2021 local government community satisfaction survey state … · 2021. 7. 5. · the victorian...

2021 Local

Government

Community

Satisfaction Survey

State-wide Report

Coordinated by the Department of Jobs,

Precincts and Regions on behalf of

Victorian councils

Contents

2

Background and objectives 4

Key findings and recommendations 5

Detailed findings 13

Overall performance 14

Customer service 31

Communication 40

Council direction 45

Individual service areas 52

Community consultation and engagement 53

Lobbying on behalf of the community 57

Decisions made in the interest of the

community

61

Condition of sealed local roads 65

Informing the community 69

Condition of local streets and footpaths 73

Traffic management 77

Parking facilities 81

Enforcement of local laws 85

Family support services 89

J00967 Community Satisfaction Survey 2021 – State-wide

Elderly support services 93

Disadvantaged support services 97

Recreational facilities 101

Appearance of public areas 105

Art centres and libraries 109

Community and cultural activities 113

Waste management 117

Business and community development and

tourism

121

General town planning policy 125

Planning and building permits 129

Environmental sustainability 133

Emergency and disaster management 137

Planning for population growth 141

Roadside slashing and weed control 145

Maintenance of unsealed roads 149

Business and community development 153

Tourism development 157

Response to Covid-19 161

Contents

3


Detailed demographics 165

Appendix A: Index scores, margins of error

and significant differences

173

Appendix B: Further project information 178

Background and objectives

4

The Victorian Community Satisfaction Survey

(CSS) creates a vital interface between councils

and their communities.

Held annually, the CSS asks the opinions of local

people about the place they live, work and play and

provides confidence for councils in their efforts

and abilities.

Now in its twenty-second year, this survey provides

insight into the community’s views on:

• councils’ overall performance, with benchmarking

against State-wide and council group results

• value for money in services and infrastructure

• community consultation and engagement

• decisions made in the interest of the community

• customer service, local infrastructure, facilities,

services and

• overall council direction.

When coupled with previous data, the survey provides

a reliable historical source of the community’s views

since 1998. A selection of results from the last ten

years shows that councils in Victoria continue to

provide services that meet the public’s expectations.

Serving Victoria for 22 years

Each year the CSS data is used to develop this State-

wide report which contains all of the aggregated

results, analysis and data. Moreover, with 22 years of

results, the CSS offers councils a long-term measure of

how they are performing – essential for councils that

work over the long term to provide valuable services

and infrastructure to their communities.

Participation in the State-wide Local Government

Community Satisfaction Survey is optional.

Participating councils have various choices as to the

content of the questionnaire and the sample size to be

surveyed, depending on their individual strategic,

financial and other considerations.


Key findings and

recommendations

5

State-wide performance – at a glance

6Note: Net differentials are calculated based on the un-rounded importance and performance scores, then rounded to the nearest whole

number, which may result in differences of +/-1% in the importance and performance scores and the net differential scores.


Overall council performanceResults shown are index scores out of 100.

Metropolitan 67

State-wide 61

Interface 59

81

45

79

51

81

56

-36-27 -25

73

73

73

Top 3 performing areas

Top 3 areas for improvement

Unsealed roads Slashing & weed

control

Community

decisions

PerformanceImportance Net differential

Regional Centres 60

Large Rural 58 Small Rural 60

Art centres and libraries

Appearance of public areas

COVID-19 response

Summary of core measures

7

Index scores


71

71

7270 69 69

70 71 70 70

5555 54

53

53

56

54

57

60 60 61 60 59 59 59 60

58

61

57 57

5756

5455 55

56 5556

57

5554

54 5455

53

56

72

71

7372

7071

7068

65

69

52 53 53 5351

53 52 5351

53

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Waste

management

Sealed

local

roads

Consultation &

engagement

Customer

service

Overall

council

direction

Overall

performance

Community

decisions

Summary of core measures

8

Core measures summary results (%)

11

9

8

13

23

32

39

30

32

34

42

35

34

32

32

28

20

17

10

15

13

15

8

8

4

6

6

9

4

6

2

8

9

1

3

1

Overall performance

Consultation & engagement

Community decisions

Sealed local roads

Waste management

Customer service

Very good Good Average Poor Very poor Can't say

18 63 13 5Overall council direction

Improved Stayed the same Deteriorated Can't say


Services State-wide

2021

State-wide

2020

Highest

score

Lowest

score

Overall performance 61 58 Aged 18-34 years Aged 50-64 years

Value for money 54 -Aged 18-34 or 65+

yearsAged 50-64 years

Overall council direction 53 51 Aged 18-34 years Aged 50-64 years

Customer service 70 70Women, Aged 65+

years

Men, Aged 35-49

years

COVID-19 response 73 -Aged 65+ years,

WomenAged 50-64 years

Appearance of public areas 73 72 Aged 18-34 years Aged 35-64 years

Art centres & libraries 73 74 Aged 65+ years Aged 18-34 years

Emergency & disaster mngt 71 68Aged 18-34 or 65+

years, WomenAged 50-64 years

Recreational facilities 71 70 Aged 65+ years Aged 35-49 years

Elderly support services 69 68 Aged 65+ years Aged 35-49 years

Waste management 69 65 Aged 65+ years Aged 35-64 years

Summary of State-wide performance

9Significantly higher / lower than State-wide 2020 result at the 95% confidence interval.

Please see Appendix A for explanation of significant differences.


Services State-wide

2021

State-wide

2020

Highest

score

Lowest

score

Family support services 66 66 Aged 65+ years Aged 18-34 years

Community & cultural 65 68 Aged 65+ years Aged 18-34 years

Enforcement of local laws 64 63 Aged 18-34 years Aged 50-64 years

Disadvantaged support serv. 63 60Men, Aged 65+

years

Women, Aged 35-49

years

Environmental sustainability 62 60Aged 18-34 or 65+

years, MenAged 50-64 years

Tourism development 62 62Aged 18-34 or 65+


Bus/community dev./tourism 61 59 Aged 65+ years Aged 35-64 years

Informing the community 60 59 Aged 18-34 years Aged 50-64 years

Business & community dev. 60 59 Aged 18-34 years Aged 35-64 years

Local streets & footpaths 59 58 Aged 18-34 years Aged 50-64 years

Traffic management 59 58 Aged 18-34 years Aged 35-64 years



Please see Appendix A for explanation of significant differences..


Services State-wide

2021

State-wide

2020

Highest

score

Lowest

score

Parking facilities 58 55 Aged 18-34 years Aged 50+ years

Sealed local roads 57 54Aged 18-34 or 65+


Community decisions 56 53 Aged 18-34 years Aged 50-64 years

Consultation & engagement 56 55 Aged 18-34 years Aged 50-64 years

Town planning policy 55 54 Aged 18-34 years Aged 50-64 years

Lobbying 55 53 Aged 18-34 years Aged 50-64 years

Population growth 53 51 Aged 18-34 years Aged 35-49 years

Planning & building permits 51 51 Aged 18-34 years Aged 50-64 years

Slashing & weed control 51 49 Aged 18-34 years Aged 50-64 years

Unsealed roads 45 44 Aged 65+ years Aged 50-64 years



Please see Appendix A for explanation of significant differences..


Focus areas for the next 12 months

12

The appearance of public areas and arts centres and libraries remain the best performing

areas for Victorian councils. Perceptions of performance on most service areas and of

overall council performance have improved in the past year after declines in 2020 – most

markedly on waste management. Performance on community and cultural activities has

declined for all council groups amid the long COVID-19 lockdowns and restrictions on

public gatherings, although the COVID-19 response is highly rated.

Overview

Victorian Councils should focus on maintaining and improving performance in the

individual service areas that most influence perceptions of overall performance. State-

wide, these remain: council decisions made in the interest of the community, town

planning, and the condition of sealed local roads (excluding those managed by VicRoads).

These are currently among councils’ lower performing areas State-wide.

Key influences on

perceptions of overall

performance

Metropolitan councils continue to perform most strongly, ahead of those in the Regional,

Rural and Interface council groups. Across the individual service areas – Metropolitan

councils most often rate above the State-wide average, Regional Centre councils most

often rate in line with the State-wide average, Interface and Large Rural councils most

often rate below the State-wide average, and rated performance of Small Rural councils is

variable.

Area grouping

comparisons

Perceptions of councils’ performance remain high for customer service and have improved

on other core measures, recovering to 2019 levels (or better) after declines in 2020.

Councils can help shore up positive community perceptions over the next 12 months by

continuing to deliver good customer service and waste management services, offering

greater consultation and transparency in their decision making, and maintaining and

repairing local roads.

Progress on core

measures


DETAILED

FINDINGS

13

Overall

performance

14

The overall performance index score of 61 for councils State-

wide represents a significant three-point increase on the 2020

result. Recovering from a two-point decline last year, overall

performance is now back to its highest level, last achieved in

2014. Perceptions of councils’ overall performance have

improved across all demographic and council groups.

The Metropolitan council group (group index score of 67)

continues to rate significantly higher than the State-wide

average, at the 95% confidence level. In contrast, other

council groups rate significantly lower than the State-wide

average, at 58 index points for the Large Rural group, a

slightly better 59 for the Interface group and 60 for both the

Regional Centres and Small Rural groups.

Demographically, Victoria’s youngest (18 to 34 years) and

oldest (65+ years) residents remain most positive about their

council’s performance (index scores of 64 and 62 respectively

– both significantly higher than the State-wide average). This

contrasts with the two middle age cohorts (35 to 49 and 50 to

64 years) who continue to rate their council’s performance

significantly lower than the State-wide average (index scores

of 59 and 57 respectively).

State-wide, almost four in ten residents (39%) rate the value

for money received from their council in infrastructure and

services provided as ‘very good’ or ‘good’ – many more than

those who rate it as ‘very poor’ or ‘poor’ (23%). A further 34%

sit mid-scale, rating value for money as ‘average’.

Overall performance

15

Overall performanceResults shown are index scores out of 100.

State-wide

61

Metropolitan rate overall

performance highest (67)

Aged 50-64 years rate overall

performance lowest (57)

Metropolitan 67

Interface 59Regional Centres 60

Large Rural 58 Small Rural 60


66

61

59

59

58

57

56

56

56

56

55

54

67

63

61

60

60

59

58

58

61

58

56

56

65

62

59

59

59

58

58

56

60

57

56

54

64

62

60

60

59

58

57

58

60

57

54

55

66

62

59

60

59

58

55

57

61

57

54

55

67

64

61

61

60

59

58

59

62

59

56

57

n/a

65

62

62

61

60

n/a

n/a

n/a

59

n/a

57

n/a

65

61

61

60

60

n/a

n/a

n/a

59

n/a

57

n/a

65

61

61

60

59

n/a

n/a

n/a

58

n/a

57

Overall performance

2021 overall performance (index scores)

67p

64p

62p

62p

61

60q

60q

60q

59q

59q

58q

57q

Metropolitan

18-34

65+

Women

Overall

Men

Regional Centres

Small Rural

Interface

35-49

Large Rural

50-64

16

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Overall, not just on one or two issues, BUT

OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?

Base: All respondents. Councils asked state-wide: 66

Note: Please see Appendix A for explanation of significant differences.


Overall performance

17

2021 overall performance (%)

11

9

10

9

9

9

10

11

10

9

15

9

12

8

10

10

12

10

9

9

14

39

37

39

37

36

36

39

40

40

40

47

38

35

36

38

39

39

48

39

34

36

34

36

35

36

37

36

35

35

35

36

29

36

37

37

34

34

34

32

33

37

35

10

11

10

11

10

11

10

9

10

9

6

10

10

11

11

10

9

7

12

12

9

4

6

5

5

5

5

4

4

4

4

2

5

5

6

4

5

4

3

6

6

4

2

1

1

2

2

2

1

1

1

1

2

2

1

2

1

1

2

1

1

2

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Overall, not just on one or two issues, BUT

OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor?



n/a

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Value for money in services and infrastructure

2021 value for money (index scores)

62p

57p

57p

55p

55p

54

54

53q

52q

51q

50q

50q

Metropolitan

65+

18-34

Women

Regional Centres

Interface

Overall

Men

Small Rural

35-49

Large Rural

50-64

18

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q3b. How would you rate Council at providing good value for money in infrastructure and services provided to your community?




Value for money in services and infrastructure

19Q3b. How would you rate Council at providing good value for money in infrastructure and services provided to your community?


2021 value for money (%)


8

12

8

9

6

7

8

8

8

7

6

11

31

39

32

32

27

29

30

32

37

29

27

31

34

32

34

33

34

35

33

34

33

33

35

34

15

9

14

15

18

17

16

14

12

17

19

14

8

3

9

8

11

9

9

7

7

11

10

6

4

5

4

3

3

3

3

4

4

3

3

4

2021 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


The top three performing service areas State-wide in 2021,

each with an index score of 73, are councils’ COVID-19

response, the appearance of public areas (up one point

from 2020) and art centres and libraries (down one point).

The COVID-19 response of Small and Large Rural council

groups is rated above the State-wide average, while the

Interface group rates below average. The Metropolitan and

Regional Centres groups rate equal to the State-wide result

for their COVID-19 response, but rate higher than average

on the appearance of public areas. The Regional Centres

group also performs higher on arts centres and libraries.

Other top performing service areas State-wide, each with an

index score of 71, are emergency and disaster management

(up three points) and recreational facilities (up one point).

Further to these results, 10% of residents volunteer parks

and gardens as the best aspect of their local council (the

leading response, alongside customer service) and 7%

mention recreational and sporting facilities.

State-wide, performance ratings for most service areas

improved in 2021, after declining in 2020, with the greatest

increase being on waste management (index score of 69,

up four points). Perceptions of waste management improved

across all council groups. Other notable increases were on

disadvantaged support services, parking facilities, sealed

local roads and community decisions – each up three

points.

Top performing service areas

20


COVID-19 response, the appearance of

public areas and art centres and

libraries (index score of 73 each) are the

areas where councils State-wide

performed best in 2021.

Councils State-wide continue to rate lowest on unsealed

road maintenance, however, there has been some

improvement from 2020 (index score of 45, up one point).

Similarly, performance ratings of roadside slashing and

weed control – another weaker service area – have also

increased (index score of 51, up two points).

While performance on sealed local roads has improved

across council groups after a decline in 2020, this also

remains the most frequently-cited Council area as in need

of improvement (13%).

In other results, performance ratings in some service

areas have shown no improvement or declined further

since 2020. Council performance on community and

cultural activities has declined three points to an index

score of 65, following the protracted COVID-19 lockdowns

and restrictions on public gatherings in 2020. While still a

mid-range rating overall, it is the lowest recorded for this

service area, having declined across all council groups.

Perceptions of performance on planning and building

permits, tourism development and family support services

(index scores of 51, 62 and 66 respectively) are

unchanged this year, after declining in 2020. Since last

year, performance ratings on family support services have

declined among the Metropolitan council group, while

tourism development ratings declined among the Regional

Centres group.

Low performing service areas

21


Councils State-wide continue to rate

lowest in the area of unsealed roads

(index score of 45).

73

73

73

71

71

69

69

66

65

64

63

62

62

61

60

60

59

59

58

57

56

56

55

55

53

51

51

45

COVID-19 response


Art centres & libraries

Emergency & disaster mngt

Recreational facilities

Elderly support services

Waste management

Family support services

Community & cultural

Enforcement of local laws

Disadvantaged support serv.

Environmental sustainability

Tourism development

Bus/community dev./tourism

Informing the community

Business & community dev.

Local streets & footpaths

Traffic management

Parking facilities

Sealed local roads

Community decisions


Town planning policy

Lobbying

Population growth

Planning & building permits

Slashing & weed control

Unsealed roads

Individual service area performance

2021 individual service area performance (index scores)


22

n/a

72

74

68

70

68

65

66

68

63

60

60

62

59

59

59

58

58

55

54

53

55

54

53

51

51

49

44

n/a

72

74

72

70

68

68

67

69

64

62

62

63

61

60

61

59

58

56

56

55

56

55

54

52

52

56

44

n/a

71

74

71

69

68

70

66

69

64

61

63

63

60

59

60

58

57

56

53

54

55

54

54

52

52

55

43

n/a

71

73

70

70

68

71

67

69

64

61

64

63

61

59

60

57

59

55

53

54

55

53

54

52

51

53

44

n/a

71

72

69

69

68

70

66

69

63

61

63

63

60

59

60

57

59

56

54

54

54

52

53

51

50

56

43

n/a

72

73

70

70

69

72

67

69

66

62

64

63

61

61

60

58

60

57

55

55

56

54

55

54

54

55

45

n/a

72

75

71

71

70

73

68

70

66

64

64

64

62

62

62

58

60

57

55

57

57

55

56

54

53

55

45

n/a

71

73

70

70

69

71

67

69

65

62

64

n/a

62

61

n/a

58

60

57

n/a

n/a

57

55

55

54

55

56

44

n/a

71

73

70

70

69

72

67

68

65

63

64

n/a

62

60

n/a

57

58

56

n/a

n/a

57

54

55

52

54

61

46

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?



Individual service area performance

23

2021 individual service area performance (%)


27

27

22

19

23

16

23

11

13

12

8

11

11

11

13

8

15

10

10

13

8

9

6

6

7

6

10

5

39

46

42

39

43

32

42

31

38

39

27

36

35

33

36

33

35

37

35

34

32

30

28

25

26

23

28

22

18

19

20

20

22

20

20

21

28

26

22

31

30

32

31

34

28

31

32

28

32

32

30

32

30

27

29

31

4

5

3

4

6

5

8

5

7

7

5

9

9

10

12

9

14

13

14

15

13

15

12

12

16

13

19

21

2

2

1

2

2

2

4

2

2

3

2

3

3

3

5

3

7

5

6

9

6

6

5

5

7

8

12

15

9

1

13

16

4

26

3

31

13

12

36

11

11

12

3

14

2

3

3

1

9

8

18

19

15

23

2

6

COVID-19 response






Waste management






Tourism development





Traffic management

Parking facilities

Sealed local roads

Community decisions



Lobbying

Population growth



Unsealed roads


Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?


82

80

80

80

80

79

78

78

75

74

75

76

74

74

74

72

72

73

71

71

n/a

69

67

70

68

65

62

62

81

80

80

81

80

79

77

74

75

74

74

77

74

73

74

73

72

73

71

71

n/a

69

65

71

67

65

61

59

81

79

80

81

80

80

78

73

75

72

74

77

74

74

73

73

73

74

71

71

n/a

69

66

71

68

65

61

61

79

78

79

80

79

78

77

74

74

71

73

76

74

74

72

72

72

72

72

70

n/a

70

67

71

69

64

61

62

80

78

79

80

80

78

77

73

76

73

73

76

75

74

73

73

73

72

71

70

n/a

70

67

70

69

66

62

63

79

79

78

80

80

76

77

73

75

73

73

75

74

73

73

72

72

71

71

70

n/a

69

67

71

69

65

62

65

79

79

78

80

79

77

77

75

75

72

72

75

74

73

73

72

72

70

71

70

n/a

69

67

70

70

66

62

65

79

79

81

80

n/a

n/a

78

74

75

73

73

75

73

74

72

73

72

72

71

71

n/a

n/a

67

71

70

66

62

n/a

78

80

80

80

n/a

n/a

77

71

75

73

73

75

73

73

71

72

72

73

71

71

n/a

n/a

66

70

70

66

62

n/a

82

82

81

81

81

79

79

79

77

77

76

76

75

75

74

74

74

73

73

72

71

70

70

70

69

67

64

63

Waste management


Unsealed roads


Community decisions

Sealed local roads






Population growth






Traffic management


Parking facilities

COVID-19 response




Lobbying



Tourism development

Individual service area importance

2021 individual service area importance (index scores)

24

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?




Individual service area importance

2021 individual service area importance (%)

44

43

45

42

47

38

38

40

35

34

28

34

37

32

26

35

29

29

28

27

21

33

25

24

24

19

15

17

42

42

36

40

34

43

42

38

41

41

47

40

36

41

46

37

40

40

39

39

44

32

38

39

39

40

37

35

12

12

15

14

13

16

17

18

19

19

23

20

19

22

24

21

25

23

24

26

28

20

28

29

27

31

36

33

1

1

2

2

3

2

2

3

3

3

2

3

4

3

3

5

4

3

4

6

4

9

6

6

7

8

9

9

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

4

2

1

2

2

2

4

1

1

2

1

1

1

2

2

1

1

1

1

1

4

3

1

1

3

1

1

2

1

1

1

Waste management


Unsealed roads

Community decisions


Sealed local roads







Population growth




Traffic management



Parking facilities


COVID-19 response



Lobbying



Tourism development

Extremely important Very important Fairly important

Not that important Not at all important Can't say

25Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?



81

79

81

76

79

73

75

79

74

77

73

69

72

82

77

82

74

76

70

81

Unsealed roads


Community decisions

Population growth

Sealed local roads






Traffic management

Lobbying

Parking facilities

Waste management







45

51

56

53

57

51

56

59

55

60

59

55

58

69

63

69

62

66

60

71

Individual service areas importance vs performance

26Note: Net differentials are calculated based on the un-rounded importance and performance scores, then rounded to the nearest whole

number, which may result in differences of +/-1% in the importance and performance scores and the net differential scores.


Importance (index scores) Performance (index scores) Net Differential

Service areas where importance exceeds performance by 10 points or more,

suggesting further investigation is necessary.

-36

-27

-25

-23

-23

-21

-20

-20

-19

-16

-15

-14

-14

-14

-13

-13

-12

-10

-10

-10

The individual service area that has the strongest

influence on the overall performance rating for Councils

State-wide (based on regression analysis) is:

• Decisions made in the interest of the community.

Good communication and transparency with residents

about decisions made in their community’s interest

provides the greatest opportunity to drive up overall

opinion of Council performance.

Other key service areas with a positive influence on

overall performance include:

• Town planning

• The condition of sealed local roads, excluding

VicRoads

• The appearance of public areas

• Business, community development and tourism

• Family support services

• Recreational facilities.

Looking at these service areas, the appearance of

public areas has a high performance index and a

moderate influence on overall performance ratings.

Councils State-wide currently perform very well in this

area (index score of 73) and should continue to attend

to their public areas to maintain this positive result.

Recreational facilities and family support services also

have relatively high performance ratings (index scores

of 71 and 66 respectively) and some influence on

overall performance. Councils should also seek to

maintain standards here to help shore up positive

perceptions of these service areas, as well as Council

performance overall.

However, there is greater work to be done in service

areas that have a moderate influence on overall

perceptions but perform less well, such as town

planning and the condition of sealed local roads (index

score of 55 and 57 respectively). In addition, while

currently a lesser influence on the overall performance

rating, business, community development and tourism

sits only mid-range on performance, relative to other

service areas (index score of 61).

Working to improve perceptions of Council processes

and decisions around town planning and other

community development issues, as well as attending to

resident concerns about sealed local roads, can also

help to improve overall performance ratings for

Councils State-wide.

Influences on perceptions of overall performance

27


We use regression analysis to investigate the influence

of individual service areas, such as decisions made in

the community interest, the condition of sealed local

roads, etc. (the independent variables), on respondent

perceptions of overall Council performance (the

dependent variable).

Prior to running this analysis, the 28 individual service

areas evaluated in this survey were tested for

normality, linearity and multicollinearity. Because some

of the data possessed some or more of these features,

the 28 service area items were analysed using

Exploratory Factor Analysis to determine the key

factors or ‘themes’ to emerge. Seven key factors /

themes emerged around:

• Informing, consulting, deciding, lobbying for the

community

• Local roads and streets

• Planning – general administration, managing growth

• Maintenance, overall management of public areas

• Community facilities, activities

• Business, community development, tourism

• Support services.

Regression analysis was then performed using the

most representative individual service area from each

of these seven factors / themes as our independent

variables.

In the following chart, the horizontal axis represents the

Council performance index for each key service area –

community decisions, town planning, sealed roads,

public areas, business, community development and

tourism, family support services and recreational

facilities. Service areas appearing on the right-side of

the chart have a higher performance index than those

on the left (i.e. council performance is rated more highly

by residents).

The vertical axis represents the Standardised Beta

Coefficient from the multiple regression performed. This

measures the contribution of each service area to the

model. Service areas near the top of the chart have a

greater positive effect on overall performance ratings

than service areas located closer to the axis.

Regression analysis explained

28


Influence on overall performance: key service areas

29

The 28 performance questions were analysed using Exploratory Factor Analysis to determine factors / ‘themes’ to emerge from the questions.

Questions with reasonable linearity and low correlations were selected from each theme and a multiple regression model was performed on

these seven items against overall performance ratings. The multiple regression analysis model above has an R-squared value of 0.534 and

adjusted R-square value of 0.534, which means that 53% of the variance in community perceptions of overall performance can be predicted

from these variables. The overall model effect was statistically significant at p = 0.0001, F = 589.16.

2021 regression analysis (key service areas)




The appearance of public areas

Business, community dev.

and tourism

Community decisions

Condition of sealed local roads

Town planning

-0.05

0.00

0.05

0.10

0.15

0.20

0.25

0.30

0.35

0.40

40 50 60 70 80 90 100

Performance Index Very GoodVery Poor

Gre

ate

r p

ositiv

e in

flu

en

ce

on

Ove

rall

Pe

rfo

rma

nce

Gre

ate

r n

eg

ative

in

flu

en

ce

on

Ove

rall

Pe

rfo

rma

nce

Focus on these areas satisfactorily to ensure

negative perceptions do not have an overly

negative impact on general perceptions of

Council. Improvements will help to increase

ratings of overall Council performance.

Should remain a focus as improvements will

have a stronger influence and help drive up

positive opinion of overall Council performance.

Key positive influence on overall rating

and should remain a focus – but

currently performing ‘well’ here.

Improvements will have a moderate

influence on overall perceptions.

13

10

8

8

5

4

4

4

4

7

Sealed Road Maintenance

Community Consultation

Waste Management

Communication

Rates - Too Expensive

Financial Management

Town Planning/Permits/Red Tape

Unsealed Road Maintenance

Footpaths/Walking Tracks

Nothing

10

10

7

5

5

5

5

4

4

4

Parks and Gardens

Customer Service

Recreational/Sporting Facilities

Public Areas

Road/Street Maintenance

Waste Management

Generally Good - Overall/No Complaints

Community Support Services

Location

CommunityEngagement/Involvement/Communication

Best things about Council and areas for improvement

30

Q16. Please tell me what is the ONE BEST thing about Counci? It could be about any of the issues or services we have covered in this survey

or it could be about something else altogether?


Q17. What does Council MOST need to do to improve its performance?


2021 best things about Council (%)- Top mentions only -


2021 areas for improvement (%)- Top mentions only -

Customer

service

31

Customer service

The customer service index of councils State-wide is

70 in 2021, unchanged from 2020 but one-point lower

than 2019.

Council group index scores are in line with last year.

The Metropolitan council group (index score of 74)

continues to perform better on customer service than

the State-wide average, while the Interface and Large

and Small Rural groups perform lower than average,

and the Regional Centres group performs in line with

the State-wide result.

State-wide, customer service ratings remain high for

the main methods of contact, being telephone, email

and in person (index scores of 72, 66 and 75

respectively).

Although used by a smaller number of residents,

customer service delivered via council websites also

rates highly, with an index score of 75. Importantly, this

is a five-point increase from last year, recovering most

of the six-point decline recorded in 2020.

State-wide, two thirds of residents (67%) provide a

positive customer service rating of ‘very good’ or ‘good’,

including 32% of residents who rate councils’ customer

service as ‘very good’. This is similar to 2020 (67% and

31% respectively).

Contact with council and customer service

32

Contact with Council

Six in ten (61%) households State-wide have had contact

with their council in the last 12 months, a lower rate of

contact than 2020 (64%). Residents aged 35 to 49 years

(70%) and 50 to 64 years (66%) continue to have more

contact with Council than those aged 65+ years (57%)

and 18 to 34 years (55%). Telephone (37%) remains the

main method of contact however the use of email and

Council websites continues to grow. In person contact

has declined, due in part to COVID-19 restrictions.

Among those who have had contact

with their council, two-thirds

continue to provide a positive

customer service rating.


33

Q5. Over the last 12 months, have you or any member of your household had any contact with your council? This may have been in person,

in writing, by telephone conversation, by text message, by email or via their website or social media such as Facebook or Twitter?

Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?


2021 contact with council (%)

Have had contact


61 60 61 6159 59

62 6264

61

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Contact with council

71

68

67

65

65

64

61

62

62

62

60

58

69

68

64

63

64

62

59

62

61

60

58

55

68

66

64

63

64

62

60

61

60

59

59

55

66

63

63

60

60

59

59

57

58

56

56

52

65

62

61

59

60

58

58

57

58

56

56

52

69

63

64

61

58

61

60

59

60

59

57

55

69

64

n/a

63

n/a

61

n/a

n/a

60

n/a

57

56

66

64

n/a

62

n/a

60

n/a

n/a

59

n/a

56

55

69

65

n/a

64

n/a

62

n/a

n/a

60

n/a

58

56

Contact with council

34

Q5. Over the last 12 months, have you or any member of your household had any contact with your council? This may have been in person,

in writing, by telephone conversation, by text message, by email or via their website or social media such as Facebook or Twitter?

Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?

Base: All respondents. Councils asked state-wide: 66 Note: Please see Appendix A for explanation of significant differences.

Note: Significant differences have not been applied to this chart.

2021 contact with council (%)


70

66

63

63

62

61

61

61

60

59

57

55

35-49

50-64

Small Rural

Women

Interface

Overall

Metropolitan

Large Rural

Men

Regional Centres

65+

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

74

72

72

70

70

70

70

68

70

68

68

68

76

73

73

72

71

71

70

69

70

69

69

69

72

72

72

72

69

70

69

68

69

70

67

68

71

72

71

72

69

69

69

68

68

69

66

66

73

72

71

70

68

69

69

69

69

70

67

67

73

72

72

71

69

70

70

70

70

72

67

68

n/a

73

74

n/a

71

72

n/a

70

71

n/a

n/a

70

n/a

72

74

n/a

70

71

n/a

70

71

n/a

n/a

70

n/a

73

74

n/a

70

71

n/a

70

70

n/a

n/a

69

Customer service rating

35

2021 customer service rating (index scores)

74p

72p

72p

71

70

70

69q

69

68q

68q

68q

68q

Metropolitan

Women

65+

Regional Centres

18-34

Overall

Small Rural

50-64

35-49

Interface

Large Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q5c. Thinking of the most recent contact, how would you rate Council for customer service? Please keep in mind

we do not mean the actual outcome but rather the actual service that was received.

Base: All respondents who have had contact with Council in the last 12 months.

Councils asked state-wide: 66



Customer service rating

36

2021 customer service rating (%)

32

31

33

31

30

30

31

32

31

31

37

30

34

28

31

29

35

30

30

32

35

35

36

36

36

36

36

37

38

38

37

34

35

35

35

36

36

34

39

36

33

34

17

17

17

18

18

17

17

16

17

17

16

16

17

19

16

18

16

17

18

18

16

8

7

7

8

8

8

8

7

7

8

7

9

7

8

9

9

7

7

8

9

8

6

6

6

6

6

6

6

5

5

5

4

8

6

7

7

7

5

5

8

7

5

1

1

1

1

2

2

2

1

2

1

2

2

1

1

1

1

1

2

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q5c. Thinking of the most recent contact, how would you rate Council for customer service? Please keep in

mind we do not mean the actual outcome but rather the actual service that was received.




Method of contact with council

2021 method of contact (%)

3637

39

35

32 32

3635

3637

3429

30

32

2928

30

2829

21

13

1415

13

1314

18 18

21

23

18

16 16

14

12

11

13

11

13

12

1211

12

9

88

10

911

13

12 2

3 34

5 5

7 7

1 1 1 2 1 2 2 3 34

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

37Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?


Note: Respondents could name multiple contacts methods so responses may add to more than 100%

By EmailBy Text

Message

By Social

Media

In Writing Via WebsiteIn Person By Telephone


75

75

70

72

70

66

64

70

76

76

73

71

66

64

57

74

75

71

72

64

65

84

76

75

73

69

65

61

79

74

76

71

74

69

62

79

77

75

73

66

68

66

82

77

74

75

73

70

69

61

74

73

72

75

68

68

68

75

75

73

79

73

69

Customer service rating by method of last contact

38

Q5c. Thinking of the most recent contact, how would you rate Council for customer service?

Please keep in mind we do not mean the actual outcome but rather the actual service that was received.




2021 customer service rating (index score by method of last contact)


76

75

75

72

70

66

63

By text message

In person

Via website

By telephone

By social media

By email

In writing

2020 2019 2018 2017 2016 2015 2014 2013 2012

Customer service rating by method of last contact

2021 customer service rating (% by method of last contact)

43

42

32

37

21

26

15

29

30

41

34

47

35

41

19

15

18

15

21

20

23

4

6

5

7

3

10

10

4

6

2

6

4

8

6

2

2

3

1

3

1

4

By text message

In person

Via website

By telephone

By social media

By email

In writing


39

Q5c. Thinking of the most recent contact, how would you rate Council for customer service?

Please keep in mind we do not mean the actual outcome but rather the actual service that was received.




Communication

40

State-wide, the preferred form of communication from

Councils remains newsletters sent via mail (29%) or email

(24%). After declining over 2016 to 2019, preference for

mailed newsletters appears to have plateaued, sitting at

just under three in ten for the last three years.

Newsletters are followed by a preference for social media

(15%), which has increased steadily by one point per year

since 2019, driven by increased interest among younger

residents.

Overall, communication preferences are all within one

percentage point of 2020 results.

• Preferred forms of communication among under 50s

remain mixed and include newsletters sent via email

(25%) or mail (24%), as well as social media (25%).

There is also increased interest in receiving text

messages (11% up from 8%).

• The preferred form of communication among over 50s

remains newsletters sent via mail (34%). However,

almost one in four prefer newsletters via email (24%),

and there remains some interest in advertising (15%) or

newsletter inserts (12%) in local newspapers.

Simply putting information on a council website remains

the least preferred form of communication, overall and

among under and over 50s (2% overall and for both

groups).

Communication

41

Newsletters remain the preferred

method of communication from

councils, but social media also

appeals to younger residents


Best form of communication

42

Q13. If Council was going to get in touch with you to inform you about Council news and information and upcoming events, which ONE of the

following is the BEST way to communicate with you?


Note: ‘Social Media’ was included in 2019.

2021 best form of communication (%)


42

39 39 39 39

3432

2829 29

1819

2122

2425

26

25

2524

18 18

1716

1415

1413

12 1115 1514

1513

12 1211

9

9

23 3 3

45

85

67

2 2 2 2 23

2 2 2 2

1314

15

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Council

Website

Text

MessageCouncil

Newsletter as

Local Paper Insert

Council

Newsletter

via Mail

Council

Newsletter

via Email

Advertising in

a Local

Newspaper

Social

Media

Best form of communication: under 50s

43


following is the BEST way to communicate with you?.

Base: All respondents aged under 50. Councils asked state-wide: 35


2021 under 50s best form of communication (%)


Council

Website

Text

MessageCouncil

Newsletter as

Local Paper Insert

Council

Newsletter

via Mail

Council

Newsletter

via Email

Advertising in

a Local

Newspaper

Social

Media

3937

3635

37

3230

2525

2421 21

2425

2728

28

26 2625

1819

1615

1213

119

76

14 14 1413 10 10

9

65

43

5 5 5 58

12

8

8

11

3

2 2

3 34

3 2 22

2224

25

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Best form of communication: over 50s

44


following is the BEST way to communicate with you?

Base: All respondents aged over 50. Councils asked state-wide: 35


2021 over 50s best form of communication (%)


Council

Website

Text

MessageCouncil

Newsletter as

Local Paper Insert

Council

Newsletter

via Mail

Council

Newsletter

via Email

Advertising in

a Local

Newspaper

Social

Media

46

4243

4241

37

3331

34 34

1516

18 18

21 21

2524

2324

18 18 1817

1618

17 1716

1516

17

15

18

15 15 15 1512

12

1 1 1

1

23

42 3

31 1 1 2

2 2 2

2

2 2

46

5

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Council direction

45

Over the last 12 months, 63% of residents State-wide

believe the direction of their council’s overall

performance has stayed the same, up two points from

2020.

• 18% believe the direction has improved in the last 12

months (unchanged from 2020).

• 13% believe it has deteriorated, down three points

from 2020.

• The most satisfied with their council’s direction are

residents aged 18 to 34 years and those in the

Metropolitan council group.

• The least satisfied with their council’s direction are

those aged 50 to 64 years, 35 to 49 years and

residents in the Interface council group.

All demographic and council groups increased their

index score on this measure in 2021, after a decline in

2020, with those aged 35 to 49 years (index score of

50, up one point) the only group not to record a

statistically significant increase.

Council direction

46


More rate council performance as

improved since last year than as

deteriorated

Overall council direction last 12 months

47

2021 overall council direction (index scores)

56p

55p

54p

54

53

53

53

52q

51q

50q

50q

49q

18-34

Metropolitan

65+

Regional Centres

Women

Overall

Small Rural

Men

Large Rural

Interface

35-49

50-64

55

54

51

50

52

51

50

50

50

48

49

47

57

55

53

52

54

53

53

52

51

54

50

50

57

54

52

53

53

52

50

51

52

53

50

48

56

54

54

55

54

53

52

52

52

53

51

50

56

55

51

51

52

51

50

51

48

54

49

48

58

56

53

53

55

53

53

52

51

54

51

51

57

n/a

54

n/a

55

53

n/a

52

n/a

n/a

51

50

57

n/a

55

n/a

54

53

n/a

52

n/a

n/a

51

50

56

n/a

53

n/a

52

52

n/a

51

n/a

n/a

49

48

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q6. Over the last 12 months, what is your view of the direction of Council’s overall performance?




Overall council direction last 12 months

2021 overall council direction (%)

18

18

19

19

19

18

20

20

19

18

19

16

22

16

19

18

19

20

16

15

20

63

61

62

60

62

62

63

63

63

64

66

64

59

65

62

64

63

68

63

63

60

13

16

14

15

13

15

13

13

13

15

9

15

15

15

14

14

12

8

16

17

13

5

5

5

5

6

5

5

5

5

4

6

6

5

4

5

4

6

4

4

5

6

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+

Improved Stayed the same Deteriorated Can't say

48Q6. Over the last 12 months, what is your view of the direction of Council’s overall performance?



Room for improvement in services

2021 room for improvement in services (%)

47

49

47

44

46

40

47

41

46

47

46

51

45

50

43

60

49

43

44

42

45

45

42

48

44

50

46

45

44

42

45

42

49

35

44

46

6

5

5

7

7

7

7

5

5

5

7

4

6

5

9

4

4

7

1

1

2

1

2

1

1

1

1

1

3

2

2

3

3

3

2

3

2

2

3

3

3

2

2

3

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+

A lot A little Not much Not at all Can't say

49Q7. Thinking about the next 12 months, how much room for improvement do you think there is in Council’s overall performance?



Right / wrong direction

50

2021 right / wrong direction (%)

18

17

20

17

18

20

20

21

19

18

20

12

17

18

21

18

19

14

17

17

24

51

46

47

47

47

48

49

52

50

49

55

49

59

50

46

51

51

61

49

44

48

10

13

11

14

12

9

10

9

10

11

7

15

9

12

10

10

11

11

11

11

8

10

14

11

11

10

9

10

8

10

12

7

13

5

10

12

12

7

7

14

14

6

11

10

11

11

13

14

11

10

10

10

11

12

9

11

12

10

12

7

10

13

14

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+

Definitely right direction Probably right direction Probably wrong direction

Definitely wrong direction Can't say

Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?



Rates / services trade-off

51

2021 rates / services trade-off (%)

8

9

10

9

10

10

10

11

11

11

9

8

7

7

9

9

7

10

8

7

8

22

24

23

23

21

21

23

25

25

29

23

17

22

22

23

22

22

25

22

22

19

23

24

22

24

23

22

22

24

22

22

23

26

26

22

20

22

24

28

23

21

20

25

25

27

24

27

28

26

23

24

22

22

27

28

24

27

27

24

21

25

28

27

22

19

18

19

20

19

18

17

18

16

22

23

16

25

21

21

24

17

22

24

26

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+

Definitely prefer rate rise Probably prefer rate rise Probably prefer service cuts

Definitely prefer service cuts Can't say

Q10. If you had to choose, would you prefer to see council rate rises to improve local services OR would you prefer to see cuts in council

services to keep council rates at the same level as they are now?



Individual service

areas

52

Community consultation and engagement importance

53

2021 consultation and engagement importance (index scores)

78

76

76

76

76

75

75

74

72

72

72

68

77

76

75

75

76

75

76

74

71

71

70

68

77

76

76

76

74

75

75

74

72

72

70

68

78

76

75

75

75

75

76

74

72

72

72

67

78

77

76

76

77

76

75

75

73

73

75

72

78

76

75

75

76

76

74

74

72

72

72

68

77

76

n/a

74

n/a

76

n/a

74

71

n/a

n/a

68

77

75

n/a

74

n/a

74

n/a

73

71

n/a

n/a

67

77

75

n/a

73

n/a

75

n/a

73

71

n/a

n/a

68

79p

78p

77p

77p

77p

76p

76

75

73q

73q

72q

69q

50-64

Women

Large Rural

65+

Small Rural

35-49

Regional Centres

Overall

Men

Metropolitan

Interface

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?




Community consultation and engagement importance

54

2021 consultation and engagement importance (%)

32

29

29

30

29

32

29

28

27

27

27

26

33

36

34

28

36

22

34

41

34

41

42

41

40

41

41

42

41

43

43

41

41

42

39

41

40

41

39

41

38

43

22

23

24

24

24

22

24

25

25

25

25

27

22

20

20

25

20

32

21

17

18

3

4

4

4

4

3

3

4

4

4

4

4

2

3

2

4

2

5

3

2

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?



Community consultation and engagement performance

55

2021 consultation and engagement performance (index scores)

57

58

56

54

55

55

54

51

54

54

53

51

58

58

56

56

56

56

55

54

55

54

55

52

58

57

56

54

55

55

54

55

55

54

56

51

58

57

56

55

55

55

53

54

53

52

53

52

57

58

56

55

55

54

53

52

54

52

55

51

59

58

57

56

56

56

54

53

54

54

57

53

60

n/a

58

n/a

58

57

56

n/a

56

n/a

n/a

54

60

n/a

58

n/a

58

57

56

n/a

56

n/a

n/a

54

60

n/a

58

n/a

58

57

56

n/a

55

n/a

n/a

54

59p

59p

56

56

56

56

55q

54q

54q

54q

53q

52q

18-34

Metropolitan

Women

Small Rural

65+

Overall

Men

Regional Centres

35-49

Large Rural

Interface

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?




Community consultation and engagement performance

56

2021 consultation and engagement performance (%)

9

8

9

8

7

8

7

8

8

8

10

7

8

8

10

8

9

8

8

8

10

30

30

30

30

29

29

31

32

32

33

32

28

30

29

31

31

30

36

29

27

29

32

32

31

32

32

32

32

32

34

33

32

31

34

33

30

32

32

34

32

33

30

15

15

15

15

15

15

14

13

13

13

12

15

14

16

15

15

14

12

16

18

15

6

7

6

7

6

7

6

5

5

5

4

8

8

7

6

7

6

4

8

8

6

8

8

9

9

10

10

9

9

9

8

11

11

7

8

7

7

9

7

7

7

10

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?



Lobbying on behalf of the community importance

57

2021 lobbying importance (index scores)

71

73

70

69

70

69

68

68

67

66

66

65

70

70

70

67

70

68

67

66

66

65

65

64

71

70

69

68

70

69

68

68

68

66

66

65

72

70

70

69

72

70

69

68

67

66

67

66

73

71

71

70

69

71

69

68

70

69

68

66

72

72

71

70

68

70

69

68

68

68

67

66

73

n/a

72

n/a

n/a

71

70

69

n/a

67

n/a

67

73

n/a

71

n/a

n/a

71

70

69

n/a

68

n/a

66

73

n/a

72

n/a

n/a

72

70

68

n/a

68

n/a

67

73p

71p

71p

71p

70

70

69

69

68

68q

67q

66q

Women

Small Rural

50-64

Large Rural

Regional Centres

35-49

Overall

65+

Interface

18-34

Metropolitan

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?




Lobbying on behalf of the community importance

58

2021 lobbying importance (%)

24

23

21

23

23

24

23

23

23

23

21

25

26

26

24

20

27

21

27

28

21

39

38

38

37

39

38

39

40

40

41

39

35

37

38

43

37

41

38

35

38

43

27

27

28

27

27

27

28

27

27

27

28

28

26

26

25

29

24

31

27

24

23

7

8

8

8

7

6

6

6

6

6

8

8

7

6

5

9

5

7

7

6

7

2

2

2

2

2

2

2

1

2

1

2

2

2

2

2

3

1

1

2

2

2

2

2

2

2

2

3

2

2

2

2

2

3

2

3

2

2

2

2

1

2

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?



Lobbying on behalf of the community performance

59

2021 lobbying performance (index scores)

57

54

52

57

54

52

53

53

53

51

51

49

57

56

54

57

55

55

54

54

52

52

54

51

57

55

54

56

54

53

54

53

52

52

54

50

57

55

54

56

55

55

54

53

51

52

54

51

57

54

52

56

54

54

53

53

50

51

55

50

58

57

55

58

56

56

55

55

53

53

56

53

59

57

n/a

n/a

57

n/a

56

55

n/a

54

n/a

53

59

57

n/a

n/a

56

n/a

55

55

n/a

53

n/a

52

60

57

n/a

n/a

56

n/a

55

55

n/a

53

n/a

52

57p

56p

56

56p

55

55

55

54q

54q

53q

52q

52q

18-34

65+

Regional Centres

Metropolitan

Women

Small Rural

Overall

Men

Large Rural

35-49

Interface

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?




Lobbying on behalf of the community performance

60

2021 lobbying performance (%)

6

6

6

5

5

5

6

6

6

6

5

5

9

6

7

6

6

6

5

6

8

25

24

25

24

24

23

26

27

26

27

23

23

27

25

27

25

25

30

25

22

24

32

32

31

32

31

31

32

32

33

33

31

30

32

34

30

32

31

34

34

32

29

12

13

13

13

13

13

12

11

12

12

10

14

13

13

13

13

12

11

13

15

11

5

6

5

5

5

5

4

4

4

4

3

6

5

6

5

5

5

4

6

6

4

19

19

20

20

22

22

20

19

18

17

27

22

14

16

18

18

21

16

18

19

23

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?



Decisions made in the interest of the community

importance

61

2021 community decisions made importance (index scores)

81

81

81

79

80

80

82

77

79

80

79

78

81

82

81

80

82

80

81

78

79

80

78

78

81

81

80

80

81

80

77

79

79

78

79

78

81

81

81

80

82

79

78

78

79

79

79

78

82

80

80

80

82

80

n/a

79

79

79

79

77

81

82

80

80

80

80

82

78

79

78

80

77

81

81

80

n/a

n/a

79

n/a

78

79

n/a

n/a

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

83p

82

82p

82p

81

81

80

80q

80q

80

80q

79q

Women

50-64

35-49

Large Rural

Regional Centres

Overall

Small Rural

18-34

65+

Interface

Metropolitan

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?





importance

62

2021 community decisions made importance (%)

42

39

39

39

39

39

38

37

40

41

42

44

39

38

45

40

46

46

37

40

41

42

42

42

42

42

43

40

38

41

40

44

41

39

40

38

38

44

14

15

15

15

15

14

15

16

15

16

13

13

14

15

12

17

13

12

12

2

2

2

2

2

2

2

1

2

3

1

1

1

2

1

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2

2

2

2

2

2

2

2

2

1

2

1

2

2

1

1

2

3

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?




performance

63

2021 community decisions made performance (index scores)

59

57

54

54

53

53

52

52

51

50

52

49

60

58

55

55

55

55

54

55

52

52

52

51

58

57

54

54

52

54

53

56

52

52

52

50

58

58

55

55

55

54

53

55

52

52

51

51

59

58

55

54

53

54

53

56

52

51

50

50

59

59

56

55

56

55

54

58

53

52

52

52

n/a

60

57

58

n/a

57

56

n/a

55

n/a

n/a

53

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

61p

60p

57p

57p

56

56

55q

55

54q

54q

54q

52q

Metropolitan

18-34

Women

65+

Small Rural

Overall

Men

Interface

35-49

Regional Centres

Large Rural

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?





performance

64

2021 community decisions made performance (%)

8

7

7

6

6

7

7

7

9

7

8

7

8

8

8

8

7

6

9

32

29

30

30

29

29

31

33

36

31

30

29

34

32

32

40

31

28

30

32

33

33

34

34

33

33

34

29

33

34

34

31

32

33

31

32

33

32

13

14

14

14

14

14

14

12

9

13

15

15

14

13

12

10

15

15

12

6

8

7

7

7

8

6

5

4

6

8

7

6

7

5

4

8

8

6

9

9

10

9

10

10

9

10

13

11

6

8

7

8

10

8

7

9

11

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?



The condition of sealed local roads in your area

importance

65

2021 sealed local roads importance (index scores)

81

82

81

83

80

81

80

79

79

78

77

77

80

81

81

82

79

80

80

79

79

77

77

77

82

82

81

84

80

80

80

80

81

78

78

77

79

80

80

81

79

77

79

78

80

77

77

75

79

79

79

n/a

79

80

78

78

76

76

76

76

77

78

78

78

78

78

77

76

77

75

75

73

n/a

79

79

n/a

78

n/a

79

77

n/a

75

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

82p

81p

81p

81p

80p

80p

80p

79

79

78q

78q

77q

Interface

50-64

Women

Small Rural

65+

Large Rural

35-49

Overall

Regional Centres

Men

Metropolitan

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?





importance

66

2021 sealed local roads importance (%)

38

38

37

38

35

34

32

33

33

47

36

40

40

35

41

34

42

41

37

43

43

45

44

44

46

44

45

45

37

45

41

43

44

42

42

39

42

48

16

16

16

15

18

16

20

18

18

14

17

16

15

18

15

21

17

15

13

2

2

2

2

2

3

2

3

2

2

2

2

1

2

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?




performance

67

2021 sealed local roads performance (index scores)

67

55

56

56

55

54

54

54

53

50

51

47

69

57

58

57

60

56

56

56

54

53

53

47

68

54

55

55

57

53

53

53

52

50

49

45

66

53

54

56

59

54

53

53

52

51

50

43

67

54

56

58

60

54

54

54

52

51

52

44

69

55

57

57

60

55

55

55

53

52

52

45

n/a

n/a

56

59

n/a

55

55

55

54

52

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

68p

60p

58p

58p

57

57

57

57

55q

54q

53q

50q

Metropolitan

Regional Centres

65+

18-34

Interface

Women

Overall

Men

35-49

50-64

Small Rural

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?





performance

68

2021 sealed local roads performance (%)

13

11

13

11

11

11

11

12

21

13

15

8

9

13

12

14

12

10

13

34

32

33

31

32

33

33

33

43

34

36

28

31

34

33

37

33

31

34

28

28

28

28

28

28

29

27

23

29

27

30

31

27

30

26

27

30

31

15

16

16

17

16

16

16

17

9

14

13

19

16

15

15

14

16

17

13

9

11

10

12

12

11

10

10

3

9

8

14

10

10

9

9

11

10

7

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?



Informing the community importance

69

2021 informing community importance (index scores)

77

77

76

78

77

74

75

77

75

72

72

73

78

79

75

77

75

74

75

76

74

74

73

71

77

77

76

76

75

77

75

75

75

73

73

72

77

77

76

76

74

74

74

76

74

72

73

71

79

76

76

77

77

77

76

78

75

75

74

72

78

76

75

77

76

74

75

76

75

73

73

72

78

n/a

75

76

n/a

n/a

75

n/a

75

73

n/a

71

78

n/a

75

77

n/a

n/a

75

n/a

75

73

n/a

71

78

n/a

75

78

n/a

n/a

75

n/a

75

74

n/a

72

79p

79p

78p

78

78p

77

77

77

76q

75q

75q

74q

Women

Regional Centres

65+

50-64

Large Rural

Interface

Overall

Small Rural

35-49

18-34

Metropolitan

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?




Informing the community importance

70

2021 informing community importance (%)

35

32

32

32

30

33

30

30

30

31

31

36

39

37

34

31

39

33

35

38

35

41

42

41

41

43

42

44

43

44

44

41

41

42

41

42

41

42

40

39

40

46

19

22

22

22

23

20

22

22

22

21

23

19

16

18

20

22

17

22

21

18

16

3

4

4

4

4

4

3

3

3

4

4

3

2

2

3

4

2

4

4

3

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?



Informing the community performance

71

2021 informing community performance (index scores)

62

59

60

59

58

59

58

56

58

59

57

56

62

61

60

60

58

60

59

56

60

61

59

57

61

61

60

60

56

59

58

59

58

59

60

56

61

60

61

60

58

59

58

58

59

60

55

57

63

61

59

60

58

59

58

59

59

56

55

56

64

62

61

62

60

61

60

58

61

59

56

58

n/a

63

65

63

n/a

62

62

n/a

62

n/a

n/a

60

n/a

63

63

62

n/a

61

61

n/a

60

n/a

n/a

59

n/a

63

62

61

n/a

60

59

n/a

58

n/a

n/a

57

62p

62p

61p

61p

61p

60

60

59

59q

59q

58q

57q

Metropolitan

18-34

65+

Women

Small Rural

Overall

Men

Regional Centres

35-49

Large Rural

Interface

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Informing the community’ over the last 12 months?




Informing the community performance

72

2021 informing community performance (%)

13

12

13

11

11

12

12

13

12

12

14

12

13

12

13

12

14

13

12

11

15

36

35

35

36

35

35

38

40

38

38

37

32

34

34

38

36

36

39

35

33

35

31

32

31

31

32

31

31

30

32

31

31

33

31

32

30

32

31

30

32

33

30

12

13

14

13

13

13

12

11

11

13

11

14

13

13

13

12

12

11

13

15

12

5

5

5

5

5

5

4

4

3

4

3

6

6

5

5

5

5

3

5

6

5

3

3

3

3

3

4

2

3

3

2

4

3

2

3

3

3

3

3

2

3

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Informing the community’ over the last 12 months?



The condition of local streets and footpaths in your area

importance

73

2021 streets and footpaths importance (index scores)

79

80

78

81

79

79

78

78

78

77

74

76

79

79

78

79

78

78

77

77

77

77

75

75

80

79

79

79

78

78

78

77

79

76

75

76

80

79

78

78

78

78

77

75

77

76

74

75

79

80

78

78

78

77

77

77

77

75

76

74

78

79

77

78

78

78

77

77

77

76

75

75

n/a

79

n/a

78

78

77

77

n/a

n/a

n/a

74

74

n/a

81

n/a

79

78

78

78

n/a

n/a

n/a

75

75

n/a

79

n/a

79

77

78

77

n/a

n/a

n/a

74

74

82p

81p

80p

80

80p

80p

79

79

78q

77q

77q

76q

Interface

Women

Metropolitan

50-64

35-49

65+

Overall

Large Rural

Regional Centres

Small Rural

18-34

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?





importance

74

2021 streets and footpaths importance (%)

38

36

34

35

34

34

34

33

35

32

38

46

36

39

34

33

43

35

41

41

36

42

42

44

43

42

43

43

44

44

46

45

39

43

39

42

44

40

40

39

41

47

17

19

18

18

19

18

19

18

18

18

15

13

19

17

19

19

15

22

18

15

13

2

2

2

3

2

2

2

3

2

2

1

1

2

3

2

3

1

3

2

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

1

2

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?




performance

75

2021 streets and footpaths performance (index scores)

64

60

59

59

58

58

57

57

54

57

55

54

65

62

61

60

59

59

58

58

60

57

57

55

64

62

59

59

58

58

58

58

59

57

56

54

62

60

57

57

57

56

57

56

56

57

54

53

63

60

58

58

57

57

57

56

57

58

55

53

64

62

58

59

58

58

57

57

56

59

55

54

n/a

62

n/a

59

58

57

57

56

n/a

n/a

54

n/a

n/a

63

n/a

59

58

57

57

56

n/a

n/a

54

n/a

n/a

62

n/a

58

57

56

57

56

n/a

n/a

54

n/a

65p

63p

62p

61p

59

58

58q

58q

58

58

57q

55q

Metropolitan

18-34

Regional Centres

Men

Overall

35-49

65+

Women

Interface

Small Rural

50-64

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?





performance

76

2021 streets and footpaths performance (%)

15

13

14

14

13

12

13

13

14

13

20

14

17

13

11

16

14

17

13

13

15

35

34

35

34

33

34

34

34

33

34

39

34

37

31

34

36

33

39

35

34

31

28

28

28

28

28

28

28

28

28

28

26

28

26

28

30

26

29

25

29

27

29

14

15

14

14

15

14

15

15

15

15

11

14

13

16

14

13

14

13

13

15

14

7

8

7

7

9

8

7

7

8

9

4

9

5

9

7

7

7

5

8

8

7

2

3

2

2

2

3

3

2

1

1

1

1

1

3

4

2

2

1

2

3

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?



Traffic management importance

77

2021 traffic management importance (index scores)

80

75

76

74

72

73

73

72

70

71

n/a

83

74

76

74

73

75

73

73

71

72

61

84

74

77

73

74

76

74

74

71

73

63

67

74

75

72

71

76

72

72

69

71

62

71

73

75

72

72

75

72

72

69

70

63

68

73

73

72

72

74

71

71

68

68

57

n/a

73

73

71

n/a

n/a

70

69

67

69

n/a

n/a

74

75

74

n/a

n/a

72

71

69

70

n/a

n/a

75

76

74

n/a

n/a

73

73

70

72

n/a

81p

77p

75p

74

74

74

73

73

72

71q

64q

Interface

65+

Women

50-64

Regional Centres

Metropolitan

Overall

35-49

Men

18-34

Small Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?




Traffic management importance

78

2021 traffic management importance (%)

29

29

30

31

27

27

25

23

26

29

29

45

29

15

27

31

25

30

33

32

40

41

40

40

41

41

41

42

42

42

41

37

43

37

40

41

39

38

38

46

25

23

23

22

24

24

26

27

25

23

25

15

23

38

26

24

31

27

23

16

4

5

6

5

6

6

6

6

5

5

4

2

5

7

5

3

4

4

5

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Traffic management’ be as a responsibility for Council?



Traffic management performance

79

2021 traffic management performance (index scores)

64

60

56

59

58

58

62

58

59

55

57

52

66

59

60

58

58

58

59

57

59

56

56

52

65

58

56

57

58

57

60

56

57

55

55

51

67

61

61

56

60

59

62

58

60

58

57

59

65

61

59

56

60

59

62

57

60

57

57

57

67

62

62

57

60

60

59

59

60

58

57

61

n/a

63

n/a

n/a

61

60

n/a

60

60

59

58

n/a

n/a

63

n/a

n/a

60

60

n/a

59

61

58

57

n/a

n/a

62

n/a

n/a

59

58

n/a

58

60

55

56

n/a

67p

61p

60

59

59

59

59

59

59

57q

57q

52q

Small Rural

18-34

Regional Centres

Metropolitan

Women

Overall

Large Rural

Men

65+

35-49

50-64

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Traffic management’ over the last 12 months?




Traffic management performance

80

2021 traffic management performance (%)

10

10

9

10

10

10

10

10

10

9

10

9

12

7

13

11

10

12

10

9

10

37

38

37

36

38

38

40

40

39

38

37

30

40

40

47

36

38

40

37

35

35

31

30

31

30

30

30

31

30

31

31

33

30

27

32

24

31

31

32

30

30

31

13

13

13

15

13

13

12

12

13

13

12

18

13

13

7

14

12

11

14

15

13

5

7

6

7

5

6

5

5

5

5

4

11

6

4

2

5

6

4

7

6

5

3

3

3

3

3

4

3

3

3

3

3

2

2

4

6

3

3

1

2

4

5

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Traffic management’ over the last 12 months?



Parking facilities importance

81

2021 parking importance (index scores)

75

74

69

75

72

71

71

69

68

67

66

73

74

66

75

72

71

73

70

68

69

66

74

74

64

75

72

71

73

70

69

69

66

73

73

64

72

71

70

73

69

66

67

66

73

74

65

73

70

70

72

69

66

68

68

74

74

67

74

71

70

72

70

67

67

67

74

74

n/a

n/a

71

70

n/a

69

67

68

n/a

74

75

n/a

n/a

73

71

n/a

70

67

68

n/a

74

74

n/a

n/a

72

71

n/a

70

68

68

n/a

76p

74p

73

73

73

72

72

70q

69q

68q

67q

65+

Women

Small Rural

Regional Centres

50-64

Overall

Metropolitan

35-49

Men

18-34

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?




Parking facilities importance

82

2021 parking importance (%)

27

27

26

27

25

24

24

24

25

24

26

30

22

32

24

30

23

26

30

31

39

39

40

39

39

41

41

40

42

42

42

38

35

37

39

40

36

39

37

45

26

26

26

27

28

27

27

28

26

27

25

25

32

25

28

24

32

27

26

19

6

6

6

6

6

7

6

6

6

6

6

4

8

4

7

4

8

6

5

3

1

1

1

1

1

1

1

1

1

1

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Parking facilities’ be as a responsibility for Council?



Parking facilities performance

83

2021 parking performance (index scores)

60

57

56

56

56

55

58

54

54

54

57

49

60

57

56

55

56

56

57

55

54

55

58

50

60

58

56

55

56

56

57

55

56

54

59

51

63

56

56

53

56

55

57

55

54

54

60

52

61

57

57

54

56

56

56

56

55

55

58

54

62

59

58

55

58

57

60

56

55

55

59

53

n/a

60

58

n/a

58

57

n/a

57

55

56

n/a

n/a

n/a

60

57

n/a

58

57

n/a

56

55

56

n/a

n/a

n/a

60

55

n/a

57

56

n/a

56

55

55

n/a

n/a

62p

60p

58

58

58

58

57

57

56q

56q

56q

55q

Small Rural

18-34

35-49

Metropolitan

Men

Overall

Interface

Women

50-64

65+

Large Rural

Regional Centres

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?




Parking facilities performance

84

2021 parking performance (%)

10

9

9

9

10

9

9

10

9

9

10

10

11

7

14

10

10

12

9

10

10

35

33

34

35

33

34

36

35

36

35

36

38

33

37

38

38

33

38

39

33

32

32

32

32

31

32

32

32

32

33

33

32

28

31

32

31

30

33

31

31

33

32

14

16

16

15

16

14

15

15

14

15

13

16

15

16

12

13

14

13

13

14

15

6

8

7

8

8

7

6

6

6

6

5

7

9

6

4

6

6

4

6

7

7

3

2

2

2

2

3

3

2

3

2

4

3

1

3

2

2

3

2

2

3

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Parking facilities’ over the last 12 months?



Enforcement of local laws importance

85

2021 law enforcement importance (index scores)

73

73

73

71

71

70

70

69

68

68

66

66

75

73

72

73

70

69

71

71

69

68

68

66

74

74

72

73

71

71

71

70

69

68

66

67

74

73

73

72

71

71

71

70

70

68

67

68

74

73

71

71

70

71

70

70

70

69

69

66

74

71

72

72

72

71

71

70

70

70

68

67

74

n/a

73

n/a

n/a

71

70

70

68

n/a

n/a

66

75

n/a

73

n/a

n/a

71

71

72

70

n/a

n/a

68

74

n/a

71

n/a

n/a

70

70

71

68

n/a

n/a

66

73p

73p

72p

71

71

70

70

68q

67q

67q

67q

66q

Women

Interface

65+

Metropolitan

Regional Centres

50-64

Overall

18-34

35-49

Large Rural

Small Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?




Enforcement of local laws importance

86

2021 law enforcement importance (%)

25

26

27

27

27

26

25

24

27

24

27

34

28

21

21

20

29

25

24

26

25

38

38

38

37

38

38

41

40

40

41

38

34

38

39

38

37

39

34

34

36

45

28

26

26

27

26

27

27

28

26

27

26

24

27

30

32

31

25

31

31

29

24

6

7

6

6

6

6

5

6

6

6

6

6

5

7

7

8

4

8

7

6

4

2

2

2

2

2

2

1

1

1

1

2

2

2

2

2

3

1

2

3

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?



Enforcement of local laws performance

87

2021 law enforcement performance (index scores)

66

64

65

64

63

63

64

62

62

62

59

60

67

66

64

65

64

64

64

63

63

62

62

61

67

66

64

65

64

64

64

62

63

62

61

61

67

66

64

65

64

64

63

63

65

63

60

61

67

64

64

65

63

63

63

62

64

62

61

61

70

67

66

67

66

65

65

64

66

64

65

63

69

n/a

n/a

67

66

66

n/a

65

n/a

64

n/a

63

69

n/a

n/a

66

65

65

n/a

64

n/a

64

n/a

62

69

n/a

n/a

67

65

64

n/a

64

n/a

64

n/a

63

69p

67p

66p

66p

64

64

64

63q

63q

63q

63

61q

18-34

Regional Centres

Metropolitan

Women

Overall

35-49

Large Rural

Men

Small Rural

65+

Interface

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?




Enforcement of local laws performance

88

2021 law enforcement performance (%)

12

12

12

12

12

12

13

14

13

13

12

13

16

13

11

12

13

15

12

11

11

39

38

38

39

39

37

40

41

40

40

40

36

41

38

39

38

40

47

41

35

34

26

27

26

25

26

26

26

25

25

26

26

26

25

28

26

28

25

24

25

28

27

7

8

8

8

8

8

6

7

7

7

6

9

6

7

8

7

7

4

7

9

8

3

4

3

3

3

4

3

3

3

3

2

4

3

3

4

4

2

2

4

4

3

12

12

12

12

13

14

12

11

12

11

14

12

9

12

13

11

14

7

11

14

16

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?



Family support services importance

89

2021 family support importance (index scores)

79

76

77

76

75

75

75

74

74

74

74

71

78

76

76

75

74

74

75

71

73

72

72

69

78

76

76

75

74

74

75

69

72

72

72

69

77

76

74

76

73

73

73

71

72

72

71

69

77

75

75

73

74

73

73

72

72

70

71

68

77

74

74

75

73

73

72

72

72

72

72

68

77

74

n/a

n/a

73

72

n/a

n/a

n/a

71

72

68

78

75

n/a

n/a

73

73

n/a

n/a

n/a

72

72

68

78

75

n/a

n/a

73

73

n/a

n/a

n/a

72

73

69

81p

79p

78p

78p

76

76

76

76

75

75

74q

72q

Women

18-34

Interface

Regional Centres

35-49

Overall

Metropolitan

Small Rural

Large Rural

50-64

65+

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?




Family support services importance

90

2021 family support importance (%)

34

31

29

30

28

28

28

26

27

27

33

39

37

32

30

27

41

40

35

33

28

40

42

42

40

41

41

42

42

44

44

41

37

39

39

46

40

41

37

40

38

45

20

20

21

23

22

22

23

24

22

22

20

19

18

23

16

25

14

19

20

23

19

3

4

4

5

5

5

5

4

4

4

3

3

3

3

4

4

2

2

3

4

3

1

1

1

1

2

2

1

1

1

1

1

1

1

1

1

2

1

1

1

1

2

2

2

2

2

2

3

2

2

2

2

2

1

2

2

2

2

2

1

1

2

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Family support services’ be as a responsibility for Council?



Family support services performance

91

2021 family support performance (index scores)

69

69

65

65

66

66

66

64

63

65

63

65

70

69

67

68

68

67

67

65

67

67

64

67

68

68

66

66

67

66

67

65

67

67

63

67

70

68

66

67

68

67

67

65

65

66

64

67

69

69

66

66

66

66

67

64

65

66

62

66

70

68

67

66

67

67

68

67

66

66

65

67

72

n/a

68

n/a

n/a

68

69

n/a

n/a

67

66

69

71

n/a

67

n/a

n/a

67

68

n/a

n/a

66

64

68

70

n/a

66

n/a

n/a

67

67

n/a

n/a

65

64

68

69p

67p

66

66

66

66

66

66

65

65q

65

64q

65+

Metropolitan

Men

Regional Centres

Small Rural

Overall

Women

Large Rural

Interface

35-49

50-64

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Family support services’ over the last 12 months?




Family support services performance

92

2021 family support performance (%)

11

11

11

11

11

10

11

12

11

11

10

10

13

10

11

10

12

9

11

9

13

31

30

32

31

30

31

34

33

33

34

27

32

35

31

30

31

30

35

33

28

28

21

21

20

21

20

21

21

20

21

22

21

23

23

23

18

22

21

25

22

20

18

5

5

4

4

4

4

4

4

4

5

4

5

7

5

5

4

6

7

5

4

3

2

2

1

2

1

2

1

1

1

2

1

2

2

1

2

1

2

2

2

2

1

31

31

31

32

34

32

29

29

29

26

37

28

21

30

34

32

30

22

26

37

37

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Family support services’ over the last 12 months?



Elderly support services importance

93

2021 elderly support importance (index scores)

83

82

81

81

80

81

80

78

78

80

78

76

84

82

81

80

81

80

80

79

78

79

79

76

83

81

81

80

80

80

79

79

77

78

79

75

82

80

78

79

80

79

78

77

76

78

77

74

82

79

79

79

78

79

78

78

77

78

78

75

82

80

77

80

80

80

79

78

77

78

78

75

83

80

n/a

n/a

n/a

79

79

n/a

77

n/a

78

75

83

81

n/a

n/a

n/a

80

79

n/a

77

n/a

79

75

83

81

n/a

n/a

n/a

81

80

n/a

78

n/a

80

76

85p

84p

83

83p

82

82

82

81q

81q

80q

80q

78q

Women

50-64

Interface

Small Rural

Regional Centres

65+

Overall

Metropolitan

18-34

Large Rural

35-49

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?




Elderly support services importance

94

2021 elderly support importance (%)

43

39

38

38

35

36

36

35

36

37

41

48

45

41

44

35

50

41

41

49

42

42

42

44

43

44

44

44

46

45

46

42

37

40

42

43

44

40

42

40

39

44

12

15

15

16

17

16

16

16

15

14

14

12

11

14

10

17

8

14

15

10

11

1

2

2

2

2

2

2

2

2

2

1

1

2

2

1

2

1

1

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

2

2

1

1

1

2

1

2

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?



Elderly support services performance

95

2021 elderly support performance (index scores)

71

72

68

68

68

67

66

66

65

67

65

63

71

72

69

68

68

67

67

66

66

67

67

67

69

70

67

68

68

67

67

65

67

67

67

66

71

72

68

68

68

67

67

66

64

67

66

68

70

71

67

68

69

66

67

66

59

69

65

66

72

74

69

69

69

69

67

67

65

69

66

66

n/a

74

70

70

71

n/a

69

69

n/a

n/a

68

n/a

n/a

74

69

69

70

n/a

69

67

n/a

n/a

67

n/a

n/a

73

68

69

69

n/a

68

67

n/a

n/a

66

n/a

72p

72p

69

69

68q

68q

67q

67q

67q

66q

66q

65q

Small Rural

65+

Men

Overall

Women

Large Rural

18-34

50-64

Interface

Metropolitan

35-49

Regional Centres

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?




Elderly support services performance

96

2021 elderly support performance (%)

16

15

14

14

14

14

15

16

15

15

11

15

15

15

22

15

17

11

11

15

24

32

30

33

32

31

30

34

34

33

34

28

30

31

32

35

33

30

34

29

33

32

20

20

19

19

19

20

19

17

19

20

19

18

25

21

17

20

20

22

18

20

19

5

5

5

5

4

5

4

4

4

5

4

5

8

5

4

4

5

3

5

5

5

2

2

2

2

2

2

2

2

1

2

2

3

2

2

2

2

2

1

2

3

2

26

28

28

29

30

30

26

27

28

25

36

28

19

25

21

27

25

28

36

25

19

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?



Disadvantaged support services importance

97

2021 disadvantaged support importance (index scores)

77

76

77

75

74

74

74

74

73

72

71

78

n/a

77

76

74

75

74

73

74

71

70

76

n/a

72

73

72

74

72

73

72

70

69

75

75

72

72

71

71

71

72

70

70

67

76

73

73

75

71

73

73

72

73

72

69

77

74

72

74

73

74

73

73

73

72

69

77

n/a

n/a

74

72

n/a

72

72

72

n/a

68

78

n/a

n/a

75

73

n/a

73

73

72

n/a

69

77

n/a

n/a

75

73

n/a

73

73

72

n/a

69

81p

78

78

77

77

77

77

76

76

74q

72q

Women

Regional Centres

Interface

18-34

50-64

Metropolitan

Overall

65+

35-49

Large Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?



*Caution: small sample size < n=30


Disadvantaged support services importance

98

2021 disadvantaged support importance (%)

34

29

30

27

26

27

28

25

27

27

34

36

39

28

27

41

36

32

38

31

50

48

41

42

41

41

41

42

42

44

43

43

41

39

40

42

42

40

39

43

37

43

38

28

19

21

22

24

24

22

23

23

23

23

18

20

15

24

23

15

21

19

19

17

9

21

3

4

4

4

5

5

4

4

4

4

3

2

3

2

4

1

2

3

2

3

1

1

1

1

2

1

1

1

1

1

1

1

1

2

2

1

2

2

1

2

4

2

2

2

2

2

3

2

2

2

2

2

3

2

2

3

2

2

1

2

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Men

Women

18-34

35-49

50-64

65+

Personal user*

Household user*



Q1. Firstly, how important should ‘Disadvantaged support services’ be as a responsibility for Council?


*Caution: small sample size < n=30


Disadvantaged support services performance

99

2021 disadvantaged support performance (index scores)

62

62

62

61

61

60

59

58

59

59

59

63

65

63

61

61

62

63

60

60

61

60

63

64

61

61

62

61

61

58

62

61

60

62

64

62

61

61

61

63

59

56

60

61

61

64

62

61

60

61

59

59

58

59

60

62

65

63

62

62

62

61

60

61

61

62

65

67

n/a

n/a

65

64

n/a

61

n/a

62

63

64

64

n/a

n/a

65

62

n/a

60

n/a

61

61

63

66

n/a

n/a

66

63

n/a

59

n/a

60

63

65p

65p

64

64

64

63

63

63

62

62

62

Men

65+

Metropolitan

Large Rural

18-34

Overall

Regional Centres

50-64

Interface

35-49

Women

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?




Disadvantaged support services performance

100

2021 disadvantaged support performance (%)

8

7

7

6

6

6

7

8

7

8

7

8

13

7

8

8

8

7

8

9

27

25

25

25

25

24

28

28

27

28

26

28

27

28

29

25

31

26

24

26

22

23

23

23

22

23

23

22

22

23

21

22

26

20

21

23

24

22

22

20

5

7

6

6

6

6

6

5

6

6

4

5

9

5

4

6

5

5

6

5

2

3

2

2

2

2

2

1

2

2

1

3

2

2

1

2

1

3

2

2

36

36

37

38

39

39

35

35

36

34

41

34

23

39

36

35

30

38

37

38

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Disadvantaged support services’ over the last 12 months?



Recreational facilities importance

101

2021 recreational facilities importance (index scores)

75

74

73

74

72

72

72

73

72

72

71

69

75

73

72

73

72

72

72

72

72

71

70

70

75

75

74

74

74

73

73

72

74

72

72

72

74

74

72

73

73

73

72

71

72

71

70

71

75

75

73

73

73

73

73

72

72

71

71

72

75

73

72

72

72

72

72

73

72

71

71

70

74

74

n/a

72

n/a

n/a

72

n/a

n/a

71

70

70

75

74

n/a

73

n/a

n/a

72

n/a

n/a

71

70

70

75

74

n/a

72

n/a

n/a

72

n/a

n/a

71

70

70

76p

75p

75

74

74

74

74

73q

73q

73q

72q

72q

35-49

Women

Interface

50-64

Regional Centres

Metropolitan

Overall

Small Rural

Large Rural

65+

Men

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?




Recreational facilities importance

102

2021 recreational facilities importance (%)

26

24

23

25

24

25

23

23

23

22

27

31

27

25

25

24

29

25

32

29

22

46

45

46

46

46

45

46

47

47

49

46

41

46

45

47

45

46

41

45

45

51

24

26

26

25

26

24

26

26

26

25

23

23

24

25

24

26

22

30

21

23

22

3

4

4

3

4

4

3

4

3

3

3

3

2

3

3

4

2

3

2

3

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?



Recreational facilities performance

103

2021 recreational facilities performance (index scores)

74

73

70

70

70

70

68

69

68

68

67

67

75

74

71

70

70

71

69

70

68

68

70

68

74

72

70

69

69

70

68

69

69

68

68

66

73

73

69

69

70

70

69

68

69

68

66

66

73

72

70

69

69

69

67

69

68

67

67

65

74

73

69

69

70

70

69

69

70

67

68

66

n/a

74

n/a

70

71

71

69

71

n/a

69

n/a

n/a

n/a

73

n/a

70

70

70

69

70

n/a

68

n/a

n/a

n/a

74

n/a

69

70

70

68

70

n/a

67

n/a

n/a

75p

74p

74p

71

71

71

70q

70q

69q

69q

68q

68q

Metropolitan

65+

Regional Centres

Men

Overall

Women

50-64

18-34

Small Rural

35-49

Interface

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?




Recreational facilities performance

104

2021 recreational facilities performance (%)

23

23

23

22

22

21

22

23

22

21

27

19

29

20

22

24

23

20

22

22

27

43

42

44

42

43

43

43

44

44

44

44

43

43

41

43

44

42

46

41

42

42

22

22

21

22

22

23

23

21

22

22

19

23

20

24

22

21

22

23

23

21

19

6

6

6

7

7

7

6

6

7

7

3

7

5

8

7

6

6

6

7

7

4

2

3

2

3

2

3

2

2

2

2

1

3

2

3

3

2

2

2

3

2

2

4

4

4

4

4

4

3

3

3

3

5

6

3

4

4

4

5

3

3

4

7

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?



The appearance of public areas importance

105

2021 public areas importance (index scores)

75

75

76

73

74

73

74

74

74

74

71

72

73

75

75

74

74

73

74

73

74

73

71

71

76

76

75

74

75

73

75

74

74

74

71

72

75

76

75

75

75

73

75

74

74

74

72

72

75

76

75

74

75

74

75

74

74

74

72

72

73

75

75

73

75

73

74

73

73

74

70

71

n/a

75

75

n/a

75

n/a

74

73

n/a

n/a

70

71

n/a

76

76

n/a

75

n/a

75

74

n/a

n/a

71

72

n/a

75

74

n/a

74

n/a

74

73

n/a

n/a

71

71

77p

77p

76p

76p

76p

75

75

75

74q

74q

74q

73q

Interface

Women

50-64

Metropolitan

35-49

Large Rural

65+

Overall

Small Rural

Regional Centres

18-34

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?




The appearance of public areas importance

106

2021 public areas importance (%)

28

25

24

26

26

26

24

25

26

23

29

33

26

28

25

24

31

27

29

30

26

47

47

47

46

47

48

47

48

48

49

47

44

46

47

48

48

46

42

46

48

51

23

25

25

24

24

23

25

25

23

25

22

20

25

23

23

25

21

28

23

21

20

2

2

3

2

2

2

2

2

2

2

1

2

2

2

2

2

1

2

2

2

2

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?



The appearance of public areas performance

107

2021 public areas performance (index scores)

72

72

73

72

72

72

72

71

72

70

71

65

74

73

74

73

73

73

72

72

72

71

70

69

73

72

73

71

72

72

71

71

71

70

69

68

73

74

72

72

72

72

71

71

72

69

69

66

73

73

72

72

72

71

71

71

71

69

69

66

72

74

73

73

72

72

72

71

72

70

69

67

n/a

n/a

n/a

73

73

72

72

72

72

71

n/a

n/a

n/a

n/a

n/a

72

72

71

71

71

70

69

n/a

n/a

n/a

n/a

n/a

73

72

72

71

71

70

70

n/a

n/a

75p

75p

74p

74p

73

73

73

73

72q

72q

70q

68q

Regional Centres

Small Rural

Metropolitan

18-34

65+

Women

Overall

Men

35-49

50-64

Large Rural

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?




The appearance of public areas performance

108

2021 public areas performance (%)

27

26

26

24

25

24

24

25

24

23

28

19

32

24

29

26

28

26

27

26

29

46

45

45

45

46

46

47

46

46

48

48

44

43

45

47

48

44

50

46

45

43

19

21

20

21

20

21

20

20

22

21

18

26

19

21

17

18

20

18

19

20

19

5

6

5

6

6

6

5

5

6

6

4

7

5

7

4

5

5

5

6

6

5

2

2

2

2

2

2

2

2

2

2

1

3

1

2

2

2

2

1

2

2

2

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?



Art centres and libraries importance

109

2021 art centres and libraries importance (index scores)

69

68

68

66

65

64

64

63

66

62

60

61

69

67

66

65

65

64

64

63

65

64

63

61

69

67

67

65

65

67

62

63

65

62

61

61

69

67

66

66

64

62

63

62

64

61

61

60

70

68

67

66

66

66

63

64

65

64

65

60

70

69

67

67

65

64

63

66

65

63

62

61

70

n/a

68

66

66

n/a

n/a

n/a

66

63

n/a

62

70

n/a

69

67

66

n/a

n/a

n/a

67

64

n/a

62

71

n/a

68

67

66

n/a

n/a

n/a

67

64

n/a

62

71p

70p

68p

68

67

66

66

66

65q

64q

63q

62q

Women

Metropolitan

65+

35-49

Overall

Interface

Large Rural

Regional Centres

50-64

18-34

Small Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?




Art centres and libraries importance

110

2021 art centres and libraries importance (%)

19

17

17

16

15

18

16

17

16

17

21

19

19

18

14

14

23

18

21

18

18

40

39

39

39

39

40

40

40

42

42

43

37

38

39

38

36

43

33

41

39

46

31

32

33

34

34

30

33

33

33

33

27

33

33

32

33

35

27

38

28

31

27

8

9

9

9

9

9

8

8

7

7

6

9

8

8

10

11

5

9

9

8

6

2

2

2

2

2

3

2

1

1

2

1

1

2

2

3

3

1

2

1

3

2

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Art centres and libraries’ be as a responsibility for Council?



Art centres and libraries performance

111

2021 art centres and libraries performance (index scores)

77

74

75

75

74

74

72

74

72

71

73

71

77

74

76

76

74

74

73

74

73

75

73

73

76

76

75

75

74

74

71

73

72

75

73

73

76

75

75

75

73

73

70

72

72

72

72

72

75

75

74

74

72

72

70

71

71

68

70

71

76

75

75

75

73

73

73

69

71

72

72

73

78

n/a

77

n/a

75

76

n/a

n/a

73

n/a

74

74

76

n/a

74

n/a

73

73

n/a

n/a

72

n/a

72

73

76

n/a

74

n/a

73

72

n/a

n/a

71

n/a

71

73

76p

75p

74p

73

73

73

73

72q

72

71q

71q

70q

65+

Regional Centres

Women

Metropolitan

Overall

35-49

Large Rural

Small Rural

50-64

Interface

Men

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?




Art centres and libraries performance

112

2021 art centres and libraries performance (%)

22

24

26

25

23

23

24

27

25

24

22

19

26

21

19

19

25

16

22

20

27

42

43

42

42

43

42

44

44

44

44

41

43

42

43

42

43

41

45

43

40

40

20

19

17

18

18

18

18

17

18

19

19

21

19

20

20

20

19

24

19

21

16

3

3

4

4

4

5

4

3

4

5

3

3

3

3

4

4

3

4

4

4

3

1

1

1

1

1

2

1

1

2

2

1

1

1

1

1

1

1

1

1

1

1

13

10

10

10

10

10

9

8

8

7

14

13

9

13

14

13

12

11

12

14

14

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Art centres and libraries’ over the last 12 months?



Community and cultural activities importance

113

2021 community and cultural activities importance (index scores)

65

63

62

61

62

62

62

61

62

62

60

58

64

62

61

60

61

61

61

61

61

62

62

58

64

62

63

61

61

61

60

60

59

61

60

57

65

62

61

61

61

61

63

61

60

57

62

57

66

62

64

62

62

61

62

61

61

63

64

58

66

63

63

62

62

61

62

61

61

59

65

58

65

n/a

62

n/a

62

61

62

n/a

61

n/a

n/a

58

65

n/a

62

n/a

62

63

61

n/a

62

n/a

n/a

59

65

n/a

63

n/a

62

62

60

n/a

61

n/a

n/a

58

67p

65

64

64

64

63

63

63

63

63

62

60q

Women

Regional Centres

18-34

Metropolitan

Overall

65+

35-49

Large Rural

50-64

Interface

Small Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?




Community and cultural activities importance

114

2021 community and cultural activities importance (%)

15

13

12

12

12

12

11

11

11

11

15

13

15

15

12

12

17

17

15

14

13

37

36

35

34

35

37

37

37

37

37

36

38

39

35

37

33

41

35

35

37

40

36

38

40

40

39

38

40

41

41

39

37

35

35

36

38

38

34

37

38

36

34

9

10

10

10

11

10

10

9

9

10

9

11

7

10

10

12

5

10

9

9

8

2

2

2

2

2

2

2

1

2

2

2

2

3

2

2

4

1

1

3

2

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Community and cultural activities’ be as a responsibility for Council?



Community and cultural activities performance

115

2021 community and cultural activities performance (index scores)

70

68

70

70

68

67

69

67

70

67

66

66

71

66

70

70

69

67

69

67

69

68

67

68

69

69

70

70

69

67

68

67

69

67

68

67

70

69

70

71

69

67

69

69

70

68

67

64

69

65

71

70

69

67

69

67

70

67

68

63

71

68

71

71

69

68

69

69

70

68

69

65

72

n/a

n/a

71

70

68

n/a

n/a

71

69

69

n/a

71

n/a

n/a

70

69

68

n/a

n/a

69

68

68

n/a

71

n/a

n/a

70

68

67

n/a

n/a

68

67

68

n/a

68p

67p

66p

65

65

65

65

65

64q

64

63q

62q

65+

Small Rural

Metropolitan

Women

Overall

Men

Regional Centres

Large Rural

35-49

50-64

18-34

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?




Community and cultural activities performance

116

2021 community and cultural activities performance (%)

13

17

17

17

17

17

18

18

17

15

12

11

13

13

15

12

13

11

13

12

15

38

42

42

42

42

41

43

44

44

44

37

33

39

39

38

38

37

38

38

37

37

28

26

25

25

25

25

25

24

25

26

27

32

29

29

26

30

27

31

29

28

27

7

5

6

5

5

5

5

5

5

5

7

8

8

7

5

6

7

9

7

7

4

2

2

1

2

1

2

1

1

1

1

1

2

2

2

2

2

2

1

2

2

1

13

9

9

9

10

9

7

8

8

9

16

14

10

10

13

12

13

10

11

13

16

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Community and cultural activities’ over the last 12 months?



Waste management importance

117

2021 waste management importance (index scores)

84

84

83

83

83

82

82

82

81

81

80

79

83

83

82

82

82

82

81

80

80

80

79

79

83

83

84

82

82

82

81

81

79

81

80

78

81

81

79

80

80

79

79

79

78

78

77

76

82

82

81

81

80

80

80

79

79

79

78

79

81

80

79

81

80

79

79

80

76

78

77

77

n/a

80

n/a

80

79

80

79

n/a

77

n/a

77

n/a

n/a

81

n/a

81

80

80

79

n/a

76

n/a

77

n/a

n/a

80

n/a

79

79

79

78

n/a

76

n/a

77

n/a

85p

84p

83

83p

83p

82

82

82

81q

81q

80q

80q

Metropolitan

Women

Interface

50-64

35-49

65+

Overall

Regional Centres

18-34

Large Rural

Men

Small Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?




Waste management importance

118

2021 waste management importance (%)

44

44

41

42

36

38

35

35

36

32

49

47

44

41

39

40

48

43

47

47

42

42

42

44

43

46

45

46

47

47

49

40

41

43

44

43

43

41

40

40

40

46

12

11

13

13

16

14

16

16

15

16

10

10

12

13

15

14

10

15

11

11

10

1

1

1

1

1

2

1

1

1

1

1

1

1

2

1

2

1

2

2

1

1

1

1

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?



Waste management performance

119

2021 waste management performance (index scores)

70

70

65

66

66

65

64

64

64

63

63

62

72

73

70

69

68

68

68

66

68

66

66

64

73

75

68

70

70

70

70

69

70

68

69

67

74

75

71

71

69

71

71

70

71

69

70

68

74

76

71

70

69

70

70

69

70

67

68

66

75

77

73

72

71

72

73

71

72

70

69

68

75

n/a

n/a

73

n/a

73

74

n/a

72

71

71

n/a

74

n/a

n/a

72

n/a

71

73

n/a

70

69

69

n/a

75

n/a

n/a

72

n/a

72

73

n/a

72

70

69

n/a

72p

72p

71p

70p

69

69

69

68q

68q

66q

66q

66q

65+

Metropolitan

Interface

Men

Regional Centres

Overall

18-34

Small Rural

Women

50-64

35-49

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Waste management’ over the last 12 months?




Waste management performance

120

2021 waste management performance (%)

23

20

23

24

25

24

25

26

24

24

27

26

25

21

21

24

23

22

21

20

28

42

40

42

45

44

45

47

47

47

48

43

45

41

39

44

44

40

44

41

41

42

20

23

21

18

18

18

17

16

18

17

19

18

19

21

20

19

21

20

20

21

19

8

10

8

7

6

7

6

5

6

6

6

6

8

9

8

7

8

8

9

9

6

4

5

4

3

3

4

3

3

3

2

2

3

5

6

4

4

4

4

6

5

3

3

3

2

2

3

2

2

2

2

2

2

2

2

4

3

3

3

3

2

3

3

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Waste management’ over the last 12 months?



Business and community development and tourism

importance

121

2021 business/development/tourism importance (index scores)

74

73

69

68

69

68

67

68

65

66

58

71

73

67

64

67

66

65

66

64

63

57

71

74

68

65

68

67

66

66

65

65

59

72

74

69

67

67

69

67

68

66

65

60

71

73

70

69

67

68

67

67

67

64

60

70

73

69

70

69

68

67

67

65

65

59

n/a

n/a

70

n/a

68

68

67

67

66

65

n/a

n/a

n/a

69

n/a

68

68

67

67

65

65

n/a

n/a

n/a

68

n/a

67

66

66

66

64

63

n/a

74p

73p

72p

71

70

70

70

69q

69

67q

62q

Small Rural

Regional Centres

Women

Large Rural

50-64

35-49

Overall

65+

18-34

Men

Metropolitan

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?





importance

122

2021 business/development/tourism importance (%)

24

21

19

21

21

21

21

20

20

18

13

27

26

29

21

26

24

25

26

21

39

38

36

36

38

38

38

38

39

39

35

42

38

42

38

40

36

37

39

43

29

30

32

31

30

30

31

31

31

31

36

25

29

23

30

28

32

29

27

27

6

8

9

9

8

8

7

8

8

9

11

3

5

4

8

4

7

6

6

5

1

2

2

2

2

2

2

1

2

2

2

1

1

1

2

1

2

2

2

1

1

1

1

1

2

1

1

1

1

2

1

1

1

1

1

1

3

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?




performance

123

2021 business/development/tourism performance (index scores)

61

58

63

60

61

61

59

59

58

61

58

57

62

59

66

61

62

62

61

60

59

62

59

58

62

59

65

59

62

62

60

60

59

61

59

58

64

64

66

61

63

63

61

60

60

60

60

58

62

61

n/a

62

62

63

60

62

59

59

59

59

63

63

63

63

63

64

61

62

59

59

60

59

63

n/a

n/a

n/a

63

64

62

n/a

60

n/a

60

59

63

n/a

n/a

n/a

63

64

62

n/a

61

n/a

60

59

63

n/a

n/a

n/a

63

64

62

n/a

60

n/a

60

59

63p

62p

62

62

62p

61

61

60q

60q

59q

59q

59q

65+

Small Rural

Interface

Regional Centres

Women

18-34

Overall

Metropolitan

Men

Large Rural

35-49

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?





performance

124

2021 business/development/tourism performance (%)

11

10

10

10

11

10

11

11

10

10

7

11

13

10

14

10

12

10

10

10

12

33

32

33

33

34

32

34

35

35

35

31

34

33

33

34

33

32

36

32

31

32

32

32

31

31

29

31

31

30

30

31

32

27

33

34

30

33

31

34

33

31

30

10

11

10

10

10

10

10

9

9

9

8

9

10

12

10

10

10

10

11

12

8

3

4

3

4

3

3

3

3

3

3

2

3

3

4

3

4

3

2

4

4

2

12

12

13

12

14

14

12

12

13

12

21

15

8

8

9

11

13

8

9

12

16

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?



Council’s general town planning policy importance

125

2021 town planning importance (index scores)

n/a

76

76

73

74

72

72

73

71

70

71

65

78

76

76

75

73

71

73

72

73

73

71

67

75

76

76

74

74

72

73

73

74

71

72

67

76

76

76

74

74

71

72

73

73

70

71

64

77

74

76

75

74

72

73

72

73

72

71

68

72

74

76

74

74

73

72

72

73

72

70

66

n/a

74

76

74

73

n/a

72

n/a

n/a

n/a

70

66

n/a

75

77

74

73

n/a

73

n/a

n/a

n/a

71

66

n/a

74

76

74

73

n/a

72

n/a

n/a

n/a

70

66

77p

77p

77p

75p

75

74

74

74

73

73

73

69q

Small Rural

65+

50-64

Women

35-49

Regional Centres

Overall

Metropolitan

Large Rural

Interface

Men

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?




Council’s general town planning policy importance

126

2021 town planning importance (%)

29

26

26

27

26

27

25

25

25

25

29

28

29

27

34

27

30

22

32

34

30

40

39

40

40

41

40

41

41

42

42

39

38

38

42

41

39

40

35

38

41

44

23

26

25

24

24

24

25

25

25

24

24

26

24

23

15

24

22

32

24

18

17

3

4

3

4

4

4

4

4

4

4

3

3

2

4

3

4

2

5

3

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

4

4

4

3

4

5

4

5

4

4

4

5

5

3

5

4

5

5

2

3

6

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Council’s general town planning policy’ be as a responsibility for Council?



Council’s general town planning policy performance

127

2021 town planning performance (index scores)

57

55

55

53

52

54

54

54

50

52

51

49

61

56

54

55

57

55

55

55

48

53

53

50

59

53

54

54

54

54

54

54

53

55

51

50

57

53

54

53

56

53

53

54

51

51

51

49

57

54

52

53

54

52

51

51

49

52

50

48

59

55

54

55

55

54

54

53

53

55

53

51

60

n/a

55

56

n/a

55

54

n/a

n/a

n/a

53

51

60

n/a

55

55

n/a

55

54

n/a

n/a

n/a

53

50

59

n/a

54

54

n/a

54

53

n/a

n/a

n/a

52

50

60p

56

55

55

55

55

55

55

55

53q

53q

52q

18-34

Metropolitan

65+

Women

Regional Centres

Overall

Men

Large Rural

Small Rural

Interface

35-49

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?




Council’s general town planning policy performance

128

2021 town planning performance (%)

6

6

6

5

5

5

5

6

5

5

7

5

5

6

5

6

6

6

4

5

7

28

27

30

27

26

25

28

28

29

29

27

26

29

30

29

29

27

34

27

25

26

30

30

29

31

30

30

31

31

32

32

30

29

33

30

30

31

29

30

31

29

29

12

14

12

13

14

14

12

12

12

14

11

13

12

13

13

12

12

9

13

15

13

5

6

7

7

7

7

6

6

5

6

5

6

5

5

6

6

5

3

7

8

5

18

18

17

18

19

19

17

17

17

15

20

21

16

17

18

15

21

18

18

18

19

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Council’s general town planning policy’ over the last 12 months?



Planning and building permits importance

129

2021 planning and building permits importance (index scores)

76

74

74

73

71

71

71

70

71

70

68

65

75

75

74

73

71

71

72

71

71

70

70

66

75

74

74

73

70

71

71

71

71

69

68

64

75

74

76

74

72

72

72

69

69

70

68

66

74

74

74

74

70

71

71

69

69

69

71

67

74

73

74

73

71

71

72

70

69

69

70

66

74

73

n/a

74

n/a

71

72

n/a

n/a

69

n/a

66

74

74

n/a

73

n/a

71

72

n/a

n/a

69

n/a

65

74

74

n/a

73

n/a

71

72

n/a

n/a

69

n/a

66

75p

75p

75p

74p

73

73

72

72

71

71q

71q

68q

65+

50-64

Metropolitan

Women

Large Rural

Overall

35-49

Regional Centres

Interface

Men

Small Rural

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?




Planning and building permits importance

130

2021 planning and building permits importance (%)

28

27

26

26

27

26

26

25

25

25

33

25

27

27

25

26

30

21

30

32

30

39

38

39

39

38

39

39

41

40

41

37

39

39

40

39

39

39

36

37

39

43

24

25

25

25

25

25

27

25

27

25

23

26

26

24

25

24

25

33

25

22

18

4

6

6

6

5

6

5

5

5

5

4

6

4

4

6

6

3

6

6

4

3

1

1

1

2

1

2

1

1

1

1

1

1

1

1

2

2

1

2

1

1

1

3

3

3

2

3

3

2

3

2

3

2

3

3

4

3

3

3

2

1

2

5

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?



Planning and building permits performance

131

2021 planning and building permits performance (index scores)

57

55

54

51

51

51

51

50

51

46

49

47

58

57

53

55

52

52

51

50

51

48

49

47

57

57

51

54

52

52

51

50

50

51

49

49

60

55

49

46

51

51

50

51

49

51

48

47

55

55

50

46

52

50

49

50

48

50

50

48

57

58

53

49

54

54

53

53

53

53

54

51

n/a

58

n/a

n/a

54

53

53

53

51

n/a

n/a

50

n/a

59

n/a

n/a

55

55

54

54

54

n/a

n/a

50

n/a

60

n/a

n/a

54

54

53

53

51

n/a

n/a

49

58p

56p

54p

52

52p

51

51

51

49q

49q

48q

48q

Regional Centres

18-34

Metropolitan

Interface

Women

Overall

Men

65+

35-49

Small Rural

Large Rural

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?




Planning and building permits performance

132

2021 planning and building permits performance (%)

6

6

6

5

5

5

6

5

6

5

6

7

8

5

5

6

5

6

5

5

6

23

22

24

24

23

22

25

25

26

26

23

23

30

21

20

24

22

30

23

21

19

27

27

26

27

27

25

28

26

27

27

25

24

28

28

27

27

27

29

25

26

26

13

14

13

13

14

13

12

12

12

12

12

14

8

15

14

14

12

10

14

17

13

8

8

9

8

9

8

6

7

6

7

6

8

6

11

10

10

7

6

11

11

8

23

22

22

23

23

27

23

25

23

23

27

25

20

20

24

19

27

19

21

21

28

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?



Environmental sustainability importance

133

2021 environmental sustainability importance (index scores)

78

76

73

76

75

74

74

74

72

73

70

70

79

78

n/a

75

74

74

74

73

72

74

72

70

77

76

n/a

74

73

73

73

72

71

73

70

69

76

75

72

73

73

72

72

72

70

72

70

68

77

77

77

74

72

73

71

73

71

73

74

69

77

75

71

74

73

73

73

73

70

72

77

69

77

75

n/a

n/a

72

73

n/a

73

70

n/a

n/a

68

76

74

n/a

n/a

71

72

n/a

72

70

n/a

n/a

68

75

73

n/a

n/a

71

71

n/a

71

69

n/a

n/a

67

79p

77p

77p

77p

75

74

74

73

72q

72q

71q

70q

Women

18-34

Interface

Metropolitan

35-49

Overall

Regional Centres

50-64

65+

Large Rural

Small Rural

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?




Environmental sustainability importance

134

2021 environmental sustainability importance (%)

35

34

33

31

29

30

29

29

27

26

37

44

34

31

31

29

40

41

36

33

29

37

37

39

39

40

40

41

40

42

41

38

30

36

36

34

36

38

33

37

35

40

21

20

21

23

24

21

23

24

24

24

18

19

21

23

23

24

17

21

19

22

20

5

5

5

5

5

6

5

5

5

6

4

3

5

6

8

8

3

4

5

6

6

2

2

2

2

2

2

1

2

2

2

2

3

2

3

2

4

1

1

3

2

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Environmental sustainability’ be as a responsibility for Council?



Environmental sustainability performance

135

2021 environmental sustainability performance (index scores)

62

61

61

60

60

60

61

59

56

60

57

57

64

63

62

63

62

62

63

62

60

61

59

59

64

63

63

64

63

63

64

63

64

61

62

61

64

64

64

64

64

64

65

63

62

62

63

62

64

63

62

64

63

63

63

63

60

62

61

61

65

65

64

65

64

63

63

64

63

64

63

62

n/a

65

64

65

64

64

n/a

64

n/a

n/a

n/a

62

n/a

65

64

66

64

64

n/a

64

n/a

n/a

n/a

62

n/a

65

64

67

64

63

n/a

65

n/a

n/a

n/a

62

64p

63p

63p

63p

62

62

62

62

62

61q

61

61

Metropolitan

65+

Men

18-34

Overall

35-49

Regional Centres

Women

Interface

Large Rural

Small Rural

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?




Environmental sustainability performance

136

2021 environmental sustainability performance (%)

11

10

11

10

10

11

10

11

11

11

13

10

11

10

10

11

11

11

11

10

12

36

33

35

37

37

36

39

39

40

39

35

37

37

36

35

37

34

39

37

33

34

31

33

31

30

29

30

30

29

29

29

30

31

30

32

31

30

32

31

30

32

32

9

10

9

8

7

8

7

6

7

7

7

8

10

9

9

8

9

10

9

10

7

3

3

3

2

2

3

2

2

2

2

2

3

3

3

4

3

3

2

3

4

3

11

11

12

12

14

13

13

12

12

12

13

10

10

10

11

10

11

8

10

11

13

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Environmental sustainability’ over the last 12 months?



Emergency and disaster management importance

137

2021 emergency and disaster management importance (index scores)

84

83

81

82

81

80

80

80

81

80

78

77

85

85

83

81

81

81

80

81

82

81

79

77

85

84

83

80

82

80

81

81

82

81

80

77

84

82

81

81

80

80

80

80

81

78

77

76

84

83

81

82

80

80

80

80

81

80

76

76

84

81

80

80

81

80

79

80

81

79

77

75

85

n/a

82

n/a

n/a

80

80

80

n/a

79

n/a

76

85

n/a

82

n/a

n/a

80

80

80

n/a

79

n/a

76

84

n/a

81

n/a

n/a

80

79

80

n/a

79

n/a

76

85p

83p

82

82

81

81

81

81

81

80

79q

77q

Women

Interface

18-34

Small Rural

Regional Centres

50-64

65+

Overall

Large Rural

35-49

Metropolitan

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?




Emergency and disaster management importance

138

2021 emergency and disaster management importance (%)

47

46

47

48

45

45

44

45

46

43

44

52

49

47

47

41

53

50

47

49

43

34

35

35

33

34

36

35

34

34

38

34

30

31

35

37

34

34

32

31

32

40

13

13

13

14

14

14

15

14

14

14

15

12

14

13

11

16

10

12

16

14

11

3

4

3

3

4

3

4

4

4

4

4

3

3

4

2

5

2

4

4

3

2

1

1

1

1

1

1

1

1

1

1

2

1

1

1

2

2

1

2

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Emergency and disaster management’ be as a responsibility for Council?



Emergency and disaster management performance

139

2021 emergency and disaster management performance (index scores)

68

70

70

70

69

69

68

68

66

68

66

66

73

72

73

75

74

72

72

71

70

72

73

70

72

72

72

73

72

71

71

70

69

71

70

69

71

72

72

70

71

70

70

69

68

69

69

68

71

71

71

68

71

70

69

68

68

68

69

67

73

70

71

68

71

71

70

69

69

68

70

67

75

n/a

72

n/a

73

n/a

71

70

n/a

70

n/a

68

72

n/a

71

n/a

70

n/a

70

69

n/a

69

n/a

67

73

n/a

71

n/a

70

n/a

70

69

n/a

68

n/a

67

72p

72

72p

72

72p

71

71

70q

70q

70

69q

69q

18-34

Small Rural

65+

Regional Centres

Women

Large Rural

Overall

Men

Metropolitan

35-49

Interface

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?




Emergency and disaster management performance

140

2021 emergency and disaster management performance (%)

19

17

20

18

17

17

17

20

19

19

12

18

23

22

21

18

21

20

17

18

21

39

36

38

39

37

36

39

38

37

38

35

38

41

38

41

39

38

43

41

37

35

20

22

18

19

19

19

19

18

20

20

19

21

20

21

18

21

19

21

21

20

19

4

5

4

4

4

4

5

4

5

5

2

5

4

5

4

4

4

2

5

6

4

2

2

2

2

2

2

2

2

2

2

1

2

2

2

1

2

1

1

2

2

1

16

19

19

18

21

21

18

18

17

16

29

17

10

12

14

16

16

12

14

18

20

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Emergency and disaster management’ over the last 12 months?



Planning for population growth in the area importance

141

2021 population growth importance (index scores)

n/a

80

78

78

77

77

77

76

75

75

75

73

n/a

80

79

79

78

75

76

77

77

75

77

74

n/a

79

78

80

79

75

77

77

78

76

78

74

n/a

80

78

79

78

75

77

76

75

75

78

73

n/a

79

77

77

77

76

75

76

75

74

74

74

n/a

76

78

79

77

76

75

75

74

73

74

70

n/a

n/a

78

78

77

n/a

75

75

n/a

73

n/a

70

n/a

n/a

77

78

77

n/a

74

75

n/a

73

n/a

71

n/a

n/a

77

78

77

n/a

75

75

n/a

73

n/a

73

82p

82p

78p

78p

77p

77

77

76

75

75

74q

73q

Small Rural

Interface

35-49

50-64

Women

Regional Centres

65+

Overall

Metropolitan

Men

Large Rural

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?




Planning for population growth in the area importance

142

2021 population growth importance (%)

37

37

38

39

36

35

34

33

34

34

36

52

37

33

50

35

39

34

41

40

35

36

37

35

36

38

37

38

38

38

39

35

26

39

38

34

36

36

33

36

36

40

19

19

19

18

19

20

21

21

20

19

20

16

19

22

10

20

19

25

17

18

17

4

5

5

4

4

5

4

5

5

5

5

2

4

5

4

5

3

6

4

3

3

1

1

1

1

1

1

2

1

1

1

2

2

1

1

1

2

1

1

1

2

1

1

1

1

1

1

2

1

2

1

1

2

2

1

1

1

1

2

1

1

3

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Planning for population growth in the area’ be as a responsibility for Council?



Planning for population growth in the area performance

143

2021 population growth performance (index scores)

57

54

52

51

52

51

44

51

47

47

49

46

62

57

52

52

52

52

51

52

49

49

49

48

62

56

51

52

50

52

n/a

52

50

48

51

49

62

57

52

53

51

52

n/a

52

49

48

50

50

59

55

52

52

51

51

n/a

51

48

47

49

55

61

60

54

54

54

54

n/a

55

50

50

51

57

n/a

59

55

54

n/a

54

n/a

55

51

n/a

52

n/a

n/a

59

55

54

n/a

54

n/a

54

50

n/a

51

n/a

n/a

58

52

52

n/a

52

n/a

52

49

n/a

48

n/a

59p

56p

54

54

53

53

52

52

51q

51q

50q

47q

Regional Centres

18-34

65+

Men

Metropolitan

Overall

Small Rural

Women

50-64

Large Rural

35-49

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?




Planning for population growth in the area performance

144

2021 population growth performance (%)

7

7

7

8

7

6

7

7

7

6

6

4

11

6

7

8

6

7

5

6

9

26

23

25

24

24

23

28

28

26

25

23

22

33

24

24

28

23

32

23

23

22

30

30

29

30

29

30

30

30

31

31

33

29

28

31

30

30

31

30

32

30

29

16

17

16

16

16

16

14

15

14

16

15

22

12

16

17

15

16

14

17

18

14

7

8

8

8

7

8

6

6

6

7

5

10

5

9

7

7

7

6

9

7

6

15

14

15

14

16

16

15

15

17

14

19

13

12

14

14

12

17

10

12

16

20

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Planning for population growth in the area’ over the last 12 months?



Roadside slashing and weed control importance

145

2021 roadside slashing and weed control importance (index scores)

82

80

80

80

78

78

76

76

75

74

78

76

76

76

74

76

75

71

72

67

78

76

76

76

73

75

73

71

75

67

78

76

76

76

74

75

73

71

76

66

76

n/a

75

73

73

75

74

71

76

69

76

77

75

74

73

74

75

70

75

65

78

n/a

78

76

75

n/a

76

71

n/a

68

78

n/a

77

77

74

n/a

76

72

n/a

66

74

n/a

74

73

71

n/a

71

68

n/a

65

82p

82p

81p

80

79

79

78

76q

76q

75q

50-64

Small Rural

Women

65+

Overall

Large Rural

35-49

Men

Interface

18-34

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Roadside slashing and weed control’ be as a responsibility for Council?




Roadside slashing and weed control importance

146

2021 roadside slashing and weed control importance (%)

40

38

30

29

30

28

28

32

30

24

34

41

45

36

45

36

40

46

40

38

39

41

40

40

42

40

40

42

42

40

37

39

38

38

33

36

37

43

18

19

24

25

25

23

26

23

24

28

22

18

14

21

15

26

20

13

14

3

3

4

4

4

5

5

4

4

5

4

3

1

4

2

4

4

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Interface

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Roadside slashing and weed control’ be as a responsibility for Council?



Roadside slashing and weed control performance

147

2021 roadside slashing and weed control performance (index scores)

54

55

49

49

49

49

48

48

48

46

61

62

56

57

56

56

52

54

55

53

60

61

54

55

55

56

51

53

54

51

54

58

52

54

53

54

50

51

51

50

56

61

55

57

56

57

54

54

51

52

52

62

54

55

55

55

53

52

52

51

n/a

63

55

53

55

55

n/a

53

n/a

51

n/a

63

57

56

56

56

n/a

55

n/a

52

n/a

67

60

59

61

61

n/a

59

n/a

58

57p

57p

52

51

51

51

51

50

49q

48q

Interface

18-34

Men

35-49

Overall

Women

Large Rural

65+

Small Rural

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Roadside slashing and weed control’ over the last 12 months?




Roadside slashing and weed control performance

148

2021 roadside slashing and weed control performance (%)

10

9

12

10

10

11

10

11

11

14

13

9

9

10

10

12

11

8

9

28

27

34

34

31

34

32

32

35

38

33

29

24

30

26

35

28

25

25

29

28

28

29

27

28

30

28

28

28

28

28

32

29

29

27

29

31

29

19

19

15

16

18

15

16

17

16

12

15

19

21

17

20

15

18

20

21

12

15

9

9

11

9

9

10

8

5

8

13

12

12

12

9

13

14

12

2

2

2

3

3

3

2

3

2

3

2

2

2

2

3

2

1

2

4

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Interface

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Roadside slashing and weed control’ over the last 12 months?



Maintenance of unsealed roads in your area importance

149

2021 unsealed roads importance (index scores)

83

82

81

81

81

80

80

78

79

76

76

82

81

80

81

81

80

79

78

79

78

75

84

82

79

82

81

80

80

78

78

79

77

81

81

78

80

79

79

79

77

77

76

76

81

80

78

80

79

79

79

77

78

78

70

82

80

79

80

78

78

78

76

76

76

72

n/a

80

80

81

n/a

78

77

76

n/a

77

n/a

n/a

82

82

83

n/a

81

80

79

n/a

80

n/a

n/a

81

80

82

n/a

80

79

78

n/a

79

n/a

84p

83p

83p

83p

82

81

81

80q

80q

79q

78q

Small Rural

50-64

35-49

Women

Interface

Overall

65+

Men

Large Rural

18-34

Regional Centres

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Maintenance of unsealed roads in your area’ be as a responsibility for Council?




Maintenance of unsealed roads in your area importance

150

2021 unsealed roads importance (%)

45

42

41

43

39

40

39

39

44

41

50

40

42

50

43

48

44

51

48

41

36

37

39

38

39

37

39

38

39

39

29

35

38

36

37

35

32

31

36

42

15

17

16

15

17

17

18

17

14

15

18

21

16

11

16

14

20

14

12

13

2

2

2

3

3

3

3

3

2

2

2

2

3

1

3

1

3

3

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Maintenance of unsealed roads in your area’ be as a responsibility for Council?



Maintenance of unsealed roads in your area performance

151

2021 unsealed roads performance (index scores)

55

43

46

44

45

44

43

42

43

43

41

52

50

46

45

45

44

43

41

43

43

42

52

48

44

43

44

43

40

41

42

43

40

52

45

45

44

45

44

43

42

43

44

41

n/a

44

45

43

46

43

44

43

43

42

40

51

47

46

45

48

45

45

44

45

44

43

n/a

n/a

48

46

46

45

n/a

n/a

45

45

42

n/a

n/a

48

45

47

44

n/a

n/a

43

42

40

n/a

n/a

50

46

48

46

n/a

n/a

46

44

43

53p

47

47p

46p

45

45

44

44

44q

44

43q

Regional Centres

Interface

65+

Men

18-34

Overall

Small Rural

Large Rural

Women

35-49

50-64

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Maintenance of unsealed roads in your area’ over the last 12 months?




Maintenance of unsealed roads in your area performance

152

2021 unsealed roads performance (%)

5

5

5

5

5

5

5

5

6

7

6

10

5

5

6

5

5

6

5

6

22

20

21

19

21

20

22

22

20

22

24

25

21

21

24

20

25

22

19

21

31

30

30

28

28

29

30

30

29

29

28

30

31

31

30

32

31

29

31

32

21

21

22

24

23

22

22

22

24

21

16

17

21

22

20

22

21

21

22

20

15

17

16

17

16

16

15

14

16

15

15

8

16

15

15

15

15

18

17

12

6

6

7

7

7

7

7

7

4

7

11

10

5

5

5

8

3

4

5

10

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Maintenance of unsealed roads in your area’ over the last 12 months?



Business and community development importance

153

2021 business/community development importance (index scores)

71

71

68

71

70

69

69

68

69

68

68

72

71

70

69

71

67

69

70

67

67

70

71

70

70

68

70

68

69

n/a

66

68

69

73

71

72

69

71

67

70

n/a

68

69

70

n/a

72

72

69

73

69

70

n/a

67

69

71

n/a

71

69

69

70

67

69

71

68

67

72

n/a

71

70

69

71

n/a

69

n/a

68

67

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73p

72p

71

71

71

70

70

69

69

68q

68q

Regional Centres

Women

18-34

50-64

35-49

Interface

Overall

Small Rural

65+

Men

Large Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Business and community development’ be as a responsibility for Council?




Business and community development importance

154

2021 business/community development importance (%)

21

21

21

21

21

22

20

20

21

25

19

21

20

23

22

21

24

19

44

41

41

40

43

43

42

45

46

44

42

43

42

45

44

44

42

44

28

30

31

31

28

27

31

27

27

26

32

28

30

27

29

30

27

27

4

5

5

5

5

4

5

5

4

3

5

5

5

3

3

3

5

6

1

2

1

1

1

1

1

1

1

1

1

2

2

1

1

1

1

2

1

1

1

1

1

2

1

1

1

1

1

1

1

2

1

1

1

3

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Business and community development’ be as a responsibility for Council?



Business and community development performance

155

2021 business/community development performance (index scores)

63

60

60

58

60

59

59

58

55

57

57

64

62

64

61

59

61

61

60

58

60

60

62

61

63

55

58

60

60

59

56

60

61

62

60

59

58

59

60

61

59

56

59

65

63

60

58

61

58

60

59

59

56

59

62

64

61

63

54

60

60

61

59

58

59

61

65

63

n/a

n/a

n/a

62

62

60

59

60

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

63p

61

61

61

60

60

60

59

58q

58q

58q

18-34

Women

Interface

Regional Centres

Large Rural

Overall

65+

Men

50-64

35-49

Small Rural

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Business and community development’ over the last 12 months?




Business and community development performance

156

2021 business/community development performance (%)

8

8

8

7

7

7

8

8

8

9

7

8

7

9

10

7

7

8

33

33

35

34

33

33

34

35

32

34

34

30

33

33

41

32

32

29

34

32

31

30

32

29

31

30

33

35

33

35

35

33

32

37

36

32

9

10

9

10

9

10

9

8

8

9

8

10

9

8

7

10

9

8

3

4

3

3

3

3

3

2

2

3

3

3

3

2

2

3

4

2

14

14

13

15

16

17

15

17

16

11

15

14

13

15

9

10

13

21

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Business and community development’ over the last 12 months?



Tourism development importance

157

2021 tourism development importance (index scores)

67

64

64

58

61

62

65

62

60

58

51

69

61

62

64

60

59

61

60

57

56

48

71

63

63

n/a

62

61

62

62

60

59

51

70

63

63

n/a

62

62

64

63

61

59

53

n/a

64

65

n/a

64

63

64

67

62

62

57

64

67

66

72

65

65

67

67

63

59

50

n/a

65

67

n/a

64

65

66

n/a

63

63

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

67p

65

64

64

64

63

63

62

62

62

52q

Regional Centres

50-64

Women

Small Rural

35-49

Overall

65+

Large Rural

Men

18-34

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘Tourism development’ be as a responsibility for Council?




Tourism development importance

158

2021 tourism development importance (%)

17

16

14

16

16

18

19

18

9

20

13

19

17

17

16

18

19

15

35

33

31

32

34

34

36

37

25

39

35

36

34

37

33

34

36

37

33

35

36

35

34

35

32

31

36

30

40

31

32

35

33

36

32

33

9

12

13

13

12

10

10

10

19

8

8

8

11

8

13

8

8

9

4

3

4

3

3

3

3

2

8

2

2

5

5

2

4

4

4

4

1

1

1

1

1

1

1

1

3

1

1

1

1

1

1

2

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘Tourism development’ be as a responsibility for Council?



Tourism development performance

159

2021 tourism development performance (index scores)

62

63

63

63

63

62

61

61

63

62

59

61

64

66

63

64

63

62

62

70

63

58

61

64

67

64

64

63

60

61

64

62

61

65

63

67

64

64

63

61

61

65

63

56

64

62

64

64

64

63

60

62

71

63

56

66

65

63

64

64

63

62

62

67

61

53

n/a

66

n/a

64

66

64

64

62

n/a

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

64p

63

63

63

62

62

62

62

60q

60q

59q

Large Rural

65+

Small Rural

18-34

Women

Overall

50-64

Men

Regional Centres

35-49

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘Tourism development’ over the last 12 months?




Tourism development performance

160

2021 tourism development performance (%)

11

13

13

12

13

13

12

13

10

8

12

13

11

11

11

9

11

13

35

34

36

37

34

34

35

36

28

35

39

35

36

34

38

36

35

32

30

29

28

26

29

27

28

28

30

34

27

31

30

30

34

30

30

28

9

10

10

11

9

9

9

9

11

11

8

10

10

9

9

11

10

9

3

3

3

3

3

3

3

2

3

2

3

3

3

3

2

4

3

2

11

10

10

11

12

13

13

13

18

10

11

9

10

13

6

10

11

16

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘Tourism development’ over the last 12 months?



COVID-19 response importance

161

2021 COVID-19 response importance (index scores)

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

76p

74p

74p

72

71

71

71

71

70

67q

66q

65q

Women

65+

Interface

Regional Centres

Small Rural

18-34

Overall

Metropolitan

50-64

Large Rural

35-49

Men

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?




COVID-19 response importance

162

2021 COVID-19 response importance (%)

33

31

41

37

29

32

26

39

32

29

34

36

32

34

28

29

31

33

30

33

33

28

29

35

20

20

17

20

22

19

22

17

21

23

21

16

9

9

7

8

10

8

12

5

9

13

8

6

4

4

5

4

5

4

7

2

4

6

5

4

3

3

3

2

3

3

3

3

2

2

3

4

2021 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+



Q1. Firstly, how important should ‘COVID-19 response’ be as a responsibility for Council?



COVID-19 response performance

163

2021 COVID-19 response performance (index scores)

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75p

75p

75p

74

74p

73

73

73

72

72q

71q

69q

Small Rural

65+

Women

18-34

Large Rural

Regional Centres

Overall

Metropolitan

35-49

Men

50-64

Interface

2020 2019 2018 2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?




COVID-19 response performance

164

2021 COVID-19 response performance (%)

27

26

22

27

27

30

24

30

27

24

26

30

39

36

39

41

40

38

39

38

45

40

37

34

18

20

20

18

18

17

20

17

17

21

20

17

4

4

7

4

4

4

5

4

4

4

6

4

2

2

3

2

2

1

2

2

2

2

3

1

9

11

9

7

9

10

10

9

5

8

10

13

2021 Overall

Metropolitan

Interface

Regional Centres

Large Rural

Small Rural

Men

Women

18-34

35-49

50-64

65+


Q2. How has Council performed on ‘COVID-19 response’ over the last 12 months?



Detailed

demographics

165

Gender and age profile

166

2021 gender

2021 age

Men49%

Women51%

6%

19%

23%18%

34%

18-24 25-34 35-49 50-64 65+

S3. [Record gender] / S4. To which of the following age groups do you belong?


Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not been included in this report. Interlocking

age and gender analysis is still available in the dashboard and data tables provided alongside this report.


Household structure

2021 household structure (%)

18

12

3

3

25

21

16

2

Single person living alone

Single living with friends or housemates

Single living with children 16 or under

Single with children but none 16 or under living at home

Married or living with partner, no children

Married or living with partner with children 16 or under at home

Married or living with partner with children but none 16 or underat home

Do not wish to answer

167S6. Which of the following BEST describes your household?



Years lived in area

168

2021 years lived in area (%)

14

18

17

12

14

15

13

14

14

15

16

16

15

15

17

16

14

14

14

16

70

66

68

73

69

69

73

71

72

68

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

2015 Overall

2014 Overall

2013 Overall

2012 Overall

0-5 years 5-10 years 10+ years Can't say

S5. How long have you lived in this area?/How long have you owned a property in this area?



Years lived in area

2021 years lived in area (%)

14

18

17

12

14

15

22

11

8

13

15

29

13

7

4

16

16

15

15

17

16

16

20

15

15

16

19

26

11

7

22

22

22

23

24

25

20

22

23

22

22

19

31

23

16

19

17

17

21

18

17

19

16

19

19

19

24

12

23

17

30

27

29

29

28

27

24

30

34

31

28

9

19

37

56

2021 Overall

2020 Overall

2019 Overall

2018 Overall

2017 Overall

2016 Overall

Metropolitan

Regional Centres

Large Rural

Men

Women

18-34

35-49

50-64

65+

0-5 years 5-10 years 10-20 years 20-30 years 30+ years Can't say

169

S5. How long have you lived in this area?/How long have you owned a property in this area?


Note: For 2016, the code frame expanded out “10+ years”, to include “10-20 years”,”20-30 years” and “30+ years”. As such, this chart

presents the last six years of data only.


Languages spoken at home

170

2021 languages spoken at home (%)

Languages other than English

31%English only

69%

6

3

3

3

2

1

1

1

1

<1

<1

<1

<1

12

CHINESE

GREEK

ITALIAN

VIETNAMESE

HINDI

ARABIC

FRENCH

GERMAN

SPANISH

CROATIAN

DUTCH

HUNGARIAN

JAPANESE

KOREAN

RUSSIAN

OTHER

Q11. What languages, other than English, are spoken regularly in your home?


Note: Respondents could name multiple languages so responses may add to more than 100%


<1

<1

Country of birth

171

2021 country of birth (%)

Countries other than Australia

37%Australia

63%

5

4

3

2

1

1

<1

<1

<1

<1

<1

<1

19

INDIA

CHINA

UNITED KINGDOM

NEW ZEALAND

GREECE

UNITED STATES

JAPAN

KOREA

GERMANY

CANADA

FRANCE

HUNGARY

OTHER

Q12. Could you please tell me which country you were born in?



91

83

81

80

72

66

57

49

41

33

23

20

19

19

17

16

15

14

12

9

7

85

79

78

78

70

60

53

45

34

30

20

17

15

16

14

14

11

8

11

7

4

Waste management

Parking facilities



Sealed local roads


Unsealed roads












Population growth

Lobbying


Total household use

Personal use

Personal and household use and experience of council

services

2021 personal and household use and experience of services (%)

172Q4. In the last 12 months, have you or has any member of your household used or experienced any of the following services provided by Council?



Appendix A:

Index scores,

margins of error

and significant

differences

173

Index Scores

Many questions ask respondents to rate council

performance on a five-point scale, for example, from

‘very good’ to ‘very poor’, with ‘can’t say’ also a

possible response category. To facilitate ease of

reporting and comparison of results over time, starting

from the 2012 survey and measured against the state-

wide result and the council group, an ‘Index Score’ has

been calculated for such measures.

The Index Score is calculated and represented as a

score out of 100 (on a 0 to 100 scale), with ‘can’t say’

responses excluded from the analysis. The ‘%

RESULT’ for each scale category is multiplied by the

‘INDEX FACTOR’. This produces an ‘INDEX VALUE’

for each category, which are then summed to produce

the ‘INDEX SCORE’, equating to ‘60’ in the following

example.

Similarly, an Index Score has been calculated for the

Core question ‘Performance direction in the last 12

months’, based on the following scale for each

performance measure category, with ‘Can’t say’

responses excluded from the calculation.

Appendix A:

Index Scores

SCALE

CATEGORIES% RESULT

INDEX

FACTORINDEX VALUE

Very good 9% 100 9

Good 40% 75 30

Average 37% 50 19

Poor 9% 25 2

Very poor 4% 0 0

Can’t say 1% --INDEX SCORE

60

174

SCALE

CATEGORIES% RESULT

INDEX

FACTORINDEX VALUE

Improved 36% 100 36

Stayed the

same40% 50 20

Deteriorated 23% 0 0

Can’t say 1% --INDEX SCORE

56


Demographic

Actual

survey

sample

size

Weighted

base

Maximum

margin of error

at 95%

confidence

interval

Overall 28,011 26,400 +/-0.6

Men 12,864 13,056 +/-0.9

Women 15,147 13,344 +/-0.8

Metropolitan 6,203 6,000 +/-1.2

Interface 2,701 2,000 +/-1.9

Regional Centres 3,204 3,200 +/-1.7

Large Rural 8,301 7,600 +/-1.1

Small Rural 7,602 7,600 +/-1.1

18-34 years 2,917 6,724 +/-1.8

35-49 years 4,845 6,031 +/-1.4

50-64 years 7,025 4,729 +/-1.2

65+ years 13,224 8,916 +/-0.9

The sample size for the 2021 State-wide Local

Government Community Satisfaction Survey was

n=28,011. Unless otherwise noted, this is the total

sample base for all reported charts and tables.

The maximum margin of error on a sample of

approximately n=28,011 interviews is +/-0.6% at the

95% confidence level for results around 50%. Margins

of error will be larger for any sub-samples. As an

example, a result of 50% can be read confidently as

falling midway in the range 49.4% - 50.6%.

Maximum margins of error for demographic sub

samples are listed in the table below, based on a total

population of 3,734,800 people aged 18 years or over

across the State, according to ABS estimates.

Each LGA is weighted to an equal population of 400 for

analysis purposes, so that each LGA contributes

equally to the State-wide result.

Appendix A:

Margins of error

175


Within tables and index score charts throughout this

report, statistically significant differences at the 95%

confidence level are represented by upward directing

green () and downward directing red arrows ().

Significance when noted indicates a significantly higher

or lower result for the analysis group in comparison to

the ‘Overall’ result for the State for that survey question

for that year. In the example below:

• The result among 50-64 year olds is significantly

lower than for the overall result for the council.

Further, results shown in green and red indicate

significantly higher or lower results than in 2020. In the

example below:

• The result among 35-49 year olds in the council is

significantly higher than the result achieved among

this group in 2020.

176

Appendix A:

Significant difference reporting notation

2021 overall performance (index scores)

(example extract only)

58

54

57

65

66

65+

50-64

35-49

18-34

Overall


The test applied to the Indexes was an Independent

Mean Test, as follows:

Z Score = ($1 - $2) / Sqrt (($5^2 / $3) + ($6^2 / $4))

Where:

• $1 = Index Score 1

• $2 = Index Score 2

• $3 = unweighted sample count 1

• $4 = unweighted sample count 2

• $5 = standard deviation 1

• $6 = standard deviation 2

All figures can be sourced from the detailed cross

tabulations.

The test was applied at the 95% confidence interval, so

if the Z Score was greater than +/- 1.954 the scores are

significantly different.

Appendix A:

Index score significant difference calculation

177


Appendix B:

Further project

information

178

Further information about the report and explanations

about the State-wide Local Government Community

Satisfaction Survey can be found in this section

including:

• Background and objectives

• Analysis and reporting

• Glossary of terms

Detailed survey tabulations

Detailed survey tabulations are available in supplied

Excel file.

Contacts

For further queries about the conduct and reporting of

the 2021 State-wide Local Government Community

Satisfaction Survey, please contact JWS Research on

(03) 8685 8555 or via email:

[email protected]

Appendix B:

Further information

179


mailto:[email protected]

The 2021 results are compared with previous years, as

detailed below:

• 2020, n=26,923 completed interviews, conducted in the

period of 30th January – 22nd March.


period of 1st February – 30th March.










period of 31st January – 11th March.




period of 18th May – 30th June.

Minimum quotas of gender within age groups were

applied during the fieldwork phase. Post-survey

weighting was then conducted to ensure accurate

representation of the age and gender profile of each

council area.

Any variation of +/-1% between individual results and

net scores in this report or the detailed survey

tabulations is due to rounding. In reporting, ‘—’ denotes

not mentioned and ‘0%’ denotes mentioned by less

than 1% of respondents. ‘Net’ scores refer to two or

more response categories being combined into one

category for simplicity of reporting.

This survey was conducted by Computer Assisted

Telephone Interviewing (CATI) as a representative

random probability survey of residents aged 18+ years

in each participating council.

Survey sample matched to the demographic profile of

each council as determined by the most recent ABS

population estimates was purchased from an

accredited supplier of publicly available phone records,

including up to 60% mobile phone numbers to cater to

the diversity of residents, particularly younger people.

A total of n=28,011 completed interviews were achieved

across the State. Survey fieldwork was conducted in

the period of 28th January – 18th March, 2021.

Appendix B:

Survey methodology and sampling

180


Appendix B:

Analysis and reporting


In 2021, 66 of the 79 Councils throughout Victoria

participated in this survey. For consistency of analysis

and reporting across all projects, Local Government

Victoria has aligned its presentation of data to use

standard council groupings, as classified below.

Accordingly, the council reports for the community

satisfaction survey provide analysis using these

standard council groupings.

Please note that councils participating in 2012-2021

vary slightly. Please note that council groupings

changed for 2015, and as such comparisons to council

group results before that time can not be made within

the reported charts.

Metropolitan Interface Regional Centres Large Rural Small Rural

Banyule Cardinia Greater Bendigo Bass Coast Alpine

Boroondara Casey Greater Geelong Baw Baw Ararat

Brimbank Mornington Peninsula Horsham Campaspe Benalla

Glen Eira Whittlesea Latrobe Colac Otway Buloke

Greater Dandenong Yarra Ranges Mildura Corangamite Central Goldfields

Hobsons Bay Wangaratta East Gippsland Gannawarra

Kingston Warrnambool Glenelg Hepburn

Knox Wodonga Golden Plains Hindmarsh

Manningham Macedon Ranges Indigo

Maroondah Mitchell Loddon

Melbourne Moira Mansfield

Moreland Moorabool Murrindindi

Port Phillip Mount Alexander Northern Grampians

Stonnington Moyne Pyrenees

Whitehorse South Gippsland Queenscliffe

Southern Grampians Strathbogie

Surf Coast Towong

Swan Hill West Wimmera

Wellington Yarriambiack

Non-participating councils: Ballarat, Bayside, Darebin, Frankston, Greater Shepparton, Hume, Maribyrnong, Melton, Monash, Moonee Valley,

Nillumbik, Wyndham, and Yarra.

181181

The survey was revised in 2012. As a result:

• The survey is now conducted as a representative

random probability survey of residents aged 18 years

or over in local councils, whereas previously it was

conducted as a ‘head of household’ survey.

• As part of the change to a representative resident

survey, results are now weighted post survey to the

known population distribution according to the most

recently available Australian Bureau of Statistics

population estimates, whereas the results were

previously not weighted.

• The service responsibility area performance

measures have changed significantly and the rating

scale used to assess performance has also

changed.

As such, the results of the 2012 State-wide Local

Government Community Satisfaction Survey should be

considered as a benchmark. Please note that

comparisons should not be made with the State-wide

Local Government Community Satisfaction Survey

results from 2011 and prior due to the methodological

and sampling changes. Comparisons in the period

2012-2021 have been made throughout this report as

appropriate.

Appendix B:

2012 survey revision

182


Core, optional and tailored questions

Over and above necessary geographic and

demographic questions required to ensure sample

representativeness, a base set of questions for the

2021 State-wide Local Government Community

Satisfaction Survey was designated as ‘Core’ and

therefore compulsory inclusions for all participating

Councils.

These core questions comprised:

• Overall performance last 12 months (Overall

performance)

• Value for money in services and infrastructure (Value

for money)

• Contact in last 12 months (Contact)

• Rating of contact (Customer service)

• Overall council direction last 12 months (Council

direction)

• Community consultation and engagement

(Consultation)

• Decisions made in the interest of the community

(Making community decisions)

• Condition of sealed local roads (Sealed local roads)

• Waste management

Reporting of results for these core questions can

always be compared against other participating

councils in the council group and against all

participating councils state-wide.

Alternatively, some questions in the 2021 State-wide


were optional. Comparison of optional questions is

made against other participating councils in the council

group and against all councils State-wide that also

asked the same optional question.

Councils also had the ability to ask tailored questions

specific only to their council. Tailored questions

commissioned by individual councils are reported only

to the commissioning council and not otherwise shared

unless by express written approval of the

commissioning council.

Appendix B:

Core, optional and tailored questions

183


Appendix B:

Analysis and reporting

184

Reporting

Every council that participated in the 2021 State-wide


receives a customised report. In addition, the State

Government is supplied with this State-wide summary

report of the aggregate results of ‘Core’ and ‘Optional’

questions asked across all council areas surveyed,

which is available at:

https://www.localgovernment.vic.gov.au/our-

programs/council-community-satisfaction-survey


https://www.localgovernment.vic.gov.au/our-programs/council-community-satisfaction-survey

Core questions: Compulsory inclusion questions for all

councils participating in the CSS.

CSS: 2021 Victorian Local Government Community

Satisfaction Survey.

Council group: One of five classified groups,

comprising: metropolitan, interface, regional centres,

large rural and small rural.

Council group average: The average result for all

participating councils in the council group.

Highest / lowest: The result described is the highest or

lowest result across a particular demographic sub-

group e.g. men, for the specific question being

reported. Reference to the result for a demographic

sub-group being the highest or lowest does not imply

that it is significantly higher or lower, unless this is

specifically mentioned.

Index score: A score calculated and represented as a

score out of 100 (on a 0 to 100 scale). This score is

sometimes reported as a figure in brackets next to the

category being described, e.g. men 50+ (60).

Optional questions: Questions which councils had an

option to include or not.

Percentages: Also referred to as ‘detailed results’,

meaning the proportion of responses, expressed as a

percentage.

Sample: The number of completed interviews, e.g. for

a council or within a demographic sub-group.

Significantly higher / lower: The result described is

significantly higher or lower than the comparison result

based on a statistical significance test at the 95%

confidence limit. If the result referenced is statistically

higher or lower then this will be specifically mentioned,

however not all significantly higher or lower results are

referenced in summary reporting.

State-wide average: The average result for all

participating councils in the State.

Tailored questions: Individual questions tailored by

and only reported to the commissioning council.

Weighting: Weighting factors are applied to the sample

for each council based on available age and gender

proportions from ABS census information to ensure

reported results are proportionate to the actual

population of the council, rather than the achieved

survey sample.

Appendix B:

Glossary of terms

185


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