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Six Sigma Tool Navigator™

Contents

Publisher’s Message xiii

Preface xv

Acknowledgments xix

Introduction xxi

Six Sigma Tool-StringsSix Sigma Basics: Techniques and Considerations 6σ−1Six Sigma Tools: Tool-Strings Examples 6σ−23222 Tools in Flowchart Cross-Reference 6σ–2665 Tool-Strings Flowchart Examples 6σ–33

Tool Navigator1 (IG) 5W2H Method 12 (IG) 6-3-5 Method 33 (AT) Action and Effect Diagram (AED) 64 (PP) Action Plan 85 (AT) Activity Analysis 116 (DC) Activity Cost Matrix 147 (PP) Activity Network Diagram 178 (IG) Affinity Diagram 209 (IG) Analogy and Metaphor 23

10 (AT) Analysis of Variance 2611 (IG) Attribute Listing 3112 (PP) Audience Analysis 3313 (DM) Balance Sheet 3514 (AT) Bar Chart 3715 (CI) Barriers-and-Aids Analysis 3916 (PP) Basili Data Collection Method 4117 (DC) Benchmarking 4418 (AT) Block Diagram 4719 (AT) Box Plot 5020 (IG) Brainstorming 5321 (IG) Brainwriting Pool 5522 (AT) Breakdown Tree 58

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23 (TB) Buzz Group 6124 (DC) Case Study 6325 (AT) Cause and Effect Diagram (CED) 6626 (AT) Cause and Effect Diagram Adding Cards (CEDAC) 6827 (IG) Checkerboard Method 7128 (IG) Checklist 7429 (DC) Checksheet 7630 (IG) Circle of Opportunity 7831 (DC) Circle Response 8132 (TB) Circles of Influence 8333 (DC) Circles of Knowledge 8634 (IG) Circumrelation 8935 (ES) Cluster Analysis 9236 (ES) Comparison Matrix 9537 (AT) Competency Gap Assessment 9838 (DC) Conjoint Analysis 10139 (DM) Consensus Decision Making 10340 (AT) Control Chart - c (Attribute) 10541 (AT) Control Chart - p (Attribute) 10942 (AT) Control Chart - X–-R (Variable) 11343 (DM) Correlation Analysis 11744 (AT) Cost of Quality 12145 (ES) Cost-Benefit Analysis 12446 (PP) Countermeasures Matrix 12647 (IG) Crawford Slip Method 12848 (ES) Creativity Assessment 13149 (ES) Criteria Filtering 13450 (IG) Critical Dialogue 13651 (DC) Critical Incident 13952 (AT) Customer Acquisition-Defection Matrix 14153 (DC) Customer Needs Table 14454 (AT) Customer Satisfaction Analysis (CSA) 14655 (DC) Customer-First-Questions (CFQ) 14956 (AT) Cycle Time Flowchart 15257 (DC) Data Collection Strategy 156

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58 (DM) Decision Process Flowchart 15859 (DM) Decision Tree Diagram 16060 (DC) Defect Map 16461 (ES) Delphi Method 16662 (CI) Deming PDSA Cycle 16963 (AT) Demographic Analysis 17164 (ES) Dendrogram 17465 (PP) Deployment Chart (Down-Across) 17666 (PP) Descriptive Statistics 17967 (PP) Different Point of View 18368 (PP) Dimensions Cube 18669 (AT) Dot Diagram 18970 (IG) Double Reversal 19171 (CI) Events Log 19472 (CI) Facility Layout Diagram 19673 (ES) Factor Analysis 19974 (CI) Failure Mode Effect Analysis (FMEA) 20275 (AT) Fault Tree Analysis (FTA) 20576 (TB) Fishbowls 20877 (AT) Five Whys 21178 (DC) Focus Group 21379 (CI) Fog Index 21680 (CI) Force Field Analysis (FFA) 21881 (IG) Forced Association 22182 (DM) Forced Choice 22383 (AT) Frequency Distribution (FD) 22584 (IG) Fresh Eye 22885 (AT) Functional Map 23086 (AT) Futures Wheel 23387 (PP) Gantt Chart 23688 (CI) Gap Analysis 23989 (PP) Gozinto Chart 24190 (AT) Histogram 24391 (ES) House of Quality 24692 (DM) Hypothesis Testing (Chi-Square) 250

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93 (ES) Idea Advocate 25494 (IG) Idea Borrowing 25695 (IG) Idea Grid 25996 (DM) Importance Weighting 26297 (PP) Influence Diagram 26598 (DC) Information Needs Analysis 26799 (AT) Interrelationship Digraph (I.D.) 270

100 (DC) Interview Technique 273101 (AT) Line Chart 276102 (ES) Linking Diagram 278103 (CI) Major Program Status 280104 (AT) Markov Analysis 283105 (ES) Matrix Data Analysis 286106 (PP) Matrix Diagram 288107 (ES) Measurement Matrix 291108 (IG) Mental Imaging 294109 (PP) Milestones Chart 296110 (IG) Mind Flow 298111 (CI) Monthly Assessment Schedule 301112 (IG) Morphological Analysis 304113 (DC) Multiple Rating Matrix 307114 (AT) Multivariable Chart 309115 (DM) Multivoting 311116 (AT) Needs Analysis 314117 (IG) Nominal Group Technique (NGT) 316118 (ES) Nominal Prioritization 319119 (AT) Normal Probability Distribution 322120 (ES) Numerical Prioritization 326121 (CI) Objectives Matrix (OMAX) 329122 (DC) Observation 332123 (ES) Opportunity Analysis 335124 (PP) Organization Chart 337125 (TB) Organization Mapping 339126 (CI) Organization Readiness Chart 342127 (TB) Pair Matching Overlay 344

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128 (ES) Paired Comparison 347129 (AT) Panel Debate 350130 (AT) Pareto Chart 352131 (IG) Phillips 66 355132 (PP) Pictograph 357133 (AT) Pie Chart 359134 (IG) Pin Cards Technique 361135 (DM) Point-Scoring Evaluation 364136 (AT) Polygon 366137 (AT) Polygon Overlay 369138 (CI) Potential Problem Analysis (PPA) 372139 (PP) Presentation 375140 (ES) Prioritization Matrix—Analytical 377141 (ES) Prioritization Matrix—Combination 382142 (ES) Prioritization Matrix—Consensus 385143 (AT) Problem Analysis 388144 (ES) Problem Selection Matrix 391145 (PP) Problem Specification 393146 (AT) Process Analysis 396147 (AT) Process Capability Ratios 399148 (PP) Process Decision Program Chart (PDPC) 403149 (AT) Process Flowchart 406150 (CI) Process Mapping 410151 (CI) Process Selection Matrix 414152 (PP) Program Evaluation and Review

Technique (PERT) 416153 (PP) Project Planning Log 419154 (ES) Project Prioritization Matrix 421155 (CI) Quality Chart 424156 (DC) Questionnaires 426157 (AT) Radar Chart 431158 (DC) Random Numbers Generator 433159 (ES) Ranking Matrix 436160 (ES) Rating Matrix 438161 (TB) Relationship Map 440

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162 (PP) Resource Histogram 443163 (PP) Resource Requirements Matrix 446164 (DC) Response Data Encoding Form 448165 (DC) Response Matrix Analysis 452166 (CI) Responsibility Matrix 455167 (ES) Reverse Brainstorming 457168 (AT) Risk Space Analysis 459169 (CI) Rotating Roles 462170 (IG) Round Robin Brainstorming 465171 (AT) Run Chart 468172 (AT) Run-It-By 471173 (DC) Sampling Method 474174 (AT) SCAMPER 477175 (AT) Scatter Diagram 479176 (CI) Scenario Writing 482177 (ES) Selection Matrix 484178 (ES) Selection Window 486179 (IG) Semantic Intuition 488180 (CI) Shewhart PDCA Cycle 490181 (AT) Snake Chart 492182 (TB) Sociogram 494183 (ES) Solution Matrix 497184 (AT) Standard Deviation 499185 (DC) Starbursting 502186 (AT) Stem-and-Leaf Display 505187 (ES) Sticking Dots 507188 (IG) Stimulus Analysis 509189 (PP) Storyboarding 512190 (AT) Stratification 516191 (AT) Stratum Chart 518192 (DC) Surveying 520193 (PP) SWOT Analysis 523194 (AT) Symbolic Flowchart 526195 (AT) Systems Analysis Diagram 529

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196 (AT) Task Analysis 531197 (TB) Team Meeting Evaluation 534198 (TB) Team Mirror 537199 (TB) Team Process Assessment 540200 (AT) Thematic Content Analysis 542201 (CI) Time Study Sheet 544202 (AT) Timeline Chart 546203 (PP) Top-Down Flowchart 548204 (PP) Tree Diagram 551205 (AT) Trend Analysis 554206 (ES) Triple Ranking 557207 (AT) Truth Table 560208 (DC) Two-Dimensional Survey Grid 564209 (AT) Two-Directional Bar Chart 567210 (AT) Value Analysis 569211 (AT) Value/Non-value-Added Cycle Time Chart 572212 (AT) Variance Analysis 575213 (ES) Venn Diagram 579214 (DM) Weighted Voting 581215 (AT) What-If Analysis 583216 (PP) Why/How Charting 585217 (IG) Wildest Idea Technique 588218 (AT) Window Analysis 590219 (AT) Wishful Thinking 593220 (PP) Work Breakdown Structure (WBS) 595221 (CI) Work Flow Analysis (WFA) 598222 (AT) Yield Chart 601

Appendix—Statistical Tables 605Table A: Proportions of Area Under the Normal Curve 605Table B: Critical Values for the Distribution of t

(Student’s t) 609Table C: Critical Values for the Distribution of F 611Table D: Critical Values for the Distribution

of Chi-Square (x2) 619

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Table E: Critical Values for the Pearson’s Product-Moment Correlation Coefficient (r) 621

Abbreviated Bibliography 623

About the Author 629

Cross-Reference Index 631

Process Category Index 635

Six Sigma DFSS and PFSS Tools Listing 638

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222 six sigma tools

Documents