220001788-vsp5
TRANSCRIPT
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a,d
VMware’s first product, Workstation 1.0, released in 1999 was the first product ever to: (Select all that apply.)
Virtualize x86 computers.
Build and manage a virtual infrastructure.
Dynamically allocate resources.
Run Microsoft Windows inside a VM.
b
Which of the following provides the best description of a virtual machine? (Pick one.)
A physical computer that executes virtualized software testing programs.
A software implementation of a computer that executes programs like a physical computer.
A computer tool specifically designed to network failover and failback capabilities.
A software computer with physical hardware encapsulated within its files.
a
Which of the following statements about virtual machines is correct?
A virtual machine is an isolated software container that runs its own operating system and applications.
Virtual machines require their own special operating system that is different from operating systems for physical computers.
Other computers on the network identify virtual machines differently from physical computers.
Virtual machines are composed of software and some hardware components.
d
Read the following statement and match it to a property below: “The freedom to move a virtual machine from one type of
x86 computer to another without making any changes to the device drivers, operating system, or applications.”
Encapsulation
Isolation
Chargeback
Hardware Independence
b
What is the main reason why it was important to find a way to virtualize the x86?
Widespread Internet use led to security hazards and viruses.
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The x86 platform became increasingly wasteful of resources.
The cost of the x86 platform was getting too expensive.
Desire to limit the number of applications running on a computer.
a,b
Which of the following are true statements about VMware? (Select all that apply.).
VMware is regarded as the global leader in virtualization.
VMware invented virtualization on the x86 platform.
VMware invented virtualization for the mainframes in the 1960s.
VMware was started by 5 computer scientists in the late 1980s.
a,b,d
What are the basic types of services that cloud technology can offer? (Check all that apply.)
IaaS
SaaS
CaaS
PaaS
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b,d
According to the survey presented, which of the following were among the top four IT priorities for SMB, Commercial,
and Enterprise companies? (Select two)
Mobile/tablet apps
Upgrade BC/DR capabilities
Implement or expand collaboration
Maintain or implement virtualization and automation
d
According to studies, how much do partners sell in hardware, storage and services for every $1 sold in VMware
licenses?
$4
$6
$11
$13
a,b
IT organizations are faced with which “application” challenges?
How to modernize applications
How to scale, be flexible, and perform at a high level with large quantities of data
Constant pressure to be more efficient and to be more agile at the same time
Implement or expand collaboration
a,b,c
The VMware Solution Stack consists of the following solutions: (Choose three.)
Cloud Infrastructure and Management
Cloud Application Platform
End-User Computing
User Unification Management
b
What continues to be the TOP spending priority for IT?
Cloud
Virtualization
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Big Data
Mobility
a,b,c
In which areas is IT facing their biggest challenges today? (Choose three.)
Applications
End users
Infrastructure
Public cloud computing
b,d
IT organizations are faced with which “end user” challenges? (Select two.)
Becoming more efficient
Allowing end-users to use any type of device
Ability to create one application and deploy it anywhere
Maintaining control
a,b,c
Which are the VMware core initiatives will bring the customer to IT-as-a-Service (Select all that apply)
Hybrid Cloud
The Software-Defined Data Center
Workforce Mobility
Cloud Application Platform
a,b
IT organizations are faced with which “infrastructure” challenges? (Choose two.)
Becoming more efficient
Becoming more agile
Ability to create one application and deploy it anywhere
Maintaining control
c sai, d
What is the benefit of VMware’s hybrid cloud computing?
It gives developers a platform for creating applications for the cloud.
It allows end users to access their data, applications and desktop from any device.
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It extends the benefits of server virtualization to the entire data center.
It provides choice for limited IT budgets without sacrificing security and control.
a
Fill in the Blank. Overall, existing VMware customers are ____________ the number of workloads that are virtualized.
increasing
decreasing
maintaining
d
According to the VMware customer survey presented, select the most accurate statement about workload instances
that are virtualized.
VMware customers haven’t done much with existing virtual infrastructures and have no future plans to virtualize additional
workloads.VMware customers have just begun to virtualize test and dev workloads and none have virtualized business critical
applications like Exchange, Oracle, and SAP.VMware customers are virtualizing test and dev workloads, but few have virtualized business critical applications like
Exchange, Oracle, and SAP.VMware customers are virtualizing more and more business critical applications like Exchange, Oracle, and SAP.
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a,b,c
Which of the following are the three parts to VMware's end-user computing solution? (Choose three.)
Transform
Broker
Deliver
Integrate
a,c
What are some of the key steps involved in enabling users to access their data anytime, from any device? (Choose
two.)
Simplify various applications and package them as a service
Prevent unauthorized use of smartphones and tablets
Manage services with a universal services broker
Discontinue use of legacy enterprise applications
c,d
Which of the following are important components of a software-defined (virtual) datacenter? (Choose two.)
You control the datacenter with a set of scripts.
You manually provision infrastructure services.
The datacenter is controlled entirely by software.
All infrastructure services are delivered as software.
a,b,d
Which of the following challenges were listed in the module as cloud infrastructure and management challenges that
IT organizations are faced with? (Choose three.)
Pressure to be faster
Limited budget
Increased resources that need to be properly managed
Maintain focus on security and control
a
Which of the following allows virtual machines to reside in a virtual datacenter with true isolation from other
datacenters?
Secure multi-tenancy
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Hardware firewalls
Place virtual datacenters on separate physical hosts
You cannot isolate virtual machines in a virtual datacenter
d
What did the module say was the only way to reduce VM deployment down to just a few minutes?
Eliminate virtualization of physical hosts
Manage a set of complex deployment scripts
Virtualize just the physical hosts, not the entire datacenter
Virtualize the entire datacenter, not just the physical hosts
b,c
A CIO says, “We’ve already implemented infrastructure virtualization successfully with VMware. We don’t really need
to do anything more.” How should you respond? Choose two.
“It’s great to know you’re already a VMware customer. Thank you for your time.”
“We can bring down the costs of running a VM even further, from $300 to $100 a year.”
“Our goal is for each administrator to be able to manage 10,000 virtual machines.”
“There’s always room to virtualize more.”
a,b,d
How can a customer obtain all the agility and cost benefits possible with the Software-Defined Data Center? (Choose
three.)
Extend their private cloud infrastructure into a public cloud running on VMware technology.
Create a hybrid cloud.
Virtualize their desktops.
Combine a private and public cloud.
a
“Ready to Run” and “Owned and Operated by VMware” describe which solution?
vCloud Hybrid Service
VMware’s Cloud Infrastructure and Management
Software-Defined Data Center
Workforce Mobility
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a,c,e
Which of the following are key trends driving towards a completely software-defined datacenter? (Choose three.)
X86 price/performance
Increasing IT budgets
Virtualization for all applications
Rise in available IT resources
Virtualization of all hardware components
b
What was one of the reasons discussed in this module to explain why it may take longer than a few minutes to set up
a VM in a datacenter?
It usually takes longer to set up a virtual machine than it does a physical server.In addition to being provisioned, a VM needs to connect to other services like storage, networking, firewalls, and load
balancers.The scripts used to set up the VM may be inaccurate and more time is needed to troubleshoot them.
VMs are slower and therefore take longer to get set up.
a,c sai; d sai; co le la a
Why would the vCloud Hybrid Service be especially attractive for a customer who has already implemented vSphere
on their private cloud infrastructure? Select the best answer.
The customer already has a trusted relationship with VMware solutions.
The vCloud Hybrid Service leverages the same tools and processes that they use for their cloud infrastructure.
The vCloud Hybrid Service extends their Software Defined Data Center to the public cloud.
Hybrid Cloud plays a main role in achieving IT-as-a-Service.
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b
What is vFabric? Choose the best answer.
A family of developer frameworks for building the cloud infrastructure and management layer
A three-part solution to the challenges presented by the cloud application platform layer
An enterprise version of Apache Tomcat
A console for managing all the vSphere hosts in a datacenter
a,c,d
Which of the following are vSphere Editions? (Choose three.)
Standard
Advanced
Enterprise
Enterprise Plus
bo cau hoi cu di, c
Which of the following products allows you to build an application store where security, provisioning, and
management policies can be defined?
Horizon Mirage
Horizon Workspace
Horizon View
vCloud Suite
a,d
Which of these vSphere components come only in the Enterprise Plus Edition? Select all that apply. (Choose two.)
Distributed Switch
Storage vMotion
Virtual Serial Port Concentrator
Host Profiles and Auto Deploy
c sai, bo cau hoi cu di, chac la a
Which of the following products turns desktops into a managed service?
Horizon View
Horizon Workspace
Horizon Mirage
Horizon Enterprise
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b,c
What is vFabric Hyperic? Choose the best answer.
It can be used with any hypervisor platform.
It is for vSphere environments only.
It has a moderate scale and performance.
It has a massive scale and performance.
a,b,c chua dung, chac la b,c
Which of these is true about NSX? Select all that apply.
It is not offered standalone.
There is no multicast requirement
It delivers the operational model of a VM for the network.
It provides virtualization-aware security for the vCloud Suite.
b
Which vSphere component creates a live shadow instance of every VM so that if the VM goes down, the shadow
instance can take the place of the VM?
High Availability
Fault Tolerance
Data Protection
Distributed Resources Scheduler
d
Which of the following contains most of the products that make up the cloud infrastructure and management area?
vSphere Enterprise Plus
vCenter Operations Management Suite
vFabric Suite
vCloud Suite
a
Which of these products allows customers to create blueprints for applications and assemble them from pre-built
components?
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vFabric Application Director
vCloud Director
vCloud Networking & Security
Site Recovery Manager
a
Which of the following products provides complete desktop and application virtualization through a thin client?
Horizon View
Horizon Workspace
Horizon Mirage
Horizon Enterprise
c
Which of these products allows customers to virtualize networking and security resources to create a pool that spans
the physical network's boundaries?
vFabric Application Director
vCloud Director
vCloud Networking & Security
Site Recovery Manager
c
Which of these products provides self-service and cataloging capabilities?
vFabric Application Director
vCloud Networking & Security
vCloud Director
Site Recovery Manager
a
Which of the following products provides a layered Windows management environment?
Horizon Mirage
Horizon Workspace
Horizon View
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vCloud Suite
c
Which product would the customer need in order to obtain virtual-to-virtual disaster recovery for the vSphere
environment?
vFabric Application Director
vCloud Networking & Security
Site Recovery Manager
vCloud Director
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b
If you have a transactional business customer who wants monitoring, reporting, and capacity optimization features,
but isn't ready for vCloud Suite yet, which is the best VMware product to recommend?
vSphere
vSphere with Operations Management
vCloud Suite
vCloud Director
a,c,d
Which of the following products are licensed per CPU? (Select three.)
vSphere
vCloud Director
vCloud Suite
vSphere with Operations Management
a
Which vSphere with Operations Management Acceleration Kit does NOT come with VDP Advanced?
vSphere with Operations Management Standard AK
vSphere with Operations Management Enterprise AK
vSphere with Operations Management Enterprise Plus AK
a
Select the true statement regarding VMs on a vCloud Suite-licensed CPU:
All VMs on vCloud Suite CPUs are entitled to all suite components.
VMs on vCloud Suite CPUs are not entitled to suite components.
VMs on vCloud Suite are licensed per VM.
VMs on vCloud Suite are licensed per concurrent connection.
a,c,d
Which of the following are true statements about vCloud Suite versus purchasing components standalone?
vCloud Suite is cheaper than purchasing components on a per-VM basis.
vCloud Suite is more expensive when you have more than 5 VMs per CPU.
vCloud Suite is easier to sell, because there is one SKU on the same per-CPU metric as vSphere.
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vCloud Suite is easier to manage, because there's just one single license metric (per-CPU).
d
Which one of the following statement is true about the Horizon View Add-On?
It is targeted to customers who want a complete Workforce Mobility solution.
It is targeted for customers who need to migrate their users from Windows XP/Vista to Windows 7.
It is targeted to customers who need a complete solution for a virtual desktop deployment.
It is targeted to customers who already have vSphere in their environment.
c
For any vCloud Suite Edition, how many VMs does a customer need before they start seeing a cost savings?
More than 1
More than 3
More than 5
Customers will save with vCloud Suite no matter how many VMs they have.
a
Which is the main option used for purchasing the vCloud Hybrid Service?
Subscription
Usage-Based
vSphere with Operations Management Enterprise Plus AK
Per CPU
Per VM
d
Which of the following is the correct licensing model for vCloud Suite?
Per cluster
Per concurrent connection
Per VM
Per CPU
a,d
Which of the following are contained in vSphere license keys? (Select two.)
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Information about the Kit or Edition of vSphere purchased
Server-specific information
Specific hardware information
Number of processors licensed
a
What is the main difference between vCloud Hybrid Service (vCHS) and VMware-Based Hybrid Cloud Services?
vCHS is operated and managed by VMware, while VMware-Based Hybrid Cloud Services are operated and managed by
Partners.vCHS is one service while VMware-Based Hybrid Cloud Services are several services.vCHS is available for purchase only from VMware, while VMware-Based Hybrid Cloud Services are available only from
Partners.vCHS is available from vCloud Service Providers, while VMware-Based Hybrid Cloud Services are available from VMware
Solution Providers.
b
If you have a transactional business customer who wants monitoring, reporting, and capacity optimization features,
but isn't ready for vCloud Suite yet, which is the best VMware product to recommend?
vSphere
vSphere with Operations Management
vCloud Suite
vCloud Director
d
Cloud Credits are used to purchase which of the following?
vCloud Suite
vCloud Operations Management Suite
vSphere
VMware-Based Hybrid Cloud Services
c,d
What are the two VMware licensing models that are used with Workforce Mobility solutions? (Select two.)
Per CPU
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Per VM
Per concurrent connection
Per named user
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d sai, chac la a
You have devised an elevator pitch about a previous company to whom you sold a VMware solution. In your pitch, you
explain how this company suffered from server sprawl, how rising IT infrastructure costs were being a drag on the
business, and how VMware solutions resolved the problem. In the pitch, you specify which VMware products formed
part of the solution. Which part of the success story structure is missing?
The Business Issue
The Challenge
How You Solved the Issue
The Impact
c
In the upper left corner of the whiteboard, there is a diagram of an arrow with two pie charts showing the IT budget for
Maintenance shrinking and the budget for Innovation increasing. What should you conclude from this diagram?
Over time, IT gradually moves toward a greater focus on innovation.
As projects get finished and maintenance gets performed, the proportion of those needs diminish.
IT must reduce CAPEX and OPEX so that more money can be spent on innovation.
IT needs to move toward greater innovation and fewer projects.
c
What does the user service catalog deliver?
Web application platforms
Pre-defined IT services and applications that can be accessed by the entire business
Applications and data that are pooled into a centrally-managed service.
a sai;chac la d
Which of the following statements best summarize the end result of the solutions illustrated in the VMware Overview
Whiteboard message?
The result is the provisioning of applications and desktops directly to the business user via the User Service Catalog.The result is a hybrid cloud that combines the benefits of the Software Defined Data Center with those of public cloud
providers.The result is the Software Defined Data Center, abstracting the layers of the physical data center and automating them so that
data center services can be provided to the business via an IT Service Catalog.
The result is IT as a Service, providing business users with personalized choice and anytime/any device access, while cutting
costs and increasing agility.
c
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A customer complains that they have difficulty responding to changes in the needs of the business. What part of the
VMware Overview Whiteboard should you point out?
Business Needs section
Reduce costs
Increase agility
Software-Defined Data Center
b
In a conference room setting, you will be speaking to a variety of IT representatives from different companies about
VMware solutions, and you have about a half hour to do so. They have heard about the Software Defined Data Center
and they would like you to illustrate it more in your presentation. Which of the following would be the best option for
VMware Overview Elevator Pitch
VMware Overview Whiteboard
VMware Overview Presentation (Standard or Pecha Kucha)
d
A customer wants to extend their private cloud and leverage public cloud resources. What would you recommend to
the customer, based on the message from the VMware Overview Whiteboard?
User Service Catalogs
Horizon Suite Clouds
Non-VMware-based Clouds
vCloud Service Partners
b sai, chac la c
You want to put together a VMware Success Story for a brief discussion that you’re planning to have with a customer.
What are the things that you should make sure to include?
The customer name, the products/services they provide and their region
The customer’s business issues and the power persons involved
Who the audience is, the customer’s industry type and the likely challenges
a
At a customer site, the head of IT has asked that you give a presentation to their IT execs and staff, both locally and
worldwide via a video conference. They want details about VMware solutions. Which would be the best presentation
The Standard version.
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The Picha Kucha version
The web-based version
b
A customer wants to provide employees continual access to their work applications from different kinds of devices,
such as tablets, smartphones and computers. What part of the VMware Overview Whiteboard illustrates their
Business section > Globe with arrow pointing to Now
Business section > A – B – C options
Public Cloud Services
IT Service Catalog
d
When VMware comes in and transforms the data center through virtualization, where does it typically begin?
The storage layer
The network and security layer
The application layer
The server layer
d
The center area of a whiteboard shows a box containing two stacks of four layers: applications, servers, networking &
security, and storage. What does entire box represent in the VMware Overview Whiteboard?
The self-service data center
The virtualized data center
The Software-Defined Data Center
The traditional data center
d
Which would be the correct terms for the following statement: “IT spends 50% of its budget in _______________, 30%
in getting current _______________out the door and only 20% in _______________.”
infrastructure, projects, virtualization
status quo, demands, maintenance
projects, maintenance, innovation
maintenance, projects, innovation
a sai, d sai, chac c
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If you have only 15 minutes to talk about VMware with a prospective customer whom you know nothing about, what
would be the best way to communicate the VMware message?
Take out a blank paper and present an abbreviated version of the Overview Whiteboard
Do an elevator pitch based on industry statistics
Do an elevator pitch based on a case study
Present the Corporate Overview deck on your laptop
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a,b,c
In Step 6 of the VMware Customer Value Framework, what does the VMware Value Summary consist of? (Select
three.)
Link the VMware values back to the business issue.
Match the capabilities discussed to the values of the specific VMware solution.
Present concrete examples with real life case studies .
Ask value questions that will lead the customer to the VMware value.
a
How does the customer add you as a user in their my VMware portal?
Accounts drop-down > Users & Permissions > By User tab
Home > License Keys > Users
Settings drop-down > Users > Add User
Users drop-down > Add User
d
You are a Partner and you want to have a continuous installation of VMware software on a test system so that you can
get more experience with the product. Which of the following would be the right choice for you?
Purchase the product at regular prices
Demo
IUL
NFR
c sai, chac la d
Which of the following would you do just before you ask value questions to the customer?
Explain how the VMware values resolve the customer’s business issues.
Specify which products the VMware capabilities correspond to.
Ask “What’s it worth…” questions.
Determine the benefits that VMware capabilities can have for the customer.
b
Which of the following are the components of Step 1 in the Customer Value Framework, the step in which you gather
information about the customer?
Problem Questions, Solution Questions, Value Questions
External Drivers, Internal Challenges, Business Objectives
Business Issue, VMware Value Summary, References
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a
Business Issue: Delivering IT services to the “elastic-on-demand” needs of the business is increasingly difficult to
manage and is impacting the company’s performance. Given the above Business Issue, which Problem probing
Is it taking excessive manual effort to deliver and manage your business critical applications from the application to the
physical infrastructure?How much does it cost you to maintain the IT environment that you currently have?
Has the lack of internal skills, experience or knowledge ever impacted your ability to deliver server consolidation?
Are you concerned about escalating operating costs?
a sai;b
Which of the following would be a good solution question?
What if you had vSOM, which would allow you to easily oversee your entire infrastructure?
What if you had a single pane view of your entire IT infrastructure?
What VMware solution would be the best one for your business?
What’s it worth to you to have a single view from which you can supervise your entire IT infrastructure?
b
Which of the following would be the best Business Continuity/ Disaster Recovery solution for an SMB customer?
vCloud Suite
vSOM with VDP Advanced
vShield
vBackup and Restore
b
Which of the following characteristics especially shows that the customer is a prime candidate for VDP Advanced?
The Customer is an enterprise customer with branches all over the world.
Customer wants to protect Microsoft SQL and Exchange.
The customer is suffering from rising CAPEX and OPEX costs.
The customer wants to provide virtual desktops to users on all devices.
a,c,d
Why should the customer add you as a user in their My VMware portal? (Select three.)
Allows you to help the customer obtain VMware support.
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Allows you to see how many reward points the customer has earned toward a discount.
Allows you to see all their products and license keys.
Determine the benefits that VMware capabilities can have for the customer.
a
Business Issue: IT has been having challenges protecting the business from the consequences of downtimes and
system failures. Probing Questions: To what degree has your business been disrupted by disaster recovery efforts?
Given the above Business Issue and Probing Questions, which Solution question would be most appropriate?
What if you could automate your site recovery and migration process so that, when a disaster failover occurs, business
services are automatically recovered with no intervention?
What if you could automate your IT environment so that different parts of the business could receive IT services more quickly?
What if you could consolidate your server numbers by up to a factor of 10?
a sai; b
Business Issue: Rising capital and operational costs are keeping IT from meeting its SLA requirements. Given the
above Business Issue, which Problem probing question would be most appropriate?
How satisfied are your business users with the choices and access they have on their multiple devices?
Do you feel that you have to overprovision IT to satisfy SLA requirements?
How can the vCloud suite help you virtualize your infrastructure to obtain the efficiencies that you need?
a,b chua dung, co le a,b,c
What are some assets that you can use for selling vSOM and vSphere Data Protection Advanced in your first sale?
Select all that apply.
ValuePrompter®
Qualification charts
Datasheets
Troubleshooting guides
a
You’re on a plane for a five hour flight, and you want to take advantage of that time to go through some VMware sales
training on your tablet. Which of the following would be your best option?
VMware Mobile Knowledge Portal
Partner University
Partner Central
My VMware
a,b
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Which of the following are pain points that would correspond to a qualified prospect for vSphere Data Protection
Advanced? Select all that apply.
Loss of revenue or customers due to outages
Challenge restoring Exchange or SQL databases
Inability to identify issues in the virtual environment
Inability to meet SLAs cost-effectively
a,c
Why should the customer add you as a user in their My VMware portal? Select all that apply.
Allows you to help the customer obtain VMware support.
Allows you to see how many reward points the customer has earned toward a discount.
Allows you to see all their products and license keys.
Determine the benefits that VMware capabilities can have for the customer.
a
Which of the following solutions is the most cost-effective way to acquire the benefits of a virtual infrastructure along
with the tools for managing and optimizing that infrastructure?
vSOM
vSphere Data Protection Advanced
vCloud Director
IT Business Management Suite
a
You’ve just taken a VMware Solution Competency and now you want to have the marketing assets that will help you
take that solution to market quickly and effectively. Which sales tool would you use?
SET
NFRs
IULs
Leads
c sai, b sai, chac la a
Which are the most recommended solutions to consider for your first sale to a customer new to virtualization?
vSOM and vSphere Data Protection Advanced
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vSphere and vSphere Data Protection
vSphere Essentials and vSphere Data Protection Advanced
vCenter Operations Management Suite and vSphere Data Protection Advanced
a,b
Whom in the customer organization should you be targeting for your vSphere Data Protection Advanced proposition?
Select all that apply.
Virtual Infrastructure Administrator
Storage Administrator
Head of IT Operations
Chief Technology Officer
a,b chua dung; chac a,b,d
Which of the following constitutes an upsell opportunity for selling vSOM to current vSphere customers? Select all
that apply.
Customers are not sure how many resources their VMs currently need, so they intentionally provide the VMs with excessive
resources in order to be on the safe side. vSOM would allow them to see how many resources the VMs actually need.
End users tend to abandon their VMs without letting IT know that they’re not using the VMs anymore. When this happens, it
may take a while for IT to notice that the VMs have been abandoned, thereby losing the opportunity to use those resources for
other VMs. vSOM allows IT to see when VMs are no longer in use.
IT tends to spend a lot of time manually responding to end user requests and provisioning them with VMs; vSOM provides the
self-service and automation capabilities necessary to build a self-service catalog for end users, so that the users can fulfill their
needs without IT having to manually respond to each request.Some end users ask for resources and then don’t start using their VMs for weeks. vSOM allows IT to detect which VMs have
been ignored.
b,d chua dung; a,b,d chua dung; co le a, b
Which of the following customer situations indicate that there is a vSOM opportunity? Select all that apply.
“For years, we’ve heard about virtualization and its benefits. All that time, I’ve been trying to get my company to agree to make
the change, and now they have. So we’re ready to start building a virtual infrastructure.”
“We’re currently 40% virtualized with vSphere. I want to move that percentage up a lot higher, so that we can get more CAPEX
and OPEX savings. However, we’ve been having some difficulty managing the VMs that we already have. I’m worried that if we
virtualize much more, that this difficulty will increase exponentially.”“We had a big outage that affected all our systems, and we had a lot of trouble trying to restore our Exchange and SQL
Databases.”“We’re getting a lot of unstructured data from the logs and system messages that are coming out of our virtual infrastructure,
and we’re having a hard time trying to manage all that data and figure out which are the problems that we need to attend.”
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