20o8 annual affiliate report aggregate summary and highlights evaluation & performance...

20o8 Annual Affiliate Report

Aggregate Summary and Highlights

Evaluation & Performance Measurement Team

Brandee Menoher, DirectorSyreeta Skelton, Associate Director

June 2009

Table of Contents• Network Highlights slide 5

• Response Rates slide 7

• Affiliate Attributes• Membership slide 8• Organizational Structure slide 9• Geographic Service Areas slide 11• Staffing slide 12• National Service Members slide 13• Other Support Staff slide 14• Operating Budgets & Expenditures slide 15• Fundraising & Revenue slide 16

• Volunteer Services slide 17• Service Opportunities slide 18

• Volunteer Referrals slide 19

• Partners Served slide 20

• Affiliate-Managed Volunteers slide 21

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22008 AAR (POLI/HON)

Table of Contents• Volunteer Leaders slide 22

• Comparison of Volunteer Referrals, Managed-Volunteer Volunteer Leaders• Frequency of Service slide 23• Retention slide 24

• Volunteer Demographics slide 25• Gender slide 26• Ethnicity slide 27• Age slide 28• Education Level slide 29• Employment Status slide 30

• Courses and Training slide 31• Across Volunteers slide 32• Across Agencies & Partners slide 33• Agency & Partner Training Topics slide 34

• Partners Served slide 35

• Volunteer & Volunteer Leader Hours slide 36

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Table of Contents• Affiliate Programming • Issue Area slide 37• Volunteer Engagement by Issue Area slide 38• Service Hours by Issue Area slide 39• HON Campaigns slide 40• HON Strategic Area slide 41• National Service slide 42• HON Signature slide 43• Other National Days of Service slide 44• Recognition slide 45

• Policy and Sector Building slide 46

• Technology• Web Analytics slide 47• Technology Practices slide 48

• Evaluation Practices slide 49

• Affiliate Successes slide 50

• Contact Info About POLI/HON AAR slide 53

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Network Highlights

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Who reported?

2008 AAR Response Rate= 228 out of a total of 250 reported (92%)

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Affiliate Attributes- Membership Categories

• HON is comprised of 250 Affiliates. The number of affiliates is updated at the start of each business quarter

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Affiliate Attributes- Organizational Structure

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2008 AAR (POLI/HON) 9

Affiliate Attributes- Organizational Structure

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2008 AAR (POLI/HON)10

Affiliate Attributes- Geographic Service Area

•In 2008 HON Affiliates served a total of 650 U.S. counties.

•This represents 21% of the US’s 3,140 counties.

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Affiliate Staffing: Paid Staff

• Total number of Paid Staff (n=1,382)

• On average, each affiliate has 4.5 paid full time staff members.

• On average, each affiliate has 1.5 paid part time staff members

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Affiliate Staffing: National Service Members

Total number of National Service Members serving in Affiliate offices = 5,835

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Affiliate Staffing: Other Support Staff

•7,432 additional hours of administrative support are provided to Affiliates per week by other types of staff members.

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Affiliate Finances: Operating Budgets & Expenditures

• Aggregated Budget = $161.20 Million

• Aggregated Expenses = $171.26 Million

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Affiliate Finances: Fundraising & Revenue

• Aggregated Revenue = $176.36 Million

• Aggregate Revenue of Affiliates parent organizations = $5.98 Billion

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Volunteer Services- Orientation and Registration

• Volunteers registered in 2008• 428,070

• Volunteers orientated in 2008 • 205,205

• Background checks on volunteers • 4% always require • 46% sometimes require• 50% do not require

• Allow unregistered individuals to volunteer

• Yes 35% • No 29% • Sometimes 37%

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• Methods used to sign up volunteers• In person or on phone 4% of total • Online 13% of total • All of above 73% of total • Don’t offer 5% of total • Other 5% of total

• Methods used to register volunteers• In person or on phone 9% of total • Online 13% of total • All of above 70% of total • Don’t offer 8% of total

• Methods of volunteers orientation• In person or on phone 44% of

total • Online 2% of total • All of above 14% of total • Don’t offer 40% of total

Service Opportunities

• Total distinct referral volunteer Opportunities listed

• n=189,347, 65%

• Total Affiliate-managed Opportunities

• n=100,235, 35 %

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Volunteer Referrals• Total 718,244 engaged in 2008

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Frequency of service Number Percentage

Attended 1-4 Opportunities 96,517 39.3%

Attended 5-10 Opportunities 5,901 2.4%

Attended over 10 Opportunities 159 0.1%

Frequency of Service Unknown 143,123 58.2%

Total 245,700 100.0%

Retention Number Percentage

Active from 1-12 months 44,399 13.1%

Active from 1-3 years 50,808 15.0%

Active over 3 years 11,220 3.3%

Retention Unknown 233,329 68.6%

Total 394,883 100.0%

Partners Served

Where are the referred volunteers serving?

Note: Categories are not mutually

exclusive; thus total percentages

do not equal 100%.

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Affiliate-Managed Volunteers

• Total 519,869 engaged in 2008

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Frequency of service Number PercentageAttended 1-4 Opportunities 332,949 78.1%Attended 5-10 Opportunities 15,298 3.6%Attended over 10 Opportunities 1,198 0.3%Frequency of Service Unknown 76,497 18.0%Total 425,942 100.0%

Retention Number PercentageActive from 1-12 months 202,557 48.5%Active from 1-3 years 37,698 9.0%Active over 3 years 20,381 4.9%Retention Unknown 156,891 37.6%Total 417,527 100.0%

Volunteer Leaders • 136 (60%) of HON Affiliates utilize Volunteer Leaders • Total 10,786 engaged in 2008• 5,077 Volunteer Leaders retained from 2007 to 2008

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Frequency of service Number PercentageAttended 1-4 Opportunities 6,096 56.5%Attended 5-10 Opportunities 1,591 14.8%Attended over 10 Opportunities 1,313 12.2%Frequency of Service Unknown 1,786 16.5%Total 10,786 100%

Retention Number PercentageActive from 1-12 months 5,119 49.5%Active from 1-3 years 2,268 21.9%Active over 3 years 1,275 12.3%Retention Unknown 1,684 16.3%•Total 10,346 100%

Frequency of Service Comparison

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2008 AAR (POLI/HON)23

Frequency of Service

Percentage of all Volunteer Leaders

Percentage of All Managed-Volunteers

Percentage of All Volunteer Referrals

Attended 1-4 Opportunities 56.5% 78.1% 39.3%Attended 5-10 Opportunities 14.8% 3.6% 2.4%Attended over 10 Opportunities 12.2% 0.3% 0.1%Frequency of Service Unknown 16.5% 18.0% 58.2%

Total 100% 100.0% 100.0%

Retention Rates Comparison

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RetentionPercentage of all

Volunteer Leaders

Percentage of All Managed-Volunteers


Active from 1-12 months 49.5% 48.5% 13.1%Active from 1-3 years 21.9% 9.0% 15.0%

Active over 3 years 12.3% 4.9% 3.3%

Retention Unknown 16.3% 37.6% 68.6%

Total 100% 100.0% 100.0%

Demographics: Summary of Data Not Available

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Volunteer Leaders Managed Volunteers

Volunteer Referrals

Gender 30% 51% 51%

Ethnicity 50% 79% 69%

Age 15% 54% 8%

Education 52% 89% 90%

Employment Status 78% 96% 78%

Demographics: Gender

GenderPercentage of All Volunteer Leaders

Percentage of All Managed Volunteers


27% Affiliates Reported 47% Affiliates Reported 48% Affiliates Reported

Female 50% 24% 31%

Male 20% 11% 18%

Unknown 30% 65% 51%

Total 100% 100% 100%

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Demographics : Ethnicity

EthnicityPercentage of All Volunteer Leaders




African American 6% 3% 3%

Asian/Pacifica Islander 4% 1% 3%

Hispanic/Latino 3% 2% 2%

Multi-Racial 1% 0% 1%Native American/American Indian 0% 0% 0%

Other 2% 0% 2%

White/Caucasian 34% 14% 18%

Unknown 50% 79% 69%

Total 100% 100% 100%

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Demographics : AgeAge Percentage of All

Volunteer LeadersPercentage of All Managed Volunteers



<18 16% 10% 12%

18-24 33% 12% 19%

25-34 16% 8% 24%

35-44 9% 4% 17%

45-54 6% 3% 6%

55-64 3% 3% 5%

65< 1% 6% 8%

Unknown 15% 54% 8%

Total 100% 100% 100%

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Demographics: EducationEducation Percentage of All

Volunteer LeadersPercentage of All Managed Volunteers



Some High School 1% 2% 2%

High School Diploma 1% 3% 3%

Some College 5% 1% 1%Vocation/Associates/2yr Degree 2% 0% 0%

Bachelorette/4yr Degree 25% 3% 3%Graduate/Professional/Advanced Degree 13% 1% 1%

Other 1% 1% 0%

Unknown 52% 89% 90%

Total 100% 100% 100%

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Demographics: Employment Status

Employment Status Percentage of All Volunteer Leaders




Full Time 16% 1% 9%

Part Time 1% 0% 2%

Unemployed 3% 1% 3%

Other 2% 2% 8%

Unknown 78% 96% 78%

Total 100% 100% 100%

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Courses and Trainings: Volunteers AND Agencies/ Partners

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Agencies Volunteers TotalsPercentage

AgenciesPercentage Volunteers

Training Opportunities 548 8,934 9,482 6% 94%Training Occurrences 2,788 9,124 11,912 23% 77%Training Participants 30,984 57,795 88,779 35% 65%

Hours of Training 212,876 198,873 411,749 52% 48%Affiliates Offering Training 177 145 322 71% 64%

Courses and Trainings to Volunteers• 64% (n=145) of affiliates offer courses and trainings to volunteers

Types of Volunteer Courses Number CoursesNumber Volunteers

Trained

Volunteer Leadership & Management 4,008 22,952

Community Issues (i.e. environment, homelessness) 1,429 7,876

Special Events Topics (i.e. Annual Day of Service, MLK Day) 401 4,542

Points of Light Youth Leadership Institute (PYLI) 42 364

Disaster Preparedness and/or Relief (i.e. volunteer reception center) 553 7,522

Other 2,691 19,530

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Courses and Trainings to Agencies and Partners

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• 71% (n=177) of affiliates offer courses and trainings to partners

Comparison of Courses and Trainings by Type of Participant

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Agencies Volunteers TotalPercentage

AgenciesPercentage Volunteers

Training Opportunities 548 2,691 9,482 17% 83%Training Occurrences 2,788 9,124 11,912 23% 77%Training Participants 30,984 62,786 93,770 33% 67%

Hours of Training 212,876 198,873 411,749 52% 48%Affiliates Offering Training 177 145 322 71% 64%

Types of Partners Served by HON Affiliates04/19/23


Volunteer and Volunteer Leader Hours04/19/23


Affiliate Programming by Issue Area04/19/23


Volunteer Engagement by Issue Area 04/19/23


Volunteer Hours by Issue Area04/19/23


Programming by HON Campaigns

Drive More Impact Drive more People

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Programming by HON Strategic Area

Driving More Impact (n=91) Drive More People (n=97)

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National Service Programming

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HON Signature Programming

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Other National Days of Service

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Affiliate Programs: Recognition

• 97% of Affiliates host a recognition event

• 73% of Affiliates host an Annual Day of Service

• 170, 867 volunteers personally recognized

• 22,489 Presidential Volunteer Service Awards

• 96% of Affiliates offer Volunteer recognition programs

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Policy and Sector Building• 67% (n=167)of Affiliates

engaged elected officials.• Ways of Engaging Officials

• Congressional representatives participated in GYSD event

• Congressman spoke at an event held on the value of service to our community

• Provided legislators with annual report of volunteer accomplishments

• Invitations to attend recognition luncheons/brunches/awards events

• Send annual report and invite them to serve-a-thons that affect their district

• Invitations to training opportunities to share with constituencies.

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Web Analytics

• 6,941,452 unique visitors to Affiliate websites

• 17,275,498 of visits to Affiliate websites

• 62,225,589 page views

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Technology Practices• Volunteer Matching

• 1800 30% (n=69)• HOT 17% (n=38)• Volunteer Match 18% (n=41)• Volunteer Solutions 25%

(n=52)• Other 19% (n=43)• None 16% (n=36)

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• Social Networking (n=93, 37%)• Facebook 86%• MySpace 39%• Twitter 16%• Wikis 4%• YouTube 33%• Google Groups 17%

• Uses for Social Networks• Plan events/meetings

28%• Email 62%• 11% Blog

Evaluation Practices• How did Affiliates collect their AAR data? (n=206)

• 113 or 55% used web-based database (HOT, 1800, other)• 77 or 55% used word processor documents (MS Word) • 76 or 37% used paper-pencil records• 99 or 48% used spreadsheets (MS Access, MS Excel, SPSS)• 36 or 17% used others instruments for gathering data

• How frequently do Affiliates collect data from volunteers through surveys?• 74 or 30% after each volunteer opportunity• 20 or 8% after making volunteer referrals• 61 or 24% annually• 39 or 16% do not survey• 75 or 30% survey on another time schedule

• 29% of Affiliates measure participant training outcomes.

• 10% of Affiliates have dedicated data specialists/collectors on staff.

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Affiliate Successes in 2008Programming• “This was our Volunteer Center's first year for participating in Family Volunteer Day.

We had a very successful Family Day with 170 people participating and there was a total of 33 projects completed. For a rural county such as ours, this was very successful.”

• “ACT once again sponsored Make a Difference Day together with RSVP of Franklin and Hampshire Counties. This was the second year we did a book drive for children's literacy. This year we added a third book collection site, and doubled the number of books.”

• “A family registered in the Adopt A Family Holiday Assistance Program had two adults and three young children living in a small home. The oldest was a 6-year-old boy who was without even a bed frame. The family that sponsored this family in need.”

• “National Make A Difference Day was a tremendous Success for us this year. It continued to grow and we had more kids than ever, we had more partners and I think overall it was a great success.”

• “Family Volunteer Day- As a "Neighboring" project, we mobilized students in public housing to recruit their families for a day of service in their neighborhood. College students led the project as a Service Learning activity.”

• “Volunteer Income Tax Program that provided free income tax service to 2686 taxpayers. This service was provided by 20 volunteers during the last week in January through middle of April. Hours of service was in excess of 2000.”

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Affiliate Successes in 2008Training• “We were able to launch a very successful workshop series focused on helping

Volunteer Managers develop a strategic plan for their programs.”• “We implemented a court-appointed volunteer workshop that was helpful.”Partnership Development• “Excellent relationship with long-time partner, the County of Stanislaus. The VC

developed and coordinates the Stanislaus Employee Mentor Program (SCEMP), which matches County employees with youth in academic & community mentoring activities.”

• “We have partnered with Penn State Hazleon and have put out four campuses for Martin Luther King Day back in Jan - which will be an ongoing partnership - we are also partnering with PSU to put out for volunteer work all of their incoming Freshman.”

Fundraising• “One of our finest successes was procuring a three-year grant from Meyer

Memorial Trust for $30,000. This grant is a significant breakthrough in regional foundation funding for our Volunteer Center.”

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Affiliate Successes in 2008Volunteer Management• “As a new organization, the percentage of volunteers using our site

and the number of referrals generated increased 120% over the course of 2008 without any major media presence or large marketing campaign. “

• “We have seen a huge surge in volunteers (note this is a success and challenge!) Our MLK Day more than doubled this year and we grew our number of volunteer connections by 50% from Nov/ Dec 2007 to Nov/Dec 2008.”

Technology• “The Volunteer Center invested time and money to create a new

searchable database for our website. Volunteers can search via keyword, opportunity or zip for individual volunteer jobs, and are also able to learn about affiliate managed Days of Service.”

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Questions?

• For further information about the POLI/HON Annual Affiliate Report (AAR), email [email protected].

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20o8 annual affiliate report aggregate summary and highlights evaluation & performance...

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