2020-04-30 moving to e-commerce in the isolation...
TRANSCRIPT
LIVE WEBINAR by IVAN CHANG 30 APRIL 2020 | THURSDAY | 12.30PM - 2.00PM
Moving to e-Commerce in The Isolation Economy: Resources & Solutions to help Retailers embrace e-Commerce including Government Grants & Support
Jointly Organised By
https://isolation.sg/ 2
• The information provided in this webinar is meant only for the intention of education and learning. You should seek independent legal and accounting advice before conducting any business or investment decision.
• All efforts have been taken to ensure the information provided in this webinar is accurate as of publication date.
• The author(s) reserve all rights in the material provided.
Safe Harbour Statements
https://isolation.sg/ 4
SGTech is a premier trade association for the tech industry in Singapore. Within a rapidly evolving technology landscape, SGTech strives to create an ecosystem that anticipates trends and develops sustainable initiatives to strengthen the community and help the industry grow.
SGTech’s over 900 members range from innovative start-ups, vibrant small and medium-sized enterprises to top multinational corporations that leverage technology as a core driver of their business.
https://isolation.sg/ 5
A SGTech Community Effort to Support SMEs & Startups in Singapore
https://isolation.sg/
Toolbox Webinar Course
https://isolation.sg/ 6
• SGTech has put together a curated list of off-the-shelf software and solutions for Singapore SMEs to adopt in The Isolation Economy. These solutions are targeted towards helping SMEs survive the current crisis and transform their business for the future.
• 1.15PM
• AmazonLazadaShopeeQoo10CarousellFirstComiFoundariesShopmatic
https://isolation.sg/ 7
Webinar• Collection of 10 Webinars
• From Cyber Security to Working from Home
• We will be back in Mid May 2020!
https://isolation.sg/ 8
• Please help us help SMEs in Singapore by filling up the post webinar industry survey
• Results will be shared with the relevant Government agencies and for future policies suggestion
• We are stronger together
• Post Webinar Industry Survey will automatically open once you end the webinar
The Industry Survey: Very Important
https://isolation.sg/ 9
Webinar Recording, Slides and Q&A
Slides Recording Q&A
Webinar slides will be available for download and
circulation on https://isolation.sg/
Link will be emailed out to all participants
A recording of this webinar will be available 2 hours after the live session for
playback and viewing
Link will be emailed out to all participants
Live Q&A will be conducted via Zoom’s Q&A
functionality
Kindly add your questions and a selection will be
answered
https://isolation.sg/
https://isolation.sg/ 10
STAY HOME SAVE LIVES
https://isolation.sg/ 11
Agenda for Webinar
1
2
Welcome to the e-Commerce World
Getting Started
3 Enterprise Singapore Sharing on Support & Grants
https://isolation.sg/
1
Welcome to the e-Commerce World
12
https://isolation.sg/ 13
This is a Global Narrative
Pre COVID-19: e-Commerce is just “15%” of addressable retail
Source: US Census
https://isolation.sg/ 14
e-Commerce is here to stay
Countries are going at a different clip rate
Source: McKinsey Global
https://isolation.sg/ 15
Evolving trends of e-Commerce
https://isolation.sg/ 16
e-Commerce in South East Asia
Source: Google/Temasek
https://isolation.sg/ 17
What do you think is the % of e-Commerce to addressable retail in
Singapore?
https://isolation.sg/ 18
Singapore e-Commerce to Addressable Retail
Total Addressable Retail: $37.5bn
e-Commerce: $1.9bn
Source: SingStat with Google/Temasek
Pre COVID-19
5%
https://isolation.sg/ 19
In focus: Singapore
Source: Hootsuite
https://isolation.sg/ 20
In focus: Singapore
Source: Hootsuite
https://isolation.sg/ 21
This is a Promotion Driven World
Source: Hootsuite
https://isolation.sg/ 22
Post COVID-19
e-Commerce Penetration will be Sticky
Source: McKinsey Global
https://isolation.sg/
2
Getting Started
23
https://isolation.sg/ 24
Many Modes of Access
App Based and C2C
e.g. Carousell
Platform Based
e.g. Amazon / Lazada / Shopee / Qoo10
Self Run
e.g. Shopify
https://isolation.sg/ 25
Factors to Consider
Customer Relationship Marketing Access Fulfilment
https://isolation.sg/
3
Enterprise Singapore Sharing on Support & Grants
26
E-Commerce Booster Package
Sharing at SBF-SMEs Go Digital: Industry Forum for Retail30 April 2020
E-Commerce Booster Package
E-commerce for domestic market – Singapore E-Commerce Programme • Retailers can embark on this initiative with one of the four eCommerce platform partners (i.e. Amazon, Lazada,
Shopee and Qoo10) who will provide solution offerings to retailers to catalyse on-boarding, and also to build digital marketing capabilities to ensure sustainability in the long-term.
• These platforms will help and support retailers to curate and list their products online, perform fulfilment and delivery of orders, participate in promotion campaigns and perform basic data analytics of their sales.
• Each eligible SME retailer will receive a one-time support for up to 90% of the qualifying costs, capped at $9,000.
E-Commerce for overseas market – Multichannel E-Commerce Programme • SMEs can also tap on the on-going MEP, launched in Nov 2019, for support for overseas markets. The support level
has been enhanced from 70% to 90% till 30 September 2020.
• Curated solution providers on the MEP Programme will help retailers to list and sell their products on multiple overseas e-marketplaces.
Manpower support: SMEs on this initiative are also eligible for up to 90% support of qualifying manpower cost for three headcounts for three months, through the Enterprise Development Grant
To help SME retailers diversify their sales channels and revenue streams
How to applyRetailers can directly contact the appointed e-commerce platforms listed below for more information on their service offerings:
PARTNER CONTACT DETAILS
Amazon Anna Ngyuen [email protected]
Lazada Singapore
Derrick See [email protected]
Shopee Jenny Chan [email protected]
Qoo10 Hagen Soh [email protected]
PARTNER CONTACT DETAILS
CombineSell Loh June Yong [email protected]
SELLinALL Cindy Chiah [email protected]
Synagie Gordon Lee [email protected]
Vinculum Krishna [email protected]
E-commerce for domestic market – Singapore E-Commerce Programme
E-Commerce for overseas market – Multichannel E-Commerce Programme
This material contains confidential and/or official information. The terms and conditions governing its use can be found at www.enterprisesg.gov.sg/Terms-of-Use.
Thank You
https://isolation.sg/ 31
• Please help us help SMEs in Singapore by filling up the post webinar industry survey
• Results will be shared with the relevant Government agencies and for future policies suggestion
• We are stronger together
• DO IT NOW
• NOW NOW
• LIKE RIGHT NOW
The Industry Survey: Very Important
LIVE WEBINAR by IVAN CHANG 30 APRIL 2020 | THURSDAY | 12.30PM - 2.00PM
Moving to e-Commerce in The Isolation Economy: Resources & Solutions to help Retailers embrace e-Commerce including Government Grants & Support
Jointly Organised By
LIVE WEBINAR by SGTECH SEC CHAPTER 30 APRIL 2020 | THURSDAY | 1.15PM - 2.00PM
The Isolation Economy SMEs Solution Toolbox: Off-the-shelf Software and Solutions by Singapore's ICT Firms