to 20,000 with multiple locations

• Internationally diverse and mobile workforces

• Organizations with complex and unique needs for both Unified Communications and Contact Centers

EVOLVE IP DIFFERENTIATORS• Tailored solutions to meet unique needs of customers using proprietary SIP platform in conjunction with

the world’s leading SIP platform provider - Broadsoft

• 40+ CRM integrations including Salesforce, MS Dynamics, and Zendesk

• Skype for Business integration and support

• Monthly billing starts only after install (unlike major competitors that bill on contract)

• No hidden junk fees that inflate the costs from sales order to billing

• Compliance solutions for security, call recording and voicemail to meet HIPAA, PCI, and HITRUST com-pliant needs

• Industry experienced project management, network engineering, and instructor-led training

• GEO-Redundant International data centers for UCaaS and Contact Center solutions

• Recognized by Gartner in their Market Guide for Midmarket UCaaS in North America

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

9

CONTACT CENTER AS A SERVICE (CCaaS)

Evolve IP’s omnichannel Contact Center provides all of the features you need to run a world-

class Contact Center and since it’s delivered in the cloud you won’t have to play catch-up

when new technologies emerge. We integrate with the applications you already use making

deployment simple, and we build custom solutions that make your team more effective. Evolve

Contact Suite (ECS) helps improve customer experience (CX) and delivers real-business value

in a cost-effective manner.

SOLUTION HIGHLIGHTS• Delivered as a complete hosted Contact Center solution with Evolve IP’s award winning UC services OR

as an overlay to your existing PBX

• Omnichannel interactions including Voice, Email, Chat, Social, etc.

• Compliance-ready solution that meets PCI, HIPAA, SOC 2, and HITRUST standards

• Ad-hoc or scheduled reports, agent evaluation features, business intelligence tools and dashboards

• Telephony-enable your CRM and business applications with over 40 pre-built integrations

• Support office, mobile and work-at-home agents worldwide in a single resource pool

• Advanced IVR, Skills-Based Routing, Queue Callback, Post Call Surveys

• Workforce Management from industry-leader Monet

• Easy-to-use, intuitive administration including visual flow designer

TARGETS• 25 agents and up; Enterprise support up to 10,000 with multiple domestic and international locations

• Geographically dispersed or mobile workforces

• Organizations that want a single provider for both PBX and Contact Center

EVOLVE IP DIFFERENTIATORS• One solution for HPBX and Contact Center - incredibly cost effective when compared to other solutions

• White-glove consulting from seasoned Contact Center professionals

• 40+ CRM integrations including Salesforce and MS Dynamics

• Compliance solutions for security, call recording and voicemail tailored to your business needs

• Industry experienced project management, network engineering, and instructor-led training

• The only vendor in Gartner’s 2018 Magic Quadrant for CCaaS with pricing as a strength

• Worldwide coverage

* QUALIFYING QUESTIONS• What challenges are you facing with your current phone system/solution/provider?

• Is there a Business Continuity plan in place in the event of a power outage, weather events, application failure or other service-affecting events? Please describe.

• What are the key applications you use in your business?

• What CRM application or business communications apps do your users utilize across all your depart-ments?

• How do you currently manage your communications platforms when you need to add users or features?

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

10

* QUALIFYING QUESTIONS• How do your customers communicate with you today? What Contact Center or phone system are you

currently utilizing?

• How do you handle email and chat interactions? Do your agents need to use different tools for each inter-

action type? Do you have consolidated reporting across all interactions?

• When does your contract renew for the Contact Center and associated telecom carrier services (e.g. are

you currently under contract for these services? If so, until when?)

• What challenges exist today with your current system or provider in the area of reporting or analytics?

• Are agents able to work from home while maintaining all Contact Center functionality?

• How accurately are you able to measure the number of calls you receive or answer?

• How much visibility do you have into agents’ performance?

• Can your staff members easily make real-time changes to the customer experience?

• How could your Contact Center add more business value?

EMAIL SERVICES

Based on the needs of the organization, finding the right method of email delivery and end

user support for necessary tasks is key, especially if there is a need for regulatory compliance,

legal hold or investigation. Evolve IP offers options to fit various business email needs and of-

fers white-glove migration services to move your current mail stores to the new solution.

FEATURES

Managed Office 365 – Deliver the convenience and savings of Microsoft’s Office 365 packages with 24x7

domestic support provided by Evolve IP. While your clients benefit from the robust Microsoft packages of

Office 365, you’ll draw another revenue stream in moving more applications to the cloud.

Evolved Exchange - Hosting a Microsoft Exchange solution in Evolve IP’s virtual private cloud, Evolved Ex-

change provides businesses with all of the flexibility, mobility, and advanced features of a premise-installed

system, without all of the licensing, hardware, and personnel costs.

Dedicated Exchange - Evolve IP Dedicated Exchange is a virtual private cloud computing service that enables

clients to leverage guaranteed resource reservation pools (processor, memory and disk resources) at Evolve IP’s

world-class data centers and combine that with Exchange licensing via Evolve IP’s Service Provider Licensing

Agreement (SPLA).

Mimecast Email Security - Layer Email Security with any product and gain powerful spam and virus protection,

email continuity, archiving and data leak protection.

SLA (Downtime Per Month)

99.9%(44 Min)

99.99%(4 Min)

99.999% - 100%

Hosted Dedicated

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

11

BENEFITS

• Get the Microsoft products your team knows, with US-based professional support and migration

• Improves the availability of your email by holding all messages, contacts, calendars, tasks, and files on a central server accessible from any number of devices and locations

• Easy-to-use web-based administration panel enables you with complete control over all email accounts

within your organization

• Updates and patches are applied automatically by our staff; you remain up to date at all times

• Avoid purchasing expensive point solutions to support email on employees’ mobile devices

TARGETS

• 50+ users for stand-alone opportunities/25+ Users with Desktop as a Service

• Overburdened IT departments

• Geographically dispersed or mobile workforces

EVOLVE IP DIFFERENTIATORS• Support is US-based

• Compliance-ready

• Multiple options based on the client’s required SLA

• End-user Help Desk support available

• Migration services available for end-to-end data migration

• Evolve IP is both Microsoft SCA certified (Shared Computer Activation), and an authorized Qualified

Multitenant Hoster Program (QMHP) partner which allows for Office 365 to be utilized on our DaaS

platform

* QUALIFYING QUESTIONS• How many email users are in the environment? Where are your users located?

• Do you currently run Microsoft Exchange? If no, what platform is your email?

• If yes, what is the TOTAL current amount of data (in GB) that will be migrated in this project?

• Is your current email platform hosted remotely or on premises?

• Do you plan to have mailbox size restrictions in a new environment? If yes, what size (in GB)?

• Do you currently have a Windows domain?

• Do you require single sign-on to Exchange? (when users open Mail Client, they are signed in to Exchange)

• Do you require mail archiving/e-discovery? Do you require mail encryption?

• Do you want additional mail filtering/Anti-Virus/Anti-Malware services?

• Do you require same-site survivability? Do you require multi-site survivability?

• What level of administration do you want to perform?

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

12

NETWORK

CLOUD CONNECT: EVOLVE IP’S SD-WAN SOLUTIONEvolve IP’s Cloud Connect enables enterprises to combine the bandwidth of multiple public

connections (from nearly any carrier) into a single, faster and more reliable virtual connection.

It allows businesses to securely access Evolve IP’s Cloud and the Internet, and replace expen-

sive WAN connections. Cloud Connect is delivered, managed and supported by Evolve IP,

regardless of who delivers the connections to your office, ensuring your business can access

its critical cloud-based resources whenever they are needed.

FEATURES• Enterprise security and encryption

• Real-time statistics and performance metrics via Cloud Connect Management Portal

BENEFITS• Dramatically increases your network speed• Increases reliability with automatic failover• Provides bi-directional QoS over public networks• Provides a cost effective alternative to MPLS networks• Offers real-time statistics and performance updates

TARGETS• Companies looking to replace their MPLS WAN and/or require QoS• Companies needing budget-friendly solution and/or with small/home office (SOHO) or remote locations• Companies with increasing bandwidth needs and failover requirements

EVOLVE IP DIFFERENTIATORS

• Reduces WAN costs by 52% and increases bandwidth by 400%• Provides higher bandwidth at a more budget-conscious price

*QUALIFYING QUESTIONS• What kind of connections can you access today? • What are the current costs of your WAN?• Do you currently have a contract for your WAN? When is it up for renewal?• Do you have a Business Continuity plan for your staff in the event of a network outage?

HOW IT WORKS

Internet Evolve IP Cloud Multiple Links CPE/Appliance Client Network

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

13

SECURITY AND COMPLIANCE

The Evolve IP Compliance Cloud™ - With a dedicated compliance and certifications practice,

The Evolve IP Compliance Cloud™ meets, and in many instances exceeds compliance require-

ments for transmitting, processing and storing protected articles and data subject to HIPAA and

PCI restriction.

Health Insurance Portability & Accountability Act (HIPAA) - The Evolve IP Compliance Cloud™ fully enables covered entities and their Business Associates to leverage a secure environment to process, maintain and store Protected Health Information (PHI) featuring:

• Military-grade data encryption in transit and at rest• Password protected access to backups• Redundant secure data centers

HITRUST Common Security Framework (CSF) - HITRUST sets us apart from other cloud service providers. This certification is far superior to the commonly known SOC II and SOC III reports that many clients are familiar with. Beyond HIPAA/HITECH, HITRUST incorporates similar requirements from 20 other regulatory bodies and compliance standards including PCI/DSS, ISO 27001, Sarbanes Oxley, and NIST. Due to HITRUST’s enormous oversight and coverage of other compliance certifications it is applicable and important across all industries but it was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST has championed programs instrumental in safeguarding health information and managing information risk while ensuring con-sumer confidence in the organizations that create, store or exchange their information.

PCI Data Security Standard (PCI DSS) - The PCI Data Security Standard (PCI DSS) is a world-wide information

security standard for protecting credit card data. Although Evolve IP does not directly manage the storage,

transmission and processing of customer cardholder data, our compliance with PCI DSS 3.1 Service Level 1

ensures our clients have the ability to create their own cardholder data environment that can store, transmit or

process customer cardholder data with The Evolve IP Compliance Cloud™.

SSAE 16 Service Organization Control II (SOC 2) - Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its an-nual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

EVOLVE IP DIFFERENTIATORS

• The Evolve IP Compliance Cloud gives you everything you need to encrypt your sensitive data no matter where it’s stored. You can prove your confidential data is encrypted and prove compliance to the regula-tors. And, your users can securely access, share, store and recover data.

• Evolve IP signs Business Associate Agreements (BAAs) and delivers the documentation that our

competitors cannot.

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

SOLUTIONS AND QUALIFYING QUESTIONS

14

* QUALIFYING QUESTIONS

SECURITY

• How are your company’s critical applications and data protected against external threats?

• To what extent is the risk of brand impact arising from security attacks a worry for your organization?

• How much time does your staff spend managing security? What projects could you focus on if managing your backup environment was more efficient?

• Describe any needs for data encryption in your existing infrastructure.

• Have you established policies and technologies for encrypting your data in place, as well as in transit?

• How do you keep up with real-time monitoring, threat detection and malicious code detection without being overwhelmed by false positives?

* QUALIFYING QUESTIONS

COMPLIANCE

• What compliance concerns do you have around DOS/DDoS attacks, 2048bit SSL keys, PCI, Web App Sec, HIPAA, etc.?

• How much do you feel that the demands of regulatory compliance disrupt IT operations?

• How do you monitor and track network data events across your infrastructure for compliance and securi-ty? What do you estimate it costs your IT group each year to log and manage data events?

• How do you handle a compelling event such as an upcoming audit to prove compliance for your encryp-tion keys?

• How do you ensure your email and file attachments are compliant with industry regulations?

• Given your current capacity and existing configuration for storing security information, for how long a

period can you retain the data? How comfortably does this meet your obligatory retention standards?

www.evolveip.net [email protected] 877-459-4347

PROPRIETARY AND CONFIDENTIALIf you have any questions please contact your Channel Advisor

PARTNER PORTAL

THE EVOLVE IP PARTNER PORTAL

• Register and track all of your Evolve IP leads

• Use the portal to send co-branded collateral and campaigns

• Access all of the latest Evolve IP product info

• Sign up for training or listen to our previously recorded sessions

• Check out the latest Evolve IP SPIFF programs

• Catch up on the latest Evolve IP news

VISIT: HTTPS://PARTNERS.EVOLVEIP.NET

15

www.evolveip.net