21 st century how will the role of institutes change?
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21 st Century How will the role of Institutes change?. Craig Fowler R/Associate Institute Director Illawarra Institute 17 September 2008 II Leadership Capability Development Program. Overview. The case for change 21 st Century vision realised Implications for Institutes - PowerPoint PPT PresentationTRANSCRIPT
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21st Century How will the role of Institutes
change?
Craig FowlerR/Associate Institute Director
Illawarra Institute17 September 2008
II Leadership Capability Development Program
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Overview
1. The case for change
2. 21st Century vision realised
3. Implications for Institutes
4. Support for change
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Drivers of change • Globalised economies
– Industry restructures – 24/7– Higher skills and qualifications
• Ageing population– Retain, upskill– Multi-generational workforce– New set of customers
• New technology– Wireless internet, VOIP, i-pods– Changing expectations – Anywhere, anytime, all about me
• Skills shortages– Skill sets, competencies
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What industry want and need
Flexible service delivery– Work based, online delivery– RPL
• Accessibility – Streamlined processes and
systems – Available 24 x 7
• Partnerships– Tailor made services– Gap training– Skills development– Work force development services
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Government Response• The problem
– Too few people– Not enough skills– Not enough training providers– Not enough flexibility to meet
industry needs • The Strategy
– Increase productivity by up skilling workers
– increase participation • The solution
– Develop a more competitive public and private national training market based on the AQTF
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21st Century vision for TAFE
“TAFE NSW Institutes working actively with people in local communities and markets they service with maximum flexibility, committed to delivering innovative services to individuals, enterprises and industry and contributing to the economic development of the region”
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21C - Locally customised services • Institutes to become key
contact for business
• Employer engagement in designing training
• Training package options to meet customer needs
• Market differentiate TAFE Institutes
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21C - New relationships with industry
• Establish ourselves as agents of workforce development
• Increased partnerships
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21C - Personalised learning services
• Develop a corporate identity for TAFE as a leader of flexible learning
• Wider choice of mode of service delivery
• Expand TAFEs flexible delivery profile
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21C - Technology underpinning our business
• Technology based interactions– Enrolment, payment online
• Web based self service – TAFE Virtual learning environment – Access to e-learning resources– Teachers portal – Open learning website
• Simpler course information systems
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The new TAFE Institute Past Future
Undifferentiated Government run and funded organisation
Differentiated competitive business
TAFE systems drive customers Customer drives business
Internal focus on systems, processes and compliance
Externally focussed on business, quality and outcomes
Supply driven delivery Demand driven delivery
Institution/system oriented Learner/customer centred
Reactive, slow and bureaucratic Strategic, responsive and entrepreneurial
Designated positions service customers Integrated customer service
Individual professional development Capability development is driven by customer need
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Key themes
• Importance of culture change • All staff will need IT skills and
confidence • Flexibility is core to the change• Partnering and other business
skills will be vitally important• Staff will be involved in a wider
range of work activities
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Supporting the change • Workforce development guarantee• New Customer Support function
– New ICT systems for customers and learners
– Simplified processes
• Realignment of functions• TES
– Strengthened relationships with Industry Skills Councils
– New support services
• Single point for business - NBO/IBO
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Final conclusions
• TAFE NSW parallel with industry• Need to up skill our staff to meet the
demands of the 21st Century• Workforce development and ICT systems
will be key to increasing our skills and our competitiveness in a global economy
• Who changes his/her condition changes fortune - Italian proverb