20973099-welcome-briefing-on-iso-9001-iso-14001-ohsas-18001
TRANSCRIPT
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WELCOME
Briefing on ISO 9001, ISO14001 & OHSAS 18001
requirements
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Going for
ISO 9001
ISO 14001
OHSAS 18001Quality, Environment, Health & Safety
Certification
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IMS: Integrated Management System
ISO 9001 - Quality (QMS)
ISO 14001 - Environment (EMS)
OHSAS 18001 - Health & Safety (SMS)
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Quality Management Principles
• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
•
Factual approach to decision-making• Mutually beneficial supplier relationships
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« From procedures to processes »
Identify processes needed for the QMS
Demonstrate the ability of processes to achieve planned
results and monitor, measure, analyze and improve
them
Develop information on characteristics and trends of
processes
Top management to review process performance andimprove effectiveness
Process approach
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Greater effectiveness when activities and
resources are managed as a process
More customer focused
More cost effective
Meets business objectives
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PROCEDURE*(“Specified way to carry out an activity or a
process” - may be documented or not)
PRODUCT(“Result of a
process”)
MONITORING AND
MEASUREMENT OPPORTUNITIES
(Before, during and after the process)
OutputInput PROCESS(“Set of interrelated
or interacting activities”)
EFFECTIVENESS
OF PROCESS =Ability to achieve
desired results(Focus of ISO
9001:2000)
EFFECTIVENESS
OF PROCESS =Ability to achievedesired results
(Focus of ISO
9001:2000)
EFFICIENCY OF
PROCESS =
Results achievedvs resources used
(Focus of ISO9004:2000)
EFFICIENCY OFPROCESS =
Results achieved
vs resources used
(Focus of ISO9004:2000)
(Includes
Resources)
* Note – This is the definition of “procedure” given in ISO 9000:2000.
This does not necessarily mean one of the 6
“documented procedures” required by ISO 9001:2000
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Quality Management
Primary focus is on process improvement Most variation in a process is due to the
system, not the individual
Teamwork is integral to quality management Customer satisfaction is a primary goal
Organization transformation is necessary
Fear must be removed from organizations Higher quality costs less, not more
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The Shewhart-Deming Cycle
TheShewhart-Deming
Cycle
The key is acontinuouscycle of improvement
Act
Plan
Do
Study
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Plan•What to do?
•How to do it?
Do•Do what was
planned
Check• Did things happen
according to plan?
Act•How to improve
next time?
Maintaining and continually improving the PROCESS capability can be achieved by applying the PDCA concept at
all levels within the organization.
PDCA
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QUALITY MANAGEMENT SYSTEM
CONTINUAL IMPROVEMENT OF THE
Management
responsibility
Resource
management
Value adding activitiesInformation
Key:
ISO9001:2008Model of a process-based quality management system.
Measurement,
analysisand improvement
Customer
Customer
Satisfaction
Product realization
InputOutput
ProductRequirements
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ELEMENTS OF EMS / SMS
Implement
Check
Review
Continual Improvement
OHS Policy
Plan
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ELEMENTS OF EMS / SMS
Policy
Planning
Implementationand Operation
Checking and
Corrective
action
Management
Review
Continual
Improvement
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Policy
Setting objectives,
targets and management
programs
Operational
controls
Training needs
Monitoring and
measurement
Risk assessment,Environmental Impact
Assessment
Communication
Emergency
preparedness
and response
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Define -- define the problem to be solved; list costs,benefits, and impact to customer
Measure – need consistent measurements for eachCritical-to-Quality characteristic
Analyze – find the root causes of defects
Improve – use experiments to determine importanceof each Critical-to-Quality variable
Control – maintain gains that have been made
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• OHS Policy
• Risk assessment and risk control
• Environmental Impact Assessment
• Identify applicable Legal and other requirements
Objectives OHS Management Programme
Structure and Responsibilities
Appointment of managementrepresentative
• Training, awareness and competence
Consultation and communication
Documentation
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• Document and data control
Operational Control
• Emergency preparedness andresponse
• Performance measurement andmonitoring
• Accidents, incidents, non-conformances, corrective andpreventive action
• Records and records management • Audit
• Management Review
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Best IMS Strategy
“During all phases of the project life-cycle, theoverriding concern should be the quality,
safety and environmental performance of theservices/products provided.”
Role of Senior Management
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Role of Senior Management
Establish Policies
Develop a Leadership System
Clearly Define Roles & Responsibilities
Strategy of Decision Making and Problem Solving
Strong Information Base
Train The Employees
Award and Recognition
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Role of Senior Management
Emphasis More on Quality Than Quantity
Effective Communication
Fix Responsibility on Everyone
Role Model
Minimize The Resistance to Change of Culture
Care For Both Internal and External Customers
Appraise periodically
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Quality, Safety & Environmental
Statements
Vision StatementsIt is Short Declaration of what an organization aspires
to be Tomorrow
Mission Statements
A Clear Statements of purpose For Employees,
Customers and Suppliers
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Policy Statements :
It is a Guide For Everyone in theorganization as to how they shouldprovide products and services to thecustomers.
Quality, Safety & Environmental
Statements
COMMUNICATION
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COMMUNICATION
Two Way Process
Feedback
Simple in Language
Specific to the topic
Written FormatLegally Binding
Decision Making
Interactive and Informal
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Customer Satisfaction
Customers-Internal & ExternalTypes of Customers
Type I:- INSIGNIFICANT CUSTOMERS whoknows not what he wants and knows not that he knows that he knows not what he wants
Type II:- HUMBLE CUSTOMERS
Who knows not what he wants and knows thathe knows not what he wants
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Customer Satisfaction
Type III:- SLEEPING CUSTOMERS whoknows what he wants and knows not thathe knows what he wants
Type IV:- MASTER CUSTOMER who knowswhat he wants and knows that he knowswhat he wants .
FEEDBACK
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FEEDBACK
Comment Card
Customer QuestionnaireFocus Group
Toll-Free Telephone
Customer VisitReport card
Internet & Computers
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Benefits of Feed Back
Customer Dissatisfaction
Quality Priorities
Performance Appraisal
Customer Needs-Requirements in DesignImprovements in Every Stage
Customer Retention
G t FREE ISO M l P d
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Get FREE ISO Manuals, Procedures
and other Documents
Visit our web site
http://www.musa-group.com/ISO/FREE/FREE_DOCUMENTS.html
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Wish you Good Luck