22 - pagibigfund.gov.ph of acquired assets.pdf · 22 . 2 creation of pag-ibig fund ... mandatory...

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CREATION OF Pag-IBIG Fund

The birth of Home Development Mutual Fund (HDMF), more popularly known as the Pag-IBIG Fund, was an answer to the need for a national savings program and an affordable shelter financing for the Filipino worker. The Fund was established on 11 June 1978 by virtue of Presidential Decree No. 1530 primarily to address these two basic yet equally important needs. Under the said law, the Social Security System (SSS) shall administer the funds of private employees, while the Government Service Insurance System (GSIS) shall administer the funds of government employees. Less than a year after on 1 March 1979, Executive Order No. 527 was signed. The order directed transferring the administration of the Fund to the National Home Mortgage Finance Corporation (NHMFC), which was one of the operating agencies of the then Ministry of Human Settlements. Seeing the need to further strengthen the stability and viability of the two funds, Executive Order No. 538 was issued on 4 June 1979, merging the funds for private and government personnel into what is now known as the Pag-IBIG Fund. However, it was only on 14 December 1980 when Pag-IBIG was made independent from the NHMFC with the signing of PD 1752, which is recognized as the Pag-IBIG Fund Charter. With the improved law in effect, the Fund’s rule-making power was vested in its own Board of Trustees. Likewise, PD 1752 made Pag-IBIG membership mandatory for all SSS and GSIS member-employees. Months after former President Corazon C. Aquino assumed leadership of the country, Pag-IBIG contributions were suspended from May to July 1986. On 1 August 1986, former President Aquino directed the resumption of Pag-IBIG membership under Executive Order No. 35. Membership was still on a mandatory basis but under more liberal terms. The employee and employer contribution rates were reduced, and the Maximum Fund Salary was raised from P3,000 to P5,000. 1 January 1987 marked the return of the Pag-IBIG Fund to a voluntary program under Executive Order No. 90. It was during the years as a voluntary fund that Pag-IBIG introduced innovative benefit programs that heeded the calls for expansion of membership, and addressed the immediate financial as well as housing needs of its members. After eight years as a voluntary fund, Pag-IBIG membership reverted to mandatory on 17 June 1994 when President Fidel V. Ramos signed Republic Act 7742. The new law became effective on 1 January 1995. More than a decade after RA 7742 was implemented, the Pag-IBIG Fund continues to be a strong partner in realizing Filipino workers’ dreams. Recognizing Pag-IBIG Fund’s contributions and the need to further strengthen its capability as the biggest source of housing finance in the country to date, President Gloria Macapagal-Arroyo signed into law Republic Act No. 9679 or the Home Development Mutual Fund Law of 2009 on 21 July 2009, and making Pag-IBIG membership mandatory for all, including Filipinos employed by foreign-based employers. Now more than ever, Filipino workers will enjoy the benefits that are available only to Pag-IBIG members. Pag-IBIG is an acronym which stands for Pagtutulungan sa Kinabukasan: Ikaw, Bangko, Industriya at Gobyerno. To this day, the Pag-IBIG Fund continues to harness these four sectors of the society to work together towards providing Fund members with adequate housing through an effective savings scheme.

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VISION

To be the premier and globally competitive provident financial institution.

MISSION

To uplift the quality of life of the members through savings.

GOALS

1. To motivate the employed and other earning groups to save, with contributory support of the employers, through an integrated nationwide provident savings system.

2. To provide affordable housing finance to the Fund’s members to enable them

to meet their housing needs.

GUIDELINES IMPLEMENTING THE Pag-IBIG FUND ACQUIRED ASSETS DISPOSAL PROGRAM

To ease up the burden of the Pag-IBIG members, assist delinquent borrowers and to provide shelter affordable to Pag-IBIG members, the Pag-IBIG Fund is carrying out a more liberalized scheme on the disposal of its acquired properties through the Guidelines Implementing the Pag-IBIG Fund Assets Disposal Program. Under this program, the Fund’s acquired assets are put up for sale through housing loan and cash payment. Discounts of 30% and 25% are given to interested buyers who will purchase properties through housing loan and through cash payment, respectively. In addition, downpayment is not required from any interested buyer upon purchase.

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PURCHASE OF AN ACQUIRED ASSET UNDER THE “Pag-IBIG FUND ACQUIRED ASSETS DISPOSAL” PROGRAM

(Through Cash Basis) (Simple Transaction)

Schedule of Receipt of Application Monday to Friday, 8:00 am - 5:00 pm

(No Lunch Break)

Processing Time

5 working days - From date of payment of reservation fee up to signing of Deed of Absolute Sale (DOAS)

5 working days - From submission of Notarized Deed of Absolute Sale (DOAS) up to release of title

Required Fee

P1,000.00 - Reservation Fee (non-refundable)

Basic Requirements

1. Offer to Purchase (OP) 2. Reservation Form (RF)

Procedure

Stage 1: Inquire on the List of Properties for Sale and Conduct Property Inspection

STEP 1

10 minutes

Go to Pag-IBIG NCR/Regional Branch.

For NCR, proceed to Acquired Assets Management servicing counter.

For Regional Branch, proceed to Loans and Contribution Management and Recovery Division servicing counter.

Inquire on the list of acquired assets for sale.

Note: The list of acquired assets for sale is available at the bulletin board and downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph.

Inspect the desired property to purchase.

Person Responsible

Marketing Specialist/ Members Services

Officer III

http://www.pagibigfund.gov.ph/

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Note: Come back to Pag-IBIG Fund after property inspection.

Person Responsible


Officer III

Stage 2: Submit Offer to Purchase and Pay Reservation Fee

STEP 1

15 minutes




Get Offer to Purchase (OP, 2 copies) and Reservation Form (RF).

Accomplish and submit OP (2 copies) and RF.

Get Payment Order Form (POF, 2 copies) for reservation fee.

Person Responsible


Officer III

STEP 2

3 minutes

For NCR, proceed to Cash Division-Loans Management Group servicing counter.

For Regional Branch, proceed to Cash and Administrative Services Division servicing counter.

Present POF (2 copies) and pay the reservation fee.

Get Pag-IBIG Fund Receipt (PFR, copy 1) and POF (copy 1).

Cashier II

STEP 3

3 minutes



Present PFR (photocopy) representing payment of reservation fee and get duly acknowledged OP (copy 2).

Expect telephone/cellphone call on the approval.


Officer III

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STEP 4

3 minutes

Upon receipt of call on the approval of offer, go to Pag-IBIG NCR/Regional Branch.



Sign “Conforme” portion of Notice of Approval of Sale through Cash (NOAS).

Get NOAS (copy 1).

Notes:

1. Come back to Pag-IBIG Fund for payment of the purchase price within 30 calendar days from receipt of NOAS.

2. In case of change in mode of payment, accomplish and submit Request for Change in Mode of Payment not later than 10 working days prior to expiration of the approved payment term.

Person Responsible


Officer III

Stage 3: Pay the Purchase Price

STEP 1 3 minutes




Get Payment Order Form (POF, 2 copies) for payment of the approved purchase price.

Person Responsible


Officer III

STEP 2 3 minutes



Present POF (2 copies) and pay the purchase price.

Cashier II

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STEP 3 3 minutes



Present PFR (payment of purchase price).

Expect telephone/cellphone call on the availability of Deed of Absolute Sale (DOAS).

Note: Come back to Pag-IBIG Fund after the following period for signing and notarial of DOAS:

3 working days – for Cash Payment

5 working days – for Local Personal/ Manager’s Check

7 working days – for Regional Personal/Manager’s Check

Person Responsible


Officer III

STEP 4 12 minutes

Upon receipt of call on the availability of DOAS, go to Pag-IBIG NCR/Regional Branch.


For Regional Branch, proceed to the Loans and Contribution Management and Recovery Division servicing counter.

Get and sign DOAS (6 copies).

Have the DOAS notarized.

Submit notarized DOAS (5 copies) and get the following documents:

* TCT/CCT (photocopy)

* DOAS (copies 1 and 2)

* Original Receipt (OR) of Expanded Withholding Tax (EWT) or Certification on Tax Exemption


Officer III

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* Tax Declaration

* Real Estate Tax Receipts

* Deed of Assignment (if applicable)

Notes: 1. The Buyer shall be responsible for the

notarization of DOAS and payment of the Documentary Stamp Tax (DST).

2. Expect telephone/cellphone call on the availability of title for release.

Person Responsible


Officer III

Stage 4: Get the Title

STEP 1 5 minutes

Upon receipt of call on the availability of title for release, go to Pag-IBIG NCR/ Regional Branch.

For NCR, proceed to Securities and Mortgage Custodianship Division - Treasury Department servicing counter.


Present DOAS and 2 valid IDs, and get the original TCT/CCT.

Notes: 1. The buyer shall be the one to get the

Certificate Authorizing Registration (CAR) from the Bureau of Internal Revenue (BIR).

2. For registration and transfer of title, please refer to the Guide on the Registration and Transfer of Title in the Name of the Buyer.

Person Responsible

Document Securities Analyst III/Securities

Custodian II

END OF TRANSACTION

Note: The following period are excluded in the determination of the maximum processing time:

30–day period given to Pag-IBIG member for full payment of the purchase price reckoned from date of receipt of the Notice of Approval of Sale

5 working days for clearing of Local Personal/Manager’s Check 7 working days for clearing of Regional Personal/Manager’s Check

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PURCHASE OF AN ACQUIRED ASSET UNDER THE “Pag-IBIG FUND ACQUIRED ASSETS DISPOSAL” PROGRAM

(Through Installment Basis) (Simple Transaction)


(No Lunch Break)

Processing Time

3 working days - From date of payment of reservation fee up to execution of Deed of Conditional Sale (DCS) including payment of 1-year insurance premium

3 working days - From date of payment of last installment due up to signing of Deed of Absolute Sale (DOAS)

5 working days - From submission of Notarized Deed of Absolute Sale (DOAS) up to release of title

Required Fee

P1,000.00 - Reservation Fee (non-refundable)

Basic Requirements

1. Offer to Purchase (OP) 2. Reservation Form (RF)

Procedure

Stage 1: Inquire on the List of Properties for Sale and Conduct Property Inspection

STEP 1

10 minutes





Note: The list of acquired assets for sale is

Person Responsible


Officer III

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available at the bulletin board and downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph.


Note:

Come back to Pag-IBIG Fund after property inspection.

Person Responsible


Officer III

Stage 2: Submit Offer to Purchase and Pay Reservation Fee

STEP 1

15 minutes




Get Offer to Purchase (OP, 2 copies) and Reservation Form (RF).

Accomplish and submit OP (2 copies) and RF.

Get Payment Order Form (POF, 2 copies) for reservation fee.

Person Responsible


Officer III

STEP 2

3 minutes



Present POF (2 copies) and pay the reservation fee.


Cashier II

STEP 3

3 minutes



Present PFR (photocopy) representing payment of reservation fee and get duly acknowledged OP (copy 2).

Expect telephone/cellphone call on the approval.


Officer III


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STEP 4

12 minutes

Upon receipt of call on the approval of offer, go to Pag-IBIG NCR/Regional Branch.



Sign “Conforme” portion of Notice of Approval of Sale through Installment Basis (NOASIB) and Deed of Conditional Sale (DCS).

Get NOASIB (copy 1) and DCS (3 copies).

Have the DCS notarized.

Submit notarized DCS (copy 2).

Notes:

1. The first monthly installment shall commence on the month immediately following the signing of DCS.

2. In case of change in mode of payment, accomplish and submit Request for Change in Mode of Payment not later than 10 working days prior to expiration of the approved payment term.

Person Responsible


Officer III

Stage 3: Pay Monthly Installments

STEP 1

3 minutes




Get Payment Order Form (POF, 2 copies) for payment of the monthly installment due.

Person Responsible


Officer III

STEP 2

3 minutes


For Regional Branch, proceed to Cash and Administrative Services Division

Cashier II

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servicing counter.

Present POF (2 copies) and pay the monthly installment due.


Person Responsible

Cashier II

STEP 3

3 minutes

Upon payment of the last monthly installment due:



Present PFR (payment of final monthly installment due).

Expect telephone/cellphone call on the availability of Deed of Absolute Sale (DOAS).

Note: Come back to Pag-IBIG Fund after the following period for signing and notarial of DOAS: 3 working days – for Cash Payment 5 working days – for Local Personal/

Manager’s Check 7 working days – for Regional

Personal/Manager’s Check


Officer III

STEP 4

12 minutes

Upon receipt of call on the availability of DOAS, go to Pag-IBIG NCR/Regional Branch.



Get and sign DOAS (6 copies).

Have the DOAS notarized.

Submit notarized DOAS (5 copies) and get the following documents:

* TCT/CCT (photocopy)

* DOAS (copies 1 and 2)

* Original Receipt (OR) of Expanded Withholding Tax (EWT) or Certification


Officer III

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on Tax Exemption

* Tax Declaration

* Real Estate Tax Receipts

* Deed of Assignment (if applicable) Notes: 1. The buyer shall be responsible for the

notarization of DOAS and payment of the Documentary Stamp Tax (DST).

2. Expect telephone/cellphone call on the availability of title for release.

Person Responsible


Officer III

Stage 4: Get the Title

STEP 1

5 minutes

Upon receipt of call on the availability of title for release, go to Pag-IBIG NCR/ Regional Branch.

For NCR, proceed to Securities and Mortgage Custodianship Division - Treasury Department servicing counter.


Present DOAS and 2 valid IDs, and get the original TCT/CCT.

Notes:

1. The buyer shall be the one to get the Certificate Authorizing Registration (CAR) from the Bureau of Internal Revenue (BIR).

2. For registration and transfer of title, please refer to the Guide on the Registration and Transfer of Title in the Name of the Buyer.

Person Responsible

Document Securities Analyst III/Securities

Custodian II

END OF TRANSACTION

Note: The following period are excluded in the determination of the maximum processing time:

Payment period given to Pag-IBIG member for payment of the monthly installments reckoned from the date of signing of Deed of Conditional Sale

5 working days for clearing of Local Personal/Manager’s Check 7 working days for clearing of Regional Personal/Manager’s Check

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GUIDE ON THE REGISTRATION AND TRANSFER OF TITLE IN THE NAME OF THE BUYER

A. Proceed to Bureau of Internal Revenue (BIR) that has jurisdiction over the property:

- Present the Deed of Absolute Sale (DOAS). - Request computation of Documentary Stamps. - Pay the Documentary Stamps at designated bank. - Present bank receipt. - Request issuance of Certificate Authorizing Registration (CAR).

B. Proceed to Registry of Deed (RD) that has jurisdiction over the property:

- Present the following documents: * Certificate Authorizing Registration (CAR) * Deed of Absolute Sale (DOAS)

- Pay transfer tax and registration fees. - Request for the following:

* Issuance of new Title under buyer’s name * Certified true copy of new title * DOAS stamped received

C. Proceed to Assessor’s Office that has jurisdiction over the property:

- Present new title. - Pay fees for the issuance of new tax declaration under the buyer’s name for lot and

house, if applicable. - Secure copy of the new Tax Declaration for lot and house, if applicable.

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PURCHASE OF AN ACQUIRED ASSET UNDER THE “Pag-IBIG FUND DISPOSAL OF ACQUIRED ASSETS” PROGRAM

(Through Housing Loan) (Complex Transaction)


(No Lunch Break)

Processing Time

15 working days - From date of payment of reservation fee up to issuance of Notice of Approval of Sale thru Housing Loan (NOASHL)

5 working days - From payment of the required fees up to signing of required loan documents

Required Fees

1. P1,000.00 - Reservation fee (non-refundable) 2. Incidental Expenses (to be paid within 30 days

upon receipt of NOASHL): a. P2,000 additional processing fee b. Required Equity (if any) c. 1-year Insurance Premium d. Transfer Fee

Basic Requirements

1. Offer to Purchase (OP) 2. Reservation Form (RF) 3. Membership Status Verification Slip (MSVS) 4. Housing Loan Application (HLA) 5. Additional Requirements (Refer to pages 20 to 21)

Procedure

Stage 1: Inquire on List of Properties for Sale and Conduct Property Inspection

STEP 1

10 minutes


For NCR, proceed to the Acquired Assets Management servicing counter.


Person Responsible


Officer III

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Person Responsible

Note: The list of acquired assets for sale is available at the bulletin board and downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph.


Note:

Come back to the Pag-IBIG Fund after property inspection.


Officer III

Stage 2: Submit Offer to Purchase with Housing Loan Requirements and Pay Reservation Fee

STEP 1

15 minutes




Get and accomplish the following:

* Offer to Purchase (OP, 2 copies)

* Reservation Form (RF)

* Membership Status Verification Slip (MSVS)

* Housing Loan Application (HLA, 2 copies)

* Checklist of Requirements

Submit accomplished OP (2 copies), RF, HLA (2 copies) and complete housing loan requirements and get Payment Order Form (POF, 2 copies) for reservation fee.

Get Payment Order Form (POF, 2 copies) for the payment of processing fee and/or lump sum payment of monthly savings.

Person Responsible


Officer III

STEP 2

3 minutes


For Regional Branch, proceed to Cash

Cashier II


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and Administrative Services Division servicing counter.

Present POF (2 copies) and pay the reservation fee and/or lump sum payment of monthly savings, if any.


Person Responsible

Cashier II

STEP 3

3 minutes



Present PFR (photocopy) representing payment of reservation fee and get duly acknowledged OP (copy 2) and Acknowledgement Receipt (AR, copy 1) for housing loan application.

Expect telephone/cellphone call on the approval/disapproval.

Note: The Marketing Specialist of Retail Sales Division - Sales and Marketing Department or Members Services Officer III of Loans and Contribution Management and Recovery Division shall inform you thru telephone/cellphone of any findings on the Credit Investigation within 5 working days.


Officer III

STEP 4

3 minutes

Upon receipt of call on the approval/disapproval of housing loan application, go to Pag-IBIG NCR/Regional Branch.



For approved application, sign “Conforme” portion of Notice of Approval (NOA) and Disclosure Statement of Loan Transaction (DSLT) and get NOA (copy 1) and DSLT (copy 1).

Note:


Officer III

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Come back to Pag-IBIG Fund for payment of required fees within 30 calendar days from receipt of NOA.

For disapproved application, sign “Conforme” portion of Notice of Disapproval of Sale (NODS) and get NODS (copy 1) and housing loan requirements submitted.

Person Responsible


Officer III

Stage 4: Pay the Required Fees and Sign Loan Documents

STEP 1 3 minutes




Get Payment Order Form (POF, 2 copies) for payment of the following required fees:

* Required Equity (if any)

* 1-year Insurance Premiums

* P2,000 Processing Fee

* Notarial Fee (if applicable)

* Transfer Fee

Person Responsible


Officer III

STEP 2 3 minutes



Present POF (2 copies) and pay the required fees.


Cashier II

STEP 3 12 minutes




Officer III

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Present PFR (payment of required fees) and sign the following documents:

* Deed of Absolute Sale (DOAS)

* Loan and Mortgage Agreement (LMA)

* Promissory Note (PN)

Submit signed documents and start paying the monthly amortizations. Notes: 1. Upon loan take-out, the borrower

shall: - Pay Real Estate Property Tax

(REPT) every year. - Pay monthly savings based on

upgraded rate corresponding to the approved loan amount, if applicable, and every month thereafter until full settlement of obligation.

2. The title shall be released upon full payment of the housing loan.

Person Responsible


Officer III

END OF TRANSACTION

Note:

The following period are excluded in the determination of the maximum processing time: 30-day period given to Pag-IBIG Fund for payment of the required equity (if any), 1 year

insurance premiums, P2,000.00 processing fee and transfer and registration expense reckoned from receipt of Notice of Approval of Sale through Housing Loan

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DOCUMENTS REQUIRED UPON LOAN APPLICATION

1. Offer to Purchase (2 copies)

2. Housing Loan Application (2 copies) with recent ID photos of borrower

3. Membership Status Verification Slip (MSVS)

4. Income Documents:

For Locally Employed, any of the following:

a. Notarized Certificate of Employment and Compensation (Employer’s format) and for government employees one (1) month payslip, within 3 months prior to date of loan application

b. Latest Income Tax Return (ITR) for the year immediately preceding the date of loan application, with attached W2 form, stamped received by the BIR/Certificate of Tax Withheld (BIR Form No. 2316)

For Self Employed/Other Sources of Income, any of the following:

c. ITR, Audited Financial Statements, and Official Receipt of tax payment from bank supported with DTI Registration and Mayor’s Permit/Business Permit

d. Commission Vouchers reflecting the issuer’s name and contact details (for the last 12 months)

e. Bank Statements or passbook for the last 12 months (in case income is sourced from foreign remittances, pensions, etc.)

f. Copy of Lease Contract and Tax Declaration (if income is derived from rental payments)

g. Certified True Copy of Transport Franchise issued by appropriate government agency (LGU for tricycles, LTFRB for other Public Utility Vehicle or PUVs)

h. Certificate of Engagement issued by owner of business

i. Other document that would validate source of income

For Overseas Filipino Workers (OFW), any of the following:

j. Photocopy of Employment Contract (with English translation if in foreign language)

k. Original Employer’s Certificate of Income (with English translation if in foreign language). If document submitted is photocopy, it shall be duly validated and certified/initialed by Pag-IBIG Fund Information Officer assigned in the country where the member works.

l. Other Proofs of Income, whether original or photocopy, shall be duly validated and certified/initialed by Pag-IBIG Fund Information Officer assigned in the country where the member works.

5. Photocopy (back-to-back) of one (1) valid primary ID of Principal Borrower and Spouse, Co-Borrower and Spouse, and Attorney-In-Fact, if applicable. The same ID must be presented during the conduct of borrower’s validation.

6. Authorization to Conduct/Credit Background Investigation

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7. For OFW members, Special Power of Attorney notarized prior to date of departure or duly certified and authenticated by the Philippine Embassy or Consulate in the country where the member is staying, if abroad. If SPA is without the red ribbon of Consulate Office, the SPA must have a duly stamped notarial seal.

8. Insurance Coverage

a. Health Statement Form (Medical Questionnaire)

OFW members over 60 years old

Loans over P2.0 M to P6.0 M and for borrowers aged up to 60 years old

b. Health Statement Form (Medical Questionnaire) and Full Medical Examination

Borrowers over 60 years old

9. Marriage Contract (For all married borrower/s, co-borrower/s, spouse, family member/s included on the computation of aggregate income)

10. Birth Certificate or any proof of relationship, if with co-borrower/s or family member/s included on the computation of aggregate income

11. For new member or member with less than the required number of monthly savings, photocopy of Pag-IBIG Fund Receipt (PFR) representing lump sum payment of monthly savings.

12. Approved letter request to re-avail of a Pag-IBIG housing loan (for member/s with housing loan that was foreclosed, cancelled, bought back due to default or subjected to dacion en pago).

Note: The pro-forma Housing Loan Application and Health Statement Form (Medical Questionnaire) is available at Sales and Marketing Department-Acquired Assets Management Group for NCR or at any Pag-IBIG Regional Branch or downloadable from the Pag-IBIG website, www.pagibigfund.gov.ph.


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List of Valid IDs Acceptable to the Fund

1. Company ID 2. Passport, issued by Philippine or

Foreign Government 3. Driver’s License 4. Professional Regulation

Commission (PRC) ID 5. Social Security System (SSS) Card 6. Government Service Insurance

System (GSIS) e-Card 7. Government Office and GOCC ID,

e.g. Armed Forces of the Philippines (AFP) ID

8. Integrated Bar of the Philippines (IBP) ID

9. Senior Citizen Card 10. Overseas Workers Welfare

Administration (OWWA) ID 11. Overseas Filipino Worker

(OFW) ID 12. Seafarer’s Identification and

Record Book (SIRB) 13. Postal ID 14. Voter’s ID

ANNEX B

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HANDLING MEMBER’S SUGGESTION/COMPLAINT

To our Valued Members/Customers: Your opinion is of great importance to us. You may send us your suggestions, or any concern through any of the following: Servicing Counters

You may visit our servicing counters stationed at NCR/Regional branches.

For NCR provident-related concerns, please visit the Pag-IBIG Branch maintaining your records. However, for housing-related concerns, you may visit us at G/F, 409 JELP Business Solutions Bldg., Shaw Boulevard, Mandaluyong City.

For those in the regions, you may raise both your provident- and housing-related concerns to the branch maintaining your records.

Forms

Please accomplish the Customer Service Feedback Form (CSFF) or the Customer Complaint Form (CCF). These forms are available at various counters of any Pag-IBIG Office. You may drop the accomplished form/s at designated Suggestion Boxes upon your visit.

Letters

Letters may be sent to:

The Member Relations Department 2/F 409 JELP Business Solutions Building, Shaw Boulevard, Mandaluyong City

You may also send your letters directly to the concerned Pag-IBIG Branch, addressed to the Office of the Manager.

E-mails

E-mails may be sent to [email protected]. You shall receive a confirmation message that your email has been forwarded to the concerned branch/department for appropriate reply and/or action.

mailto:[email protected]

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Pag-IBIG Hotline

For your immediate concerns, you may also reach us at 724-4244 (Pag-IBIG), from Monday to Friday between 8:00 am and 5:00 pm. However, you may also call the Marketing and Enforcement Division of the concerned branch at telephone numbers indicated under List of Branches. Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the following:

Duration Nature of Concern

3 working days

Simple queries (General Information)

Complaints

10 working days Complex queries (Policy and loan-related queries, queries that require coordination with other Pag-IBIG offices)

Grave complaints

1 hour Pag-IBIG Hotline Queries

Thank you for your continued support to the Fund. We look forward to bringing you and all our members a more responsive service.

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Pag-IBIG Branch Areas of Coverage

NCR HOUSING OPERATIONS National Capital Region (NCR), Laguna (San Pedro, Biñan, Sta. Rosa, Cabuyao only), Rizal, Cavite

NORTHERN LUZON La Union Abra, Ilocos Sur, Ilocos Norte, La Union, Baguio Baguio, Benguet, Mt. Province Dagupan Pangasinan Malolos Malolos City, San Jose Del Monte City San Fernando Pampanga, Angeles City, Tarlac, Nueva Ecija, Cabanatuan City, Palayan City, San Jose City, Aurora Dinalupihan Western Pampanga, Bataan, Balanga City, Zambales, Olongapo City Tuguegarao Batanes, Cagayan, Tuguegarao City, Ifugao, Isabela, Cauayan City, Santiago City, Kalinga Apayao, Nueva Vizcaya, Quirino

SOUTHERN LUZON Calamba Laguna (except: Cabuyao, Biñan, Sta. Rosa, San Pedro) Lucena Quezon Batangas Batangas Calapan Occidental Mindoro, Oriental Mindoro, Marinduque, Romblon, Palawan Legazpi Albay, Legazpi City, Catanduanes, Mascate, Sorsogon Naga Camarines Norte, Camarines Sur, Iriga City, Naga City

VISAYAS Iloilo Iloilo, Iloilo City, Passi City, Antique, Aklan, Capiz, Roxas City, Guimaras Cebu Cebu City, Toledo City, Negros Oriental, Bais City, Canlaon City, Dumaguete City, Tanjay City Mandaue Mandaue, Danao City, Lapu-Lapu City, Mandaue City, Bohol, Danao City Bacolod San Carlos City, Escalante City, Sagay City, Cadiz City, Victorias City, Silay City, Talisay City, Bacolod City, Bago City, La Carlota City, Himamaylan City, Kabankalan City, Sipalay City Tacloban Leyte, Southern Leyte, Western Samar, Biliran, Northern Samar, Eastern Samar

NORTHERN MINDANAO Zamboanga City Zamboanga del Norte, Basilan, Tawi-tawi, Sulu Pagadian Zamboanga del Sur, Zamboanga Sibugay, Misamis Occidental Iligan Lanao del Norte, Lanao del Sur Butuan Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur Cagayan de Oro Misamis Oriental, Bukidnon, Camiguin

SOUTHERN MINDANAO Davao City Davao City, Island Garden City of Samal, Digos City, Davao del Sur Tagum Tagum City, Panabo City, Davao del Norte, Compostella Valley, Davao Oriental General Santos South Cotabato, Koronadal City, Sarangani Kidapawan City North Cotabato, Maguindanao, Sultan Kudarat

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LIST OF Pag-IBIG OFFICES AND BRANCHES

NCR

ACQUIRED ASSETS MANAGEMENTth Floor, Justine Building 14th Floor, 409 JELP Business Solutions Building,

Shaw Boulevard, Mandaluyong City l Puyat Ave., Makati City

02-6546556/69

NORTHERN LUZON

LA UNION Pag-IBIG Fund Bldg. Government Center. Brgy.Sevilla, San Fernando City La Union 072-2425588 to 89 loc. 208 Vigan Extension Office Ground Floor, CAP Bldg. Florentino St., Vigan City 072-6321118 Ilocos Norte Extension Office WC Bldg., Brgy. #10 D. Samonte St., Laoag City 077-7704699/7705216 BAGUIO G/F Insular Life Bldg. Abanao Ext. cor. Legarda Road, Baguio City 074-6191330/2710 local 201

DAGUPAN Rudel Building, Perez Boulevard cor. Guilig Street, Dagupan City, Pangasinan 075-5223865/3266 MALOLOS 2nd Floor, North Centrum Bldg. Tabang, Guiguinto, Bulacan 044-7940549 loc. 213 Cabanatuan Extension Office Duran Building, Quezon District Maharlika Highway, Cabanatuan City 044-6001225/463-1692 Baler Service Desk Baler Municipal Building Poblacion, Baler, Aurora 042-722-0000

SAN FERNANDO Suburbia Commercial Center Maimpis, City of San Fernando, Pampanga 045-8604490 loc. 109/ 045-455-12920/91 Tarlac Extension Office Benin Bldg. Zamora Street San Roque, Tarlac City 045-6286025/628-6026 DINALUPIHAN NEJ Bldg. San Ramon Highway Dinalupihan, Bataan 047-4813593/481-1181 loc. 212/201

TUGUEGARAO Ong Chong Bldg. 88 Del Rosario St. Tuguegarao City, Cagayan 078-8441448/8442285 loc. 103 Isabela Extension Office 2nd Floor, Bucag Bldg. cor. Faustino L. Dy & Canciller Sts. Cauayan City Isabela 078- 634-5156/ 652-2883 Nueva Vizcaya Extension Office BAJ Bldg., Mabini St. Solano, Nueva Vizcaya 078-3266113/3267811

SOUTHERN LUZON

CALAMBA High Rise Business Center National Highway, Brgy. Halang, Calamba City, Laguna 049-5451278/5451232/ 5451236 local 202 LUCENA G/F & 2/F Lucena Grand Central Terminal Bldg., Ilayang Dupay, Lucena City 042-7102807

BATANGAS Caedo Commercial Center National Highway Bo. Calicanto, Batangas City 043-7235939/723-5848/ 723-2082/723-6151 loc. 508 CALAPAN Unit 11 Filipiniana Commercial Complex Brgy. Sto. Nino Calapan City, Oriental Mindoro 043-2867455/2881597 Puerto Princesa Extension Office Lustre Building, Rizal Avenue, Puerto Princesa City, Palawan 048-4335024/433-4522

LEGAZPI Hi-Tone Construction & Development Corp. Bldg. B. Imperial St. Bitano, Legazpi City 052- 8217923/8205743/ 480-8539 loc. 203 Masbate Extension Office Espinosa Apartment, Mabini St., Masbate City 056-3333678

NAGA Bldg. 1, ALDP Plaza Mall, Roxas Avenue (Diversion Road) Naga City 054-4723610/4731017 loc. 325 Daet Field Service Center Rafer Bldg. Magallanes, Iraya, Daet, Camarines Norte 054-4401640

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VISAYAS

ILOILO CITY F & E Bldg., Emmanuel Business Center, Benigno Aquino Avenue, Molo Iloilo City 033-5084530 Kalibo Extension Office 3rd Floor Garcia Bldg., C. La Cerna St. Kalibo, Aklan 036-2689335 Capiz Extension Office Acevedo Building, Mckinley Street Roxas City 036-6214165

CEBU SOUTH G/F, 2/F & 5/F Pag-IBIG Fund WT Corporate Tower, Mindanao Avenue, Cebu Business Park, Cebu City 032-2342709 loc. 2104-07 032-4155087/4155007 Talisay Service Center G/F Talisay City Hall, Lawa-an II, Talisay City, Cebu Dumaguete Extension Office Philippine National Red Cross Bldg. Legaspi St., Dumaguete City 035-4228199/2257713

CEBU NORTH 3/F & 4/F Pag-IBIG Fund WT Corporate Tower, Mindanao Avenue, Cebu Business Park, Cebu City 032-4226000 loc. 3201 Tagbilaran Extension Office Maria Clara St. Tagbilaran City 038-4125977/5018455 BACOLOD St. Francis Center, Araneta St. Singcang Bacolod City 034-4351137 to 40 loc. 111, 112 & 113

TACLOBAN Pag-IBIG Fund Bldg. Lopez Jaena St. cor. Del Pilar Extensions Tacloban City 053-3218297/3258653 Ormoc Service Center Rm 208, 2nd Floor, Superdome San Pedro Street, Ormoc City 053-2555089

NORTHERN MINDANAO

ZAMBOANGA CITY Pag-IBIG Fund Bldg. San Jose Road Baliwasan, Zamboanga City 062-9924154 Dipolog Extension Office 3rd Floor Ello Building, corner Arellano and Echavez Sts. Dipolog City 065-908-1178/2124542

PAGADIAN 2nd Floor DBP Building, Rizal Avenue, Balangasan District Pagadian City 062-2141695/215-2716/2144959 ILIGAN Ground Floor and 2nd Floor, Gonzales-Gimeno Bldg. IV, Tubod Highway, Iligan City 063-2213378

BUTUAN ARUJ Building, T. Calo Street Extension, Butuan City 085-3423183/225-2341 loc. 18 Surigao Extension Office Ground Floor, Lorna Laurente Bldg.,Rizal St.,Surigao City 086-8266212

CAGAYAN DE ORO Pag-IBIG Fund Building, J.R. Borja-Mortola St., Cagayan de Oro City 08822-714616/726348/ 088-8561860 loc. 216 Malaybalay Extension Office Tubeo Bldg., Damasco St., Malaybalay City, Bukidnon 088-2214155

SOUTHERN MINDANAO

DAVAO CITY Pryce Tower Condominium Pryce Business Park, Bajada 8000, Davao City 082-2244733

TAGUM Ramos Bldg. Arellano St. Tagum City 084-2161184

GENERAL SANTOS CITY 2nd and 3rd Floors, RDRDC Building, Santiago Boulevard, General Santos 083-5523875 Koronadal Extension Office 2nd Level Fitmart Mall of Marvel National Highway, Koronadal City 083-2288125

KIDAPAWAN 3rd Floor Eva’s Mall Bldg. Quezon Blvd., Kidapawan City 064-5210253 Cotabato Extension Office 6th Floor, Cotabato Yu Ekey Marketing Bldg., Don Rufino Alonzo St., Cotabato City 064-4213120/4213332

Disclaimer

The provisions in this Charter may be revised or modified in accordance with new as well as amended guidelines and procedures any time without prior notice to the members. In such cases, the updated versions of the Citizen’s Charter may be accessed through the Pag-IBIG Fund website at www.pagibigfund.gov.ph.
