202 learning by collaborating — tools to drive training
TRANSCRIPT
Using Social Media and Collaboration
May 12 & 13, 2011
202
Learning by Collaborating —Tools to Drive Training Results
Dean Pichee, BizLibrary
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 1Training Results – Dean Pichee, BizLibrary
Learning by Collaborating: Tools to Drive Training
Results
Dean PicheePresident & CEO
BizLibraryMay 12, 2011
Dean Pichee
President & CEO, BizLibrary
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 2Training Results – Dean Pichee, BizLibrary
POLL #1
poll question
POLL #2
poll question
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 3Training Results – Dean Pichee, BizLibrary
POLL #3
poll question
Training Content• Leadership• Sales & Service• Legal Compliance • Desktop Computing• And more!
Variety of Formats: • 1‐hour e‐learning• 2‐4 hour e‐learning• Streaming Videos• Simulations• E‐books• Reference Materials
Technology• LMS• Performance
Management • Learning Collaboration
Tools
Service• Implementation
Support• Needs Analysis• ROI • Technical Support• Professional Services
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 4Training Results – Dean Pichee, BizLibrary
• What is Training 2.0?• Collaboration Tools• How to take advantage of
these tools for training & development
• Effective Methods to increase engagement
What we’ll cover:
Training 1.0
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 5Training Results – Dean Pichee, BizLibrary
• Expensive and inconvenient• Getting people together for a class or
workshop • Just‐in‐case vs. Just‐in‐time
Challenges of Training 1.0
How do people learn at work?
On‐the‐Job
34%
Interaction with co‐workers
19%
Company provided training
10%
Mentor 10%
Source: Capital Works LLC
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 6Training Results – Dean Pichee, BizLibrary
I know
I can do
I adopt and adapt
5%
20%
75%
Formal Learning
InformalLearning
How do people learn at work?
Source: Time to Performance, Sally Anne Moore, Digital Equipment Corporation
Real learning >> the state of being able to adopt and adapt what you know and can
do—what you have acquired through formal learning—under a varying set of
informal circumstances
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 7Training Results – Dean Pichee, BizLibrary
POLL #4
poll question
Training 2.0
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 8Training Results – Dean Pichee, BizLibrary
Learning
Learner Driven
SocialSocial
AdaptiveAdaptiveAdaptive
Performance
On Demand
On Demand
On Demand
In the long history of humankind (and animal kind, too) those who have learned to collaborate and improvise most effectively have prevailed.
Charles Darwin
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 9Training Results – Dean Pichee, BizLibrary
Training 2.0
Spending Learning
Formal Learning
Informal Learning
<<<<
<<<<
Web 1.0
Web 2.0
webmaster
website internet users
internet userscontributors
Social network
website
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 10Training Results – Dean Pichee, BizLibrary
EmailIn 2009 an estimated 800 million people
used email globally to communicate
The IntranetIn 2009 the NYT estimated that more than 17,000 companies actively used SharePoint as an internal intranet
Instant MessengersIn 2010, Skype alone has over 541 million users, showing widespread adoption of
chat‐like tools. Wikis and BlogsIn 2009, five of the top ten fortune 500 companies had public blogs. Wal‐Mart, Chevron, General Motors, Ford and Bank of America.
Virtual ConferenceWebEx alone boasted 3 million users
who count on staying connected through video conferencing. .
Application Sharing ProgramsIn Feb. 2010, Dropbox had 4 million users with 32.7% of those users in the U.S.Microblogging & Activity
StreamsIn 2010, Starbucks had close to 7 million
fans on Facebook.
<<<<
<<<<
<<<<
<<<<
<<<<
<<<<
<<<<
Collaboration Tools
Source: Socialcast Inc. 2011
Blogs
• Generate & share Knowledge
• Often focused on a particular topic
• Networks, group projects, etc.
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 11Training Results – Dean Pichee, BizLibrary
Wikis
• Website that allows users to add, delete, or edit content
• Collaborate with SMEs
• Group Projects
RSS Feeds
• Regular updates from internal and external sites
• Many news‐related sites, weblogs and other online publishers syndicate their content as an RSS Feed
• Saves time searching multiple sites
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 12Training Results – Dean Pichee, BizLibrary
File Sharing
• Group discussion of shared presentations
• Embedding of presentations in sites and blogs
• Maintain stock of training photos
Video Sharing & Podcasting
• Demonstrate skills on video for easy referral
• Video or audio updates with news and information
• Record workshops and formal training sessions
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 13Training Results – Dean Pichee, BizLibrary
Social Bookmarking
• Users save their favorite webpages online
• Share bookmarks with others
• See what others are bookmarking
• Access bookmarks from any computer
Microblogging
• Form of blogging with brief text updates or links
• Popular platform for marketing and public relations
• Leading social networking sites have their own microblogging features
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 14Training Results – Dean Pichee, BizLibrary
Social Networking
• Online community created for users to connect, communicate and share
• Informal learning through online conversations
• Connect with staff globally
Top Training 2.0 Tools10
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 15Training Results – Dean Pichee, BizLibrary
Learning Communities
• Performance Support
• Discussion Forum
• Collaborate with SME’s
• Shared experiences and skills application
• Industry news and knowledge
New Employee On‐Boarding• ILT and E‐learning: core concepts and processes
• Learning Communities: ask questions, industry knowledge, problem solving
• Wikis: glossary of terms, company history
• Blogs: leaders and trainers provide contextual info.
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 16Training Results – Dean Pichee, BizLibrary
Leadership Development
• ILT and E‐learning: streaming videos and highly focused content from industry leaders
• Learning Community: advice and application of skills
• Blogs and podcasts: current leaders share expertise and experience.
Sales Readiness
• ILT and E‐learning: core concepts and processes
• Learning Communities: ask questions, industry knowledge, problem solving
• Wikis: glossary of terms, company history
• Blogs: leaders and trainers provide contextual info.
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 17Training Results – Dean Pichee, BizLibrary
POLL #5
poll question
Source: Social Media: The Millennial Perspective, ASTD 2010
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 18Training Results – Dean Pichee, BizLibrary
Tips for Building a Training 2.0 Culture
51.Explore & Experiment2.Start Low & Slow3.Find a Senior Champion4.Integrate & Blend Whenever Possible
5.Set Success Criteria / New Metrics
ToolsBlogs:WordpressAmplifyBloggerEdublogsType Pad
Wikis:Google SitesPBWorksWikispaces
RSS Feed Tools:Google ReaderWebRSS
Social Networking:FacebookLinkedIn
Filesharing:SlideshareFlickrGoogle Docs
Video & Audio Sharing:YouTubeViddlerVimeoiTunes
Social Bookmarking:DeliciousDigoStumbleupon
Microblogging:TwitterYammer
Using Social Media and CollaborationMay 12 & 13, 2011
Session 202 – Learning by Collaborating — Tools to Drive Page 19Training Results – Dean Pichee, BizLibrary
questions?
For Additional Info.
www.bizlibrary.com
888.432.3077
Thank you!
Dean Pichee
888.432.3077 ext. 106