21 rules to live by

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Page 1: 21 Rules to Live By

Contents

AppendicesForewordMyFriendsShareTheirThoughtsChallengesIntroductionAbouttheAuthor

1RulesforLivingEveryMomentRule1-BeKindtoYourselfRule2-HaveFunRule3-WorkHard

2RulesforLivingWithYourselfRule4-LiveinthePresentRule5-FocusontheProcessRule6-PauseRule7-LaughRule8-CreateNewHabits

3RulesforLivingwithOthersRule9-RespectPPIsRule10-AvoidUSSsRule11-ListenRule12-BeKindtoOthersRule13-HelpOthers

4RulesforMakingGoodDecisionsRule14-ListentoYourHeartRule15-TakeRisksRule16-YoursquoreFreetoChangeYourMindatanyTime

Rule17-WelcomeMistakes

5RulesforAchievingYourGoalsIntroductionThePerfectRecipeRule18-ZerotoOneRule19-BeFirmYetFlexibleRule20-SetGoalsNotExpectations

6TheFinalRuleRule21-QuestionAllRules

AppendicesA-TreatYourselfB-LearningtoPauseC-TooManyBadHabitsD-RecruitStrongPartners

E-HowGoodaListenerAreYouF-TheHumanTranslatorG-WillYouPleaseJustListenH-LearningHowtoTakeRisks

I-OnthePhysicsofRocks(goal-setting)J-HowManyBumpsHaveYouHadTodayK-AreYouaLightSwitchoraDimmerL-WeHaveVeryHighExpectationsofourStudents

MyFriendsShareTheirThoughtsQuestionsaboutLivingEveryMoment(Rules1-3)

Q1-DoyoutreatyourselfkindlyQ2-Ishavingfunaskill(andrelatedquestions)Q3-Howimportantisitinlifetoworkhard

QuestionsaboutLivingWithYourself(Rules4-8)Q4-HowmuchtimedoyouspendinthepresentQ5-WhattasksarehardforyoutoenjoyQ6-HowoftendoyoupauseQ7-Doeslaughterandsmilingmakeyoufeelbetter

Q8-Doyouoftenthinkaboutyourhabits

QuestionsaboutLivingWithOthers(Rules9-13)Q9-DoyourespectPPIsQ10-DoyoureceivemoreUSSsthanyoudeliverQ11-HowimportantislisteningQ12-WhatkindacthaveyoudonelatelyQ13-Whatrsquosthedifferencebetweenldquobeingkindrdquoandldquohelpingothersrdquo

QuestionsaboutMakingGoodDecisions(Rules14-17)Q14-HowdoyoumakedecisionsQ15-Howimportantisittobearisk-takerQ16-IsconsistencyoverratedQ17-Whatrsquosthedifferencebetweenamistakeandabaddecision

AQuestionaboutAchievingYourGoals(Rules18-20)Q18-WhendoesyourPGAbecomeself-critical

AQuestionaboutTheFinalRule(Rule21)Q21-Whatrulesmakenosense

ChallengesChallenges-LivingwithYourself

1ATreatyourself4AUseESPtotakeyoubacktothepresent5AInsearchofthehappymoment5BThecycleneverends5CCreatingatrigger

5DldquoIcanrsquotwaituntilrdquo6ACreateapersonaltrigger7ALaughingallthewaytowork8ACreateanewhabit5simplesteps

Challenges-LivingWithOthers9AR-e-s-p-e-c-t=t-c-e-p-s-e-R10AHowlongcanyouwait11ALendanear12AldquoThankyouforcallingandbestofluckrdquo13ATheredlightchallenge

Challenges-MakingGoodDecisions14ATherersquosnosuchthingasabaddecision15AOhgoaheadtakearisk

17AAfteryournextmistake17BTrimyourldquoregretcyclerdquo

Challenges-AchievingYourGoals18AHowsharpisyourknife19AWhilelyinginbed19BldquoOuttolunchbebackinanhourrdquo

Foreword

ThisbookisperfectformyfriendMitchWilliamswhosohetellsmeoftenstartsreadingbooksinthemiddleIdonrsquotquiteunderstandhowhedoesthatIrsquoveheardhimexplainitadozentimesldquoYesIjustopenthebookinthemiddleandstartreadingrdquo

HonestlyIdonrsquotgetitbutinthiscasewith21RuleshersquodbespotonbecausethisisnrsquotoneofthosebooksthatyoureadfronttobackItrsquosaskip-aroundbookGlancethecontentsenjoythepoignantquotesoneverypagePickitupputitdownDonrsquotmakeitachoreReadingshouldnrsquotbeachorePerhapsthatrsquosRule22

OhanddonrsquotmisstheAppendicesall12ofthemTheyrsquorechockfullofgreatwisdomndashnoneofitfrommeIrsquovesimplygatheredinsightfromworldexpertsandcondenseditforyou

Irsquovespentthebetterpartofmyadultlifereadingself-helpbooksandIfinallyrealizedthatitwastimetoputmyjournalisticbackgroundtouseSothisbookinessenceisacompilationofthewisdomsharedovertheyearsbyself-helpgurusIrsquovejustbroughtitalltogetherforyou

Irsquomhappytosharesomeofmyfavorites(Rules10and19topthechartalongwithAppendixFtitledldquoTheHumanTranslatorrdquo)butyoursquollsoonfindsomeofyourownandIrsquodlovetoknowwhattheyareSopleasesendalonganemail(steveferbergmailcom)toletmeknowAnddonrsquotbeshyIrsquodlovetohearfromyou

TheinspirationbehindthisbookofcoursearethefourwomenwithwhomIrsquommadlyinlovendashmywifeRoe(thisyearwecelebrateour35thyearofmarriage)andourdaughtersMelyssaNatalieandOliviaEachofthemisagiftfromheaveninsightfulstrongintouchmotivatedcaringandwiseIloveyou

AndIlovethefriendsandfamilywhowerekindenoughtoanswermyendlessseriesofquestionsandwhoallowedmetopublishtheiranswersinthis

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 2: 21 Rules to Live By

Rule17-WelcomeMistakes

5RulesforAchievingYourGoalsIntroductionThePerfectRecipeRule18-ZerotoOneRule19-BeFirmYetFlexibleRule20-SetGoalsNotExpectations

6TheFinalRuleRule21-QuestionAllRules

AppendicesA-TreatYourselfB-LearningtoPauseC-TooManyBadHabitsD-RecruitStrongPartners

E-HowGoodaListenerAreYouF-TheHumanTranslatorG-WillYouPleaseJustListenH-LearningHowtoTakeRisks

I-OnthePhysicsofRocks(goal-setting)J-HowManyBumpsHaveYouHadTodayK-AreYouaLightSwitchoraDimmerL-WeHaveVeryHighExpectationsofourStudents

MyFriendsShareTheirThoughtsQuestionsaboutLivingEveryMoment(Rules1-3)

Q1-DoyoutreatyourselfkindlyQ2-Ishavingfunaskill(andrelatedquestions)Q3-Howimportantisitinlifetoworkhard

QuestionsaboutLivingWithYourself(Rules4-8)Q4-HowmuchtimedoyouspendinthepresentQ5-WhattasksarehardforyoutoenjoyQ6-HowoftendoyoupauseQ7-Doeslaughterandsmilingmakeyoufeelbetter

Q8-Doyouoftenthinkaboutyourhabits

QuestionsaboutLivingWithOthers(Rules9-13)Q9-DoyourespectPPIsQ10-DoyoureceivemoreUSSsthanyoudeliverQ11-HowimportantislisteningQ12-WhatkindacthaveyoudonelatelyQ13-Whatrsquosthedifferencebetweenldquobeingkindrdquoandldquohelpingothersrdquo

QuestionsaboutMakingGoodDecisions(Rules14-17)Q14-HowdoyoumakedecisionsQ15-Howimportantisittobearisk-takerQ16-IsconsistencyoverratedQ17-Whatrsquosthedifferencebetweenamistakeandabaddecision

AQuestionaboutAchievingYourGoals(Rules18-20)Q18-WhendoesyourPGAbecomeself-critical

AQuestionaboutTheFinalRule(Rule21)Q21-Whatrulesmakenosense

ChallengesChallenges-LivingwithYourself

1ATreatyourself4AUseESPtotakeyoubacktothepresent5AInsearchofthehappymoment5BThecycleneverends5CCreatingatrigger

5DldquoIcanrsquotwaituntilrdquo6ACreateapersonaltrigger7ALaughingallthewaytowork8ACreateanewhabit5simplesteps

Challenges-LivingWithOthers9AR-e-s-p-e-c-t=t-c-e-p-s-e-R10AHowlongcanyouwait11ALendanear12AldquoThankyouforcallingandbestofluckrdquo13ATheredlightchallenge

Challenges-MakingGoodDecisions14ATherersquosnosuchthingasabaddecision15AOhgoaheadtakearisk

17AAfteryournextmistake17BTrimyourldquoregretcyclerdquo

Challenges-AchievingYourGoals18AHowsharpisyourknife19AWhilelyinginbed19BldquoOuttolunchbebackinanhourrdquo

Foreword

ThisbookisperfectformyfriendMitchWilliamswhosohetellsmeoftenstartsreadingbooksinthemiddleIdonrsquotquiteunderstandhowhedoesthatIrsquoveheardhimexplainitadozentimesldquoYesIjustopenthebookinthemiddleandstartreadingrdquo

HonestlyIdonrsquotgetitbutinthiscasewith21RuleshersquodbespotonbecausethisisnrsquotoneofthosebooksthatyoureadfronttobackItrsquosaskip-aroundbookGlancethecontentsenjoythepoignantquotesoneverypagePickitupputitdownDonrsquotmakeitachoreReadingshouldnrsquotbeachorePerhapsthatrsquosRule22

OhanddonrsquotmisstheAppendicesall12ofthemTheyrsquorechockfullofgreatwisdomndashnoneofitfrommeIrsquovesimplygatheredinsightfromworldexpertsandcondenseditforyou

Irsquovespentthebetterpartofmyadultlifereadingself-helpbooksandIfinallyrealizedthatitwastimetoputmyjournalisticbackgroundtouseSothisbookinessenceisacompilationofthewisdomsharedovertheyearsbyself-helpgurusIrsquovejustbroughtitalltogetherforyou

Irsquomhappytosharesomeofmyfavorites(Rules10and19topthechartalongwithAppendixFtitledldquoTheHumanTranslatorrdquo)butyoursquollsoonfindsomeofyourownandIrsquodlovetoknowwhattheyareSopleasesendalonganemail(steveferbergmailcom)toletmeknowAnddonrsquotbeshyIrsquodlovetohearfromyou

TheinspirationbehindthisbookofcoursearethefourwomenwithwhomIrsquommadlyinlovendashmywifeRoe(thisyearwecelebrateour35thyearofmarriage)andourdaughtersMelyssaNatalieandOliviaEachofthemisagiftfromheaveninsightfulstrongintouchmotivatedcaringandwiseIloveyou

AndIlovethefriendsandfamilywhowerekindenoughtoanswermyendlessseriesofquestionsandwhoallowedmetopublishtheiranswersinthis

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 3: 21 Rules to Live By

Q8-Doyouoftenthinkaboutyourhabits

QuestionsaboutLivingWithOthers(Rules9-13)Q9-DoyourespectPPIsQ10-DoyoureceivemoreUSSsthanyoudeliverQ11-HowimportantislisteningQ12-WhatkindacthaveyoudonelatelyQ13-Whatrsquosthedifferencebetweenldquobeingkindrdquoandldquohelpingothersrdquo

QuestionsaboutMakingGoodDecisions(Rules14-17)Q14-HowdoyoumakedecisionsQ15-Howimportantisittobearisk-takerQ16-IsconsistencyoverratedQ17-Whatrsquosthedifferencebetweenamistakeandabaddecision

AQuestionaboutAchievingYourGoals(Rules18-20)Q18-WhendoesyourPGAbecomeself-critical

AQuestionaboutTheFinalRule(Rule21)Q21-Whatrulesmakenosense

ChallengesChallenges-LivingwithYourself

1ATreatyourself4AUseESPtotakeyoubacktothepresent5AInsearchofthehappymoment5BThecycleneverends5CCreatingatrigger

5DldquoIcanrsquotwaituntilrdquo6ACreateapersonaltrigger7ALaughingallthewaytowork8ACreateanewhabit5simplesteps

Challenges-LivingWithOthers9AR-e-s-p-e-c-t=t-c-e-p-s-e-R10AHowlongcanyouwait11ALendanear12AldquoThankyouforcallingandbestofluckrdquo13ATheredlightchallenge

Challenges-MakingGoodDecisions14ATherersquosnosuchthingasabaddecision15AOhgoaheadtakearisk

17AAfteryournextmistake17BTrimyourldquoregretcyclerdquo

Challenges-AchievingYourGoals18AHowsharpisyourknife19AWhilelyinginbed19BldquoOuttolunchbebackinanhourrdquo

Foreword

ThisbookisperfectformyfriendMitchWilliamswhosohetellsmeoftenstartsreadingbooksinthemiddleIdonrsquotquiteunderstandhowhedoesthatIrsquoveheardhimexplainitadozentimesldquoYesIjustopenthebookinthemiddleandstartreadingrdquo

HonestlyIdonrsquotgetitbutinthiscasewith21RuleshersquodbespotonbecausethisisnrsquotoneofthosebooksthatyoureadfronttobackItrsquosaskip-aroundbookGlancethecontentsenjoythepoignantquotesoneverypagePickitupputitdownDonrsquotmakeitachoreReadingshouldnrsquotbeachorePerhapsthatrsquosRule22

OhanddonrsquotmisstheAppendicesall12ofthemTheyrsquorechockfullofgreatwisdomndashnoneofitfrommeIrsquovesimplygatheredinsightfromworldexpertsandcondenseditforyou

Irsquovespentthebetterpartofmyadultlifereadingself-helpbooksandIfinallyrealizedthatitwastimetoputmyjournalisticbackgroundtouseSothisbookinessenceisacompilationofthewisdomsharedovertheyearsbyself-helpgurusIrsquovejustbroughtitalltogetherforyou

Irsquomhappytosharesomeofmyfavorites(Rules10and19topthechartalongwithAppendixFtitledldquoTheHumanTranslatorrdquo)butyoursquollsoonfindsomeofyourownandIrsquodlovetoknowwhattheyareSopleasesendalonganemail(steveferbergmailcom)toletmeknowAnddonrsquotbeshyIrsquodlovetohearfromyou

TheinspirationbehindthisbookofcoursearethefourwomenwithwhomIrsquommadlyinlovendashmywifeRoe(thisyearwecelebrateour35thyearofmarriage)andourdaughtersMelyssaNatalieandOliviaEachofthemisagiftfromheaveninsightfulstrongintouchmotivatedcaringandwiseIloveyou

AndIlovethefriendsandfamilywhowerekindenoughtoanswermyendlessseriesofquestionsandwhoallowedmetopublishtheiranswersinthis

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 4: 21 Rules to Live By

17AAfteryournextmistake17BTrimyourldquoregretcyclerdquo

Challenges-AchievingYourGoals18AHowsharpisyourknife19AWhilelyinginbed19BldquoOuttolunchbebackinanhourrdquo

Foreword

ThisbookisperfectformyfriendMitchWilliamswhosohetellsmeoftenstartsreadingbooksinthemiddleIdonrsquotquiteunderstandhowhedoesthatIrsquoveheardhimexplainitadozentimesldquoYesIjustopenthebookinthemiddleandstartreadingrdquo

HonestlyIdonrsquotgetitbutinthiscasewith21RuleshersquodbespotonbecausethisisnrsquotoneofthosebooksthatyoureadfronttobackItrsquosaskip-aroundbookGlancethecontentsenjoythepoignantquotesoneverypagePickitupputitdownDonrsquotmakeitachoreReadingshouldnrsquotbeachorePerhapsthatrsquosRule22

OhanddonrsquotmisstheAppendicesall12ofthemTheyrsquorechockfullofgreatwisdomndashnoneofitfrommeIrsquovesimplygatheredinsightfromworldexpertsandcondenseditforyou

Irsquovespentthebetterpartofmyadultlifereadingself-helpbooksandIfinallyrealizedthatitwastimetoputmyjournalisticbackgroundtouseSothisbookinessenceisacompilationofthewisdomsharedovertheyearsbyself-helpgurusIrsquovejustbroughtitalltogetherforyou

Irsquomhappytosharesomeofmyfavorites(Rules10and19topthechartalongwithAppendixFtitledldquoTheHumanTranslatorrdquo)butyoursquollsoonfindsomeofyourownandIrsquodlovetoknowwhattheyareSopleasesendalonganemail(steveferbergmailcom)toletmeknowAnddonrsquotbeshyIrsquodlovetohearfromyou

TheinspirationbehindthisbookofcoursearethefourwomenwithwhomIrsquommadlyinlovendashmywifeRoe(thisyearwecelebrateour35thyearofmarriage)andourdaughtersMelyssaNatalieandOliviaEachofthemisagiftfromheaveninsightfulstrongintouchmotivatedcaringandwiseIloveyou

AndIlovethefriendsandfamilywhowerekindenoughtoanswermyendlessseriesofquestionsandwhoallowedmetopublishtheiranswersinthis

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 5: 21 Rules to Live By

Foreword

ThisbookisperfectformyfriendMitchWilliamswhosohetellsmeoftenstartsreadingbooksinthemiddleIdonrsquotquiteunderstandhowhedoesthatIrsquoveheardhimexplainitadozentimesldquoYesIjustopenthebookinthemiddleandstartreadingrdquo

HonestlyIdonrsquotgetitbutinthiscasewith21RuleshersquodbespotonbecausethisisnrsquotoneofthosebooksthatyoureadfronttobackItrsquosaskip-aroundbookGlancethecontentsenjoythepoignantquotesoneverypagePickitupputitdownDonrsquotmakeitachoreReadingshouldnrsquotbeachorePerhapsthatrsquosRule22

OhanddonrsquotmisstheAppendicesall12ofthemTheyrsquorechockfullofgreatwisdomndashnoneofitfrommeIrsquovesimplygatheredinsightfromworldexpertsandcondenseditforyou

Irsquovespentthebetterpartofmyadultlifereadingself-helpbooksandIfinallyrealizedthatitwastimetoputmyjournalisticbackgroundtouseSothisbookinessenceisacompilationofthewisdomsharedovertheyearsbyself-helpgurusIrsquovejustbroughtitalltogetherforyou

Irsquomhappytosharesomeofmyfavorites(Rules10and19topthechartalongwithAppendixFtitledldquoTheHumanTranslatorrdquo)butyoursquollsoonfindsomeofyourownandIrsquodlovetoknowwhattheyareSopleasesendalonganemail(steveferbergmailcom)toletmeknowAnddonrsquotbeshyIrsquodlovetohearfromyou

TheinspirationbehindthisbookofcoursearethefourwomenwithwhomIrsquommadlyinlovendashmywifeRoe(thisyearwecelebrateour35thyearofmarriage)andourdaughtersMelyssaNatalieandOliviaEachofthemisagiftfromheaveninsightfulstrongintouchmotivatedcaringandwiseIloveyou

AndIlovethefriendsandfamilywhowerekindenoughtoanswermyendlessseriesofquestionsandwhoallowedmetopublishtheiranswersinthis

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 6: 21 Rules to Live By

book(inspecialsectionscallednotsurprisinglyldquoMyFriendsShareTheirThoughtsrdquo)Stopandreadoneortwoyoursquollbeimpressedwiththeirinsight

SothankyoutomysisterIlenemysister-in-lawCaroleuncleAllanbrother-in-lawBrucecousinsChrisJillMarnieandSteeve(yesitrsquostwoersquos)andfriendsgalorendashBobbiCordingleyCarlEcksteinGailChmuraDaveRuppGaryMillerJoelAnnReaJoeBrancatelliJohnNelsonJerrySemperKathyDowdKarinUdlerMarleyCasagrandeMickeyFilipponiNatEmeryRonTaylorSheilaFilipponiVickiHutmanandVickiSullivan

IrsquodalsoliketothankJayDeegandesignerextraordinairewhodesignedsixversionsofthebookcoverandimpressesusdailywithhisgeniusAndfinallyaspecialthankyoutomygoodfriendandcolleagueElizabethBushwhotookthetimetoeditthisbookanddelightmewithhercommentssuggestionsandcritiqueSheisaspecialpersonIwisheachofyoucouldmeether

ThankyouforpickingthisbookupIhopethatithasmeaningforyou

SteveFerberCharlestonSouthCarolina

September2012

IntroductionTheWindowampTheWind

ldquoManrsquosgreatnessliesinhispowerofthoughtrdquo--BlaisePascal

Inlargemeasurethisbookisaboutourthoughtsthethoughtsthatourmindcreates and re-creates as we experience life Thoughts are said to be thewindowtoourlivesbutIbelievethattheyarethewindaswell

There is no escaping the notion that our thoughts define our entire humanexperience--theystandbehindeverywordthatwespeakeveryactionthatwetakeand(nearly)everyemotionthatwefeelYetknowingthiswespendbutafractionofourtimeexaminingourthoughtsInsteadwespendmuchofourdayrepeatingtiredandworn-outthoughtpatterns

ldquoThekeytoeverymanishisthoughtrdquo--RalphWaldoEmerson

This book is about changing those patterns about thinking new thoughtsaboutcapturingmorehappymomentsdeliveringmorelovingsmilesCentraltoourthemeisthenotionthatwecanchoosewhattothinkthatweactuallyhaveachoice about what private thoughts to ponder But do we Can we actuallychoosewhattothink

Basedonwhatweknowaboutthephysiologyofthebrain--ie theneuralcompetitionbetweenlogic(thecerebralcortex)andemotion(theamygdala)--itappearsreasonabletospeculatethat1Wehavesomeabilitytochoosewhatwethink (though our powerful emotional centers honed over 40000 years forsurvivalcaneasilyoverwhelmourlogicsystems)2Eachindividualrsquosabilitytoldquochooserdquovariesdramaticallygiventhateachhumanbeingisauniqueblendof

natureandnurture3Weallarecapableofimproving--thatiseachofuscanenhanceourabilitytochoose

DoWeReallyHaveaChoice

AsayoungsterthenateenagerandyoungadultIviewedchoiceasnothingmorethanldquoactivityselectionrdquoInthiscontextchoicemeantdecidingwhattodonextwithourpersonalandfamilytime

ldquoWhatbookshouldIreadnextrdquo

ldquoWhatrestaurantshouldwegotofordinnerrdquo

ldquoWhatTVshowshouldIwatchrdquo

ldquoEveryeventthatamanwouldmastermustbemountedontherunandnomanevercaughtthereinsofathoughtexceptasitgallopedpasthimrdquo

--OliverWendellHolmes

If we are fortunate our lives offermany such choices But the concept ofchoicegoesfarbeyondmereactivities--choiceencompassesallthatwesay(thewords thatwespeak) all thatwedo (theactionswe take) andas Iwill soonarguenearlyallthatwethink(thethoughtsthatfillourminds)

DoWeChooseWhattoSay

OfcourseAfteralltoavoidoffendingotherswithourwordswecansimplychoosenottospeak(howeverdifficultthatmayseemattimes)Eachdaywersquorefaced with thousands of decisions none more critical than knowing when tospeak and in turn knowing what to say The words that we speak haveenormous influence over our lives because they define the health of ourrelationshipsThisiswhywemustchooseourwordscarefullytomakecertainthatweavoidatallcostsspeakingharshlytothosewhomwelove

DoWeChooseWhattoDo

NoquestionIfwewantedtoavoidoffendingotherswithouractionswecansimplychoosenottoact--tositquietlyandobserveandcontemplate

ButOurThoughts

CanwereallychoosewhattothinkIbelievethatwecanIbelievethatitrsquospossibletomoveourpersonalthoughttrackseversogentlyinthedirectionthatwedesireGrantedourthoughtpatternsaredeeplyingrainedandmayindeedsolidify with age But study after study personal experience after personalexperienceaffirmsthatchangeispossible

ldquoLifeistheonlygameinwhichtheobjectofthegameistolearntherulesrdquo

--AshleighBrilliant

Thekeyofcourse isawarenessAfterallhowcanwechangeourpatternsunlessweknowwhattheyare

HiddenFromtheWorld

Byand largeourmentalhabits arehidden from theworldThatrsquoswhy itrsquoseasierforafriendtotellustostopsmoking(physicalhabit)thantostopbeingself-critical (mental habit) Chances are that our friends probably know howmanytimesadaywesmokeacigarettebuttheylikelyhavenoideahowmanytimesadayweprivatelycriticizeourselves

Theworldisobsessedwithimprovingourphysicalhabits--wersquoretoldtoeatamorenutritiousbreakfastexercisethreetimesaweeksleepafulleighthoursa night But where are the comparable preachings for improving our mentalhabits

Yesourmentalhabitsmaybehidden from theworldbut theyrsquorecertainlynothiddenfromusThetruthisifyoupauselongenoughtoactuallywatchyourthoughtstoobserveandanalyzethemyoursquollquicklynoticehowrepetitivetheyare Though each of us considers ourselves unique and mysterious andcomplextherealityisthatourthoughtpatternsourldquoprivatethoughttracksrdquoarequitepredictable

Rest assured just as our neural networks instruct our body to move in acertainway(eg tyingourshoelacesswingingagolfclub)thesesameneuralnetworks instruct ourmind to think in a certainway (eg getting upsetwhensomeonecutsusoffintraffic)

ldquoYoubecomewhatyouthinkaboutrdquo

--EarlNightingale

LetrsquostakeanexampleSaythataclosefriendtellsyouthatyoursquorebeingtoosensitive Chances are that the comment will trigger a sequence of familiarthoughts that leadyou to criticize bothyourself andyour friendThepatternsareall toofamiliar--someoneinsultsyouand inaninstantyourcerebralCDbeginsplayingldquoThoughtTrack25rdquo

OrsaythatapersonchallengesyourauthorityInpopsldquoThoughtTrack41rdquotriggeringawell-wornsequenceofangerandrevengeAndsoitgoesmomentbymoment day after daywe play our pre-recorded thought tracks over andoverandoveragain

Itdoesnrsquothave tobe thatwayWecandeletedislikable tracksandbegin tore-stockthe libraryWecandiscardportionsofour inventoryandcreatefreshnewtracksforthecomingseasonEasytodoOfcoursenotbuttherewardsaresubstantialAfterallasidefromfamilyandyourfriendswhatrsquosmorepreciousthanyourprivatethoughttime

LetrsquosGetPhysical

Irsquoveoftenwonderedwhywespendsomuchtimetryingtoalterourphysicalhabits (eg cutting down on food alcohol or tobacco) but so little on ourmental habitswhywe spend somuch time learning newphysical skills (egguitar tennis yoga computer skills) but so little learning newmental skillsPerhaps itrsquos because our physical habits are public or perhaps itrsquos becausetheyrsquorejusteasiertolearn

Perhaps But imagine the benefits of learning new mental skills Imaginebuildinganinternalsystemwherethoughtscreateconfidenceandself-esteem

Shouldnrsquotwebepayingmoreattentiontoourmentalhabits

CreatingPrivateWordsofEncouragement

WordsareamongmanrsquosmostpowerfulforcesyetweoftenneglecttoharnessthemIrsquomsurethatyoucanrecallamomentinyourlifewhenawordortwo--from a person that you respect -- led you to change a personal decision orperhapsmoredramatically thecourseofyour life Itmayhavebeenasimple

suggestion (ldquoWhy donrsquot you give them a callrdquo) or it may have been strongwordsofsupport(ldquotrustyourinstinctsrdquo)

ldquoEverythoughtwethinkiscreatingourfuturerdquo--LouiseLHay

Irefertotheseurgingsasldquopublicwordsofencouragementrdquobecausewetakethese publicwords and incorporate them into our private thoughts to help usshape future decisionsWe hear publicwords of encouragement not just fromfriends and relatives but from authors and politicians script writers and talkshowhosts1

WhynotlearntocreateourownldquoprivatewordsofencouragementrdquoWhynotstartlisteningtoourselvesItismyferventhopethat21RulesToLiveBywillhelpyoudojustthat

IrecallhowstandingatafuneralseveralyearsagoIstartedtoimaginewhateveryonewasthinkingItseemedthatatthissingularmomentallpettydisputeshaddissolvedalldailyworrieshaddiminishedDuringthisoneuniquemomentitappearedthatwewereallofonemind--sharingthoughtsofloveandwarmthoffriendshipandcompassionYethourslaterintheprivacyofourcarorourhome or our thoughts we quickly reverted to our hackneyed thought tracksthoughtsthatcriticizeandcondemndestroyanddiminish

ldquoThoughttakesmanoutofservitudeintofreedomrdquo--HenryWadsworthLongfellow

Now alone in the privacy of my car I asked myself since theyrsquore justthoughtswhatpreventsusfromcreatingandre-creatingthesamethoughtsthatwe experienced at the funeral If theyrsquore just thoughtswhat prevents us fromcreating themwhilewersquore sitting in trafficweeding thegarden or paying thebillsWhymustwereverttooldpatterns

TheanswerofcourseisthatweneednotAllweneedisanewsetoftools

InthephysicalworldwersquorepresentedwiththousandsoftoolseachcreatedandsoldonthepromisethattheyrsquollsaveyoutimeorincreaseproductivityButrarearethetoolsdesignedtohelpusimproveourmentaloutlookShouldnrsquotwespendmoretimeshoppingforthem

MatchingtheMoments

21RulestoLiveByisonesuchtooldesignedtorelieveanxietyandtensionto diminish anger and aggravation to redirect your thoughts to a happier andhealthierplace

Oneofmyprimarygoalsinwriting21Ruleswastomakeitpracticalthatistoofferspecificldquowordsofencouragementrdquothatyoucouldsharewithyourselfatjusttherightmoment

Whatmomentsarewetalkingabout

diamsmomentswhenyoursquorestrugglingwithlifersquosuncertainties(Rules1-3)

diams moments when yoursquore overwhelmed with anxiety trying to calm yournerves(Rules4-8)diamsmomentswhenyoursquoreinteractingwithanotherpersonbe it a familymember a close friend or a newacquaintance (Rules 9-13)diamsmomentswhenyoursquoretryingtomakeadecision(Rules14-17)

ldquoThenoblestpleasureisthejoyofunderstandingrdquo--LeonardoDaVinci

diams moments when yoursquore creating then striving to reach a personal goal(Rules 18-20) and diams moments when yoursquore frustrated by people orinstitutionsthatremainunwillingtochange(Rule21)

In its simplest form 21 Rules To Live By is a ldquohow-tordquo journal offeringspecificwordsofencouragementforsomeoflifersquosmostanxiety-filledmomentsToo often after reading a self-help book I was left wondering ldquoOK IunderstandwhattheauthorissayingButnowwhatdoIdotocalmdowntofeelbettertofeelmorerelaxedrdquo

With this inmind I crafted each of the 21 ruleswith specificmoments inmindTheconceptwaswheneveroneof thesemomentspresenteditself therewouldbearule--awordofencouragementofguidance--tohelpbringusbacktocentertoeasetheanxietyortheangst

Examplewhenyoursquorestuckinmind-numbingtrafficandyourtemperatureisstarting to rise turn to Rule 4 (Live in the Present) or Rule 5 (Focus on the

Process) Or perhaps yoursquore privately negotiating a career change -- Rule 14(ListenToYourHeart)canhelp

Step1

Mind you the concept of linking words to moments may seem far toosimplistic to generate meaningful long-lasting change Consider then theserulesthesewordsasafirststeptowardsbuildingnewthoughthabitsnewwaysofthinkingaboutourdayrsquostravailsThetruthiswhilelifeisbothdynamicandunpredictable our thought tracks often are not and the more quickly werecognizethisandtakestepstochangethemthehappierwewillbe

ldquoItrsquosonlyathoughtandathoughtcanbechangedrdquo--LouiseMay

Onapersonalnote Ioftenhaveused theserulesduring timesofstressandfrustration and I am pleased to report have experienced notable successNaturally Irsquom not always soothed by just words (intense moments seem tooverwhelmmyability to listen)Butmore thannot theseprivatewordshavehelped my mental outlook releasing my private thoughts to travel in newdirections In essence these rules have helped createmoremental timemoretimeformetodreamandcreateinsteadofgrouseandcomplain

Myhopeisthatasyoureadthisbookyoursquollfindaruleortwothatworksforyou (naturallymorewould bewonderful)My hope is that yoursquoll find a rulethatwhenappliedatjusttherightmomentbringsyouasenseofinnercalmorpeace and lasts formore than amoment If that should be the case Iwill bepleasedbeyondmeasure

This book is not intended as a scientific journal (though itrsquos pepperedwithreferences) nor does it aim to explore the physiology of the human thoughtprocess(itdoestouchbrieflyonauditoryandvisualcues)Insteadthisbookissimplyabidtoofferpersonalwordsofencouragementthatyoucansharewithyourselfasyourmomentsunfold

Why21

Iselectedldquo21rdquorulesforahighlyscientificreasonallthreeofourdaughters(MelyssaNatalieampOlivia)andnowourfirstgrandchild(Emery)arebornonthe21stMywifeRoedeliveredallthreegirlsnaturallythatisnoscheduledC-

sectionsMymotherlovedthecoincidenceofnaturebecauseitwaseasyforhertorememberhergranddaughtersrsquobirthdates--sheonlyneededtorememberthemonth (September February and March by the way just in case yoursquoreplanningtobuyagift)Naturallysincethebirthofourdaughtersthenumber21hasbecomesomethingofafamilyemblemnottomentionthatblackjackismyfavoritecardgame

ldquoThoughtshavepowerthoughtsareenergyAndyoucanmakeyourworldorbreakitbyyourownthinkingrdquo

--SusanTaylor

WhyThese21

Theprocessofselectingthe21ruleswastobesureatouchmorescientificIt involvedmatching lifersquosmoments (eg alonewith our thoughts talking toothersmakingdecisions settinggoals)withspecific rules (it shouldbenotedhowever that the list of 21 is not necessarily in order of importance insteadtheyrsquoregroupedaccordingtomomentstofacilitaterecall)

TheongoingdebatewithinthefamilycontinuesoverRule1ForthebetterpartofadecadeRule1was toldquohavefunrdquo(itrsquosstill in themixdonrsquotworry)MywifeRoeandIstressed this rulebecauseparticularlyon theathletic fieldplayersoften forgot to enjoy themselves Instead theathletic fieldbecameyetanotherbattlegroundofegoandpersonalityToooftenyoungathletesweretoldto focus on winning instead of effort to emphasize aggression instead ofcompassion (no wonder we struggle to build tolerance between races andnations)SoldquohavingfunrdquobecameacentralfamilythemeThefactthatitrsquosbeensupplanted by a new1will likely stir family debates for the next decade ortwo

DonrsquotMissTheseIf yoursquore tight for time make sure you that donrsquot miss these three

passages (some of my favorites) -- ldquoYou Donrsquot Need More Self-Disciplinerdquo (page 68) --TheFirm-FlexContinuum (Rule 19 page169)and--LaughingAlltheWay(page62)

ldquoTheLawofAttractionattractstoyoueverythingyouneedaccordingtothenatureofyourthoughtlifeYourenvironmentalandfinancialconditionaretheperfectreflectionofyourhabitualthinkingThoughtrulestheworldrdquo

--JosephEdwardMurphy

TheRulesThemselves

Herethenisaquicklookatthe21rulesgroupedintosixbroadcategories

RulesforLivingEveryMoment

Rule1BeKindtoYourselfRule2HaveFunRule3WorkHard

Asnotedforthebetterpartoftenyearsourfamilyrsquos1rulewastohavefunInourcurrentlistithasnrsquotfallenfar(itrsquosnow2)butthatdoesnrsquotpreventourdaughtersfromgivingusgriefnowandagainTheyinsistthathavingfunisstill1intheirheartsFarbeitfromustodisagree

Butthenew1--BeKindtoYourself--isaworthycompetitorbecauseofitspower to transcend all others Too often we privately criticize ourselvesattacking both our decisions and behavior By and large this self-criticism isdetrimentaltoourwell-beingbluntingourabilitytogrowandevolve

Rule1isavariantonthegoldenrule--treatyourselfasyouwishforotherstotreatyouwithkindnessandpatiencewithgraceandcompassionThisisnrsquotto say that self-criticism doesnrsquot have its place -- it does as guilt and self-examinationareworthyassetsontheroadtoself-discoveryButtoooftenourprivateself-judgmentservestolessennotliftupoursenseofself

RulesforLivingwithYourself

Rule4LiveinthePresentRule5FocusontheProcessRule6PauseRule7LaughRule8CreateNewHabits

YearsagoIreadthefollowingquoteldquoNotonepersonin10000canliveinthe presentrdquo The quote intrigued me and has generated years of self-thoughtaboutboththemeaningofthatphraseandtheenormouschallengeofdoingsoRules 4 and 5 urge us to focus on themoment however impossible thatmayseemAndRules67and8offerusapathwayforwhattodowhenconfrontedbyanxietyandfrustration

ldquoYouaretodaywhereyourthoughtshavebroughtyouyouwillbetomorrowwhereyourthoughtstakeyourdquo

--JamesAllen

Life presents no shortage ofmoments inwhich to employ these five ruleseachaimedathelpinguslivewithourselves

RulesforLivingwithOthers

Rule9RespectPPIs(PersonalPreferenceItems)Rule10AvoidUSSs(UnsolicitedSuggestions)Rule11ListenRule12BeKindtoOthersRule13HelpOthers

Feelfreetoskipthissectionifyou1livealone2neverinteractwithotherpeopleand3havenoplansforengagingwithothersFortherestofyouyoursquollprobablyenjoyRules9and10whichaddressrespectandpersonalpreferences

Thisgroupofrulesalsoincludesoneofmyfavoriteslisten(11)Itrsquosquitepossible that listening is themost important human skill that is never taughtMoreaboutthislater

RulesforMakingGoodDecisions

Rule14ListenToYourHeartRule15TakeRisksRule16YoursquoreFreeToChangeYourMindAtAnyTimeRule17WelcomeMistakes

ldquoWefindithardtobelievethatotherpeoplersquosthoughtsareassillyasourownbuttheyprobablyarerdquo

--JamesRobinson

Regardless of what kind of decision yoursquore making these four rules willeasilyapplyRules14and15aredesignedtohelpyouwhileyoursquoremakingyourdecisionRules16and17willguideyouafteryoursquovemadeyourdecisionMyfavorite from this set is Rule 16 (Yoursquore Free to ChangeYourMindAtAnyTime)Itrsquosoneofthemostpopularrulesinourhouse

RulesforAchievingYourGoals

Rule18ZerotoOneRule19BeFirmYetFlexibleRule20SetGoalsNotExpectations

Ifyoursquorethekindofpersonwhosetspersonalgoalsyoursquollenjoythesethreeplusadetailedintroductorysectionwhichdescribesthesixmajortenetsofgoal-settingdrawnfrom theworldrsquos leadingexpertsRules18and20aredesignedforusebeforeyousetyourgoalsinstoneAndthentherersquosmypersonalfavoriteRule19 (BeFirmYetFlexible)which I seem tousedailyboth toguidemydecisionsandactionsandre-establishbalanceinmylifeWhateveryoudodonrsquotmissRule19

TheFinalRule

Rule21QuestionAllRules

Some years ago we taught our daughters an important life rule -- ldquoSeekForgivenessNotPermissionrdquo -- on the condition that theywould never use itagainst us I still love that rule and use it frequently (as do our daughters)becauseitunderscorestheessenceofRule21QuestionAllRules

Lifeisfilledwithaplethoraofrules--fromgrammarrulesandunionrulestodrivingrulesandtaxrulesjusttonameafewIrsquomnotabigfanofrules(makingitallthemorecuriouswhyIwroteabookentirelyaboutrules)whichiswhyIenjoyRule21

Toooftenweareaskedtofollowrulesofquestionablelogic(ldquoIrsquomsorrysirbutthatrsquosjustourpolicyrdquo)andsoonoursenseoffairnessispiquedIsupposethatonecouldsimplycomplyandacquiesce to the torridstreamof rules thatrunour lives Iprefernot Iassume theposition thatchallengingrules ismorethananoptionitrsquosanobligationaresponsibilitySoasyoureadthroughthese21offeringspleasequestionthematwill

ldquoAlltrulywisethoughtshavebeenthoughtalreadythousandsoftimesbuttomakethemtrulyourswemustthinkthemoveragainhonestlytilltheytakerootinourpersonalexperiencerdquo

--JohannWolfgangVonGoethe

Goodnessknowsourdaughtersdo

RulesThatSoothe

MyhopeisthatwithinthesepagesyouwillfindaruleortwothatbothsuitsandsoothesThetruthiswecanre-writeourpersonalscriptswecanthinknewthoughtswecanchoosewhatwethink

So if yoursquove ever been angry frustrated upset overwhelmed conflictedworried agitated furious frantic uneasy perturbed anxious nervous tenseapprehensiveboredannoyedbeleagueredorstressedlikemethenthisbookisforyou

Enjoy

SloppyThinkingldquoSloppythinkinggetsworseovertimerdquo

--JennyHolzer

1 I remember taking inspiration from a small mistake made by Helen Hunt at the Academy AwardspresentationsomeyearsagoShebeganbyfirstmispronouncingthenmissingentirelyawordortwoFiveseconds intoherpresentationshepolitelypausedandsaidldquoLetrsquosstartagainrdquoAndsoshedidNoonecriticizednooneblinkedSmoothlyandwithoutfanfareshesimplydecidedtoldquostartoverrdquoteachingusallhowsimpleitcanbetobeginagain

RulesforLivingEveryMoment

Rule1

BeKindToYourself

ldquoAccepteverythingaboutyourself--ImeaneverythingYouareyouandthatisthebeginningandtheend--no

apologiesnoregretsrdquo--ClarkMoustakas

Tobeginashortquiz

Name the threepeoplewithwhomyouhavespent themost time in the lasttwo years Feel free to place the book aside as you contemplate the answerWersquollwaitHmmmhmmmhmmm

ldquoItisofpracticalvaluetolearntolikeyourselfSinceyoumustspendsomuchtimewithyourselfyoumightaswellgetsomesatisfactionoutoftherelationshiprdquo

--NormanVincentPeale

NorushTakeyourtime

OurquizofcourseisabitoftomfoolerybutitsanswerisanythingbutThepersonwithwhomyouspendthemosttimemoment-inmoment-out(noneedtojotthisonedown)isyouThepointistranslucentwhenitcomestokindnessweoftenneglectthepersonwithwhomwespendallofourtime

Whyisthat

TheworldrsquosuniversalmessageistotreatotherskindlytoavoidcriticismandblametoimpartloveandunderstandingWersquoreencouragedtoextendourselvesonalloccasionstobestowcompassionandgenerosityonourfellowtravelersinhopes that theywill treat us in kind Sowhy pray tell dowe abandon thesepreceptswhendealingwithourselves

Youmayhaveheardthepopularmaxim

ldquoThepeoplewelovethemostaretheoneswecriticizethemostharshlyrdquo

TheadagereflectsourparadoxicalfamilylifebutitalsoappliestoourmostintimaterelationshiponewhichweoftenfailtocultivateandnurtureWhenwasthe last time you looked at yourself in the mirror and smiled You smile atothers donrsquot youWhy not smile at yourselfWhy do we treat others morekindlythanourselves

ldquoKnowthatyouareyourgreatestenemybutalsoyourgreatestfriendrdquo

--JeremyTaylor

Rule1turnsacenturies-oldproverbintoamodern-dayadage

Dountoyourselfasyouwishforotherstodountoyou

Welongforothers to treatusgently toforgiveourmissteps tounderstandourfailingsandtoshoweruswithloveIfweaskthisofotherswhynotaskitofourselves

ldquoYouyourselfasmuchasanybodyintheentireuniversedeserveyourloveandaffectionrdquo

--Buddha

Lest we relegate self-criticism to the back shelf letrsquos acknowledge thatanimadversionhasitsplaceforaproperdoseofintrospectionandself-critiqueoftenleadsustoactresponsiblyButtakentoextremesself-criticismbecomesanaggingnegativeforcewhichoftenchipsaway(sometimeseatsaway)atourself-confidenceandgoodnature

Rule1carriesagentlemessage--whendealingwithyoubekind tendercompassionate patient thoughtful caring and loving Rule 1 says to treat

yourself as you would a close friend -- by listening with compassion byacceptingmistakesbybeingacalmvoiceinatroubledseaandbyusingwordsthatsoothe(notcriticize)whenyoursquoreupset

So be kind to yourself And remember that the person to whom yoursquoredirectingthiskindnesswillappreciateitGuaranteed

Challenge1ATreatYourself

WhywaitforyourbirthdayItseemsfashionableoflatetomakegiftlists for every occasion not just birthdays Why not create one of yourown

Gillian Butler amp Tony Hope authors of ldquoManaging Your MindrdquomaintainthatldquogivingyourselftreatsisaskillthatneedstobedevelopedrdquoThefirststepldquoTogiveyourselfpermissiontohavetreatsrdquoButlerampHopeexplain ldquoTreats bring pleasure and pleasure is worth having purelybecauseitmakesyoufeelgoodButtreatingyourselfwillalsoenableyouto accomplishmore and enable you to change inways that are right foryourdquo

Theyaddldquo Thewonderful thingabout treats is that theycangivepleasurewellbeyondwhatwouldseempossibleThesecretistochoosetheright treats for you Once we are grown-up life can become so full ofchores both at home and atwork that it is easy to get bogged down inroutineandforgetpleasureItiswhenlifersquosproblemsaregettingontopofyouthatitbecomesparticularlyimportanttorewardyourselfrdquo

YourTwo-StepChallenge

Step1MakealistofthingsthatyouenjoyandStep2Refertothelistasoftenaspossible(forexamplesseeAppendixA)Andherearetwohintstoguideyou

a)Thelongerthelistthebetterandb) Remember to include treats both large (taking a vacation) and

small(egspendingafewextraminutesoverbreakfast)

SeeAppendixAforwaystotreatyourself(p189)

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyoutreatyourselfkindly

ldquoDonrsquotyouthink[treatingourselveskindly]evolveswithage(likeallothergoodthings)Itrulybelievethatwe gain somuchwisdom through experience and it becomes easier each day to practicewhatwepreachtakeonedayatatimeviewlifeasshortetcetcAllthoseclichesthatIheardasachildsuddenlytakeonnewmeaningMyguessisthatnooneofusisaskindtoourselvesaswearetoothersalthoughIrsquollbet(andhope)manyofusarealotkinderthanweusedtoberdquo--MarleyC

ldquoIhaveknown[howimportantitistotreatmyselfnicely]andhavepreachedthattoothersforyearsWhy is it that I have so much trouble doing it myself The old saw is true lsquoPhysician heal thyselfrsquo[Treatingoneselfwellis]somethingtoworkforinsteadofgoingcomplacentlythroughliferdquo--NatE

ldquoItrsquosatoughquestionLatelytherehasbeenalotofactivityinourlivesandwejustarenrsquotgettingyounger I believe we are just as critical of ourselves as always However speaking for myself I findmyselfrealizingthatIhavedonemybestandlettingmyselfgetoffalittleeasierthaninmyyoungerdaysIntheolddaysIwouldworkuntilthejobwasfinishedinaccordancewithmyownhighpersonalstandardsTodayIwillpushmyselfhoweverwhenIstartfeelingthewearandtearIevaluatewhereIamandtakethetimetogetthebatteriesrechargedSomeoldmilitaryexpressionsthatdescribethisfeelingare

lsquoFoughtandlivedtofightanotherdayDiscretionisthebetterpartofvalorrsquo

ldquoSoinsummaryItreatmyselfwithalittlemorekindnesssoIcanreturnandgetbackinthefraythenextdayTorevertbacktotheolddayswouldbedetrimentaltoonersquoshealthTakingatimeoutisnrsquotbaditrsquossortoftreatingyourselftokindnessPerhapsitrsquosasignofoldagebutIhavelearnedtoappreciatethesimpler thingsof life such as a dinner at homewith all of the familymembers in attendance attending

churchservicesasafamilydininginordiningoutwithsomegoodfriendsspendingadaywithsomeoldfriendstodiscusslifeingeneralrdquo--DaveR

LovingYourselfldquoIf you arenrsquot goodat loving yourself youwill have a difficult timeloving anyone since yoursquoll resent the time and energy you giveanotherpersonthatyouarenrsquotevengivingtoyourselfrdquo

--BarbaraDeAngelis

Rule2

HaveFunAnytimeAnywhere

ldquoNowandthenitrsquosgoodtopauseinourpursuitofhappinessandjustbehappyrdquo

--GuillaumeApollinaire

Whodecideswhenyoursquorehavingfun

The question brings to mind a memorable line from The Four Seasons amovie in which old friends bid to re-connect Following a tense moment ofrelational frictionCarolBurnett turns toher friendsandasksldquoArewehavingfunyetrdquo

ldquoFunisagoodthingbutonlywhenitspoilsnothingbetterrdquo

--GeorgeSantayana

ThequestionthoughplayfulcarriesananswerofconsiderableconsequenceforhowisitthatweachievefunWhodecideswhenwersquorehavingitAndmoreimportantlyhowdoesoneacquireit

Firstandforemost itrsquos important toembracethenotionthathavingfunisaskillone thatwecanbothcultivateandnourishSomeofcoursebelieve thatthe skill is innate but I beg to differ Having fun is no different thanhandwritingwebdesignhopscotchorgolf theyrsquoreallworthdeveloping (yesevenhopscotch)Buthow

Challenge1WhereDoesFunLive

Our first challenge is to findoutwhere fun livesBasedon lifersquosunwrittenrules fun is reserved for special places (eg beaches theaters golf coursesamusement parks and restaurants) and special occasions (eg weddingsbirthdaypartiesandvacations)

WhatdoesyourfunprofilelooklikeWheredoyouexperiencethemostfunChances are that your fun profile will reveal consistent patterns of peopleplaces and activities The trick of course is to find ways to expand youruniversetonewvenues--egwaitingintrafficcleaningoutthegaragepayingthebillsordoinghomework

ldquoPeoplearegoingtobemostcreativeandproductivewhentheyrsquoredoingsomethingtheyrsquorereallyinterestedinSohavingfunisnrsquotanoutrageousideaatallItrsquosaverysensibleonerdquo

--JohnSculley

Imagine just for a moment if you were capable of having fun anywhereanytimenomatterthetask

Yoursquore laughingnowIcanhearyouYoursquore thinkinghowabsurd to thinkthatfixingaflatwaitinginlineortalkingtoatelemarketeratdinnertimecanbeenjoyable Perhaps But if you take amoment to examine the concept yoursquollsoonseethepossibilities

Challenge2WhoDecidesWhenYoursquoreHavingFun

LogicwoulddictatethatyouandyoualoneareincontrolthatyoumakethecallDonrsquot bedeceivedThe externalworld -- the institutions that speak tousand thepeoplewhocontrol them --plays amajor role in shapingourviewofldquofunrdquoCaseinpointHollywoodAndafterawhileitrsquossafetoassumethatourinternalthoughtsbegintoconformtothesenotions

HowthendowefightthewaveHerersquosoneapproach

Step1ObserveYourFZs

Beginbyexploringyourfunzones(FZs)thatistheactivitiesandplacesthatyou associate with fun The key is to observe your thought patterns becausethoughtsnotplacesarewhatcreatetheldquofunrdquoexperience

Step2Understand

Itrsquos important to remember that changing onersquos thought habits can be bothdifficultandfrustratingsopatienceisinorderThekeytoanypersonalchangeis observation awareness and perspective But it takes time So be kind toyourself(Rule1)andpatientwithyourprogressDonrsquotdemandtoomuch

ldquoEventheworstofjobshastheirpleasuresifIwereagravediggerorahangmentherearesomepeopleIcouldworkforwithagreatdealofenjoymentrdquo

--DouglasWilliamJerrold

Step3TheGrandThoughtExperiment

Nowthefunpart--theGrandThoughtExperimentThenexttimeyoursquoreinaUFZ (Unauthorized Fun Zone) be it a fixed thought track or an undesirableplacetrytomoveyourthoughtseversogentlyinapositivedirection

UFZs surround us Each day we encounter traffic jams hostile bossescheckout lines family conflicts household chores and disgruntled workassociatesAndalltoooftenwhenweenteraUFZwetriggerthesameseriesofnegativethoughtsnegativeimpressionsInsodoingwemissanopportunitytore-program

Herersquosoneofmyfavoriteexamples

Itrsquos moving day and yoursquore thoroughly exhausted from weeks ofpreparation and transition The moving crew is pulling out after fourgrueling hours of unloading Boxes are everywhere Stress level andpersonalfatiguehavereachedepicproportions

Thephoneringsandyoursister-in-lawasksyouhowyoursquoreholdingupMoments lateryouutter thoseunmistakablewords --ldquoIcanrsquotwaituntiltheboxesareunpackedrdquo

Themessage thoughsubtle isclearwhen theboxesareawaywhenthekitchendrawersarelinedwhenthedrapesareupwhenthegarageisorganizedwhentheworkbenchisreadyforuseTHENIrsquollbehappyAndnotamomentsooner

ThetelltalephraseofcourseisldquoIcanrsquotwaituntilrdquo

WaitinginanIllusion

Hardaswetrytoenjoythemomentwersquoreforeverwaitingtoenjoyourselveswaiting tohave funwaiting tocomplete theperceiveddrudgery toexperiencethatldquohappymomentrdquosomewheredowntheline

ldquoPeoplerarelysucceedunlesstheyhavefuninwhattheyaredoingrdquo

--DaleCarnegie

DonrsquotwaitWaitingisanillusion

Imagine that yoursquore on your way home after a long day Suddenly itrsquosbumper to bumper traffic and that happymoment that yoursquove dreamt about isslipping away The point is transparent -- yoursquore free to enjoy themoment athandTherersquosnoneedtowait

OrsayyoursquorehomeanxioustocurluponthecouchwithagoodbookwhenyourememberthechoresthatawaitSoyouthinkldquoAhhhoncethosechoresarefinishedthenIrsquollbehappyrdquo

DonrsquotwaitDonrsquotwaittobehappy

WespendanenormouspartofourmentalliveswaitingtobehappywaitingforthathappymomentWhatrsquossostrangeisthatmanyofthesehappymomentsnevermaterializeandwhentheydotheyoftendisappointSodonrsquotwait

InsteadstartturningUFZsintoFZsAndremember

diamsItrsquospossibletobeginenjoyingyournewhomefromthemomentyoustepinside

diamsItrsquospossibletoenjoymowingthelawnfixingtheshelfandrepairingtheleakinthefaucet

diams Itrsquos possible to enjoy making a late-night run to the market even ifyoursquoretiredandcrankyandarereadyforbed

ldquoTheultimategoalofamoreeffectiveandefficientlifeistoprovideyouwithenoughtimetoenjoysomeofitrdquo

--MichaelLeboeuf

diamsItrsquospossibletoenjoypreparingforamajorpresentationorgoingtoyourannualphysical

diamsItrsquospossibletoenjoymulchingtheyardhoweverintentyoumightbeonplantingthenewflowersand

diams Itrsquos possible to enjoy thewriting process evenwhen yoursquore endlesslystuckinmentaltraffic

So the next time you find yourself annoyed frustrated disappointed ordisillusionedthinkfun

YoucanmakeithappenAnytimeAnyplace

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsIshavingfunaskillIfsoisitnaturallyacquired

ldquoIthinkitisaskillandIstronglysuspectthatitisnaturallyacquiredbysomeanddevelopedbyothersThinkingaboutitinthesetermsforthefirsttimeitseemsandIsuredohopethatbypayingattentiontoonersquospatternsonesurely[can]learnhowtoimproveontheirabilitytohavefunWhywouldnrsquotitbelikeotherbehaviormodificationrdquo--BruceJ

ldquoItrsquosnotaskillbutmoreanintrinsicnaturallygivenabilitythatsomeareblessed[with]SayingthatIdo believewe are able to determine our destiny as to livingbeing in the lsquotimersquo of lsquofunrsquo ormaking thatchoicerdquo--MickeyF

ldquoIbelievethatonecanlearntohavefunmorefunifonecangetintouchwithinternalbarrierstosuchenjoymentSometimesittakesexternalhelptoidentifydealwiththebarriersrdquo--AllanH

ldquoIbelieveweallhavethecapacityforfunbutvaryinouropportunityandability(skill)tohavefunIthinktherearemanywaystohavefunandthisvariesfrompersontopersonThereisthefunthatyouhavebecauseyouenjoyanactivityandaresocaughtupinityoudonrsquotrealizehowmuchfunyouarehavingThishasmoretodowithcapacityandopportunityTheotherkindoffunisbeingabletoenjoywhatyouhavetodoandthisIthinkcanbemoreofanattitudeorskillwhichcanbedevelopedovertimeThisiswhereIthinkyour21rulesstarttocomeinsuchasbeingmindfulandbeingabletostepbacktoseetheabsurdrdquo--KarinU

ldquoHaving fun is a naturally acquired state one enters into Fun is individual People have fun in verydifferentwaysEventheseriouspersonmayhavefunbeingseriousFunisdynamicchangingthroughlifeThingsoneusedtohavefundoingmaynotbefunanymoreandotherthingsarenowfunOnceonehasidentifiedwhatisfuntothemonecanimprovetheirabilitytoincreasethelevelorintensityofthefuntheyhave(thatpartmaybeaskill)atanactivityrdquo--VickiH

ldquoHmmmSomefolksdoseemtohavemorefacilityforitoraremoreopentotheexperiencelsquoFunrsquoisintheeyeofthebeholderInnatelycuriouspeopleandthosewholaughoftenseemtofindfuninmanythingsThesearealsooftenthepeoplewhoareseldomboredastheirmindscanbeengagedbyvirtuallyanythingDoesthismeantheyhavealsquoricherrsquobrainscapeItwouldseemthatyoucouldshapefunskillsbyexposingthoselessadepttonon-threateningfunenvironmentsandhelpingthemgivethemselvespermissiontohavemorefunrdquo--JoelR

TheauthoraskedhisfriendsIfhavingfunisaskillwhatrsquosyourskilllevelAnd

whatwasit10yearsago

ldquoSkill assessment presently is 90 Ten years ago fun at least for me was more dependent onsituations company demands of time money availability and other external influences I was moreconcernedwithhow tohave fun thanwhat reallywas funAgehasgivenmemaybea little insightandwisdomandhasmademeappreciatethatfunisarelativelysimpleconceptItdoesnotrequireplanningmoneysuccessdemandssituationsorequipmentItrequiresonlythedesiretoexperienceitrdquo--KathyD

ldquoPart I 70 (having fun is a highpriority tome this could explainwhy I have chosen to lsquoplayrsquo for aliving)

ldquoPart II 80 -90Definitely itwashigher10years agoWhyMore responsibilities inbothworkandhome lifeAlso less energy (no I am not getting older) to do the crazy fun thing I used to do and tomaintainthelonghoursdoingfunthingsorsqueezinginasmuchfunstuffasIcouldrdquo--VickiH

ldquoIfIamunderlowstressIcanhavefundoingalmostanythingProbablythesame10yearsagoIfstressgoesupmyabilitytohavefundiminishesrdquo--CarlE

ldquoPart125skillfulathavingfunoneveryendeavorIfinditmoredifficultasIgetolder(whyisthat)YouthiswastedontheyoungOrisitthatmymemoryisselectiveandIseemtoonlyrememberthefunineverythingbackwhenIwasyounger

ldquoPartII--Iwouldsaythat10yearsagomyskilllevelwasmoreatthe35levelrdquo--MickeyF

ldquoMyskilllevelforhavingfuntodayiscertainlyhigherthanitwas10yearsagoButIthinkthisislikethewaterlevelintheriveritgoesupanddowndependingonlsquotheweatherrsquoSomedaysmyskilllevelisreallyhighOthersitrsquosmuchlower(YoursquollnoticeIavoidedtheextendedsimilebyavoidingtheuseofthetermldquodrierrdquo)

ldquoOnaverageIgavemyself lesspermissiontohavefun10yearsagoNowIsometimes lookforFunZonesbyorderingdessertfirst

ldquoIfIweretochartitIrsquodsaytheskillofhavingfunisalineofeverincreasingslopeliketheDow-JonesaveragesItisnotquantifiableasinsettingaspecificvalue(lsquoAllsixyearoldsneedtoreacha17rsquo)Itisrelative The same scene the same lsquofunrsquo experienced by two individuals will bring about two differentreadingsonlsquothefunscalersquoInchildhoodfunisafunctionofsocialsettingandfeelingsecureAtoddlerrsquossquealswill turn tohowls in thepresenceofa strangerAtpuberty the slope increasesagainwith someveryhighspikesThenuponlsquojobacquisitionrsquotheslopelevelsoutagainbutstillincreases(NoteJobacquisitionfollowsfraternitysororityyearsthelastseriousspikesformostofus)Middleagebringsmoreupsandmoredowns(Menopausecangoeitherwaydependingonyourpointofview)FinallymaturitysettlesinThisiswhenyouaresecureenoughtohavefunwheneveryoufeel likeit Finalword theonlythingthatpreventsusfromhavingfunistheweightofthebagoflsquoshouldsrsquowecarryonourshoulders--NatE

TheauthoraskedhisfriendsWhodecideswhenyoursquorehavingfun

ldquoThisisadifficultquestiontoponderFunasanindividualwouldmeantheindividualwouldbetheonlyonewhocoulddecideifhesheishavinglsquofunrsquo

ldquo Alsodoessocietydictatewhat islsquofunrsquoandnotfunSomesocietiesfindfunin thingswewouldfindalarminganddangerouswhereaswhatwedeemasfuntheymightfindstrangerdquo--MickeyF

ldquoIs having fun -- enjoyingmyself I can truly enjoy what I am observing in others -- students in aclassroompeoplehelpingeachotheragreatsoccerbasketballorbaseballmomentetcIamhavingfunatthesemomentsandallIrsquomdoingisobservingothers

ldquoSoooooowhenever Imight say lsquoI enjoyed thatrsquo Iguess I amhaving funanddetermining itmyselfWhen I amwith others and everyone is laughing and being fresh to each other othersmay think I amhavingfunbecauseIamrelaxingandshowingasideofmethatIdonrsquotoftenhavetimetolsquoletoutrsquoIamprobablyNOTenjoyingthosemomentsbutothersperceivemeashavingfunGofigureIdohavefunteasingotherssowhenIamin thecompanyofmybrothermybabysistermystudentsoryou I reallyhavefunrdquo--GailC

ldquoIt depends Sometimes I decide in the midst of something that it is really fun sometimes theanticipationofanactivitybythegroup[Irsquomwith]foreshadowsaneventasfun

ldquoTherecertainlyarebeliefsbysocietyatlargeastowhatisfunForexampletakethebeachIfyoutelljustaboutanyonethatyouaregoingtothebeachtheireyeswilllightupandtheywillthinkyoursquoreluckytobegoingtothebeachtohavelsquofunrsquoYoumightnotbeveryexcitedinsomecaseslikeifyouaregoingwithpeopleyoudonrsquotwanttobewithorifyoursquoregoingtoabeachthatyoudonrsquotparticularlylike

ldquoHopefullyyoursquollhavemorecontroloveryourlifethanthisoryoursquollbeabletogoagainsoonundermorepleasantcircumstancesLotsoffactorsgointolsquofunrsquoandIagreethatfunisoftendefinedbysocietyUnlessofcourseapersonisbrutallyhonestandadmitsthatheshedoesnrsquotexpecttohavefunButinmyexperiencemostpeopleliketoportraytheirsparetimeasfilledwithfunrdquo--MarleyC

ldquoHowcanthedecisionofwhetherornotoneishavingfunexistwithanyonebuttheindividualindesigningyourownenvironmentevencleaningthehousecanbefunREALLYitjustdependsonhowyougoaboutlookingatyourenvironmentIfyouconstantlyperceivelifeasaseriesofchallengeswithnoopportunityforenjoymentthenfunisnotgoingtobeaningredientofeverydaylifeFuniswhatonemakesofasituationrdquo--KathyD

ldquoIdecidewhenIamnothavingfunItusuallyisnrsquotuntillaterthatIrealizethatIhadagoodtimeIfIrsquomtalkingwithintelligentpeopleIamusuallyhavingfunrdquo--CarlE

TheauthoraskedhisfriendsWhatpreventsusfromhavingfun

ldquoIampreventedfromhavingfunwhenIhavetoomanythingstodoIloveitwhenthekidstellmetolsquolightenuprsquoorlsquochillrsquoMyauntalwaysusedtosaylsquoDonrsquotworryaboutthedirtinthehouseItwillbetherein20yearsTake time toenjoyyour childrenrsquo Ineed to remember thatmoreoften in regards to lotsofthingsrdquo--GailC

ldquoIwishIknewThereinliesthecruxoftrulybeinglsquohappyrsquoinonersquoslifeItrsquosnotthatIrsquomunhappydoingmundanechoresInfactIsortofgetabitofpleasurewiththembecausetheykeepmymindoffofotherthingsItrsquosgettingtothemthatsometimesisthelsquotestrsquoBecasuewedonotlikenecessarilythelsquothoughtofrsquodoing thesechorestaskswe tend toput themoffbutoncewersquore into themandaccomplish them I findmyselffeelinglsquogoodrsquoaboutacheivingthetaskorgettingitoverwithAndtherearesomanyoftheselittlesillytasksjobsthingsthatweputoffcleaningthegasgrillpaintingthetrimcuttingthegrassetcrdquo--MickeyF

ldquoThebaggagewecarrypreventsusfromorallowsustohavefunExhaustionhungerpovertyweatherconditionsetccanpreventusfromhavingfunrdquo--MarleyC

ldquoAprivatewascleaningtheflooraroundaconferencetableasthreeofficersdiscussedsexTheCaptainsaidlsquoIthinksexis90pleasureand10workrsquoTheMajorsaidlsquoIthinksexis50pleasureand50workrsquoAndtheGeneralsuggestedthatlsquoSexis90workand10pleasurersquoUnabletoagreetheyturnedtotheprivateandaskedhisviewRepliedtheprivatelsquoIftherewereanyworkinitatallyoursquodhavemedoingitforyoursquoWhateveritisyouwouldnotwanttheprivatetodoforyouhastobeaplusonthefunsiderdquo--CarlE

TheauthoraskedhisfriendsWheredoesfunlive

ldquoFun liveseverywhere exceptKosovoWhereverpeoplecan reflect and laughat themselvesor lifersquosabsurditiesyouhavefunIfithurtsitainrsquotfunPatchAdamshadtheknackforconversionrdquo--CarlE

ldquoFunliveseverywhereanywhereFuniswhatonemakesittobeItisenjoymentoflifeandonersquosparticipationinlifeFuncannotbeobserveditmustbeexperiencedItistheabilitytoappreciatethefactthatwearealiveandwecanmakechoicesFuniswhatitismadetoberdquo--KathyD

ldquoThatreallydependsonwhoyoutalktoandwhenFunformecanbeinmyhouseinfrontofthefirewithabookandsometimeILOVETHATIknowpeoplewhocanrsquotstandtobealonewithoutoneplan

afteranotherFunlivesintheeyesofthebeholderrdquo--MarleyC

ldquoAquickthoughtonfun I try tohavefunwithwhateverIdobutI insistonhavingfunwithanyleisuretimeactivitiesortofurtherdefineitnon-workorresponsibilityrelatedIfIamvolunteeringdoingcross-stitch or reading a book I want it to be fun But I donrsquot necessarily define fun as the laughingsquealingkindof activity [instead] I define it as something thatgivesmepleasureAnd Irsquoll try to findpleasure in themundaneeitherby losingmyself inmy thoughts (whichareprobably70present30past)orappreciatingthesimpleactofaccomplishment

ldquoMy friends and family always grumble because I insist on frequently using my good bone chinadinnerwareandsterlingTheyobjectbecauseitmustbewashedanddriedbyhandIhavealwayssaidthatIgetasmuchpleasurefromthesimpleactofwashinganddryingitasIdofromusingitItrsquosbeautifulIloveitand Iwould ratherwashanddry it than let it situnusedandunappreciated inaclosedchinacabinetMaybethisisnrsquoteveryonersquosideaoffunbutitfloatsmyboatrdquo--VickiS

ldquoJollityItrsquosaframeofmindSomepeoplehavefundoingthemostridiculousthingsAndnooneelseseemstohavethesameamountoffununlesstheyaredoinglsquoitrsquowiththefirstpersonrdquo--NatE

Rule3

WorkHard

ldquoWhenIwasayoungmanIobservedthatnineoutoftenthingsIdidwerefailuresIdidnrsquotwanttobeafailureso

Ididtentimesmoreworkrdquo--GeorgeBernardShaw

Chances are if I had composed a list of rules a decade ago ldquowork hardrdquomightnothavecrackedthetop20nolessthetop5Butwitheachpassingdaywitheachnewlifeexperienceitrsquosclearthatworkinghardisthekey--tonearlyeverything Whether yoursquore building a relationship or building a reputationworkinghardistheoneingredientyoucanrsquotaffordtoleaveout

ldquoLazinessmayappearattractivebutworkgivessatisfactionrdquo

--AnneFrank

Not that we stop searching for alternatives Letrsquos be honest wersquore foreverlookingforshortcutswaystoreachourgoalsinlesstimewithlesseffortButastimeandexperienceteachustheretrulyisnosuchthingasafreelunch

Nottosaythatcertainshortcutsdonrsquotdeliver--ATMsfreeusfromlongbanklines and computers free us from retypingourmanuscripts on typewriters and we certainly enjoy remote controls ice makers fast tolls electric canopenersande-mail--eachdesignedtosaveuspreciousmoments

ButtoaccomplishgoalsofsubstancetodeveloprelationshipsthatlasttherearenoshortcutsStillwepursuethemaffirmingthatwedoindeedbelieveinmagic

ldquoNoonecanarrivefrombeingtalentedaloneGodgivestalentworktransformstalentintogeniusrdquo

--AnnaPavlova

If youwatch television long enough or read the dayrsquos news orwatch thefrenzied pace in the corporate world itrsquos hard not to believe that lifersquospenultimate goals are productivity and efficiency The worldrsquos marketingengines drill the message home every day -- if you buy this new softwarepackage thisnewcuttingappliance thisnew31drillkit thenyoursquollnotonlysavetimebutyoursquollbemoreproductiveThemessagegetsstuckinourpsycheandafterhearingthemessageforsay thezillionth timeweactuallybegin tobelieveit

ldquoSuccessfulpeoplearenotgiftedtheyjustworkhardthensucceedonpurposerdquo

--GKNielson

TurntheTideTaketheLongCut

WespendexorbitantamountsoftimepursuingshortcutstomanageourtasksFightbackFacedwithachoicetrythelongcut--whenyoursquoreslicingonionstry using the knife in place of the electric slicer However appealing yourshortcutsmaybeafewmillisecondshereandtherewonrsquotearnyoumuchThetruthisshortcutsareoneoflifersquosmostvisibleillusions

For years I dreamed of having a beautiful garden where flowers bloomedeach month as the seasons passed I chose the shortcut -- I bought a fewperennialsinstalledanundergroundwateringsystemandwaitedfortheflowerstoappearSillymethinkingthatagardenwouldgrowbyitselfNoweachdaythatIworkinthegardenIrecallthesesimplewords

Ifyouwanttohaveagardenyouhavetohaveagardener

Inotherwords ifyouwant tocreateproductsofsubstanceyouhave todotheworkNoshortcutsnoend-aroundsnomagic

AttentionAllMountainClimbers

When it comes to working hard I often recall a phrase composed by ourdaughterNataliesomeyearsagoShewroteldquoYouhavetoclimbthemountains

beforeyoucanwalktheplainsrdquoSostraponyourbootsandremember

diams When you and your spouse are clashing over money work hard tounderstandyourspousersquospointofview

diamsWhen you and your child are struggling over homework and curfewsworkhardtounderstandhowtheyfeelandwhytheystruggle

ldquoIfthepowertodohardworkisnotaskillitrsquosthebestpossiblesubstituteforitrdquo

--JamesAGarfield

diamsWhenyoursquorepreparingapresentationorcleaningoutmemorabiliathathas been sealed for years work hard to overcome the mental hurdlesRemindyourselfthattheharderyouworkthemoreyouwillgrow

diamsWhenyourbossisbeingunreasonablethebasementneedsanewpaintjobthenewbusinessisnrsquottakingoffthewaythatyouhadhopedorthethecarbreaksdownagain

WorkHard

DonrsquotshyawaydonrsquotwithdrawdonrsquotwithholdyourbestforfearoffailingSimplyworkhardandknowthattheskillyoursquoreimprovingisoneoflifersquosmostprecioustreasures

Rule 3 brings tomind a classic line delivered by TomCruise in the 1983movieRisky Business Commenting on his awe-inspiring vehicle Cruise saidldquoPorschetherersquosnosubstituterdquo

SoitiswithhardworkThereisnosubstitute

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

Howimportantisitinlifetoworkhard

ldquoThisisoneofmyall-timefavoritequestionsIbetthatourlifehereonearthwillbeultimatelyjudgednotbyhowsuccessfulwewerecomparedtoothersbuthowwellweusedthetools(talentsandabilities)Godgaveus

ldquoEveryoneisdifferentandthatrsquoswhatmakestheworldaninterestingplaceJuststandonabusystreetcornersitinachairatthemalleatamealinacrowdedcafeteriasitinthestandsataprofessionalorhighschoolsportingeventormyfavoriteplacetowatchpeoplewasdownontheinfieldofahorseracingtrackinNewYorkOrbetteryetwatchpeopleatthebeach

ldquoIimaginethesecondquestionwhenweapproachthepearlygateswillbelsquoHowwelldidwesharethetalents and giftswe hadwith others less fortunatersquoDidwe show genuine concern for othersAnotherquestionwouldbelsquoHowwelldidwetrain(mentor)youngergenerationswithregardstousingtheirtalentsandbeingconcernedforothersrsquo rdquo--DaveR

ldquoMypersonal learnedexperience is that tobegin togetgoodatanything inmy lifehas requiredhardwork and dedication Itrsquos truewhether vocational avocational spiritual relationship-based or just aboutanythingelseIcanthinkof

ldquoAsanadditionalobservationthosewhoadmiretheachievementsofothersfrequentlyoverestimatethevalueofsomeoneelsersquoslsquonaturalabilityrsquoandunderestimatetheworktheyputintoexcelrdquo--BruceJ

ldquoIthinkthatitrsquosterriblyimportanttolsquoworkhardrsquoandIthinkthatmanyofthefeelingsthatpeoplehaveoftheirlifebeinglsquosuccessfulrsquocomefromthesenseofaccomplishmentthatresultsofhardwork

ldquoFormemyfeelingsaboutwhoIamasapersonarestronglytiedupwithlsquowhatIhaveaccomplishedrsquoandwhatIhaveaccomplishedisusuallydirectlytiedupwiththeworkIputintoprojects

ldquoIthinkthatanimportantquestionrelatedtothisishowtobalancelsquohardworkrsquoagainsttherestofwhatlifehastooffersothattheworkdoesnotbecomeanoverridingconsumingpassionrdquo--IleneF

ldquoInmyexperienceitiscriticaltoworkhardinlifeOnlythenwhenwehaveinvestedourselvesdowecelebrateoursuccessThings thatcomeeasilyarenotcelebratedin thesamewayweoftenwonderwhythey even happened I guess itrsquos the old external vs internal locus of controlDid I dowell on the testbecauseIstudiedorbecauseIluckedoutanditwaseasy

ldquoWetakeprideinwhatweworkhardatWereflectasweareworkingandprobablyreviserechargeand forge aheadWe all need a payoff for hard work when we get it (tangible or intangible) we feelsuccessful

ldquoI associate the phrase with all aspects of life -- not just lsquoworkrsquo in the classic sense Naturally weassociatelsquoworkinghardrsquowithlsquoworkrsquothatisourdaytimeactivitiesButcertainlywelsquoworkrsquoallthetime--totakecareofourfriendsandourfamilytomeetobligationsthatcomewithbeingaresponsiblememberofthehumanraceThusmyinterestinthetermlsquoworkinghardrsquohasasmuchtodowithwhatwedoatnightandontheweekendsasduringthedayrdquo--MarleyC

ldquoOneway tomeasurework is ergonomically (An erg is a unit ofwork done by one dyne through adistanceofonecentimeterAdyneistheamountofforcethatcausesamassofonegramtoaccelerateattherateofonecentimeterpersecondpersecond)Noneofthatisrelevantexcepttosaywecanmeasurework

ldquoIf you accept that premise perhaps youwill accept thatwork is akin to effortAnd there aremanyreasonstoexpendeffortItmaybeforremunerationorforrecreationThereasonweexpendeffortmaybetopleaseothersortopleaseourselvesOritmaybeforsomeunseenbutanticipatedfuturerewardAtanyrateIthinkthereisarewardintheresomeplaceElsewhyexpendtheeffort

ldquoHowimportantisittoworkhardItdependsononersquospointofviewItmayhavealottodowiththelens throughwhich one views theworldOr itmay have to dowith onersquosmood at themoment ThereweretimesinmylifewhenitalsohadtodowithhowmuchskillIhad

ldquoIsuspectthatlsquoworkingatsomethingrsquohastodowithrewardWewillobviouslyworkatthingsthatwillhavedirectimpactForexamplethesailoronasinkingboatwillworkhardatbailing

ldquoButforotherthingsI thinkonersquoswillingnesstoworkhardisrelatedtotheirabilitytoeithermakeaconnection to self (lsquoItrsquos important to mersquo) or to make a connection to someone or something that isimportant(lsquoItrsquosimportantto___thatImaketheeffortrsquo)Thereissomesortofpayoff

ldquoIdo think thereare thosewho lsquoworkhardrsquo seemingly forothersThere isnodirectpayoff for themTheyappear tobedoing things forothersMy theoryabovebegins todissolvehereand Idonrsquothaveanexplanation

ldquoWellIhaveprogressedfromPhysicstoPhilosophyallinabout350wordsItrsquostimephormetoendthisphoolishnessandgetsomeworkdoneBecauseitispersonallysatisfying AndIwanttogetpaidrdquo--NatE

ldquoItisparamountIamsurroundedbysuccessfulpeoplewhohavesoldtheircompaniesorretiredTheycrave work The desire to apply oneself in a productive endeavor seems to have a biological driver Itappearstobemorethanameredesiretobeneededrdquo--CarlE

ldquoYouhavehitonanerve(atleastinmycase)GrowingupasIdidinatruelsquobluecollarrsquohomeweweretaught(whatseemsinrecollection)fromthecribthatlsquoworkinghardwillgetyoueverythingyouwantinlifersquoorlsquoworkinghardistheonlywaytosucceedrsquoAndohsomanyotheridioms

ldquoFunny how the word lsquoabilityrsquo was seldom if ever used (at least in our household) in relation todiscussionaboutlsquoworkrsquoorlsquoworkinghardrsquoYetinlookingbackworkinghardwashelpfulinmanymanyinstanceswherewewereluckyenoughtosucceedinschoolourjobsourrelationshipsandinevenlifeingeneral

ldquoBut is it just as critical to have been blessedwith the lsquoabilityrsquo to (a)make correct decisions (b) torationalizeanddecipherinformation(c)tolearnorgrowfromoureducationampevenourlifersquosexperiences(d)toretainandrememberinformation(e)tobeabletocommunicatewellandatthesametimeperhapsevenmoreciriticallylsquolistenwellrsquo(f)tohavefun(yesIbelievesomearemoreblessedlsquowiththeabilitytodojustthat--lsquohavefunrsquowhereassomeofusjustseemtolosethislsquoabilityrsquosomewhereontheroadtolife)

ldquoSee I told you it hit a hot spotMay I go on Is it lsquofatersquo or lsquokarmarsquo or just plain lsquoluckrsquowhen onebecomessuccessfulorwasitaproductoflsquohardworkrsquoOrwasitasItendtobelieveararecombinationofbothonersquosfatecombinedwiththeirlsquoabilityrsquoandlsquohardworkrsquothatdeliveredsuchsuccessArewenotalltoagreatdegreea lsquoproductofourenvironmentandeducationalprocessrsquoAnd Imean lsquoenvironmentrsquomorefromthe[perspective]oflsquofamilyrsquofirstandthentolsquopeersandschoolingrsquo

ldquoWhyisitthatmoreoftenthannotafamilywillhaveeitherparent(orparents)beingdoctorsandthentheir subsequent children and childrenrsquos children becomedoctors down the line It has tobemore thanlsquoabilityrsquoandlsquohardworkrsquoNo

ldquoI once read an article about a couple [who] adopted two infants from a inner citymother ThiscouplewasabletomovetoaremoteareaoutwestandasIrecallraisetheirtwoinfantsonsinanareawheretheyliterallyhadtolsquohomeschoolrsquothemuntilitwastimeforUniversity[Thekidstook]theirSATsscoredextremelyhighandwereacceptedtoYaleampPrinceton

ldquoGuesswhathappenedBothboyswhiledoingextremelywellinitiallyincollegeeventuallydevelopedproblems with their social skills [and] had difficulty later in their University years Eventually theygraduated andwent on in life but not without a tremendous amount of lsquohardworkrsquo at learning certainlsquoskillsrsquoweoftentakeforgrantedgrowingup

ldquoWere these two brilliant minds No doubt However their lsquoabilityrsquo to communicate was foundlackingTheybothhadtolsquoworkhardrsquotolearnthislsquoabilityrsquoBothasIrecallwentontobecomewelladjustedand[achievedsomemeasure]ofsuccessHowevermypointhereisthatlsquoabilityrsquoisnotalwaysasubstitueforlsquohardworkrsquoorlsquolifeingeneralrsquobutis[acriticalfactor]ingainingsuccessinourendeavorsrdquo-MickeyF

RulesforLivingWithYourself

Rule4

LiveinthePresent

ldquoLearnfromthepastsetvividdetailedgoalsforthefutureandliveintheonlymomentoftimeoverwhich

youhaveanycontrolnowrdquo--DenisWaitley

Daytodaywheredoyouspendmostofyourtime

InthepastThepresentOrthefuture

On any given day in any givenmoment our private thoughts flow swiftlyfromthepasttothepresenttothefuture--aharshwordfromyesterday(past)ismentallybrushedasideaswelistentoacolleague(present)thenwonderaboutwhetheritmightrainatthepicniconSunday(future)

ldquoYoumustliveinthepresentlaunchyourselfoneverywavefindyoureternityineachmomentrdquo

--HenryDavidThoreau

Mentalfitnessexpertslaudtheldquopresentrdquoandurgeustofocusourenergiesonthemoment -- on the personwithwhomwersquore conversing on the taskwersquorestrivingtoaccomplishontheskillwersquoreattemptingtoimproveonthedecisionthatwersquoreabouttomake

Themessage is simple themore focusedwe are on the present themorefulfilling life will be Instinctively we know that this is true because of howgooditfeelstobefullyengagedinthemoment--notbroodingaboutyesterdayorworryingabouttomorrow

WhatExactlyIsThePresent

StayinginthepresentmindyouisnrsquottobeconfusedwithtalkingaboutthepresentImaginewhatadauntingtaskthatwouldbeLetrsquosbehonestahealthychunk of human conversation involves sharing information about the past(ldquoWhat have you been up tordquo ldquoHow was your vacationrdquo) or the future(ldquoWersquoregoingtoaconcertnextweekrdquoorldquoTomorrowIplantostartlookingforanewjobrdquo)

Bycontraststayinginthepresent

means focusing onersquos private thoughts on the moment on the person oractivityinfrontofyou

ldquoYesterdayisacanceledchecktomorrowisapromissorynotetodayistheonlycashyouhavesospenditwiselyrdquo

--KayLyons

means listening to your friend share their daily struggles or your spouseshareherworriesaboutthefuture

means concentrating your energy on preparing the report fixing dinnerlisteningtoyourclient

Our ability to stay in the present of course is perpetually at riskAnd themostchallengingmomentsarethosewhenwersquorealoneWhenourthoughtsstartto drift we risk missing the spendlor of the fruit on aisle 3 the shape of aclipped branch the beautifully turned phrase the magnificent contour of thegreenonthe17thhole

Oftenwhen Irsquom driving I glance at the highest branch on a tree andmydaughterMelyssa says she toohasadopted thehabitThe idea suggested inapassageIreadsometimeago(Icanrsquotrecalltheauthor)forcesustolookoutsideofourdailyframetoseeanewwhatthismomentholds

Melyssa and I often wonder how such a simple change can have such adramaticeffectTheskywardgazealwaysremindsmeofapropheticmomentinthe ldquoDead Poets Societyrdquo when Robin Williams encourages his students tostandontheirdeskstoaltertheirstaticviewoftheworld

MinimizingThoughtDrift

Living in the presentmeans attending to the task at hand to the person oractivity before you It means minimizing thought drift in order to take fullpleasureinallthatliesbeforeyouLetrsquosbehonestwhenyourminddriftstothatawkward social encounter donrsquot you lose your ability to enjoy this currentmoment

We are thoughtful creatures alternatively worrying judging imaginingjustifying evaluating planning fantasizing problem-solving lamentingcreatingandscrutinizingInthemixingbowlofthoughtsitrsquosawonderthatwecankeepourattentionfocusedonanysingletaskforanymeaningfullengthoftimeYetattentioniskeyinourquestforfulfillmentandlifesatisfaction

ldquoFinisheachdaybeforeyoubeginthenextandinterposeasolidwallofsleepbetweenthetwoThisyoucannotdowithouttemperancerdquo

--RalphWaldoEmerson

Eachofuslearnsatourownpacethatthemoretimeweinvestinthepresent-- themore timewespend lookingat facesand flowers -- the richerour livesbecome

ItseemstritetosaybutwelivelifeinthepresentCertainlywelearnfromthepastandyesitseemsprudenttoplanforthefutureButinthefinalanalysisourlifejourneyiscomposedofacontinuousstringofldquopresentsrdquoandwhenourthoughtsdriftaheadorbackweloseapreciouspiece(orpeace)oflifersquospuzzle

Itrsquosbeensaidthatonein10000canconsistentlystayinthepresent

Mayyoubetheone

Challenge4AUseESPtotakeyoubacktothepresent

Whenyourthoughtsbegintodriftinwaysthatyoudefineasunhealthytrythesethreesimplesteps

Step1ExaminetheThought(E)AskyourselfamIdriftingtothepastorthefuture

Step2StoptheThought(S)Makeaconsciousdecisiontostopthethoughtsequence

Step3ReturntothePersonorTask(P)Makeaconsciousdecisiontorefocusyourthoughtsonthepersonwith

whomyoursquoretalkingontheactivityinwhichyouarecurrentlyengaged

Caution When employing E-S-P please donrsquot expect quick resultsChances are that the thought sequence you momentarily dismissed willsoon reappear cycling back into your conscious thought pattern DonrsquotdespairSimplyobservehowoftenandwithwhatintensityitreturns(itrsquosreasonable to imagine that our thoughts have a half-life -- much likenaturersquoschemicalcompounds--andthattheirpersistenceislinkedtotheiremotionalchargethusastimegoesonthechargelessensandthethoughtsequenceonceomnipotentbeginstoweaken)

The key to E-S-P Awareness and desire -- that is becoming moreawareofyourthoughtpatternsandexhibitingadesiretoalterthem

PlaguedbythoughtdriftTryE-S-PAlternativelytakemeaningfromthisbrilliantquoteonehousedonmyfriendrsquosansweringmachine(thanksJerry)

ldquoThePastisHistoryTheFutureisaMysteryThisMomentisaGiftThatiswhywecallitthePresentrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowmuchtimedoyouspendinthepresentvsthepast

vsthefuture

ldquo85presentwithlotsofpastandfastforwardingandthelsquopresentrsquoasthepausebuttoninbetweenrdquo--JoelR

ldquo45 Present 10 Past 45 Future Tome tomorrow is really the present itrsquos what I am alwayspreparing forSomypresent is reallymy future tooAs soon asyou are awareof thepresent itrsquos nolongerthepresentitrsquosthepastandyouareinthefuturerelativetoitrdquo--GailC

ldquoPast10(notworthmuchthoughtmoveonexperiencemore)Present50(canbegreatgoodneutral and terrible either way you are stuck with it) Present is what one has at hand that cannot bechangedreadilyiethejobyouhavethesignificantotherthehousethatneedspaintingallthosethingsoneplannedfor(ordidnrsquot)whenitldquowasrdquothefutureFuture40(thinkingofthefutureishowIkeepmysanityThefutureishowIdreamitupthewayIwantittobe)rdquo--VickiH

ldquoPresent30Past20Future50ThepresentiswhatyouareexperiencingatthatmomentYoursurroundingswhoyoursquorewithandwhatyoursquorethinkingrdquo--ChrisW

ldquoPresent50Past35Future15CanrsquotdefinethepresentinPTTbecauseyourPTscansometimesbesooverwhelmingthatyouthinkyouhavebeenthinkingforhoursanditrsquosjustbeenminutesandyoursquovetraveledallovertheplaceinyourmindYoursquovebeeninthepastpresentandfutureofyourmindinthattimeperiodrdquo--CaroleE

ldquo20Past40Present40Future(doesthismeanIamanoptimist)Whatoneisthinkingaboutinthepastisimportant--isitpleasantlyrelivingthepastorruminatingaboutmistakesorunpleasanteventsItendtoconnectthepresenttowhatmightbeaheadrdquo--MarleyC

HowoftendoyousayldquoIcanrsquotwaituntilrdquo

ldquoAlwaysSometimestheanticipationisgreaterthantherealizationofsomethinganddoingthelsquoIcanrsquotwaitrsquoaidsinimaginingwhatthatsomethingmightlooklikehowitwillgowhattheendresultmightbeItalsogivesmeagreatlifttoanordinarymundanelsquoconsistentrsquodayrdquo--CaroleE

ldquoNotoftenlsquoIcanrsquotwaitrsquosuggeststhatallenjoymentsuccessfulfillmentetcloomssomewhereoverthehorizonIlikeNOW

ldquoThewholeconceptof lsquoIcanrsquotwaitrsquo tomesuggests lsquotime freezersquo Ifwe livecontinually ina stateofanticipationwe fail tonotice theeventsof themomentSince there isneveraguaranteeofhappinessorsuccess or fun or anything else in the future (life is too serendipitous for that) then living in a state ofperpetual anticipation precludes having the opportunity to enjoy the present Looking backwards todeterminewhetherornotyouhavehadfunmayofferaclearviewoftheeventbuttheinternalenjoymentofthemomentisovershadowedbylsquothingsyettocomersquotheanticipationoflsquohavingfunrsquocannotcomparetheactualityofitrdquo--KathyD

ldquoWheneverIhaveanlsquoIcanrsquotwaituntilrsquomomentIimmediatelyruinitwiththenegativesthattagalong Icanrsquotwait togo toSanDiegofor8daysWill thedogbeOKin thecareof thekidsWill Ibestressedfromrelaxingetcrdquo--GailC

Wheredoyouspendyourmentaltime

ldquoHumanmomentsIspendabout10ofmytimemusing20thinking20conversing(moreduringtheschoolyear)20listening(40interactingwhichisacombinationofconversingandlistening)and30sleepingorbeingmindlessDreamsoverlapwiththeothercategories

ldquoIhadadebatewithastudentlastweekaboutwhetherornotthebraincandomorethanonethingatatimeWeagreed that thebrain can stimulatemore thanone activity at a time -- seeinghearing tastingtalkingetcallatonetime--butthebraincanonlybeawareofoneatatimerdquo--GailC

ldquoHumanMoments (not like a seniormoment right)Musing 5 conversing 40 thinking 30listening30interacting40acting(asindrama)25ofthe40conversingandthe40interactingAtleastthatmuchofthattimeisactingwhenIambitingmytonguenottotellsomeone(usuallyaclient)exactlywhatIthinkofwhattheyjustsaiddidorwhatIthinkoftheirlevelofintelligenceTherestofthetimeistherealme

ldquoI definitely prefer listening thinking observing over interactingwithmost people acting as inphysicallydoingsomething50to60 ThisanswercouldgoonforeverthemoreIthinkaboutit--soIwillspareyourdquo--VickiH

ldquoHardtoputnumberstoyourcategorieswithoutlotsofthoughtbutIrsquollgiveafirstguesstimatemusing4conversing12thinking20listening16interacting20sleeping28rdquo--AllanH

Rule5

FocusontheProcessNottheproduct

ldquoTakecareofyourminutesandthehourswilltakecareofthemselvesrdquo

--LordChesterfield

It may seem hard to believe but every moment of our lives -- yes everymoment -- is a confrontation between product and process Whether yoursquorepreparingdinnerorabusinessplanplanningaweddingoracorporatetakeoverleadinganeighborhoodfooddriveoracampaignagainst teenagedrinking itrsquosallaboutproductvsprocess

TheproductistheendthefinalstepTheprocessisthemeanstheroadthatleadsushome

TakefoodshoppingTheproductisthatgloriousmomentwhenthebagsareunpackedandthegroceriesareneatly tuckedawayBycontrast theprocess isongoing and entails creating the shopping list grabbing the reusable bagsdrivingtothesupermarketweighingthefruitcomparingcerealpriceschattingon the checkout line leafing through magazines paying the bill carting thegroceriesOKyougetthepicture

ldquoThegoodlifeisaprocessnotastateofbeingItisadirectionnotadestinationrdquo

--CarlRogers

Thepointiswhilewenaturallystrivetoachievetheproduct(bagsunpackedgoodsneatlystoredaway)wesometimesbecomesofixatedonreachingitthat

we fail to enjoy the process In so doing wemiss countless opportunities toenjoyeachstepofthejourney

ButwehaveachoiceThoughitmaynotbereadilyapparentwecanchoosetofocusontheprocesstoenjoyeachmomentnotjusttheendresultWhetherwersquore driving home a business deal or driving homeour daughter fromdanceclasswersquorefreetochoosewheretofocusourmind

WhereDoYouPlaceYourThoughts

Scenario1DinnerTimeItrsquosdinnertimeandtheproduct isthatlusciousmomentwhenyousitdown

with friends and family for a quiet relaxingdinner ready to enjoygood foodandconversationTheprocessofcoursebeganhoursearlierwhenyouchosethe menu bought the vegetables marinated the chicken boiled the watercookedtheangelhairpastapreparedthesauceseasonedthesalad

ldquoIfyoufocusonresultsyouwillneverchangeIfyoufocusonchangeyouwillgetresultsrdquo

--JackDixon

Scenario2HangingaBedroomShelfItrsquosSaturdayafternoonandyourdaughterbidsanhourofyourtimetohanga

bedroomshelf tohousetrinketsandsuchTheproduct is thatrarifiedmomentwhentheshelfisupperfectlylevelandfittostorethenick-nacksTheprocessthoughasimpleonehousesnumeroussteps--findingthetools(formeneveran easy task) measuring drilling inserting (the toggle bolts) leveling andadjusting(IknowIskippedafewstepsButheythisisnotmyforte)

Scenario3PlantingTulipsItrsquoslateOctober--primetimeforplantingtulipsintheyardTheproductis

crystallinetulipsnestledinthegroundwithalightdustingofmulchtoprotectthemoverthewinterTheprocessofcourseismulti-layered--choosingwhichbulbstoplantdeterminingthesizeofthearealayingouttheshapeofthebeddiggingitimprovingthesoilplantingthebulbsandcoveringthem

Attimeslikethese--preparingdinnerhangingashelfandplantingtulips--ourmind tends to spend a disproportionate amount of time thinkingabout theproduct that isabout finishingThenotion is that ifwemoveswiftly throughthesechoreswecanmoveontomoreenjoyabletasks

Rule 5 encourages us to enjoy seasoning the salad asmuch as eating it toenjoylevelingtheshelvesasmuchashangingthemtoenjoyselectingthebulbsasmuchasplantingthem

ldquoIfyousurrendercompletelytothemomentsastheypassyoulivemorerichlythosemomentsrdquo

--AnneMLindbergh

InshortRule5urgesustoslowdownandenjoythatwhichstandsbeforeusThink about it how many moments of your thought life have you beenpreoccupied with the outcome To fairly answer that question try askingyourselfthisone

ldquoWhen Irsquom engaged in an activity how much of the time am Ithinkingabout theproduct(ie finishingthe task)andhowmuchofthetimeamIsimplyenjoyingtheprocessrdquo

ldquoEnjoythejourneyenjoyeverymomentandquitworryingaboutwinningandlosingrdquo

--MattBiondi

ICanrsquotWait

Letrsquos face it we spend a fair piece of time doing things that we donrsquotaltogether enjoy Wersquore forever telling ourselves ldquoI canrsquot wait until itrsquosFriday itrsquos vacation time thepresentation is finished thebills arepaidthelaundryisfoldedthehouseiscleantheclassisoverthebedsaremadetheweedsaregonerdquoButthemoreobsessedwebecomewiththeproductthelesschancewehavetoenjoytheprocess

ThatrsquosnottosayweshouldforsakepursuingproductsIrsquomstronglyinfavorof settinggoals (seeRules18-20) andworkinghard to achieve them I love awell-craftedplantoscalemountainsLetrsquosfaceititfeelsgoodtocleanoffyourdesktoorganizethekitchentosendofftheproposal toarriveatthehotel toputdinneronthetable tomail inyour taxes to(finally)placethepictures inthephotoalbum

Challenge5A

InSearchoftheHappyMoment

ThinkbacktoyourlasttriphomefromtheofficeWhatwereyouthinkingabout

ChancesarethatyouspentaportionofyourtimethinkingabouttheproductthatisaboutthatldquoHappyMomentrdquo--themomentyouwalkthroughthedoorhangupyourcoatandopenthefridgeforaglassoficetea(orperhapssomethingstronger)AhhhhhhatlonglasttheldquoHappyMomentrdquohadarrived

DonrsquotbefooledldquoHappyMomentsrdquoareillusorybecausemoreoftenthannottheyturnouttobejust that--briefmoments in timethat tooquicklyareoverwhelmedbyaswirloffreshdemandsOnce in thekitchena stackofmail remindsyou that thebillsareoverdueanemptymilkcartonsignalsthattheshelvesarebareandsuddenlytheldquoHappyMomentrdquodissolvesintoaseriesofnewdemandsintoaseriesofnewproductsandprocesses

HerethenisthedilemmabywaitingfortheldquoHappyMomentrdquowewindupwaitingtobehappywe end up telling ourselveswhen that moment arrives THEN Irsquoll be happy and not a momentsooner

SopleasedonrsquotwaittobehappyBehappynowandknowthathappinesssurroundsus ifonlyweopenoureyes

But therersquosahugedifferencebetweenpursuingaproduct and focusingourmindrsquosthoughtsonthatproduct

ldquoOftenthesearchprovesmoreprofitablethanthegoalrdquo

--ELKonigsburg

Dailywearelulledintobelievingthat

Products=Happinessandthat

Process=Drudgery

Nonsense

DoyouknowanyonewhoenjoyscookingIlovetowatchbothmysister-in-law Carole and my brother-in-law Bruce take equal pleasure in the product(bringingdinner to the table)and theprocess -- selecting the recipegatheringthe ingredientscreating thesauce seasoning thepastaand themeatsand the

vegetablesLikemany talented chefsCarole andBrucehave learned to enjoytheprocessasmuchas(ifnotmorethan)theproduct

Thisthenisourchallenge--toenjoythemeansasmuchastheendtoacceptthenotionthattheprocessisnotjustaroadsignitrsquostheroad

WeallknowthatproductsbringuspleasureandrewardusininfinitewaysbutbecauseourthoughtsdeterminewhatkindoflifeweleadwemustfindwaystomorethoroughlyenjoytheprocessImagineifarunnerexperiencedthesamejoyintakingastrideasincrossingthefinishline

ldquoPassiondoesnrsquotlookbeyondthemomentofitsexistencerdquo

--ChristianNBovee

Doesthissoundimpossible

My daughter Melyssa would say no arguing that despite a societalpreoccupation with ldquoproductsrdquo (of both kinds) itrsquos theoretically possible toenjoy every processOf course striving to achieve ldquoproductsrdquo isnrsquot inherentlyevilitrsquosonlyaproblemwhenitblindsustotheprocesswhenitleadsustopicktherosesfromthegardenwithoutevensmellingthem

EnjoytheRide

Religiousmaximsremindus that life itself isaprocess--ldquolife isa journeynotadestinationrdquoAnddailywersquoreremindedtoldquoenjoytheriderdquoNonethelessweoftenforgetthatthebusridetotheamusementpark(process)canbejustasenjoyableastheamusementparkitself(product)ifonlyweletit(childrenonafieldtriparequicktopointoutthatthebusrideisoftenthemostenjoyablepart)

One of my lightbulb moments occurred some years ago on my way toBaltimoretowatchtheOriolesplaybaseballIwastravelingwiththreeofmyfriends when the conversation turned to traffic That particular day it wasbumper-to-bumperandourcollectivefrustrationwasapparent(ldquo weshouldhaveleftearlierrdquoandldquolookatthatidiotcrossinglanesrdquo)MentallyIstartedtorecord the conversation and realized thatmore than 30of itwas devoted totrafficOuch

ldquoLordhowthedaypassesItislikealifesoquicklywhenwedonrsquotwatchitandsoslowlyifwedordquo

--JohnSteinbeck

So I tried a little thought experiment and placed the four of us at a cornerboothatthelocalrestaurantIimaginedwewerenoshingonchipsandsippingmargheritaslaughingandtellingjokessimplyenjoyingoneanotherrsquoscompanyChances are slim as we sat there eating potato skins that the conversationwould turn to traffic (after all we were sitting in a restaurant) Yet here wewere four friends togetheron theway toaballgameconsumedby talkaboutlanechangesandarrogantdrivers

Theproblemofcoursewasnrsquot thetrafficatall-- theproblemwashowwethoughtaboutitNowIrsquollbethefirsttoadmitthatahighwayrsquosvisualcuesarecompellingthatitrsquoshardnottogetriledupwhenyouseemanicdriverstryingtomake their way where no car should ever go but these visual cues need notdestroytheprocess(enjoyingtimewithgoodfriends)evenaswestrivetoreachtheproduct(arrivingattheballpark)

FindingPleasureinEverythingYouDo

Sothenexttimeyoursquoreonalatenightruntothesupermarkettrynottobesointentonreturninghome(product)thatyoufailtoenjoytheprocess--listeningtothecarradiosharingastorywith thecheckoutattendantpassingafriendlywordtoaneighbor

Challenge5BTheCycleNeverEnds

The remarkable part of the Product-Process Connundrum is that the cycle never ends that iseveryproducthasaprocessandinturneveryprocesscanbesubdividedintoanendlessstringofmini-products and processes For example once we decide to marinate the chicken (our latestproduct) an entirely new process magically unfolds selecting the marinade deciding whatingredientstoaddfindingthebrushtospreaditturningthechickenovercheckingbackinanhourortwotoreapplyandsoonandsoforth

Thepointisthecycleneverends--wesetoursightsonaproductandaprocessunfoldsAndonce engaged in the process a new product appears The cycle continues until fatigued fromthoughtwedecidetostopthinkingaboutthem

Andthenexttimethatyoursquoreheadinghomefromworktrynottobesointentonpullingintothedriveway(product) thatyouneglect toenjoythetriphomeImagine the walk to your car as part of your exercise program think of afriendly word to the parking attendant as a bid to connect consider that anendlesstrafficjamoffersmoretimetoenjoyaradiosegmentthatyouotherwisemighthavemissed

ldquoDonotthinkthatwhatyourthoughtsdwelluponisofnomatterYourthoughtsaremakingyourdquo

--BishopSteere

Andthenexttimethatyoumoveintoanewhometrynottobesofocusedonputtingeverythingaway(product)thatyoumissachancetoembracetheprocess-- the memories that flow from unpacking sentimental treasures that warmfeelingfromwatchingfamilymembersworktogetherthedreamsthatflowfromimaginingwhatanewhomewilllooklikewillbecome

GrantYourselfPermission

Believeitornotyoursquoreactuallyallowed--yesyoursquoreactuallypermitted--toenjoyyournewhomefromthemomentthatyoumoveinYoudonrsquothavetowait until the carpets are cleaned or the woodshop is ready or the bags areunpacked The fact is therersquos no required waiting period for pleasure tobegin

Sodonrsquotwait tobehappyDonrsquotwait untiltheproductisachievedFeelgoodrightnowRealizethatassoonastheprocessbeginsyoursquorefree--trulyfreetoenjoyeverypartoftheexperience

ldquoThecontinuousinventionofnewwaysofobservingismanrsquosspecialsecretoflivingrdquo

--JZYoung

Enjoytheprocess

Challenge5CCreatingaTrigger

Ifyouwish to spendmore timeenjoying theprocess try theldquotriggerrdquochallenge Itrsquosnothingdramatic -- it simplyencouragesus tocreatesomeformofvisualauditoryorkinestheticldquotriggerrdquotohelpshiftourthoughtstotheprocess

Creatinga triggerof coursewonrsquotmagically transformyour thoughtsor behavior And no trigger can quickly induce human change -- onlyawarenesscandothatButatriggernonethelesscanhelpusspeedalongtheprocess

A personal trigger might be nothing more than a word (spokeninternally)amovementorasoundAtriggerneedonlyremindustostopfixatingontheproductandbeginenjoyingtheprocessThebesttriggersofcoursearetheonesthatwecreateandthemoreactivethebetterIsupposethat the ideal triggerwould activate all of our sensesBut IrsquomproposingsomethingmoremodestIrsquomproposingatriggerthatisequalpartssimpleandswift

Herersquoswhat I dowhen I findmy thoughts locked on the product Iclenchmyhandintoafist(product)andslowlyopenitup(process)Thehand flexwhich takes all of five seconds remindsme to shiftmy focusfrom theproduct (my fist) to theprocess (my fingers) If I have an extramomentItrytorollmyfingersoutslowlyasifeachonerepresentsapartoftheprocessI imaginetakingpleasureineverystepAndifIrsquomluckymythoughtsbegintoshiftawayfromtheproductifonlyforawhile

If yoursquore thinking about creating your own personal trigger Irsquodrecommend that you 1 keep it simple 2 engage your senses and 3recognize that you may have to change it at some point to avoidembarrassingmoments(clenchingyourfistatthenextboardmeetingmightbeatouchuncomfortable)

Challenge5DldquoIcanrsquotwaituntilrdquo

Haveyoueversaidtoyourself

ldquoIcanrsquotwaituntilthisreportisfinishedrdquoldquoIcanrsquotwaituntiltheboxesareunpackedrdquoldquoIcanrsquotwaituntilthekitcheniscleaneduprdquoldquoIcanrsquotwaituntilschoolisoutrdquoldquoIcanrsquotwaituntilthepresentationiscompletedrdquoldquoIcanrsquotwaituntilIrsquovefinishedpaintingthebasementrdquoldquoIcanrsquotwaituntilthepartyisoverrdquo

Therearetimeswhenwesaythesewordswithenthusiasm(ldquoIcanrsquotwaituntil the show tomorrownightrdquo)whenour excitement about theproduct(watching the show) actually enhances our enjoyment of the process(lookingforwardtoit)

ButmoreoftenthannotthephraseldquoIcanrsquotwaitrdquosignalssorrownot joy The phrase typically flows from frustration from a desire tocomplete the dreaded task so that other pursuits can be enjoyed -- egmusic television eating socializing reading going to the theater orattendingasportingevent

WishingThemAway

Sadly a remarkable amount of our mental life is spent hoping theunpleasanttasksbeforeus(moreaccuratelythosetaskswersquovedecidedareunpleasant)willbedonePrivatelywethinkabouthowgooditwillfeeltobefinishedhowpleasedwewillbewhenthefilingisdonethemailissortedtheproposaliscomplete

Howthendowelearntoenjoythefilingtotakepleasureinsortingthemailtoenjoypreparingtheproposalnotsimplycompletingit

Todoso tomore thoroughlyenjoy theprocesswemust firstbecomeaware of our thoughts and the degree towhichwe equate productswithhappinessandprocesswithdrudgery

Herethenisourthree-partchallenge

Part1Selectone (yes justone)unpleasant task that isa taskyoudonrsquotparticularlyenjoydoing thekindthatquicklystirsupnegative

thoughtsinsideofyou

Part 2 The next time you begin this task consciously decide toldquowatchyourthoughtsrdquothatistolistentoyourprivatethoughtsasyoubegintheactivitythenstartdoingtheactivity

Step3Asyoursquoreldquothoughtwatching1rdquoaskyourselfthreequestionstorevealyourproduct-processorientation

Q1HowoftendoIthinkaboutfinishing(frequency)Q2Howstrongarethesefeelings(emotion)Q3Howlongdothesethoughtslast(persistence)

The good news is yoursquoll have plenty of chances to run theseldquothoughtexperimentsrdquoOrmaybethatrsquosthebadnews

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearhere

TheauthoraskedhisfriendsWhattasksarehardforyoutoenjoy

ldquoIfinditextremelydifficulttoenjoycookinglsquoontherunrsquothatisrunninginafterworkandrunningtochangeandgetdinnercookingItisunpleasantbecauseIreallylovetocookbutdonrsquotwanttofeelrushedandunabletobelsquocreativersquoaboutcooking

ldquoAlsoIcannotenjoysomeofthedailytasksthatIhavetodowithmyMother(iegettingherreadyforbed)This hangs overmy head until she is upstairs and in her bed I canrsquot relax and enjoymy eveningbecauseIknowthatthischoreiscomingupCanrsquotexplainitrdquo--CaroleE

ldquoIhatecleaninghouseOhIlikeaneathouseAndIrsquomembarrassedifanyonecomestomydoorwhenIrsquomnotexpectingthemMytoleranceforclutterishigherthanmostmalesSoIallowmyselftoavoidthe

unpleasanttaskofcleaninghouseThereisNOenjoymentinitformeduringtheprocessandlittleafteritrsquosdonerdquo--NatE

ldquoLightlyunpleasantpayingbills (thebestpart iswhen itrsquosover -- itrsquosnot really themoneyspendingaspect itrsquos the choregotta do drudgery aspect) supremely unpleasant counseling out or terminatingemployees(fortunatelynotveryregular)especiallyifothersthanmyselfshouldhavebeenprovidingmoreconstructivefeedbackpriortothesituationreachingthisnecessityrdquo--JoelR

ldquoPhone calls to difficult customers any kind of tax (FedState) preparation delivering bad news toanyonerdquo--MickeyF

ldquoUnsavoryTasksTheonlythingthatIwouldcategorizethiswayisthehomeworkstudyingrequiredformyStatistics(sadistics)classwhichIamcurrentlytakinginmyMBAprogramItisverydemandingandthesubjectmatterisoneaboutwhichIdonotparticularlycareHoweverIremindmyselfthatitwillsoonbeoverandthatthereareotherssufferingthroughitaswellAmethodIfrequentlyemploytogetmethroughthisandotherunsavorytasksistoremindmyselfthatitcouldalwaysbemuchworse

ldquoForinstancedespitethefactthatIhavenointerestinStatisticsIamabletodothehomeworkandpasstheexamsItwouldbeextremelyunpleasantifIwerelessintelligentandnotabletograsptheconceptsofthisrequiredcourseThemostcommonthingaboutwhichIconstantlyremindmyself is that Iamnot inwarItrytorevisitthefeelingthatIhadafterseeinglsquoSavingPrivateRyanrsquooradocumentaryIrecentlysawabout POWrsquos in Vietnam called lsquoReturnWith Honorrsquo Though this does not allow me to lsquoenjoyrsquo anunsavorytaskitgetsmethroughitwithminimalcomplaintrdquo--ChrisW

ldquoNowifIcouldonlyfindthesilverlininginscrubbingtheshowerstallrdquo--VickiS

ldquoCleaningoutthekittylitterusedbyourtwocatsrdquo--AllanH

ldquoIdislikemakingmybedIdonrsquotliketodoweekendchoresegfixingthingspaintingetc--avoidaslongaspossibleIdonrsquotliketogetupearly--doitforbusinessmeetingsortogetMaxtoschoolrdquo--CarlE

ldquoIhaveadifficult timeenjoyinganything thathasbadsmellsassociatedwith itYouprobablydonotneeddetailshererdquo--KarinU

ldquoTheroutinetasksthatareperformedinahurry(cleaninglaundrygroceryshopping)canbeenjoyablewhen not in a hurry Itrsquos not always the task that is unpleasant but the context in which it is beingperformedIthinkthecontextismuchmoreimportantingeneralthantheplacesandactivitiesThinkaboutdoingsomethingroutinebyyourselfwithsomeoneyoudonrsquotparticularlycareforandwithalonglostfriendItdramaticallychangesthelsquofun-nessrsquooftheactivitybecausetheactivityisnolongerthemainfocusCompanionshipcompatibilitylaughtertakeoverrdquo--MarleyC

ldquoUnsavory Tasks totally unpleasant is confrontation of any kind Although I have gotten better athandlingitIalwayshavesickfeelinginmystomachbeforeduringandafteraconfrontationwithsomeoneEvenifitturnsoutOKSomewhatrelatedismeetingorfacingstrangers--lotsofanxietythereunlesstheyaretotallyonmyturfwhereIhavesomeexperienceorexpertiseDonrsquotgetmewrongIdefinitelyenjoypeopleitjusttakesmetimetofeelcomfortableandperhapstrustingofthemrdquo--VickiH

ldquoUnsavoryTasks thinkingofwhat tomake for lunchesordinner I lovemaking the food I justhatedecidingwhattomakerdquo--GailC

PureOutcomeldquoVeryfewmomentsareperceivedaspureoutcomerdquo

--HughPrather

1ldquoThoughtwatchingrdquoisachallengingendeavorbecauseourthoughtstendtoloopasifonaldquothoughtwheelrdquoAthoughtrisesfromanynumberofsourcesquicklypeaksinintensitylaysdormantforawhileonlytoriseagainsomewhatlessintenselythanbefore

Rule6

Pause

ldquoNothingvaluablecanbelostbytakingtimerdquo--AbrahamLincoln

I used to joke thatAmericarsquos urban residentswere all communists becauseeveryone I knewwas rushinrsquo The quip still drawsmoderate laughter but theunderlying themes do not Nearly 30 years after Alvin Toffler pennedFutureShockhispropheciesareringingtrue--lifeisindeedspeedingup

Anditrsquosnotaprettysight

In todayrsquos up-tempo technologically driven society we rush aboutmercilesslyPhysicallywedriveourselves to fatigue traipsingcross-townandcross-countryMentallywedriveourselvestodistractioncreatinganeuralwebof rolesandresponsibility Increasinglyourdesire toarriveat thenextstationstopissopowerfulthatwefailtonoticethefruitstandsandchestnutoaksthatlineourpath

ldquoOurpatiencewillachievemorethanourforcerdquo--EdmundBurke

Howdoweslowthepace

By recognizing that the externalworldwill neitherwait for us nor slow tomeetourneedsMore thanacenturyafterAlexanderGrahamBellrsquos inventionalteredthenatureofhumancommunicationaprofusionofchoicesconfrontus-- voice mail and e-mail cell phones and pagers faxes and wireless InternetconnectivityWe thrill at the soundof awireless connection andpraise the e-

Gods for delivering faster hookups and high-speed data lines But have theyenhancedourqualityof lifeHavewegainedmorethanwersquovelostfromthesehigh-techtreats

Paradoxically many of the worldrsquos technological innovations threaten todissolve the very resource that they sought to create time And from allappearancesnotoolhasyettoappearonthetechnologicalhorizontoturnthattideWhichleavesuswithlittlechoiceIfwewishtodownshiftslowthetempoourbestchanceistoturninsideWeneedbetterfiltersbetterscreensweneedwaystomanagethestaggeringamountof incomingcerebral trafficInawordweneedtolearnhowtopause

ldquoThetimetorelaxiswhenyoudonrsquothavetimeforitrdquo

--SidneyJHarris

CalmingDownTheAmygdala

Brainresearchershaveconfirmedwhatwelonghaveknownintuitively--thattherersquos aphysiological benefit topausingRememberhowyourparentswouldtell you to ldquocount rsquotil 10rdquo when you became angry Do you know why thatworksIthastodowithhowyourbrainiswiredWhenacrisiseruptsroughly10ofyourneuronsarerouteddirectlytotheamygdalayourbrainrsquosemotionalcenterTheother90areroutedthroughthecerebralcortextheldquothinkingrdquopartofyourbrainScientistsbelieve thatwersquorewired thiswayforsurvival that ispart of our brain is designed to simply ldquoreactrdquo even before we ldquothinkrdquo Bycountingto10itallowsthoseneuronsthatfirsttraveledtotheamygdalatore-routeandgothroughthecerebralcortexThatisitgivesustimetoldquothinkrdquo

ACriticalSkill

Pausing is another of those critical life skills that school fails to address(ldquolisteningrdquo tops that list seeRule 11)And itrsquos not the easiest skill to learnPausing is difficult to improvebecausewe live in an agewhichpraises speedandglorifiesproductivity

ButlearningtopauseisworththeinvestmentItgivesustimetoreassessouroptionstochooseourwordsandactionsmorewiselyPausinggivesustimetocatchourbreathphysicallyandmetaphoricallytoidleourengineifonlyforamomentbeforewespeedoffinathousandnewdirectionsApausemaylastjust

a second or two (though aweek-long pause sounds somewhat appealing) butwhateverthelengtheachtimewechoosetopausewegiveourselvesapricelessgift--thegiftoftime

TryitoutThenexttimeyoustepintoyourcartrypausingforjustasecondortwobeforeyouturnontheengineflipontheradioorhookupyourseatbeltPausetakeadeepbreath

And tonight when you slip into bed pause for just a moment before youreach for the book on your night stand Throughout the day try pausing beforeyoudialthephoneorpouryourselfacoldonebeforeyousaynotoyourkids or yes to a volunteer request Soon enough yoursquoll find that simply bypausingyoursquovecreatedspaceforyourselfthatyouneverknewexisted

ldquoPatienceistheabilitytoidleyourmotorwhenyoufeellikestrippingyourgearsrdquo

--BarbaraJohnson

RushingisOptional

Thinkbacktoarecent timewhenyouwererushingaboutChancesare thematterwasnrsquoturgentthatistherewasnomedicalemergencyorlife-threateningsituation The fact is when we review lifersquos moments we find that only ahandfuldemand anup-tempopace aquick reactionor an instantaneous replyNonethelessourpersonalmantraisoneofspeedandhasteandsoonweforgetthatrushingisanoption

So

thenexttimeyoursquorelisteningtosomeoneyoulovetrypausingbeforeyouspeaklongenoughtohearyourprivatethoughts

andthenexttimeyousitdowntodothebillstrypausinglongenoughtohearyourworriesandyourfears

Chances are that if you take the time to pause yoursquoll quickly learn howpowerfulfivesecondscanbe

Tomorrowrsquos pressureswill come soon enoughTherewill be amoment ortwowhen your emotional center is fully chargedWhen thismoment arrivesconsiderRule6Itrsquosaphysiologicalfactthatamomentarystoppageinplay--beita20-secondtimeoutorafullone--willgiveyouenoughtimetoengagethethinkingpartofyourbrainThegoodnewsisthatinlifeunlikebasketballyoudonrsquotrunoutoftimeouts

ldquoInanycontestbetweenpowerandpatiencebetonpatiencerdquo

--WBPrescott

Wellnotexactly

FormoreseeAppendixBldquoLearningtoPauserdquo(p193)

Challenge6ACreateAPersonalTrigger

Todaywill be no different Today yoursquoll saymore than 10000wordsandmakemorethan1000decisionsAndthoughmostwillbeldquoautomaticrdquoa small handful will have a major impact on your self-esteem yourrelationshipsandyourlifedirection

Choose wisely But choose slowly Pausing is always in season butnevermoresothatwhenwespeakandwhenwedecide

Imagine if inside your neural network you were able to build anautonomicmechanismforpausingIfyoubuiltsuchasystemyourwordswouldmore likely inspire than irritate yourdecisionsbasedmoreonintelligencenotimpulsivity

So try creating a mental trigger for pausing that is a system thatinstructs you to pause before you speakAnd pause before youdecide

Yourldquotriggerrdquomightbe

diamsPhysicalplacingafingertoyourlipsdiamsVisualimagingwavesthatcomeshoreordiamsAuditoryhearingavoicethatsimplywhispersldquowaitrdquo

Thetrickistofindatriggerthatworksforyouonethatfitscomfortablyintoyour thoughtpatternandyourmental schemeExperimenthave funbeplayfulThenifyoufindonethatworkstrytomakeitapermanentpartofyourprocessIfyoudothebenefitswilllastalifetime

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowoftendoyoupause

ldquoPausingWhewwhataconceptIfevertherewereapersonwhowasinneedofthisconceptitmustbeme

ldquoRealizingthatandthenmovingonitisanothermatterindeedPratherrsquoswords1arenoteasilyadheredto(formeatleast)ItrulybelieveIamattimesalmostlsquoADDrsquoinmythinkingpatternsIhavereadandre-readPratherrsquoswordsAmstillnotfullyunderstandingthembutwillattempttomakethetwodayexerciserdquo

ldquoWillgetbacktoyouinthreedaystime(hopefully)Sendsearchteamsifyouhavenrsquotheardfrommeinthreedays--MickeyF

ldquoIhavebeentoldthatmeditationmakesusawareofourthinkingasbeinglikeframesinamoviewithever growing gaps between each framethought until it ismore gap than frame PauseAlways insightsseemtocomewhenwelsquodaydreamrsquo--theyseemtorequirethepause(thatrefreshes)rdquo--JohnN

Patience

ldquoOnlythosewhohavethepatiencetodosimplethingsperfectlywillacquiretheskilltododifficultthingseasilyrdquo

--JohannFriedrichVonSchiller

TheMostImportantTalentldquoIfIhavemadeanyvaluablediscoveriesithasbeenowingmoretopatientattentionthantoanyothertalentrdquo

--SirIsaacNewton

1HughPrather in his bookldquoNotes onHow toLive inThisWorld andStillBeHappyrdquooffers tips onlearningtopauseExcerptsappearinAppendixB

Rule7

Laugh

ldquoPeoplewholaughactuallylivelongerthanthosewhodonrsquotlaughFewpersonsrealizethathealthactually

variesaccordingtotheamountoflaughterrdquo--DrJamesWalsh

ItrsquosofficialThestatisticsareinLaughterheals

Three decades of research have confirmed what Norman Cousins knewinstinctively--thatlaughterworksItlowersbloodpressurereducesyourheartrateboostsyourimmunesystemandhelpsyoucopewithpain

As if thatrsquos not enough laughter also improves relationships builds trustamongalliesandenemiesandhelpsconquerfearsandanxietiesAndthoughnophysicianwillprescribe itandnopharmacystocks it itrsquosquitepossible thatadailydoseoflaughterisnaturersquosperfectmedicineanaturalhealer

ldquoAgainsttheassaultoflaughternothingcanstandrdquo--MarkTwain

More than 30 years ago Norman Cousins combined his extraordinaryintuition and courage to stake claim to the notion that laughter is indeed thebestmedicineCousins theorized then proved that a regular dose of laughterwouldremovethecancerfromhisbodyCousinsbecamelivingtestimonytothemind-bodyconnectiondemonstratingbeyonda shadowof adoubt thathumorheals

SinceCousinsrsquopioneeringworkresearcherstheworldoverhaveaffirmedthepower of laughter Countless studies confirm that laughter createsmeasurablephysiological changes in the human bodyA sampling of study results showsthatjovialburstscan

bullRelievepain--laughterhelpspatientscopewithpain--laughterreleasesendorphinsthebodyrsquosnaturalpainkillersbullLoweryourheartrate--ldquoWhenwelaughourheartrateincreaseswhenwefinishlaughingitthendecreasestoarateslowerthanbeforewestartedtolaughrdquobullRelaxyourmuscles--ldquoTensioninourmusclesincreaseswhenwelaughandlessensoncewersquoredonerdquobullImprovebreathing--ldquoIncreasedrespirationfromlaughingclearsoutthedeadspacesinourlungsareasthatnormallydonrsquotgetoxygenatedrdquoandbullBoostyourimmunesystem1

ldquoTimespentlaughingistimespentwiththeGodsrdquo--Japaneseproverb

LifersquosNaturalResource

And the body of research continues to grow confirming what we senseintuitivelythattheabilitytoexerciseourinnerclowndirectlyaffectsourabilitytoenjoylife

StarttoLaugh

Sothenexttimeyoursquoregrippedwithfrustration

oracaseofill-will

starttolaugh

Andthenexttimeyourvoicebeginstosoar

andyournervesbegintofray

starttolaugh

ldquoLaughteristhemosthealthfulexertionrdquo

--CWilhelmHufeland

BuywhimsicalbookswatchfrivilouscomediesVisitcomedyclubsandreadcartoonsMake funny faces in themirrorWhatever your fancymake time inyourbusyscheduletolaugh

Itrsquospowerfulmedicine

Challenge7ALaughingallthewaytowork

Youprobably think that Irsquommaking this up but at one time licensedpsychologist Phyliss Shanken was employed as a ldquohumor consultantrdquo(currently shersquos theDirector ofPsychologicalServices at INTROSPECTofBuxMontwwwpshankencom)Butdonrsquot let that foolyou -- shersquosanexpertonlaughingBelowPhylisssharesherownstoryandinsodoingchallengeseachofustoldquolaughourselvessillyrdquo

Phylissshowustheway

ldquoEverymorning on the way to my office when I reach thetraffic lightatFivePointsPlazaIstart to laughIt takesaboutthree to four minutes to drive from there to my office and Icontinue to laughheartily theentire time Irsquomalone in thecarno one has toldme a joke 91 FM radio is probably reportingdepressing news or guests on a talk show are discussingproblemsintheworldtodayYetIlaughInordertostartmyselfoff Idonrsquoteven try to thinkofanything funny I justbreak intoguffaws Ifpeople inothercarsgivemewide-eyedstares I justlaughmoreAfterallembarrassmentbreedslaughter

ldquoWhydoIputmyselfthroughthischortlingworkoutBecauseI know that according to Dr William Fry a Stanfordpsychiatristwhohasbeenastudentoflaughterforthreedecadeslaughing 100 times a day (about three minutes) is thecardiovascularequivalentof10minutesofrowingJust thinkof

it--allthathealthystuffwithoutthesweatAndYoudonrsquotneedwaterYoudonrsquotevenneedaboat

ldquoBy the endof the threeminutes I feel lighter less stressedand better able to concentrate And like magic creative ideasstartpoppingup inmymindLaughterdoes that toyouHAHAturns into AHHA I invite you to try laughing yourself silly oncommandYoursquollprobably feel foolishat firstButguesswhatThatrsquosgoodBecauseyoursquolllaughmoreOnceyoustarttolaughevenif therersquosnothingfunnygoingon itgetseasier toescalateyour merriment Because of your bodyrsquos reaction you feelbuoyantSuddenlyeverythingstartssoundingfunnyrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoeslaughterandsmilingmakeyoufeelbetter

The author then challenged his friends to conduct twoexperiments

Experiment 1 Smile ldquoThe next time that yoursquore alone -- driving in the car in the elevator thebathroomwalkingtomeetsomeonewherever--trysmilingfor10secondsandseehowyoufeelrdquo

Experiment2LaughldquoThenexttimethatyoursquorealone--youpicktheplace--trylaughingoutloudfor10secondsThenseehowyoufeelrdquo

ldquoDidtheexperimentsIfeltlighterandhappierineachinstanceTherewasafeelingoflessheavinessorlessseriousnessyetmysurroundingshadnotchangedThereseems to indeedbean internalmechanismthatworkswiththisconnectionrdquo--BobbiC

ldquoIdobelieve[inthepoweroflaughter]Ithinkinadditiontobeingphysicallytherapeuticthereisalsothe psychological component of howwe feelwith thosewithwhomwe can laugh It implies a comfortlevelarelaxedatmosphereandacertainleveloftrustThattooishealthyTherersquosnothinglikeagoodlaugh

ldquo One of the drawbacks of being young is the lack of confidence resulting in taking oneself tooseriously(Thereareadvantagestogettingolder)

ldquo Thinkabouthowexciting it is tohearababy laughout loudTylerournewgrandsonhas justbegun to laugh and his Uncle Adam my other son flipped when he first heard it He practically didheadstandstomakeithappenagainrdquo--MarleyC

1DrMelBorinsauthorofldquoAnAppleADayAHolisticHealthPrimerrdquoreportsldquoAninterestingstudywasdonearoundimmunoglobulinAasubstancefoundinyoursalivaandthefirstdefenseyourbodyhasagainstvirusesandbacteriaAgroupofpeopleweregivena funnyvideo towatchwhileanothergroupwatchedadocumentaryAfterwardsbothgroupsweretestedandthosewhohadwatchedthecomedyhadhigherlevelsofimmunoglobulinArdquoDrBorinsaddsldquoAsimilarstudywasalsoconductedonpeoplewhohadsurvivedaheartattackTheyweregivenafunnyvideotowatcheverydayforoneyearThesepeoplehadlesscomplicationsandlivedlongerthanthosewhohadnotwatchedthevideosrdquo

ldquoLaughteristhemusicofliferdquo--SirWilliamOsler

Rule8

CreateNewHabits

ldquoYournetworthtotheworldisusuallydeterminedbywhatremainsafteryourbadhabitsaresubtractedfrom

yourgoodonesrdquo--BenjaminFranklin

WewereouttodinneroneFridaynightwhenafriendofminenonchalantlyshared thispersonal insight ldquoIrsquovedecided that I have toomanybadhabitsrdquo Idonrsquot think thesaladhadevenarrivedwhenhebegan toexplainldquoI spend toomuchtimereadingpeerreports andtoomuchtimereviewingmystudentsrsquopaperscorrectingeverylastdetailrdquo

ldquoLawsareneveraseffectiveashabitsrdquo--AdlaiEStevenson

Naturally in the days that followed I started to think about my own badhabits and in an informal way began to mentally catalogue them HowconfrontingAsthelistgrewIbegantothinkaboutwaystoeliminatethem--perhapsaweek-longretreatamulti-stepprogramoraseriesofthoughttapestoguidemeintonewpatternsofthoughtAplethoraofjournalsandseminarsstoodready to help me ldquokick the habitrdquo ldquoquash the negative behaviorrdquo or simplyldquoquitrdquoVolumeswereatmyfingertipsinstructingmeonhowtostop

bullsmokingbullbeingadoormatbullabusingcaffeinebullovereatingbullbeingarecklessdriverand

bulldrinking

Buttherewasnothingoncreatingnewhabits

Theliteraturewaspredominantlynegative--heavyonwaystochangewhatrsquoswrong light on ways to shape whatrsquos right Somehow the word ldquohabitrdquo wasexclusivelylinkedtothenegativemuchliketheworddietisnowsynonymouswithweight loss But habits can be a good thing as the authors atwwwthe-ultimatecomexplain

ldquoThe simple notion that habit is a bad thing is that of totalignoranceThefactisthat95ofwhatwedofromonedaytothenextis inrepetitionUnderstandingthismayputourwholeperspectiveintoadifferentviewWeshouldnowbeable tosee thatsincehabitgovernssomuchallwehavetodoisforceourselvestodothethingswewantandneed to do on a regular basis This automatically becomes a habit ofchoiceandsomethingthatcanbeconstructiveinsteadofdestructiverdquo

ldquoGoodhabitsareformedbadhabitswefallintordquo--SourceUnknown

Unfortunatelymost of us simply arenrsquot in the habit of creating new onesInsteadwetendtofocusoneradicatingbadonesButimagineifyoudecidedtositdownandconsciouslycreateanewhabit(ldquohmmmwhathabitwouldIliketobeginrdquo)anewwayofbehavingthatweknowwouldbringpleasuretousandthosearoundusImagine

Rule8urgesustodojustthattospendmoretimecreatingthandestroyingmoretimebuildingthandissolvingTofullyinvestinRule8weneedtodismissthenotionthathabitsareinandofthemselvesnegativecreaturesTheyrsquorenotHabits are positive elements in our lives the lifeblood of our actions andinteractions and the more energy we invest in creating new ones the moreexcitementandlessdrudgeryentersourworld

Soletrsquosadvancethisnewphilosophy--thathabitsmustbemadeevenbeforetheycanbebroken--withsixfoundationalguideposts

Guidepost1YoursquoreNotAlone

Itseemstritetosaybuteveryonehasbadhabits--ongoingunwisebehaviorsthatsignificantlyinterferewithourrelationshipsourjoboursociallifeandourabilitytomanageourinternalaffairsSomepeopledrinktoomuchsomepeopletalk toomuchOthers neglect or abuse their bodies or neglect their spirituallifeMostofusprocrastinate

Butwhenwe look at our habits itrsquos important to remember that wersquore notalonethateveryoneofourfellowtravelersallsevenbillionofushavehabitsthatareobjectionable

ldquoGoodhabitsareaseasytoformasbadonesrdquo--TimMcCarver

Guidepost2HabitsAreMadeToBeBroken

Dr John Feldmeierrsquos message is simple yet eloquent -- the past does notequal the future Listen to an exercise that he puts his students through andrealizehowappropriateitisforallofuseveryday

ldquoIwantyoutofindapencilorpensoyoucanwritedownwhatIrsquomabout tosayReadypleasewrite thisdownThepastdoesnotequal thefutureOnceagainthepastdoesnotequalthefutureNextIwantyoutotakewhatyouhavewrittendownandplace itwhereyouwillsee iteachandeverydayOkaywhatdoesitmeanItmeansthosepoorstudyhabitssuchasnot completingassignmentsmissing classes and stayingup toolatebeforeyournextclassdonothavetoberepeatedinthefutureWhocan make these changes Yes yoursquore correct You and only you canchange the future to achievemore success and productivity RememberdonrsquotletthepastbeyourfutureMakethesechangesforabetterliferdquo

Guidepost3Feedthepositivestarvethenegative

DrPhil Shapiro (wwwphilipshapirocom) encourages us to ldquonourish thepositivehabitandstarve thenegativehabitrdquoHeexplainsldquoKeepfeedingthe positive habit tomake it stronger and starving the negative habit tomakeitweakerGivethebestofyoureffortconcentrationandattentiontothenewhabituntil it takesoverandbecomesanaturaleffortlessandautomaticpartofyourrepertoireKeepbattlingandyouwillwinCravingceasesPeaceandstrengthdeepenLifebecomeseasierandmorenaturalrdquo

ldquoHabitisaformofexerciserdquo--ElbertHubbard

Guidepost4YouDonrsquotNeedMoreSelf-Discipline

When we try to create a new habit or get rid of the ldquoundesirablerdquo howimportant is self-disciplineNot very insist the authors atwwwprodigycomwhoexplain

ldquoSelf discipline is not the key to success There are millions ofunsuccessful people out therewho are very self disciplined theyrsquore justdisciplinedtothewrongsetofhabitsandpatternsofbehaviorwhetherbychoiceorbyaccidentPerhapsitisbetterintraininginthemartialartstonotfocussoheavilyonachievingthisstateofselfdisciplineandinsteadfocusmoreonchangingpatternsofbehaviorandhabits

ldquoYou already have all the self discipline you need yoursquore 100 selfdisciplined The problem is yoursquore disciplined to existing habits andpatterns of behavior If yoursquore not happywith the status quo itrsquos not amatterofachievingsomestateofselfdisciplineitrsquosamatterofchangingthe status quo and altering those habits Itrsquos just a matter ofexchangingbadhabitsandpatternsforgoodonesGrantedmostpeopledonrsquotchoosetheirhabitstheyfallintothemovertimeandittakesgreateffort to change a habit Itrsquos not the discipline thatmakes them changethoughitrsquossimpledeterminationtodobetterrdquo

Thesoothsayersatarrowwebcomagree

ldquoFocus on habits and forget about discipline Everyone is alreadycompletely disciplined to their existing set of habitsWe haveworkhabitsrelationshiphabitshealthhabitsandsoonEachofushasafullsetofhabitswhichregulatemostofourbehavior Progress in life isnot a result of more discipline but rather of developing goal-directedhabitsAreyourhabitsworkingforyouoragainstyourdquo

ldquoQualityoflifeisnotanactitisahabitrdquo--Aristotle

LeoBabautaofzenhabitsnetaddshisvoicetothechoir

ldquo [D]isciplineisamythItmightsoundgoodbut itrsquosnotausefulconcept When it comes to taking specific actions to make yourself dosomethingtheonlythingsyoucandoaremotivationNotdisciplineIrsquovechallengedpeopletocomeupwithadisciplineactionthatisnrsquotmotivationforyearsnowandnoonehasdoneitrdquo

Guidepost5StartSmall

Anyone who has picked up a new habit -- exercising three times a weekovercomingshynesshanginguptheirclothesimmediatelyaftertakingthemoff--realizeshowdifficultitistoinitiateanewbehavior

So take the time to start small -- donrsquot overreach donrsquot overshoot donrsquotovercommit Instead start small -- as small as possible -- and build on yoursuccessesYournewexerciseprogrammightbeginbywalkingfortwominutesthefirstdayAndwhiletwominutesmightappearinconsequentialtrustmeitrsquosnotFarmore important than the time invested is thepatterncreatedapatternthatmayjustmaybecomeahabitthatsticks

Guidepost6DonrsquotTurnaLapseIntoaRelapse

Howoftenhaveyoustartedanewhabitonlytoseeyourenergydissipateinjust a day or two At times like these itrsquos critically important to distinguishbetween a lapse and a relapse Trustme they are not the same In the bookldquoManagingYourMindrdquoauthorsGillianButlerampTonyHopeoffersthesewordsofwisdom

ldquoThegreatestpeoplewillbethosewhopossessthebestcapacitiescultivatedwiththebesthabitsrdquo

--JamesHarris

ldquoTheproblemwithhabitsisthattheyareautomaticwhichmeansthatuntil they are fully broken they can easily come back It can bedishearteningtohavemadeprogressinbreakingahabitandthentofindthatitisbackpossiblyinfullforceItiseasytothinkthatyouarebacktosquareoneeventhoughyouarenotIfyouhavemadeprogressonceyoucanmake progress again and the second time itwill be easier becauseyou have trodden the path before (yoursquove dug the hole) It is helpful tothinkaboutwhythelapseoccurredsothatyoucanlearnfromthisbutthe

mostimportantthingistorepeatthestepsthathelpedtoreducethehabitbeforeThekey tosuccess is tosee thepresentsetbackasa lapsenotarelapseThelapseislikefallingoffyourbikeifyoupickyourselfupanddustyourselfoffyoucancontinuecyclingalongrdquo

PickedUpAnyGoodHabitsLately

Ifyoursquoreinthemarketforsomenewhabitswhynotstarthere

diamsSmilingatpeopleyoumeetdiamsArrivingatplacesontimediamsListeningwithintentdiamsSayingpleaseandthankyou

diamsVisitingthedoctoranddentistforregularcheckupsdiamsLearninghowtorelaxdiamsKeepingapairoftennisshoesattheofficediamsBuildingyourconfidence(makeitahabit)

diamsBeingkind--toserversandtelemarketersdiamsPuttingthingsawayassoonasyouwalkinthedoordiamsExercising--therightamountdiamsLockingthecardoordiamsCreatingnewhabits

LookingforagreatlistofpositivehabitsTryDirkMathisonrsquosbooktitledldquoTheBookofGoodHabits -- 2000 simple and creative habits for the mind health safety sex love friendship andparentingrdquo

5-StepChallengeforCreatingaNewHabit

Challenge8ACreateaNewHabit5SimpleSteps

Yoursquove been thinking about it I know you haveYoursquod like tomakesomechangesinyourlifebutarenrsquotsurewheretostartorhowtogoaboutitWorrynotHerearefivesimplestepsthatwilltakeyouthere

Step1KnowWhatitTakes

It takes farmore thanskill tocreateanewhabit -- it takesknowledgeand desire as well Author Steven Covey frames the issue beautifullyexplaining thathabitsldquoconsistofknowledge skillanddesireKnowledgeallowsustoknowwhattodoskillgivesustheabilitytoknowhowtodoitanddesireisthemotivationtodoitrdquo

Step2SelectaSpecificHabit

Whencreatinganewhabit try tobe specificThehabitmay relate toyourfamilyyourworkyourhealthoryourpossessions--nomatterJustmakecertainthatthehabithasmeaningforyouandissomethingthatyouwouldclassifyasdesirable

Step3ThinkSmall

SuccessbreedssuccesssothinksmallthinkzerotoonePerhapsyoursquollbegin by practicing the piano for 30 minutes per week or devote 10minuteseverySaturdaymorningforajournalentryToolittleyousay

Inthebusinessofpersonalchangeitrsquosperfectlyclearthatthesizeofthechallengeisfarlessimportantthaninitiatingthechallengethatisintakingthat first stepEqually clear is that devoting a fixed time to nearlyANYtask--onadailyorweeklybasis--willproduceenormouschangesinthecourseofayear

Donrsquot believeme Then try thismini-challenge once aweek for thenextmonth call one person (yes just one) that you havenrsquot talked to inoveramonthGoaheadtryitForthenextfourSaturdaymorningsafteryoupouryourcupofcoffeeflipthroughyourphonebookandpickoutapersontocall(yesjustone)Iguaranteethatamonthfromnowyoursquollbeimpressedbyallthatrsquostranspired

Step4WriteItDown

Believeitornotoneofthemostcriticalstepsinachievingourgoalsistowritethemdown(pleaseseetheintroductorysectionongoal-setting--page149--titledldquoThePerfectReciperdquo)Thesimpleactofputtingpentopapersomehowdeepensourresolveandourcommitment

Step5RespectPhysiology

Patience is always an asset but rarely more so than when trying tochange our behavior Explains neuropsychologist Dr Michael GilewskiwiththeLomaLindaUniversityHealthSystem

ldquoAlthough multiple aspects of the brain are involved in anyactivity the[cerebellum]becomesour lsquolittle friendrsquowhenwe try toestablishahabit One-thirdof thebrainrsquosbillionsofneurons--cellsthatconductthebrainrsquosprimaryfunctions--aretightlypackedintothissmallsectionlocatedatthebaseofthebrainrdquo

ByanalyzingthefunctionofthecerebellumGilewskilearnedthattherersquos no neurological or psychological shortcuts available Heexplains ldquoNew habits are fragile and are nurtured by continuedsuccessinachievementDespitetheployofaTVormagazineadtoward a speedy health goal there is no quick way to establishhabitsgiventheirneurologicalandpsychologicalcomplexityByestablishing one healthy habit at a time each will become afoundationforthenextrdquo

Moreonhabitsdiams ldquoToo Many Bad Habitsrdquo (see Appendix Cpage195)and

diams ldquoRecruit Strong Partnersrdquo (see Appendix Dpage198)

TheAuthorrsquosFriendsShareTheirThoughts

In a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyouoftenthinkaboutyourhabits

ldquoNot enough I donrsquot spend nearly enough time thinking about either -- creating positive habits oreliminatingnegativehabitsPerhapsthetimeIspendmostthinkingofeitherisSundaymorningSomehowthatrsquos triggeredbyattendingchurchWeird Iwould like to think I spendmore timeworkingon riddingmyselfofmynegativehabits--butthenIwouldhavetolookinwardlyandrecognizethosethatIhaveandthatrsquosascarythought

ldquoButseriouslywewouldreally like toaccomplishsuch-- riddingourselvesofnegativeorbadhabitsandmoreimportantlybuildupongoodones

ldquo[Irsquod say that I spend] 60ofmy time dealingwith negative habits and 40on creating new goodhabitsrdquo--MickeyF

ldquoJustaquickthought--andthatisthatitseemstomethewordroutineisnowusedasthepositivesideofhabitrdquo--KarinU

ldquoGoodhabitbadhabitwhoputthevalueonthemIfwedothemtheyrsquoreoursarenrsquottheyAndbecausetheyareourshavenrsquotweinsomefashiondecidedtokeepthemImustadmitIdonrsquotspendmuchtimeatallthinkingabouthabits

ldquoWhoHowcanIdetermineifthisbehaviorisalsquonewhabitrsquoAtwhattimediditbecomesomethingotherthansomethingIrsquomtryingandbecomeahabitIsitahabitwhenIcanrsquotresistitanymoreIrsquomforeverpickingupnewthingstodoIfIrepeatthemaretheyhabitsrdquo--NatE

SmokingldquoThis[smoking]habitis[oldanddearandprecioustome]IwillgrantherethatIhavestoppedsmokingnowandthenforafewmonthsatatimebutitwasnotonprincipleitwasonlytoshowoffitwastopulverizethosecriticswhosaidIwasaslavetomyhabitsandcouldnrsquotbreakmybondsrdquo

--MarkTwain

RulesforLivingWithOthers

Rule9

RespectPPIs(personalpreferenceitems)

ldquoMyideaofanagreeablepersonisapersonwhoagreeswithmerdquo

--BenjaminDisraeli

ItrsquosFridayeveningandthedinnerpartyconversationturnstoliteratureJusttwo days ago you finished reading ldquoThe Beckoningrdquo a novel of widespreadacclaimbutpersonaldisappointmentYoubeginsharingyourreservationswhena forceful personality interrupts and declares ldquoHow could you not like thatbookItwasrdquo

ItrsquosWednesdaynightatdinnertimewhenyourdaughterturnsdownanoffertotrythebroccolibits--forthe67thtimeYouinformherthatthebroccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachancerdquoyoursquollldquofindoutwhatyoursquovebeenmissingrdquo

ldquoIhaveneverinmylifelearnedanythingfromanymanwhoagreedwithmerdquo

--DudleyFieldMalone

Itrsquos Saturday afternoon and yoursquove taken in a rare movie matinee Yoursquoreleaving the theatre reliving the magnificent performance when you overhearyour friend mutter ldquoWhat a waste of timerdquo Yoursquore stunned and quicklycontemplatewhether to 1 challengeyour friendwith a sharp-tongued ldquoWhatareyoutalkingaboutThatwasagreatmovierdquoor2smilerecallRule9andaskyourfriendwhattheydidnrsquotlikeaboutit

Rule9isaboutrespect--respectingotherpeoplersquospreferences(eginfoodclothing home decorations) other peoplersquos likes and dislikes (music booksmovies hobbies) andother peoplersquos choices (friendsmates lifestyles)Takentogether I call these PPIs or personal preference items though in truth PPIsrepresentmorethanjustldquoitemsrdquotheystandforpeopleandfeelingsaswell

The central notion underlying Rule 9 is that every human brain is uniqueEveryhumanbrainbenefitsfromuniqueconstructionanduniqueenvironmentalexposure each of us boasting more than a billion neural connections Thatrsquosseven billion brains roaming the planet each with a billion unique neuralconnectionsYoudothemath

NaturallyDifferent(orNaturallyDifferent)

HowuniqueareweImaginethatyouandyourclosestfriends--inamomentoffolly--agreetohaveyourprivatethoughtsrecordedforthenexttwohoursprovidinguswithaword-by-word thought-by-thoughtaccountofyourprivatemusingsIfyoucomparedeachofthetranscriptsitwouldquicklyillustratetheobviousthateachofusisradicallydifferentinhowwethinkwhatwefeelandhowwerecordlifersquosmoments

ldquoThereneverwasintheworldtwoopinionsalikenomorethantwohairsortwograinsThemostuniversalqualityisdiversityrdquo

--MichelEyquemDeMontaigne

But thoughweaccepthumanldquodifferentnessrdquoasnaturalweoften lapse intobelievingthatotherpeopleshouldlikewhatwelike

ldquoIcanrsquotbelieveyoudonrsquotlikethatsongrdquo

thinklikewethink

ldquoWhydoyouwanttogothererdquo

andfeellikewefeel

ldquoThatshouldnrsquotbotheryourdquo

Howunrealistic

LetrsquosfaceitWersquoredifferentWehavedifferentopinionsdifferentlikesanddifferentfeelingsthanourspouseourchildrenourparentsourfriendsandourpeersWhynotacceptenjoyandrespecteachotherrsquosPPIs

Naturally there are times when we try to pull others into our ldquocircle ofpreferencerdquo and in largemeasure thesemoments are harmless For examplewhenweturnonourfavoriteradiostationinthecarweoftenencouragefellowpassengerstoldquogiveitatryrdquoinhopesthattheyrsquollcometolikeitWhentheydowe rejoice knowing thatwe share another bond togetherButwhenwe donrsquotagree--onTVshowsrestaurantsandpolitics(donrsquotgetmestarted)--weoftenoverreactandfailtocelebrateourdifferences

ldquoIdonrsquotunderstandyouYoudonrsquotunderstandmeWhatelsedowehaveincommonrdquo

--AshleighBrilliant

NowIrsquolladmitthatifyoulivewithotherpeoplethetemperatureinthelivingroomandthecolorofthewallpaperarebonafideissuesforpublicdebateButifyou stop to actually think about other peoplersquos personal preferences you soonrealizehowfewaffectusdirectlyYoumightnot like thecolorof theirshoestheir taste in undergarments their choice inmusic or their culinary style Butwhatdoesitreallymatter

Thesolution issimpleR-E-S-P-E-C-TRecently Iordered threeappetizersfordinner insteadof the traditional appetizer and entreacuteeNaturallymychoicehadnodirectimpactonthosewithwhomIwasdiningbutitcertainlyleftthemuncomfortablewithmychoice

OurFragileEgo

Whydopeoplespendsomuchtimeconvincingotherstoagreewiththemtoconcurwith their choices andopinionsPsychologists point to our fragile egoandexplainthatwhenothersagreewithustheyvalidateouropinionsandleadustofeelmoreconfidentmoreself-assured

Challenge9AR-E-S-P-E-C-T=T-C-E-P-S-E-R

Respectofcourserunsbothways

Sowhensomeone

attacksyourfavoriteTVshow

knocksyourtasteinmusic

insistsyouldquoatleasttryrdquothevegetabledish

chidesyouforwatchingldquoGreaserdquoforthe32ndtime

criticizesyourchoiceinhobbies

sayssomethingsnideabouttheclothesyoursquorewearing

TellthemtorememberRule9

Andwhenyoursquorethepersonwho

attackssomeonersquoschoiceinentertainment

denouncesapersonrsquoschoiceinfriends

mocksafriendabouttheirtasteinmusic

criticizesapersonrsquoschoiceinhobbies

insistsyourfriendtrythechickensoup

TellyourselftostopThenapologize

ldquoMyopinionmyconvictiongainsimmenselyinstrengthandsurenesstheminuteasecondmindhasadopteditrdquo

--Novalis

Fair enoughWepull others into our ldquocircle of preferencerdquobecause it feelsgoodButwhenyoursquorethepersonbeingcriticizedwhenyouropinionsarebeingrebukedwhenyourPPIsarebeingdenounceditdoesnrsquotfeelparticularlygoodInfactitfeelskindofirritatingnottomentionintrusiveandunnecessary

GranteditrsquosadelicatebalancebetweenlegitimatelyexpressingonersquosopinionandcriticizinganotherrsquosExamplesayyoursquoreshoppingwithyourspouseforafloorcoveringandyouspotanappealingdesignYoushareyouropinionyouenthuse and exalt but your spouse with their own unique inclinations anddispositions rebuffs the selection and declares the design not to their likingWhattomakeofthisever-familiarsituation

Remember that respect does not mean agreement Respect means respectRespectmeans acknowledging that another person feels differently from yourespectmeansaccepting thatanotherpersonfindscertain itemsappealingeventhough you might not Sadly when two parties disagree they often fail tomaintain their respect for each otherrsquos opinion -- they lapse into attacking theotherrsquospositiontheirchoiceorpreferenceinferringthattheiropinionisoflittleworthoflittlevalue

ldquoYoucanalwaystellwhenamanrsquoswellinformedHisviewsareprettymuchlikeyourownrdquo

--LouisMorris

Foracoupleselectingacarpetofmutualdesirecanbeadelicateprocessofnegotiationastwomindsstrivetofindanitem--aPPI--uponwhichtheycancomfortablyagreeThechallengeistomaintainrespectforeachotherrsquosopinioninthemidstofanongoingnegotiation

TypicallyRule9facesitsgreatesttestsinmarriageanditrsquoseasytoseewhy--sharingisacentraltenetofthespousalrelationshipandthesharingchallengesareomnipresentButRule9istestedineveryrelationship--picturetwofriendsheadingdownthehighwayonaweek-longvacationSoontheyrsquollhavetosharetheir music then agree on a lunch stop a hotel and a sight-seeing scheduleRelationships are the perfect test-bed for practicingRule 9 offering countlessopportunitiestorespectandmeldPPIs

HowCanYouEatThatForBreakfast

Granted most violations of Rule 9 are light fare as when someone asksldquoHowcanyoueatpizzaforbreakfastrdquoWhattheyrsquorereallysayingofcourseisldquoI canrsquot conceive of eating pizza for breakfastHow can yourdquoCertainly thistypeofldquoPPIChallengerdquoisneitherlife-norego-threateningnonethelesspeoplewho violate Rule 9 in the kitchen tend to violate it in the bedroom and theofficeandthecommunitycenternottomentionthepeacetableinGeneva

The bottom line Respect PPIs no matter how heavenly no matter howmundaneWhenyourespectanotherpersonrsquosPPIs--andacknowledgethattheiropinion is of equal weight -- you have taken a major step toward humanacceptance

ldquoImustrespecttheopinionsofothersevenifIdisagreewiththemrdquo

--HerbertHLehman

Sothenexttimeyouhearsomeonebegintheirsentencewith

ldquoIcanrsquotbelievethatyourdquo

ldquoHowcouldyourdquo

ldquoYoucanrsquotpossiblyrdquo

justsmileandtellthemthatitrsquosamatterof(personal)taste

TipSheetThinkBodyParts

IfyoursquorestrugglingtorememberRule9trythesethreesimpletips

Tip1AllPalettesAreNotAlike(tastenoevil)Children know this already Parents offer them food extol the foodrsquos

virtues (its taste its nutritional benefits) but often fail to recall that theirchildrsquospaletteisnotthesameastheirsFoodsthatparentslovesimplymaynot work for younger still-maturing palettes Throughout life wersquoreforeverconfrontingtheincongruousnotionofpaletteuniformityExampleyourfriendordersclamchowderforlunchandafterdelightinginthetasteoffers you some You try a spoonful grimace and gracefully slide thespoon across the table If your friend rejoinswith ldquoYoumeanyoudonrsquotlike it Itrsquos deliciousrdquo then theyrsquore suffering from a case from APU(AssumedPaletteUniformity)Bekind

Tip2AllEyesAreNotAlike(seenoevil)Holdupafirstgraderrsquosdrawingandasktheyoungonewhatsheldquoseesrdquo

Inevitably she sees thingswe canrsquot imagine pictureswe canrsquot envisionTip2 canbe readboth literally (ldquoseeingrdquo amovieor ldquoreadingrdquo a book)and figuratively (ldquoseeingrdquo the special qualities inside a person) becauseeach personrsquos eyes see the world differently through different lensesdifferent screensEach personrsquos uniqueway of seeing affirms the simplenotion thatouropinionsourdecisionsandourfiltersareunique Instead

ofattackinganotherpersonrsquosPPItrytoenvisionhowtheotherpersonseesthetopicorseesthepersonYoumayjustbesurprised

Tip3AllEarsAreNotAlike(hearnoevil)WelistentothesamemusicbutweldquohearrdquodifferenttunesWelistento

ourchildrentoourparentstoourfriendstoourneighborsbutweldquohearrdquodifferentthemesForthemostpartourearslookthesamebutourauditorytracksarenotLearningstyleresearchsupportswhatweknowintuitively--thateachpersonrsquosbrainchemistryisvastlydifferentfromourneighborrsquosthatsomeofusreceiveinformationmoreeasilythroughourauditorytrackthan through our visual or kinesthetic track Lo inside we are builtdifferentlythoughweappeartolookthesame

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsDoyourespectPPIs

AuthorrsquosnoteIposedthreeldquosituationsrdquotomyfriendsthenaskedthemldquoCanyourelaterdquoBelowarethesituationsandtheircomments

Situation1Itrsquos Friday evening and the dinner party conversation turns to

literatureJusttwodaysagoyoufinishedreadingldquoTheBeckoningrdquoanovelofwidespreadacclaimbutpersonaldisappointmentYoubeginsharing your reservations when a forceful personality cuts in anddeclaresldquoHowcouldyounotlikethatbookItwasrdquo

Situation2ItrsquosWednesdaynightdinnertimewhenyourdaughterturnsdown

anoffer to trybroccolibits -- for the67th timeYou informher that

broccolibitsldquotrulyaredeliciousrdquoandexplain(again)thatldquoifyougivethemachanceyoursquollfindoutwhatyoursquovebeenmissingrdquo

Situation3ItrsquosSaturdayafternoonandyoursquove taken ina raremoviematinee

Yoursquore leaving the theater reliving the magnificent performancewhen you overhear your friend mutter ldquoWhat a waste of timerdquoStunned yoursquore left to decide whether to 1) challenge your friendwith a sharp-tongued response or 2 smile and askyour friendwhattheydidnrsquotlikeaboutit

ldquoYesYesandYesIthinkmostofussufferfromAPU(assumedpaletteuniformity)someobviouslymorethanothersSituation2wasconstantatthedinnertablewhenIwasgrowingupMymotherldquoIdonrsquotunderstandYouliketomatoesWhywonrsquotyoudrinktomatojuicerdquoldquoItrsquosdeliciousjusttryitrdquoThatwasenoughconvincingnot totryanythingevenif it lookedgoodApowerstruggleoftenensuesifwetrytoforceourpersonalpreferencesonothersalthoughitdependsonthesituation

ldquoIfafriendsuggeststryingsomething(toeatperhaps)wemighttaketheplungesoonerthanifitrsquosourparentbabysitteroldersiblingetc Itrsquosnotaboutwhetherwe likewantorare interested in thePP itrsquoswhoexpressesthepreferencethatdrivesourdecisionmuchofthetime

ldquoIfsomeonerecommendsamovietoyoudoesnrsquotitdependonwhodoestherecommendingastohowyoureceiveitAndhowtheydoit(Usuallywhotheyaredetermineshowtheydoit)

ldquoFarbettertogatheronersquoswitsandsaylsquoTellmeaboutitrsquowhensomeoneexpressesalikedislikeThatsendsthemessagethatwevaluetheiropinionratherthantryingtobringthemaroundtoourwayofthinkingWelearnnothingifwetakeovertheconversationotherthanthefactthatwecanarticulateourownpreferences

ldquoI do think that there are times when it is appropriate and even important to express our opinionhoweverforexampleifyourchildcomeshomefromapartyandtellsyouthateveryonewasdrinkingYoumightsaylsquoHowdidyoufeelaboutthatrsquooryoumightsaylsquoThatrsquosdisgracefulIknowyouwouldneverdothatrsquoSometimesthereisatimeandplaceforthelatterContextandtimingareeverythingrdquo--MarleyC

ldquoYesIcanrelatebutIthinktherearesubtledifferencesbetweenexchangeslikethisamongequalsandexchangeslikethisbetweenparentsandchildrenIthinkthatpartofaparentrsquoslsquojobrsquoistohelpkidsstretchandsometimesthatmeansintroducingthemtobroccolibitsrdquo--IleneF

ldquoWhatYoumeanotherpeopledonrsquotalwayshavethesametasteaslsquoIdorsquo

ldquoSituation1IfindmyselfespeciallytakingtoheartthisoneItmademethinkldquoThatrsquosjustwhatIhavedoneonmoreoccasionsthanIcaretothinkaboutGeeImustbeahugeboretofriendsattimesWhydoI

dothatIneedtostopandthinkmoreoftenbeforeIspeakrdquo

ldquoSituation2DonrsquotwealldothisonoccasiontoourchildrenIsnrsquotitalmostlsquosecondnaturersquotodosothinkingitwillonlybenefitthemimposingourlsquoeducatedwillrsquouponthemIhavememoriesofsittingatadinner tablewithmysister(I thinkIwasabout8orso)andhavingourmotherdecree thatwecouldnotmoveuntilweateourpeas(bothmysisterandIhadadistinctdislikeatthatageforpeas)NotthatitwasatraumaticmemorybutwhydoIrememberitsotothisdayrdquo--MickeyF

ldquoIcanrelateButitwasnotalwaysthusNot-so-many-years-agoIwouldreactbadlythinkingthatmyverybeingwaschallengedifsomeonedisagreedwithmeItwasasiftherewasoneset(andonlyoneset)ofreactionsIfminedisagreedwithanotherrsquosboyImustbestupidlsquocauseIpickedthelsquowrongrsquoone

ldquoMy advancing years have given me a different perspective If so inclined Irsquoll carry on a detacheddiscussiontryingtohearwhytheother[person]likeddislikedthebookandexpressmyviewsSometimesIrsquollremainsodetachedIwonrsquotjointhefrayButIdoallowthedifferentlsquopalatersquoevenforme

ldquoWiththebroccoliIDOenterthatoneNottoforcethepalatetochangebuttogetthekidtotryTheymayNOTlikebroccoliIdidnrsquotuntilIreached30MybottomlineisthatIwillrespectthekidrsquosopinionifitisbasedonfactorexperienceIwillbelessreceptiveifitisbasedonprejudice(IsmyfeelingaboutthisdifferentforkidsthanadultsProbablysoIrsquolltryhardertolsquoadjustthepalatersquoofachildthanofanadult)rdquo--NatE

HowArgumentsandWarBeginldquoWhileitseemssofundamentaltorespectotherpeoplersquosPPIsIfinditaconstantstruggletounderstandwhyanyonecoulddisagreewithmyownviewsandbiasesIntellectuallyIpraiseourdifferences(Icanrsquotimagineaworldwhereeveryonewasthesame)butonapersonallevelIoftenchallengeanyopinionthatdiffersfrommyownIguessthatrsquoshowargumentsandwarsbeginrdquo

--RonTaylor

Rule10

AvoidUSSs(unsolicitedsuggestions)

ldquoThebestadvisershelpersandfriendsalwaysarenotthosewhotellushowtoactinspecialcasesbutwhogiveusoutofthemselvestheardentspiritanddesiretoactrightandleaveustheneventhroughmanyblunderstofindoutwhatourownformofrightactionisrdquo

--PhillipsBrooks

ldquoWhydonrsquotyoutellhimitrsquosoverrdquo

ldquoMaybeyoushouldcallthedoctorandcheckitoutrdquo

ldquoJusttellthemyoursquorefedup--justquitrdquo

ldquoNoonewantsadviceonlycorroborationrdquo--JohnSteinbeck

WelcometothefieldofSuggestologythescienceofadvicepersuasionandexhortationAspracticingsuggestologistseachofusoverthecourseofadayofferscountlesssuggestionstofriendsandfamily

--wetellthemwhattosay(ldquoJusttellhimthatyoursquorenothappyrdquo)

--wetellthemwhattodo(ldquoGoaheadcallherrdquo)

--wetellthemhowtothinkandhowtofeel(ldquoDonrsquotletthatbotheryourdquo)

Wedispenseadvice in the lunch roomat thegrocery storeand thekitchentableWerarelyshyfromtellingothersexactlywhatwethinktheyshoulddoorthinkorfeel

ButareoursuggestionswelcomeAretheyappreciated

SuggestionsoftenareunwelcomeintrusionsinaconversationWhenapersonshares their frustrationson the job theydonrsquotnecessarilywant someone to tellthem that itrsquos time to start looking for a new oneWhen a person is havingtrouble ina relationship theydonrsquotnecessarilyneedsomeone to tell themthatitrsquos time to find a newmateAndwhen a person is disappointed from a poorshowing -- in the boardroom or the ballfield -- they donrsquot necessarily needsomeonetotellthemwhattodothenexttimearound

ldquoAdviceisseldomwelcomeandthosewhowantitthemostalwayslikeittheleastrdquo

--LordChesterfield

Therearetimesofcoursewhenoursuggestionsarewelcomewhenapersonseeksour advice our help our counselBut toooftenwe fail towait for thequestionweneglecttowaitforthepersontoaskldquoWhatdoyouthinkIshoulddordquo Insteadwe barge ahead and dispense ourwisdom neglecting to let theperson finish venting or create a solution on their own We are in a wordimpatient

TheSSExchange(StatementSuggestion)

OurimpatiencemanifestsitselfinwhatIcalltheldquoTheSSExchangerdquo--thatisaconversationalsequenceinwhichaStatementisfollowedbyaSuggestion

Forexamplewerespondtoastatement

StatementldquoIcanrsquotstandmybosshersquossuchajerkrdquoSuggestionldquoWhydonrsquotyouquitandmoveonrdquo

Remember

diams When people complain they donrsquot necessarily want a solutionSometimestheyjustwanttocomplain

diams When people are troubled they donrsquot necessarily want a solutionSometimestheyjustwanttobeheard

diams When people worry they donrsquot necessarily want you to solve itSometimestheyjustwanttoworryoutloud

insteadofwaitingforthequestionIfwewaitedlongenoughaquestionmayemerge

QuestionldquoMybossisajerkdoyouthinkIshouldleaverdquoSuggestionldquoYesIthinkyoursquollbehappiersomeplaceelserdquo

EachofusisfamiliarwiththetheldquoSSExchangerdquoalternatelydispensingandreceivingunsolicitedsuggestions(USSs)ThetruthisthattheldquoSSExchangerdquoisso deeply imbedded in our conversational style that we often donrsquot recognizehowoftenwedeliverandreceivesuggestions

ldquoToofferamanunsolicitedadviceistopresumethathedoesnrsquotknowwhattodoorthathecanrsquotdoitonhisownrdquo

--JohnGray

AttimestheSSExchangeisquiteharmlessthesuggestionbenign

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoSuggestionldquoWhydonrsquotyouswitchdoctorsIneverhavetowaitrdquo

ButwhatifyoulikeyourdoctorWhatifyoujustdonrsquotlikewaiting

Orimaginethatyoursquoreouttodinnerwithfriendswhenyoudeclare

Statement ldquoI canrsquot stand the traffic It was backed up for 5 miles thismorningrdquo

SuggestionldquoWhydonrsquotyou take thebus Itrsquosairconditionedand itrsquoscomfortablerdquo

ButwhatifyouenjoydrivingyourcarWhatifyoujustdonrsquotlikethetraffic

Suggestionsflowfreelyfromourlipsandfromthelipsofothersandtobefairtheyrsquoreusuallywell-intentioned(ldquoIjustwantedtohelprdquo)ButimaginejustimagineifwewaitedforourfriendstoaskthequestionbeforeweofferedouradviceAclosefriendofmineonceremarkedldquoWowwhataradicalconceptactuallywaitingforsomeonetoaskforadvicebeforeofferingitrdquo

ldquoMostpeoplewhoaskforadvicefromothershavealreadyresolvedtoactasitpleasesthemrdquo

--Knegge

From time to time friends and familymemberswill ask you a question (Ipromise)willseekyouradviceForexample

QuestionldquoDoyouthinkIshouldapplyforthejobrdquoor

QuestionldquoWheredoyouthinkweshouldgoforvacationrdquo

AttimeslikethesegoforitButwhenyourfriendstartscomplainingabouttheirjobtheirlovelifetheirachesandpainstheirtennisgametheirneighbors--trywaitingforthequestionbeforeofferingareadysolutionToooftenwefailtopauseandinourrushtohelptoinstantlymakethingsbetterwesuggest

CanYouWait(itrsquostoughIknow)

Rule10urgesustowaitforthequestiontosimplylistentoafriendairtheirfrustrationsIndulgethemDonrsquottrytofixthingsJustlisten

StatementldquoItwassoannoyingIhadtowaitoveranhouratthedoctorrsquosofficetodayrdquoResponseldquoThatmusthavebeenreallyfrustratingespeciallywhentheypressyoutoarriveontimerdquoor

StatementldquoIcanrsquotstandthetrafficwhenIrsquomdrivingtoworkrdquoResponseldquoThatrsquostheworstisnrsquotitSittingintrafficlikethatrdquo

ByrespondingwithoutsuggestingwehonorourfriendsandourfamilywemakethemfeelmorewholemorevaluedThisisnrsquottosaythatallsuggestionsaremalevolent theyrsquorenot theyusually flow fromkindnessoutofagenuinedesire to help friends and family to ease their angst But too often we giveanswersbefore therearequestionsand in sodoingweerodenotevolveourrelationships

ldquoHewhocantakeadviceissometimessuperiortohimwhocangiveitrdquo

--KarlVonKnebel

Irsquom certain that you could name one or two people who are compulsiveUSSersthatispeoplewhoarevirtuallyincapableoflisteningwithoutofferingtheiropinionMenareparticularlyskilledatthis(butbynomeansarethesolepurveyors)offeringadviceinplaceofbeinganattentivelistener

ParentsLivingintheLandofUSS

ParentsateveryageareadeptatofferingUSSs(onemorningonthewaytoschoolIasked14-year-oldOliviatorecallanyrecentUSSfrommylipsittookherlessthantwosecondstorecountmylatest)AsparentsweliveintheLandofUSSforgoodreason--wecareaboutourchildrenwesufferwhentheyhurt(either emotionally or physically) and we worry about their future Thiscombinationofcareandworrymakesitdifficultattimesnearlyimpossibletowatcherranthabitswithout injectingadviceButasaruleUSSsareunwantedintrusionsintotheirlivesandareprobablyworthavoiding

SomeUSSsaredirectldquoWhy donrsquot you call the teacher and ask her about some extra creditprojectsrdquo

WhileothersaremoresubtlexsldquoAreyouinterestedinreadingthisarticlerdquo

ButsubtleordirectaUSSisstillaUSSInitsplacetryutteringthesefiveunambiguouswordsldquoWouldyoulikeasuggestionrdquo

ldquoThetruesecretofgivingadviceisafteryouhavehonestlygivenittobeperfectlyindifferentwhetherit

istakenornotandneverpersistintryingtosetpeoplerightrdquo

--HannahWhitallSmith

From time to timemywifeRoeand Iwillpose thequestion tooneofourdaughtersInvariablytheyrsquollsayldquoSurewhatisitrdquoButonoccasionwersquollhearacurtldquoNothankyourdquoWhenIhearthesewordsIusuallysmileinsidebecauseIknowthatwithinasecondortwotheyrsquollrecantandsaysomewhatderisivelyldquoOK go ahead what is itrdquo Then we laugh and debate which role is moredifficult having a suggestion and not being able to share it (itrsquos hard believeme) or choosing not to hear a suggestion that someone has for you Case inpoint just lastnightwhile in thekitchencleaningupNataliewassharing thetrials and travails of the daywhen I offered ldquoWould you like a suggestionrdquoWithoutblinkinganeyeshe saidldquoNo thankyourdquoandnow24hours later IcanrsquotrememberwhatIwantedtosuggest

InPractice

In theory the concept is irrefutable -- a person should wait for a questionbeforeofferingananswerBut inpractice itrsquosextraordinarilydifficultDay todaymomenttomomentwersquoresobusysharingourviewoftheworldwersquoresoanxious to speak that we stop listening and too often jeopardize our mostpricelessrelationshipsSotonighttakeRule10tothedinnertablewithyouJustasuggestion

Challenge10AHowLongCanYouWait

SuppliesneededdiamsOnestopwatchdiamsTwoearsdiamsPlentyofpatience(besuretobringthatwithyou)

Later today or perhaps sometime this week Irsquod like you to try thisthree-stepexperimentIpromiseitwonrsquottakebutaminuteortwo

Step 1 Select a conversation to ldquowatchrdquo The conversation can bebetweenyouandyourspouseyouandafriendyouandaworkassociateor you and your child But yoursquore definitely one of the two primarycharactersThatrsquosamust

Step2AssoonastheconversationbeginspressyourstopwatchYourchallengeSeehowlongtheconversationgoesbefore thepersonactuallyasksyouaquestionaboutwhattheyshoulddo

Step3StopthestopwatchthemomentthepersonasksforyouradviceForexampleifthepersonsays

ldquoWhatdoyouthinkIshoulddordquoorldquoWhatwouldyourecommendrdquoorldquoDoyouthinkIshouldgoaheadrdquo

stop the stopwatch The challenge is over Yoursquore now free todispensetheadvicethatyoursquovebeenholdinginsideButpleasedonrsquotcheatBecauseiftheotherpersonasks

ldquoWhathaveyoubeenuptordquoorldquoHowrsquosthejobgoingrdquoor

ldquoAreyoustillplayingtennisrdquo

that doesnrsquot count Sure they asked you a question but itwasnrsquotabout them it was about you So no points Oh and remember to bringsomeextrabatteriesforyourstopwatchYoujustmightneedthem

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

Theauthoraskedhisfriends

DoyoureceivemoreUSSsthanyoudeliverAndwhatrsquosyourratiothatisdeliveringvsreceiving

ldquo60Deliverer(wow)Thatcausedalsquoback-uprsquoinmypsycheandIhateUSSsnormallyThatwouldmeanIreceive40ofthetimecorrectEitherwayitrsquostoomanytoooftenImusttryandcurbmy(self)rdquo--MickeyF

ldquoDeliverervsRecipient80-20rdquo--GailC

ldquoIdeliverasmuchasIgetInotherwordsitrsquosasannoyingreceivingthemfromotherpeopleasIrsquomsureIamgivingthemButIjustcanrsquothelpitIreallybelievethatpeoplecangainfromotherpeoplersquosinsightsintothingsortheirjustsimplylsquoknowingbetterrsquoorknowingmoreaboutasubjectrdquo--CaroleE

ldquo40-60atthistimeWhenmychildrenwereyoungeritwasprobablytheoppositerdquo--MarleyC

ldquoGiven the nature of employment motherhood participation in a family unit and socializtion withfriendsIwouldventuretosaythatIreceiveasmanyUSSsasIdeliverThebalanceofthetwomustbefairlyevenbecauseIcannothonestlysaythatIamnotoverburdenedbysuggestionsfromothersnordoIfeelcompelledtolsquogivemytwocentsrsquotoooftenwithoutinvitationrdquo--KathyD

ldquoIhave learned tocutwaaaaybackonUSSs Iused tobea9010give-to-takeperson Ibelieve Iamunder5050nowAndItrytowaituntilaskedbutoldhabitsdiehardrdquo--CarlE

ldquoMyUSSratio (deliverreceiver) isprettyhighMaybe8020Myposition (asexaltedpublic servant)almostrequiresmetogiveadvicewhileshieldingmefromotherstellingmewhattodo(thoughtheyrsquoreundoubtedlytalkingbehindmybackgivingveryexplicitadvice)

ldquoInfairnesstomyselfIdofindIaskldquoDoyouknowwhatyoursquoregoingtodoorhowyoursquollhandle___rsquoThisquestionwillprecedeanofferofaUSS(lsquoWouldyoulikearecommendationrsquo)andthosewhoknowmemayaccepttheUSSortheymayrefuseButIdogivelsquoemalotrdquo--NatE

Rule11

Listen

ldquoThebestwaytopersuadepeopleiswithyourears--bylisteningtothemrdquo

--DeanRusk

Firstashortquiz

Q1Howmanywordsaminutedoestheaveragepersonspeak

a)50b)75c)100d)125e)150

Q2Howmanywordsaminutecanthehumanbrainprocess

a)100b)200c)300d)400e)500

Q3Whenyouwereinschool(gradesK-12)whatpercentageoftimedidyouspendlearningeachofthefourcommunicationskills

Reading_____Writing_____Speaking_____Listening_____TOTAL100

ldquoTheolderIgrowthemoreIlistentopeoplewhodonrsquottalkmuchrdquo

--GermainGGlien

Itrsquos a biological fact our brains have an enormous capacity to listenLinguistsmaintainthattheaveragehumanbeingspeaksatarateof125wordsa

minutebutiscapableofprocessingupto500wordsaminuteWhythenarenrsquotwebetterlisteners

ldquoThegreatestgiftyoucangiveanotheristhepurityofyourattentionrdquo

--RichardMoss

Tobefairlisteningisnrsquottheonlythingthatwersquoredoingwhenahumanbeingspeaks to us Our mind is busy deciphering (words and phrases) evaluating(what thepersonhas to say)preparing (how to respond)anddaydreaming (inresponsetovisualauditoryandemotionalcues)Nonethelesswithabiologicalgap of 375 words per minute there seems to be plenty of mental room todecipherevaluatepreparedaydreamandlistenWhythenarenrsquotwebetter

Listening101

TheanswermaylieineducationalprioritiesThesimpletruthisthatweasaculturedevotepreciouslittletimetolisteningInsteadattentionandpraisearelavished on its more heralded communication siblings -- reading and writingFewwouldargueforadiminutionofattentionto theseskillsbecausetheyarecriticalaswellButwhichcommunicationskilldoweusethemostListeningofcourseSowhynotspendacoupleofminutesnowandagain teachingourkidshowtoimprovethisskill

ldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

World renowned author M Scott Peck wonders too as expressed in hiswidelyacclaimedTheRoadLessTraveled

ldquoWe spend an enormous amount of time listening most of which wewastebecauseon thewholemostofus listenverypoorlyAn industrialpsychologistoncepointedouttomethattheamountoftimewedevotetoteaching certain subjects to our children in school is inverselyproportionaltothefrequencywithwhichthechildrenwillmakeuseofthesubjectwhentheygrowupThusabusinessexecutivewillspendroughlyanhourofhisdayreading twohours talkingandeighthours listeningYet inschoolwespenda largeamountof timeteachingchildrenhowtoread a very small amount of time teaching them how to speak and

usuallynotimeatallteachingthemhowtolistenIdonotbelieveitwouldbeagoodthingtomakewhatweteachinschoolexactlyproportionaltowhat we do after school but I do think we would be wise to give ourchildrensomeinstructionintheprocessoflistening--notsothatlisteningcanbemadeeasybutratherthattheywillunderstandhowdifficultitistolistenwellrdquo

AnyBooksonListening

OnarecenttriptothebookstoreIaskedtheinformationclerkldquoExcusemewheremightIfindsomebooksonlisteningrdquoShelookedpuzzledandafterpausingformorethanamomentsaidldquoFranklyIdonrsquotknowLetmecheckwithsomeothersandgetrightbacktoyourdquoImaginehowdifferentlyshemighthavereactedhadIaskedherforsomebooksonwriting

ldquoTruelisteningtotalconcentrationontheotherisalwaysamanifestationofloverdquo

--MScottPeck

TheKeytoAllRelationships

ListeningisamonglifersquosmostpreciousskillsbecauseitrsquosthelifebloodofallrelationshipsFromtimetotimeourdaughterswillsharethattheywishtoraisetheir children in the samemanner inwhichRoe and I have raised them (theyusually share this mind you when theyrsquore asking for money or a curfewextension)Wetellthemthatparentingissimpleandboilsdowntotwosimplewords--listeningandlove

ldquoWhenIamgettingreadytoreasonwithamanIspendone-thirdofmytimethinkingaboutmyselfandwhatIamgoingtosayandtwo-thirdsabouthimandwhatheisgoingtosayrdquo

--AbrahamLincoln

Tomebeingagoodparentmeanslisteningtoyourchilditmeanslisteninglongenough tohearnot just theirwordsbut theirmeaning Itmeans listeningwithyoureyesaswellasyourearsandkeepingyourlipspursedlongenoughto

letthemhavetheirmomentorperhapstwoorthreemomentsGoodnessknowswersquoll haveourmoment soon enoughThe fact is the longerwe can resist thetemptation to comment suggest or control the more wersquoll learn about ourchildrenandourselves

Naturally the benefits of listening extend well beyond parenting listeningnourishes marriages and strengthens friendships helps build profitablebusinessesandcreatesvibrantcorporateteams

The benefits are boundless which is why Rule 11 urges us to listen withdesire and intentwith heart and soulWhenwe listen -- truly listen -- to ourspouseourchildrenourfriendsourparentsoursiblingsoureldersouryouthandourpeers--weweavethefabricoflifeitself

How do we become expert listeners Explains Donald L Kirkpatrick ofKirkpatrickPartners

ldquoEverypersonIworkwithknowssomethingbetterthanmeMyjobistolistenlongenoughtofinditanduseitrdquo

--JackNichols

ldquoImproved listening skills will not necessarily result in improvedlisteningWemustapplytheseskillsWemustbeconvincedthatitpaystolisten The combination of desire (Iwant to listen) effort (Irsquom going towork at it) and skill (I know how to do it) will result in improvedlisteningrdquo

TheChoiceIsYours

ToKirkpatrickrsquostriadofdesireeffortandskillIofferafourth--awarenessBeforewecanimproveourabilitytolistenwemustacknowledgethatlisteningisachoicethateverytimewedecidetospeakwechoosetostoplisteningTheconcept sounds so simple yet it stands at the threshold of every humaninteraction Naturally there are times when we try to do both though ourattempts are often cut short by a brusque word from the teacher as in ldquoMrFeinbergifyoursquoretalkingtoMsTrumboltyoursquorenotlisteningtomerdquo

Howmuchchoicedowehave

Ifyouaskedadozenfriendshowmuchchoicetheyhaveaboutwhattothinkor how to feel yoursquod engender a dozen opinions But when we talk aboutlisteningthecaseisclear--listeningisachoiceplainandsimple

Tobehonestknowing that Ihaveachoice -- inevery interaction ineverysituation--ismorethanalittleconfrontingKnowingthatIhaveachoicemakesitmoredifficulttotellmyselfldquoIjusthadtotellherhowIfeltrdquoorldquoIjusthadtotellhimwhatwasonmymindrdquoWhena familymemberorclose friendsayssomethingthatIfindobjectionableIcanchoosetosaylittleornothingatallInshortthechoiceexistsThesadpartisformoreyearsthanIcaretorecountIneverknewthechoicewasmine

ldquoAsfriendswedonrsquotseeeyetoeyebutthenwedonrsquotheareartoeareitherrdquo

--BusterKeaton

Soremember

bullWhenyouhearsomethingthatupsetsyou--choosetolisten

bullWhenyouhearsomethingthatyouobjectto--choosetolisten

bullWhenyouhearsomethingthatyoufindterriblyillogical--choosetolisten

AndrememberbychoosingtolistenyoursquorenotwaivingyourrighttospeakNoyoursquore justchoosingnot tospeakat thatspecificmomentLaterwhenthelisteningisoverafteryoursquovetoldtheotherpersonthatyouneedtimetoreflect(ldquoIneedtothinkaboutwhatyoujusttoldmerdquo)therewillbeplentyoftimetospeakPromise

Finalnotelisteningmaynotbetheeasiestskilltoimprovebutitjustmightbethemostvaluable

MoreonlisteningdiamsAppendixEldquoHowGoodaListenerAreYourdquo(p200)diamsAppendixFldquoTheHumanTranslatorrdquo(page205)diamsAppendixGldquoWillYouPleaseJustListenrdquo(p207)

Challenge11ALendAnEar

Pleasefindatipthatworksforyouandlendanear1

Tip1Listennon-judgmentally

Tip2Attempttoidentifytheunderlyingfeelings(ldquoItsoundslikeyoufeltdisappointed rdquoandldquoHowdidyoufeelwhenrdquo)

Tip3Listenwithempathyfocusonfeelings

Tip4Showunderstandingandconnection(ldquoIunderstandrdquoldquoIseerdquoldquoIknowhowyoufeelrdquoandldquoIhavefeltthatwaytoordquo)

Tip5Clarifyandparaphraseparticularlythefeelings(ldquoSoyoureallyfeltinsultedisthatitrdquo)

Tip6Donrsquotjudgewithyourbodylanguageorfacialexpressions

Tip7Donrsquotshowdisapproval

Tip8Donrsquotspendyourtimeldquopreparingyourresponserdquo

Tip9Donrsquotinterruptevaluateorjumptoconclusions

Tip10Useeyecontact

Tip11Showinterestbynoddingldquouhhuhsrdquoetc

Tip12Allowlongpausesbeforeaskingquestionsbepatient

Tip13Giveyourfullattentionstopothertasks

Tip14Avoidldquoscenerdquostealingadvisinginterrogatingldquosendingsolutionsrdquocorrectingdebating

Tip 15 Remember that listening to either a child or adult helps them feel heard understoodimportantvaluedrespectedandcaredabout

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowimportantislistening

ldquoItookacourseonlsquoEffectiveListeningSkillsrsquowhenIwasat[work]andtheoneitemthatstuckwithallthepeoplewhotookthecoursewasthatpeoplearelisteningatdifferentlevelsofattentionItbecameajokeinmeetingswhensomeonewouldbecomedistractedorwasnrsquotpayingattentiontoletthemknowthattheywerelisteningatadifferentlevelThecoursehadsomegoodskillsbutovertimepeopledidnrsquotusetheminthenormalcourseofbusinessIthoroughlyagreewiththeobservationthatskillsaretaughtinadirectinverseproportiontohowmuchweusethemrdquo--DanV

ldquoIdefinitelyagreethatlisteningisaskillandIthinkanacquiredoneAndindeedIrsquoveneverheardofacourseinlsquoListening101rsquoPersonallyIrsquomaverypoorlistenerandmostofthetimeIforgetthatIamThislackoflisteningabilitymayaccountformyobservationthatpeopleseldomreallyansweraquestionForexamplelsquoHowfarisitrsquolsquoNotfarrsquo rdquo--RonT

ldquoInmynewjobImanage25salesmenIhavespenttimewitheachofthemEveryoneofthemthinksthat their job is to say something to thecustomer thatwillmake thembuyWhen I askedeachof themprivatelytotellmeaboutonetimethattheywereabletolearnsomethingthatwouldallowthemtosolveacustomerrsquosproblemnotoneofthemcouldandmostdidnrsquotknowwhatIwastalkingaboutrdquo--BruceJ

ldquoIknowlittleaboutteachinglisteningskillsbutitseemstomethatlisteningishalfconversingTheotherhalfisresponse--areyouawakeAliveSothetrickhasgottobetogeteveryoneinvolvedintheconversationandeveryonehastolistenandrespondtoeveryoneelseallthetimeIncomputersystemsthefeedbackiscalledaninterruptandifthecomputermustcompleteitsoperationbeforeitcanbeinterrupted--vssomebodyjustpulledtheplug--itiscalledadelayedinterruptAvariationofthisisusedwithgroupresponsesystemswherefolksusecomputerstorespondtooneanotherandthegroupTwoormorepeoplecanrespondatthesametimebutitdoesnrsquotinterruptanyone

ldquoListeningskillsareusefulbutwithouttheabilitytorespondwherearewegoingAtestisonewaytogetaresponsebutbythetimethetestisgiventheopportunityformeaningfuldialogueislostNotetakingkeepsyoubusyandmayhelpinstudyingforatestbutitdetractsfromengagementwiththespeakerAllIknowhowtodoislistendemonstratetothespeakerthatIunderstand(ornot)--usuallybyrephrasingwhatIheardandoraskingquestionsandlistenagainrdquo--CarlE

1tipsweredrawnfromhttpeqiorglistenhtm

GoldldquoIfspeakingissilverthenlisteningisgoldrdquo--Turkishproverb

EasyListeningldquoEasylisteningexistsonlyontheradiordquo

--DavidBarkan

UnfoldandExpandldquoListening is a magnetic and strange thing a creative force Thefriendswho listen tousare theoneswemove towardWhenwearelistenedtoitcreatesusmakesusunfoldandexpandrdquo

--KarlMenninger

WhereDisciplineProblemsBeginldquoIthasbeensaidthat90percentofdisciplineproblemscomefromchildrenwantingadults tolistentothemOne study reported that the number one request from suicidalteenagerswas for adults to listen to them because it is the ultimateexpressionofhowmucheffortandenergywewish to invest inotherpeoplerdquo

--httpeqiorglistenhtm

Rule12

BeKindtoOthers

ldquoKindnessisthegoldenchainbywhichsocietyisboundtogetherrdquo

--JohannWolfgangVonGoethe

If youmadea list of thehumanqualities thatyouadmiremost youwouldprobably rank human kindness near the top Yet day to day andmoment tomomentweactinwaysthatarecruelwespeakinwaysthatareharsh

WhyisthatWhydowesooftenfailtomeasureupWhydowechoosetotakestepsthatareunkind

Rule1urgesustoldquobekindrdquotothemostimportantpersonintheworldandRule 12 urges us to consider the other seven billion Not that wersquore likely tomeet many of them Think about that Think about how few of the worldrsquostravelersyoursquollmeetfacetofaceIsittoomuchtoaskthatwetreatthosefewweencounterwithanextrabitofkindness

ldquoKindnesshasconvertedmoresinnersthanzealeloquenceorlearningrdquo

--FrederickWFaber

HumankindnessranksamongtheworldrsquosmostpreciousresourcesbecauseakindwordasoothingtouchaplayfulsmilecandomoretoliftupthehumanpsychethanacarfullofCDsaclosetfullofsweatersorabankaccountfullofzeros

Rule12urgesustoexhibitkindnessineveryencounterItencouragesustoadoptkindnessasa lifestyle asawayof interactingwitheachmemberof thehumanracenottomentionoursistersandbrothersfromtheanimalkingdom

Rule12tellsuswhattodo

holddoorssmileatstrangerssayplease(andthankyou)yieldtothoseinahurry(at thegrocerystoreorin ticket lines) praiseothers compliment friends buygifts forfamilymembers(whenitrsquosnottheirbirthday)sendflowersandcookiestoelderlyneighbors

andwhatnottodo

avoidbeingharshwithtelemarketers(theyrsquorejusttryingtoearnaliving)donrsquotbecurtwith thestoremanagerevenwhen theyrsquoreat fault donrsquotspeak illofothers though theymayhavedisappointedyou

ldquoKindwordsdonotcostmuchYettheyaccomplishmuchrdquo

--BlaisePascal

TakingEveryOpportunity

Ofcoursebeingkindisjusthalfthebattlethemoredynamicchallengeistopromotekindnessateveryopportunitythatistoletothersknowthatnomatterthe circumstance they always can choose to deliver a kind word in a gentlemanner

Ofcoursetellingsomeonethattheyrsquorebeingunkindcaninandofitselfbeunkind -- so itrsquos a tricky and delicate proposition But I keep tryingWhen IwatchmydaughtersverballyspareIrsquolloftentrytolightlyinterject(sometimesnot so lightly) something simple along the lines of ldquoHey donrsquot forget Rule12rdquoMy daughters know themeaning of the rule and even though theymaychoosetocontinuethemessageoftenresonates

AdoptingKindnessAsaLifestyle

Some years agomy sister Ilene crafted a beautiful piece on adoptingkindnessasalifestyleTheoccasionwasaspecialprojectinwhichBarandBatMitvah studentswere asked to record daily ldquoacts of kindnessrdquo Ileneofferedthesecandidates

diamsCallingasickfriendtoseehowtheyarefeelingdiamsSayingthankyoutothepersonwhodroveyousomewherediamsTellingafriendhowgoodtheylookdiams Inviting someone to aparty notbecauseyouwant to butbecauseyouknowthattheyrsquollfeelbadlyiftheyrsquorenotinviteddiamsRaisingmoneyforaworthycauseanddiamsHelpingsomeonewithoutbeingasked

IlenersquosfinalwordtotheseyoungadultsldquoWhatwehopeyouwilllearnasyoubecomeanadult isthatbybeingkindandhelpingothersyounotonlywillbegivingofyourselfyoursquollmakeyourselffeelgoodaswellrdquo

HowMuchTimeDoYouSpendInldquoRegretCyclerdquo

Think back to a timewhen you acted unkindly -- perhaps you raised yourvoice or simply raised an eyebrow Perhaps it was an act of omission --neglecting tobuyabirthdaypresentorchoosing to rushalongwhileawomanstruggledwithhercrutches

The pattern is familiar to us all -- we take an ill-suited action and in themomentsthatfollowwebegintojustifytheactionSoonourjustificationturnstoregretandwebeginre-playingtheincidentwishingwehadtakenadifferentpathandmadeabetterchoiceWhenregretrearsitsheadasitalwaysdoesweentertherealmofPRCourldquoPersonalRegretCyclerdquo

ldquoKindnessconsistsinlovingpeoplemorethantheydeserverdquo

--JacquelineSchiff

LikeaclosedlooptapethatplayswithoutendourPRCrecallstheincidentfirsteveryfiveminutes(then laterperhapsevery10)andsoonregret turns toshameandthewishtostartanewOverthecourseofadaynolessalifetimeimaginehowmanyhourswespentldquoregrettingrdquowishingwehadchosendifferentwordsorvoicedasoftertone

So

thenexttimesomeonecutsyouoffintraffic

thenexttimeyourdoctormakesyouwait

oryourspouselashesout

orthebanklinewonrsquotmove

oryourchildforgetstofinishtheirchores

bekind

ldquoNoactofkindnessnomatterhowsmalliseverwastedrdquo

--Aesop

Be kind with those who try to help you (flight attendannts servers salesclerks)--evenwhenitappearstheyrsquoredoinganythingbut

Be kind with those who are making a living by contacting people(telemarketers door-to-door salesmen) -- evenwhen it appears that their onlypurposeinlifeistointerruptyourdinner

Bekindwiththosewhotrytosolveyourproblems(doctorscarmechanicsplumbers)--eventhoughyoursquorespendingyourvaluabletimeandmoney

Bekindwithyourfriendseventhoughtheyrsquorenotalwaysthere to listenorsupportyouinwaysthatyoudesire

Andaboveallbekindwithyour familyeven thoughat times theyevokethestrongestemotionsthatyoupossess

TheMomentsWillCome

Surelywersquollbe testedoften fornaryahourgoesbywithout anemotionalupset spurredbyangeror frustration irritationorcomplacencyTheseare themomentsthatchallengeustoplaceasmileinfrontofaharshword

ldquoIfsomeoneweretopayyou$10foreverykindwordyoueverspokeandcollect$05foreveryunkindwordwouldyouberichorpoorrdquo

--authorunknown

So the next time you hear someone utter an unkindword or do an unkinddeedtakeamomenttoresolveNOTtofollowtheirexample

Justbekind

DoItNowldquoIexpecttopassthroughthisworldbutonceAnygoodthereforethatIcandooranykindnessthatIcanshowtoanyfellowcreatureletmedoitnowLetmenotdeferorneglectitforIshallnotpassthiswayagainrdquo

--WilliamPenn

Challenge12AldquoThankyouforcallingandbestofluckrdquo

I can think no more incendiary moment that receiving a phone callduring dinner from a telemarketerYoursquore tired from a long dayrsquosworkandyoursquorenoshingonyourmeatloafandpotatoeswhen thephone ringsOn the other end is a salesperson who tells you that you absolutelypositivelyhavetopurchasetheircreditcard

Whatdoyoudo

A)hangupB)yellsomeexpletiveintothephoneandthenhangupC) listenforamomentor two then tryyourbest togetoff thephone

beforeyougetallworkeduporD) thank themforcallingandwish themgood luckon theireveningrsquos

calls

Foryears I followedpathldquoCrdquo that is Irsquod listen foramomentor twoand then invariably would become agitated and sometimes downrighthostileButover timeIbeganto thinkaboutwhat the telemarketermustbe going throughWhatwas their evening likeAfter all theywere justtryingtomakealivingItseemedtomeunlikelythattheirsolepurposeinlifewastoupsetmeWhythenwasIsoirritatedsounnerved

SoItriedanexperimentIsimplydecidedtostop--tostopbeingrudetostophanginguptostopbeingunkindNaturallythereweretimeswhen

thepersonontheotherendwasoverlyaggressivebutforthemostpartthecallerswerecordialandrespectfulInshorttheexperimentworked-bothpartieslefttheconversationatouchcompleteAtleastIknowIdid

So the next time a telemarketer calls be kind Donrsquot hang up or getirritated or upset Thank them for calling tell them (in the nicest waypossible)thattheyhavenochanceofmakingasalewithyoutonightthenwishthemgoodluckontheirnightrsquoscallsTrythisjustonceandyoursquollknow

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatkindacthaveyoudonelately

ldquoI hadmy studentswriteme paragraphs about themselves to get them familiarwith saving files andusingtheprinterbutIreallylikehearingaboutthekidsrsquolivesandhobbiesetcIwasverytouchedatthepersonalthingskidswrotetomeIamaperfectstrangertoalmostallofthembuttheyallwrotepersonalthingsbesidestheusualinfoIhavefourstudentswhohavehadparentsdieinthelastyearandseveralwhohavelostparentsasyoungsters

ldquoOnegirlwroteaboutmissinghermotherwhoisinKoreaandcanrsquotcomeheretolivewiththemOnegirlwroteaboutnotbeingabletogetaparkingpermitasaseniorbecauseshewaslateturningintheformOneboycomplainedaboutnothavingtimetogetalockerHeisaseniorandtheywerenrsquotgivenlockersbecausetherearenrsquotenoughTheschoolfiguredthatseniorscouldrequestalockerinwritingiftheyreallywantedonebutthisyoungmanwhorecentlyisinremissionwithcancerhastochangeintohisfootballgearandbeatpracticeontimeorhewonrsquotgetplayingtimeetc

ldquoSoIdecidedthatsincemykidsweresohonestandpersonalIwouldtryandhelpsomeofthemsolvetheirproblemsIwenttothesecurityofficerrsquosofficeandgotalockerfortheyoungmanandIgotthelastavailableparkingspaceonthecampusfortheyoungladywhodidnrsquotgetaparkingspace

ldquoIcanrsquotdoalotforthekidswithoutparentsexceptbekindandgentleandhopetheyrsquollletmeknowifIcandosomethingspecificfor themWehavealotofyoungpeopleundergreatstress--somefromtheirownmakingbutmostfromconditionstheycannotcontrolrdquo--GailC

ldquoOnMotherrsquosDayIwas in the restroomata fancyhotelwrappinggifts thatwere tobepresented to[our]lovingmotherswithinminutesInwalkedawomenwitha6-8montholdchildthathadaverydirtydiaperShedidnrsquothaveanyofthenecessaryequipmenttochangethechildexceptforanewdiaperandawipeortwoOnceInoticedwhatthesituationIofferedtohelpbysupplyingherwithtissuepapertorestthebabyonaswellaswetpapertowelswithsomesoapywaterThatwaswhatIconsideredtobeakindgesturetowardsatotalstranger

ldquoWhenIthinkaboutthekindnessesIoffermyfamilyandfriendsInoticethatmostaregearedtowards[myhusband]TheothernightIcouldtellhehadalotonhismindandIrandomlyofferedhimabackrubwithoutaskingforoneinreturn

ldquoAlthoughthe[two]didnrsquothappeninadayIthoughttheymaybegoodexamplesrdquo--MarnieB

ldquo1 For those I know I havemademyself available as a ride formy childrenrsquos friends this summerTodayIgavearidetoachildwhoneededoneandmighthavehadtowalkadistanceintheheatotherwise

ldquo2SmilingandgettingsmilesbackwithstrangerscontinuestobeoneofmysmallmaybeinsignificantorsignificantkindnessesintheworldIopenedadooratthestoreforawomanwithababystrollertohelphergetinmoreconvenientlyrdquo--BobbiC

ldquoIwas in the intensely busyGrandCentral SubwayStation inNewYorkCity Iwas standing at theturnstilebehindamotherwhowasholdingthehandofonesmallchildandpushinganotherinastrollerSheletonechildgoundertheturnstileandthentriedtoswipeherMetrocardsothatsheandthechildinthestrollercouldgothroughAfterthreeswipesthecardwasnotworkingandshestartedtopanicItookmyMetrocardandswipeditforherandshewentthroughShewentonewayandIwentanotherandIneversawheragainrdquo--IleneF

ldquoIhave just returned from2weeksof business travel and I havebeen absolutelydumb-struckby theconsistentfriendlinessyesalmostkindnessofpeopleoutsideoftheNewYorkareaPeopleregularlysaygoodmorningalwaysstop theircarat theairportcrosswalk to letmecrossholddoorssmilesayhowgoodthefoodisatarestaurantandthelistgoeson

ldquoIrsquovegottentowonderingwhetheritrsquos thestressofNYourbringingup just thecultureorwhatTherestofthecountryismuchkinderandIfounditmakesthedayalittlenicerBythewaybeforelongIwasdoingall thesethingstooandfoundthere-entrytoNYCparticularlytoughIncludedintheitinerarywasFreeport(Maine)SeattlePortland(Oregon)DallasandDenverrdquo--BruceJ

ldquoOnedayinthemidstofalltheexcitementandcrazinessintheCityofBaltimorePoliceDepartmentIsawaphotocopytapedtooneoftheofficewallsItsuggestedthatifyoushowyoucareaboutapersonandaddressthembytheirfirstnameyoumaygetbetterresults

ldquoSoI trieditoutseveral timesoverthepastweekorsoandbelieveitornot itworksquitewellSowell in fact that this combinedwith a smilehasbecomea standardoperatingprocedure in successfullyconductingbusinesswithpeoplefromallwalksofliferdquo--DaveR

Rule13

HelpOthers

ldquoTherearetwowaysofspreadinglighttobethecandleorthemirrorthatreflectsitrdquo

--EdithWharton

Whenwasthelasttimeyouhelpedsomeone

Perhaps you picked up a friendrsquos prescription at the drug store called thedoctorrsquosofficeforyourmotherorjustlistenedtosomeonewhoneededtotalkOr perhaps you cooked ameal for a sick neighbor stopped your car to let astrangerwalkbyorhelpedafriendmovefurnitureintotheirnewapartment

Therearefewactions in lifemorenoble thanhelpinganotherhumanbeingYet in our daily struggle to survive we often neglect to reach out and helpsomeone

ldquoNothingthatIcandowillchangethestructureoftheuniverseButmaybebyraisingmyvoiceIcanhelpthegreatestofallcauses--goodwillamongmenandpeaceonearthrdquo

--AlbertEinstein

Rule 13 urges us to move beyond the passive steps (respecting ldquoPersonalPreferenceItemsrdquo(PPIs)avoidingldquoUnsolicitedSuggestionsrdquo(USSs))andtakepositivestepstohelpourfellowtravelers

When we carry a friendrsquos mattress up a long flight of stairs we helpphysicallyandwhenwelistentoafriendstrugglethroughadifficult timewehelp emotionally We help in ways large (eg building a shelter for the

homeless)andsmall(eghelpingachildstudyforasciencetest)wehelpwhenthemedical stakes are high (dialing 911) and low (sitting bedside stroking ayoungonersquosheadwhiletheyrecoverfromafever)CertainlywehelpButwecandomore

TakeamomentifyoupleasetoreadthroughthefollowingquestionseachofwhichhighlightsahelpingverbAsyoureadthroughthelisttrytovisualizeapersonthatyouhavehelpedinthiswayIpromisethattheexercisewhichwilltakebutafewminuteswillbeilluminating

Inthelastyear

whohaveyouencouraged

whohaveyouguided

whohaveyousupported

towhomhaveyouextendedacourtesy

ldquoThemostsatisfyingthinginlifeistohavebeenabletogivealargepartofoneselftoothersrdquo

--PierreTeilharddeChardin

AswestrivetomatchfacestoverbsIurgeyoutodothesameexercisewiththeseldquonegativerdquoverbs

Inthelastyear

whohaveyoucriticized

whohaveyouchastised

whohaveyoureprimanded

whohaveyoujudged

Sadlyweoftenfinditeasiertorecallthecriticismthanthecompliment

Humanbeingsarequick to respond to life emergencies In these situationswedonrsquotthinkabouthelpingwejustactAndwhenpeoplecryoutforhelp--

forphysicaloremotionalsupport--weareeagertorespondButRule13isnotsimplyaboutrespondingtocrisesorcallsforhelpitrsquosabouthelpingothersintherestoflifersquosmoments--youknowthatother999

Challenge 13AThe Red Light Challenge The nexttime you find yourself waiting for the red light tochangeaskyourselfldquoWhohaveIhelpedtodayrdquo

Ifyourmentalsearchyieldsapleasingresult takeamoment tosmileinwardlyIfyoursearchcomesupshortdecidetohelpsomeone--anyone--beforeyougotobedthisevening

Itrsquollmakeformorepleasantdreams

Rule 13 is about taking the initiative about finding ways to help familymembersandfriendsandevenstrangersItrsquosaboutbringingbagelstoworkorfixingyourparentsrsquofaucet itrsquosaboutsmilingtoanelderorhelpingastrandeddriverabouthuggingyourchildorholdingtheelevatorloadinggroceriesforaneighbor cookingdinner foryour familyofferingkindwords to thecheckoutclerklettingdriversenteryourtrafficlaneorjustlisteningtoafriendsharetheirdayrsquostravails

ldquoThemorecredityougiveawaythemorewillcomebacktoyouThemoreyouhelpothersthemoretheywillwanttohelpyourdquo

--BrianTracy

From themoment the sun rises until long after it sets theyrsquoll be plenty ofopportunitiestouseRule13

Grabone

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinktheauthorassembledapanelof30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

The author asked his friends Whatrsquos the differencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquo

ldquoSeemstomethatlsquohelpingothersrsquoisapositiveactionaconcretestepyoutaketoaidanotherindividuallsquoBeingkindrsquo I think canbea lifestyle I knowa lotof folkswhoaregreat at lsquohelpingothersrsquobutwhoarenrsquotkindpeopletheyscreamatunderlingsabusenamelessfacelessservicefolksandaregenerallynastytoanyonetheyperceivetobebeneaththemrdquo--JoeB

ldquoJustathoughtaboutthedifferencebetweenlsquobeingkindrsquoandlsquohelpingothersrsquoIthinkPARTofbeingkind ishelpingothersbut itrsquosnot inclusiveOnecanbekindbysayingkindwordsshowingrespect forothersinmanywayslisteningetcHelpingothersispartbutnotallofbeingkindrdquo--MarleyC

TrueGivingldquoYougivebutlittlewhenyougiveofyourpossessionsItiswhenyougiveofyourselfthatyoutrulygiverdquo

--KahlilGibran

RulesforMakingGoodDecisions

Rule14

ListentoYourHeart

ldquoOnceyoumakeadecisontheuniverseconspirestomakeithappenrdquo

--RalphWaldoEmerson

Letrsquosfaceityoursquoreadecisionmakingmachine

ShouldIlookforanewjob

ShouldIbuythechunkypeanutbutterortheplain

ShouldIputmoremoneyintothestockmarket

ShouldIcontinuereadingthisbook

ShouldIstayintherelationship

ShouldImakehamburgercasserolefordinnerororderChinese(hmmmIrsquollgoforChinese)

ldquoMakedecisionsfromtheheartanduseyourheadtomakeitworkoutrdquo

--SirGirad

Todayagainyoursquollmakemorethan25000decisionsmorethan700millioninalifetimeGrantedthevastmajorityareautonomicorinvoluntary--movingyoureyestoreadthewordsonthispagemovingyourhandtobringthedrinktoyourlipsshiftingpositionsinyoureasychair

Autonomicdecisionsaresaidtocarrymorethan95ofourdecisionmakingload but even at 5 that means wemake a thousand ldquoconsciousrdquo decisionseveryday

Andyouthoughtyouwerenrsquotgoodatmakingdecisions

Theself-helpliteratureisrepletewithstrategiesforimprovingourabilitytomake decisions Each author proposes unique characteristics proprietary step-by-stepformulasandcautionaryfootnotesthathighlightthepitfallsandperilsBut fundamentally the steps are all the same -- 1 define the problem 2proposesolutions3gatherdata4analyzethedata5selectasolutionand6reexamineasneeded

ldquoThatshouldbeconsideredlongwhichcanbedecidedbutoncerdquo

--PubliliusSyrus

Rule14proposesasimpleformula--somemightcallitabiologicalbypass--a decisionmaking strategy to rouse a part of our system that too often liesdormantTheformulaissimpleandreliesoninstinctsandintuition

Step1--Quietyourmind

Step2--Listentoyourheart

ShouldIinvitethemtodinner

Shouldwelookforanewplacetolive

ShouldIaskforaraise

ShouldIstartdoingthebillsorfinishcleaningthekitchen

OnenightourteenagedaughterOliviawasstrugglingtodecidebetweentwoFridaynightinvitations--onetoahighschoolfootballgamewithclosefriendstheothertoapartywithnewfacesSoftcommitmentshadbeenmadetoeachmaking the decision evermore delicateOlivia began to formally contemplatetheprosandcons(apopularstep)whenIaskedherwhatshereallywanted todo what her heart said She paused looked inside and quickly found herdecisionHerheartknew

HowRobustIsYourPDM1

Intheworkingworldcorporateexecutivesattendseminarstoldquolearnrdquohowtomake better decisions on the bet that a more educated decisionmaker willincrease their firmrsquos bottom line But in our personal lives no comparabletraining exists (strangely two of lifersquosmost frequently used skills -- listeninganddecisionmaking--areneverformallytaughtinschool)InsteadwersquorelefttoshapeourPDMbyaseriesoftrialsanderrorsWebuildourPDMsbyobservingthedecisionmaking stylesofourparentsourpeers andour leadersbut in theendwersquorelefttofendforourselveswithnovisibleguidelinesorfenceposts

ldquoAllourfinaldecisionsaremadeinastateofmindthatisnotgoingtolastrdquo

--MarcelProust

Compoundingtheproblemwerarelyletourenginesidlelongenoughtotakea good look at the parts or inspect the construction Ifwe didwersquod see howvulnerableweare tosocietyrsquosurgings--wersquodsee thatwebuildourPDMsforspeedon thefalsenotionthataswiftdecisionmaker isasmartdecisionmakerNonsense

APDMbasedsolelyonspeedisflawedbecauseitfailstoacknowledgethissimple fact alldecisionsarenot createdequalSomeareofenormous importothersbut a triflingAhealthyPDMmustbe flexible capableof adjusting itstempoandstyletothegravityofthedecision--fromtheinconsequential(shouldI watch reruns of Seinfeld) to the light fare (where should we go to dinnertonight)totheserious(shouldIhavesurgerynextmonth)

A healthy PDM relies on a blend of intuition insight common sense andwisdomToooftenweneglecttheseelementsHavingsaidthatitrsquosimportanttorealize that listening to your heart is not the same as seeking personalgratificationThedifferencebetweenthesetwomaybeassimpleasasking

WhenUpgradingYourPDM

Whether yoursquore reconstructing your PDM (Personal DecisionMakingMachine) or simply doing some light maintenance here are someguidelinestoremember

diams Remember to resolve distressing feelings first before making adecision

diamsRememberthateachdecisionisuniqueanddemandsadifferentlengthoftimetomake

diamsTrylookingintothefuturetoimaginehowyourheartwillfeelaboutapendingdecision

Whatrsquosthebestuseofmytimerightnowvs

WhatdoIfeellikedoing

Naturally at times thesequestions are intertwinedbut an answer from thehearthasmoretodowithembracingresponsibilityandcommitmentthanitdoeswithseekingpersonalgratification

ldquoMostofourexecutivesmakeverysounddecisionsThetroubleismanyofthemhaveturnedoutnottohavebeenrightrdquo

--DonaldBullock

Twoexamplesspringtomind

Example 1 -- Itrsquos late Saturday morning and yoursquore busy at homeworkingwithyourchildrenandtendingtothechoresAslunchtimenearsyou begin to entertain thoughts of a family outing -- perhaps to lunchthen out to the country Suddenly the phone rings and your boss in aneasy but unrelentingmanner asks you to stop by ldquofor a few hoursrdquo todiscussnextweekrsquosproductlaunchWhatshouldyoudo

Example 2 -- You have just learned about the death of a friendrsquosparentafriendyouhavenrsquotseeninmorethanthreeyearsThefuneralisset for Friday about a 60 minute drive from your home and yoursquoredecidingwhethertoattendYourweekhasbeentorridandintruthyouwerereallylookingforwardtoasoftlypacedFridayafternoonYoutrytotalkyourself intoskipping the funeral --afterallyouhavenrsquotseenyourfriend in threeyears the funeral isa longwayoffandnoone is reallyexpectingyoutobethereWhatshouldyoudo

TheanswerinbothcasesListentoyourheartItknows

ldquoWheneverImakeabumdecisionIgooutandmakeanotheronerdquo

--HarrySTruman

Todayagainyoursquollfaceatorrentofdecisionsyoursquollface

difficultdecisionsoverfamilyandfinance

complexdecisionsoverparentsandhealthcare

challengingdecisionsoverworkandrelationships

At times the decision loadwill be overwhelming the challenges dauntingBut if you take amoment to listen to your heart to its smooth andmeasuredbeatyoursquollfindapathwayfreeofclutteranddebris

Yoursquollfindthatthehearttrulyknows

Athoughtpluschallenge14ATherersquosNoSuchThingasaBadDecision

ConsiderthisfamiliarexampleYoursquoreheadinghomefromalongdayatworkwhenyouspotthetrafficslowingdownupaheadNostranger to this sceneyoubegin toweighyouroptionsldquoDoIstayput andhope that itopensupordo I take thealternate routerdquoWith less than30 seconds todecide you quickly evaluate the current data (the mind-numbing traffic in front of you) againsthistoricalpatterns(thosememorablepriorcommutes)NowlessthanahundredyardsfromtheturnoffyouhavetodecideYoutakethealternateroute

SureenoughlessthanhalfamileuptheroadthedreadedtaillightsappearandtrafficisbackingupfasterthanyoucansayldquoN-I-G-H-T-M-A-R-ErdquoYoursquovebarelyfinisheddownshiftingwhenyourinsidevoiceblurtsoutldquoThatwasabaddecisionrdquo

TheCaseoftheTiredCommuter

IbegtodifferIbelievethatyourdecisionbyanymeasurewasareasonableone--afterallyouevaluated all of the available data (scant as it may have been) and compared it against priorexperiencesLetrsquosfaceityouhadnoideawhattrafficwouldbelikeifyoustayedyourcourseInthisspecificcase(ldquoTheCaseoftheTiredCommuterrdquo)yoursquollneverknowwhichroutewouldhavebroughtyouhomemorequickly

SowhyareyoubeatingyourselfupWell

Thereare timesofcoursewhen the inverseholds truewhenourreasonabledecisions lead topositive results In these upliftingmomentswersquore tempted to say ldquoWowwhat a great decisionrdquoResist the temptation In its place simply acknowledge that yoursquove made another reasonabledecisionwhichinthisparticularcasejusthappenedtoproduceagoodresult

Thelabelthatweassigntoourdecisions(ldquothatwasagooddecisionrdquoldquothatwasabaddecisionrdquo)is more than mere semantics -- it directly affects our ability to grow When we criticize ourdecisionmakingabilitywechipawayatourself-confidenceandself-esteemConverselywhenweembrace the notion that sound decisions sometimes lead to bad outcomeswe allow ourselves tofocusonwhatmattersmost--improvingourabilitytomakeever-more-reasonabledecisions

Separatingperformancefromoutcome

Onecaneasilyarguethatalldecisionsarereasonableandsuchanargumentmightrunlikethiseach time that we render a decision wersquore harnessing our available resources -- that is wersquoreprocessingdatathroughourbrainrsquoslogicandemotionalcentersAndthoughoursystemisnrsquotalwaysoptimized--oftenslowedbyfatigueandstress--wersquorecertainlydoingthebestthatwecangivenour systemrsquos limitations and our access to relevant data So itrsquos possible -- just possible -- thatwhatever decisionwe reach is truly themost reasonable that could have evolvedObviously ourdecisionscanhavefavorableorunfavorableoutcomesbut thequalityofourdecisionneednotbedependentontheoutcome

So insteadof focusingon theoutcomewhynot spendour timeanalyzingourdecisionmakingprocessWhynotspendtimeposingquestionslikeldquoWhatrsquosmycurrentmentalstateandhowwillthataffectthequalityofmydecisionrdquoOrldquoWhatcriteriaamIusingtomakethisdecisionrdquoInthisspiritherersquosatwo-partchallenge

Challenge--PartIThe next time that you say the words ldquoThat was a bad decisionrdquo think about whether you

honestlybelievethatthedecisionwasflawedTakeamomenttoaskyourself

1HowdidIfeelaboutthedecisionatthetimethatImadeit2Whatdistinguishesagooddecisionfromabadone(iewhatrsquosmycriteriamybasisfor

distinguishinggoodfrombad)and3CanagooddecisionhaveabadresultIfsowasitstillagooddecision

Challenge--PartII(BegtoDiffer)AndthenexttimeyouhearsomeonesaythewordsldquoThatwasabaddecisionrdquobegtodiffer

NaturallyyoushoulddosocautiouslyasmostpeopleaftertheysaythesewordsarenotinthebestofhumorButwhenemotionscalmyoumightfindamoment toexplorewhether thepersontrulybelievesthattheirdecisionasopposedtotheoutcomewaswanting

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsHowdoyoumakedecisions

ldquoTry never to make any decision when in state of (a) anger (b) love (c) lust (d) infatuation (e)sickness (as in not feeling well enough to rationally think through things) and last but not least (f)frustration--backoffcooldownbecomemorerationaleinyourthoughtprocessrdquo--MickeyF

ldquoTooslowlyor tooquickly Ineverhavegotten it rightLikemostpeoplemyfirst instinct isusuallybetter thanmy first instinct reconsideredRaised in theconservativemidwest Iwasacultured tobelievethat anything that looks too good probably is Therefor I overanalyze and am often too timidWhen ImovedtoNewYorkCityIdiscoveredtheperfectplaceforamidwesternerDecisionsweredemandedandtheactionwasfastFolkslikemewhoweremoredeliberativelivedontheenergybutworkedthedecisionmakingprocesstoavoidbigmistakesTherewerejustmoreoptionsrdquo--CarlE

ldquoI spend a great deal of time teachingmy students to reflect on what they decide to do in problemsolvingprogramwritinganddecisionsoflife(likeSaturdaynightplans)IpersonallyspendagreatdealoftimereflectingonthingsandmakingdecisionstoimprovesituationsOnadaytodaybasisthoughItendto think quickly on my feet and make decisions quickly for myself and others who ask for input onsituationsrdquo--GailC

ForksldquoWhenyoucometoaforkintheroadtakeitrdquo

--YogiBerra

MakingDecisionsNowldquoWhenpossiblemakethedecisionsnowevenifactionisinthefutureArevieweddecisionusuallyisbetterthanonereachedatthelastmomentrdquo

--WilliamBGiven

1yourPersonalDecisionMakingMachine

Rule15

TakeRisks

ldquoItisbettertoerronthesideofdaringthanthesideofcautionrdquo

--AlvinToffler

Areyouarisktaker

Actually I hate that question so I apologize for even asking it I hate itbecause it implies thatwersquore all light switcheswhenwe know thatwersquore alldimmersThroughoutourliveswearetoldthatwersquore

diamsintrovertedorextroverteddiamshappy-go-luckyorseriousdiamsfearfulorfearlessdiamsfriendlyorbellicosediamsselfishorselflessdiamsriskinclinedorriskaverse

ldquoTheironyisthisIfyoudonrsquotgoinyoucanrsquotfindoutrdquo

--RichardStine

HowpedestrianWeareofcourseeachoftheseyetinarushtosimplicityweadoptfalselabelsthenspendcountlesshourslivingourlivesbasedonthoselabelsHowdistressing

Inreallifeofcoursewersquorebothintrovertedandextrovertedbothhappy-go-luckyandseriousbothfearfulandfearless--justrarelyatthesametimeInreal

life wersquore not just black or white wersquore fuchsia and lavender magenta andbeigecrimsonandcoralItdependsonthedayandourmoodnot tomentionthestateofourlovelifeandourfinances

Andsoit iswithriskWebothseekandavoid justrarelyatthesametimeThenotionthatonlyaportionofusarerisk-takersisnonsenseEverytimethatwechangeourenvironmenttakeanewjoborlearnanewskillweriskfailureEvery time that we start a new relationship talk about our feelings or host aparty we risk failure and rejection Every time that we laugh or cry we riskembarrassmentStillwecontinuetolaughandtocry

LivingOnTheEdge

Thenotionthatrisk-takingisreservedforparachutejumpersandcommoditytradersisofcourseridiculousInthecourseofadayeachofustakesliferisksthat dwarf those of our highly publicized adventurers But societyrsquos incessantdrive foradventurecreatesa falsenotion thatunlesswersquore livingon theedgewersquore not a bonafide risk taker And oncewe start believing this we end uptakingfewerrisksandinsodoingloseabitofourselves

ldquoAsaparentyourjobisnottodiscourageallriskbuttounderstandthemotivationbehinditandencourageyourteenstotakepositiverisksintheirlivesrdquo

--LeslieEllis

Rule15encouragesus to take risks -- to activelyknowinglypursue themNottoberecklessmindyoubut tobuildthemintoourlives inameaningfulandthoughtfulway

ListentoCharlesSSanfordJrformerchairmanandCEOofBankersTrustCorporation ldquoSuccessful people understand that risk properly conceived isoften highly productive rather than something to be avoided They appreciatethat risk is an advantage to be used rather than a pitfall to be skirted Suchpeople understand that taking calculated risks is quite different from beingrashrdquo

Sanford suggests that we should take a positive view of risk He explainsldquoRiskiscommonlythoughtofasgoingagainstthecurrenttakingthehardwayagainsthighodds[but]takingrisksisacceptingtheflowofchange[inlife]

and aligning ourselves with it For those who understand reality risk isactuallythesafestwaytocopewithachanginguncertainworld

ldquoNothingismoredifficultandthereforemorepreciousthantobeabletodeciderdquo

--NapoleonBonaparte

ldquoIn a world of constant change risk is actually a form of safetybecauseitacceptsthatworldforwhatit isConventionalsafetyiswherethedangerreallyliesbecauseitdeniesandresiststhatworldrdquo

To experience success we must experience risk -- the risk of a newrelationship or a new job And risk isnrsquot limited to our love life and theworkplace--risktoucheseveryareaofourlivesfromtheriskswefacesocially(egintroducingourselvestonewpeopleattendingapartywherefewfacesarefamiliar) to the riskswe faceemotionally (eg tellingsomeone thatyoudonrsquotappreciatetheirnegativeattitude)

ldquoIfdoingitisscaryitrsquosariskIfyoursquoredoingitanditshouldbescaryandyoudonrsquothavethebrainstoseeititrsquosnotariskIfsomeoneelseisdoingititrsquosnotevenclosetoriskyrdquo

--CarlEckstein

GoingOutOnALimb

SaysSchannonLoveontheimportanceofrisk

ldquoRisksarefullof lessonsthat impactourgrowthanddevelopmentaswellasourperceptionsTherersquosnothingmorerewardingthanhavingoureffortsresult inachievementThoughallriskswillnotberewardingwe should appreciate the experience and walk away with somethingpositiveAboveallrememberthatinordertogetthebestfruitinlifeyoumustbewilling togooutona limboryoucan just sitaroundandwaituntil[thefruit]fallsoffthetree(rottenandspoiled)rdquo

Sadlymanyofus equate risk-takingwith fear anddanger --just talk toanyparentofateenagerButevenhereduringthemostvulnerabletimeinapersonrsquoslife--theteenageyears--riskissomethingtobemanagednotavoidedLynnPontonprofessorofchildpsychiatryatUCSFandauthor

ofldquoTheRomanceofRiskWhyTeenagersDotheThingsTheyDordquosaysparents must encourage intelligent risk-taking for their teenagers Sheexplains that since challenge and risk are the primary tools used byadolescents to findoutwho theyare parentsneed tohelp them identifythedifferencebetweenconstructiveanddestructiverisks

ldquoNevertellmetheoddsrdquo--HansSoloinStarWars

AddsClinicalCounsellorLeslieEllisMARCCldquoTheproblem isnot somuch the fact that teensareattracted to risk

but that this desire often leads them into the wrong kinds of risk Ifteenagersrsquonaturalcouragecanbechanneledintoproductivekindsofrisk-taking theymay feel lessofaneed topursuepotentially self-destructiverisks Sportsandperformingarts for example offer challengeand risksthat are highly positive Wilderness experiences such as the outingsfacilitated byOutwardBound are also excellentways for teens to pushtheirlimitsinconstructivewaysrdquo

ThreeTips forBuildingYourSkillRisk-takingnot only expands a personrsquospotential itbringsnotable rewardsopportunityandexcitementKnowing thisherearesomestraightforwardtipsforimprovingyourabilitytotakerisks

Tip I Adopt a Positive Attitude About RisksTip II Become an IntelligentRisk-TakerTipIIIFindaPracticeArenaTipIAdoptaPositiveAttitudeAboutRisksAsyoustrive to improveyourability to takerisksrememberthatdiamsRisksthatfailareopportunities to learndiamsRiskshelpyoulearnwhatyoudonrsquotlike

ldquoItrsquos never awaste of time to have experienced something you foundunpleasantbecauseknowingwhatyoudonrsquotlikeisasimportantasknowing what you do likerdquo -- David Turner owner WordscapesResumeServicediamsRisksaresubjectiveandpersonal

ldquoRisk likebeauty is in theeyeof thebeholder[Somethingthat]mayseemriskyordangerousfromtheoutsidecanseementirelydifferenttothepersoninitsmidstThehiddenvariableiscommitmentrdquo

--DanielGoleman

diamsRisksthatresultinfailureoftenarerememberedfarlongerthanrisksthatresultinsuccess

ldquoIfwesucceedin takingarisk thesuccess isabsorbedintoourdailypractice routinized and forgotten but if we are unsuccessful thefailure is remembered and carried over into assumptions about ourabilities our leaders and our safetyrdquo -- Kathryn J Deiss ContentStrategistAssociationofCollegeampResearchLibraries(wwwacrlorg)

ldquoThegreatestriskisinnottakingonerdquo(ThisisoneofourdaughterNataliersquosfavoritequotesauthoredwhenshewasateenagerOfcoursewhenparentingteenagersthisisnotexactlythetypeofworldphilosophyyouwanttoencourageButNataliealongwithhersistersMelyssaandOliviaseemstobeabletodistinguishbetweenrisksthatareworthtakingandthosethatarenotAtleastwehopeso)

Tip II Become an Intelligent Risk-Taker Itrsquos important to understand theconcept of intelligent risk-taking -- that is classifying risks based on theopportunity and positive gains that may result (eg the difference betweenapplying for a new job and gambling) The financial experts at ContingencyAnalysis Inc explain ldquoInstitutions can actually reduce their risks simply byresearching them A bank can reduce its credit risk by getting to know itsborrowers A brokerage firm can reducemarket risk by being knowledgeableaboutthemarketsitoperatesinrdquo

To become a more intelligent risk-taker itrsquos critical to know how youcurrentlyassessrisksthatiswhatcriteriayouuseinevaluatingthemItrsquosnearlyimpossibletoimproveonersquosstylewithoutknowingwhatthatstyleis

ldquoProgressalwaysinvolvesriskyoucanrsquotstealsecondbaseandkeepyourfootonfirstrdquo

--FrederickWilcox

Tip III Find a Practice Arena Naturally the key to building any skill ispractice but when it comes to risk-taking ldquopracticerdquo is not as simple as itsoundsThatrsquoswhyweneed tocreate safehavens inwhich toldquopracticerdquo risk-takingDeiss1explainstheconceptinaworkcontextldquo[F]earandreticencetoriskareconsequencesofthefactthatwehaveapparentlyonlyonearenainwhichtotakerisksourlsquoperformancearenarsquowhereweactuallydotheworkwearetheretodoWefeelthatwhatweareengagedinisentirelytooimportanttoustochancefailureortheappearanceoffailure

ldquoInanareaoflesscompetenceriskisrequiredtobegetlearningandnewpracticesWhatisneededtoencouragemorerisk-takingWherecanthis activity best take place If our performance arena calls on us todeliverourworkwithafairlyconsistentandhighdegreeofqualitywherewill we find the lsquopractice arenarsquo in which to learn the new behaviorsassociatedwith risk-takingOneanswer is to turn to areasof ourworkthatarenrsquotexpresslyconnectedtoourdeliveryofservicerdquo

The Benefits of Taking Risks A poem authorunknown

ToLaugh--istoriskappearingthefoolToWeep--istoriskappearingsentimentalToReachOutforAnother--istoriskinvolvementToExposeFeelings--istoriskexposingyourtrueselfToPlaceYourIdeasYourDreamsBeforetheCrowd--istorisktheirlossToLove--istorisknotbeinglovedinreturnToLive--istoriskdyingToTry--istoriskfailure

As managers not to mention spouses friends workers and parents itrsquosimportanttocreateenvironmentswhichencouragerisk-takingAddsDeissldquoWemustformpracticeorlearningarenasthatallowpeopletodevelopconfidenceinthemselvesandinthebenefitsoftemporarypuzzlementanddiscomfortBydoingso we will create an atmosphere of safe change that allows for innovationbetter job results and satisfaction and ultimately a more successfulorganizationrdquo

ldquoOneofthereasonsmaturepeoplestoplearningisthattheybecomelessandlesswillingtoriskfailurerdquo

--JohnWGardner

Inmanyways our culture is consumed by a desire tominimize risk (eghealthandfinancial)oravoiditaltogetherWeassessitmanageitandanalyzeit all because we want it to disappear But perhaps we should simply relax

Perhapsweshouldrecognize that risk isanaturalpartofourenvironmentandour humanness and instead of running from it try to embrace and enjoy itPerhaps

Challenge15AOhGoAheadTakeARiskOneday thisweek perhaps on yourway towork or onthewaytothegasstationconsciouslydecidetotakearisk

ItneednotbemomentousyouneednotcourtdangerTheldquoriskrdquomaybeassimpleascontactingafriendbyletterorphoneproposinganideaatthenextmeetingortakinganewroutetowork(forideasseethelistbelow)

KeepitsimplebutmakeitspecificAndrejoiceintheknowledgethatyouandyoualonewilldecidewhatriskstotaketodayandtomorrow

ForAdults FortheYoungatHeart

Breakyourdailyroutines LearntocookPutyourTVinaclosetfora

week Performatarecital

Traveltoworkbyadifferentroute Joinasportsteam

Tryanewrestaurantforlunch Joininatalkingcircle

Takeawalkduringlunchbreak Goonascavengerhunt

Talktoandgettoknowsomebodynew Changeyourhairstyle

StayuplateonaSaturdayInvestigateother

opportunitiesforemployment

Gotoovernightcamp

Beavolunteer

Tutorayoungerkid Takemusiclessons

Stayoveratafriendrsquoshouse

Learntorollerblade Learntoski(waterorsnow)

Asksomeoneonadate Babysit Giveaspeech

Talkwithsomeoneyoulikebutdonrsquotknow

MoreonriskAppendixHldquoLearningHowtoTakeRisksrdquo(p208)

TheAuthorrsquosFriendsShareTheirThoughtsInabidtolearnhowothersthinkthe author assembled a panel of 30 friends (psychologists and socialworkersamong them) to answer some of lifersquosmost penetrating questionsExcerpts oftheiranswersappearbelowTheauthoraskedhisfriendsHowimportantisittobearisk-taker

ldquoGoodtopicformerightnowRisk-takingisnotsomethingthatIamusuallylookingforbutwhenissuespresent themselves that I feel stronglyabout Iwill takemore risk I think that Ihave takenmorerisks in some areas as I have gotten older and less in other areas as I have aged I think through theconsequencesoftheriskybehaviorsmorecarefullynowAtpresentIwould[ratemyselfat]aboutalsquo6rsquoonthecontinuumwith10beingmostriskyUsuallyIamprobablyataboutlsquo4rsquosoItendtobemidlinebut[goto]eithersidedependingontheissueWhenIwasyoungerImighthavesaidIwasa3anda7Ithinkthiswillcontinuetofluctuateinmyliferdquo--BobbiC

ldquoIwishIhadsomethinguniquetoofferherebutImustfallbackonHomerSimpsonlsquoTakingstupidrisksarewhatmakelifeworthlivingrsquoThataboutsumsitupRiskisdoingsomethingeventhoughitmightfailStupidriskIguessisdoingsomethingwhentherewardisnrsquotworththecostoffailurerdquo--JoeB

ldquoThe older I get and I hate to admit that Irsquom growing older (is that a state of mind body both orneither)Itendtotakeanarrorwerviewonlsquotakingrisksrsquo

ldquoWould I take riskswithmoneyYesWould I take riskswithmy childrenrsquos livesMost likely notunless it was a lsquolife and deathrsquo alternativewith no choice (eg sickness)Would I take riskswithmylivelihood--lessandlessasIgetmoreadvancedinage

ldquoRisksOlderamphopefullywiserequatestomorecalculationtolsquotakingrisksrsquonoYoungerbrasher-- more willing to lsquotake a riskrsquo without too much worry about the eventual outcome [Back then the]thoughtprocesswasitcanalwaysbefixedorovercome

ldquoRisksExhilaratinggetscertainjuicesflowingbringsaboutafeelingof[mentalsharpnessitseems]thatriskisadifficultthingtodescribeWithoutitdo[trulygreatthings]everhappenOnoccasionIrsquomsurebutitrsquospossiblethatsomearebroughtaboutbylsquotherisktakenrsquo

ldquoSome of our greatest scientific accomplishments were at the expense of lsquoaccidentrsquo versus lsquoplannedscientificprocedurersquoIsriskchancenotpartoftheoverallprocessthatoursupremebeingputthereforusTogothroughlifewithoutonceinawhilelsquotakingariskrsquoIbelievemankindwouldstillbeflounderinginthemiddleagesrdquo--MickeyF

ldquoTheimportanceoftakingrisksdependsontheindividualIfsomeoneischallengedbytakingrisksandtheyfinditfulfillingthenitisveryimportanthoweverifrisktakingcreatesmassiveanxietythenitisprobablynotasimportantrdquo--MarnieB

ldquo lsquoShersquos definitely a risk-takerrsquo means she is intelligent flexible willing to try new ideas followsuggestions follow her heartmind OR Shersquos crazyrecklessthoughtless not very intelligent Itdependsonthecontextandthepersoninvolvedrdquo--MarleyC

RiskisessentialldquoRiskisessentialThereisnogrowthorinspirationinstayingwithinwhatissafeandcomfortableOnceyoufindoutwhatyoudobestwhynottrysomethingelserdquo

--AlexNoble

1DeissKathrynJldquoStealaBaseorStaySafeTakingRiskstoGrowrdquoAssociationofResearchLibrariesBi-MonthlyNewsletter201December1998

Rule16

YoursquoreFreetoChangeYourMindAtAnyTime

ldquoLifehasgotahabitofnotstandinghitchedYougottoride it likeyou find itYougot tochangewith it Ifaday goes by that you donrsquot change some of your oldnotionsfornewonesthatisjustaboutliketryingtomilkadeadcowrdquo

--WoodyGuthrie

Isconsistencyoverrated

Iposedthisquestionto30ofmyfriendsandtheresponsewasdeafeningifnot outright consistent ldquoNOrdquoThey insistedwith penetrating conviction thatconsistencyisahighlyvaluedhumantraitrivalingkindnesstrustworthinessandhonesty

ItrsquoshardtodisagreeLetrsquosbehonestifsomeoneturnedtoyourightnowandsaidldquoYouknowyoursquoreaveryconsistentpersonrdquoyouwouldprobablyreceiveitasacomplimentAndwhileyoumighthavepreferredldquoYouknowyoursquoreaveryreliablepersonrdquoorldquoyoursquoreaveryhonestpersonrdquoyoucertainlywouldnotbeashamedtobeknownasconsistent

ldquoSlumbernotinthetentsofyourfathersTheworldisadvancingrdquo

--GuiseppeMazzini

Yet consistency can be our undoing an emotional straightjacket thatinexplicablybindsustoourpastYesconsistencyisofvalueonthehighwaysand in the kitchen butwhen it comes tomaking decisions I believe that itrsquosvastlyoverrated

GivingConsistencyItsDue

BeforeIbeginavirulentdefenseofmyhypothesis-- thatconsistencybindsus into ever-more-narrowways of thinking -- let us give consistency its duegoodnessknowsmyfriendsdid

TothequestionldquoIsconsistencyoverratedrdquotheywrote

ldquoThesearchforstaticsecurity--inthelawandelsewhere--ismisguidedThefactissecuritycanonlybeachievedthroughconstantchangeadaptingoldideasthathaveoutlivedtheirusefulnesstocurrentfactsrdquo

--WilliamODouglas

ldquoConsistencylendsamuchneededstabilitytoourexistenceitgroundsusitreducesfearrdquo

--VickiSullivan

ldquoImagine a world with no consistency No movement about theworldwouldbepossiblewithout traffic lawsHowwouldwe knowwhatclothing to wear There would be no World Cup There would be nodinnerbecauseyoucouldnrsquotcountontheoventogiveaconstantcookingtemp for the roast And gravity might be off today And the rhythmmethodwouldnolongerworkrdquo

--NatEmery

ldquoConsistency is important in establishing routines especially withyoung children Consistency provides the strength to deal withinconsistencywhenitarises Consistencyisimportantforchildreninschool in that certain expectations when consistent help build acommunityoflearnersrdquo

--MarleyCasagrande

Westriveforconsistencyinparentingandathleticsandwelaudconsistencyin our schools and our financial institutions From theatre artists to kitchenapplianceswepraiseallthatisconsistentAfterallwhenwesettheovento350degrees itrsquos comforting toknow that the temperaturewill reach that level andstaythere

ButinvaluingconsistencywesometimeslosesightofitsshortcomingswesometimesforgetthatitrsquosnottherightprescriptionforeveryailmentWeoftenfail to differentiate betweenmoments when consistency is essential frommomentswhenitrsquossimplydesirableorclearlysuperfluous

Consistency is essential when wersquore talking about human safety (thinkairline crews)And consistency isdesirable whenwersquore talking about service(thinkpoliceofficerselectriciansdrycleaners)

ldquoWhenyoursquorefinishedchangingyoursquorefinishedrdquo--BenjaminFranklin

But consistency is superfluous when it comes to personal opinions anddecisions In thecogitativeworldof thoughtsand feelings --which laysat theheartofalldecisions--weoftenfallintothetrapofbelievingthatconsistencyaboveallmustbepreserved

DoesConsistencyBindFreedom

EnterRule16Rule16isanaxiomaboutfreedom--thefreedomtochangeyour mind not once or twice but any time anywhere Yoursquore free to feeldifferently today than you did a year ago a month ago an hour ago or amomentago--aboutanythingaboutanyone

IthoughtyousaidyoulovethishouserdquoldquoIrsquovechangedmymindIrsquodliketolookaroundrdquo

ldquoButIthoughtyoudidnrsquotlikescarymoviesrdquoldquoIusuallydonrsquotbutIthoughtIrsquodtrythisonerdquo

ldquoIthoughtyoudidnrsquotlikevegetablesrdquoldquoItrsquostruethatIhavenrsquoteatentheminawhilebuttodayIrsquovechangedmymindrdquo

ldquoIthoughtyoudidnrsquotinvestinthestockmarketrdquoldquoIrsquovechangedmythinkingrdquo

ldquoIthoughtyoudidnrsquotwanttospendtimewithhimrdquoldquoIrsquovechangedmymindrdquo

ldquoIrsquovechangedmymindrdquoFoursimplewordsyetwordsthatlayapathwaytounbridled freedom But to claim that freedom -- to become a truly liberateddecision-maker -- we must shed our need for OC (opinion consistency) DC(decisionconsistency)andTC(thoughtconsistency)

ldquoLifeismadeupofmillionsofmomentsbutweliveonlyoneofthosemomentsatatimeAswebegintochangethismomentwebegintochangeourlivesrdquo

--TrinidadHunt

Rule 16rsquosmessage is simple instead of striving for consistency strive forflexibility Instead of clinging to opinions based on ldquoyesteryearrdquo create newopinions that reflect your feelings today Inside of basing decisions on athousandldquoyesterdaysrdquobasedecisionsontodayonthefactsinfrontofyouandthefeelingsinsideofyou

NoteifyoudodecidetoshedtheneedforOC(opinionconsistency)andDC(decisionconsistency)yourlifewillbecomeimmeasurablyeasierByreleasingyourneedforconsistencyyoursquollfreeupaportionofyourmentalenergyandinthe endwind up doing farmore ofwhat youwish to do right nowAnd forthoseofyouwhoworrythatsheddingbothOCandDCwillleadyourdecisionstobecomevariableanderraticorwildlyhaphazardfearnotTheywonrsquotYoursquollstillendupdoingwhatrsquossensibleIpromise

Consistency of course wonrsquot be easy to shed Social scientists insist thathuman beings have a natural drive for consistency have something of acognitivemandate tomake internal peace among competing attitudes feelings

and thoughts But though consistencymay indeed have a biological link andremainsavaluablesurvivaltoolitrsquosnotnecessarilytheultimatesalve

ACautionaryNote

Freedom to change onersquos mind does not confer an abdication ofresponsibilityAstemptingasitmightbeadecisionnottowashthedishestonight -- after having agreed to do so -- should not be defendedwith acasualldquoRule16rdquo

Isupposeonecouldeasilydefendsuchastancebutitwouldnotbeinkeeping with the rulersquos intent which is simply to add flexibility to ourdecision-makingprocessnottoabandoncommitmentsandcovenants

ASignofExtraordinaryStrength

Ourculturecurrentlyviewsldquoachangeinmindrdquoasaweakness--particularlyin the political arena -- an indication that wersquore not the bold clear-headedthinker thatwewish tobeor thinkwe shouldbeThatrsquos crazy talkChangingonersquosmindisasignofextraordinarystrengthasymboloffreedomofopennessof flexibility Letrsquos return to politics for just a moment Suppose that ourcongressmanisrecommendingahostofnewlawstobattleglobalwarmingandsuppose thatanew thorough internationallyapprovedpanel findsconcernsareoverstated Would it not be appropriate for our congressman to ldquochange hismindrdquo based on the new fndings Wersquore taking in new data all the time -shouldnrsquotourpositionbebasedonthecurrentresearch

ldquoNobodytoldmehowhardandlonelychangeisrdquo--JoanGilbertson

Letrsquos face itwechangeourmindeverymomentofour lives -- every timethatwe create a new thought (ldquoI think shersquos angry atmerdquo) or declare a newpreference(ldquoIrsquomthinkingofbuyingaVolvordquo)Ifweviewourmindasthesumtotal of our thoughts beliefs preferences and opinions we change our mind(pardonthepun)consistently

WhythenarewesodefensiveWhydowefeelthatweneedtojustifyournewpreferenceWhyarewemorecomfortablewithaldquochangeofheartrdquothanaldquochangeofmindrdquo

ldquoInterestedingoingtothecafeacuterdquo

ldquoIthoughtyouhatedthatplaceDidnrsquotyoutellmethatyouneverwantedtogobackthererdquo

ldquoThelongeryoustayinoneplacethegreateryourchancesofdisillusionmentrdquo

--ArtSpander

ldquoYesbutIjustreadapieceaboutthenewownerMaybeweshouldgiveitanothertryrdquo

or

ldquoIrsquomthinkingaboutbuyingaforeigncarWhatdoyouthinkrdquo

ldquoYoucanrsquotbeseriousYoursquovebeentellingmeforthelast10yearsthattherersquosnochanceyoursquolleverownoneIdonrsquotgetitrdquo

ldquoEveryoneIrsquovetalkedtolatelyhashadgoodluckwiththeimportsTheyseemtolovelsquoemMaybeitrsquostimeforachangerdquo

Achangeofmind

Irsquom guessing that if you and I sat down together and composed a list ofelementsthataffecthowwefeelandthinkatanygivenmomentwecouldeasilycomeupwithmorethan20Yetawareofthevicissitudesinhumanthoughtwesomehow expect that our feelings our thoughts and our decisions shouldconformtothosemadeinourpastHowunrealistic

IntherealworldwhenwedomakeachangewespendanenormousamountoftimejustifyingitWecitenewdata(ldquoIjustreadanarticlerdquo)oranewsource(ldquoIrsquovebeentalkingtosomefriendsrdquo)Butwouldnrsquot itbenice justonce ifwedidnrsquotfeelcompelledtojustifyeverychangeWouldnrsquotitbenicejustoncetosimplystateourpreferencewithouthavingtoexplainwhy

I remember invoking Rule 16 some years ago during an overly noisybasketballpracticeIwascoachingateamwithadozen13yearoldgirlssoitalwayswasatouchnoisy(letrsquosjustcallitldquosocialrdquo)InabidtogetthemtofocusI sometimes ran drills in silence but this evening I planned to let them chatThen moments before the drill commenced I blurted out ldquoLetrsquos run it insilencerdquoAmandalookedupandsaidldquoButMrFerberyousaidwecouldtalkrdquoTowhichIrepliedldquoRule16rdquo

ldquoDonrsquotfearchange--embraceitrdquo--AnthonyJDrsquoAngelo

AnyTimeAnywhere

Rule16saysyoursquorefreetochangeyourmindatanytimefreetoreturntothedepartmentstorethatyousoharshlycriticizedwithouthavingareasonYoursquorejustfreeYoudonrsquotneedtorelyonafriendrsquospositiveexperienceorafavorablearticleinthelocalpaperYoursquoresimplyfree

But remember if you choose to publicly unveil these liberties fellowtravelers--particularlythoseforwhomldquoconsistencyrdquoisahighlyvaluedtrait--will challenge your new-found freedomand resist orworse attackYoursquoll betoldstraightoutldquoYoucanrsquotjustchangeyourmindlikethatrdquo

TowhichyoucansimplyrespondldquoRule16rdquo

Besuretosmilewhenyousayit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenitcomestomakingdecisionshowimportantisit

tobeconsistent

ldquoTheideaofconsistencyshouldnotenterintothe[decision-making]processSounddecisionsarebaseduponthefactsandfigures[infrontof]youandthepastexperienceonehashadwithsimilarfactsandfigures Decisions can therefore be based upon direct relationships or analogues For examplepsychologicalprofilingandassessmentsarebaseduponquestions inamatrixdependentuponprecedentandanalogy

ldquoDecisions are made based upon these tests because the information regarding the psychologicalassessmentiscomparativelyconsistentAdecisionisthereforebaseduponanalogouspastexperiencenotnecessarilyconsistentwithpastexperiencerdquo--BobbiC

ldquoItrsquosnotthedecisionthatneedstobeconsistentasmuchastheproblem-solvinginvolvedinreachingitItgoesbacktovalueswhichdrivemanydecisionsandthosevaluesneedtobeconsistentnotthedecisionsperseForexampleyourchildwantstoextendhisbedtimeonenightwhenhehastogetupearlythenextdayforschoolYousaynoheneedshissleeptofunctionwellinschoolThenextnightisFridayandhewantstostayuppasthisbedtimetovisitwithGrandmawhocamefortheweekendHedoesnrsquothaveanyobligationsuntilnoonYetlethimstayupWasthisinconsistentNothedecisionsweredifferentbuttheproblem-solvingwasconsistentrdquo--MarleyC

ldquoYoushouldbeconsistentwhenyouaretalkingaboutmoralandethicalimperativesEverythingelseisacase-by-caseissueConsistentbehaviorisvaluable--solongasitdoesnotinhibitcreativityrdquo--JoeB

ldquoI believe I amwilling to changemymind in the face of superior logic or an unanticipatedoutcomeresulting from a mistake in judgment Now that I am old and wise I consistently try to avoid makingstatementsorcommitmentsthatwillleadtothesesituationsrdquo--CarlE

ldquoStrikesmeasinteresting[toconsiderif]consistency--whenpursuedwithoutjudgmentorconsideration--becomesrotemindlessorthoughtlessOrhowoftenismindlessnessthoughtlessnessandrotedecision-makingconfusedwithconsistency

ldquoIthinkItrytobeconsistentinmyprocessofevaluatingincomingdataandhowIwantneedtoactasaresult IknowIworkveryhardnot toallowmyself tobe trapped intoreacting inapre-determinedwayThatkindofprocessiswhathaspreventedmefrombeingabletochangerdquo--BruceJ

TheauthoraskedhisfriendsIsconsistencyoverrated

ldquoConsistencyisoverratedhighlyvaluedandimpossibleWhatisMcDonaldsifnotconsistentAlmostconsistentandbadforyouWhatisanamusementparktheseconddayNotasamusingEverworkonan

assemblylineIdid--andquitldquoOnapersonallevelthetrickistryingtodeliveraconsistentmessagethroughyourwordsandactionsto

yourkidsToughjobrdquo--CarlE

ldquoWealwayshearhowitisimportanttobeconsistentwithkidsIagreewiththateventhoughIfindithardIthinkthatkidsdofeelmorecomfortablewhentheycancountonconsistentresponses

ldquoHowever I think that it isamistake tostaywithaposition just for thesakeofconsistencywhen itbecomesclearthatachangemightbegoodIthinktherulemightbethatitrsquosgoodtobeconsistentaslongasitdoesnrsquotmakeyouinflexiblerdquo--IleneF

ldquoIneverydaylifeconsistencyisgood[but]itmaybeoverrated

ldquoAfterrecentlychangingmyworkenvironmentfromaruralenvironmenttoacityenvironmentIhavebeenexposedtomanypeopleandmanydifferentkindsofpeopleWorkinginthecityyouseemanypeoplewho consistently do the same thing day in and day out These are for themost part poor people TheyconsistentlybegatthesamecornerOnelady(dressednicely)consistentlysitsinthesameparkbenchandcarriesonconversationswithherselfSheargueswithherselfThereappears tobe twosides toherShedoesnrsquotacknowledgeanyoneelsersquospresenceAsonefriendrecentlyremarkedintodayrsquosterms--wouldnrsquotitbe interestingtodownloadherharddriveandseewhat it readsTheseareextremeexamplesofwhereconsistencyisnotgoodItmaybesafeforsomepeoplebutitalsomaybedetrimentaltoonersquosownhealthandwelfare

ldquoAchangeinenvironment(notbeingconsistent)wouldbegoodforthesefolksPerhapsthatiswhatthedoctorwouldorderChangethoughhecticmakeslifemoreinterestingrdquo--DaveR

ldquoIassoicateconsistencywithquietcalmbehaviorthatcomesfromthoughtfulhumanbeingswhothinkbeforetheyspeakanddonrsquotshoutouttheobviousTomeitistheoppositeoferraticberhavior

ldquoTheworldweliveinisafardifferentonefromwhenIgrewup[the1930s-1940s]andevenfrom[the1960s-1970s]Icouldsaythatalsoabouttheearlyyearsofmygrandchildren

ldquoFutureShockpointedouttheproblemyearsagotherapidadvancesincommunicationandsciencethespeed in transportation themobility of people the dislocation of lives due towars autocratic regimesdivorcesinso-calledstableenvironmentsInFutureShockToefflerpointedoutthatmoreinventionsandchangeshadtakenplaceinthefiveprioryearsthaninallthetimemanhasbeenonearth

ldquoAndyetthoseobservationspalewhencomparedtothetechnologicaladvancesincommunicationandthedevelopmentofInternetinformationandcommerceinthelastfiveyears

ldquoBewilderingtimesInformationoverloadAllcryoutforsomeconsistencyinhumanbehaviorandsomeeasilyrecognizedpatternsofconductthatarenotbuffetedbyhigh-speedchangeshappeningallaroundusThe loudness of radios in passing cars and the high frequency emissions fromTV andmovies plus the

explosion in chat rooms suggest that every one is shouting to be heard and not too many people arelisteningCommunicationandbehavioraresubjecttokneejerkresponseswhichdonrsquotallowfortoomuchthought

ldquoThecalmingeffectofconsistencywouldbeverywelcomeinthesehectictimesrdquo--ArnoldF

ldquoAfewthoughtsonconsistency

ldquoIthinkwevalueconsistencybecauseitishowwesetrulesandfollowthemInsportsparticularlywewantconsistentrulesorthegameisnotfairHoweverinotherpartsoflifetherearefewarenaswherewehaveclearwinnersand losersand thingsarenotusuallyblackandwhiteWewantour teachers togradeconsistentlybutofcoursetheyarealsoencouragedtomakeexceptionsandoftenlookbeyondthetesttoconsiderotherthingsingivingtheoverallgradeOneofthereasonsweareinundatedwithlawyersisthatthelawsareconstantlybeinginterpretedandarenotfollowedandappliedconsistentlyWhenwehavetriedtoaddsomeconsistencysuchasmandatorysentencingitoftencreatesotherproblemsanddoesnotservethefunctionoflsquofairnessrsquoAsaparentorinotherpartsofmypersonalexperienceIthinkitcanbehelpfultobeconsistentbutisnotalwayspossibleordesirableThisisanissuethatcomesupindailylifefrequentlyrdquo--KarinU

ldquoAs an educator and parent consistency is very important As an educator and parent change isimportantaswellWeallhavetogetusedtoinconsistencybutwewouldnrsquotrecognizeinconsistencyunlessconsistency had prevailed Art Costa a highly-respected educator has identified at least 12 intelligentbehaviors orwhatwe dowhen an answer is not readily apparent including persistence listeningwithempathy and understanding managing impulsivity working with accuracy and precision thinkingcreativelyandflexibilityinthinkingetcFlexibilityinthinkingiscriticalindealingwithinconsistencyanditrsquosthepeoplewhoarenotflexiblethinkerswhoseemtohavethemostdifficultywithchange(andlifeingeneral)ofanysort

ldquoConsistencyintheworkplaceisimportanttoaccomplishgoalsyetinconsistencycanbebeneficialinprovidingopportunitiesaswellIthinklsquooutoftheboxrsquothinkingwhichcertainlyinvolvesinconsistencycanbeproductiveandfun

ldquoDifferent situations require differing levels of consistency Some flourish with inconsistencies andothersdonot(suchasmeetingbasicneeds)Sotherersquosahugelsquograyarearsquowithregardtoconsistencyrdquo--MarleyC

Rule17

WelcomeMistakes

ldquoIfIhadtolivemylifeoveragainIrsquodtrytomakemoremistakesnexttimerdquo

--NadineStair

MistakesAretheyablessingoracurse

Ourconfusionstemsfromtwoparadoxicalmessageswehearaboutthem

diamsMessage1Mistakesareevil--avoidthematallcosts

diams Message 2 Mistakes are one of lifersquos most powerful learning toolsPursuethem

ldquoMistakesaretheusualbridgebetweeninexperienceandwisdomrdquo

--PhyllisTherous

Whicharewetobelieve

PhilosophicallyIsidewithMessage2butinreallifeIliveby1--Ihatemaking mistakes and I spend far too much time trying to avoid them In sodoingImissoutoncountlessopportunitiesIwishitwerenrsquotso

SureIgivelipservicetothenotionthatmistakesspeedthelearningprocessthatmistakesforceustolearnmorequicklyandgrowmorecompletelyButmyemotional system doesnrsquot buy it my emotional system is inexorably tied to

Message 1 -- mistake-avoidance Thatrsquos why Rule 17 is of great personalinterest

Mistakesofcourseareourconstantcompanionsdailyremindersthatwearehuman Not a day goes by -- sometimes not an hour -- when we donrsquot tellourselvesldquoOoooohthatwasamistakerdquo

--At timeswemake high-profilemistakes the kind that damage ourrelationships(ldquoIrespondedtooharshlyrdquo)

-- At timeswemakemodestmistakes overcommiting our resourcesboth personal and financial (ldquoI never should have volunteered for thatprojectrdquoorldquoWenevershouldhaveboughtthatcarrdquo)

-- And at times farmore thanwersquod like to recount wemakeminormistakes whether itrsquos tending to our children (ldquoIrsquom sorry that I didnrsquotlistentoyouthefirsttimerdquo)orourparents(ldquoIrsquomsorrythatIdidnrsquotlistentoyouthefirsttimerdquo)

ldquoMorepeoplewouldlearnfromtheirmistakesiftheywerenrsquotsobusydenyingthemrdquo

--HaroldJSmith

WhyAreWeSoSurprised

Thepuzzlingpart is sinceweknowthathumanbeingsaremistake-makingmachineswhyarewesosurprisedwhenwemis-stepTodayagainwersquollmakedozens of mistakes Knowing this in advance why are we so ill-equipped tohandlethem

Whenyousignedonasamemberofthehumanrace(yourecallthesigningceremony donrsquot you) you no doubt bought the package deal --moments oftriumphandpeacealongsidemomentsoffailureandanxietyYetthoughfailurewas part of the package dealwe nonetheless spend endless hoursworking toavoidmistakesAnd it takes a tollMistake-avoidance consumes an enormousamount of psychic energy tying up our brain circuitry in ways we know aredetrimentalThinkbacktoyourlastmistakeandtrytoguesshowmanyminutesifnothoursyouspentinldquoregretcyclerdquo

Toomany

Rule17encouragesustowelcomemistakes--notjustacknowledgethemoracceptthembuttowelcomethemFranklyitrsquosadauntingnotionparticularlytothoseofuswhohavespentmostofourlivestryingtoavoidthem

The math is elementary if you spend one less moment regretting (yourmistakes) yoursquoll have onemore moment available for learning Itrsquos a simpleformula

ldquoIfitwerenrsquotforallthemistakesIhavemadeIwouldnotknowasmuchasIdonowrdquo

--BuckminsterFuller

MoreMistakes=MoreLearning

CanyourecallatimewhenyouspenthoursregrettingamistakeImagineifyou turned this negative energy into a positive force The professionals at theMedicalCenterofCentralGeorgiainMaconGeorgiaexplainhow

ldquoAmistake isactually the first step in learningWhen trying to learnsomething that isnewtoyou the learningcomes frommakingamistakeand correcting it If youmake nomistakes you donrsquot learn I like snowskiingandwhenItakealessontheinstructorusuallyremindsmelsquoIfyouarenot falling youarenot learningrsquoSomistakesarenotbad theyaregoodMaybe you shouldmakeasmanymistakesas you can inorder tomorequicklylearnThenexttimethatyoumakeamistakebecomeexcitedand say to yourself lsquoThis isgreat I amgoing to learn somethingnowrsquoTry this lsquorethinkingrsquo approach to any problem and your mood andbehaviorwillimproverdquo

Thechallengeofcourseistoretrainourthoughtstocreateapositiveinnerdialogueeverytimewemis-stepOurexpertscontinue

ldquoAmistakeisjustaneventandtherecanbemanypossiblereactionstoitThe reactions all depend uponwhat you think themistakemeansWhatyouthinkthemistakemeansdependsonyourruleformistakesManyofuslearn that amistake is a bad thing and a sign of failureOur rule sayssimplythatlsquoMistakesarebadIfyoumakeonethenyouarebadrsquo

ldquoAlifespentmakingmistakesisnotonlymorehonorablebutmoreusefulthanalifespentdoingnothingrdquo

--GeorgeBernardShaw

ldquoThis is just one rule There are other points of view When mydaughterwassixyearsoldandtryingtolearntorideabicycleshetaughtmeadifferentruleAfterfallingoffthebikemanytimesasyoudowiththislearningprocess sheobserved that lsquoWhen you learn to rideabike youhavetostartwiththefallingdownrsquoThiswastrueFalloffenoughandyoulearntorideSowelearnbymakingmistakesrdquo

HowshouldweregardmistakesFivechoices

--Denythem(option1)

--Acknowledgethem(option2)

--Acceptthem(option3)

--Welcomethem(option4)

--Pursuethem(option5)

ldquoThegreatestmistakeamancanmakeistobeafraidofmakingonerdquo

--ElbertHubbard

Personally Irsquove spent plenty of time exercising option 1 have becomecomfortable with 2 struggled with 3 contemplated 4 and laughed at 5Laugh though I might 5 remains my personal goal however distant it mayseem

Rule17isaboutmovingpastthemistakebyconsciouslyfreezingourregretcycleanddirectingourthoughtstothepresentandthenthefutureInitspurestformRule17isacurativehelpinguslearnnotlamentofferingdelightinplaceofdespair

MakenomistakeRule17isapathwaytofreedom

5000MistakesldquoThesooneryoumakeyourfirst5000mistakesthesooneryouwillbeabletocorrectthemrdquo

--KimonNicolaides

MakingTooFewldquoThetroubleinAmericaisnotthatwearemakingtoomanymistakesbutthatwearemakingtoofewrdquo

--PhilipKnight

Challenge17AAfterYourNextMistake

Trythesesimplestepstoeasethepain

Step 1 -- Pause and acknowledge the mistake ldquoI made amistakerdquo

Step 2 -- Remind yourself that yoursquore a human beingwho hasmany wonderful qualities one of which is the ability to makemistakes and learn from them ldquoI want to learn from mymistakesrdquo

Step 3 -- Try to imagine the next time yoursquore in a similarsituationthenthinkabouthowyoursquodliketorespondhowyoursquolllearnfromyourmistake

All thewhile remember thatmistakes are one of lifersquosmost valuabletoolsforhelpingusimproveforhelpingusbecomethepersonwewanttobecomeDonrsquotignorethemdonrsquottrytoavoidthemusethemwisely

Challenge17BTrimYourldquoRegretCyclerdquo

Thinkbacktoarecentmistakeandaskyourself

ldquoHowpersistentwasmyregretcyclerdquo

thatishowoftendidthoughtsofregretappearinmymindintheminutesandhoursanddaysthatfollowed

Then the next time youmake amistake try to cut short your ldquoregretcyclerdquotrytoshiftyourthoughtsfromldquoregretrdquo(ldquoIwishIhadnrsquotdonethat)toldquogrowthrdquo(ldquowhatcanItakefromthisexperiencerdquo)Bydoingsoyoursquollbespendingmoretimelearningandlesstimemulling

Trythisandyouwonrsquotregretit

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrsquosthedifferencebetweenamistakeandabad

decision

ldquoI thinkofamistakeasmore impulsive thanadecision lesscarefully thoughtout lsquoDecisionrsquo impliesthatallsideswereexaminedandthatachoicewasmaderdquo--MarleyC

ldquoMistakesareaccidentsdecisionsmadequickly--onedidnotmeansomethingtohappenthewayitdidUsually therewasnot time toput thought intosomethingwhenamistake ismadeAbaddecision is theopposite -- therewas time to prepare to thinkweigh all the optionsA bad decision is not the end allanotherchoicejusthastobethoughtoftoremedytheeffectofthepreviousdecisionrdquo--VickiH

ldquoAmistakeistheactofcarryingoutabaddecisionAbaddecisionisnotamistakeuntilyouactonit(Goesalongwithyouropeningcommentsabouttherelationbetweenthoughtandexperience)--GailC

ldquoAbaddecisionisamistakerecognizingamistakeishowweknowitwasabaddecisionYougottomeetmyex-wifetotrulyunderstandrdquo--CarlE

ldquoIthinkamistakeisastepinthelearningprocessandassuchunderstandableandworthwhileAbaddecisionisapoorchoiceandoneaboutwhichyoucouldshouldhaveknownbetterForexampleImadeamistake five years ago when I quit my job sold my car and moved out to live with some friends inScottsdaleAZItcausedmealotofproblemswhenitdidnotworkoutandIwasforcedtomovebacktoBostonwith no job andnomoneyHowever I learned a great deal from thismistake and credit itwithmanyofthecorrectdecisionsIhavemadesince

ldquoAnexampleof abaddecisionoccurred thispastSundayafternoonWhile studying formyStatisticsmidtermatNYUItookabreakandwalkedacrossthestreettoacampusdeliTherearenotmanypeoplearoundacampusonaSundayparticularlyduringthesummerAsaresultthedelikeepsaskeletoncrewondutyandthefoodisnotfreshImadeabaddecisionandorderedchickenwithriceWhenIbroughtitbacktomystudyhallIrealizedthatthechickenwasoldandinedibleIhadtogoallthewaybacktheretoreturnitChoosingthechickenwasabaddecisionbecauseIshouldhaveknownbetterwhenIthoughtofthesituationrdquo--ChrisW

ldquoIliketoplaywordgameswiththisoneIsaythewordlsquomistakersquoisashortenedversionoflsquomisstakersquoAlsquotakersquoisanythingyoulsquotrytodorsquoOfcourseweonlytrythingsexpectingwecandothemorthattheywillturnoutsuccessfullyTherebyalsquomisstakersquobeingsomethingthatmissedtheexpectedtarget

ldquoAfurther thoughtonlsquomiss takersquoAllactswhetherbyhumansorbynaturehavean impacta result(seelsquoChaosTheoryrsquo)ThatresultiseitherintendedorunintendedAmistakeisanunintendedresultAndwhatremainsisthenewrealitytobedealtwithmaybelsquocorrectedrsquo(togettheintendedresult)ortobelivedwith

ldquoThusendeththedayrsquoslessonrdquo--NatE

ldquoMistakesoccuroutofasensetolsquocompleteataskQUICKLYrsquowhereasabaddecisionisonemadeafterlsquothoughthasbeentakenrsquoandanincorrectdecisionwasmaderdquo--MickeyF

ldquoYoucanlearnfrommistakesbutyouonlybeatyourselfupforalsquobadrsquodecisionDecisionsareturningpointsor stakes in theground that start the journey in anotherdirection If thedirection seems less thanlsquogoodrsquoitrsquostimeforanotherdecisionLabelingthedecisionaslsquobadrsquoparalyzesthetravelerSometimesjustmakinganydecisionistherightthingbecauseyoursquovecontinuedthejourneyrdquo--JoelR

ldquoIbelievethattherearemanyreasonsformakingbaddecisions--lackofinformationunwillingnessto

acceptrealitiespridestubbornnessarroganceimpatienceunresolvedinternalconflictsSuchdecisionsarenotinevitableandcanbevenalMistakesareinevitableWeallmakethem-itispartofbeinghumanwhatwithallthehumanfrailties-buttheyarenotinherentlyvenalrdquo--AllanH

ldquoMistake making This is the easiest one for me I think the main difference is a mistake is madeinadvertentlyinthecourseofactionoftenduetoignoranceinattentionorinexperienceAdecisiontomeisaconsciousprocessofweighingoptionsandchoosingoneSometimeswemakeamistakeinthisprocessduetoignoranceinattentionorinexperiencebutitmayhaveseemedthebestdecisionatthattimeAbaddecisionisonewemakemoreconsciouslybutgoaheadanywayIhopethatmakessenserdquo--KarinU

ALuckyStrikeldquoIfthereissuchathingasluckthenImustbethemostunluckyfellowintheworldIrsquoveneveroncemadealuckystrikeinallmylifeWhenIgoaftersomethingIneedIstartfindingeverythingintheworldthatIdonrsquotneed--onedamnthingafteranotherIfind99thingsIdonrsquotneedandthencomesnumber100andthat--attheverylast--turnsouttobejustwhatIhadbeenlookingforrdquo

--ThomasEdison

RulesforAchievingYourGoals

IntroductiontoGoal-SettingThePerfectRecipe

ldquoAimforthetopThereisplentyofroomthereTherearesofewatthetopitisalmostlonelythererdquo

--SamuelInsull

SomeoflifersquoshealthiestrecipesarenrsquotfoundinthecookingsectionInsteadtheyrsquore locatedunderPsychology in the self-help section aplethoraofbooksofferingavastarrayofingredientstoimproveyourlife

Atfirstglancethesegoal-settingrecipesappearwhollydiverseeachwithitsowndistinctiveflairandverveButbeneaththesurfaceIfoundastrikingunityacommonsetofingredientsthatshowuponeveryonersquosldquorecipeforliferdquo

ldquoYouhavetosetnewgoalseverydayrdquo--JulieKrone

Here then are the best of the best -- six ingredients that self-help guruspromisewillmakeyourgoalsirresistiblyaromatic

diamsIngredient1--WriteItDowndiamsIngredient2--ThinkPerformanceBaseddiamsIngredient3--BeSpecificdiamsIngredient4--AlignGoalsWithValuesdiamsIngredient5--BePositivediamsIngredient6--ReviewFrequently

Ingredient1--WritersquoEmDown

WritersquoemdownThatrsquostheresoluteadvicefromeveryself-helpchef--donrsquotjustthinkaboutyourgoalsputthemonpaperThismayappeartobealight-fare

recommendation but itrsquos anything but Chefs insist that the mere act ofcommittingourgoals topapermaybe themostcrucialstep in theprocessByplacingtheminprintitimmediatelyfortifiestheirsignificanceandaffirmstheirexistenceLetrsquos behonest --most of our goals are set privately and fewevermove frommind tomatter The dictate is simple if yoursquore truly interested inachievingyourgoalsputrsquoemonpaper

ldquoWhatthreethingsdoyouwanttoaccomplishthisyearWritethemdownandplacethemonyourrefrigeratorforinspirationallyearlongrdquo

--sourceunknown

Ingredient2--ThinkPerformance-BasedNotOutcome-Based

When creating goals think performance not outcome Letrsquos take a classicexample -- say you want to lose weight and improve your health A typicaloutcome-basedgoalwouldbetolose15poundsbutthegoalisflawedbecausetechnicallyitrsquosbeyondyourcontrol(asarealloutcome-basedgoals)

By contrast a performance-basedgoal iswithinyour controlFor exampleyou might decide to work out 30 minutesday three times per week or youmightdecide tohavedesserteveryothernight (insteadofeveryevening)Thedifferenceiscritical--performance-basedgoalsarewithinourcontrol--actionsteps that we can actually take while outcome-based goals are beyond ourcontroloftensubjecttocircumstancesthatwecannotinfluence(egourbodyrsquosmetabolism)

ThemessageThemore thatyoufocusonyourperformance insteadof theoutcomethemoreyoursquollachieve

Warning When Setting Goals IndividualIngredientsMayVary

CookingInstructions

1Pre-heatovento350degrees2Pourvaluesinto3quartbowl

3 Slowly mix in a positive attitude control (performance-based) andspecificityStirthoroughly4Usingpencilandpaperwritedowntheappropriatewordsthatdescribethegoal5Shredpaperintobowlstirringvigorously6Placebowlinovenfor30minutescheckingfrequentlytoassurethatahousefirehasnotbeenignited7Removefromoven8Letgoalscool

Ingredients

diamsPaper(1)diamsPencil(1)diamsControl(1cup)diamsSpecificity(1cup)diamsValues(2cups)diamsPositiveAttitude(2tbsp)diamsReview(1tsp)

NoteIfmixturecoolstooquicklyreturntoovenandreheatasdesired

ListentothefolksatMindtoolscom1

ldquoYou should take care to set goals over which you have as muchcontrolaspossible--thereisnothingasdispiritingasfailingtoachieveapersonal goal for reasons beyond your control such as bad businessenvironmentsbadweatherinjuryorjustplainbadluckGoalsbasedonoutcomesareextremelyvulnerabletofailurebecauseofthingsbeyondyourcontrol

ldquoReviewyourgoalstwiceeverydayinordertobefocusedonachievingthemrdquo

--LesBrown

ldquoIf you base your goals on personal performance or skills orknowledgetobeacquiredthenyoucankeepcontrolovertheachievementof your goals and draw satisfaction from themFor example youmightachieveapersonalbesttimeinaracebutstill[fallshortofyourgoal]If

youhadsetanoutcomegoalofbeinginthetopthreethenthiswillbeadefeatIfyousetaperformancegoalofachievingaparticulartimethenyou will have achieved the goal and can draw satisfaction and self-confidencefromitsachievement

ldquoWhenwearemotivatedbygoalsthathavedeepmeaningbydreamsthatneedcompletionbypurelovethatneedsexpressingthenwetrulyliveliferdquo

--GregAnderson

ldquoAnother flaw is where outcome goals are based on the rewards ofachieving something -- whether these are financial or are based on therecognitionofcolleagues Inearlystages thesewillbehighlymotivatingfactorshoweverastheyareachievedthebenefitsoffurtherachievementatthesamelevelreduceYouwillbecomeprogressivelylessmotivatedrdquo

JewelKesslerofTheGravityCenterdefinesthedifferencecrisply

ldquoAn outcome goal focuses on an end result For example youmighthavesaidlsquoIwanttolose25poundsrsquoOrperhapsyoumentionedthatyouwanttoweigh125poundsAperformancegoaloutlinestheprocessoractiontakeninanefforttoloseweightAdefinitiveperformancegoalislsquoIwill go tomyGravity classand train for45minutesrsquo or lsquoIwill eat fiveservingsoffruitsandvegetableseachdayrsquo ldquo

BrianJohnston2addssimply

ldquoPerformance goals are associated with less anxiety since there isflexibility and as a result should be emphasized in an exercise andnutritionprogramItcanbeupsettingnottoachieveanoutcomegoalbutif all the steps leading up to the outcomewere done to the best of yourabilityitiseasytomaintainmotivationinpreparingforthenextoutcomegoalrdquo

In the athletic arena performance is what the athlete controls whileldquooutcomes are frequently controlled by othersrdquo explains The SpecialOlympicswhichadds

ldquoAn athlete may have an outstanding performance and not win acontestbecauseotherathleteshaveperformedevenbetterConverselyan

athletemayperformpoorlyandstillwinifallotherathletesperformatalower level Ifanathletersquosgoal is torun1210seconds in the100m theathletehasgreatercontrolinachievingthisgoalthanwinningHowevertheathletehasevengreatercontrolofachievingagoalifthegoalistorunusing the correct form driving the knees through the entire race Thisperformance goal ultimately gives the athlete more control over hisherperformancerdquo

ldquoProvidencehasnothinggoodorhighinstoreforonewhodoesnotresolutelyaimatsomethinghighorgoodApurposeistheeternalconditionofsuccessrdquo

--ThorntonTMunger

Theyoffertwoquickexamples

BasketballbullOutcomegetthereboundbullPerformancemakecontactwithopponentandblockoutFootballbullOutcomegettotheballfirstandcontrolitbullPerformancesprintafterballcomingintoplay

Ingredient3--BeSpecific

Expert chefs encourage us to create specific clearly defined goals to steerclear of generalities When goals are measurable definable precise andquantitativewestandagreaterchanceofachieving themTheadvice isclearavoidgeneralitiesdisorganizationandunsystematicformulationBespecific

Theexpertspointtheway

ldquoAspecificgoalhasamuchgreaterchanceofbeingaccomplishedthanageneralgoalAgeneralgoalwouldbelsquoGetinshapersquoButaspecificgoalwouldsaylsquoJoinahealthclubandworkout3daysaweekrsquo rdquo

--PaulJMeyerauthorofldquoAttitudeIsEverythingrdquo

ldquoThedifferencebetweenagoalandadreamisthewrittenwordrdquo

--GeneDonohue

ldquoSet specific measurable goals If you achieve all conditions of ameasurable goal then you can be confident and comfortable in itsachievementIfyouconsistentlyfail tomeetameasurablegoal thenyoucanadjustitoranalyzethereasonforfailureandtakeappropriateactiontoimproveskillsrdquo--MindToolsLtd3

ldquoConsider the difference between these two goals 1) reduce yourunnecessary expenses at home or 2) reduce personal monthly longdistance telephone costs to $45 by July 1 1995 The secondgoal sets aspecifictargetforpersonalphoneuseSubconsciouslyyourmindcannowmonitorthelengthoftimeyouspendonlong-distancecallsrdquo--DianeMEadeAuthorofldquoGoalSettingStrategiesforaBalancedLiferdquo

Ingredient4--AlignGoalsWithValues

ExpertsagreendashtoachieveyourgoalstogivethemachancetosucceedtheymustbealignedwithyourvaluesTherersquosnootherway

WhatareYourMostPreciousValues

Try thisnot-so-simplechallenge (itrsquoll takeyou less than twominutes)Grabapencilandrankeachof the15values listedbelowfrom1-10(anldquo8rdquomeans that thevalue isofgreat importance toyouaperfectldquo10rdquoofcoursemeans itrsquos topshelf)Onceyoufinish the rankorder reviewhowmanyreceivedaperfectldquo10rdquoandrankorder theseInotherwordsof thevaluesthatyoumostprizewhichofthosearemostimportantYoumightjustbesurprisedatyouranswer

___Comfort___ContributionCharity___Family___FreeTime___Friendships___Happiness___Health___Independence___LongLife___MarriageSignifOther___MeaningfulJobCareer___Recognition___ReligionSpirituality

___Security___WealthMoney

Dr Scott Mohler a clinical and organizational psychologist brilliantlyillustrates this point in this classic coaching exchange betweenbusiness coach(Dr Mohler) and Michael a fast-rising manager whose work responsibilitieshaverecentlysoared

CoachWhen we first startedmeeting I think you toldme that yourvalues include ldquodoing the right thingrdquo and ldquorelentlessly improvingrdquo IknowtherewereothersyoumentionedIjustwanttobesureaboutthesetwoHaveIrememberedcorrectly

MichaelYesThatrsquosright

CoachHasanythinghappenedsincethentochangethesevalues

MichaelNo

CoachAreyousureIwanttomakeabsolutelycertainthatthesearestillyourvalues

MichaelIrsquomsureIbelieveitrsquosimportanttoactwithintegritymdashdotherightthingmdashandstrivetomakethingsbetterwhenyoucan

Coach ldquoWhen you canrdquo I donrsquot remember that being part of itldquoRelentlessrdquomeansldquopersistentrdquoorldquoceaselessrdquoItdoesnrsquotmeanwhenitrsquoseasy or convenient or even doable Again I want to check with you isldquorelentlesslyimprovingrdquooneofyourvalues

MichaelYessureThatrsquosaveryimportantvalueofminePeoplewhoknowmewellwouldtellyouthataboutme

CoachWouldyousaythatyouareworkingtothevaluesofldquodoingtheright thingrdquo and ldquorelentlessly improvingrdquo by not addressing theinterdivisioncommunicationproblemswehavetalkedabout

ldquoIfeelthemostimportantstepinanymajoraccomplishmentissettingaspecificgoalThisenablesyoutokeepyourmindfocusedonyourgoal

andoffthemanyobstaclesthatwillarisewhenyoursquorestrivingtodoyourbestrdquo

--KurtThomas

MichaelProbablynotButIrsquomtellingyouitwonrsquotdoanygood

CoachWell itdependsonwhatyoumeanby thatWillpursuing theplan result in improved communications between divisions Will ittranslate into better business performanceWill it engage employees byhelping them better understandwhatrsquos going on in their own companyWill you feel like youare leading inamanner consistentwith yourownvalues

MichaelOK I think I seewhatyouaregettingat I canrsquotgetoverlyfocusedontheoutcomeofmyactionswhentheworstthatcouldhappenisthat they will simply make no difference I need to pay attention to myvaluesandactaccordinglyIfIdothistherestwilltakecareofitself

CoachLook youwonrsquotnecessarilyget theoutcomeyouwantall thetimeYouarenrsquotgoingtoget thatnomatterwhatyoudoIrsquomsuggestingthatyouconcentrateontheldquodoingrdquopartandnotthefinalresultIknowthatrunscountertohowmanybusinesspeoplethinkbutthisisnrsquotaboutwhetheryousucceedorfailatsometask

MichaelAreyousayingoutcomesdonrsquotmatter

Coach Irsquomnotsaying thatatallTheymatteragreatdealButwhatmatters more is how you do what you do Thatrsquos whatrsquos under yourcontrolandthatrsquoswhatIencourageyoutofocusonLetyourvaluessetthedirectionandact inaccordancewith themWhatdoyour values tellyoutodointhissituation

ldquoThegoalyousetmustbechallengingAtthesametimeitshouldberealisticandattainablenotimpossibletoreachItshouldbechallengingenoughtomakeyoustretchbutnotsofarthatyoubreakrdquo

--RickHansen

Values explains Dr Mohler stand at the heart of the Value-BasedLeadership Coaching (VBLC) method an empirically grounded counseling

approachknown asACT (Acceptance andCommitmentTherapy)DrMohlerexplains that even companies with traditionally rule-bound cultures such asWalmartareembracingthemanagement-by-valuesapproach

Andtherulesofthisgameapplyequallytoindividuals--thatisifyouwishtoreachyourgoalstheysimplymustbeinsyncwithyourvalues

Ingredient5--BePositive(SoundsLikeABloodType)

Bepositive thinkpositive speakandwrite inapositivemannerOurchefsconcur -- when it comes to the words we speak the words we think and thewordswecomposeitrsquosimportanttoldquobepositiverdquoWemustfocusonwherewearegoingnotwherewehavebeenThisaxiommayappeartobeatouchoftheobviousbuttheexpertsadvancethisrecommendationseriouslycitingcountlessstudiesabouttheimportanceofbeingpositive(asopposedtotheimportanceofbeingearnest)OneneedonlytoturntotheworldofsporttogainaffirmationtotheldquopositiveprinciplerdquoOnememorablestudyconductednearlyadecadeagodiscovered a single quality that separated the top tennis players in the worldfromtheirpeers--theirpositiveldquovoicerdquoThetopathletesusedldquopositiverdquowordstourgethemselvesonTheseplayersprovidedconcreteevidencethatwordsofencouragement (ldquoLetrsquos get the next onerdquo) reign over words that are critical(ldquoWhatrsquoswrongwithyoutodayrdquo)

Sonomatteryourbloodtypestrivetobepositive--whetheryoursquoresettinggoalsorsimplytalkingwithyourselfHerersquoswhatsomeproshavetosay

ldquoWhatyougetbyachievingyourgoalsisnotasimportantaswhatyoubecomebyachievingyourgoalsrdquo

--ZigZiglar

ldquoWriteyourgoal in thepositive insteadof thenegativeWorkforwhatyouwantnot forwhatyouwanttoleavebehindrdquo--GeneDonohueofTopAchievement

ldquoSuccess Questions must be positive These Success Questions must override your negativeinternalquestionssoyoursubconsciousstartsworkingwithyouinsteadofagainstyouExpressyour goals positively lsquoExecute this technique wellrsquo is a much better goal than lsquodonrsquot make thisstupidmistakersquo rdquo-motivatorprocom

ldquoMake the goal positive instead of negative In other words write what you want to movetowardsnotwhatyouaretryingtomoveawayfromInsteadofwritinglsquoIhavelostthatunsightlyextra20poundsrsquo youcould say lsquoIweigha trimathletic165 (maleor115 female)poundsrsquo rdquo --AnthonyRobbinsauthorofldquoTheUltimateSuccessFormulardquo

Ingredient6--ReviewFrequently

Itrsquos important to recall thatwhen you take yourmain dish out of the oven(think turkey Thanksgiving) you still must tend to its needs Is it cookedthoroughlyHowlongmustitcoolIsitreadytosliceWillitneedextrasauce

As so it iswith goalsOnce set once out of the ovenwemust tend to itsneedsconstantlyreviewingandrevisingTheworldrsquosgoal-settinggurusofferapanoplyofrecommendationsonhowoftenweshouldrevisitourgoalsbuttheconsensusisclearthemorethebetter--onceaweekforcertainbutonceadayisnottoooftenThepointisthemorethatyoursquorethinkingaboutyourgoalsthemore opportunity yoursquoll have to shape in ways that you desire The expertsweighin

ldquoHaveasetofgoalsforeverydayandreviewtheresultseverynightItmayseemlikealotoftimeandtroublebutisnrsquotmakingasuccessofyourlifeworthitItrsquosnotthetroublethatbothersyouitrsquosthedisciplineThinkthatthroughbecauseifyoursquorenotwillingtoacceptyourowndisciplineyoursquorenotgoingtoaccomplish2ofwhatyoucouldandyoursquollmissouton98of thegood thingsyoucouldhave Just thinkabout itMostpeoplespendmoretimeplanningforavacationthantheydoplanningfortheirlivesrdquo--TomHopkinsauthorofldquoHowtoMastertheArtofSellingrdquo

MakingTimeldquoYouwillneverfindtimeforanythingIfyouwanttimeyoumustmakeitrdquo

--CharlesBixton

SideDishes

Supplementing our six primary ingredients are a bevy of saucescondimentsandgarnisheseachguaranteedtospiceupyourgoalsHerersquosanassortmenttoremember

Remember thatgoal-setting isa skill --ldquoSettinggoalsat thecorrectlevelisaskillthatisacquiredbypracticerdquo--mindtoolscom

Rememberthatgoalschangeovertime--ldquoRemembertoothatgoalschangeasyoumature--adjustthemregularlytoreflectthisgrowthinyour

personality If goals donot holdanyattractionany longer then let themgoGoalsettingisyourservantnotyourmasteritshouldbringyourealpleasuresatisfactionandasenseofachievementrdquo--mindtoolscom

Remembertosetgoalswhenyourbodyisalert--ldquoPersonalfactorssuchastirednessothercommitmentsandtheneedforrestetcshouldbetakenintoaccountwhengoalsaresetrdquo--mindtoolscom

Remember to share your goals cautiously -- ldquo[U]nless someone iscritical to helping you achieve your goal(s) keep your goals to yourselfThe negative attitude from friends family and neighbors can drag youdownquickly Itrsquosvery important thatyourself-talk (the thoughts inyourhead)arepositiverdquo--GeneDonohueofTopAchievement

Remembertoenjoyyoursuccessesandenjoytheprocess--ldquoMakeaconcertedefforttoenjoyeachmilestoneasyoutraveltheroadtosuccessdonrsquotwastetimeworryingaboutgoalsyouhavenrsquotyetreachedKeepyourexpectations realisticNoone reaches all of his or her goalsRememberthatprogress isalwaysongoingRelaxandenjoy theprocessrdquo --DianeMEadeauthorofldquoGoal-SettingStrategiesforaBalancedLiferdquo

reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

1 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

2JohnstonistheDirectorofEducationoftheIARTFitnessCertificationandEducationInstitute

3 reproduced with permission from Mind Tools Ltd 1996-2012 all rights reservedhttpwwwmindtoolscompagesarticlenewHTE_90htm

Rule18

ZerotoOne

ldquoThesecretofgettingaheadisgettingstartedrdquo--SallyBerger

Thinkofyourselfasamasterchefwieldingasharplyhonedcarvingknifecapableofslicinggoalsintobite-sizedpiecesThisisthemessageofRule18--thinksmallthinkbite-sizedthinkzerotoone(notzerototen)

Rule 18 is the salve for our human tendency to over-commit and over-promise -- not just to others but to ourselvesRarely a day goes bywhenwedonrsquotmakeaprivatepromisethathoweverwellintentionedcommitsustotoovastacourseofactionStillwecontinuetooverindulgeintentongoingbackfor seconds (zero to ten)whenweknow that a single portionwill do (zero toone)

ldquoSettinggoalsforyourgameisanartThetrickisinsettingthemattherightlevelneithertoolownortoohighrdquo

--GregNorman

ThesolutionZerotooneWhetheryoursquoreplanningtospendmoretimewithyourchildrenexploreacareerchangereduceyourmonthlyexpensesinitiateanexerciseprogramstudyforamajorexamorlaunchanewbusinessitrsquoscriticaltokeep thecarvingknife closeathandAfter all a thickpieceofbread is farmorelikelytogetstuckinyourthroatthanadollop

Often insettingpersonalgoalswetrapourselvesbyusingcodewordslikeldquoeveryrdquoandldquoneverrdquo(ldquoIrsquomgoingtoworkouteverydayrdquoorldquoIrsquomnevergoingto

ordercakefordessertrdquo)OurirrepressibleurgetoleapfromldquozerototenrdquotoucheseverypartofourlivesItaffects

diamsOurrelationshipswhenwemovetooquickly

diamsOurfinancialliveswhenwebuyitemswecanrsquotafford

diamsOurworkliveswhenweassumetoomanytasksinanunboundedbidtobothpleaseandimpress

TheAnswer

ZerotooneWhenwesliceourgoalsintobite-sizedpiecesweovercomeoneoflifersquossupremehurdles--gettingstartedOurfirststepisalwaysthehardest--whetherwersquoresearchingforanewjoboranewmatefinishingatermpaperorabusinessplanThemostdifficultstepisalwaysthefirstoncetakenabodyinmotiondoestendtostayinmotion

ldquoAgoodbeginningmakesagoodendrdquo--EnglishProverb

Thinkingsmallhelpsusbegin(seemyfriendrsquoswonderfulstoryonthenextpage)ThinkingldquozerotoonerdquohelpsussetgoalsthatarerealisticandattainableAnditpavesthewayforsettingfollow-ongoalsfromtwotothreethenthreetofourWhenwe set goals incrementallywe leave ourselves room to growandroomtoslideIfwersquoresittingatlevelfiveandsomehowfailwehaveplentyofroomtobackslidetolevelfourorlevelthree

Butwhenwestartwithzerototen(ldquoIrsquomgoingtostartwalkingamileeverydayrdquo)andthenfailwetendtoslidebacktozero

ShockofShocksTheGoalSlicerWorks

TomyfriendsIofferedthefollowingchallengeselectapersonalgoal(Iaskedthemtochooseasimpleone) then try tocut it inhalf thenhalfagainTheideawastofindoutifcuttingagoalinhalf(orhalfagain)madeitmorepalatablemoredo-able

HerersquoswhatmyclosefriendNatEmeryhadtosay

ldquoGoal Clean my house by Thursday (Thursday is critical because Ihaveawalkthroughbyapotentialbuyerboyifthatdoesnrsquotgeneratesomequestionsyoursquorelosingyouredge)

ldquo1stSliceCleanhalfmyhousebyThursday(NoticeIdidnrsquotsliceittheother way Cleanmy house by Tuesday)OK Thatrsquos probablymorerealisticanyway

ldquo2nd SliceClean only the first floor But you canrsquot do just that Thewalkthroughremember

ldquo3rd Slice Clean only the Living RoomWait a minute You can domore than that (The voices of criticism and social awareness are veryloud)

ldquoI cannot do lessDoing less than thewhole house is looming largerandmoreurgentthanbeforeIstartedtheexerciseWhatiscausingthatIWILL do the entire house In fact I have just made two phone calls tosolicitextrahelpSowhatdidtheslicingdoIrsquomnotsureInthiscaseitdeepened the resolveWill it always I suspect it might A new twist tosettinggoalsandactuallymeetingthem

ldquoThanksSteverdquo

ThinkaboutitThinkaboutthelasttimeyousetagoalandafterfailingtoachieveitendedupdoingnothing

Thatrsquoswhatmakeszerototensoimpossibleitleaveslittleroomforretreatlittlemarginforerror

YouknowthefeelingItrsquosthatmomentwhenyoursquoreabouttostartthebillsclean the yard prepare a report start the laundry practice the piano or placepictures in the family album Inevitably the hardest part is ldquogetting startedrdquoThatrsquoswhatmakesRule18sovital

JustBegin

InitssimplestformRule18boilsdowntoasinglewordbeginWhenataskstands before us our greatest challenge is simply to start to commence toengageOurtendencyofcourseistostareatthemountaintopoverwhelmedbyits size and its slopeBut ifwe are tomake the ascent ifwe are to reach thecrestwemustfindawaytostartinsteadofstare

Theseare themoments tounsheathourknifeandstartslicing theseare themomentstoidentifyldquoreststopsrdquoonthetrailtomakeourascentmorepalatable

ldquoThoughnoonecangobackandmakeabrandnewstartanyonecanstartfromnowandmakeabrandnewendingrdquo

--CarlBard

WhyisldquozerotoonerdquosodifficultBecauseofouregothatever-sensitivepartofourpsychethatjumpsattheslightestprovocationHerersquosatypicalscenario

Yoursquovejustsetagoaltowalk30minutesadayfivedaysaweek(Irsquodlabelthis a ldquozero to tenrdquogoal)Days later after you realize yoursquoveover-commitedyou decide to dramatically revise your plan and begin instead with ldquozero toonerdquo Translation you decide to start with three minutes a day three days aweek

ldquoThreeminutesWhatareyoukiddingrdquo

Youregohasarrived thatever-familiar self-critical internalvoice thatbegsforattention

ldquoThreeminutesisridiculousWhatgoodwillthatdoWhatdifferencewillthatmakerdquo

ItrsquostimetotellyourcaptiousegotobackofftorelaxtojustlistenItrsquostimetoexplainthatthreeminutesadayachievestwofundamentalaims

1Itmovesyouoffofzeroand2Itcreatesanewpatternofbehavior

Three minutes does make a difference not just by creating a new modusoperandibutbybolsteringyouphysicallyandmentallyYouregowillbeslowtoagree(rememberitrsquosnotexactlyaworld-classlistener)butifitcanhearyouat

allreminditthatsuccessbreedssuccessandthatbythinkingsmallthinkingdo-ableyoursquoremovingforward

Some years ago I created a ldquozero to onerdquo goal that began with a singlepushupSureIlaughedbecauseasinglepushupseemedabsurdAndagainonday twowhen Iaddeda second I laughedagainafterallmyentireworkouthadjust lastedforfoursecondsButasthedayspressedonthereIwasdoingninepushupsondaynineand21onday21Whatstartedasacomicallysmallexercisehadbecomeinjustthreeweeksamajorpersonaltriumph

ldquoIfyouwanttogettherebeginitrsquosarulesounusuallysimplethatmostpeoplehaveimmensedifficultylearningitrdquo

--HughPrather

PleaseNoLaughing

So the next time you approach a task of drudgery think zero to one Firstidentify the challenge then start trimming in a bid tomake amountain lookmorelikeamolehillNojudgmentNoadmonitionAndpleasenolaughter

Insteadbekindtoyourself(Rule1)andclimbatacomfortablepaceTakethenextstepwhenyoursquorereadyOtherswillpushyoutoraceupthestairs--andmanywillchideyoufornotclimbingfasterIgnorethemResisttemptation

Thinkbite-sizedThinksmallThinkzerotoone

Challenge18AHowSharpIsYourKnife

WhenthemomentisrighttrythisThoughtExperiment

Step1SelectapersonalgoalTherersquosnoneedtowriteitdownjustselectitmentallyIfaspecificgoaldoesnrsquotcometomindfeelfreetocreateoneThesizeofthegoalisirrelevant

Step2Mentallyslicethegoalinhalf1Exampleyouplantocleanoutthegaragesoyouslicethegoalinhalfanddecidetocleanjustonesection

Step3SliceinhalfagainthenagainContinueslicingyourgoalinhalfuntilyoubegintoheartheharshvoiceofself-criticism that iswhenyour insidevoicecriesoutldquoYoucandomore thanthatyoucandobetterrdquoThatrsquoswhenyouknowthatyoursquovesliceditenoughtogetstarted

Example1Goaltopracticethepianofor40minutesadaySlice120minutes(ldquo20minutesyesIcandothatrdquo)Slice210minutes(ldquoThatrsquosnotverymuchrdquo)Slice35minutes(ldquoFiveminutesAreyoukiddingrdquo)

Example2Goaltowalktwomileseveryday(ldquoIcandothatthatrsquosonlyahalfhouradayIrsquolldoitrightafterworkmaybeRoewilljoinmerdquo)Slice1onemileaday(ldquoOKmaybetwomilesistoomuchIrsquolldoamileadayyesthatrsquosagoodstartrdquo)Slice2ahalfmileSlice 3 a quarter mile or four minutesday (ldquoOh come on just four minutes You must bekiddingYoucansparemorethanthatrdquo)SteeledtocontinueIsliceagainSlice4aneighthofamileortwominutesday(ldquoAreyouseriousIttakesmorethan2minutestotieyoursneakersThatrsquosridiculousyouslackerrdquo)

OKOKIyieldtotheinternalvoicesofcriticism

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeoflifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhenslicinggoalsinhalfwhendoesyourPGA(personalgoalanalyzer)becomeself-critical

ldquoMyPGAreachesthecriticalpointthemoreIslicemygoalAlthoughImustadmitIfeeltheinternalprocessofanalyzingthegoalandmyactionstowardachievingthegoalimmediately(itmustbemysalesorientationwhichisresultsdriven)

ldquoCase and point was exercising this week I just had to do it despite all the rationalization of otherldquoprioritiesrdquothatareonthatunendinglistOnceyoumakethedecisiontomoveforwardtowardachievingyourgoalthereisstrongpersonalsatisfactionThereisnoquestionthatestablishingaggressivegoalscanbeself-defeatingDeveloping a plan to achieve that goal needs to be part of the process I recently read aspeechfromtheCEOofCokeHestatedlsquoyesterdayishistorytomorrowisamysterythepresentisagiftrsquoIliketotreatallmygoalsasimmediatelyachievableUnfortunatelythisisunrealisticHoweveraslongasthereisaplananditisinmotionIcanfeelgratification

ldquoNowtimeforvacationMygoalistorelaxandenjoyrdquo--SheilaF

AuthorDoesyourPGAreachcriticalmassatanypointordoesitgraduallymovetoself-criticismInotherwordsisittypicallytwoslicesandoutoraretherecaseswhereyourPGAcanhandlefourslicesorevenfive

ldquoAsfarasmyPGAreachingacriticalpointIaminclinedtosaythatitwouldthatitis2-3slicesforself criticism to peak Iwill try to bemore cognizant in this area and bringmy findings to our lsquodinnersessionrsquordquo--SheilaF

ldquoI get disgusted more often by breaking patterns that I consider important than I do by my lack ofinitiativetostartnewonesStep1isimportantbutapproachavoidanceformeusuallycomesintheformapieceofcakewhenIamonadietAndsoonerorlaterIamgoingtoeatthatpieceofcakeSowhygoonthedietatleastuntilIfeelthatIhavethefortitudetooffendanicelittleoldladywithadishofcookiesinherhandIdonrsquotthinkthisanswersthequestionbutitrsquoswhereIamrdquo--CarlE

1NotemanygoalsdonrsquotlendthemselvestoslicingsopleaseselectonethatdoesForexampleagoaltoldquobecomeabetterfriendrdquomightbedifficult(thoughnotimpossible)tosliceinhalfwhileagoaltolearnanewrecipeeachmonthmightnot

WatchYourBeginningsldquoLetuswatchwellourbeginningsandresultswillmanagethemselvesrdquo--AlexanderClark

ToughestDistancetoCoverAjournalistonceposedthisquestiontoan85yearoldmarathonerwhohadrunracesaroundtheworldldquoWhatrsquosthetoughestdistancetocoverrdquo

AnticipatingthattherunnermightmentiontheHimalayasortheplainsofAfricaheinsteadpausedandansweredldquoThetoughestdistancetocoveristheeightfeetfrommybedtomysneakersonacoldwintryJanuarymorningbeforethesunrisesIfyoucancoverthatdistanceyoucandoanythingrdquo

Rule19

BeFirmYetFlexible

ldquoInbetweengoalsisathingcalledlifethathastobelivedandenjoyedrdquo

--SidCaesar

Howflexibleareyou

I donrsquotmean in the physical sense though I envy peoplewho have supplelimbs (likemywife fast becoming a yoga expert) Instead Irsquom talking aboutmental flexibility that elusive yet subtle quality that enhances our lives in amillionlittleways

ForyearsIequatedflexibilitywithweaknesswithvulnerabilityandlackofconviction(Irsquomamalesoyouunderstand)IpridedmyselfonstandingfirmnomattertheforumHowmisguided

ldquoLifeisarollercoasterTrytoeatalightlunchrdquo--DavidASchmaltz

TodayIviewfirmandflexasequals--ldquofirmrdquoisthemotivatingforcewhichhelps us reach our goalswhile ldquoflexrdquo is themoderating forcewhich helps usbalancelifepriorities

Whether wersquore trying to learn a new recipe to stop smoking to leave theofficeby5tospendmoretimewiththegrandchildrentoswitchjobstostartaworkout program or to sign up for dance lessons the Firm-Flex Continuum(FFC)isalwaysinplayahiddentraveleroneveryexcursion

TheFirm-FlexContinuum

Flexible0102030405060708090100Firm

Themessageissimplewemustconstantlybalanceourdesiretobefirm(ietopursueourgoal)withourneedtobeflexible(ie torelaxourpursuitwhenhigherprioritiesintervene)

And though the Firm-Flex Continuum applies to the full sweep of humaninteractionsfromrelationships(ldquoIshouldhavebeenalittlemoreflexibleinmyapproachrdquo) tocommitments(ldquoIshouldhavebeenatouchmorefirminsayingnordquo)itsgreatestserviceisinhelpingusreachourgoals

ldquoItisinevitablethatsomedefeatwillentereventhemostvictoriouslifeThehumanspiritisneverfinishedwhenitisdefeateditisfinishedwhenitsurrendersrdquo

--BenStein

The Firm-Flex Continuum comes into play after wersquove set our goal afterwersquovedeclaredour intentiontoourfriendsourspouseorourco-workersTheFirm-Flex Continuum helps us address the hardest part of the goal-settingprocess -- the follow-through Letrsquos be honest as difficult as itmay be to setgoalsthetruetestcomesafterwersquovesetthemThisiswhereRule19shines

Example1AHealthClubDebut

Rule19wasunveiledinthemostunlikelyofplaces--aneighborhoodhealthclub on a Concept I rowing machine I was sitting next to a woman (alsorowing)whenwebegantotalkaboutexerciseandcommitmentSoonenoughIposedthisscenario

Letrsquos say that you begin an exercise programwith the hope ofwalking 20minutes aday threedays aweekThemomentyouvoiceyourdecision yourcommitmentisfirm--yoursquoreprobablyupnear90ontheFirm-FlexContinuum(0=totalflex100=totalfirm)

Twoweeks later asyou evaluateyourprogress you rateyourself an ldquo85rdquoYouthinktoyourselfldquoitrsquosbeenagreatcoupleofweeksrdquo

But suddenly faster than you can say ldquospeedbumprdquo the tide turns -- yourbossasksyoutotakeovera troubledproject thedoggetsdeathlyillandyourfriendneedssupportasherrelationshipnearsthebreakingpointAlltooquicklytimebecomesyourmostpreciousresourceItrsquosnowimpossiblejusttodowhatyouhavetodo

Whatnow

ldquoYoudonrsquotdrownbyfallinginthewateryoudrownbystayingthererdquo

--EdwinLouisCole

TimetoflextimetoslidedownthescaleandsaytoyourselfldquoHeyIrsquovebeenreallyfirmaboutthisperhapsitrsquostimetobeatouchmoreflexiblerdquoYoudecidetoslidedowntoldquo30rdquocommitingtowalktwiceaweek10minuteseachtime

The key YOUrsquoRE STILL WALKING You didnrsquot quit And ascircumstanceschangeasyouknowtheywillyoursquollretaintheoptiontochargebackupthescalebacktowardfirm

Firm to flex flex to firm and back again This is the glory of the FFCallowing us themental freedom to relax our deadlineswithout having to fullysurrender

Example2VacationTime

Yoursquoresufferingunderthedictateofanewdietstrugglingtopushyourselfpastweek2The truth isyoursquovebeenquite firmdiligentlycataloguingyourfoodintakepassingupsecondsmorethanyoucaretorememberIfyouhadtoguessyoursquodrankyourselfanldquo80rdquoButnowadaybeforeyourvacationyoursquoreworriedthatyourdietisinjeopardy

Whatnow

Think flex Remind yourself that a slide down to ldquo30rdquo or ldquo20rdquo is quiteappropriate forvacationOnceback in thenestyoursquollhave time to firm itupThekeyisyoursquorestillonthedietyoursquorejustbeingflexible

Example3TheBedroom

ldquoSaturdayThisSaturdayrdquoYousaythewordsoutloudldquoIrsquomgoingtofinishpainting that bedroom this SaturdayrdquoYoursquove spentweeks gatheringmaterialsand prepping thewalls so yoursquore primedAnd Saturday appears a lock untilsuddenly you learn that your brother-in-law needs post-surgery support thisweekend

Thinkflex

ldquoNoticethedifferencebetweenwhathappenswhenamansaystohimselfIhavefailedthreetimesandwhathappenswhenhesaysIamafailurerdquo

--SIHayakawa

Firm to flex flex to firm and back again The trick is to never leave thecontinuum toneverabandon shipGoaheadand relocateyour tent justdonrsquotpack it up and take it home Too oftenwhen our resolvewaneswe ride thewave toldquo0rdquoneverpausing longenoughtocheck theviewfromldquo30rdquoldquo20rdquoorldquo10rdquo

Whatrsquoswrongwithstoppingatldquo30rdquoWhatrsquoswrongwithemployingatouchofflexibility

TheSupremeMotivator

InitsbrightestlighttheFFCisTheSupremeMotivatorhelpingusstayfixedonourgoalsAndinitspassionatemomentsFirm-FlexisTheUltimateSalvehelpingustemperfrustrationwithoutsurrender

NotlongafterIsharedthenotionofFirm-FlexwithmyrowingmateIbegantorealizethateverynotioneveryintentioneverygoalpossesseditsownFirm-Flex Continuum My desire to create a flower garden finish the holidayshopping build a new cabinet prepare a newly revised family budget -- eachcontained elements of firm and flex The challenge of course is to find thatcomfortablebalanceSoincreasinglyIbegantoposetwoquestions

Challenge19AWhileLyinginBed

Tomorrowmorningwhenyoursquore lying inbedcall tomindapersonalgoalandaskyourselfthissimplequestion

ldquoOntheFirm-FlexContinuumwheredoIsittodayrdquo

Onceyoufixyourspotaskyourselfthefollowing

ldquoInwhichdirectiondoIwishtoheadtoday--towardfirmortowardflexrdquo

Youjustmightbesurprisedatyouranswer

1OntheFirm-FlexContinuumwheredoIsittodayandequallyimportant

2TodayinwhichdirectiondoIwishtoheadrdquo

ThequestionswereliberatingbecausetheyallowedmethefreedomtomoveforwardandthefreedomtoletgoInwritingthisbookIprobablyusedRule19morethananysingleruleTimeandagainIwouldsetldquofirmrdquodeadlinesonlytofindthatlife--initsinimitableway--wouldgetinthewayAsmyfrustrationroseoveramisseddeadlineorachapterthatdemandedmoreresearchItriedtoldquoflexrdquo to ease off a bit and simply relax Not that Rule 19 dissolved all myworries It didnrsquot But it did help remind me that when pursuing goals ofsubstanceadoseofflexibilitygoesalongway

ldquoWecomeintothisworldheadfirstandgooutfeetfirstinbetweenitisallamatterofbalancerdquo

--PaulBoese

Rule19rsquosmessage is simpleallowyourself to ride freelyon theFirm-FlexContinuumandswitchdirectionsasneeded

WhenYourWillWanes

The reality is days or weeks or months after yoursquove set your goal yourresolve will weaken This is the moment for which Rule 19 was built -- theldquowaningmomentrdquoWhen your determination declineswhen yourwillwanesRule19willhelpyouperseverehelpyoustayengaged

ldquoOneofthesecretsoflifeistomakesteppingstonesoutofstumblingblocksrdquo

--JackPenn

Sowhenyourwillwanes craft anew scriptDonrsquot surrender or resign orquitjustflexAndremindyourselfthattheyrsquollbeplentyofopportunitiestoslidebacktowardldquofirmrdquowhenthemomentisright

Firmtoflexflextofirmandbackagain

BouncingBackldquoIdonrsquotmeasureamanrsquossuccessbyhowhighheclimbsbuthowhighhebounceswhenhehitsbottomrdquo

--GeorgeSPatton

QuittingTooSoonldquoManymenfailbecausetheyquittoosoonTheylosefaithwhenthesignsareagainstthemTheydonothavethecouragetoholdontokeepfightinginspiteofthatwhichseemsinsurmountableIfmoreofuswouldstrikeoutandattemptthelsquoimpossiblersquoweverysoonwouldfindthetruthofthatoldsayingthatnothingisimpossiblerdquo

--DrCEWelch

Moreonfirm-flexdiamsAppendixJldquoHowManyBumpsHaveYouHadTodayrdquo(p211)diamsAppendixKldquoAreYouaLightSwitchoraDimmerrdquo(p213)

Challenge19BldquoOuttoLunchBeBackinanHourrdquo

Too oftenwhen our goals go awrywe abandon them altogetherWestartanewdietstayonitforweeksthendropitlikeahotpotato(whichbythewayisnrsquotonthedietatall)

Why dowe react so hastilyWhy dowe decide to take a permanentvacationwhenwesimplycouldhaveplacedasigninthewindowthatreadldquoOuttoLunchBeBackinanHourrdquo

This is the lifebloodofRule19 takingasimplebreak--abreakfromgoalpursuit--withoutwaivingthewhiteflagLetrsquostakealookatatypicalgoal-settingcycletolearnhowwemightuseFirm-Flex

Stage1FromDesiretoGoalA goal begins with a notion a thought a whimWe mentally

contemplate a desire -- ie to travel to Europe to improve ourdancing skills to pursue a new job -- then begin the process offloatingtheideatovariouspartsofoursubconsciousThestrongestdesires takerootandsoonourmindrsquoseyecreatesan informalgoalstatementIfthedesirestrengthenswebeginmoreconcreteactivities-- we share the goal with a friend (verbal commitment) or jot itdown(writtencommitment)Excitementstartstobuild

Stage2GoalPursuitTheEarlyDaysThe first days go exceptionally well -- your commitment has

takenonalifeofitsownandyoursquorethrilledatyourlevelofenergyOntheFirm-FlexContinuumyoursquoresittingprettyatldquo90rdquo

Stage3CautionSpeedBumpsDowntheroad--beitdaysweeksormonths--thebumpsbegin

toappearperhapsfromworkafamilyillnessunanticipatedbillsortimes of conflict with a family member Make no mistake thebumpswillarriveAndeachbumpinitsownwaywillimpedeyourabilitytoreachyourpersonalgoal

Stage4BumpControl(EnterFirm-Flex)Thisisthecriticalstageingoalpursuit thestagewhere95of

our goals are abandoned How best to navigate the ldquobumpsrdquo ByremindingyourselfthatbumpsareinevitableandthatyouandyoualonecandelayyourgoalswithoutabandoningthemInshort itrsquostime to flex Insteadofwaiving thewhite flag (or throwing in thetowel)justflex

Stage5FirmtoFlexFlextoFirmandBackAgainIfyoursquovereachedStage5letmefirstoffermycongratulations--

yoursquoveobviouslypassedtheGPB(theGreatPsychologicalBarrier)Reaching Stage 5 means that yoursquove embraced reality that yourefusetoletsomeminorinterferencejeopardizeyourgoalsYousetyourdietandyoursquovebeengood reallygoodBut theholidaysarehere and relatives are visiting and the food on your neighborrsquoscoffee table tastes toogood toabstainYouenjoyBut insodoingyou remind yourself that today yoursquore simply being flexible and

thattomorrowasthedayunfoldsyoumightdecidetotraveltowardNorthtowardfirmFirmtoflexflextofirmandbackagain

AMentalPitStopThebeautyofRule19isthatitcreatesamentalpit-stop--atimeouta

pause from the relentlessdemandsofgoalpursuit Insteadofyielding totheinternalvoicethatsurrenders

ldquoItrsquostoohardrdquoldquoIdonrsquothavetimerdquoldquoThisisjusttoomuchtroublerdquo

YouhaveachoiceYoucanhangoutasignthatreads

StoreClosedndashLiquidationSale

oronethatsays

OuttoLunchndashBeBackinanHour

Savesomefriesforme

Rule20

SetGoalsNotExpectationsNottheproduct

ldquoExpectnothinglivefrugallyonsurpriserdquo--AliceWalker

Wheredoourexpectationscomefrom

Itrsquosnot as ifwewakeup in themorningandaskourselves ldquoHmmmwhatexpectationsshouldIhavetodayrdquoImaginesittingatthekitchentablepenandpadinhandandjottingdownalistofexpectationsfortheyearaheadSoundscrazyno

Goals of course are different -- we consciously set them We set themprivately with our thoughts and publicly with our tongues Every time wecreate a personal goal -- to build a colorful garden lower our handicapredecorate loseweight or sign up for tennis lessons --we do so consciouslywithforethoughtandintention

ldquoIcanteachanybodyhowtogetwhattheywantoutoflifeTheproblemisthatIcanrsquotfindanybodywhocantellmewhattheywantrdquo

--MarkTwain

Not so with expectations Expectations simply appear no forethought noplanningThinkaboutitwhenwasthelasttimethatyouattendedaseminaronldquoSetting Expectationsrdquo Irsquom sure that itrsquos been a while making it ever morequestionablewhyweallowexpectationstosteerourshipWhyisthat

Expectations are thenatural byproduct of the goal-setting process or so itseems Our conscious mind sets a goal and BOOM our subconsciousimmediatelycreatesaparallelmatchingexpectationIsupposeonecouldarguethatexpectationsareamotivatingforcethathavingaggressiveexpectationshelpusreachourgoal

IbegtodifferIbelievethatexpectationsarethescourgeofourpsychologicalexistencethattheyinterferewithourclimbthattheydiscourageanddeflateusraisingfalsehopesandpaintingunflatteringpictures

Letrsquosbedonewiththem

ldquoDecidewhatyouwantdecidewhatyouarewillingtoexchangeforitEstablishyourprioritiesandgotoworkrdquo

--HLHunt

Expectationsarelikeunwantedguests--theyarriveatyourpartyuninvitedand unannounced They consume vast quantities of food and stay forunreasonablelengthsoftimeAndwhenyouaskthemtoleaveinacordialandcongenialtonetheysimplyrefuse

Expectationsaretheinvisible--somewouldsayinsidious--partofthegoal-settingprocessWedonrsquotconsciouslycreatethemyettheirinevitablepresenceshapesourexperienceanddominatesourthoughtsIsitpossibletocreategoalswithoutexpectations

Try this 60-second thought experiment Place the book aside for amomentandcreateapersonalgoal--somethingsmallsomethingmodestAfterthegoalis set pause for 15 seconds and ask yourself whether your mind hasunconsciouslycreatedaparallelexpectationGoaheadwersquollwait

OurConstantCompanions

Like it or not expectations are our constant companions partners in everygoal and every endeavor They give voice to our hopes (ldquoMy game will bestrongerafterItakesomelessonsrdquo)andvoicetoourfears(ldquoIdonrsquotexpecttogetthejobrdquo)

SettingGoalsforOurFriends

ItrsquosacrazynotionButconsiderthisisitpossibletohavegoalswithoutexpectations

Orexpectationswithoutgoals

Whenwedealwithourselvesweusuallyhaveboth--wesetagoalandthen ina flashanexpectationcomes to lifeButwhenwedealwithourfriendsthereareonlyexpectationsnogoalstoconsider(thoughconsiderforamomenthowdifferentlifewouldbeifwesetgoalsforourfriends)

Which leads to our fundamental question if itrsquos possible to haveexpectationswithoutgoals(aswithourfriends)isitpossibletohavegoalswithoutexpectations

Whetherwersquore engaged in a serious relationship sipping a cup of hot teahoppingacabtotheairportortakingourchildrsquostemperaturetocheckforfeverexpectationsenvelopeourthoughtsIexpectmyfriendtobemoresupportiveIexpectthechamomileteatohaveasweetertasteIexpectlighttrafficonthewaytotheairportIexpectthethermometertobeworking

ldquoIrsquomnotinthisworldtoliveuptoyourexpectationsandyoursquorenotinthisworldtoliveuptominerdquo

--FrederickPerls

AttimesourexpectationsareeasilyknownandfreelyarticulatedButoftenwersquoreunawarethattheyexistOftenitrsquosnotuntilthemomenthaspassedthatwerealizeourexpectationwas thecauseofour irritationFewwoulddispute thatourliveswouldbehappierifwecouldcastasideourexpectationsWherebettertostartthanwithourgoals

Whether our goal is to nab the next contract spend more time with ourchildrenorfinishcleaningthekitchenby7orsquoclockourexpectations--notourgoals -- shapeour thoughts our stateofmind It doesnrsquot have tobe thatway

Insteadletrsquosbuildamentalviewfinderthatignoresexpectationsthatseesonlygoalsandthestepsneededtoreachthem

ExpectationsservenopurposetheysimplydelayanddistractusandinhibitourabilitytomeetourgoalsSobegonewiththemLetrsquosuseourprivatetimetoprepareforthechallengesahead

PurgeBabyPurge

Rule 20rsquosmissive is simple eradicate your expectations and free yourselfHowbesttoshedTrythesesimpletips

ldquoYouareaproductofyourenvironmentSochoosetheenvironmentthatwillbestdevelopyoutowardyourobjectiveAnalyzeyourlifeintermsofitsenvironmentArethethingsaroundyouhelpingyoutowardsuccess--oraretheyholdingyoubackrdquo

--WClementStone

Tip1Acknowledge(OpenYourEyes)

Acknowledgethereality--thatgoalsandexpectationstypicallyareco-dependent that itrsquosnearlyimpossibletohaveapersonalgoalwithoutanaccompanying expectation Donrsquot waste your time trying to convinceyourselfthatyoudonrsquothaveexpectations(aboutwheretherelationshipisgoingaboutwhetheryoursquollreceivethepromotion)Justacknowledgethattheexpectationisthere

Tip2Understand(OpenYourEars)

Examineyourexpectations take time to learnabout themSoonafteryousetagoalaskyourselfthesesimplequestionsWhatdoIexpectwillhappenWhat am Ibasingmyexpectationon Is it realisticornotTowhatdegreehasmyexpectationbeeninfluencedbyrelativesfriendsandassociates

WhereDoOurExpectationsComeFrom

Fromourfamily

OurfriendsOurteachersOurneighborsTVscriptwritersPlaywrightsandpundits

One can safely assume that expectations evolve from a blend of ourexperiences -- what we see and hear and perceive -- and our brainrsquoschemistrythatistheneuralconnectionsthatmakeuswhoweare

Theprocessmightbeassimpleas1weperceiveanexternalevent2ourbraininterprets itand3ourbrainstoresthis informationforldquorecallrdquowhen forming judgments or making decisions The question I bid youexploreisldquoIntheworldofexpectationstowhatdegreeareweinfluencedbyourenvironmentbytheopinionsandattitudesofthosewithwhomweinteractrdquo

Tip3Jettison(PutThoseArmsinMotion)

Purge babypurge Itrsquos time topurgeyour systemof those cripplingexpectationsButbepatientbecausechangetakestime(ahRule20evenworks on itself -- itrsquos best not to have expectations about eliminatingthem)Butchange ispossible ifonlywe take the time tobecomemoreawareofwhatgoesoninsideourhead

ldquoOurdesiresalwaysdisappointusforthoughwemeetwithsomethingthatgivesussatisfactionyetitneverthoroughlyanswersourexpectationrdquo

--FrancoisDeLaRochefoucauld

Intruthourchallengeisnrsquotsomuchtoeliminateourexpectationsastomovepastthemtore-channelourenergyintoactionstepstoreachourgoalLetrsquosbehonest

expectationsdonrsquothelpussharplydefineourgoals--ourabilitytofocusdoesthat

expectationsdonrsquothelpuspursueourgoals--ourabilitytopersistdoesthatand

expectationsdonrsquothelpusadjustinmid-stream--ourflexibilitydoesthat

Sosetgoalsnotexpectations

Moreonexpectationsvsgoals

AppendixLldquoWeHaveVeryHighExpectationsofourStudentsrdquo(p215)

TheFinalRule

Rule21

QuestionAllRules

ldquoIfyouobeyalltherulesyoumissallthefunrdquo--KatherineHepburn

When I askedmydaughterMelyssa if she remembersRule21 sheusuallysmilesandsaysldquoSureIrememberRule21IsnrsquotthatlsquoBreakallRulesrsquo rdquoShewas19atthetimesoyouunderstand

ThoughMelyssawasbeingplayfulakintotheruleitselfsheandhersistersrarely miss an opportunity to dust off Rule 21 and take it out for a spinNaturallywetheparentsarethespin-ees

Rulesareanaturalbattlegroundbetweenparentandchildbecausetheypittheparentrsquosbasicinstincttoprotect(ldquoInbedby9rdquo)againstthechildrsquosnaturaldesireto rebel (ldquoJust one more showrdquo) But Rule 21 applies to far more thanparentingandteenagerebellionittoucheseverycornerofourlives

ldquoTherearenoexceptionstotherulethateverybodylikestobeanexceptiontotherulerdquo

--CharlesOsgood

We have rules for romance and rules of the sea we have house rules andzoningrulesrulesofetiquetteandrulesoftheroad--nottomentiongamerules(plentyof those)andgoldenrulesRulesfollowustothekitchen(ldquonosnacksbefore dinner timerdquo) not to mention the classroom (raise your hand beforespeaking1)

LetrsquosfaceitHumanbeingsareincessantrulemakerscreatingrulestoorderour lives and inject a measure of stability in an overly complex world No

institutiondoes thisbetter than the federalgovernmentwhicheachyeardraftsthousandsof rules tocodifyour laws(yearsago the IRSalonehadmore than700 tax rules under development) But rulemaking isnrsquot just the province oflawmakers Individuals families corporations and religious groups craft athousandlittlerulestoguideoureverystepoureveryaction

QldquoWhycanrsquotIreturnthisforacashrefundrdquoAldquoIrsquomsorryMadamthatrsquosjustourpolicyrdquo

ForgivemebutIneedtoknowwhy--whyisthispolicystillinplaceDoesitstillapplyDoesitstillmakesense

ldquoAbsolutelyspeakingDountoothersasyouwouldthattheyshoulddountoyouisbynomeansagoldenrulebutthebestofcurrentsilverAnhonestmanwouldhavebutlittleoccasionforitItisgoldennottohaveanyruleatallinsuchacaserdquo

--HenryDavidThoreau

ChallengeEarlyChallengeOften

Rule21encouragesustochallengeeveryruleboththosewecreateandthosewe encounter Our final rule turns an age-old adage ldquoRules are made to bebrokenrdquointoaone-wordmaxim

ldquoChallengerdquo

Rule21urgesustobothaskthequestionand listenpatientlytotheanswerBydoingsowersquollbeinbetterpositiontochallengetheruleButunlessweaskwhywerisklettingimpulsivitynotintellectguideouractionsRulesBeyondReason

Few institutions including families can say that they house no antiquatedrulesEvery community -- that is every community of humanbeings -- ownsrulesbeyondreasonForexample

bullGirlsarenrsquotsupposedtocallboysfordatesbullThedoctordoesnrsquotadjustthebillifyoursquorewaitingforanhourbullThecatalogcompanywonrsquotconsideranordereditemldquolostrdquountilsixweeks

havepassed

bullYoursquorerequiredtowearacollaredshirtonmostgolfcoursesbutthequalityoftheshirtdoesnrsquotmatteritsimplyhastohaveacollar

ldquoNostatementshouldbebelievedbecauseitismadebyanauthorityrdquo

--HansReichenbach

Rules beyond reason My good friend Vicki Sullivan shares one of herfavorites

ldquoMy favorite sermon was delivered by one of the priests at St JohnNeumannonthisverysubjectrulesofreligionthatareblindlyobeyeddiehard but once they do you questionwhy theywere ever importantHecited several examples but my favorite by far was the rule that awomanrsquos head must be covered before entering the church This wasabolished(orwhatevertheydotocancelreligiousrules)manyyearsagobutherememberswomengoingtogreatlengthstocovertheirheadswithany available tissue scarf handkerchief etc if they had forgotten theirlittlelacepocketmantilla(ordoilyaswefondlycalledit)HesaidhehadseenitallbutthewomanthatwontheawardforingenuityinadesperatemomentwasthewomanwhodashedintomassatthelastmomentwearinganemptypackofMarlbororsquosbobby-pinnedtothetopofherheadrdquo

Theproblem it seems is not thatwehave antiquated rules but thatwe sooftenfailtotestthem

ParentalSurvivalTips

TypicalofallparentsRoeandIwereoftenchallengedonhouserules(egcurfewsdrivingrestrictions)andourparentalsurvivalwaslinkedtotwowords-- health and safety When our teenage crew asked ldquoWhyrdquo we answeredldquoHealthandSafetyrdquo

Forthemostpart theanswerseemedtosatisfybecauseourdaughterscametounderstandthereasonsunderpinningourhouserulesandthevaluesthattheypromote Not that they willingly agreed -- they often didnrsquot -- but they didembracethelogicandatsomelevelfounditcomfortingtoknowthatwecarePeriodicallyofcoursethemessagewaslostinaseriesofverbalbattleslinkedto power and control But when a parent sets an evening curfew theyrsquore

promoting safetyAndwhen they urge ldquolights outrdquo theyrsquore promoting healthAndsowithamillionminorurgingsinthewordsbetweenparentandchild

ldquoNothingstrengthensauthoritysomuchassilencerdquo--CharlesDeGaulle

Tobecertainparentssetrulesthatgobeyondhealthandsafety--egldquonoplaytimebeforechoresarefinishedrdquoorldquohomeworkfinishedbeforedinnerrdquo --and these bear right to legitimate challenge So too in themarketplacewherecountless policies -- eg no carry-over of vacation time -- stand ready forchallengeThisistheprovinceofRule21

PlayingBytheRules

SothenexttimethatyoursquoretoldtoplaybytherulesaskforacopyofthemAnd thenext time thatyou realize thatyourown rule is flawedgoaheadandchangeitevenifyoucreateditamomentago

ButrememberWhenyoudecidetochallengearulekeepRule12(BeKindToOthers)closeathandbecauseahostilechallengeinevitablyleadstoahostileresponse

SochallengeearlyandoftenButdosowithcompassionandgrace

Yoursquolllivelonger

DotheWrongThingldquoWhengreatoperasdotouchdirectlyontheproblemofhowtolivetheadvicetheygiveisrarelydidacticandneverobviousTakeforexampleMozartrsquosCosiFanTutteandBrittenrsquosBillyBuddOnthesurfacethesetwooperaswouldseemtohavelittleincommonOneisaquicksilvercomedyofmannerstheotherapitch-blacktragedyconstructedonagrandscaleButbothhavealsquomoralrsquo--thoughnotthekindyoursquorelikelytofindinAesop--andwhatrsquosmorethemoralsareidenticalifyouwanttoleadahappylifebepreparedtobreakafewrulesrdquo--advicefromTerryTeachoutwriterforOperaNewsinapiecehecraftedtitledldquoDotheWrong

Thingrdquo

TheAuthorrsquosFriendsShareTheirThoughtsIn a bid to learn how others think the author assembled a panel of 30friends(psychologistsandsocialworkersamongthem)toanswersomeof

lifersquosmostpenetratingquestionsExcerptsoftheiranswersappearbelow

TheauthoraskedhisfriendsWhatrulesmakenosense

[AuthorrsquosNoteInadditiontotheabovequeryIaskedmyfriendstooffertheirownldquogoldenrulerdquoHerersquoswhattheyhadtosay]

ldquoRulesthatdonrsquotmakesenseGirlsarenrsquotsupposedtocallboysfordatesrdquo--IleneF

ldquoTheGoldenRuleWhoeverhas theGoldRulesThinkabout it then smile then thinkaboutitrdquo--JerryS

ldquoIhavesomestrongfeelingsaboutrulesIdonrsquotlikethewordinsomecasesalthoughIknowrulesarenecessary and welcome in many situations However rules may need to be broken and considerationshouldbegiventothosesituationsinwhichnotbreakingtherulemayhavemoresevereconsequencesthanbreakingitalthoughIrealizeitdependsonhowyoulookatthings

ldquoTheConstitutioncontains someof themost important rulesofallbut theyrsquorenotcalledRULES InFairfax County Schools we have a handbook of Student Responsibilities and Rights I like the wordlsquoresponsibilityrsquo far better than lsquorulersquo when it comes to discipline since lsquorulersquo implies blind complianceratherthantheconsciousassumptionofresponsibility

ldquoWhen teachers talk about class lsquorulesrsquo I prefer to call them lsquocircumstances that are necessary foreveryonetolearnandbesafersquowhichseemsmorepositiveandconducivetobuildingalearningcommunityForexampleinsteadofhavingarulelsquoDonrsquotinterruptwhilesomeoneistalkingrsquoIlikelsquoShowrespectbylisteningtoothersastheyaretalkingandexpectthemtodothesamersquoIfweunderstandWHYthisruleorexpectation is inplacewearemorelikelytolsquofollowtherulersquoorcomplywiththeexpectationor(evenbetter)assumetheresponsibilityAndweneedtounderstandthatourcooperationisessentialtobuildingaproductivelearningenvironment

ldquoIhaveexperiencedmanysituationsinwhichtherulesseemedbureaucraticandnotpurposefulJustthismorningIcalledadepartmentstoretoinquireaboutanitemthatIhadorderedbyphone(tosavetime)Ithasnotarrivedafter4weeksalthoughIwastoldatthetimeoftheorderthatitwouldtake2-3weeksIwastoldthismorningthatthelsquorulersquoisthatitwillnotbereordereduntil6weeksfromthetimeoftheorderandifitisreordereditwilldefinitelycomein2weeksIgotthefeelingthatthepersonIspoketowasmoreconcerned(andsatisfied)withfollowingtherulesthaninmakingcustomershappyWhyisshethereinthefirstplacerdquo-MarleyC

1My friend and educatorMarley Casagrande shares these insightful words about class rules ldquoWhenteachers talkabout class lsquorulesrsquo Iprefer to call them lsquocircumstances thatarenecessary for everyone tolearn and be safersquo which seems more positive and conducive to building a learning community Forexample instead of having a rule lsquoDonrsquot interrupt while someone is talkingrsquo I like lsquoShow respect bylisteningtoothersastheyaretalkingandexpectthemtodothesamersquo rdquo

Appendices

AppendixA

TreatYourself

ldquoWhenyourecoverordiscoversomethingthatnourishesyoursoulandbringsjoycareenoughaboutyourselftomakeroomforitinyourliferdquo

--JeanShinodaBolen

StoppunishingyourselfStopbeingsocriticalsointolerantLightenupItrsquostimetostarttreatingyourselfwellandoneofthebeststrategiesfordoingsoistogiveyourselftreats--earlyandoften

AuthorsGillianButler andTonyHope articulate this strategy in their bookManaging Your Mind1 insisting that ldquothe ability to give yourself treats andrewards is one of the basic strategies for improving mental fitness Thewonderful thing about treats is that they can give pleasure well beyond whatwouldseempossibleThesecret is tochoose theright treats foryouOncewearegrown-uplifecanbecomesofullofchoresbothathomeandatworkthatitiseasytogetboggeddowninroutineandforgetpleasure Itiswhenlifersquosproblems are getting on top of you that it becomes particularly important torewardyourselfrdquo

ButlerandHopeexplainthatgivingyourselftreatsldquoisaskillthatneedsto be developed The first step is to give yourself permission to have treatsTreatsbringpleasureandpleasureisworthhavingpurelybecauseitmakesyoufeel goodBut treating yourselfwill also enable you to accomplishmore andenableyoutochangeinwaysthatarerightforyouGivingyourselftreatsistherightwaytotreatyourselfrdquo

Ourauthorsprescribea3-stepsystemforldquotreatingrdquoourselves

Step1PicktheTreatsthatWorkforYouStep2MakeYourSystemWorktoYourAdvantageandStep3AvoidthePunishmentTrap

Sowithout delay why not treat yourself to Butler andHopersquos vision Itrsquosguaranteedtobringpleasureintoyourlife

Step1--PicktheTreatsthatWorkForYou

ButlerandHopeexplainldquoThinkabout things thatyouenjoy thatgiveyoupleasure thatmakeyou laughorhelpyou torelaxThinkofsmall things likespending an extra few minutes over breakfast and big things like taking aholidayThinkofthingsyoucouldbuynoworsaveupforandgetlaterthingsthat you could do for yourself and things you could say to yourself thingsinvolvingothersandthingsforyourselfaloneTryandmakealistof20thingsThelongerthelistthebetterrdquo

Step2--MakeYourTreatSystemWorkToYourAdvantage

ButlerandHopersquosformulaissix-fold

ldquo1GetthetimingrightTreatsworkbestwhentheycomequicklyafterthespecificgoalImmediatelyafterforcingyourselftosortouttheunpaidbillsgiveyourselfa treat Ifyou treatyourself first thebillswillbeevenharder to faceandifyoudelaythetreatwhenyouhavepaidthebillstheconnectionbetweenthetwowillbelost

ldquo2Treatyourself oftenEveryonewouldbenefit fromadaily treat smallpleasuresmakelifeeasierandmorepleasurableButmakesurethatyoudonotuse treats which fail to satisfy If rewards like shopping or having anothercigarettedrinkordoughnutonlyperpetuatethesearchforpleasureormakeyoufeelbetteror less lonelyonlybriefly theymaybethewrongkindsof treatforyou

ldquo3SavingupandcashinginYoumaywanttosaveupforabigtreatlikeanewpieceofsportsequipmentoranitemofclothingoradayrsquosoutingIfsogiveyourself tokens towardwhatyouwantDecidehowmany it isworth (forexampleyoucouldgooutforamealwhenyouhaveearned20ldquotokensrdquo)and

useatickinyourdiaryasthemarkerofwhenyouhaveearnedatokenAsyoucollectmoreticksyoucanseehowwellyouaredoing

SomeIdeasforTreatsampRewards

ButlerampHopeofferahostoftreatsandrewardsforeverystyleTakealookandfindoneortwothatnourishyoursoul

diamsldquoThingstoeatordrinkforexamplehavingachocolatebiscuitaglassofwineyourfavoritemealacupoftea

diams ldquoActivities for example taking a walk watching TV or a videoplanninganoutingenjoyingahobbydoingapuzzleorthecrosswordplaying bridge poker or your favorite game of cards with friendsgardeninggoingtoarestaurantfordinner

diamsldquoRelaxationsforexamplelisteningtomusictakingalongbathcallingafriendreadinganovelormagazinesittingbythefire

diamsldquoTreatsforexamplebuyingabunchofflowersorabarofscentedsoapplanningatriptothetheaterbuyinganewpieceofclothinggettinguplate

diamsldquoTime forexample10minutesonyourownamid-morningbreakaproperlunchhourtimetothinkaweekendbreakaholiday

diamsldquoExerciseforexamplejoiningthelocalgymtakinganexerciseclassgoingforaswimwalkingthedog

diamsldquoSelf-talkforexamplelsquoIrsquomdoingfinersquolsquoIrsquomreallypleasedwithrsquolsquoWelldonersquolsquoYoucanmakeitrsquolsquoYoudeserveabreakrsquo

diamsldquoSettinglimitsforexamplenumberofchoresbedtimeatimetostopworkdemandsmadebyothers

diamsldquoOtherpeopleforexamplechattingbyphonewithorvisitingafriendorrelativehavingalonglunchwithanoldfriendrdquo

ldquo4GiveyourselfvarietyYoumightgetboredwith thesametreat justaswithanythingelseandthenitlosesitspowertoencourageLikeadietofpurechocolateitcouldloseitsappealentirelySoupdateyourtreatsystemfromtimeto time remembering that different things feel like treats at different timesGoingforalongwalkmaybeyourideaoffuninthesummerbutinthewinteryoumightprefertowatchTVYoumaynotvaluepeaceandquietasmuchat25(whenbeingonyourownmightfeelmorelikeapunishmentthanareward)as

youdoat35whenthethoughtofafewmomentstoyourselfcanfeellikepureluxuryOrthechallengethatyoumightenjoyat50(travelingonyourown)mayfeeloverwhelmingat19

ldquo5GiveyourselfabreakNotdoingoneofthechoreswhenyouarewornout can feel good even though you know youwill have to do it later AllowyourselfsuchbreaksandrememberthatachangecanbeasgoodasarestifyouneedonebadlyItmightfeelbettertoswapchoreswithsomeoneelsefromtimetotime

ldquo6Turn routinepleasures into effective rewards Leaving all the thingsyouhatedoingtothelastislikecreatingaquagmiretostrugglethroughlater--probablywhenyourenergyandenthusiasmareatalowebbForexampleifyouhave a coffee break every morning this will feel more enjoyable and workbetterasarewardifyoudoonehatefultaskbeforeitratherthanafterrdquo

Step3--AvoidthePunishmentTrap

FinallyButlerandHopeteachushowtoavoidthepunishmenttrapldquoDonotmakeavirtueoutofbeingamartyrDonot fall into the trapof servingotherpeoplersquosneedssomuchattheexpenseofyourownthatyoucarrythesacrificetoo far Overburdening yourself lsquofor the sake of othersrsquo treating yourselfunfairly makes others feel guilty and can become an undeclared way ofpunishing them Saying lsquodonrsquot worry I can managersquo when you really meanquite the opposite punishes both you and others In the long run everyone isworse off and you may be building up resentment within yourself that willeventuallyburstoutinangerorpushinonyouasdepressionBeatingyourheadagainstabrickwallisanotherversionofthesamethingItfeelsgoodwhenyoustopbeatingyourselfbutifthisisyouronlyrewardfortacklingthebrickwallthenpersistinginpunishingyourselfispointlessrdquo

1InformationinthisappendixisdrawnfromButlerampHopersquosbookldquoManagingYourMindTheMentalFitnessGuiderdquopublishedbyOxfordUniversityPressPermissiontoreprintwasgrantedbyUnitedAgentsontheauthorsrsquobehalf

AppendixB

LearningtoPause

ldquoThesecretofyourfutureishiddeninyourdailyroutinerdquo

--MikeMurdock

Howmany times adaydoyou shift gearsHowmany times adaydoyoutransitionfromoneactivitytoanother

Isis50100200Nowimagineifyoulearnedtopausetrulypauseduringeachofthesetransitionalmoments

Author Hugh Prather1 instructs us to pause during lifersquos ldquonatural stoppingpointsrdquo --momentswhenourmind shifts its attention fromoneactivity to thenextExplainsPrather

ldquoTherearemanytimes--farmorethanarerecognizedatfirst--whenwegetsocaughtupin thedayrsquosproblemsandevents thatonlybypausingand intentionallystillingour thoughtswillourawarenessexpandenoughtotakeinallthewayswearelimitingouroptionsTosolvelifersquoslittleproblemsaswellasmostofthebigonesthefirstexperienceweneedistoseewhathappenswhenthebumpingstopsrdquo

Pratherrsquoscautionarynote

ldquoManypeoplethinktheyalreadyknowthebenefitsofpausingbutunlessthispracticehasbecomeassecondnatureasbreathingtheyhavenotyetenjoyedthebenefitssufficientlyrdquo

HerethenisPratherrsquostwo-stepapproachtopausing

Step1istonoticethatthedaycomesinsegmentsandStep2istopause(justamomentor two)duringwhat theseldquotransitionalperiodsrdquoPrathereloquently

explains

ldquoNotice that the day comes in segmentswith little beginnings and endings to eachAlsonoticethatthemindrefocuseswitheachchangeofbodilyactivityThisistruewhetherornotwe finish a task Our sense of completion varies with our sense of expectation HoweverthoroughorincompleteweassessoureffortstobethedaystillproceedsasachainofeventsratherthanasacontinuousstreamOurmindmakesabrieftransitionoradjustmentingoingfromoneactivitytoanotherfromsleependingtowakingupfrommakingthebedtogettingdressed from getting dressed to eating breakfast and so forth Notice too that there is anatural stopping point during this instant when the mind is shifting gears It is lsquonaturalrsquobecause if donehappily it facilitatesand smoothes this shift aswell asprovidesmanyotherpleasantandmorelastingbenefits

ldquoTotakeadvantageofthesetransitionalperiodsallthatrsquosnecessaryistonoticethemthenpauseandcalmthemindforafewsecondsUsuallyitrsquoseasiertosettlethemindwhenthebodyisstillWecanquietlystandwhereweareorperhapssitamomentwithoureyesclosedOnlyaninstantortwoisneeded

ldquoWewantasenseofthemindslowingandsettlingdownsomewhatlikecomingtoastopatanintersectionandallowingthecarrsquosenginetoidleforamomentWelettheminddrifteasilyandhappilyWeavoidpursuinganyonethoughtSomeindividualsliketolistenpeacefullytothesoundsaroundthemOthersprefertobecomeawareoftheirbreathingSomeliketorepeatcalmingwordssuchaslsquoMymindisquietIamstillnowrsquoAnywayofpausingisfineprovideditdoesnrsquotaddasenseofburdenordutyrdquo

1PratherisauthorofldquoHowtoLiveintheWorldandStillBeHappyrdquo

Material in Appendix B is excerpted from the book HOW TO LIVE IN THEWORLD AND STILL BEHAPPYcopy2002HughPratherwithpermission fromRedWheelWeiserLLCNewburyportMAandSanFranciscoCAwwwredwheelweisercom

AppendixC

TooManyBadHabitsStartShoveling

ldquoThemoredeeplythepathisetchedthemoreitisusedandthemoreitisusedthemoredeeplyitisetchedrdquo

--JoCoudert

Imaginethatyourhabits(goodorbad)arelikeholesintheearthEachtimethatanewhabit iscreatedanewholebegins togrowAndasyearspassandmoreandmoregroundisunearthedthebottomoftheholeisnearlyimpossibletosee

We acquire habits for a panopoly of reasons -- to make friends (egsmoking)reduceanxiety(egdrinking)bringcomfort(egover-eating)andsatisfyegos (eg talkingendlesslyaboutourselves)Sometimesourhabitsarephysical (eg picking our nails) and sometimes theyrsquore more cerebral (egjudgingourfriends)Butnomatterthesourcehabitsaredifficulttochange

Thatrsquoswhyyoursquollneedsomespecialequipment(perhapsashovelandanewpair of gloves) If habits are like holes in the ground the bestway to changethemistostartpitchingfreshdirtintotheholeKeepinmindofcoursethatitmighttakeawhiletofilluptheholeButuntilyoursquovefilleditcompletelywithenoughfreshearthtosmooththingsoverthehabitwillliveon

Forthemostpartwehavecontroloverhowlongourhabitspersistafterallwe can choose to start pitching fresh dirt There are times of course whennatural forceswilladdordetract --awindstormmightassistusastrongrainmightslowourflightButregardlessofoutsideforceswearelargelyincontrolItrsquossimplyamatterofhowoftenwedecidetotakeouttheshovel

At times we consciously decide when to fill the hole (ie eliminate badhabits) andwhen to dig (ie create new ones) Butmore often than not theholesinourlivessimplyappearwithoutagreatdealofforethoughtorintent

Whynotcombinethetwo

Indeedexpertsmaintainthatthebestwaytoarrestanoldhabitistoreplaceitwith a new one Explains Dr Pat Hudson author and psychotherapistldquoSubstitute something that you will feel good about for the old habit Forexampleiftheoldhabitwasbitingyournailseverytimeyoustarttowardsyourmouthwith your hand caress your nailswith your thumbWith smoking youmight consult your doctor for nicorettes gum or a patch to help you throughquittingAfter a few days the nicotine addiction is usually gone and the onlythingyoumustdealwiththenisalltheassociationsyouhadwiththehabitrdquo

Linkingnewhabitstooldonescertainlyseemsefficient--afterallwhenwestartdiggingthedirtforournewhabitwecanusethissameearthtofillinouroldoneButlifedoesnrsquotalwayspresentsuchconvenientopportunitieswhichiswhythebulkoftheself-helpliteraturefocusesongettingridofourbadhabits

Creating new habits of course can be a disappointing enterprisewhich iswhyyoursquollenjoythisplayfulpostbyLeoBabautaofzenhabitsnetwhotellsuswhatnottodowhencreatingnewhabits

HowtoFailatHabitsbyLeoBabauta

ldquoI failed at creating new habits repeatedly Herersquos what I did andwhatmostpeoplealsodo

ldquo1TakeonmultiplehabitsatonceWehavelotsofthingswewanttochangesowetrytochangethemallatonceOfcoursethisspreadsourfocusandenergythinsothatwecanrsquotgiveourentirefocustoanyonehabitHabits are hard to change and spreading yourself thin is agoodwaytomakesureyoufail

ldquo2Biteoffmore thanyoucanchewWhetheryoudoonehabitormanyatatimetrytodoasmuchwitheachhabitaspossiblesothatittakesupalotofenergyandseemsreallyhardDonrsquotrunfor5minutestry doing 30 That way itrsquoll be a big chunk of your day that will get

pushedtotomorrowwhenotherurgentthingscomeupitwilltakealotof your physical and mental energy and itrsquoll be something you dreaddoingbecauseitrsquossodifficultDonrsquotmeditatefor5minutesmeditatefor60Do90minutesofyogaChangeyourentiredietallatonceTheseareexcellentwaystofail

ldquo3 Tackle habits you donrsquot enjoy Because habits should besomethingyoudo formoralreasonsmdashtheyrsquoregood foryouAndso itdoesnrsquot matter if you hate them and if you dread doing them afterawhile because yoursquore going to be disciplined That works extremelyseldomlysoitrsquosagreatstrategy

ldquo4Keep it a secretDonrsquot tell anyone yoursquore changing your habitThatwayifyoumessupitwonrsquotbeembarrassingThismeansthatyousecretlythinkyoursquoregoingtomessupwhichisanotherexcellentwaytofail

ldquo5JumprightintoitDecidetodaytostartrunningandjustdoitThiswayyouaretreatingitasifitrsquosnothingandnotabigcommitmentYoudonrsquot plan forobstacles donrsquot set upa support systemdonrsquot giveyourselfrewardsandtreatthehabitchangeaslightlyasyoudoputtingonyoursocksAndwhenyouquitdoingthehabititwillbenoproblemeither

ldquo6 Donrsquot worry about how others have succeededWhy read thesuccessstoriesofotherpeopleYouknowbetterthanthemYoucandoitwithoutlearningfromthemThatrsquoswhatIusedtothinkatleast

ldquo7Donrsquotmotivate yourselfYoudonrsquot needmotivation if you havediscipline Discipline is something you have or donrsquot have butmotivationissomethingyoucanactuallydo

ldquo8 Give yourself plenty of opportunities to give up Trying to eathealthyHaveyourcupboardsandfridgefilledwithjunkfoodandhaveitsurroundyouatworkandgotorestaurantsfilledwithfriedfoodsandsugarysweetsYoursquolldefinitelyhavethedisciplinetoignorethose

ldquoTheeightstepsaboveareasure-firerecipeforhabit failureandIrecommend you try all of them if yoursquore looking to fail Of course ifyoursquorelookingtosucceedyoumightwanttoavoidthemandpossiblytrytheoppositerdquo

AppendixD

TipforCreatingNewHabitsRecruitStrongPartners

LeoBabauta of zenhabitsnet offers this unique tip for creatingnewhabitsfindstrongpartnersExplainsBabautainthisinformativewebpost

ldquoIfyoursquovestruggledwithhabitchangeyourselfrecruitsomehelp

ldquoButwhodoyouaskAndhowdoyoufindtherightpartnersincrimeUnfortunatelynotjustanyoneisagoodfitPickingtherightpersonthatwillcomplementyouisjustasimportantaspickingsomeoneatall

ldquoFairwarningFriendsandrelativesdonotalwaysmakethebestaccountabilitypartners

ldquoThroughplentyoftrialanderrorIrsquovefoundafewcharacteristicsthatIlookforinsomeoneIrsquomabouttopartnerwithtomakeanimportantlifechangePerhapstheyrsquollhelpyoufindagoodfittoo

bullldquoTheyrsquorealittleaheadofyoubutnottoofaraheadInagoodaccountabilitypartnershiponepersonisusuallyatleastalittlebitfurtherbeyondtheotherThoughyoursquorebothhelpingeachotheronepersonstandsoutasthemorelikelymentorOtherwiseitrsquostheblindleadingtheblindAndyoudonrsquotwantyourpartnertobetoofaraheadofyouortherelationshipisunbalancedandfeelsawkward

bullldquoTheyrsquorealittlebitcompetitiveYouprobablydonrsquotwantsomeonewhorsquoslookingtostickittoyoueverychancetheygetbutyoursquollgetalotfurtheralotfasterifyouraccountability

partnerisnrsquotsatisfiedwithselfdefeatandiswillingtoactuallyholdyouaccountable

bullldquoTheyhavesimilargoalstoyouYoudonrsquothavetobeworkingontheexactsamethingtoworkwellwithapartnermdashitcanbegreattoworktogetheronseparateprojectsmdashbutthereshouldbeanobviousoverlapofyourbiggoalsThereneedstobesomethingthattiesyoutwotogetherbeyondjustldquowantingtochangesomething

bullldquoTheyrsquorefocusedIfyouagreetomeetfor10minuteseachdaybutneverseemtogetanywherebecauseyourmeetingsareunfocusedfirstlookatyourselfAreyoudraggingthingsoffcourseonaregularbasisIfnotthenitrsquosprobablytimetofindamorefocusedpartner

bullldquoTheyrsquoresupportivewhenyouneeditThisgoesbacktocompetitivenessYouwantyourpartnertopushyouandholdyouaccountablemdashthatrsquoswhattheyrsquorethereformdashbutagoodonealsohasyourbestinterestatheartandknowswhenyouneedalittleliftinsteadofascolding

bullldquoTheyshowcommitmentThetruthisthatyoucanusuallytellifapartnershiplikethisisgoingtoworkwithinaweekIfyouraccountabilitypartnercanrsquotevengetittogetherattheverybeginningwhenexcitementisrunninghighthatrsquosaprettygoodindicationtheyrsquorenotcommittedtochangeBesttogetoutThisdoesnrsquotmakethemabadpersonbutitprobablymakesthemabadpartnerfornow

ldquoIfyoursquoveeverstruggledwithmakinganimportanthabitchangeinyourlifethenIchallengeyoutostepoutofyourcomfortzoneandaskforhelpIfyoursquorelikemeitcouldturneverythingaround

ldquoWhatdoyouwanttochangeWhocanhelprdquo

AppendixE

HowGoodaListenerAreYou

ldquoNooneeverlistenedthemselvesoutofajobrdquo--CalvinCoolidge

WhatkindoflistenerareyouOnascaleof1-10howwouldberateyourselfasalistener(10isthehighest)

Whenyouhaveafewminutes try theaccompanying8-partldquoListeningSelfAssessmentrdquoYoujustmightbesurprisedattheresult

FourlevelsThe Center for Organizational and Personal Excellence maintains that we

generallylistenatoneoffourlevels1Ignoringndashnotreallylisteningatall

2 Pretending ndash not listening but providing verbalnon-verbal cues 3 SelectiveAttentiveListeningndashlisteningonlytowhatoneldquowantsrdquotohearand4EmpatheticListeningndashlisteningwithintenttounderstand

AndwhenitcomestoempatheticlisteningtheCenterdescribes4stages

Stage1ndashMimickingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGER ldquoYoursquove had it You think that the performance management process is for thebirdsrdquo

Stage2ndashRephrasingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsMANAGERldquoYoudonrsquotwanttodealwiththeperformancemanagementprocessanymorerdquo

Stage3ndashReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

Stage4ndashRephrasingampReflectingTEAMLEADERldquoIrsquovehaditThisperformancemanagementprocessisforthebirdsrdquoMANAGERldquoYoursquorereallyfrustratedwiththeperformancemanagementprocessrdquo

TEAMLEADER(thinksldquoThatrsquosrightthatrsquoshowIfeelrdquo)ldquoIsureamItrsquostotallyimpracticalrdquoMANAGERldquoYoufeelthatthereisnovalueintheperformancemanagementprocessrdquo

TEAMLEADER(thinks letmethink is thatwhatImean)ldquoWell I justdonrsquotunderstandhowwecandoourdaytodayjobANDalsotheperformancemanagementprocessrdquoMANAGERldquoYoursquorenotsurethatourperformancemanagementprocessispracticalrdquo

TEAMLEADER (thinks well ) ldquoWell I guesswe have to use some process to establishobjectives and measure and monitor progress But how do we find the time to apply theperformanceobjectivesperformance factorsanddevelopmentplan toeachofour staffand stillaccomplishourworkasateamleaderrdquoMANAGERldquoHowaboutifwesetupameetingwithseveralcolleaguesandrepresentativesfromthe Human Resources Department to discuss how we can more effectively implement theperformancemanagementprocesswithourstaffrdquo

ChallengeNoIrsquos

In theirmodule on building listening skills (ldquoListening is aVoluntaryActrdquo) the Center for Organizational and Personal Excellence (COPE)offersthischallengeTryitoutwithaclosefriendandseewhathappensFortwominuteshaveaconversationwithanotherpersonwithoutusingthewordldquoIrdquoorthewordsmesheheoritIrsquovetrieditquitethechallenge

ListeningtimeldquoApproximately45ofalltimespentcommunicatinginvolveslisteningnextcomesspeakingwith30readingwith16andwritingwith9rdquo

--COPE

ListeningvsHearingldquoHearingisaphysicalactListeningisanemotionalactrdquo

--COPE

Listen=SilentHowaboutthisoddityifyoutakethelettersinthewordLISTENandrearrangethemyoucomeupwiththewordSILENTWhatarethechances

ListeningSelfAssessment1

Ifyouare seriousabout improvingyour listening skills try this8-part listening self-assessment (~4-6minutestofillout)Betteryetasksomeclientsorco-workers(orfriends)tocompletethisassessmentforyou

Tocompletethesurvey1=needsmuchimprovement5=astrength

1Mechanics

12345Iseatmyselfinawaythatencourageslistening12345Idonotallowthetelephonetointerferewithlistening12345IknowIcanthinkfasterthanclientsspeakIusethistimetofindpatternsinmyclientrsquoswords12345ImakebriefnotesofwhatIwanttosaybeforethemeetingsoIcanconcentrateonwhatmyclientissaying12345 ImakebriefnotesduringthemeetingofhowIwanttorespondsoIcankeepmymindonmyclientrsquoswords

2Listeningwithmyeyes

12345Imakeeyecontactearly12345Imaintainanappropriatelevelofeyecontact12345Iamconsciousofculturaldifferencesinnon-verbalbehaviorparticularlyeyecontact12345Iamconsciousofmyclientrsquosnon-verbalbehaviors12345Iusemyclientrsquosnon-verbalcluestohelpmeassessappropriaterepliestoclients

3Appropriatesilence

12345Igivemyclientstimetocompletetheirthoughts12345Igivemyclientsldquoairtimerdquo12345Iamconsciousofsilenceperiods12345Icanremainsilenttohelpclientsstatedeeperthoughtsandfeelings

4Askinggoodquestions

12345IknowhowtousequestionstoshowIamlistening12345Iknowhowtousequestionstohelpaclientldquotalkthroughrdquoanissue12345Iamawareofandknowwhentousearangeofquestionsfromclosed-endedtoopen-ended12345Iformulateaquestioningstrategyratherthanaskingwhateverpopsintomyhead12345IunderstandthatIcanaskquestionswhichkeepmeinmyldquocomfortzonerdquo12345Icanusequestionstohelpclientssurfaceobjectionsorresistancetomyideas

5Activelylisteningtocontent12345IconsciouslyuserestatementsummarizingandparaphrasingbeforeIgivemypointofview

12345IconsciouslyaskforclarificationifIdonotunderstandmyclient12345Iamawareofthedifferencebetweenanobservationandevaluation12345Iamabletonameproblemsinawaythatdoesnotmakethempersonal12345Icanaskforasummary12345Iamawareofthedifferencebetweenlisteningforcontentandlisteningforprocess

6Listeningforprocess

12345Iunderstandwhentorespondtoprocessratherthancontent12345Ihavearepertoireofprocesstoolsforsuggestingmorepowerfulwaysfordealingwithconsultingsituations12345Iamabletometa-communicatethatistalkaboutwhatwearetalkingabout12345Iunderstandthepowerofframingissues12345Icanhelpclientsreframewhenappropriate

7Listeningforemotions

12345Icanldquohearrdquotheemotioninmyclientrsquoswordsvoicetoneandothernon-verbals12345IcanlistenbyreflectingtheemotionIhear12345Iknowwhenitisappropriatetomakealisteningresponsetomyclientrsquosemotion12345IknowIcannotfixemotionsIcanonlyhelpclientsexpressthem12345Idonotsuppressconflictorangerbychangingthesubject

8Listeningasawhole

12345Ioftenaskforfeedbackonmylisteningskills12345Iunderstandmyldquocomfortzonerdquofordealingwithambiguityandconflict12345Iunderstandthatallbehaviormakessenseinmyclientrsquosframeofreference12345Iuseawiderangeoflisteningskills12345Icanlistentoothers12345Iamconsideredaneffectivelistenerbyothers

AConfidantldquoLetothersconfideinyouItmaynothelpyoubutitsurelywillhelpthemrdquo

--RogerGImhoff

1reproducedwithpermissionfromPowerfulProfessionalsbyMurrayHiebert

AppendixF

TheHumanTranslator

ldquoWhenwetalkaboutunderstandingsurelyittakesplaceonlywhenthemindlistenscompletely--themindbeingyourheartyournervesyourears--whenyougiveyourwholeattentiontoitrdquo

--JidduKrishnamurti

Letrsquos create a new dictionary Not to replaceWebsterrsquos mind you just tosupplementitOurproposednewdictionarywouldtakeapersonrsquosliteralwordsand translate them into their real meaning Perhaps wersquoll call it ldquoThe HumanTranslatorrdquo

Sowhenaspouseinthepassengerseatblurtsout

ldquoWhydidnrsquotyoucheckthedirectionsbeforewestartedrdquo

a quick thumb-through The Human Translator would reveal that thepassenger is a touch anxious about being late and the embarrassment that itmightcause

Andwhenachildfromthebackseatrepeatedlyasks

ldquoArewethereyetrdquo

TheHumanTranslatorwouldrevealthatthechildhaslittlewithwhichtokeeptheirmindbusyplusalimitedvocabularywithwhichtoengageanadultin

conversation

Whenateenagersuddenlyoffers

ldquoIhategoingonfamilyvacationsrdquo

TheHumanTranslatorwouldinformusthattheteenagersimplymissesherfriendsorismomentarilybored

IfIcouldlocateacopyofthisnewdictionaryIwouldwastenotimelookingup twoofmyfavoritewordsldquoalwaysrdquoandldquoneverrdquoTheseare twowords thattriggermyemotionalsystemasin

ldquoYouneverletmesleepoverherhouserdquo

ldquoYoualwaystreatmelikeachildrdquo

ldquoYouneverletmegototheconcertsatnightrdquo

ldquoIalwayshavetodotherecyclingbymyselfrdquo

Toooften the response that leaps frommy lips is ldquoAlwaysWhat areyoutalkingaboutWhyjustlastweekrdquoButthenIrealizethatIrsquomreactingtothewords instead of their meaning and I quickly understand (sometimes notquicklyenough)thatmyliteralrenderingismisplaced

Itrsquos times like thesewhen I need to flip throughmy personal copy ofTheHumanTranslatorIfIdiditwouldexplainwhypeopleusewordslikeldquoneverrdquoandldquoalwaysrdquo--presumablytostrengthentheirpositiontogetwhattheywantAnd itmightevenhelpmeunderstandwhyIalwaysget flusteredwhenIhearthosetriggerwords

Sothenexttimeyoursquoreinabookstorestopbytheinformationdeskandaskfor a copy of The Human Translator If the information clerk looks puzzledexplain that itrsquos a book that takes the literal words that people speak andtranslates them into their actualmeaning devoid of anger and irritation harmandcriticism

IftheystillcanrsquotfindittakeoutapenandpencilandstartwritingyourownItjustmightbecomethemostvaluablebookthatyouown

AppendixG

WillYouPleaseJustListenApoemauthorunknownldquoWhenIaskyoutolisten

andyoustartgivingadviceyouhavenotdonewhatIhaveaskedldquoWhenIaskyoutolisten

andyoubegintotellmewhyIshouldnrsquotfeelthewayIdoyouaretramplingonmyfeelingsldquoWhenIaskyoutolisten

andyoufeelyouhavetodosomethingtosolvemyproblemyouhavefailedmestrangeasthatmayseem

ldquoListenAllIaskedwasthatyoulistennottalktoordo--justhearmeldquoWhenyoudosomethingformethatIcanandneedtodoformyselfyoucontributetomyfearandinadequacy

ldquoButwhenyouacceptthewayIfeelnomatterhowirrationalthenIdonrsquotneedtospendtimeandenergytryingtodefendmyselforconvinceyouandIcanfocusonfiguringoutwhyIfeelthewayIfeelandwhattodoaboutit

AndwhenIdothatIdonrsquotneedadvicejustsupporttrustandencouragement

ldquoSopleaselistenandjusthearmeAndifyouyourselfwantorneedtotalkwaitaminuteandIwilllistentoyourdquo

AppendixH

LearningHowtoTakeRisks

Looking fora jobTheexpertsatWordscapes (a resumeservice)offer thiscandidadviceforjobseekers

ldquoIfyoursquorethetypeofpersonwhocanrsquotmakeamovewithoutbeingcertainoftheoutcomeyoursquoregoingtobeveryuncomfortableinaperiodoftransitionItrsquostimetobuildsomerisk-takingconfidence

ldquoCalculateBesureyourealizetheconsequencesNeverriskmorethanyouarewillingtolose

ldquoMinimizeReduceyourchanceoflossbydoingresearchbuildingsupportandgettingasmuchcontrolaspossibleovertheoutcome

ldquoAskyourselfldquoWhatcouldgowrongldquoWhatarethechancesofthathappeningldquoHowcanIlessentheriskldquoIfIdonrsquottaketheriskwhatwouldIloseldquoCanIbreaktheriskdownintostepsorsmallerrisksthatIcantakeoneatatime

ldquoPracticeTakesmallrisksfirsttobuildupyourconfidence

ldquoTrysomethingnewTalktopeopleyoudonrsquotknowGoplacesyouhavenrsquotbeenbefore-evenadifferentstore-ortakeanewroutetoworkChangingyourroutinecanaddcreativitytoyourlife

ldquoLearnfromsetbacksLookatrisksthatfailasopportunitiestolearn

ldquoLearnwhatyoudonrsquotlikefromdifferentexperiencesItrsquosneverawasteoftime tohaveexperiencedsomethingyoufoundunpleasantKnowingwhatyoudonrsquotlikeisasimportantasknowingwhatyoudolikerdquo

AppendixI

OnthePhysicsofRocks

ldquoIfyouwanttomakegooduseofyourtimeyoursquovegottoknowwhatrsquosmostimportantandthengiveitallyoursquove

gotrdquo--LeeIacocca

ThiscompellingtalecirculatedviatheInternetforyearsmakesclearaneternaltruth--thatunlesswesetourprioritiesandsticktothemwersquollbesweptalongonthetideofdailycrisesListenthentohowanldquoexpertintimemanagementrdquobringshisstudentstolife

One day an expert in time management was speaking to a group ofbusiness students and to drive home a point used an illustration thosestudentswillneverforget

As he stood in front of the group of high powered over-achievers hesaid ldquoOkay time for a quizrdquo Then he pulled out a one-gallon wide-mouthed Mason jar and set it on the table in front of him He thenproducedaboutadozenfist-sizedrocksandcarefullyplacedthemoneatatime into the jarWhen the jarwas filled to the top and nomore rockswouldfitinsideheaskedldquoIsthisjarfullrdquo

Everyone in the class said ldquoYesrdquo to which he asked ldquoReallyrdquo HereachedunderthetableandpulledoutabucketofgravelThenhedumpedsome gravel in and shook the jar causing pieces of gravel to workthemselvesdownintothespacebetweenthebigrocks

ThenheaskedthegrouponcemoreldquoIsthejarfullrdquoBythistimetheclasswasontohimldquoProbablynotrdquooneofthemanswered

ldquoGoodrdquo he replied He reached under the table and brought out abucketofsandHestarteddumpingthesandinthejaranditwentintoallof thespaces leftbetween the rocksand thegravelOncemoreheaskedthequestionldquoIsthisjarfullrdquoldquoNordquotheclassshoutedOnceagainhesaidldquoGoodrdquo

HegrabbedapitcherofwaterandbegantopouritinfillingthejartothebrimThenhelookedattheclassandaskedldquoWhatisthepointofthisillustrationrdquoOneeagerbeaverraisedhishandandsaidldquoThepointisnomatterhowfullyourscheduleisifyoutryreallyhardyoucanalwaysfitsomemorethingsinitrdquo

ldquoNordquo the speaker replied ldquothatrsquos not the point The truth thisillustrationteachesusisIfyoudonrsquotputthebigrocksinfirstyoursquollnevergettheminatallrdquo

WhataretheldquobigrocksrdquoinyourlifeYourchildrenYourlovedonesYoureducationYourdreamsAworthycauseTeachingormentoringothersDoingthingsthatyouloveTimeforyourselfYourhealthYoursignificantother

Remembertoputthesebigrocksinfirstoryoursquollnevergettheminatall

Ifyousweatthelittlestuff(thegravelthesand)thenyoursquollfillyourlifewithlittlethingsyouworryaboutthatdonrsquotreallymatterandyoursquollneverhavetherealqualitytimeyouneedtospendonthebigimportantstuff(thebigrocks)

SotonightwhenyoursquorereflectingonthisshortstoryaskyourselfWhataretheldquobigrocksrdquoinmylifePutthoseinfirst

JustaToolldquoGoalsareameanstoanendnottheultimatepurposeofourlivesTheyaresimplyatooltoconcentrateourfocusandmoveusina

directionTheonlyreasonwereallypursuegoalsistocauseourselvestoexpandandgrowAchievinggoalsbythemselveswillnevermakeushappyinthelongtermitrsquoswhoyoubecomeasyouovercometheobstaclesnecessarytoachieveyourgoalsthatcangiveyouthedeepestandmostlong-lastingsenseoffulfillmentrdquo

--AnthonyRobbins

AppendixJ

HowManyBumpsHaveYouHadTodayTheTheoryofSixBumps

ldquoWecanrsquothaveacrisistomorrowMyscheduleisalreadyfullrdquo

--HenryKissinger

Whydoweexpectsomuch

Why dowe expect theATMs towork every timeWhy dowe expect ourclose friend to respond ina timely fashionWhydoweexpect light trafficonSaturdaymorningWhydoweexpectourchildrentoact inacertainmannerWhydoweexpect that todaywillproceedwithno interruptionsnomis-stepsnobumps

ThesedaysItrytolivebytheldquoTheoryofSixBumpsrdquoItrsquosasimplepremiseeachdaywillsurpriseuswithsixldquobumpsrdquo that isevents thatwecouldneverhaveanticipatedbutmustdealwithnonethelessThedoggetssickanddoesherbusinessonthecarpet(bump1)afrienddesperatelyneedsaridetodropoffhiscar (bump2) onourway to theofficewe realize thatwe forgotonecriticalpiecefortheafternoonmeeting(bump3)

Ifwersquore luckymostofourbumpswillbe insignificantbuteverynowandthen somebumps turn into hills others intomountainsDuringmoments likethesewersquoreforcedtospendmoretimeclimbingandlesstimecruising

IfyoursquoreluckyofcourseyoursquollonlyhavesixadayButrestassuredtheyrsquollarrive--tomorrowandthenextdayandthedayafterthat

SometimeagoIsharedtheldquoTheoryofSixBumpsrdquowithmysisterItwaslessthan48hourslaterwhenshecalledandreportedldquoWellIrsquovealreadyhadmysixbumps todayrdquo The remarkable newswas that shewas calling at 1030am (asbest as I can recollect threeof thebumps involved a parking ticket a brokencoffeepotandacomputerglitchatoughtrioifyouaskedme)

In practice the ldquoTheory of Six Bumpsrdquo can be an emotional life saverbecauseitturnstheunexpectedintotheexpectedRatherthananticipatingadayfreeofmishaps(hopespringseternal)anticipateadayfullofmishapsthenwhen they arrive yoursquore all setGranted you stillmight not be thrilledwhentheyarrivebutatleastyoursquollbepreparedemotionally

SomedaysIgivevoicetomybumpsRushingtoamorningmeetingIspotatraffic jam up ahead Inside Irsquom thinking ldquoBump 1rdquo Hours later on thecheckout line Idiscover that Idonrsquothavemycredit card (bump2)because Igave it to my daughter (an altogether different kind of bump) Once home Irealize thatIrsquoveneglectedtoshutoff theoutsidewatervalveanddiscover thatthewaterlinehasburst(bump3nothatrsquosmorelikeahill)

Mostmajorbumpsofcoursehavetodowithhealth--whendiseasestrikesbacks inflame knee cartilage tears These are the days when wersquore forced toclimbalittlelongeralittlefaster

An interesting bump arrived some weeks ago at 925am on a SaturdaymorningWhileathomefinishingupbreakfastRoeandIheardastrangenoiseemanating from the air ventWithin minutes we realized that an animal wassomehowtrappedintheductsystemandsuddenlymyfrustrationlevelbegantosoar Itwas clear thisSaturdaywas about todisappearSuddenly I smiled tomyself and said aloud ldquoAhhhh bump 1rdquo Six hours later the problem wasresolvedAndwhilefrustrationwasstillapartoftheprofiletheself-recognitionhelpedimmensely

Mightabump-freedaylieinyourfutureNotachanceSojustsitbackandrelax - and count lsquoem if you wish But know this bumps will arrive againtomorrowandthedayafterthat

EmbracerealityItrsquosaheckuvalotlessfrustrating

AppendixK

AreYouaLightSwitchoraDimmer

YoumaythinkofyourselfasalightswitchbutIassureyouyoursquorereallyadimmer

When the Light Switch asks Are you an introvert or an extrovert theDimmerrespondsIrsquomatouchofeach

AndwhentheLightSwitchasksAreyoufun-lovingorserioustheDimmerrespondsIrsquomatouchofeach

Throughout our lives we typecast others AND ourselves -- introvert orextrovert attractive or plain conservative or liberal fun-loving or seriouspowerful or frail diligent or lazy adventurous or timorous These labels ofcourse serve us poorly because at times wersquore both introverted andextroverted attractive and plain conservative and liberal -- just rarely at thesametime

Thecrime --and I trulybelieve it tobeacrime -- ishow thesepersonalitylabels shapeour lives andourdecisions It doesnrsquothave tobe thatway Ifwelearn toviewourpersonality alongacontinuum-- from introvert to extrovertfromfun-lovingtoseriousfromfirmtoflexibleandbackagain--wewouldbemorefreetoevolvenewtraitsnewhumancharacteristicsWewouldnrsquotfeelasldquolockedinrdquotoourcurrentpersonality

Thechallengeofcourseistoldquounlockrdquoourpersonalitytoalloweachofourtraits to freely flow along the continuum (from powerful to frail fromadventuroustotimorousthenbackagain)toalloweverypartofourpersonalitytobemalleableandflexibleTounlockourpersonalityistofreeourselvesofaheavyweighttheweightofpastdecisionsandhistoricallabelsAquickmental

reviewofyouractionsinthepastweekwillrevealwhatyouknowintellectually-- that yoursquore neither ldquodiligentrdquo nor ldquolazyrdquo all the time instead you blend thetwoascircumstancesdictate

Itmaybeappealingtoviewallpersonalitytraitsascontrolledbyadimmerinsteadof a light switchAfter all a dimmer allowsus to to control to freelyadjustAlightswitchdoesnothingofthesort--itrsquosonlyonoroff

Ifwetakeamomenttolookatanysinglepersonalitytrait(honestycouragegenerositysteadfastnessabilitytolisten)itrsquoseasytorecognizethatyoursquorenotldquoeither-orrdquo Sadly members of society long to lock us in and at times thatpressure ismercilessBut ifweare togrowourpastdecisions(ldquoI thoughtyoudidnrsquotliketordquoorldquoIneverenjoymoviesthatrdquo)wemustrecognizethatwersquorefreetoflowupanddownthecontinuumwheneverdesired

The key question of course becomes ldquoHow flexible are yourdquo And theunderlyingpointissteadfast--humantraitsexistonacontinuumtheyrsquoreneitherstagnantnorfixedTheyflowandevolvemuchaswedoashumanbeings

Soremembertothinkofyourselfasadimmerandallowyourself toturnituporturnitdownbasedontheoccasion

AppendixL

ldquoWeHaveVeryHighExpectationsofOurStudentsrdquo

--MiddleSchoolPrincipalinamemotoparents

IsthatagoodthingAndwhentheprincipalusesthesewordsdoeshemeanldquogoalsrdquoorldquoexpectationsrdquo

The English language offers a surfeit of words to describe the pursuit ofhuman achievement But in exploring the distinction of words that arecommonlyintermingledconfusion(notclarity)reigns

LetrsquostakealookatwhatwecreateCustomarilyhumanbeingscreategoalsplans objectives targets and benchmarks (and use these to create ldquopersonalmissionrdquoandorldquopersonalvisionrdquostatements)Wecreate them theydonrsquot justappearAndincreatingtheseitems(Icalltheseldquoconsciouscreationsrdquo)wedosowitha senseofcontrol a sense thatwehavechoices thatwealonecanmakeWellsortof

Hidden behind the conscious mask are our ldquosubconsciousrdquo counterparts --thosepartsofourpersonality thatarehiddenfromviewbutwhichnonethelessplayacriticalroleinourabilitytoachieveandourabilitytoenjoyAndsimilarto ldquoexpectationsrdquo we donrsquot create them instead they simply evolve Wersquoretalking of course about our attitudes values principles opinions andexpectationsWedonrsquotconsciouslycreatethemyettheirexistenceisasvitaltothegoal-settingprocess asour conscious creations (this calls tomind the fifthelementinthegoal-settingprocess--theimportanceofaligningonersquosgoalwithonersquosvalues)

Thereare timesofcoursewhen itrsquosdifficult to tell thedifferencebetweengoals and expectations (ldquowe have very high expectations for our studentsrdquo)when itrsquos hard if not impossible to delineate between values and objectives(ldquowe wish to insure that our children grow up with a sense of respect and

fairnessrdquo)But thedistinctionsaremeaningfulandguideourdecisions --morethanwemightcaretoadmit

If you choose to think about the differences between ldquoconsciousrdquo andldquosubconsciousrdquocreationsyoursquollimmediatelyvaultyourselfintoanarenawherefewtravelButforthosewhoventurethetripisextraordinary

AbouttheAuthor

AuthorSteveFerberneverstopsexploringOvera30-year business career as journalist and entrepreneurMrFerber has started six companies and a dozenpublications and currently authors a blog calledldquoUnconventional Wisdomrdquo(httpriveresqueblogspotcom) He has three passionsin life -- his family education andpsychology and thisbook is devoted to his lifelong interest in personalgrowth

His business career began in 1974 at FairchildPublications in New York City -- five years later hejoined two colleagues to start Inside WashingtonPublishersanewsletterpublishingcompanywhichtrackskeypolicydecisionsby the federalgovernmentFromathree-personstaff thecompanynowemploysmore than50 reporters and publishes more than two dozennewslettersandonlineservicesThroughthe1980sStevewaspartofateamthatlaunchedInsidetheWhiteHouseInsideEPAInsidethePentagonInsideUSTradeanda

dozenrelatednewslettersinthefieldsofdefenseenergyandtheenvironment

Hesoldhisinterestinthepublishingfirmin1991andbegan working as a full-time volunteer in the FairfaxCountyVAschoolsystem(the12thlargestinthenation)--mentoring coaching teaching developing curriculumand initiating a host of volunteer programs (at the highschool level he teamed with the principal to teach acourse titled ldquoWhatrsquosWorth Knowingrdquo) Over the last15yearsFerberhasstartedfourofhissixcompanies--aneducationalnon-profitacomputerdevelopmentfirma publishing venture in the medical field and a sportsmarketingcompany

Steve and his wife Roe live in Charleston SC andtheir daughters Melyssa Natalie and Olivia visit often(fortunately)Twosons (in-law)have joined thecrew--Dave and Trace along with two grandchildren Emeryand Vincent And dogs Wrigley and Shea (yes bothnamedbyOliviaasabaseballtribute)enjoylongwalksonthebeach

PublishedintheUnitedStatesbyRiverPublishingLLCCharlestonSCcopySteveFerber2012

FirstpublishedSeptember2012

AllrightsreservedNopartofthispublicationmaybereproducedstoredinaretrievalsystemortransmittedinanyformorbyanymeanswithoutthepriorpermissioninwritingofRiverPublishingLLC

orasexpresslypermittedbylaworundertermsagreedwiththeappropriatereprographicsrightsorganizationInquiriesconcerningreproductionoutsidethescopeoftheaboveshouldbesenttotheRightsDepartmentRiverPublishingLLC(permissionsriverpublishingnet)225SevenFarmsDriveSuite201

CharlestonSC29492

LibraryofCongressControlNumber2012915728

ISBN978-0-9852211-1-9

www21rulescomwwwriverpublishingnet

CoverDesignbyJayDeeganwwwdeegancreativecom

  • Cover
  • Title Page
  • Contents
  • Foreword
  • Introduction
  • Rules for Living Every Moment
    • Rule 1 - Be Kind to Yourself
    • Rule 2 - Have Fun
    • Rule 3 - Work Hard
      • Rules for Living With Yourself
        • Rule 4 - Live in the Present
        • Rule 5 - Focus on the Process
        • Rule 6 - Pause
        • Rule 7 - Laugh
        • Rule 8 - Create New Habits
          • Rules for Living With Others
            • Rule 9 - Respect PPIs
            • Rule 10 - Avoid USSs
            • Rule 11 - Listen
            • Rule 12 - Be Kind to Others
            • Rule 13 - Help Others
              • Rules for Making Good Decisions
                • Rule 14 - Listen to Your Heart
                • Rule 15 - Take Risks
                • Rule 16 - Yoursquore Free to Change Your Mind At Any Time
                • Rule 17 - Welcome Mistakes
                  • Rules for Achieving Your Goals
                    • Introduction The Perfect Recipe
                    • Rule 18 - Zero to One
                    • Rule 19 - Be Firm Yet Flexible
                    • Rule 20 - Set Goals Not Expectations
                      • The Final Rule
                        • Rule 21 - Question All Rules
                          • Appendices
                            • A - Treat Yourself
                            • B - Learning to Pause
                            • C - Too Many Bad Habits
                            • D - Recruit Strong Partners
                            • E - How Good a Listener Are You
                            • F - The Human Translator
                            • G - Will You Please Just Listen
                            • H - Learning How to Take Risks
                            • I - On the Physics of Rocks
                            • J - How Many Bumps Have You Had Today
                            • K - Are You a Light Switch or a Dimmer
                            • L - ldquoWe Have Very High Expectations of Our Studentsrdquo
                              • About the Author
                              • Copyright
Page 7: 21 Rules to Live By
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