211022774-ide-exam

1. Which product line has extreme single-threaded performance and industry-leading reliability and availability. Mark for Review (1) Points

T-Series servers

x86 rack-mount servers

M-Series servers (*)

Blade servers

Correct

2. Oracle Enterprise Manager Ops Center provide physical and virtual systems management for Oracle's SPARC and x86 servers. Mark for Review (1) Points

True (*)

False

Correct

3. A banking customer is looking to deploy a new Java-based web application. In general, which server should you recommend for this type of workload? Mark for Review (1) Points

Netra servers (e.g., Sun Netra T5440)

T-Series servers (e.g., T3-1) (*)

M-Series servers (e.g., M4000)

V-Series servers (e.g., V240)

Incorrect. Refer to the Server Overview training for more information.

4. Oracle Enterprise Linux is supported on x86, x86-64, and SPARC64 architectures. Mark for Review (1) Points

True

False (*)

Correct

5. Which product line is designed for customers who want or need to minimize server management, and datacenter space, power, and cooling, without giving up performance? Mark for Review (1) Points


M-Series servers

T-Series servers

Blade servers (*)

Incorrect. Refer to the Server Overview training for more information.6. How many server products make up the Sun SPARC Enterprise MX000 server line? Mark for Review (1) Points

Five (*)

Eight

Two

Four

Correct

7. How many rack units (RUs) does the M4000 server utilize? Mark for Review (1) Points

8 RU

6 RU (*)

10 RU

12 RU

Correct

8. How many cores does each SPARC64 VI CPU have? Mark for Review (1) Points

Six

Two (*)

Four

One

Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overview and Architecture training for more information.

9. What type of CPUs do the Sun SPARC Enterprise MX000 servers support? Mark for Review (1) Points

UltraSPARC T1

UltraSPARC III/IV

UltraSPARC I/II

SPARC64 VI/VII (*)

Correct

10. What are the maximum number of high-density disk drives that can reside in a high-end server's IOU? Mark for Review (1) Points

Eight

Two

Six

Four (*)

Correct11. What is the purpose of the system controller (SC) in the MX000 servers?Mark for Review (1) Points

It provides console to the domains.

It is an ASIC that provides an interface between the MACs, the CPUs, and the I/O controllers. (*)

It monitors power to the system.

It allows you to configure domains.


12. What are the possible configurations for an extended system board (XSB)? Mark for Review (1) Points

uni-mode, dual-mode, and quad-mode

uni-mode and quad-mode (*)

dual-mode and quad-mode

uni-mode and dual-mode

Correct

13. What are the maximum number of memory boards (MEMBs) that a M5000 server supports? Mark for Review (1) Points

Eight (*)

Two

Four

Six

Correct

14. Which of the following is not a function of the service processor (XSCFU)? Mark for Review (1) Points

Manages Capacity on Demand

Acts as an OS installation server for the domains (*)

Configures and monitors the platform

Provides system console

Correct

15. How many Physical System Board sets (PSBs) can reside in a M8000 server? Mark for Review (1) Points

Sixteen

Eight

Four (*)

Twelve

Correct

16. How many domains can you configure in a fully loaded M8000 server?Mark for Review (1) Points

Twenty-four

Eight

Sixteen (*)

Four

Correct

17. What is a physical system board composed of? Mark for Review (1) Points

CPU and I/O

CPU and memory

Memory and I/O

CPU, Memory, and I/O (*)

Correct

18. What type of PCI cards do the M4000 and M5000 servers support? Mark for Review (1) Points

PCI-E

PCI-X

Both PCI-E and PCI-X (*)

None of the above

Correct

19. Which of the following is a true statement? Mark for Review (1) Points

CPUs and memory reside on the same board in the mid-range servers.

CPUs and memory reside on different boards in the high-end servers.

CPUs and memory reside on different boards in the mid-range servers. (*)

None of the above.

Correct

20. What type of interconnect is used in the MX000 server line? Mark for Review (1) Points

Infiniband

UPA

Jupiter (*)

Sun Fire

Correct

21. Which of the following is not a security function of the XSCF? Mark for Review (1) Points

User privilege management

Access management by filtering

Log management

Firewall (*)

Correct

22. How many rack units (RUs) does the Sun SPARC Enterprise M3000 server occupy? Mark for Review (1) Points

8 RU

6 RU

2 RU (*)

4 RU

Correct

23. Which of the following user interfaces is not available on the XSCF? Mark for Review (1) Points

XSCF shell via network

XSCF web via serial (*)

XSCF web via network

XSCF shell via serial

Correct

24. What command needs to be executed before removing a power supply? Mark for Review (1) Points

<tt>replacefru</tt> (*)

<tt>poweroff</tt>

<tt>showhardconf</tt>

<tt>removefru</tt>

Correct

25. Which direction does air flow in the Sun SPARC Enterprise M3000 Server? Mark for Review (1) Points

Bottom to top

Top to bottom

Back to front

Front to back (*)

Correct

26. What is the purpose of the Predictive Failure Analysis? Mark for Review (1) Points

To automatically diagnose underlying problems and respond accordingly (*)

To mirror your boot disk

To patch your system

To put your system into low power mode when not in use

Correct

27. How can you connect to the XSCF service processor?Mark for Review (1) Points

Through both the serial and the Ethernet port (*)

Through the Ethernet port

Through the keyboard and monitor

Through the serial port

Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information.

28. What is the average weight of a fully loaded Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

150 pounds

75 pounds

125 pounds

50 pounds (*)

Correct

29. How many cooling groups is the system divided into?Mark for Review (1) Points

Two (*)

Four

One

Three

Correct

30. Which of the following is not a method for downloading the firmware using the <tt>getflashimage<//> command? Mark for Review (1) Points

ftp

USB memory stick

ssh (*)

http

Correct

31. Which of the following components is not a FRU? Mark for Review (1) Points

CPU (*)

Fan

Power supply

DVD drive

Correct

32. Which of the following is not one of the statuses to the <tt>showhardconf</tt> command output? Mark for Review (1) Points

Deconfigured

Crunched (*)

Degraded

Faulted

Correct


The fan tray modules are hot-replaceable

The fan tray modules are redundant

The fan tray modules are neither redundant nor hot-replaceable

The fan tray modules are redundant and hot-replaceable (*)

Correct

34. Where does the system power LED reside on the Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

The rack that it is installed in

The back of the server

The top of the server

The operator panel (*)

Correct

35. Which of the following is a true statement regarding the hard disk drives? Mark for Review (1) Points

They are SATA drives

Supported are 100 GB and 200 GB

They are SAS drives (*)

There are internal cables connecting them to a disk controller card

Correct

36. What symbol is placed beside a failed or degraded component in the <tt>showhardconf</tt> and <tt>showstatus</tt> command output? Mark for Review (1) Points

* (*)

+

-

^

Correct

37. Which of the following LEDs does not reside on the operator panel? Mark for Review (1) Points

System power LED

System fault LED

Locator LED (*)

XSCF ready LED

Correct

38. How many USB ports does the Sun Fire X4540 server have?Mark for Review (1) Points

One for the domain

One for the domain and one for the service processor

One for the service processor (*)

none


39. Which of the following components is not visible from the rear of the server? Mark for Review (1) Points

PCI-E cards

Ethernet ports

Power supplies

Fans (*)

Correct

40. How many groups is memory divided into? Mark for Review (1) Points

Four - Groups 1, 2, 3, and 4

Two - Groups A and B (*)

Four - Groups A, B, C and D

Two - Groups 1 and 2


41. What are the supported DIMM sizes? Mark for Review (1) Points

256MB, 512MB, 1GB

1GB, 2GB, 8GB

512MB, 1GB, 2GB

1GB, 2GB, 4GB (*)


42. Which of the following servers does the behavior of the M3000 server most resemble? Mark for Review (1) Points

Sun SPARC Enterprise MX000 servers (*)

Sun Fire Mid-range servers

Sun Fire E25K

Sun SPARC Enterprise T2000 server

Correct

43. Which command do you use to update firmware on the service processor? Mark for Review (1) Points

<tt>obpupdate</tt>

<tt>load</tt>

<tt>flashupdate</tt> (*)

<tt>firmwareupdate</tt>

Correct

44. What is the maximum internal storage configuration for the Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

Two 146GB hard drives

Three 146GB hard drives

One 146GB hard drive

Four 146GB hard drives (*)

Correct

Sun SPARC Enterprise MX000 Server Support Readiness Training(Answer all questions in this section)

45. How would you set the hostname for XSCF 0? Mark for Review (1) Points

<tt>sethostname xscf#0 <hostname></tt> (*)

<tt>hostname xscf#0</tt>

<tt>sethostname <hostname></tt>

<tt>hostname</tt>

Correct

46. What does the DSCP network connect? Mark for Review (1) Points

Domain to service processor (*)

Service processor to service processor

Domain to public network

Domain to domain

Correct

47. What are the maximum number of routes that can be configured for each network interface on the XSCF? Mark for Review

(1) Points

One

Four

Eight (*)

Two

Incorrect. Refer to the �Sun SPARC Enterprise MX000 Server Support Readiness Training� for more information.

48. Which command would you use to enable <tt>telnet</tt> on the service processor? Mark for Review (1) Points

<tt>settelnet enable</tt>

<tt>settelnet -c enable</tt> (*)

<tt>enable telnet</tt>

<tt>settelnet on</tt>

Correct



PCI-E

PCI-X

None of the above

Correct


uni-, dual-, and quad-

dual- and quad-

uni- and quad- (*)

uni- and dual-

Correct

51. What is the purpose of the system controller in the MX000 servers?Mark for Review (1) Points






52. Which is the correct classification for the motherboard in the M4000 and M5000 servers? Mark for Review (1) Points

Hot replacement

Active replacement

Cold replacement (*)

All of the above

Correct

53. What is the possible range of timeout values in minutes for the <tt>setautologout</tt> command? Mark for Review (1) Points

1 � 60

0-255

0 - 60 (*)

0-255


54. Which of the following can be set with the <tt>setdomparam</tt> command? Mark for Review (1) Points

None of the above

Both a) and b) (*)

<tt>security-mode</tt>

tt>use-nvramrc</tt>

Correct

55. Which command assigns platadm privileges to the user sam? Mark for Review (1) Points

<tt>setprivileges platadm sam</tt>

<tt>setprivileges sam platadm</tt> (*)

<tt>privileges sam platadm</tt>

<tt>assign privileges sam platadm</tt>

Correct

56. What is the initial login account on the service processor? Mark for Review (1) Points

root

default (*)

admin

platadm

Correct

57. What does the <tt>setlookup</tt> command do? Mark for Review (1) Points

Enables or disables the use of LDAP (*)

Displays the LDAP configuration for the service processor

Configures the service processor as an LDAP client

Configures the service processor as an LDAP server

Correct

58. Prior to performing an <tt>addboard</tt> command what must the board be assigned to? Mark for Review (1) Points

The domain's DCL (*)

None of the above

The domain's ACL

Another domain's DCL

Correct

59. Which command do you execute to view the XSCF network interfaces? Mark for Review (1) Points

<tt>showtelnet</tt>

<tt>shownetwork</tt> (*)

<tt>showroute</tt>

<tt>shownet</tt>

Correct

60. Which of the following capabilities does a user created with useradm privileges not have? Mark for Review (1) Points

Assign domain hardware (*)

Change a user's privileges

Change a user's password

Create user accounts


61. Which of the following commands is used to configure SNMP on the service processor? Mark for Review (1) Points

<tt>setsnmp</tt>

<tt>setsnmpvacm</tt>

<tt>setsnmpusm</tt>

All of the above


62. What does the <tt>setsmtp</tt> do? Mark for Review (1) Points

Configures a NTP server for use on the XSCF

None of the above

Configures an email server for use on the domains

Configures an email server for use on the XSCF (*)

Correct

63. Which conditions prevent you from detaching a system board? Mark for Review (1) Points

A process is bound to a CPU on the board that you are removing.

All of the above. (*)

A processor being removed is the last in its processor set.

There are real-time processes running and you are trying to remove a board with permanent memory.

Correct

64. What does the <tt>reserve</tt> option mean on the <tt>deleteboard</tt> command? Mark for Review

(1) Points

Disconnects the board but keeps it assigned to the domain

Reserves detachment of the board until the next power cycle (*)

Completely disconnects the board from the domain

Pre-tests the DR detach before completing it

Correct

65. When a system board is unassigned from a domain, where is it placed? Mark for Review (1) Points

In the available system board pool (*)

In domain 0

In the highest numbered domain

In the next lowest numbered domain

Correct






Correct

67. How would you send a break to domain 0? Mark for Review (1) Points

<tt>break -d 0</tt>

<tt>sendbrk -d 0</tt>

<tt>Stop-A</tt>

<tt>sendbreak -d 0</tt> (*)

Correct

68. What XSCF function uses email reporting for remote maintenance? Mark for Review (1) Points

Fault management (*)

Dynamic Reconfiguration

Capacity On Demand

Domain creation

Correct

69. Which command would you use to configure the XSCF external network? Mark for Review (1) Points

<tt>setdscp</tt>

<tt>smsconfig</tt>

<tt>setupnetwork</tt>

<tt>setnetwork</tt> (*)

Correct


CPU and memory

CPU and I/O

Memory and I/O

CPU, memory, and I/O (*)

Correct

71. Which of the following is NOT one of the options for the <tt>setpasswordpolicy</tt> command? Mark for Review (1) Points

<tt>minlen</tt>

<tt>inactive</tt>

<tt>maxdays</tt>

<tt>maxlen</tt> (*)

Correct


None of the above.

The XSCFU only allows a serial connection.

The XSCFU allows both a serial and an ethernet connection. (*)

The XSCFU only allows an ethernet connection.

Correct

73. Which command would you use to create a new user on the service processor? Mark for Review (1) Points

<tt>user create</tt>

<tt>adduser</tt> (*)

<tt>useradd</tt>

<tt>showuser</tt>

Correct

74. What does the <tt>setdcl</tt> command set? Mark for Review (1) Points

Domain control list

None of the above

Domain configuration list

Domain component list (*)

Correct

75. Which command allows you to convert a uni-XSB to a quad-XSB and vice-versa? Mark for Review (1) Points

<tt>setfru</tt>

<tt>setupfru</tt> (*)

<tt>setupxsb</tt>

<tt>setxsb</tt>


76. Which of the following is NOT displayed in the output to the <tt>showenvironment</tt> command? Mark for Review (1) Points

Temperature

Voltage status

Domain status (*)

Fan status

Correct

77. Which command allows you to set the omit-memory option for use in DR operations? Mark for Review (1) Points

<tt>addboard</tt>

<tt>setmemory</tt>

<tt>omit-mem</tt>

<tt>setdcl</tt> (*)

Correct

78. Which command would you run to delete XSB 01-0 from domain 3? Mark for Review (1) Points

<tt>deleteboard -d 3 -c unassign 01-0</tt>

<tt>deleteboard -c unassign -xsb 01-0</tt>

<tt>deleteboard -c unassign 01-0</tt> (*)

<tt>deleteboard -c unassign -d 3 01-0</tt>


79. What is the DSCP network used for? Mark for Review (1) Points

Dynamic reconfiguration

Fault management

NTP

All of the above


80. Which of the following is NOT a domain mode setting?Mark for Review (1) Points

Secure Mode

Verbosity Level (*)

Diagnostic Level

Autoboot


81. To perform an <tt>addboard</tt> operation, what state must the board be

in? Mark for Review (1) Points

Assigned

Running

Available (*)

Unknown

Correct

82. What is the advantage of defining a floating board?Mark for Review (1) Points

The memory on the board is not used in the domain.

The floating board has permanent memory assigned to it.

A floating board does not get permanent memory assigned to it. (*)

None of the above.


83. What command do you execute to power on all of the completely set up domains ? Mark for Review (1) Points

<tt>poweronall</tt>

<tt>poweron all</tt>

<tt>poweron -a</tt> (*)

<tt>power -on -all</tt>

Correct

84. What does the <tt>cfgadm</tt> allow you to do in the MX000 servers? Mark for Review (1) Points

Dynamically assign XSBs to domains

Dynamically unassign XSBs from domains

Hot-plug individual PCI cards from a domain (*)

All of the above


Sun External I O Expansion Unit Installation and Administration(Answer all questions in this section)

85. What is the rack height needed to rack mount a Sun External I/O Expansion Unit? Mark for Review (1) Points

2U

1U

3U

4U (*)

Incorrect. Refer to the Sun External I/ O Expansion Unit Installation and Administration training for more information.

86. What is the copper link kit made up of? Mark for Review (1) Points

. Two identical link cards and one cable (*)

. Two cables

. Two different link cards and one cable

. One cable

Correct

87. The I/O Boats and power supplies connect to: Mark for Review (1) Points

. The Centerplane (*)

. The Backplane

. The power distribution unit

. Each other

Correct

88. Which component feature is in the PCI-X I/O Boat but NOT in the PCIe I/O Boat? Mark for Review (1) Points

. Six PCI-X I/O adapter slots (*)

. Link card slot

. Overtemperature indicator

. Six PCIe I/O adapter slots

Correct

89. What is the maximum allowed distance between the host and the Sun External I/O Expansion Unit? Mark for Review (1) Points

. 10 meters

. 15 meters

. 1 meter

. 5 meters (*)

Correct

90. What combination of Sun External I/O Expansion Unit chassis LEDs indicates that the chassis has powered on OK? Mark for Review (1) Points

Power LED on, Fault LED off, Locator LED off, and Overtemperature on

Power LED on, Fault LED off, Locator LED off, and Overtemperature off (*)

Power LED on, Fault LED on, Locator LED off, and Overtemperature on

Power LED on, Fault LED on, Locator LED off, and Overtemperature off

Correct

91. Where is PSU0 located in the Sun External I/O Expansion Unit? Mark for Review (1) Points

. Back side, left slot

Front side, left slot

. Front side, right slot (*)

. Back side, right slot


92. Which software package contains the PCIe drivers for th

e sun4u platform? Mark for Review (1) Points

. SUNWpci.u

. SUNWiris.u

. SUNWcakr.u (*)

. SUNWsams.u


93. How many link cables does a Fibre optic link kit contain? Mark for Review (1) Points

. Two (*)

. Three

. Four

. One


94. Where can you find error messages about the Sun External I/O Expansion Unit Mark for Review (1) Points

. /share/adm/log (*)

. /dev/adm/log

. /var/adm/messages

. /etc/adm/log


95. Where can driver updates for the third-party vendor I/O adapters be found? Mark for Review (1) Points

. Vendor's web site (*)

. http://sun.com

. No updates are needed

. http://sunsolve.sun.com

Correct

96. If the attention LED on an I/O adapter is on what does that indicate?Mark for Review (1) Points

. Card failure (*)

. Normal operation

. Card port failure

. Link cable failure


97. Which is NOT a Field Replaceable Unit (FRU)? Mark for Review (1) Points

. Centerplane (*)

. I/O Boat

. Power supply

. I/O adapter

Correct

98. What information CANNOT be displayed by the ioxadm utility? Mark for Review (1) Points

. ioxadm session logins (*)

. Fan sensor data

. LED status

. Temperature sensor data

Correct

99. What is used to hold the card within the carrier?Mark for Review (1) Points

. Glue

. Three mounting tabs (*)

. Three holding screws

. Two brackets


100. At revenue release of the Sun External I/O Expansion Unit what hosts will be supported? Mark for Review (1) Points

Netra T2000 Server

. Sun Fire X4100 and Sun Fire X4200 servers

. Sun SPARC Enterprise M4000, M5000, M8000, and M9000 (*)

. Sun Fire T1000 and Sun Fire T2000 servers

Correct

101. What is a Smart Adjust hot pluggable carrier used for? Mark for Review (1) Points

. The carrier for the Sun External I/O Expansion Unit chassis

. The carrier for the I/O adapters and link card (*)

. The carrier for the I/O Boat

. The carrier for the power supplies


102. What can you use for strain relief and routing of I/O cabling? Mark for Review (1) Points

. Tie wraps to the rack

. Rack brackets

. Cable management bracket (*)

. Dongles

Correct

ESD Prevention(Answer all questions in this section)

103. Low humidity environments reduce the voltage generated from friction and moving, Mark for Review

(1) Points

True

False (*)

Incorrect. Refer to the ESD Prevention training for more information.

104. The leading cause of semiconductor failure is due to?Mark for Review (1) Points

Electrostatic discharge (*)

The increased use of 45nm technology in manufacturing semiconductors

Damage during shipments

Incorrect power supply used with the system

Correct

105. Standing up can generate up to 1,400 volts. Mark for Review (1) Points

True (*)

False


106. Which of the following is NOT one of the rules for preventing ESD damage? Mark for Review (1) Points

Store and transport ESD-sensitive items in static-shielding containers

Keep items away from electronic components

Make sure your grounding straps are not in contact with your skin. (*)

Handle electronic components only when you are properly grounded

Correct

107. What is the difference between a soft failure and a hard failure? Mark for Review (1) Points

Soft failures weaken components and is difficult to detect. Hard failures are easy to identify and trace back to ESD. (*)

Soft failures occurs in the software. Hard failures occurs in the hardware.

Hard failures represent 80% of all failures

Soft failures are easily detected and rapidly fixed. Hard failures are difficult to identify and fix.

Correct

108. Which of the following descriptions best defines ESD?Mark for Review (1) Points

The failure of an item that would result in failure of the system.

Damage to system components due to the use of an incorrect power supply

The ability of a part to withstand a static charge without failure.

The sudden transfer, or discharge, of electricity from one object to another. (*)


109. Which items generate static electricity? Mark for Review (1) Points

Work surfaces

Clothing

People

All of the above


110. Why are ESD "soft failures" the most serious type of failures? Mark for Review (1) Points

The damage is immediate and easily detected

They represent 40% of all failures

They represent 60% of failures

The damage is not immediately noticed or detected (*)


111. During the EIS Compliance Sign Off step: Mark for Review (1) Points

Follow the additional steps through PS or Partners. In WINGS, this depends on the availablility of templates reflecting these services.

Perform the system tests as defined.

Obtain project signoff and handover of project documentation

Create customer documentation and hand over for signoff. (*)

Correct

112. The EIS Methodology is a set of standards, processes, tools, and documentation that helps an installation team perform installations of Sun equipment in a consistent manner and provides them with a set of installation best practices for perfoming what particular installations? Mark for Review (1) Points

Currently concentraing on Solaris for SPARC platform, Solaris for x86 platform servers, and Sun storage (*)

Currently concentrating on Solaris for Sun storage only

Currently concentratin on Solaris for Solaris for x86 platform servers only.

Currently concentrating on Solaris for SPARC platfor only

Correct

113. EIS technical installation checklists are available for: Mark for Review (1) Points

Servers, Workstations, Software items

Workstations, Servers, Storage

Servers, Storage, Software items (*)

Servers, Storage, Appliances

Incorrect. Refer to the Using EIS Methodology training for more information.

114. True or False? EIS is a living process and is constantly being updated to keep abreast of our products and latest knowledge. Mark for Review (1) Points

True (*)

False


115. True or False? The EIS Methodololgy can be applied to other post-installation activities such as a Solaris OS upgrade. Mark for Review (1) Points

True (*)

False

Correct

116. True or False? The EIS DVD contains optional up-to-date patches and utilities sometimes needed during the installatoin procedure. Mark for Review (1) Points

True

False (*)

Correct

117. The grounding standard states that: Mark for Review (1) Points

A clean data center environment must be maintained: systems should be unpacked outside of the data center, and then moved into the center.

All server installations are to be properly grounded according to the methods described in the appropriate Sun hardware documentation. (*)

A system should not experience a maximum positive or negative temperature gradient of more than 2 degrees Celsiuls or 4 degrees Farenheit per hour.

Processes are in place to ensure that equipment is not damaged due to improper handling or climage changes between transportation and the final destination.

Correct

118. How do you identify a system that has been installed using EIS? (Select all that apply) Mark for Review (1) Points

(Choose all correct answers)

The system boots without error.

the file /var/sun/EIS-CD.log is populated when running the setup-standard script and the patch installation scripts. (*)

The EIS-DVD ejects from the DVD reader.

The results from Griffon should be clean. (*)


119. Global EIS Web contains: Mark for Review (1) Points

Patches and SunSolve information

Information, links, downloads, detailed training, and success stories (*)

Sun System Handbook links and links to heep://docs.sun.com

All of the above


120. How often is the EIS-DVD released? Mark for Review (1) Points

Twice a month

Once a year

Once a quarter

Once a month (*)

Correct

121. Planning is a very important phase of a successful installation and helps determine, and confirm, the deliverables with the customer. What tool is used for this type of work? Mark for Review (1) Points

WINGS (*)

CapacityTOOL

EISplan

INSTALLplan


122. EIS-DVD: (Select all that apply) Mark for Review (1) Points

Includes patches for Sun software required in most installations

Includes scripts to carry out standard settings and to unpack and install the patches

Includes programs and tools, such as explorer and Griffon

Enables the systems to be installed consistently and without need for internet connectivity

All of the above (*)

Correct

123. True or False? The acclimatization standard helps installer successfully introduce new Sun servers and storage to a customer's data cen

ter. Mark for Review (1) Points

True (*)

False


124. True or False? EIS does not and cannot cover every single product available from Sun. Mark for Review (1) Points

True

False (*)


125. True or False? The EIS methodology guarantees identical installations on all systems world-wide. Mark for Review (1) Points

True

False (*)


126. Where are the major changes between EIS-DVD revisions found? (Select all that apply() Mark for Review (1) Points


On the EIS web site (*)

In the history .txt file on the DVD (*)

In the changes.txt file on the DVD

None of the above


127. During the System Specification and Test Definitions step: Mark for Review (1) Points

Create customer documentation and hand over for signoff.

Ensure that explorer (with the instinfo option) has been run and the explorer data file has been uploaded to the correct configDB.

Make sure the project can range from a single server installation to a complex international configuration involving multiple sites, servers, storage, and services.

Define details such as host names, IP addresses, and boot disk layout for the new systems. Furthermore, the testes that will be performed during customer handover are defined. (*)

Correct

128. True or False? EIS is an optional service for installations carried out by Sun staff and their installation partners. Mark for Review (1) Points

True

False (*)


129. True or False? The Boot Disk Layout and Mirroring Standard is intended to help installation planners format their boot disks in a consistent and supportable manner. Mark for Review (1) Points

True (*)

False


130. True or False? Enterprise installation Standards (EIS) is a methodology that ensures consistent, high-quality, cost-effective Sun systems and storage installations for Sun customers. Mark for Review (1) Points

True (*)

False

Correct1. Which product line has extreme single-threaded performance and industry-leading reliability and availability. Mark for Review (1) Points


M-Series servers (*)

T-Series servers

Blade servers

Correct

2. What certification means the product meets specific specifications for vibration resistance, fire suppression, and RF emissions?Mark for Review (1) Points

NEBS Level 3 (*)

Evaluation Assurance Level (EAL) 4+

Telco Common Criteria

Energy Star

Correct

3. A banking customer is looking to deploy a new Java-based web application. In general, which server should you recommend for this type of workload? Mark for Review (1) Points

Netra servers (e.g., Sun Netra T5440)

V-Series servers (e.g., V240)

T-Series servers (e.g., T3-1) (*)

M-Series servers (e.g., M4000)

Correct

4. Oracle Enterprise Linux is supported on x86, x86-64, and SPARC64 architectures. Mark for Review (1) Points

True

False (*)

Correct

5. Which product line is designed for customers who want or need to minimize server management, and datacenter space, power, and cooling, without giving up performance? Mark for Review (1) Points


Blade servers (*)

T-Series servers

M-Series servers

Correct6. What type of PCI cards do the M4000 and M5000 servers support? Mark for Review (1) Points

PCI-E

PCI-X


None of the above

Correct

7. How many Physical System Board sets (PSBs) can reside in a M9000-64 server? Mark for Review (1) Points

Eight

Four

Twenty-four

Sixteen (*)

Correct






Correct

9. What is the purpose of the system controller (SC) in the MX000 servers? Mark for Review (1) Points





Correct


Six

Two (*)

One

Four


PCI-E (*)

PCI-X

Both PCI-E and PCI-X

None of the above



12 RU

6 RU (*)

8 RU

10 RU

Correct


Infiniband

Sun Fire

Jupiter (*)

UPA

Correct




uni-mode and quad-mode (*)


Correct



None of the above.


CPUs and memory reside on different boards in the mid-range servers. (*)

Correct


Two

Six

Eight (*)

Four

Correct

17. How many domains can you configure in a fully loaded M8000 server? Mark for Review (1) Points

Sixteen (*)

Twenty-four

Eight

Four

Correct


Memory and I/O

CPU and I/O

CPU and memory

CPU, Memory, and I/O (*)

Correct

19. How many server products make up the Sun SPARC Enterprise MX000 server line? Mark for Review (1) Points

Five (*)

Two

Eight

Four

Correct

20. What type of CPUs do the Sun SPARC Enterprise MX000 servers support? Mark for Review

(1) Points

UltraSPARC T1

UltraSPARC I/II

UltraSPARC III/IV

SPARC64 VI/VII (*)

Correct

21. Which of the following is not a method for downloading the firmware using the <tt>getflashimage<//> command? Mark for Review (1) Points

ssh (*)

USB memory stick

http

ftp

Correct

22. How many on-board Gigabit Ethernet interfaces are there for the domain? Mark for Review (1) Points

Two

Four (*)

Six

Eight

Correct

23. Which of the following components is not a FRU?Mark for Review (1) Points

Power supply

DVD drive

Fan

CPU (*)

Correct

24. Which of the following is a true statement regarding the hard disk drives? Mark for Review (1) Points

They are SAS drives (*)

There are internal cables connecting them to a disk controller card

Supported are 100 GB and 200 GB

They are SATA drives

Correct

25. Which of the following servers does the behavior of the M3000 server most resemble? Mark for Review (1) Points

Sun SPARC Enterprise T2000 server

Sun Fire E25K

Sun Fire Mid-range servers

Sun SPARC Enterprise MX000 servers (*)

Correct

26. Which of the following components can be replaced while the system is powered up? Mark for Review (1) Points

DVD drive

HDD backplane

Memory DIMM

HDD (*)

Correct

27. Which of the following LEDs does not reside on the operator panel? Mark for Review (1) Points

XSCF ready LED

System power LED

Locator LED (*)

System fault LED

Correct

28. What command needs to be executed before removing a power supply? Mark for Review (1) Points

<tt>replacefru</tt> (*)

<tt>poweroff</tt>

<tt>showhardconf</tt>

<tt>removefru</tt>

Correct

29. What is the maximum internal storage configuration for the Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

Two 146GB hard drives

One 146GB hard drive

Four 146GB hard drives (*)

Three 146GB hard drives

Correct

30. Which command do you run to display information about each FRU? Mark for Review (1) Points

<tt>showhardconf</tt> (*)

<tt>fmdump</tt>

<tt>showstatus</tt>

<tt>showlogs</tt>

Correct

31. What are the supported DIMM sizes? Mark for Review (1) Points

1GB, 2GB, 8GB

512MB, 1GB, 2GB

1GB, 2GB, 4GB (*)

256MB, 512MB, 1GB

Correct

32. How many USB ports does the Sun Fire X4540 server have?Mark for Review (1) Points

One for the domain

One for the domain and one for the service processor

none

One for the service processor (*)

Correct

33. How many rack units (RUs) does the Sun SPARC Enterprise M3000 server occupy? Mark for Review (1) Points

8 RU

2 RU (*)

6 RU

4 RU

Correct

34. How many cooling groups is the system divided into?Mark for Review (1) Points

Two (*)

One

Four

Three

Correct

35. What is the purpose of the Predictive Failure Analysis?Mark for Review (1) Points

To patch your system

To put your system into low power mode when not in use

To automatically diagnose underlying problems and respond accordingly (*)

To mirror your boot disk

Correct

36. Which direction does air flow in the Sun SPARC Enterprise M3000 Server?Mark for Review (1) Points

Front to back (*)

Back to front

Bottom to top

Top to bottom

Correct

37. Where does the system power LED reside on the Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

The operator panel (*)

The back of the server

The rack that it is installed in

The top of the server

Correct

38. Which of the following is a supported Sun SPARC Enterprise M3000 server configuration? Mark for Review (1) Points

Two SPARC64 VII quad-core processors

Two SPARC64 VII dual-core processors

One SPARC64 VII dual-core processor (*)

Four SPARC64 VII quad-core processors

Correct

39. What symbol is placed beside a failed or degraded component in the <tt>showhardconf</tt> and <tt>showstatus</tt> command output?Mark for Review (1) Points

^

* (*)

-

+

Correct

40. Which of the following is not a true statement regarding the power supplies? Mark for Review (1) Points

They are located in the front of the machine (*)

They are N+1 redundant

They are hot-replaceable

They are self cooling

Correct

41. How can you connect to the XSCF service processor? Mark for Review (1) Points

Through the serial port

Through the keyboard and monitor

Through both the serial and the Ethernet port (*)

Through the Ethernet port

Correct

42. What is the default command prompt on the service processor? Mark for Review (1) Points

XSCF> (*)

sp>

>

sc>

Correct

43. What is the average weight of a fully loaded Sun SPARC Enterprise M3000 server? Mark for Review (1) Points

125 pounds

50 pounds (*)

75 pounds

150 pounds

Correct

44. What is the external I/O slot configuration on the Sun Fire X4540 server? Mark for Review (1) Points

Four low profile PCI-E slots (*)

Four low profile PCI-X slots

Three low profile PCI-E slots

Three low profile PCI-X slots


Sun SPARC Enterprise MX000 Server Support Readiness Training(Answer all questions in this section)

45. What does the DSCP network connect? Mark for Review (1) Points

Domain to domain

Domain to public network

Service processor to service processor

Domain to service processor (*)

Correct

46. What are the maximum number of routes that can be configured for each network interface on the XSCF? Mark for Review (1) Points

Two

Four

One

Eight (*)

Correct

47. Which command would you use to configure the XSCF external network? Mark for Review (1) Points

<tt>setnetwork</tt> (*)

<tt>smsconfig</tt>

<tt>setdscp</tt>

<tt>setupnetwork</tt>

Correct

48. How would you send a break to domain 0? Mark for Review (1) Points

<tt>Stop-A</tt>

<tt>break -d 0</tt>

<tt>sendbrk -d 0</tt>

<tt>sendbreak -d 0</tt> (*)

Correct

49. What is the DSCP network used for? Mark for Review (1) Points

Dynamic reconfiguration

Fault management

NTP

All of the above


50. To perform an <tt>addboard</tt> operation, what state must the board be in? Mark for Review (1) Points

Available (*)

Running

Unknown

Assigned

Correct


The XSCFU allows both a serial and an ethernet connection. (*)

The XSCFU only allows a serial connection.

The XSCFU only allows an ethernet connection.

None of the above.

Correct

52. Which command removes an XSCF user account? Mark for Review (1) Points

<tt>deleteuser</tt> (*)

<tt>user remove</tt>

<tt>removeuser</tt>

<tt>userdel</tt>

Correct

53. Which command would you use to enable <tt>telnet</tt> on the service processor? Mark for Review (1) Points

<tt>settelnet enable</tt>

<tt>settelnet -c enable</tt> (*)

<tt>enable telnet</tt>

<tt>settelnet on</tt>

Correct

54. Which command assigns platadm privileges to the user sam? Mark for Review (1) Points

<tt>setprivileges platadm sam</tt>

<tt>setprivileges sam platadm</tt> (*)

<tt>assign privileges sam platadm</tt>

<tt>privileges sam platadm</tt>

Correct

55. Which of the following commands is used to configure SNMP on the service processor? Mark for Review (1) Points

<tt>setsnmp</tt>

<tt>setsnmpvacm</tt>

<tt>setsnmpusm</tt>

All of the above

Incorrect. Refer to the �Sun SPARC Enterprise MX000 Server Support Readiness Training� for more information.56. What XSCF function uses email reporting for remote maintenance?Mark for Review (1) Points

Fault management (*)

Capacity On Demand

Dynamic Reconfiguration

Domain creation

Correct

57. Which command allows you to convert a uni-XSB to a quad-XSB and vice-versa? Mark for Review (1) Points

<tt>setupxsb</tt>

<tt>setupfru</tt> (*)

<tt>setfru</tt>

<tt>setxsb</tt>

Correct

58. How would you set the hostname for XSCF 0? Mark for Review (1) Points

<tt>sethostname <hostname></tt>

<tt>hostname xscf#0</tt>

<tt>sethostname xscf#0 <hostname></tt> (*)

<tt>hostname</tt>

Correct


CPU, memory, and I/O (*)

Memory and I/O

CPU and I/O

CPU and memory

Correct

60. What is the advantage of defining a floating board?Mark for Review (1) Points

A floating board does not get permanent memory assigned to it. (*)

The floating board has permanent memory assigned to it.

The memory on the board is not used in the domain.

None of the above.

Correct

61. Prior to performing an <tt>addboard</tt> command what must the board be assigned to? Mark for Review (1) Points

The domain's ACL

None of the above

The domain's DCL (*)

Another domain's DCL

Correct

62. What does the <tt>reserve</tt> option mean on the <tt>deleteboard</tt> command? Mark for Review (1) Points

Disconnects the board but keeps it assigned to the domain

Reserves detachment of the board until the next power cycle (*)

Pre-tests the DR detach before completing it

Completely disconnects the board from the domain

Correct

63. What does the <tt>setsmtp</tt> do? Mark for Review (1) Points

Configures an email server for use on the domains

Configures an email server for use on the XSCF (*)

Configures a NTP server for use on the XSCF

None of the above

Correct

64. What does the <tt>setlookup</tt> command do? Mark for Review (1) Points

Configures the service processor as an LDAP server

Enables or disables the use of LDAP (*)

Configures the service processor as an LDAP client

Displays the LDAP configuration for the service processor

Correct






Correct

66. What does the <tt>disableuser</tt> command do? Mark for Review (1) Points

None of the above

Disables the account immediately

Disables the account for subsequent logins (*)

Deletes the user

Correct

67. What are the physical keyswitch settings on the operator panel? Mark for Review (1) Points

On and off

On, locked, and service

On, off, and service

Locked and service (*)

Correct

68. When a system board is unassigned from a domain, where is it placed? Mark for Review (1) Points

In the available system board pool (*)

In the highest numbered domain

In the next lowest numbered domain

In domain 0

Correct

69. What is the possible range of timeout values in minutes

for the <tt>setautologout</tt> command? Mark for Review (1) Points

0-255

0-255

1 � 60

0 - 60 (*)

Correct

70. What is the <tt>cfgdevice</tt> command used for?Mark for Review (1) Points

To connect or disconnect the DVD/DAT drive to the specified domain (*)

To attach or detach an I/O board to the specified domain

To POST a domain

To connect or disconnect a CPU board to the specified domain

Correct

71. What is the default escape key sequence from a domain's console?Mark for Review (1) Points

<tt>#.</tt> (*)

<tt>~.</tt>

<tt>[ESC]</tt>

<tt>~#</tt>

Correct

72. Which command would you use to create a new user on the service processor? Mark for Review (1) Points

<tt>showuser</tt>

<tt>user create</tt>

<tt>adduser</tt> (*)

<tt>useradd</tt>

Correct

73. Which of the following commands is NOT used to manage DNS on the service processor? Mark for Review (1) Points

<tt>setnameserver</tt>

<tt>shownameserver</tt>

<tt>setdns</tt> (*)

<tt>sethostanme</tt>


74. Which command do you execute to view the XSCF network interfaces? Mark for Review (1) Points

<tt>shownetwork</tt> (*)

<tt>showroute</tt>

<tt>shownet</tt>

<tt>showtelnet</tt>

Correct

75. What does the <tt>cfgadm</tt> allow you to do in the MX000 servers? Mark for Review (1) Points

Dynamically assign XSBs to domains

Dynamically unassign XSBs from domains

Hot-plug individual PCI cards from a domain (*)

All of the above

Correct

76. What are the maximum number of DNS servers that can be registered for the service processor? Mark for Review (1) Points

Two

One

Four

Three (*)



PCI-E

PCI-X

None of the above


Correct

78. When a user is assigned platadm privileges, which tasks can they perform? Mark for Review (1) Points

Assign hardware to domains

Perform domain power operations

View all platform states

All of the above


79. Which command shows you which version of firmware you are running? Mark for Review (1) Points

<tt>version</tt> (*)

<tt>uname -a</tt>

<tt>showfirmware</tt>

<tt>showversion</tt>

Correct

80. Which of the following functions does the <tt>addboard</tt> command NOT perform? Mark for Review (1) Points

Configure the board with the Solaris OS

Modify the DCL (*)

POST test the board

Assign the board

Correct

81. Which is the correct classification for the motherboard in the M4000 and M5000 servers? Mark for Review (1) Points

All of the above

Cold replacement (*)

Active replacement

Hot replacement

Correct

82. What command do you execute to power on all of the completely set up domains ? Mark for Review (1) Points

<tt>poweron all</tt>

<tt>poweronall</tt>

<tt>poweron -a</tt> (*)

<tt>power -on -all</tt>

Correct

83. What does the <tt>setdcl</tt> command set? Mark for Review (1) Points

Domain configuration list

Domain control list

Domain component list (*)

None of the above

Correct

84. Which of the following capabilities does a user created with useradm privileges not have? Mark for Review (1) Points

Assign domain hardware (*)

Change a user's password

Create user accounts

Change a user's privileges

Correct

Sun External I O Expansion Unit Installation and Administration(Answer all questions in this section)

85. What Solaris OS supports the Sun External I/O Expansion Unit? Mark for Review (1) Points

. Solaris 7

. Solaris 9

. Solaris 10 (*)

. Solaris 8

Correct

86. At revenue release of the Sun External I/O Expansion Unit what hosts will be supported? Mark for Review (1) Points

. Sun SPARC Enterprise M4000, M5000, M8000, and M9000 (*)

. Sun Fire T1000 and Sun Fire T2000 servers

. Sun Fire X4100 and Sun Fire X4200 servers

Netra T2000 Server

Correct

87. Which of the commands can be executed from OpenBoot PROM (OBP) to view the Sun External I/O Expansion Unit device paths? Mark for Review (1) Points

. pwd

. show-devs (*)

. ls

. cfgadm

Correct

88. Where are the two link cards of a link kit installed?Mark for Review (1) Points

. One in the host PCI-X slot and the other in slot 1 of the I/O Boat

. One in the host PCIe slot and the other in slot 1 of the I/O Boat

. One in the host PCI-X slot and the other in slot 0 of the I/O Boat

. One in the host PCIe slot and the other in slot 0 of the I/O Boat (*)

Correct

89. What does a flashing management link LED at 0.3 MHz on both link cards mean? Mark for Review (1) Points

. I/O Boat link card failure

. Host link card failure

. Link cable failure (*)

. Host link slot failure


90. What can you use for strain relief and routing of I/O cabling? Mark for Review (1) Points

. Rack brackets

. Tie wraps to the rack

. Dongles

. Cable management bracket (*)

Correct

91. Which component feature is in the PCI-X I/O Boat but NOT in the PCIe I/O Boat? Mark for Review (1) Points

. Link card slot

. Six PCI-X I/O adapter slots (*)

. Overtemperature indicator

. Six PCIe I/O adapter slots

Correct

92. When the carrier is removed from the boat how do you unlock the carrier handle? Mark for Review (1) Points

. Push on the carrier handle tab on the front of the carrier.

. Push on the carrier handle tab on the bottom of the carrier. (*)

. Pull back on the carrier handle.

. Push on the carrier handle tab on the top of the carrier.


93. Which two of the following are features of the Sun External I/O Expansion Unit? (Select 2) Mark for Review (1) Points


. Supports either optical fiber or copper interconnect link to a host (*)

. Supports an Infiniband interconnect link to a host

. Supports PCIe and PCI-X adapters (*)

. Supports three I/O Boats

. Contains a service processor

Correct

94. Each I/O Boat has which of the following slots:Mark for Review (1) Points

. One link slot and six I/O adapter slots (*)

. Two link slots and four I/O adapter slots

. One link slot and seven I/O adapter slots

. One link slot and eight I/O adapter slots

Correct

95. Why must the carrier handle be in the closed position in order to install the link card in slot 0? Mark for Review (1) Points

. To make it easier to hold the handle while sliding the carrier into the slot

. To better align the card within the carrier

. To make sure the card is turned off

. To allow for a clearance between the card and slot connectors (*)


96. Which step is not needed to replace an I/O Boat? Mark for Review (1) Points

. Disconnect the I/O adapter cables.

. Unmount the chassis from its rack (*)

. Disconnect the link cables.

. Power down the I/O Boat and disconnect its power cabling.


97. The I/O Boats and power supplies connect to: Mark for Review (1) Points

. Each other

. The Backplane

. The power distribution unit

. The Centerplane (*)

Correct

98. Where can driver updates for the third-party vendor I/O adapters be found? Mark for Review (1) Points

. http://sunsolve.sun.com

. http://sun.com

. Vendor's web site (*)

. No updates are needed

Correct

99. Which fault management utility can be used to display Sun External I/O Expansion Unit error messages? Mark for Review (1) Points

. log

. dumplog

. fmdump (*)

. ioxadm


100. Which software package contains the PCIe drivers for the sun4u platform? Mark for Review (1) Points

. SUNWpci.u

. SUNWsams.u

. SUNWiris.u

. SUNWcakr.u (*)

Correct

101. The link cards use which type of protocol for the data path? Mark for Review (1) Points

. Fibre Channel

. USB

. PCIe (*)

. PCI


102. How many power sources are recommended for the Sun External I/O Expansion Unit? Mark for Review (1) Points

. Two (*)

. Three

. One

. Four

Correct

ESD Prevention(Answer all questions in this section)

103. Low humidity environments reduce the voltage generated from friction and moving, Mark for Review (1) Points

True

False (*)

Correct

104. What is the difference between a soft failure and a hard failure? Mark for Review (1) Points

Hard failures represent 80% of all failures

Soft failures weaken components and is difficult to detect. Hard failures are easy to identify and trace back to ESD. (*)

Soft failures occurs in the software. Hard failures occurs in the hardware.

Soft failures are easily detected and rapidly fixed. Hard failures are difficult to identify and fix.

Correct

105. Which of the following is NOT one of the rules for preventing ESD damage? Mark for Review (1) Points

Store and transport ESD-sensitive items in static-shielding containers

Handle electronic components only when you are properly grounded

Keep items away from electronic components

Make sure your grounding straps are not in contact with your skin. (*)

Correct

106. Standing up can generate up to 1,400 volts. Mark for Review (1) Points

True (*)

False

Correct

107. Why are ESD "soft failures" the most serious type of failures? Mark for Review (1) Points

The damage is immediate and easily detected

The damage is not immediately noticed or detected (*)

They represent 60% of failures

They represent 40% of all failures

Correct

108. The leading cause of semiconductor failure is due to?Mark for Review (1) Points

Damage during shipments

The increased use of 45nm technology in manufacturing semiconductors

Incorrect power supply used with the system

Electrostatic discharge (*)

Correct

109. Which of the following descriptions best defines ESD?Mark for Review (1) Points

The ability of a part to withstand a static charge without failure.

The failure of an item that would result in failure of the system.

The sudden transfer, or discharge, of electricity from one object to another. (*)

Damage to system components due to the use of an incorrect power supply

Correct

110. Which items generate static electricity? Mark for Review (1) Points

Work surfaces

Clothing

People

All of the above


111. How often is the EIS-DVD released? Mark for Review (1) Points

Once a year

Once a month (*)

Twice a month

Once a quarter

Correct

112. True or False? EIS is an optional service for installations carried out by Sun staff and their installation partners. Mark for Review (1) Points

True

False (*)

Correct

113. The EIS Methodology is a set of standards, processes, tools, and documentation that helps an installation team perform installations of Sun equipment in a consistent manner and provides them with a set of installation best practices for perfoming what particular installations? Mark for Review (1) Points

Currently concentrating on Solaris for Sun storage only

Currently concentratin on Solaris for Solaris for x86 platform servers only.

Currently concentrating on Solaris for SPARC platfor only

Currently concentraing on Solaris for SPARC platform, Solaris for x86 platform servers, and Sun storage (*)

Correct

114. The EIS Standard - Basic Solaris: Mark for Review (1) Points

Defines a method for achieving a consistent installation for Sun Systems.

Mandates that installers use the EIS-DVD during the installation process.

All of the above. (*)

Requires the installer to use the appropriate EIS installation checklists when installing Solaris

Correct

115. EIS technical installation checklists are available for: Mark for Review (1) Points

Servers, Storage, Software items (*)

Servers, Storage, Appliances

Workstations, Servers, Storage

Servers, Workstations, Software items

Correct

116. EIS-DVD: (Select all that apply) Mark for Review (1) Points

Includes patches for Sun software required in most installations

Includes scripts to carry out standard settings and to unpack and install the patches

Includes programs and tools, such as explorer and Griffon

Enables the systems to be installed consistently and without need for internet connectivity

All of the above (*)

Correct

117. Global EIS Web contains: Mark for Review (1) Points

Patches and SunSolve information

Information, links, downloads, detailed training, and success stories (*)

Sun System Handbook links and links to heep://docs.sun.com

All of the above

Correct

118. The grounding standard states that: Mark for Review (1) Points

A system should not experience a maximum positive or negative temperature gradient of more than 2 degrees Celsiuls or 4 degrees Farenheit per hour.

Processes are in place to ensure that equipment is not damaged due to improper handling or climage changes between transportation and the final destination.

All server installations are to be properly grounded according to the methods described in the appropriate Sun hardware documentation. (*)

A clean data center environment must be maintained: systems should be unpacked outside of the data center, and then moved into the center.

Correct

119. True or False? The Boot Disk Layout and Mirroring Standard is intended to help installation planners format their boot disks in a consistent and supportable manner. Mark for Review (1) Points

True (*)

False

Correct

120. Where are the major changes between EIS-DVD revisions found? (Select all that apply() Mark for Review (1) Points


On the EIS web site (*)

In the history .txt file on the DVD (*)

In the changes.txt file on the DVD

None of the above

Correct

121. EIS consists of how many standards? Mark for Review (1) Points

3

5

6 (*)

4


122. The EIS cabling standard states that: Mark for Review (1) Points

The fields designate the cabinet, insertion point, board, slot, and port.

All of the ablve (*)

Cables must be labeled at both ends (identically).

Cable labels consist of two lines of text, each containing up to five fields.

A customer's existing cable labeling scheme can be used if it meets the EIS requirements.

Correct

123. During the Project Initiation step: Mark for Review (1) Points

The purpose is to define details such as hostnames, IP addresses, and boot disk layout for the new systems. Furthermore , the test that will be performed during customer handover are defined.

You ensure that explorer (with the instinfo option) has been run and the explorer data file has been uploaded in the correct configDB.

A project can range from a single server installation to a complex internation configuration involving multiple sites, servers, storage, and services. (*)

Customer details, the installation team, Radiance case numbers, and order number (as appropriate) are documented.


124. True or False? EIS is a living process and is constantly being updated to keep abreast of our products and latest knowledge. Mark for Review (1) Points

True (*)

False

Correct

125. True or False? The EIS DVD contains optional up-to-date patches and utilities sometimes needed during the installatoin procedure.Mark for Review (1) Points

True

False (*)

Correct126. True or False? The EIS Methodololgy can be applied to other post-installation activities such as a Solaris OS upgrade. Mark for Review (1) Points

True (*)

False

Correct

127. During the EIS Compliance Sign Off step: Mark for Review (1) Points

Obtain project signoff and handover of project documentation

Follow the additional steps through PS or Partners. In WINGS, this depends on the availablility of templates reflecting these services.

Perform the system tests as defined.

Create customer documentation and hand over for signoff. (*)

Correct

128. True or False? EIS does not and cannot cover every single product available from Sun. Mark for Review (1) Points

True

False (*)

Correct

129. Planning is a very important phase of a successful installation and helps determine, and confirm, the deliverables with the customer. What tool is used for this type of work? Mark for Review (1) Points

CapacityTOOL

EISplan

INSTALLplan

WINGS (*)

Correct

130. True or False? Enterprise installation Standards (EIS) is a methodology that ensures consistent, high-quality, cost-effective Sun systems and storage installations for Sun customers. Mark for Review (1) Points

True (*)

False

Correct





Acts as an OS installation server for the domains*

Correct

2. How many Physical System Board sets (PSBs) can reside in a M9000-64 server? Mark for Review (1) Points

Twenty-four

Four

Eight

Sixteen*

Correct

3. What is the minimum processor speed that the Jupiter bus supports? Mark for Review (1) Points

2.5 GHz

2 GHz

1.5 GHz

1.75 GHz

Incorrect. Refer to the �Sun SPARC Enterprise MX000 Server Overview and Architecture� training for more information.


PCI-E

PCI-X

Both PCI-E and PCI-X*

None of the above

Correct


12 RU

10 RU

8 RU

6 RU*

Correct

6. How many Physical System Board sets (PSBs) can reside in a M8000 server? Mark for Review (1) Points

Four*

Sixteen

Twelve

Eight

Correct

7. How many service processors do the entry-level and mid-range MX000 servers have? Mark for Review (1) Points

2

3

1*

0

Correct

8. How many domains can you configure in a fully loaded M8000 server? Mark for Review (1) Points

Four

Twenty-four

Eight

Sixteen*

Correct


None of the above.

CPUs and memory reside on different boards in the mid-range servers.*



Correct

10. What type of CPUs do the Sun SPARC Enterprise MX000 servers support? Mark for Review (1) Points

UltraSPARC III/IV

UltraSPARC T1

SPARC64 VI/VII*

UltraSPARC I/II

Correct


Memory and I/O

CPU, Memory, and I/O*

CPU and memory

CPU and I/O

Correct


Two*

Six

One

Four

Correct

13. What are the maximum number of high-density disk drives that can reside in a high-end server's IOU? Mark for Review (1) Points

Four*

Six

Two

Eight

Correct

14. How many server products make up the Sun SPARC Enterprise MX000 server line? Mark for Review (1) Points

Two

Four

Five*

Eight

Correct

15. What type of processors does the M3000 server support?Mark for Review (1) Points

both SPARC64 VI and SPARC64 VII

UltraSPARC IV

SPARC64 VII*

SPARC64 VI


PCI-E*

PCI-X

Both PCI-E and PCI-X

None of the above

Correct





uni-mode and quad-mode*

Correct


Six

Four

Eight*

Two

Correct

19. Which of the following statements is correct in defining the purpose of the Service Processor in the MX000 servers? Mark for Review (1) Points



It is an ASIC that provides an interface between the MACs, the CPUs, and the I/O controllers.*


Incorrect. Refer to the �Sun SPARC Enterprise MX000 Server Overview and Architecture� training for more information.


Sun Fire

Jupiter*

Infiniband

UPA

Correct

21. Which of the following servers uses the crossbar unit, XBU? Mark for Review (1) Points

high-end MX000 servers*

mid-range MX000 servers

the entire range of MX000 servers

entry-level MX000 servers

Correct

Creating Customer Value(Answer all questions in this section)

22. This online assessment tool is designed to share Global Software Support good practices across 5 domains - Strategy, Process, People, Technology and Governance � with the goal to help customers get maximum value from their Oracle investments Mark for Review (1) Points

Sustaining Support

Customer Success Self-Assessment*

Customer Services Catalog

Transfer of Information (TOI)

Newsletters

Incorrect, refer to the Creating Customer Value training for more information

23. To customize the Regions on the Main Dashboard you can drag-and-drop those you want included and rearrange them according to how you want them to show up. Within the Content of a Region you can do the following: (Choose all that applies) Mark for Review (1) Points


Each region is context-sensitive with right-click menus.

Minimize or maximize the region

Group the content within the region

Export directly to a CSV file or Print a view.

Resize, re-order, sort, add or remove the region


24. The Inventory and Usage region is available even for those who are not using the Configuration Manager. Mark for Review (1) Points

True

False*

Corrrect

25. It is an integrated, multichannel, online collaboration portal that leverages the latest Web 2.0 technologies to provide real-time access to Oracle�s knowledge repository. It is a venue where customers exchange knowledge with an extensive network of peers and Oracle experts. Mark for Review (1) Points

Configuration manager

My Oracle Support Community*

DB Upgrade companion

Maintenance Wizard

Support Diagnostics Tools

Corrrect

26. Identify the support model described: This support model centered around reactively working customer issues. You work with support on the issue, identify a solution, and then move to implement that solution. Mark for Review (1) Points

Traditional support model

Pro-active support model

Predictive support model

None of the above

All of the above


27. Product Information Centers are one stop shops maintained within our knowledge base that contain information about specific products and releases. Mark for Review (1) Points

True*

False

Corrrect

28. This a a resource available in oracle.com that provides full list of services, which presents to customers the complete portfolio of Oracle Customer Services making it easier to find the right services based on their solution lifecycle needs. Mark for Review (1) Points

Lifetime Support Policy

Newsletters


Sustaining Support



29. This is another resource available to customers designed to promote awareness and understanding of the available support tools and resources to allow you to get the most out of your support investment. Mark for Review (1) Points


Support Process and Tools advisor webcasts*


Newsletters

Sustaining Support

Corrrect

30. This training resource is built for practical real-world situations, allowing you to gain valuable hands-on experience as well as use the presented solutions as the foundation for production implementation, dramatically reducing time to deployment. Mark for Review (1) Points

Sustaining Support

Oracle By Example (OBE)*


Newsletters


Corrrect

31. It is a support capability that automates the exchange of configuration information between Oracle Support and our customers, enabling proactive detection of issues our customers may encounter, and allowing for faster resolution times in instances where you do run into an issue. Mark for Review (1) Points

Change assistant

Upgrade wizard

Configuration Manager---*

Remote Diagnostcs Agent

Support Diagnostics tool

Corrrect

32. This stage of Life time Support provides technical support, including access to our online support tools, knowledge bases, and technical support experts. It is available for as long as you license your Oracle products. Mark for Review (1) Points

Lifetime Support Policy

Premier Support

Extended support

Sustaining Support *

None of the above

Corrrect

Oracle's Lifetime Support Policy(Answer all questions in this section)

33. While in Sustaining Support, the pricing is equal to pricing as if in Premier Support Mark for Review (1) Points

True*

False

Corrrect

34. Lifetime Support supports you at Every Stage of the Applications Life Cycle Mark for Review (1) Points

True*

False

Corrrect

35. Premier Support Extends for how many years after a product's release? Mark for Review (1) Points

5 years*

8 Years

No limit

10 years

1 Year

Corrrect

36. which year was TSANet established? Mark for Review (1) Points

1990

1992

1993*

1991

1994

Correct

37. which are TSANet relationship levels? Mark for Review (1) Points


Closed Group Agreements

Classic or Standard Community

Open Group Agreements

Mission Critical Community

Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

38. MVSP can be a replacement for support Mark for Review (1) Points

True

False*

Correct

39. Under MVSP model, customer call a vendor for a problem. While the support analyst decides involvement from another vendor, he will log SR to another vendor, then customer follow the SR to another vendor. Mark for Review (1) Points

True

False*

Correct

40. A "Mutual Customer" under the Multi-Vendor Support Program must have an active support contract with BOTH Oracle and a participating Partner. Mark for Review (1) Points

True*

False

Correct

41. Which of the following is not normally provided via My Oracle SupportMark for Review (1) Points

Certification information

Diagnostic Tests

Certified Advantage Partner Criteria*

Access to SR logging

Correct

42. Which of the following does not apply to Oracle Collaborative Support? Mark for Review (1) Points

Used by Support Engineers for problem verification

Accessed via My Oracle Support

Used by Support Engineers to demonstrate functionality*

Used by Support Engineers for real time viewing of error messages and log and trace files

Correct

43. What is Oracle's on-line Support Service? Mark for Review (1) Points

Service Request

OPN

Premier

My Oracle Support*

Correct

44. True or False? The first level of escalation will bring Support Management attention to your SR Mark for Review (1) Points

True*

False

Correct

45. What does escalating a SR mean? Mark for Review (1) Points

Increasing the severity

Referring to your Oracle Account Manager

Arranging on-site assistance

Bringing Support management attention to the problem*

Correct

46. What can you expect following an escalation request? Mark for Review (1) Points

Support Engineer passes SR to another engineer

Oracle Consultant onsite within 24 hours

Oracle Support manager telephones you to discuss your problem and agree to an action plan

24x7 working until problem resolved

Incorrect, refer to the Oracle Support Basics training for more information

47. How long will a Oracle Collaborative Support session last? Mark for Review (1) Points

Up to 5 minutes

Will take 20 minutes butmaybe dependent on the engineer who is doing the OCS.*

Up to 1 hour

Unlimited

Correct

48. What is the most effective way to escalate a SR?Mark for Review (1) Points

Via your Oracle Account Manager

Update My Oracle Support

Update SR in My Oracle Support and then call into Support*

Call into Support

Correct

49. If you wish to escalate further up the Oracle Management chain what must you have in place? Mark for Review (1) Points

Escalation contacts further up your internal organisation

An additional business case

Authorisation from your Oracle Account Manager

OCS session arranged

Incorrect, refer to the Oracle Support Basics training for more information

My Oracle Support Community(Answer all questions in this section)

50. This tab in My Oracle Support community is a way for you to organize and easily find community content. Mark for Review (1) Points

Discussions and Documents tab

Tags tab*

People finder tab

Profile tab

Private Messages tab

Correct

51. In the Rewards and Recognition Program of the My Oracle Support Community, the User Reputation Model calculates points based on member participation, document contribution, as well as customer and partner feedback. Mark for Review (1) Points

True

False

Incorrect. Refer to the My Oracle Support Community training for more information.

52. In My Oracle Support content this represents a collection of Communities. Often, organize in a tree structure so members can easily find the topics which are listed. Mark for Review (1) Points

Threads

Categories

Community

Discussions

Messages

Incorrect. Refer to the My Oracle Support Community training for more information.

53. Collaborative Support is the ability to rapidly resolve service incidents in customer environments through a collaborative resolution model (commonly known as a Community). Mark for Review (1) Points

True

False

Correct

54. This tab in My Oracle Support community allows you to search or browse for other members of the community Mark for Review (1) Points

Profile tab

Private Messages tab

People finder tab*

Tags tab

Discussions and Documents tab

Correct

55. This business tool - My Oracle Support Community gives

you:- Mark for Review (1) Points


Immediate access to an extensive network of resources to locate answers to your questions*

access to Oracle experts, industry peers, and an aggregate of knowledge resources*

Access to resolution information Support as well as the robust search capability against collective community knowledge.*

A venue to share best practices and knowledge with peers and experts.*

None of the above

Correct

56. When you enroll for a free eSeminar, the Conference Key is sent through a confirmation email. Mark for Review (1) Points

True*

False

Correct

57. Your system must meet the following requirements to be able to run Oracle Web Conferencing Mark for Review (1) Points


Pop-up blocking must be disabled in your browser*

Microsoft Virtual Machine (VM) or Sun JRE*

Internet Explorer 5.5 or later*

Windows 98 or later*

1024 x 768 screen resolution*

Correct

58. Oracle Collaborative Support is accessed via which of the following: Mark for Review (1) Points

My Oracle Support*

Oracle.com

OPN

Google Tools

None of the Above

Correct

How to Escalate a Service Request within Oracle Support(Answer all questions in this section)

59. If you wish to escalate further up the Oracle Management chain what must you have in place? Mark for Review (1) Points

Escalation contacts further up your internal organisation*

Authorisation from your Oracle Account Manager

An additional business case

OCS session arranged

Correct

60. You should consider escalating an SR when Mark for Review

(1) Points


you encounter a critical roadblock*

you are dissatisfied with the resolution or response to a Service Request*

the SR was raised with the wrong severity

Project deadline is within 10 days*

All of the above

Correct

61. Not having answers or know how to obtain information in a timely manner contribute to customer frustration. Mark for Review (1) Points

True*

False

Correct

62. Which of the following statements are true and will make happy customers more happier. (Select all that applies). Mark for Review (1) Points


Most customers gladly will accept any documentation or materials you believe may help them utilize their software more efficiently.*

Understand your customers� plans for future utilization, expansion and make the appropriate recommendations for upgrading to newer or different software or releases.*

Provide your customers with new product or service information before it is widely disseminated.*

Keep track of the things you have done in the past to make them happy; d

o more of the same*

Strive toward making your relationships with your customers true partnerships rather than that of just a vendor-customer*

Correct

63. Understand the difference between what your customers want and what your customers need helps provide positive customer experience. Providing targeted information and advice they can use them to focus more on what they need than on what they think they want. Mark for Review (1) Points

True*

False

Correct

64. To define the difference between mediocre companies, poor performers and Market Leaders Mark for Review (1) Points


Understand the concept that business cannot exist without satisfied customers who help sustain revenues*

Understand the difference between customer�s needs and wants*

Set reasonable and measureable expectations with their customers*

Know when to say no professionally to customer requests and providing alternate solutions*

Create world-class customer contact*

Correct

65. A great deal of customer escalations can be prevented by awareness of customer on knowing what to expect. . Mark for Review (1) Points

True*

False

Correct

66. What the customers want? Customers want and expect the following from Oracle and it�s partners. Select all that applies. Mark for Review (1) Points


Be the Center of Attention when they have Needs � they want to feel they have priority and attention when issues arise.*

expect us to be proactive and to anticipate their wants and needs*

staff needs to be proficient in all available communication options and know when to appropriately use each*

Effectively read customer�s preferred communication style*

None of the above

Correct

67. To help build an effective customer service model for your business it�s important to identify and build an effective communication and knowledge model based on the similarities and common characteristics of your customers. Mark for Review (1) Points

True*

False

Correct

211022774-ide-exam

Documents

server management

x86 servers

server overview training

m5000 server

m4000 server

server products

m4000vseries servers

pointsnetra servers