2019 prospectus · such positive reinforcement. this course ... amazingly inspirational, energetic,...
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a company
2019 ProspectusDeveloping talented retailers for over 90 years
ossretail.co.uk
Media Partner
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4-5 Welcome to the OSS Retail
6-7 Why the OSS Retail works
8-9 Who is OSS Retail for?
10-11 Industry leading speakers
12-13 Comments from delegates
14-15Retail Foundation ProgrammeEnhancing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.
�16-17Retail Academy ProgrammeEnhancng the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.
18-19Retail Masters ProgrammeEncourages delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.
20-21Bespoke & Specialist Programmes
22-23How to book
Contents
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Courses25 - 28 February 2019Retail Masters
1 - 5 July 2019Retail Foundation
17 - 23 August 2019Retail Academy
Various 2019Specialist Programmes
Bespoke programmes also available
LearnexploretransformgrowWelcome to OSS RetailOSS Retail, formerly known as Oxford Summer School, has been transforming the careers of retail professionals since 1923; from their first steps in retail management right through to board level. OSS offers a unique opportunity for your colleagues to develop their management techniques in learning environments renowned for their excellence.
OSS Retail offers an unparalleled learning opportunity for retail managers. Our mission is to deliver an inspirational experience that challenges and develops retail professionals giving them the confidence and motivation to realise their potential.
OSS Retail programmes are unique as they are run by retailers for retailers. We provide the opportunity for large and small retailers from across the UK and internationally to learn together and from one another.
Year on year, both leading retail PLC’s and independent retailers send their top talent to our cost effective development programmes.
OSS is a subsidiary of The British Independent Retailers Association (bira), the UK’s leading membership organisation for independent retailers. bira pro-actively champions the High Street and shopping locally.
We look forward to working with you and your future leaders at OSS in 2019!
Who we are
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“The OSS is a truly unparalleled learning experience. Since 1923 we have been changing lives and transforming the careers of retail professionals from their first steps in retail management right through to board level director and beyond.” Dominic Prendergast, Managing Director, OSS Retail
OSS has developed over
19,500 retailers from across the sector since its inception in 1923 driven by our values of commitment, respect and integrity.
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Andrew Marrins, Head of Learning and Development at BrewDog, leading a session at the 2018 Foundation programme.
Developing individuals
At OSS we help you develop your managers at key career stages through professionally accredited programmes, helping drive talent through your business at every stage.
New ways of thinkingOSS encourages and enables interaction between different job functions from retailers across the sector. This allows individuals to think outside of their normal work pattern, share their knowledge and inspire new ways of thinking and working.
Retail centricOSS programmes are developed by retailers, for retailers. Delegates gain exclusive insights and learn first-hand from current retail leaders and expert tutors from a diverse group of national, international and independent retailers.
Align with your internal L&DWe’ll work with you to integrate OSS with your internal Learning & Development programmes through pre-course briefings and post programme reviews.
Open & challenging environment
Delegates are encouraged to move out of their comfort zone and quickly form working relationships via small discussion groups. This approach plays to each person’s strengths and also enables them to work on their areas for development. Our programmes are fully residential, providing the delegates with the space to think and commit to their development in an open but challenging learning environment.
Support and guidanceThe discussion groups at the Foundation and Academy are mentored and guided by previous delegates in the role of Group Directors (GD). GDs are experienced retail managers from organisations across the sector who guide and support delegates through the programme.
Proven track record OSS has developed over 19,500 retailers from across the sector since its inception in 1923.
Ongoing supportIt doesn’t stop once the programme has ended. We can help with post-course reviews and encourage delegates to return as Group Directors. This enables them to continue their development and reach their potential.
Why OSS works
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We provide top quality, retail specific development for managers at all levels and from various job functions. Our programmes are suitable for international brands, national chains and independent retailers.
Who should attend OSS programmes?
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Our delegates span the sector
Our programmes offer delegates the opportunity to meet and hear from respected industry leaders and retail professionals. Here are some of the speakers who have supported us in developing the next generation of retail leaders*:
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*Please note, while the companies and job titles were correct when they spoke at our programmes we acknowledge that some of the guest speakers details have subsequently changed.
Industry leading speakers
Sohail Shaikh International Director
Retail Mothercare
Laura Brown Retail Director
Harrods
Jason Cotta Managing Director
Costa UK and Ireland
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Peter Pritchard Chief Executive Officer
Pets at Home
Cormac Tobin Managing Director
Celesio UK
Vanessa Gold Managing Director
Ann Summers
Mark Newton-Jones CEO
MotherCare
Amee Chande Managing Director
Alibaba Group
Catriona Marshall CEO
Hobbycraft
Lord Mark Price Managing Director
Waitrose
Justin King CEO
Sainsburys
Steve Finlan Chief Commercial
Officer Clarks
Mike Hawes Vice President Global
Organisational Development Avis Budget Group
Laura Wade-Gery Executive Director Marks & Spencer
Chris Brook-Carter Managing Director
Retail Week
Anthony Thompson CEO
FatFace
Andrew Marrins Head Of Learning &
Development BrewDog
Helen Dickinson OBE Chief Executive
British Retail Consortium
What our delegates say...
“I can honestly say OSS has changed my life! I met some inspirational people who I hope will be friends for life. I also learned an incredible amount about leadership and about myself. I’d recommend the course to anyone who gets the chance to go!” Thomas Moses, New LookFoundation
“Truly a life-changing experience! Intense, revealing, emotional, motivational and such positive reinforcement. This course has given me so many new skills and insights that will revolutionise the way I view and interact with my team.” Andrew Boniface, Robert DyasFoundation
“It’s been the best thing I’ve ever done. A life changing experience that I’ll never forget.”Adrianne Clark, Bensons for BedsFoundation
“Having worked in retail for 20 years, I didn’t expect to have such an amazing week.”Debbie Hodgson, IcelandFoundation
“Great experience – probably the most challenging experience of my career to date but loved every minute.”Abby Pockett, Marks and SpencerAcademy
“I have learned so much about myself, leadership & broadened my retail knowledge. Amazingly inspirational, energetic, focussed, well organised and motivating throughout. OSS Team, you really are unique.”Amy Harrington, CoachAcademy
“Life changing & inspirational”Alice McDonagh, HarrodsAcademy
“I can without a doubt say that it has been the single most incredible week in my entire working life. I 100% believe that it will change me for the better.”Dan Williams, ClarksAcademy
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“I’ve had a truly amazing and exceptional week, I would recommend in a heartbeat. Would love the opportunity to do the Masters programme and come back to the Academy as a GD.”Sarah Moulton, WickesAcademy
“Most amazing developmental week ever!”Matthew Lockwood, O2Academy
“I feel honoured to have attended, from the level of speakers to the exercises, all of it was amazing.”Ally Day, McArthurGlenAcademy
“What an amazing week! Thank you!”Marika Berthonneau, National TrustAcademy
“Probably the most intense week of my working life. I enjoyed meeting people from different countries with different leadership styles, all of whom are retail professionals.”Raphael Shahmiri, Nike - FranceAcademy
“The programme exceeded my expectations, giving true understanding and belief in myself and both seeing and meeting my objectives.”Alex Jones, Potters Home DigitalMasters
“I really enjoyed the programme. It has made me think differently and learn about myself and how I interact and work in a group.”Katherine Beauchamp, BootsMasters
“Thought provoking, idea mapping, practical application. ”Carl Milton, FenwickMasters
“It was effective in giving me time away from the day-to-day to recharge my own learning and development. Something that as a business owner I don’t get the chance to do.”Krisi Smith, Bird & Blend Tea Co.Masters
Foundation programme
Programme aims
The aim of the Foundation programme is to develop the delegates understanding of their role as team leaders and the positive impact this can have on their business. By enhancing the vital skills necessary to successfully lead a team delegates can build their confidence as retail managers.
The programme provides leadership learning and an opportunity for delegates to reflect on their own approach to leadership and management whilst providing a greater understanding of their role and the impact that successful leaders can create.
Learning outcomesl��Develop self-awareness as a leader and
manager
l��Gain confidence in their ability to lead a team and create the conditions for effective team working
l��Understand how to apply different leadership techniques to achieve the best results with their team
l��Understand when and how to take a coaching approach with individuals and the team
l��Be able to prioritise and achieve business outcomes effectively to improve productivity
l��Set clear expectations for the team and communicate these effectively, enabling them to work together without supervision and achieve their objectives
l��Develop their ability to focus on the customer’s experience and in response set achievable standards for service which support the drive to increase profitable sales
l��Understand how to effectively lead a team through change
l��Increase awareness of wellbeing in the workplace
l��Create a realistic action plan, enabling them to apply their learning from the Foundation Programme to generate improved personal and organisational performance and results
Who should attend?l� Trainee managersl��Department managers in stores and head
office functionsl� Store managers
Date / venue1 - 5 July 2019 at St. Hugh’s College, Oxford.
Duration / feel��Foundation is a five-day intensive
residential programme accredited by City & Guilds
l��2019 delegate fee is £2495 +VAT. Send us your booking form prior to 30 November 2018 and the delegate fee will be held at £2295+VAT.
OSSRETAIL
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For trainee managers, department managers in stores and head office functions and store managers
“What an amazing experience, truly a once in a lifetime opportunity that will change you for the better. Thank you so much OSS.”Baz Macauley, Telefonica
“If anyone in the world of retail has the opportunity to attend I would highly recommend it!”Ali Shabaz, Furniture Village
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Foundation 2018 Speakers
Peter PritchardCEO
Pets at Home
Laura BrownRetail Director
Harrods
Andrew MarrinsHead of Learning &
Development Brewdog
Programme aims
The overarching aim of the Academy is to take outstanding retail managers and make then outstanding retail leaders. We do this by enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels. The programme inspires delegates to consider how they can more successfully affect the retail environment in which they work, specifically; their own performance, the performance of their team and their ability to influence the commercial performance of their part of the business.
Learning outcomesl��Develop effective leadership styles
l��Understand how to influence the team as a leader
l��Gain new insights into the effective use of the key financial retail levers of space planning and sales densities, stock turn, cost control, multi-channel trading and profit management
l��Develop an understanding of the importance that brand plays in retail marketing
l��Formulate business strategies designed to improve business performance
Academy programme
Who should attend?l��Middle managers in retail operations
and head office functionsl��Store managers and area managersl�Senior managers of independent retailers
Date / venue17 - 23 August 2019 at Keble College, Oxford.
Duration / feel��Academy is a seven-day intensive
residential programme accredited by City & Guilds
l���2019 delegate fee is £2995 +VAT.
“This course has changed the way I think about my team, myself, my company and my role within it. I have learnt loads about retail, but more than that I have learnt about the huge value in effective teams.”Jon Faasse, Wickes
“Just finished one of the best experiences in my retail career so far! I learnt so much, achieved so much and met some fantastic people who I can honestly call friends.”Mark Court, The Entertainer
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For store managers, area managers, senior managers of independent retailers middle managers in retail ops and head office functions
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Academy 2018 Speakers
Anthony ThompsonCEO
FatFace
Jason CottaManaging Director
Costa
Helen DickinsonChief Executive British Retail Consortium
Learning outcomesl��Identify the emerging trends and
have a clear view of the future retail landscape
l��Make the right retail choices in an intensely, volatile and competitive market
l��Understand which innovations to back
l��Build a customer following in a world of disloyalty
l��Lead your business to success through the numbers, making the right commercial decisions and engagement of your team
l��Make the right strategic investments
l��Implement innovations successfully
“A fantastic, thought provoking and engaging programme. The best course I’ve ever been on!”Chris Salkeld, Matalan
“It was really insightful to see and hear from other businesses and retail leaders”Brooke Darlington, O2 Telefonica
Programme aims
The Masters takes senior managers and directors beyond the day-to-day challenges of running a business and gives them the opportunity to develop new thinking and new strategies to tackle key issues including:l��The future retail landscapel��Positioning your business for success
in an evolving retail worldl��Leading your business to successl��Innovation and agility – the keys to
future success
The 4-day intensive course provides delegates with full, unprecedented access to respected industry leaders and the forum to network with fellow executives from other retailers.
By looking at threats and opportunities, which they can profit from or protect against, the course ultimately helps senior managers become more effective business leaders.
Who should attend?l��Senior individuals with a high level of
responsibility l��Business ownersl��Senior managers/directors
Date / venuel��25 - 28 February 2019,
Saïd Business School, Oxford
Duration / feel��Masters is a four-day intensive
residential programmel���2019 delegate fee is £3250 +VAT.
Masters programme
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For senior managers and business owners with influence over business direction
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Masters 2018 Speakers
Mike HawesVP Global Organisational
Development Avis Budget Group
Katy GotchDirector of Business
Development Immediate Media Co.
Ian HerrettChief Executive Officer
Bathstore
Principal Sponsor
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Specialist and bespoke programmes
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Specialist programmesOSS has a range of short programmes that focus on specific retail functions including Digital Influence and Retail Property:
Digital Influence - Transforming Retail has been developed to bridge the digital skill-set gap within retail organisations enabling them to embrace transformation. Customers use multiple channels at every stage of their research and customer journeys and organisations have to adapt at an unprecedented pace.
The Place of Retail is a new programme developed for retail and property professionals to improve collaboration and commercial viability. This innovative programme focusing on retail property is open to retailers and property professionals who wish to develop their ability to maximise profitable partnerships.
Bespoke trainingAlternatively, for retailers looking to develop their in-house learning and development, the OSS can provide a bespoke training service. The tailor-made solution will provide the knowledge and skills retail leaders and managers need to be successful.
The benefit of working with OSS on the delivery of the bespoke training for the Fenwick Group Graduate Programme:
“Having sent delegates to OSS Retail for many years and having received excellent feedback, I approached OSS to design and deliver a two day training programme concentrating on people management as part of the Fenwick Group Graduate Training Course.
We were delighted with the professional delivery and the excellent feedback received from our graduates, who awarded this training the highest score.
The OSS team took time to understand our required objectives and culture, delivering a bespoke programme which was very practical and retail focused.
I would have no hesitation in recommending the training and we are looking forward to working with OSS again this year.”
Liz Cook, Group HR Manager, Fenwick
To find out more about our specialist or bespoke programmes please call 0121 446 6688.
To book your place(s) contact us today. Alternatively download an interactive PDF booking form from our website - ossretail.co.uk.
OSS contact informationT: 0121 446 6688E: [email protected]: 225 Bristol Road, Birmingham B5 7UB
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OSS Retail programmes are not run or accredited by the University of Oxford. However, we are very proud of our long relationship with the prestigious university city. We continue to run our residential programmes at Saïd Business School, St. Hugh’s College and Keble College, Oxford.
Both the Foundation and Academy programmes are accredited by City and Guilds.
NB. In order to comply with HMRC VAT accounting requirements re. TOMS (Tour Operators
Margin Scheme), the accommodation (room only) element of the programme cost is charged
by way of a separate invoice from the appropriate college. Oxford Summer School Ltd. acts
strictly in an ‘agent only’ capacity in respect of the distribution of invoices on behalf of the
venue and the collection of payments for these invoices. The remaining programme costs are
the subject of an invoice raised by OSS Ltd. As a result, all course fees are payable in full to
OSS Ltd. by way of two separate invoices.
Course fees
As outlined in the programme information, the delegate fee quoted for each course is the total cost per person excluding VAT. The fee also includes all programme materials, equipment, food and accommodation.
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