2019 registration brochure4 aaham ani 2019 – all inpatrick sweeney patrick has been called one the...

October 9-11, 2019Caesars Palace

Las Vegas, Nevada

2019

REGISTRATIONBROCHUREREGISTRATIONBROCHURE

2 AAHAM ANI 2019 – ALL IN

The ANI is a place where PFS professionals tackle tough issues affecting the industry. A setting for delivering top level education and strategy where ideas are generated to help you thrive in a time of great changes.

Important reasons why you can’t afford to miss AAHAM’s ANI…

• Attend vibrant educational sessions on career focused topics• Learn real solutions from industry leaders about

day-to-day challenges • Learn new techniques • Acquire new skills• Obtain best practices• Find out about the latest in products and services

available to our industry • Earn continuing education units (CEUs)• Connect with colleagues and expand your network • Find out about important topics impacting healthcare• Receive affordable and cost-effective education• Enjoy fantastic networking opportunities

The AAHAM ANI begins with industry-renowned revenue cycle speakers.

This year we have three dynamic keynote speakers; Patrick Sweeney, Lindsay Boccardo and AAHAM Congressional Liaison, Paul Miller.

In addition to these popular keynotes, we have a multitude of sessions and presenters on four separate healthcare tracks; Revenue Cycle Management, Leadership/Professional Development, Opera-tional Management and Revenue Enhancement, all designed with your continuing education in mind. As a special additional benefit, there will be a panel discussion on “Price Transparency.” The ANI

helps you become a more valuable resource to your facility and to your colleagues and helps you forge indispensable industry connec-tions. AAHAM equips you with real solutions and new ideas you can put to use immediately.

Who attends?• Patient Financial Service Professionals• Patient Account Managers• Revenue Cycle Professionals • Business Office Personnel• Medical Billing Professionals• Medical Office Managers• Access Managers• Finance Directors• Coding Professionals • Compliance Officers• Chief Financial Officers• Consultants• Supervisors• Coordinators

AAHAM’S ANI offers you an active networking environmentConnect with others and expand your network with ANI events designed to maximize your opportunities for meeting a unique community of professionals who “do what you do.” Enjoy this once a year, unique opportunity to network with colleagues and industry leaders from across the country, share ideas and learn useful new so-lutions to your day-to-day challenges. AAHAM social events are an integral part of your learning and networking experience; a catalyst for building relationships in an interactive, fun, and informative atmosphere.

All In starts in our Exhibit HallAAHAM exhibit hall solutions offer the latest array of products and services from vendors dedicated to the revenue cycle profession; this

is the fastest, most efficient way to find new partners, products, and services. If it is new or innovative, you will find it in

our exhibit hall. Vendors include: software, EDI, billing, receivable management, collections,

government reimbursement, information systems, office management, staffing, legal

services, continuing education, training, revenue auditing, office forms and sup-

plies and consulting services.

Annual National Institute (ANI)AAHAM’s ANI is the only industry event dedicated to patient financial service professionals. The AAHAM ANI is designed to enable you to learn from diverse perspectives, exchange ideas and foster connections and collaborations. Get the targeted strategies and practical takeaways that you need to achieve your goals.

AAHAM ANI 2019 – ALL IN 3

Schedule at a Glance Tuesday, October 8

6:00pm - 8:00pm Registration

Wednesday, October 9

7:30am - 4:30pm Registration

8:00am - 12:00pm Board Meeting

10:00am - 2:00pm Exhibit Hall Opens

12:00pm - 1:00pm Lunch in the Exhibit Hall

1:00pm - 1:15pm Annual Business Meeting in the Exhibit Hall

1:15pm - 2:30pm Awards Ceremony in the Exhibit Hall

2:30pm - 4:00pm Keynote Session

4:00pm - 5:00pm First Timer and New Member Reception

5:00pm - 7:30pm Welcome Reception in the Exhibit Hall

Thursday, October 10


8:15am - 9:15am Certification Breakfast

7:30am - 8:45am Break in the Exhibit Hall

9:15am - 10:45am Keynote Session

11:00am - 12:00pm Educational Sessions

12:15pm - 1:45pm Lunch in the Exhibit Hall

1:00pm - 2:00pm Awards Ceremony in the Exhibit Hall

1:45pm - 2:45pm Educational Sessions

3:00pm - 4:00pm Educational Sessions

5:00pm - 7:00pm Networking Reception

Friday, October 11


8:00am - 9:00am Break in the Exhibit Hall

9:15am - 10:15am Educational Sessions

10:30am - 11:30am Educational Sessions

11:30am - 1:00pm Lunch in the Exhibit Hall

1:00pm - 2:30pm Price Transparency Panel

2:30pm - 3:30pm Closing Keynote Session

Table of Contents

The ANI .................................................................................... 2

Schedule at a Glance .................................................................. 3

Keynote Speakers ...................................................................... 4

General Session Speakers ........................................................... 5

Schedule of Events ..................................................................... 9

Important Information .............................................................. 13

Hotel Accommodations ........................................................... 13

Networking Events ..................................................................13

Exhibitors ................................................................................. 14

Registration Form ..................................................................... 15

AAHAM Contact Information ................................................... 16


Patrick Sweeney

Patrick has been called one the most interesting men alive by Inc. magazine, but he considers himself ordinary and able to do things anyone can, if they learn how to use fear as fuel. He inspires audiences with the neuroscience of fear and how it can be used as a competitive advantage.

In 2018, Patrick won the world’s toughest bicycle race, the Race Across America almost 20 years after he finished 2nd place in the Olympic rowing trials, he’s founded four tech companies while creating eight patents and raising almost $50 million dollars. Patrick has leveraged fear as fuel for peak performance and to create an inspiring life of passion, happiness and fulfillment. The son of Irish immigrants, he was the first to go to college in his family and has refused to accept limits set by family, friends or society. He teaches audiences how to break through their limits.

Some fears you can face head on, and some show up unexpectedly to shake you to your core. When Patrick was told he had Leukemia, he faced fear head on and learned the biggest life secrets to success. When he realized the power of fear to fuel amazing feats in all aspects of life, he began interviewing the world’s top neuroscientists and psy-chologists for his book “Fear as Fuel.” He found out why and how our mind locks us in an anxiety-ridden prison or leads us to the life of our dreams. His mission is to share those secrets with millions of people.

Lindsay Boccardo

Lindsay Boccardo is a nationally-recognized millennial expert, working with young talent and the organizations that employ them. She has been providing education and training to organizations through one-on-one programs, group coaching and seminars for more than a decade.

She is also the creator of the “Seven Steps to Rock Your Twenties” and “Unleash My Career” programs for high achieving millennials. Lindsay holds a degree in psychology and public communication from Syracuse University and a coaching certification from the International Coach Federation.

Through her programs, Lindsay empowers young employees to develop themselves into top talent in their organization.

Paul Miller, PPC, LCP

Paul Miller is a Founding Partner in the Government Affairs firm, Miller/Wenhold Capitol Strategies, LLC. He introduced the first lobbying certificate program designed to help lobbyists keep pace with the profession and its standards. Paul has been a champion in the fight to protect every citizen’s right to petition his or her government through lobbying activities. Paul has traveled abroad to talk and meet with foreign lead-ers about their efforts to implement lobbying rules and regulations and has appeared on many national news programs discussing ethics and transparency issues. Paul is the co-founder of the Virginia Small Business Partnership, a statewide policy group focused on the needs of small businesses.

Keynote Speakers


Jill Barton, MBAVice President, Revenue Cycle, St. Luke’s Cornwall Hospital Ms. Barton oversees the departments of patient registration, general accounting, budget and reimbursement, and patient accounting. A graduate of Northwood University, Midland, Michigan, she brings 25 years of financial experience to her position. Prior to joining St. Luke’s Cornwall Hospital, Ms. Barton was the Chief Financial Officer at Kingston Regional Health Care System.

Keith Beck, CRCE-IDirector of Revenue Cycle, OSS Health Mr. Beck has over 34 years of experience within healthcare revenue cycle management, serving a variety of roles over the years as an operational leader, consultant, and business advisor to healthcare provider and vendor organizations alike.

Joe BenardelloCo-Founder, Chief Strategy Officer, IKS HealthMr. Benardello co-founded IKS Health and remains at the helm of the company’s global Healthcare Solutions organization. He brings more than 20 years of executive management experience to the organization and has a proven track record enabling organizations to navigate change, deliver to their mission, and experience significant growth. Prior to starting IKS Health, Mr. Benardello served as a Vice President of Lionbridge Technologies and headed the healthcare line of business, managing over $70M per year in healthcare related services. Michael BrownDirector, Healthcare Advisory Services, RSM - US, LLC Mr. Brown is a member of the healthcare consulting service practice, and his 20-plus year career includes serving in both IT and revenue cycle leadership positions. Michael is a hands-on problem solver, adept at translating technical and operational language to drive consensus and project alignment. Michael has extensive experience in technical documentation, system conversions, operational assessments, change management and project management for academic, nonprofit and for-profit health systems and multi-specialty physician groups.

George BuckPresident, Emeritus, Frost Arnett Company A 40 year veteran of the accounts receivable management industry, George started his career as a collector and worked his way up through the Frost-Arnett organization, eventually becoming President. He is a graduate of Tennessee Tech University and has earned Scholar and Fellow designations through the American Collectors Association International. He serves on the Steering Committee of the Consumer Relations Consortium, a Washington, D.C. based group of participants in the debt collection industry who proactively engage with regulators and consumer advocacy groups to bridge the gap of understanding and expectations. George is frequent speaker at industry events for provider organizations around the country.

Kevin J. ConroyChief Financial Officer, CareMount Medical Mr. Conroy has over 25 years of extensive healthcare financial and managerial experience in both public and private healthcare organizations. Kevin joined CareMount Medical as the Chief Financial Officer in 2014, and in 2016 he was given the additional role of Chief Population Health Officer. At CMM, a multispecialty medical group, Mr. Conroy provides direction to the group’s strategic growth plan with the mission of providing the highest quality patient care in a community setting. He is responsible for financial strategy, financial reporting, investments and performance, as well as revenue cycle management. Prior to joining CMM, Mr. Conroy was president of WellCare of New York, served as CFO of a start-up Medicaid health plan increasing access to primary care for residents of New York City, and New York City Health and Hospitals Corporation.

Christine FontaineSenior Director, Solutions Consulting at WaystarMs. Fontaine assists clients optimize the utilization of technol-ogy through process improvement efforts, achieving best practice results. Prior to joining Waystar, Christine was with Optum360, directing the transformation of revenue cycles for their clients. Christine began her career in healthcare at Memorial Sloan Ketter-ing, moving on to management roles at Montefiore Medical Center and the University of Maryland. Christine is actively involved with both AAHAM and HFMA and has been a noted speaker at both local and national conferences.

Michael Ford, J.D.Chief Development Officer, Medical Reimbursements of AmericaMr. Ford has served in senior leadership roles for Tennessee based Medical Reimbursements of America, Inc. (MRA) for more than 16 years. Mr. Ford currently leads product development, strategic alliances and relationship management for the nation’s largest health systems. He is responsible for new revenue growth, working closely with MRA’s business development and account management teams. Mr. Ford is an attorney who has been recognized as a leader in the accident claims management industry since its inception, and is uniquely qualified to speak about the challenges hospitals face related to complex accident claims.

General Session Speakers


Kasandrah Garnes, MBASenior Director, Thomas Jefferson University HospitalMs. Garnes has been with Thomas Jefferson University Hospital since 2014. She oversees admissions, emergency room, registration and insurance verification functions for three campuses. Prior to joining Jefferson, Kasandrah was an Assistant Vice President for Virtua Health System, leading Patient Access for their physician group. Also while at Virtua, she served as an administrator for their specialty, surgery and primary care offices. She began her career in healthcare at the Children’s Hospital of Philadelphia as a Practice Manager overseeing physician support services. Kasandrah received a bachelor’s degree in Biomedical Engineering from Johns Hopkins University and her MBA in Financial Investments from Drexel University. She continues at Drexel as an adjunct professor within the Health Administration Department.

Nikki Harper, CRCE-P, FHFMA, CHFPVice President Revenue Cycle, Hospital Sisters Health SystemMs. Harper has strategic and operational oversight for a 15 hospitals and 3 medical group health systems for all revenue cycle areas. Nikki has worked in healthcare for 20 years. She has led the implementation of new billing systems with conversions, consolidating into single billing offices and participated in mergers and acquisitions. Nikki is passionate about innovation and strategy to provide the best patient experience and outcomes. She has her MBA from William Woods University and is a Certified Revenue Cycle Executive and a Certified Healthcare Financial Professional as well as a Fellow with HFMA. She has served as an AAHAM Illinois Chapter Board Member, President of the HFMA McMahon-Illini Chapter and currently serves on the HFMA National Advisory Council for Revenue Cycle.

Acacia Holmes, RHIASystem Director of Patient Financial, Munson HealthcareMs. Holmes is responsible for overseeing billing, patient accounting, and financial counseling. She is a Registered Health Information Administrator through AHIMA and a Certified Healthcare Finance Professional through HFMA. Acacia also is a board member of the Michigan Revenue Cycle Association.

Lori Lipocky, CPCUCEO, Aspirion Health Resources Ms. Lipocky has over 13 years of experience in working with medical providers on reimbursement issues and 16 years of Property and Casualty Insurance experience as a Casualty Claims Manager for Allstate. As CEO of Aspirion Health Resources, she is responsible for the overall success of the organization and uses her expertise to lead the operations involved in the investigating and processing of complex claims for over 65 hospital and physician groups. She received a BA in Journalism from the University of Georgia and holds a Chartered Property and Casualty Underwriting designation. She is also a certified Civil and Domestic Mediator for the 3rd Judicial Circuit of Georgia.

Rebecca Marsh, MBA, CPC, CHCPrincipal Director of Advisory Services, Charge Integrity, nThrive Rebecca assesses clients’ revenue cycle operations, develops plans to migrate them to a best-practice environment, and implements recommended changes to drive the transformation of revenue cycle processes and results. Ms. Marsh has over 24 years of healthcare revenue cycle experience with extensive experience in the areas of Charge Description Master, charge capture, process redesign, accounting, compliance, financial operations, and audit. Previously, she served as Manager, Operational Improvement and Compliance of a Meditech two-hospital health system. Marsh has implemented an automated denials management program for patient finance and has developed department billing protocols to facilitate compliance with federal and state requirements. Ms. Marsh earned her Bachelor’s Degree in Accounting and MBA from Gonzaga University. Jennie McConville, CRCP-IPatient Accounts Supervisor, Community HospitalMs. McConville is Patient Accounts Supervisor and CDM coordinator at Community Hospital in McCook, Nebraska. She oversees the billing and accounts receivable department along with her CDM role. Jenni has been with Community Hospital for 22 years being in her current position for 10 of those.

Brandi NashRevenue Integrity Consultant, Healthcare Resource Group Brandi is a key player within HRG consulting operations as a Revenue Integrity Consultant, with Patient Access development being her primary focus. Brandi started with HRG in 2010 and has over 15 years of experience working with hospitals and clinics. She has held roles in interim management, project consultant, and operations director for large and small organizations. She has received numerous honors for patient access leadership.

Lehua Pate, CRCE-ICorporate Revenue Cycle Director, Queens Health SystemMs. Pate, began her career as the Chief Financial Officer for Moloka`i General Hospital in 1993 and has held various positions at The Queen’s Health Systems including her current role as Corporate Revenue Cycle Director. The Queen’s Health Systems is made up of four hospitals on three of the Hawaiian Islands. Ms. Pate oversees all revenue cycle functions at the system level. Ms. Pate received her MBA from the University of Hawai`i and is a Six Sigma Master Black Belt.

Craig PergremSenior Director, Customer Service & Onsite Access, Novant Health Mr. Pergrem has served as senior director for Novant Health’s customer service group for nearly 10 years. He is responsible for the health system’s customer service strategy and execution related to preservice and on-site patient financial counseling. Prior to joining Novant Health, Craig was corporate director of Patient Business at Orlando Health.

General Session Speakers continued


Heather Rickgarn, Ph.D., CRCS, I-P, CRCP, I-PAssistant Professor, Southwest Minnesota State University Professor Rickgarn has experience working and teaching on a variety of business and management topics. She has a passion for helping students and provides guidance to help students through advising, internships, experiential programming, and the employment processes. Professor Rickgarn recently completed her Ph.D in Business Administration with an emphasis in Healthcare Administration from Northcentral University. As part of her Ph.D. work, she has quantitatively researched the influences of change theory in the healthcare business office setting. Off-campus, Professor Rickgarn is a consultant specializing in helping healthcare providers and small business owners to bridge the gaps for healthcare revenue cycle and human resource needs.

Tyson Ripley, MBA-MHA, CRCP-IManager, Self-Pay Business office, University of Utah HealthMr. Ripley has been with University of Utah Health for over 11 years. He has been the project lead over several institutional initiatives such as paperless statements, auto pay, and pricing transparency. He has the privilege of managing the Billing Customer Service, Collections, and Preservice Financial Advocate teams.

Barbara Rubino, CRCE-IDirector, Patient Access, Thomas Jefferson University HospitalMs. Rubino is responsible for Scheduling, Verification, Access Services, Cashier, and Charge Coordination. She has been with Jefferson for 35 years and has experience in Quality Assurance Measures, Access Functions, and Billing and Receivables. Barbara is Lean Certified and a Certified Revenue Cycle Executive - Institutional through AAHAM and has completed a host of Leadership Development Courses.

David SheltonChief Executive Officer, PatientMatters Mr. Shelton has worked with the firm since its inception. He has served in senior healthcare management for more than 15 years, with experience in operations, technology development, and manufacturing. His expertise includes delivering business growth, streamlining operational management and generating profitability for PatientMatters and its healthcare clients.

Ed SpiresSolutions Consultant, AccuReg Mr. Spires has over 30 years of healthcare financial management experience in front-end and back-end processes. As Past President and Treasurer of NAHAM, Ed was instrumental in their strong financial position and played an instrumental role in the development of their CHAM and CHAA Certifications. He is committed to the continuous development of Patient Access and transformation of front-end revenue management. Ed is an active participant and speaker at numerous healthcare associations.

John TalagaExecutive Vice President, Healthcare, Flywire Mr. Talaga co-founded OnPlan in 2014 which was acquired by Flywire in 2018. Through this partnership, Flywire became the first all-in-one payment solution to enable providers to process any payment, international or domestic. Prior to OnPlan, John co-founded HealthCom Partners, which was later sold to McKesson, where John led the patient billing and payments business. He has published several articles for healthcare trade journals, and has been a speaker at numerous industry conferences.

Shauna Wardrop, CRCE-IExecutive Director Client Services Director, MedDataMs. Wardrop has been with MedData for 18 years. She works closely with operations and client leadership to ensure clients are receiving the level of services MedData is known for and that the client expects. Prior to joining MedData, she was employed for 20 years by Intermountain Healthcare, working in various capacities including as a director in the central billing office, overseeing several of the special billing and accounts receivable functions of this system; working with the development of a physician division; and also helping to build and implement programs for customer service, management and compliance training.



Penny Weinhold CRCE-I, P, CPC, CHPCDirector, Healthcare Advisory Services, RSM –US, LLCMs. Weinhold has extensive experience in compliance, revenue cycle analysis/operations, best practice review/implementation, system implementation/review, team development and management of turnaround or cash acceleration programs. Prior to joining RSM, Penny worked for the healthcare consulting division of one of the Big Four firms. She has also worked for numerous hospital and physician practice groups at the director level in revenue cycle management. Penny’s experience includes working for a top tier revenue cycle management company where she led new service implementations. Her provider clients included large and mid-sized healthcare systems, children’s hospitals, academic medical centers, community hospitals, county health systems, mental health service programs, hospice, dialysis, physician practice groups and occupational medicine.

Greg WestPresident, Chief Operating Officer, Healthcare Resource Group Greg oversees all aspects of operations as well as business development for HRG since 1999. Greg has over 30 years of healthcare management experience and has experience working for clinics, hospitals, vendors, and insurance carriers. Greg’s expertise includes revenue cycle process improvement, payer contracting, patient collections, leadership, and team building.

April YorkSenior Director Revenue Cycle Administration, Novant Health April has been with Novant Health since 2000 and is responsible for the management of the operational processes in the revenue cycle for 12 acute care facilities, 2 hospice agencies, and multiple imaging centers and surgical centers. These processes include claims processing, payment posting/credit balance management, third-party follow-up, patient accounts receivable management, adjustment and denial processing, managed care payment compliance, self-pay and vendor management and other support services.

Caroline Znaniec, MBA, MSPrincipal, Luna Healthcare Advisors, LLCCaroline consults nationally for advisory practices, large consulting firms, hospitals and provider practices on topics of revenue integrity. Prior, she was the consulting lead for revenue integrity services at Grant Thornton LLP and Navigant Consulting, Corporate Compliance Officer of an integrated health system, and has held other various positions within the healthcare revenue cycle. She has been working in healthcare for over 22 years. She is a graduate of Salisbury University with a BS in Corporate Health, and Wilmington University with a Masters of Business Administration and Masters of Science Management in Health Care Administration. Caroline is Epic certified in Revenue Integrity and a frequent industry speaker.



Tuesday, October 8

6:00pm - 8:00pmRegistration

Wednesday, October 9

7:30am - 4:30pmRegistration

10:00am - 2:00pm Exhibit Hall Open

12:00pm - 1:00pm Buffet Luncheon in the Exhibit Hall Enjoy a delicious buffet luncheon while you network and visit our exhibitors.

1:00pm - 1:15pmAnnual Business Meeting in the Exhibit Hall

1:15pm - 2:30pmAwards Ceremony in the Exhibit Hall

2:30pm - 4:00pm Opening Keynote SessionKeynote Speaker: Patrick Sweeney “Using Fear as Fuel” Patrick covers the surprising ability to use the brain’s autonomic reactions as power and what the newest neuroscience research shows on what fear means for peak performance. He interviewed top neuroscientists, psychologists, CEOs, professional athletes, Navy SEALs, and others to find out how they created a life of courage. What he learned will rock your world. In this inspirational presentation, Patrick will explain why we get stuck in a prison of less-than-peak performance.

4:00pm - 5:00pm First Timer and New Member Reception All new members and first-time ANI attendees are invited to join the AAHAM Board of Directors at a special networking reception in your honor.

5:00pm - 7:30pm Welcome Reception in the Exhibit Hall Join your friends, colleagues, and ANI exhibitors at the opening event of the ANI. Enjoy delicious appetizers as you tour our exhibit booths and learn about the latest products and services available to our industry.

Thursday, October 10


8:15am - 9:00am Certification Breakfast and Certification Awards PresentationAll AAHAM CRCE, CRCP and CRIP cer-tified members are invited to join us as we recognize our newly executive and profes-sional certified members and bestow special achievement awards. This breakfast is open to CRCEs, CRCPs and CRIPs only.

7:30am - 8:45amMorning Break in the Exhibit HallStart your day off right with a light snack while you network with our exhibitors.

9:15am - 10:45amKeynote SessionKeynote Speaker: Lindsay Boccardo“Motivation and the Millennial Mindset: Harnessing a Multigenerational Workforce”The statistics about Millennials taking over the workforce in the next 10 years aren’t new. You’ve probably been hearing about it for a while. It’s all for good reason. Engaging your multi-generational workforce is critical to the success of your business. Using labor statistics, generational research and her experiences in working with Millennials over the past decade, Lindsay will give you a deep dive into her “Four Factors of Millennial Engagement” framework. She will share strategies you can implement immediately to get ahead of the shifting workforce, helping you to maximize the value of generational differences on your team.

11:00am - 12:00pmCONCURRENT SESSIONS

REVENUE CYCLE MANAGEMENT TRACK“Understanding The ‘New’ Veterans Administration: Tips and Recommendations for Best Results” Lori Lipocky, CPCU, Chief Executive Officer, Aspirion Health Resources, LLC The VA is currently in flux as a result of the changes brought on by the Mission Act 0f 2018. Getting paid correctly has become an issue as the volume of veterans being treated at non-VA facilities has been steadily increasing and will continue to do so. This session will address the upcoming changes and best practices for registering and billing these claims, and review the eligibility requirements to successfully collect on these claims.

Get your CEUs!Remember, continuing education units (CEUs) are necessary to maintain your AAHAM certifications. Earn two (2) AAHAM CEUs per EACH educational hour attended.

The AAHAM ANI offers the solutions you need to succeed, no matter what your challenge or experience level. With the ANI’s 4 distinct learning tracks and over 20 sessions, the ANI offers unparalleled education and training to meet every individual’s needs.

Schedule of Events (tentative)


LEADERSHIP PROFESSIONAL DEVELOPMENT TRACK “Transforming Your Reimbursement Organization from Volume to Value” Joe Benardello, Co-founder, Chief Strategy Officer, IKS HealthKevin Conroy, Chief Financial Officer, CareMount Medical As healthcare organizations strive to make the transition to value-based care, they often wrestle with the best ways to ensure their reimbursement operations fully facilitate the move. This presentation follows the journey of CareMount Medical, an independent multispecialty medical group with more than 45 offices located throughout New York State. During the session, the presenters will address how CareMount identified and on boarded new skills and roles to enable the move to value, including care management, data analytics, education and training, quality management and contracting. Joe and Kevin will examine how partnerships led to stronger patient engagement, care reporting and data analysis to foster greater reimbursement. Learn best practices and lessons learned for other organizations looking to revamp their reimbursement efforts to better accommodate and encourage value-based payment.

OPERATIONAL MANAGEMENT TRACK“Practicality and Pitfalls of Payer Contracting”Heather Rickgarn, Ph.D., CRCS, I-P, CRCP, I-P, Assistant Professor, Southwest Minnesota State University In this session, gain a better understanding on what can influence payer contracting and how it can impact the revenue cycle. You will attain insight to payment meth-odology and learn the warning signs to watch for in payer contracts. This session will give you tools to be more comfortable with breaking down payer contracts before signing.

REVENUE ENHANCEMENT TRACK “A More Granular Approach to Revenue Cycle: Digging Deeper into Specialty Reimbursement Niches”Michael Ford, J.D., Chief Development Officer, Medical Reimbursements of America Landmark reform, an uncertain economy, the evolution of the healthcare consumer, and a record number of consolidations are causing great bottom line challenges for hospital leaders. A granular approach to identifying additional sources of revenue is now critical for success. Tightly managing all aspects of the revenue cycle, including specialty reimbursement categories, is no longer a luxury. This presentation delves into the science of specialty reimbursement with a particular emphasis on Motor Vehicle Accidents.

12:15pm - 1:45pmBuffet Luncheon in the Exhibit Hall Enjoy a delicious buffet luncheon while you network and visit our exhibitors.

1:00pm - 1:45pmAward Ceremony in the Exhibit Hall

1:45pm - 2:45pmCONCURRENT SESSIONS

REVENUE CYCLE MANAGEMENT TRACK“A More Granular Approach to Revenue Cycle: Digging Deeper into Specialty Reimbursement Niches”Michael Ford, J.D., Chief Development Officer, Medical Reimbursements of America Landmark reform, an uncertain economy, the evolution of the healthcare consumer, and a record number of consolidations are causing great bottom line challenges for hospital leaders. A granular approach to identifying additional sources of revenue is now critical for success. Tightly managing all aspects of the revenue

cycle, including specialty reimbursement categories, is no longer a luxury. This presentation delves into the science of specialty reimbursement with a particular emphasis on Motor Vehicle Accidents.

LEADERSHIP/PROFESSIONAL DEVELOPMENT TRACK“Putting the Patient Back Into Patient Care” Brandi Nash, Revenue Integrity Consultant, Healthcare Resource Group (HRG)Greg West, President, CEO, Healthcare Resource Group (HRG)Healthcare has been consumed with change and the focus has been more on profitability, and how to maintain it in the ever-changing tide of new regulations, not so much on what’s always best for the patient. Learn the tools to start building the revenue cycle we all desire, a revenue cycle that enhances patient satisfaction and experience, reduce registration denials, reduce authorization denials, and financially secure the account prior to day of services. This presentation brings the energetic and passionate side of the revenue cycle to the practical and practiced side.

OPERATIONAL MANAGEMENT TRACK “Seeing Through Pricing Trans-parency” Caroline Znaniec, Principal, Luna Healthcare Advisors, LLC This session will provide a review and discussion of pricing transparency requirements. Discuss and review the strategies utilized nationally, and the pros and cons to the various approaches. REVENUE ENHANCEMENT TRACK “Speed to Revenue: Personalizing the Patient Financial Experience” Jill Barton, MBA, Vice President of Revenue Cycle, St. Luke’s Cornwall HospitalDavid Shelton, CEO, PatientMatters Collecting payments at the back-end of the revenue cycle from private insurers and government payers is challenging enough for healthcare organizations. Add to the mix a growing consumer payer

Schedule of Events continued


group and the struggle only intensifies. This session will define and illustrate the tactics and processes implemented by St. Luke’s Cornwall Hospital to transform patient financial services into a personalized, patient-centric operation that is generating significant and measurable rewards including accelerated collections, decreased bad debt and an overall enhanced patient experience.

3:00pm - 4:00pmCONCURRENT SESSIONS

REVENUE CYCLE MANAGEMENT TRACK“Revenue Cycle Centralization”Nikki Harper, CRCE-P, FHFMA, CHFP, Vice President Revenue Cycle, Hospitals Sisters Health SystemIn this session, learn about one health system’s journey to revenue cycle excellence. Discuss lessons learned from centralization and system conversion. Learn how to effectively and efficiently consolidate services to save money for the organization and what is new on the horizon for innovation.

LEADERSHIP/PROFESSIONAL DEVELOPMENT TRACK“Responding to Consumerism: Proactive Engagement Increases Satisfaction, Revenue and Loyalty” Craig Pergrem, Senior Director, Customer Service & Onsite Access, Novant Health April York, Senior Director of Revenue Cycle Administration, Novant Health Revenue cycle leaders at Novant Health, a four-state integrated health network in the Southeast, recognize that consumers have a voice and choice in their healthcare services. With a mission to create a remarkable human experience, Novant Health’s customer service teams are proactive and thorough in their pre-service outreach, onsite patient financial engagement and post service follow-up. Learn about Novant Health’s best practices and results for financial performance and patient loyalty.

OPERATIONAL MANAGEMENT TRACK “Defending Your Chargemaster” Rebecca Marsh, Principal Director of Advisory Services – Charge Integrity, nThrive Increasing federal and state regulations are causing many hospitals to struggle to stay current with the ever changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This presentation is designed to define the Chargemaster (CDM) and help you determine next steps to defend your CDM including written criteria, policies and procedures specific to common risk areas in addition to key industry trends that impact CDM structure, price transparency and revenue. Learn the steps to consider when implementing an effective Internal Audit and Monitoring program to ensure compliance and optimize reimbursement long term.

REVENUE ENHANCEMENT TRACK “Denials Management- A Wrin-kle in Time” Kashandra Garnes, MBA, Senior Director, Thomas Jefferson Health University HospitalBarbara Rubino, Director, Patient Access, Thomas Jefferson University HospitalDenial Management is a critical function within the revenue cycle. Timely processing is the lifeline for cash flow. The rules that govern timely payments are complex and ever changing. Unfortunately, too often the front and back ends of the revenue cycle do not collaborate to mitigate these challenges. Find out about the strategies that Thomas Jefferson used in denial prevention that resulted in significant performance improvement.

5:00pm - 7:00pm Networking Reception, “All In Gaming Night”Enjoy networking, Las Vegas style! Always wanted to play, but didn’t know how? Join your AAHAM friends for delicious

appetizers while you network and learn how to play Vegas’ most popular games. Get your game on!

Friday, October 11


8:00am - 9:00amMorning Break in the Exhibit HallStart your day off right with a light snack while you network with our exhibitors.

9:15am - 10:15amCONCURRENT SESSIONS

REVENUE CYCLE MANAGEMENT TRACK“The Good, the Bad and the Ugly, Your Uninsured Population and Its Impact on Your Revenue”Lehua Pate, CRCE-I, Corporate Revenue Cycle Director, Queens Health System Shauna Wardrop, CRCE-I, Executive Client Services Director, MedDataThe Queen’s Health Systems is the largest hospital in the Hawaiian Islands. The hospital sees a complex mix of patient volumes and demographics, including a large amount of international and out of state visitors. It is imperative that The Queen’s Health Systems, and other hospitals like it, can help identify any and all financial resources for its patients in order to offer care as affordably as possible. This presentation will provide an example of one hospital’s journey to find alternative means to help patients get care they desperately need while finding payor resources many healthcare organizations may not have considered.

LEADERSHIP/PROFESSIONAL DEVELOPMENT“Rock Star Results Your CFO Will Applaud” Ed Spires, Solutions Consultant, AccuRegThe relationship between patient access and the CFO is a vital and under leveraged relationship. How can you meet the needs of your CFO? How can you align the goals of your CFO with



your department? This high energy, dynamic presentation will show you how utilizing technology, processes and people to achieve unified goals may be more attainable than you think.

OPERATIONAL MANAGEMENT TRACK “Where’s My Revenue: Identify Leakage and Stopping Loss” Michael Brown, Director, Healthcare Advisory Services, RSM - US, LLC Penny Weinhold CRCE-I, P, CPC, CHPC RSM, Director, Healthcare Advisory Services - US, LLC This session will familiarize you with key breakdown points in the revenue cycle that could be reflective of revenue leakage. Find out where revenue leakage is evident and how to evaluate root causes and their cost to your organizations. This session will demonstrate how data can be effectively used through analysis for identification and monitoring purposes. Learn how to outline an approach and apply methodologies designed for stopping current and future losses to use within your own organizations.

10:30am - 11:30am CONCURRENT SESSIONS

REVENUE CYCLE MANAGEMENT TRACK “When Common Collection Practices Fall Short: How Hospitals Must Change to Address the Patient’s Role as the New Payer” John Talaga, EVP/GM, Healthcare, Flywire Acacia Holmes, System Director of Patient Financial Services, Munson HealthcareMunson Healthcare faced rapidly grow-ing patient responsibility that outpaced their patients’ ability to pay. Munson identified the need to extend better pay-ment terms and options to patients, but the costly mix of the internal call center, early out vendors and loan program proved to fall short of collection goals. This session reviews strategies, consid-erations, and lessons learned as Munson achieved transformative improvement in their collection model and performance

by deploying a digital automation solu-tion.

LEADERSHIP/PROFESSIONAL DEVELOPMENT TRACK“Leveraging Predictive Analytics to Create an Optimized Patient Financial Experience While Increasing Collections”Christine Fontaine, Sr. Director, Solution Consulting, Waystar Providers are looking for ways to auto-mate manual processes, such as presump-tive charity eligibility to align with 501(r) regulations and to improve their patient pay collections both internally and across their vendor network. Learn how provid-ers are enabling technology to automate tracking and auditing of activity, commis-sions and performance of their vendors. Hear how they have enabled processes to make certain that vendors are adhering to their policies and alleviated the issue of accounts getting stalled. This session will focus on real life examples of clients that have maximized collections and improved their patient financial experience by em-bracing technology along with process improvement efforts.

REVENUE ENHANCEMENT TRACK “Denials Management- A Wrinkle in Time” Kashandra Garnes, MBA, Senior Director, Thomas Jefferson Health University HospitalBarbara Rubino, Director, Patient Access, Thomas Jefferson University HospitalDenial Management is a critical function within the revenue cycle. Timely process-ing is the lifeline for cash flow. The rules that govern timely payments are complex and ever changing. Unfortunately, too often the front and back ends of the rev-enue cycle do not collaborate to mitigate these challenges. Find out about the strat-egies that Thomas Jefferson used in denial prevention that resulted in significant performance improvement.

11:30am - 1:00pmBuffet Luncheon in the Exhibit Hall Enjoy a delicious buffet luncheon while you network and visit our exhibitors.

1:00pm - 2:30pmPanel Discussion“Price Transparency” This year, AAHAM addressed Price Transparency as one of our key issues for discussion with our Congressional Leaders at Legislative Day in Washington D.C. This topic impacts all providers of care. With no roadmap or best practice standard currently identified, this panel will bring together multiple subject matter experts on the topic. Various provider types will discuss their “best practice” approach to the operational implementation of this issue as well as strategies for communication with consumers. In addition, the panel will address how to use this topic for other organizational objectives, like marketing, communication and improved financial transparency.Panelists: Keith Beck, CRCE-I, Director of Revenue Cycle, OSS Health Jenni McConville, Patient Accounts Supervisor, Community HospitalTyson Ripley, MBA-MHA, CRCP-I, Manager, Self-pay Business Office, University of Utah HealthCaroline Znaniec, MBA, MS, Principal, Luna Healthcare Advisors, LLC Moderator: George Buck, President, Emeritus, Frost-Arnett Company

2:30pm - 3:30pm Closing Keynote SessionKeynote Speaker:Paul Miller, PPC, LCPMiller/Wenhold Capitol Strategies, LLC“Healthcare, Politics, and Trump: Separating the Politics From the Policy”Today’s presentation will focus on the health-care issues critical to the industry and at the forefront of the AAHAM legislative agenda. We will also look at the politics that goes into whether AAHAM is successful or not.



Experience Las Vegas Las Vegas continues to build upon its reputation as a vibrant show-case for the extraordinary. This is the city that attracts more than 38 million visitors a year by offering the grandest hotels, the biggest stars in entertainment, the highest caliber of award-winning chefs and master sommeliers, and, of course, the brightest lights. Draw-ing an influx of designers and upscale specialty boutiques, Las Vegas has become one of the premium world-class shopping destinations in the country. While planning an evening of entertainment, look to the growing roster of gourmet restaurants and unparalleled wine and food adventures in Las Vegas. A host of fine dining and lifestyle magazines including Bon Appetit, Wine Spectator, Gourmet and Esquire, have honored the city for its fantastic fare and hailed individual restaurants for their exquisite cuisines. For additional information visit www.visitlasvegas.com.

Caesars Palace Hotel and CasinoThis classic, Roman-themed casino hotel is right on the famed “Vegas Strip” between the Bellagio and the Mirage hotels. El-egant rooms are housed in 6 towers and come with WiFi, marble accents and designer bath products. Perks include a world famous casino, a coliseum-inspired performance venue with headliner entertainment, multiple pools, the fabulous “Forum Shops” for shopping, a fountain show, nightclubs, a spa, a gym and famous signature restaurants like Nobu, Gordon Ramsey’s, Beijing Noodle, Mesa Grill, Carmine’s, Old Homestead just to name a few! Plan to arrive early and stay late!

Hotel AccommodationsAttendees are responsible for making their room reservations direct-ly with the Caesars Palace hotel. We expect to sell out quickly and early reservations are encouraged to ensure sleeping rooms at our special, low ANI rates: $199 single/double occupancy. For reserva-tions, call 866.227.5944 and reference AAHAM. Hotel reservations must be made by September 6, 2019 to get our special discounted group rate! Please only make your ANI hotel reservations directly with the Caesars Palace hotel. There are unscrupulous non-AAHAM endorsed companies out there trying to get your business. Your patronage of this official ANI hotel makes it possible for AAHAM to secure the space needed for this event at a greatly reduced price.

You may be contacted by these “pirates” with offers for discounted hotel rooms. They try to convince you the offer is made on behalf of AAHAM, even using the AHAM logo. This is not true. These pirates may tell you the hotel is sold out or rooms are limited. Other deceptive tactics include distributing emails or promotional materials that appear to be issued by AAHAM.

If you are contacted by someone asking if you need a room at the AAHAM ANI, even if they say they represent AAHAM, please get as much information as you can; the name of the company, the person’s name, email address and phone number, then contact

AAHAM’s Conference Manager, Danielle Burns @ [email protected]. Unless you have initiated the communication, please do not provide anyone with your personal information, especially your credit card number.

Your patronage of this official ANI hotel makes it possible for AAHAM to secure the space needed for this event at a greatly reduced price

Attire:Attire for the ANI is business casual and casual for the Thursday networking reception.

Networking Events

Welcome Reception and Opening of the Exhibit Hall

Start the ANI off right at the welcome reception and celebrate the grand opening of the AAHAM exhibit hall, Wednesday, October 9th. Enjoy entertainment, cocktails, and appetizers while you mingle with friends, make new acquaintances and network with colleagues while you tour exhibit booths offering the latest in products and services.

All In Gaming NightEnjoy networking Las Vegas Style! Always wanted to play, but didn’t know how? Join your AAHAM friends and learn how to play Vegas’ most popular games on Thursday, October 10th. Get your game on!

Important Information


ANI Exhibitors (to date)

A sincere “Thank You” to our ANI sponsors for their generosity:

ApprioHealthConference Mobile App

NHI Billing ServicesAAHAM Board of Directors Meeting

MyCare FinanceNetworking Reception Entertainment

Alltran

American Hospital Directory

Aspirion Health Resources

Avadyne Health

Cascade Capital, LLC

CBIZ KA Consulting Services, LLC

Centauri Health Solutions

Collect Rx LLC

EnableComp

Flywire

Focus One

Global Credit Solutions AG

Harris & Harris, Ltd.

HCFS, Inc.

HELP Financial

IC System

Kemberton

KeyBridge Medical Revenue Care

Magnet Solutions

MDocHaus

Medical Reimbursements of America

Nationwide Credit Corporation

NRA Group LLC

OVAG International

PatientMatters, LLC

Professional Finance Company

Progressive Management Systems

PSB/MARS

Rectangle Health

Resource Corporation of America

Revspring

RGL Associates, Inc.

RxNT

S&P Consultants, Inc.

SSI Group, The

Sunbelt Medical International

TruBridge

Xtend Healthcare


I am a national member of AAHAM: o Mbr. #______________________

First Name:_________________________________ Last Name: _________________________________

Name on Badge (if different):_______________________________________________________________

Title:__________________________________________________________________________________

Company/Facility:________________________________________________________________________

Address:_______________________________________________________________________________

City:_________________________________________ State:_________________ Zip:_______________

Day Phone:___________________________________ Mobile: __________________________________

Email:_________________________________________________________________________________

Emergency Contact:_____________________________ Phone:__________________________________

CONCURRENT SESSIONSPre-registration for all concurrent sessions is required as seating is limited. Please rankyour selections in order of preference 1 = first choice, 2 = second choice.

Thursday, October 10th 11:00am – 12:00pm___ Understanding the New Veterans Administration: Tips and Recommendations for Best Results

___ Transforming Your Reimbursement Organization from Volume to Value

___ Practicality and Pitfalls of Payer Contracting

___ A More Granular Approach to Revenue Cycle: Digging Deeper into Specialty Reimbursement

Niches

Thursday, October 10th 1:45pm – 2:45pm___ A More Granular Approach to Revenue Cycle: Digging Deeper into Specialty Reimbursement

Niches___ Putting the Patient Back Into Patient Care___ Seeing Through Pricing Transparency

___ Speed to Revenue: Personalizing the Patient Financial Experience

Thursday, October 10th 3:00pm – 4:00pm___ Revenue Cycle Centralization___ Responding to Consumerism: Proactive Engagement Increases Satisfaction, Revenue and

Loyalty___ Defending Your Chargemaster___ Denials Management- A Wrinkle in Time

Friday, October 11th 9:15am – 10:15am___ The Good, the Bad and the Ugly, Your Uninsured Population and Its Impact on Your Revenue___ Rock Star Results Your CFO Will Applaud___ Where’s My Revenue: Identifying Leakage and Stopping Loss

Friday, October 11th 10:30am – 11:30am___ When Common Collection Practices Fall Short: How Hospitals Must Change to Address the

Patient’s Role as the New Payer___ Leveraging Predictive Analytics to Create an Optimized Patient Financial Experience While

Increasing Collections___ Denials Management- A Wrinkle in Time

Friday, October 11th 1:00pm – 2:30pm___ Panel Discussion: Price Transparency

Please check: o First Time Attendee o CRCE-I o CRCE-P o CRCP-I o CRCP-P

o CRCS-I o CRCS-P o CRIP o CCT

How did you hear about the ANI? o Email o LinkedIn o Journal o Social Media

o Other ___________________________________

REGISTRATION FEESFull registration receives one complimentary ticket to all events

Full Registration AAHAM Non-Member

By August 2 $ 690 $ 840 $ ________

By Sept 13 $ 790 $ 940 $ ________

By Sept 27 $ 890 $ 1,040 $ ________

Sept 28 - Onsite $ 990 $ 1,140 $ ________

One Day Registration $ 400 $ 550 $ ________

Please check: o Wednesday o Thursday o Friday

Total Registration Due $ ________

Join today and take the membership rate!

GUEST TICKETS REQUESTED

___ Wednesday Welcome Reception @ $75 each $ ________

___ Thursday Break @ $25 each $ ________

___ Thursday Luncheon @ $85 each $ ________

___ Thursday All In Gaming Night @ $125 $ ________

___ Friday Break @ $25 each $ ________

___ Friday Luncheon @ $85 each $ ________

I will receive a complimentary registration if I am (check one):

o Executive Committee Member o Committee Chairperson

o Past National President o Speaker

PAYMENT

o Check – payable to AAHAM

o VISA o MasterCard o American Express

Credit Card #:______________________________________________________

Exp. Date: ______/______ Verification Code: ______ Billing Zip Code:_________

Name on Card: _____________________________________________________

Signature: __________________________________________________________

ONLINE REGISTRATION IS ENCOURAGED: WWW.AAHAM.ORGMAIL FORM TO:AAHAM11240 Waples Mill Road, Suite 200Fairfax, VA 22030703.281.4043 x 4Online: www.aaham.orgMake Checks Payable to: AAHAMNo Cancellations will be accepted after September 16, 2019. Cancellations prior to this date will be subject to a $100.00 administrative fee. All cancellations must be in writing. Refunds will not be given for no-shows at the conference. If you are unable to attend and have already registered, you may substitute someone in your place for a fee of $100.00. Please submit changes in writing with payment. Registrations will not be processed without payment.The registration rate is determined by date of receipt of payment. We encourage you to register online at www.aaham.org.

Please PRINT or TYPE information exactly as it should appear on your badge. Each attendee must complete a separate registration form.Note: Confirmations will be emailed.

REGISTER ONLINE AT WWW.AAHAM.ORG

2019 ANI Registration FormOctober 9-11, 2019

October 9-11, 2019 Las Vegas, Nevada


AAHAM’s Mission

To provide education, certification, networking, and advocacy for healthcare revenue cycle professionals.

ABOUT AAHAMThe American Association of Healthcare Administrative Management (AAHAM)

is a national professional association of thirty chapters and over 3000 healthcare revenue cycle professionals from hospitals, clinics, billing offices, allied vendors, physicians and multi physician groups. AAHAM members direct the activities of the thousands of people who are employed in the healthcare industry.

AAHAM is the preeminent professional organization for revenue cycle profes-sionals and is known for its prestigious certification and educational programs; professional development of its members is one of the primary goals of the associa-tion. AAHAM is also recognized for its quarterly journal, The Journal of Healthcare Administrative Management and its Annual National Institute. AAHAM actively represents the interests of its members through a comprehensive program of legisla-tive and regulatory monitoring and participation in industry groups.

Important Information on “AAHAM: ALL IN”

• A separate registration form must be submitted for each attendee, but not for accompanying spouse, child, or guest listed on the registration form.

• A name badge is required for entrance to all planned educational and social functions and the exhibit hall. Name badges and tickets, including those purchased for spouses and guests, will be included with your registration materials upon arrival.

• Membership will be verified for all individuals who pay the member regis-tration fee. Please be sure that you are a current member to not delay the processing of your registration.

• Remember we offer two easy and convenient ways to register: 1. Online: www.aaham.org 2. Mail: AAHAM Registration Department AAHAM National Office 11240 Waples Mill Road, Suite 200 Fairfax, VA 22030 703.281.4043 phone 703.359.7562 fax

www.aaham.org

AAHAM NationalOffice Staff

Executive Director Sharon R. Galler, CMP703.281.4043 x [email protected]

Operations and Membership Director Moayad Zahralddin703.281.4043 x 4 [email protected]

Conference ManagerDanielle Burns703.281.4043 x 1 [email protected]

Certification Director Matthew Hundley703.281.4043 [email protected]

Certification ManagerJulie Tiffany703.281.4043 x [email protected]

Conference RegistrarKristen Reamy703.281.4043 x [email protected]

Art DirectorChristopher [email protected]

Education Committee

Amy Mitchell, CRCE-I2nd Vice President

Catherine (Kate) Clark, CRCE-IChair, Maryland Chapter

George BuckTennessee Music City Chapter

Karen Clark, CRCSMaine Pine Tree Chapter

Jill HeydenSouth Dakota Rushmore Chapter

Steve Keppner, CRCE-PMissouri Hawthorn Chapter

Lisa Laudeman, CRCE-I, PPennsylvania Keystone Chapter

Jenni McConville, CRCS,-I, CRCP-INebraska Aksarben Chapter


October 21-23, 2020Sheraton New Orleans, New Orleans, Louisiana

AAHAM Future ANI Dates and Locations

October 13-15, 2021Hilton Baltimore

Baltimore, Maryland

2019 registration brochure4 aaham ani 2019 – all inpatrick sweeney patrick has been called one the...

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